Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2022-2024 Tiguan, 2023 Arteon, and 2024-2025 Audi Q3 vehicles. An error may occur in the camera control unit at vehicle startup, resulting in the rearview camera image not displaying as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
I am reporting a severe vehicle safety hazard introduced by Boston Volkswagen and ignored by Volkswagen Group of America. The dealership delivered a 2023 Volkswagen Arteon with an incorrect, non-factory wheel offset and tire configuration that dramatically alters the engineered suspension geometry, creating a high risk of tire contact against suspension struts and brake lines. Due to widespread public records of consumer deceit at this location, I have not contacted Boston Volkswagen directly. I escalated this vehicle safety concern directly to the manufacturer, Volkswagen Group of America (Case Ref: 2026-09-10-07714101). VW of USA is ignoring the danger of this mechanical configuration and refusing to issue a safety directive or corporate remedy, deflecting the matter entirely. Immediate intervention was required before this non-compliant vehicle setup caused a catastrophic component failure at highway speeds. This remediation has led to direct out of pocket costs on my part. Attachments included: Online post from original owner showing they requested improper configuration and depicting improper wheels car was delivered with, Carfax from time of my my purchase showing Boston VW fitted 4 tires prior to sale when car had 17 miles, and Window sticker from my purchase which indicates per VIN that the car should have been equipped with 20 Inch wheels. Additional photo from dealership site depicting incorrect 18 Inch wheels at time of my purchase.
No injuries · No fire · No crash
Sudden loss of tire pressure on interstate highway in heavy traffic at 70 miles per hour. This created a safety hazard to control the car and try to move to the shoulder of the road without a collision. The tires are factory 245/35/R20 Continental ProContact with 8/32 tread remaining. Tires have 13,600 miles and the air pressure was at factory specs of 42 pounds cold. There is no visible damage to the tire or rim. The tire will no longer seal to the rim causing loss of air. All service has been performed at the VW dealer. This is the second tire failure; the first at 400 miles.
No injuries · No fire · No crash
Tire is 245/35 R 20. Tire sidewall blew out on a small bump/pothole at less than 15mph, losing all pressure and forcing to be towed. These are OEM tires with less than 2500 miles on them. Model is on backorder, so all new tires for vehicle had to be replaced. These tires are a known issue for the VW Arteon and customers are forced to pay for replacements at significant cost to "upgrade" to safer more well-built tires.
No injuries · No fire · No crash
Tread separating from belt. Only 17k miles on new car. 3 of 4 tires were affected. Tire size 245/35r20
No injuries · No fire · No crash
broken belt on tire after hitting a very small pot hole on the [XXX] at 70 MPH. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
No injuries · No fire · No crash