Toyota Venza Complaints (2021)

181 consumer complaints on file.

#11433683September 20, 2021
FORWARD COLLISION AVOIDANCE: WARNINGS
multiple times PCS (pre-collision warning system) would go off only in city driving when i was passing a car that had turned right (and just completing turn)-approximately 45 degrees to from right of my car. The dealer said my car needed front wheel alignment and said that had been the problem. Using the computer analysis system and since i was not getting a warning light saying PCS was not working, i was told it was fine. On a recently completed road trip out of town, at 70 miles an hour, PCS through us into hard break due to a car that had just entered exit ramp-45 degrees to my car. Almost caused multicar incident. Can not get further help from dealership since computer analysis not showing issue and no response from Toyoto NA. Have since just turned system fully off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433531September 19, 2021
VISIBILITY/WIPER
While driving on the freeway I heard what sounded like a tiny pebble hit the front windshield. Shortly after while driving I noticed a crack in the shape of an arc appeared from the passenger side bottom of the windshield towards the upper center of the windshield. This crack continues to grow as I drove. Even parked, the crack has expanded slightly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433253September 16, 2021
VISIBILITY/WIPER
6 months old and 10k miles caught a rock at the top right hand corner where glass meets the body. Cracked immediately diagonally through the middle of the windshield just stopping about an inch left of the rearview mirror.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433148September 15, 2021
VISIBILITY/WIPER
I bought a Toyota Venza, I made my first road trip and with approximately 800 miles traveled a small rock rubbed my windshield and became a big rock chip, I took it to repair on safelite and it was not 100, it is still crashed. I have read that several people have had the same incident, I am concerned that this is an issue of failures in the security systems with the front windshield.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432590September 11, 2021
VISIBILITY/WIPER
Front windshield experienced a 2’ long crack from top center thru drivers filed of vision. Car was parked on a 75’ degeee day. Crack was not there prior to parking! Total replacement was recommended by dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431799September 5, 2021
UNKNOWN OR OTHER
Wind screen of new Venza is very vulnerable to chipping. In first 7 months of driving it happened twice. On same route I drove Prius for 230,000 miles with no issues. It seems the glass is not tough enough and with slight hit by stone it easily breaks. This happened while I was on a stop sign waiting for other vehicle to pass.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430383August 24, 2021
UNKNOWN OR OTHER
I got hit by an unknown vehicle while I left my car parked then to work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429470August 17, 2021
EXTERIOR LIGHTING
Re: Complaint, rear turn signals Purchase new Toyota Venza on 8/12/21. Several complaints with the vehicle after a couple of days after driving. Programming and setting up all of the features is very complicated and the instructional manual does not match the vehicle. The dealership was unable to set several parameters and is in contact with the manufacturer for information. One in particular that NHTSA should be concerned with is the rear turn signal lights. I believe that the rear turn signals are poor design. The only rear turn signal lights are mounted low on the bumper. The Lumosity seem dim and the dimension is small approximately 5 inches long and ½ inch wide. They are too low for good visibility. They are mounted only 24 inches above the ground. With this low position on the bumper, vehicles approaching from the rear are unable to view at closer distances. Vehicles cannot see the turn lamps at closer distances. The Venza also has small turn lamps on the side view mirrors however; I also feel with poor visibility. Yesterday, a vehicle attempted to squeeze along my right side for a right turn; likely because they could not see the R-turn lamp blinking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427941August 5, 2021
VISIBILITY/WIPER
Pebble hit windshield. No initial damage 1/2 hour later, windshield crack across entire windshield. This appears to be happening to other 2021 Venza based on internet comments. There has been 2 month delay in fixing. Still not fixed. Local Toyota says there is back order of 500 windshields. This is brand new model. The number of back order sounds excessive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427810August 4, 2021
UNKNOWN OR OTHER
An object, possibly a rock, flew up from the road and caused a chip in the windshield that turned into a crack from the far left side of the windshield to the middle. I have had several other vehicles in the past that rocks have hit the windshield and no damage was done.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427625August 3, 2021
ELECTRICAL SYSTEM, ENGINE
