Volkswagen Beetle Complaints

2,629 consumer complaints on file.

#10249698November 24, 2008
AIR BAGS:FRONTAL
PROBLEM: CHRONIC FAILURE OF DRIVER'S AIR BAG CIRCUIT PURCHASED FEBRUARY 2000. SINCE JULY 2004 WE HAVE HAD REPEATED (EIGHT) REPAIRS DONE IN RESPONSE TO THE AIRBAG LIGHT ILLUMINATING CONTINUOUSLY, INDICATING THE AIR BAG CIRCUIT IS FAULTY AND THE AIR BAG WON'T FIRE SHOULD AN ACCIDENT OCCUR. DESPITE REPEATED REPAIRS, TWICE COMPLETELY REPLACING THE WIRING HARNESS, AND ONCE REPLACING THE AIRBAG ITSELF, THE AIRBAG LIGHT HAS ILLUMINATED AGAIN THIS WEEK AND A NINTH REPAIR IS NEEDED. ALL REPAIRS HAVE BEEN DONE AND DOCUMENTED BY OUR VW DEALER. TO DATE REPAIR COSTS EXCEED $1500. THE PROBLEM CONTINUES TO OCCUR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10249733November 24, 2008
VISIBILITY:SUN/MOON ROOF ASSEMBLY
THE PROBLEM IS A DEFECT IN THE SUNROOF DRAIN TUBES WHICH ALLOWS THEM TO EASILY GET CLOGGED, WHICH CAUSES WATER LEAKS TO THE INTERIOR OF THE CAR. THIS CAN CAUSE MOLD AND OTHER DAMAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10249495November 21, 2008
STRUCTURE:BODY:HOOD:HINGE AND ATTACHMENTS
SAFETY LATCH ON FRONT HOOD MECHANISM NOT DURABLE AND HAS BROKEN JUST OUT OF WARRANTY. CAR UNDER 30K MILES. ONLY USED 6 MONTHS OUT OF EVERY YEAR. MODEL YEAR 2004. DESIGN FLAW ON A MAJOR SAFETY ITEM. DEALER CLAIMS ENTIRE ASSEMBLY NEEDS REMOVAL AND REPLACEMENT. UNDER MY EXAMINATION I FOUND THAT THE COMPONENT FAILURE WAS A SPRING ON INNER SIDE OF ASSEMBLY. SPRING DEFINITELY NOT HEAVY ENOUGH TO WITHSTAND NORMAL USAGE. HOOD COULD BECOME UN-LATCHED AND SAFETY LATCH WILL NOT CATCH IT CAUSING HOOD TO FLY UP AND ONTO WINDSHIELD. PROPERLY DAMAGE AND PERSONAL INJURY/CRASH HIGHLY POSSIBLE AT HIGHER SPEEDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10249413November 20, 2008
POWER TRAIN
I RECENTLY BOUGHT A 2004 NEW BEETLE TDI WITH THE DSG TRANSMISSION FOR MY DAUGHTER. THE CAR HAD APPROXIMATELY 75,000 MILES ON IT WHEN THE FAILURE OCCURRED. THE CAR HAD BEEN MAINTAINED AT A VW DEALER AND WAS IN EXCELLENT SHAPE. WHILE MY DAUGHTER WAS DRIVING TO SCHOOL THE DUAL MASS FLYWHEEL SELF DESTRUCT AND TOOK OUT THE TRANSMISSION WITH IT. I THOUGHT THAT MAYBE IT WAS JUST MY BAD LUCK UNTIL I GOOGLED THE PROBLEM AND FOUND OUT THAT MANY VW'S WITH THE DUAL MASS FLYWHEEL HAVE SUFFERED FROM THIS CATASTROPHIC FAILURE. VW OF AMERICA STATED THAT THEY WERE UNABLE TO HELP ME WITH THIS PROBLEM. THE VW TDI'S ARE NOT RACE CARS AND THIS TYPE OF FAILURE SHOULD NOT OCCUR ON A CAR THAT OPERATES AT THE LOWER RPM RANGE AS THESE CARS DO. THIS IS EITHER A DESIGN FLAW OR A MANUFACTURING PROBLEM AND IS LEAVING PEOPLE WITH HUGE REPAIR BILLS, $6600 IN MY CASE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10249359November 19, 2008
SEAT BELTS, STRUCTURE:FRAME AND MEMBERS, SERVICE BRAKES, ELECTRIC, SUSPENSION
REAR COLLISION ACCIDENT IN 2004, NOW SEATBELT LATCH MECHANISM NOT WORKING, STRUTS AND WHEEL BEARINGS DAMAGED AND NEED REPLACEMENT ALONG WITH SUBFRAME AND EMERGENCY BRAKE SYSTEM. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10248428November 11, 2008
