Volkswagen Atlas Cross Sport Complaints

360 consumer complaints on file.

#11610041August 21, 2024
AIR BAGS
The contact owns a 2023 Volkswagen Atlas Cross Sport. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags) and would like to be removed from the recall distribution list. The local dealer and manufacturer were not contacted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609982August 21, 2024
SUSPENSION, STEERING
65mph or greater steering wheel and suspension vibrates. Vw claims all atlas does it and I need to deal with it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609886August 21, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2021 Volkswagen Atlas Cross Sport. The contact stated that while attempting to refuel the vehicle, the fuel door failed to open. The contact physically broke open the fuel door to refuel the vehicle. The cause of the failure was not yet determined. The manufacturer and local dealer were not contacted regarding the failure. The failure mileage was 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609294August 19, 2024
ELECTRICAL SYSTEM, ENGINE
Slowing down as I pulled into a turning lane. The vehicle lost power and cut off with a warning light saying please restart engine manually. I did start engine manually to begin with. I had to throw my car in park in the middle of the road. And restart it. The vehicle restarted and I got out of the way with my kids in the car. And after continuing to drive the vehicle feels like it has no power. This is not the first incident my car has 53k miles on it. Has had 2 gear shifters, 2 auto stop start relays and gone through several batteries
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608935August 16, 2024
UNKNOWN OR OTHER
Spontaneous vehicle fire which resulted in the total loss. Driver and passenger were in the car, managed to escape the vehicle,no injuries. The problem has not been reproduced or confirmed by the dealer or by authorized service center. Not sure if the vehicle or component have been inspected by the manufacturer or insurance representative. Police and firefighters were present on the site of incident. There were no warning lights on the dashboard prior to the incident
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11607846August 11, 2024
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
Vehicle had multiple engine malfunction lights appear and start/stop failures. Vehicle failed to start properly and speed was limited to prevent damage engine. Happened while I was driving it and I had to pull over and had the vehicle towed. An authorized dealer, Auto Import Inc in Brainerd, MN has had the vehicle since July 29th. They are unable to diagnose the problem, want to send the vehicle elsewhere and VW quality technicians have not shown up to inspect the vehicle. I had noticed prior to the engine failure that my fuel economy was not going down with driving, but rather up, which made me suspicious. Stop and go City driving should not increase fuel economy in the manner which it was. I became nervous about fuel amounts. My last three fill ups were about 6 gallons only after driving 250 miles, equating to 40 mpg, which is way higher than any reported mpg estimate I have a customer care rep and case with VW. They are not helping me at all.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607109August 7, 2024
AIR BAGS, ELECTRICAL SYSTEM
The contact owns a 2024 Volkswagen Atlas Cross Sport. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that several unknown warning lights were illuminated. The contact stated there were audible chimes and alarms sounding during the failure. The dealer was contacted. The manufacturer was made aware of the issue. The failure mileage was 800. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606886August 6, 2024
FUEL/PROPULSION SYSTEM, ENGINE, POWER TRAIN
The Atlas has stalled twice since purchase. Both times I was coming into and out of a parking spot. The second time I was almost rear ended by another car. The car asked me to start manually. Both times Auto start/stop was disabled.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605533July 30, 2024
ENGINE, ELECTRICAL SYSTEM
While at a red light, stopped in traffic and at a stop sign the vehicle turns off and says to restart manually. Need to put in park and manually restart. Very dangerous when no one around me knows what I am doing. This occurred four (4) the times the last 4-YEARS. I will contact the dealer tomorrow as the latest random stop occurred today. A truly random occurrence with no warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605386July 30, 2024
EXTERIOR LIGHTING
Hello, I am filing a complaint regarding a safety issue with my vehicle. The daytime running light has ceased functioning. It began dimming last week and is now completely out. The vehicle is available for inspection. Daytime running lights are essential for visibility during the day, contributing to overall safety and accident prevention. This problem appears to be common among VW Atlas owners after approximately 50,000 miles. The assembly has been examined, and since it cannot be disassembled, the issue is attributed to a faulty manufacturer component. The cost for a new part is approximately $1,200, not including labor. There were no warning lights or messages to indicate this malfunction, only the gradual dimming of the light before it failed entirely. Many users on online forums have reported experiencing the same issue. Please contact me if you need further details or have any questions about this safety hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603855July 22, 2024