The contact owns a 2021 Toyota Venza. The contact stated while the vehicle was parked, the vehicle failed to open or start. The contact was able to jumpstart the vehicle with some assistance and the check engine warning light illuminated. The vehicle was taken to the dealer who diagnosed that there was an error in the firmware of the vehicle that caused the vehicle to constantly communicate the status to the manufacturer leading to the battery failure. The dealer informed the contact that the failure was related to a TSB. The vehicle was repaired. The manufacturer was made aware of the failure and informed the contact that the owner needed to report the failure to the dealer for the TSB to be accessed. The approximate failure mileage was 5,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427027July 29, 2021
VISIBILITY/WIPER
6/14/2021 Rock hit front shield bottom right corner no visable crack. 6/24/2021 Parked car for a few days came back and had to use windshield wipers and their now there is an arc crack on the winshield. The arc crack comes all the way 1/3 of the way up the windshield into the drivers view when looking to the right side of the windshield. Contacted Safelight insurance and they will be replacing the windhield.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426330July 25, 2021
EXTERIOR LIGHTING
The headlights when they are in low beam have shadows. They are a distraction and sometimes it seems like something is in front. They decrease visibility. No No
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426158July 23, 2021
UNKNOWN OR OTHER
1 month after buying vehicle i heard as if a rock hit the car. I assume that’s what happened but i did not see it hit. When i got home, i saw a chip in the lower edge of the passenger side (in the black part of the glass) on the windshield. There have been no appointments to repair, but 6 weeks after, the windshield cracked overnight while sitting in the garage. The crack formed an arc towards the driver side and is about 18 inches long. I have noticed reporte of other owners reporting the exact same thing, so thought i would report based on how similar their accounts are to my experience.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425071July 16, 2021
VISIBILITY/WIPER
While traveling in CT on Sunday 7/11/21 a small pea sized stone struck windshield directly in front of driver position about 10 inches up from bottom of glass. Within 10 miles the windshield cracked to the bottom edge from the original contact area and additionally up and across windshield to a total length of about 20 inches. The original damage likely could have been repaired but with the run of the crack now has to be replaced. Multiple others have reported this issue on the Venza. Pics available for review by government or Toyota representatives. Windshield is being scheduled for replacement in the next week or so.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424516July 12, 2021
VISIBILITY/WIPER
Faulty front windshield cracked without any known damage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424457July 12, 2021
VISIBILITY/WIPER
Vehicle 2 weeks old; small pebble (pea size) hit windshield centered on passenger vision (approx 80% from left to right) ; crack starts to form in windshield to left of driver vision (approx 10% from left to right) starting at the bottom in the black trim section - nowhere near pebble impact; over the next week (whi9le waiting on backordered replacement) crack continued to arc and lengthen to 60% windshield width
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424443July 12, 2021
STRUCTURE:BODY
On May 19, 2021, 5 days after purchasing the 2021 Venza XLE, I got a rock peck about 6 inches from the bottom on the driver side center of the windshield. I was on my way home and stopped by a windshield repair shop to see if it could be repaired to avoid further damage. The repair shop said it could and to return the following noon with the car. By the following morning, the small peck had turned into a 12 inch long run. Now it's about 30 inches long. A replacement windshield ($964 for the part) has been ordered but is on back-order with no projected delivery date. There are no aftermarket options.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424439July 12, 2021
UNKNOWN OR OTHER
Small rock hit windshield causing it to immediately crack 12” long and in an arc. In 55 years driving never had this occurrence. Checked website and apparently there are quite a few incidents of the same size of crack and arc happening in 2021 Venza. Wondered if there is a manufacturers defect with this windshield.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424427July 12, 2021
VISIBILITY/WIPER
Very small rock hit front windshield, which cracked soon after purchase. I might be willing to rack this up to bad luck, but there are several others that have posted online about the exact same scenario, see ToyotaNation forum https://www.toyotanation.com/threads/windshield-repair.1695878/ as well as on the Facebook 2021+ Venza hybrid club. I think its likely that the front windshield is under engineered and this presents a safety hazard. Im a fan of Toyota but I think there is something that needs to be looked at here.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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