AIR BAGS, ELECTRICAL SYSTEM
AIRBAG LIGHT CAME ON. I TOOK IT IN AND THEY SAID IT IS CAUSED BY A BAD WIRING HARNESS IN THE DRIVERS SEAT, SOMETHING TO DO WITH THE SEATBELT LATCH. IT IS MY UNDERSTANDING THAT THE AIRBAGS WILL NOT WORK IF THE LIGHT IS ON. THERE SHOULD BE A RECALL. CONSUMERS SHOULD NOT HAVE TO PAY FOR A MANUFACTURER DEFECT! THERE HAVE BEEN NUMEROUS COMPLAINTS, YET VW HAS YET TO RECALL THIS PART. ARE THEY WAITING UNTIL SOMEONE DIES? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248474November 11, 2008
AIR BAGS:FRONTAL
AFTER RETURNING VEHICLE TO THE DEALER SEVERAL TIMES FOR AIRBAG LIGHT IN WHICH TIME THE SENOR UNDER THE PASSENGER SEAT WAS REPLACED, THE AIRBAG SENSORS REPROGRAMMED, FINALLY THERE WAS A RECALL OF THE AIRBAG SENSORS AND THEY WERE REPLACED. APPROXIMATELY 1 MONTH AFTER REPLACEMENT, THE AIRBAG LIGHT CAME BACK ON. NOW IT IS THE AIRBAG SENSOR IN THE DRIVERS SEAT. IT SEEMS TO ME THAT THERE IS AN INTRINSECT PROBLEM WITH THE ENTIRE AIRBAG SYSTEM. WHEN I ASKED IF WE COULD JUST NOT HAVE IT REPAIRED, I WAS TOLD THAT NOT HAVING IT REPAIRED COULD CAUSE THE SEAT BELT TO NOT WORK, AND THE AIRBAG MAY NOT DEPLOY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247904November 7, 2008
AIR BAGS
AIRBAG LIGHT ILLUMINATED. NO OPERATOR REASON FOR THIS; I.E., NO VEHICLE IMPACTS, NO WORK DONE ON CAR OTHER THAN BRAKE LIGHT SWITCH REPLACED ONE WEEK PRIOR. RESEARCH INDICATES AIRBAG SYSTEM IS INOPERATIVE IF THIS LIGHT IS ON. RESEARCH ALSO INDICATES THIS IS A VERY COMMON PROBLEM THAT IS EXPENSIVE FIX AND IS NOT ALWAYS RELIABLE. CANNOT BE DIAGNOSED WITH OBD II READER; NEEDS EXPENSIVE ($250+) DIAGNOSTIC SOFTWARE AND CABLE TO USE WITH LAPTOP COMPUTER FOR RELIABLE DIAGNOSIS. VW DEALERS TYPICALLY CHARGE IN EXCESS OF $100 TO READ DIAGNOSTIC CODES AND THEN PRICE OF REPAIRS IS UNAFFORDABLE. THIS IS A SAFETY ISSUE--OCCUPANT PROTECTION SYSTEMS ARE AT LEAST AS IMPORTANT AS EMISSIONS SYSTEMS AND SHOULD BE RELIABLE FOR MORE THAN 70,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247641November 4, 2008
ENGINE AND ENGINE COOLING:ENGINE
SINCE SEPTEMBER 22, 2008, THE OIL LIGHT HAS BEEN COMING ON, FIRST INTERMITTENTLY AND THEN CONSTANTLY, FOLLOWED BY BUZZING SOUND. THE VW SERVICE REPAIR REPLACED A CLOGGED OIL PUMP WHICH THEY STATED WOULD FIX THE PROBLEM. OCTOBER 6, THE OIL LIGHT CAME ON-REPLACED OIL PRESSURE SENSOR AND OIL FILTER.. ON OCTOBER 17, 2008 THE OIL LIGHT CAME ON AGAIN - VW SERVICE KEPT THE CAR TO TEST DRIVE UNTIL OCTOBER 20 AT WHICH TIME THEY REPLACED THE OIL PUMP. OCTOBER 22, 2008 THE OIL LIGHT CAME BACK ON- VW SERVICE REQUESTED TO KEEP THE CAR BECAUSE THEY NEEDED TO CALL VW HEADQUARTERS TO TRY TO DETERMINE THE CAUSE OF THE OIL LIGHT CONSTANTLY COMING ON. ON NOVEMBER 3, VW SERVICE STATED THEY DID NOT KNOW WHAT THE PROBLEM WAS, HOWEVER, SUGGESTED REPLACING THE ENGINE, AT THE OWNERS EXPENSE. IN REVIEWING INFORMATION ON VARIOUS DISCUSSION BOARDS, THE 