VISIBILITY/WIPER
My backup camera has flickered from a black screen to visible and the backup guidelines will also occasionally flicker. My vehicle is not listed under the 2024 VW Atlas Cross Sport affected by this backup camera issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603811July 22, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
forward brake assist will fail without warning : cruise control will stop working : brakes will sometimes be applied without warning causing danger to other drivers. Dealership tried to fix multiple times without success. Dealer scan tool found intermittent code C110BFO in system but not present while in shop. I was told not to bring car back to shop unless problem was active. Since car was last in shop above problems have occurred but I am usually on the road and cannot get to shop before problems fix themselves.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603155July 18, 2024
VISIBILITY:WINDSHIELD
The contact owns a 2024 Volkswagen Atlas Cross Sport. The contact stated while driving at an undisclosed speed, the windshield cracked. The contact was unaware if there was an impact to cause the failure. The dealer was made aware of the issue and referred the contact to Safelite Auto Glass. The vehicle was diagnosed by Safelite Auto Glass and the contact was informed that the windshield could not be repaired, but instead needed to be replaced. The contact stated the replacement windshield would come from the manufacturer and the dealer had no windshield available to replace the cracked windshield. The contact stated that the manufacturer had exceeded a reasonable amount of time to provide the parts to replace the windshield. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 30.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602874July 17, 2024
POWER TRAIN, ENGINE, STEERING
Driving under 10mphs (in slow moving traffic or parking lot, etc.), the vehicle engine turns off and power steering also shuts down. I reported this issue to VW Service and they were able to reproduce the issue but are unable to find a fix for it. When the issue appeared AUTO START/STOP error flashed on the dash board. I avoided an accident this week when the vehicle turned off in rolling traffic. Vehicles behind me swerved to avoid crashing into me since my car engine and power steering turned off. The dealership said the vehicle is safe to drive which is not the case and are unable to provide me a loaner.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602750July 16, 2024
AIR BAGS
The contact owns a 2022 Volkswagen Atlas Cross Sport. The contact received notification of NHTSA Campaign Number: 24V464000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601247July 11, 2024
EXTERIOR LIGHTING
One of my daytime running lights is out at 50k miles, thinking it was a simple solution I reached out to dealership and have been informed that the entire headlight needs to be replaced at a cost of $2k. Sound unreasonable considering this car is not old, and the way it has been built in makes it impossible to DIY. More than anything from research online it sounds like it is a common issue in Atlas 2021 and newer- Having to replace this every 50k miles is very unreasonable - and In my opinion beats the purpose of LED lights which are supposed to have a very long life. Please advise
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600209July 8, 2024
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
The VW Infotainment System is the main vehicle communication system. It includes the Navigation system, Vehicle Settings, Radio, and allows "hands-free" driving with cell phone connectivity via Bluetooth. Once the Radio module within the Infotainment system is turned ON.....it cannot be turned OFF. It does have Mute and Pause, however, any thing else that uses the audio immediately kicks the radio ON at various levels. For example, in heavy traffic where CONCENTRATION and DISTRACTION-FREE attention is needed, a text message to your phone or a Voice command from navigation will kick ON the Radio....non stop. When this happens, you must change out the Nav screen over to the Radio screen and pause or mute the radio to hear the voice commands and re-do the last instruction....while driving. I have had the VW Service Center at the dealership look at it several times...they cannot fix it. No one is able to turn the radio off. Only the ENTIRE Infotainment system (no hands-free The VW Customer Care says "you can turn the entire Infotainment system off" altogether and have NO functions/features available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598097July 1, 2024
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
The engine failed flashing a warning sign of rpm max 4000 from day 1 of me having the car. It is available for inspection. During the multiple times this has happened the car will come to a hault while driving on busy expressways of at least 70 mph. The dealer has not found a solution to the problem after at least 4 attempts.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597552June 28, 2024
UNKNOWN OR OTHER
There is a problem with the navigation system in this vehicle. It can all of a sudden throw you to a different position than your real one and give unsafe directions such as to turn in against the traffic on a one directional road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597165June 27, 2024
AIR BAGS
Air bag error message comes on and off while driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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