Toyota Venza Complaints (2011)

59 consumer complaints on file.

#11099939June 5, 2018
UNKNOWN OR OTHER
MY VEHICLE NEVER RECEIVED SERVICE FOR THE FOLLOWING RECALLS BY TH NHTSA NHTSA #'S 14V743000 13V123000 13V014000 12V091000 11V306000 NO HISTORY OF THESE RECALLS COMPLETED MY VIN# [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096950May 20, 2018
ELECTRICAL SYSTEM, SEATS, STEERING
SEATS RUBBED ON CONSOLE. STRONG ELECTRICAL BURNING SMELL. DRIVERS SIDE HEATED SEATS NO LONGER OPERATE. WHEN IN REVERSE AND TURNING STEERING WHEEL LOUD SQUEALING NOISE AND THUMPING UNTIL PLACED IN DRIVE. WENT TO SEVERAL DEALERSHIPS WHO SAID THEY COULD FIND NOTHING WRONG. DRIVERS SIDE SUN VISOR FELL DOWN AND BLOCKED ABILITY TO SEE WHEN DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079513March 15, 2018
STRUCTURE:BODY, SUSPENSION
UNSAFE TO DRIVE RUST CORROSION OF SUB FRAME. VEHICLE KEPT IN GARAGE AND BROUGHT INTO TOYOTA DEALER EVERY 5K MILES FOR MAINTENANCE SINCE PURCHASE IN 2011. MY PROBLEM IS THE FAULTY SUB FRAME PART AND THE DEALERSHIP NEGLECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051651December 1, 2017
STRUCTURE:BODY, ELECTRICAL SYSTEM
THE POWER-DRIVEN BACK HATCH CAUGHT SOME FINGERS IN IT AS IT CLOSED. THIS HAPPENED TO ME ([XXX]) SEVERAL WEEKS AGO AND I IGNORED IT. IT HAPPENED TO MY GRANDSON ([XXX]) YESTERDAY. IT DIDN'T BREAK ANY BONES BUT DID DO SOME FLESH DAMAGE AND CAUSED SOME SERIOUS PAIN. IS THERE ANY WAY OF TURNING OFF THE POWER-DRIVEN FEATURE? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#11019780August 25, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
THE TOYOTA VENZA 2011 HAS PROBLEMS WHEN THE TEMPERATURE INSIDE THE CAR IS AT HIGH. THE ABS LIGHT TURN ON MAKING IT HARD TO STEER. THE TRACTION LOST CONTROL LIGHT ALSO TURNS ON. A RED STEERING WHEEL LIGHT TURNS ON. ONCE ALL THESE LIGHTS ARE ON, THEN THE AC DOES NOT WORK AND THE HEAT DOESN'T WORK EITHER. IN THE WINTER WHEN THE TEMPERATURE IS AT HIGH, THE SAME PROBLEM OCCURS. IN THE SUMMER THE SAME PROBLEM OCCURS ONLY THE SUN HEATS UP THE CAR CAUSING THE SAME WARNING LIGHT COME ON AND THEN I CAN'T GET ANY AIR CONDITIONING AGAIN. I'VE HAD THIS PROBLEM FOR MANY YEARS. WENT TO THE TOYOTA DEALERSHIP TO TRY TO FIX IT BUT THEY HAVEN'T FIXED ANYTHING. THEY JUST CHARGED UP TO $700 AND THEY HAVEN'T FIXED ANYTHING. THEY DID A COMPUTER RESETS AND COMPUTER DIAGNOSTICS. THE TOYOTA DEALERSHIPS HAVE TRIED TO FIX IT BUT NONE OF THEM ARE ABLE TO FIND OUT WHAT THE PROBLEM IS. ALSO, WHEN THE AC IS ON DURING THE HEAT UP THE ENGINE FANS THAT COOL OFF THE ENGINE STOP WORKING. OUR CARS ENGINE STOPPED ALL OF THE SUDDEN REALLY RECENTLY WHEN IT WAS REALLY HOT. FROM AN AUCTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011417July 29, 2017
STRUCTURE:BODY, SERVICE BRAKES, ENGINE