1.8T ENGINE THAT IS IN THE VW NEW BEETLE IS THE SAME ENGINE THAT CAUSED SIMILAR ISSUES WITH THE OIL LIGHT IN THE PASSAT AND THE AUDI. IN CONVERSATION WITH VW CUSTOMER CARE (1-800-822-8987), THEY INDICATED THERE ARE NO COMPLAINTS RE NEW BEETLE AND THE 1.8T ENGINE AND STATED THE OIL PAN SIZE IS DIFFERENT. IT IS UNREASONABLE TO EXPECT THAT AN ENGINE WITH 55,000 MILES AND 5 YEARS OLD , AND THAT HAS BEEN MAINTAINED ACCORDING TO THE SERVICE MANUAL WOULD NEED REPLACING---AT THE OWNERS EXPENSE. THE SCARY PART IS THE SERVICE DEPARTMENT CANNOT GUARANTEE THAT REPLACING THE ENGINE WOULD FIX THE OIL LIGHT ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247560November 3, 2008
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2001 VOLKSWAGEN BEETLE. THE CONTACT STATED THAT THE DRAIN PLUG IN THE OIL PAN LEAKS OIL. THE FAILURE OCCURRED BECAUSE THE PLUG IS HARD STEEL AND THE PAN THAT HOLDS THE OIL IS ALUMINUM. IF THE TECHNICIAN TIGHTENS THE NUTS TOO TIGHTLY ON THE DRAIN PAN, ALL OF THE OIL WILL LEAK OUT. THE DEALER PERFORMED A TEMPORARY REPAIR, BUT IT DID NOT WORK. THEY HAD TO REPLACE THE ENTIRE OIL PAN AND PLUG AT THE COST OF $360.78; THE FAILURE MILEAGE WAS 76,049. UPDATED 11-19-08 *BF UPDATED 11/20/08. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247466November 2, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
THE CAR WENT INTO "LIMP MODE" ABOUT 12 MILES FROM HOME. IT DROPPED INTO FIRST GEAR AND LIMPED HOME AT 15 MPH. NEXT MORNING IT PERFORMED NORMALLY. THAT NIGHT STARTED INTO TOWN, IT DUMPED AGAIN DOWN TO LIMP MODE, THEN REFUSED TO MOVE AT ALL. HAD TO DOLLY IT HOME. DOLLIED IT TO DEALER A WEEK LATER. THEY DID THE COMPUTER SCAN AND SAID IT WAS THE "VALVE BODY" ON THE TRANSMISSION. WANTED $1700 TO REPLACE IT. DOLLIED IT BACK HOME. TRIED TO GET SOMEONE TO LOOK AT IT FOR A SECOND OPINION. NO ONE WOULD TOUCH IT. A GERMAN IN THE GERMAN AIR FORCE WHO WORKED FOR VW IN GERMANY AGREED TO WORK ON IT. SCAN HE DID INDICATED "VALVE BODY", SO HE REMOVED THAT AND WE TRIED TO ORDER ONE FROM THE SAME DEALER. THE DEALER NOW TELLS US THE PART IS NOT AVAILABLE AND A NEW VALVE BODY WON'T FIX IT ANYWAY. THAT TELLS US THEY HAVE OTHER BEETLES WITH THE SAME PROBLEM AND THEY COULDN'T FIX THOSE EITHER. TALKED TO VW OF AMERICA SEVERAL TIMES. THEY WERE NOT HELPFUL AT ALL AND BASICALLY WOULD NOT COOPERATE IN ANY WAY. NOT UNDER WARRANTY AND THEY WON'T DO ANYTHING. WE HAVE SINCE LEARNED THAT IT HAS A UNIQUE TRANSMISSION USED ONLY DURING 2004 AND ALMOST EVERYONE WHO HAS A BEETLE WITH THAT TRANSMISSION HAS HAD THE SAME PROBLEM. CAN'T GET PARTS. NO ONE WILL WORK ON IT. VW OF AMERICA IS AWARE OF THESE PROBLEMS AND MAKE NO EFFORT TO HELP. WE WOULD LIKE TO FIND OUT HOW TO START A CLASS ACTION LAWSUIT! BASICALLY, WE HAVE A $16,000 PIECE OF JUNK THAT WE DROVE FOR ABOUT A YEAR AND IT IS NOW COMPLETELY WORTHLESS! RECENTLY THEY TOLD US THERE WERE NO PARTS AVAILABLE TO FIX THE TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246917October 28, 2008
VISIBILITY
TL*THE CONTACT OWNS A 2003 VOLKSWAGEN NEW BEETLE CONVERTIBLE. WHEN THE CONTACT OPENED THE DOOR, THE WINDOW WOULD NOT OPERATE CORRECTLY AND WOULD ROLL DOWN APPROXIMATELY HALF AN INCH. ONCE THE WINDOW WAS ROLLED DOWN, THERE WAS NO WAY TO ROLL THE WINDOW BACK UP. THE DEALER STATED THAT THE ELECTRONICS THAT CONTROL THE WINDOW FAILED AND THE ENTIRE WINDOW OPERATING SYSTEM NEEDED TO BE REPLACED, INCLUDING ALL FOUR REGULATORS, MOTOR, AND ALL THE RELATED COMPONENTS. THE DEALER STATED THAT THE REPAIRS WOULD COST $1,400. THE VIN WAS UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE LESS THAN 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246837October 27, 2008
AIR BAGS:FRONTAL
DEALER STATES THAT THE SAFETY BELT LATCH SENSOR HAS MALFUNCTIONED AND NEEDS REPLACED. RENDERING THE AIRBAG INOPERATIVE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246727October 26, 2008
AIR BAGS
AIR BAG LIGHT IS ON. THE LEFT FRONT SEAT BELT BUCKLE IS THE CAUSE OF THE LIGHT BEING ON. APPARENTLY THE SENSOR IN THE BUCKLE IS DEFECTIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10245541October 15, 2008
VISIBILITY
THE PASSENGER SIDE REAR WINDOW WENT DOWN 1/2 WAY THEN STOPPED. I TRIED TO ROLE IT BACK UP AND IT DROPPED DOWN AND WOULD NOT COME UP OR DOWN. THEN THE TOP WOULD NOT GO DOWN AND THE RIGHT WING FLAP FROZE OPEN. I WAS TOLD THAT IT WOULD COST 300.00 TO GO IN AND THE PART WOULD COST 3-5 HUNDRED FOR THE PART. I WAS TOLD THAT THIS HAPPENED QUIT OFTEN ON THE 2003 VW CONV. IF THAT IS THE CASE, IF THIS IS SUCH A WIDE SPREAD AND INHERENT PROBLEM, WHY HAS VW NOT BEEN FORCED TO RECALL AND FIX THIS PROBLEM. WOULD THIS COME UNDER THE LEMON LAW AS IT IS A RECURRING PROBLEM THAT CANNOT BE PERMENANTLY REPAIRED. I UNDERSTAND THAT LATER MODELS WERE GIVEN EXTENDED WARRANTIES TO COMPENSATE FOR THE PROBLEMS. I WILL NEVER TRUST VW DEALERSHIPS OR PRODUCTS AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10245554October 15, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A TRANSAXEL ON MY 2003 BEETLE CONV. THAT HAS A SETTING FOR MANUAL SHIFT OR AUTO. I CAN NO LONGER SHIFT TO THE MANUAL SETTING. AT FIRST IT WOULD ALLOW ME TO SHIFT INTO MANUAL IF I STOPPED THEN, I HAD TO TURN THE ENGINE OFF AND SHIFT QUICKLY FROM PARK TO MANUAL. NOW, NOTHING. THEY TOLD ME I WOULD HAVE TO HAVE A NEW TRANSAXEL INSTALLED. I HAVE DRIVEN OLDER VW FOR 20 YEARS, NOW I WILL NEVER BUY ANOTHER VW PRODUCT OF ANY KIND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10245472October 14, 2008
AIR BAGS:SIDE/WINDOW
AIRBAG SYSTEM MALFUNCTION: AIRBAG (SRS) SYSTEM WARNING LIGHT ILLUMINATED IN THE INSTRUMENTAL PANEL, ORIGINALLY ON 9/24/2001. VW DEALER STATED DRIVER'S SEAT SIDE AIRBAG NEEDED REPLACEMENT DUE TO AN INTERNAL CAUSE AND WAS REPLACED ON 10/2/2001 AT 15365 MILES. AIRBAG LIGHT ILLUMINATED AGAIN AND SYSTEM WAS SERVICED ON 4/8/2003 WHERE VW DEALER REPAIRED CONNECTION UNDER DRIVER'S SEAT AT 36405 MILES. RECENTLY, AIRBAG LIGHT ILLUMINATED AGAIN AND WAS SERVICED ON 10/13/2008. THE DRIVER'S SEAT WAS REMOVED AND DEALER REPAIRED CONNECTION TO DRIVER'S SEAT SIDE AIRBAG AT 111370 MILES. IF THIS PROBLEM WERE NOT REPAIRED, THE DRIVER'S SEAT SIDE AIRBAG WOULD NOT HAVE DEPLOYED IN THE EVENT OF A SIDE COLLISION. VW DEALER STATED THAT NUMEROUS VW NEW BEETLES HAVE HAD AIR BAG CONNECTION REPAIRS FOR THE DRIVER'S SEAT SIDE AIRBAG. VW DEALER STATED THEY PUT AN "EXTENSION" ON THE CONNECTING WIRE AND THIS PROBLEM SHOULDN'T OCCUR AGAIN. AGAIN, VW DEALER STATED THE AIR BAG SYSTEM CONNECTION UNDER THE DRIVER'S SIDE FRONT SEAT APPEARS TO BE A RECURRING PROBLEM. THIS CONCERNS ME BECAUSE THERE IS A RECURRING CONNECTION PROBLEM WITH THE AIRBAG SYSTEM, WHICH DIMINISHES THE AIR BAG SYSTEM?S SAFETY AND RELIABILITY DURING A COLLISION. VW SHOULD RECALL AND REPAIR NEW BEETLES WITH THIS AIRBAG CONNECTION PROBLEM SO THAT THE AIRBAG SYSTEM WILL NO LONGER MALFUNCTION DUE TO A FAULTY WIRE CONNECTION. MY LOCAL VW DEALER STATED THE PROBLEM WAS REMEDIED WITH A NEW ?EXTENSION? PART AND THE PROBLEM SHOULD NO LONGER OCCUR. IF I HAD THREE MALFUNCTIONS WITH MY VEHICLE?S AIRBAG SYSTEM AND MY LOCAL DEALER RECOGNIZED THIS IS A PROBLEM IN MY AREA, THIS MAY BE A WIDESPREAD, RECURRING PROBLEM AMONG NEW BEETLES. VW NEW BEETLE OWNERS SHOULD BE OFFICIALLY NOTIFIED OF THIS POTENTIAL SAFETY PROBLEM WITH THE AIRBAG SYSTEM SO THAT THE PROPER REPAIR CAN BE MADE TO THE AIRBAG SYSTEM TO ENSURE THE SAFETY OF THE DRIVER IN THE EVENT OF A SIDE COLLISION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244701October 8, 2008
AIR BAGS:FRONTAL
2005 VW NEW BEETLE. AIRBAG LIGHT CONTINUES TO LIGHT UP. THE CAR HAS BEEN TO VW SHOP CONTINUALLY FOR THIS ISSUE AND NOW THE WARRANTY IS OUT IT WILL COST $108.00 FOR THE TEST AND $100.00 PLUS LABOR TO REPAIR. THIS PROBLEM IS CONTINUING AND THE FACTORY SHOULD HAVE A SOLUTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244615October 7, 2008
FUEL SYSTEM, OTHER
WE PURCHASED A USED 99 VW BEETLE; THE PREVIOUS OWNERS WERE HAVING THE SAME PROBLEM AS US THE CHECK ENGINE LIGHT KEEPS COMING ON. WE HAVE IT CHECKED OUT (DIAGNOSTIC) AND THEY TELL US IT SHOW RICH FUEL. WE PAY AROUND $250.00 EACH TIME TO HAVE IT FIXED AND RESET AND IT LAST FOR ABOUT SIX MONTHS AND IT DOES IT AGAIN. I WAS TOLD THAT THERE WAS A RECALL BACK IN 2004 ABOUT A OCTAIN SENSOR. I BELIEVE THIS MAY BE THE PROBLEM AND WANT TO KNOW WHAT I CAN DO TO HAVE THIS FIXED RIGHT WITH NO CHARGE. IF THERE WAS A RECALL SENT OUT REGARDING THIS THE PREVIOUS OWNERS DID NOT RECEIVE ONE BECAUSE THEY PURCHASED IT AS A USED VEHICLE AS WELL. PLEASE HELP THIS IS DRIVING US CRAZY AND THIS IS MY TEENAGE DAUGHTERS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244621October 7, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
2004 VW NEW BEETLE CONV. 6 SPEED TRANSMISSION. TRANSMISSION FAILS AND SLIPS CAUSING ERRATIC SHIFTING AFTER ONLY 65000 MILES. VW SUGGESTS TO REPLACE ENTIRE TRANSMISSION FOR $6500. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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