CAR WAS SLOWLY PULLING INTO A PARKING SPOT, WHEN ALL OF A SUDDEN IT REVVED ITS ENGINE AND ACCELARATED. MY FOOT WAS ON THE BRAKE AND IT WOULD NOT STOP. THE REVVING NOISE WAS LOUD. I HIT A LARGE TREE THAT WAS LUCKILY AT THE END OF THE PARKING SPOT. THE TREE IS WHAT STOPPED THE CAR. WHEN THE CAR STOPPED, I LOOKED AND SAW WAS IN DRIVE. I WAS ABLE TO PUT IN REVERSE AND BACK UP AND PARK SAFELY. I SHUT THE CAR OFF IMMEDIATELY.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11004918July 12, 2017
AIR BAGS
RECENTLY IN A HEAD-ON COLLISION ACCIDENT (GOING 65MPH) WITH MAJOR DAMAGE, BUT AIR BAGS DID NOT DEPLOY.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10995224June 14, 2017
SERVICE BRAKES
TWO FAILURES OF COMPLETE BRAKE FAILURE. FIRST TIME, MAYBE A MONTH AGO TRAVELLING 5-10 MPH, APPLIED BRAKES AND PEDAL WENT TO THE FLOOR. SAME TIME AS TRYING TO BRAKE SAW A FLASHING YELLOW LIGHT ON DASHBOARD. SLOWED VEHICLE WITH PARKING BRAKE, STOPPED AND STARTED VEHICLE MOVING AGAIN AND HAD NORMAL BRAKES, TRIED TO DUPLICATE PROBLEM AND NO LUCK. TUESDAY, JUNE 6, DRIVING 45 MPH AND APPROACHING CONSTRUCTION ZONE WITH MAYBE 40-50 CARS BACKED UP HAD NO BRAKES WITH THREE PASSENGERS IN CAR. WHEN I HOLLERED I HAD NO BRAKES, WIFE HEARD A BELL GO OFF AND SAW A YELLOW LIGHT ON THE DASHBOARD BUT I SAW NOTHING. I SWERVED RIGHT ONTO THE DIRT SHOULDER, PRESSED DOWN ON PARKING BRAKE WITH LEFT FOOT, PASSED MAYBE 30 CARS AND AT LESS THAN 5 MPH HAD NORMAL BRAKING AGAIN, AND NO LIGHTS OR BELLS RINGING. TOYOTA DEALER FLUSHED BRAKE SYSTEM, FOUND NO DEBRIS, CANNOT DUPLICATE OR SOLVE PROBLEM. WE WILL TRADE VEHICLE IN WITHIN A FEW WEEKS AND TELL THE DEALER ABOUT THE PROBLEM. HAS ANYONE ELSE HAD THIS PROBLEM ? APPRECIATE A REPLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934823December 12, 2016
SERVICE BRAKES
I WAS UNABLE TO STOP MY CAR BY DEPRESSING MY BRAKE PEDAL AS I APPROACHED A RED LIGHT IN TULSA OKLAHOMA. I TOOK THE VEHICLE TO A CERTIFIED MECHANIC FOR A VEHICLE INSPECTION AND WAS INFORMED THAT THE MASTER CYLINDER WAS MALFUNCTIONING AND NEEDED TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915070October 10, 2016
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
WHILE I WAS TRYING TO TURN INTO THE DRIVEWAY OF A RELATIVE APARTMENT, THE STEERING WHEEL GOT REALLY TIGHT AND EVENTUALLY LOCKED UP GIVING VERY LITTLE TO NO TIME TO PULL OVER FOR SAFETY. THE ENGINE THEN SHUTS DOWN. I CANNOT IMAGINE HOW DANGEROUS IT WOULD HAVE BEEN IF THIS HAD HAPPENED WHILE DRIVING 65MPH PLUS ON A FREEWAY. I'VE HAD THE STEERING WHEEL LOCKED UP ON ME BEFORE WHILE THE CAR WAS PARKED AND ENGINE OFF, AND I WAS ABLE TO GET IT UNLOCKED BY MOVING THE STEERING WHEEL BACK AND FORTH. HOWEVER, THIS WAS THE FIRST TIME AND A SCARY ONE WHERE THE STEERING LOCKED UP WHILE THE VEHICLE WAS STILL MOVING. I WAS LUCKY WE WERE AT A RESIDENTIAL AREA WHEN THIS HAPPENED. IF THIS HAD HAPPENED ON A FREEWAY WHERE OTHER CARS ARE ZOOMING BY, HOW DANGEROUS IS IT TO HAVE A VEHICLE TO ALL OF A SUDDEN LOCKS ITSELF UP AND SHUTS DOWN GIVING PRACTICALLY NO TIME TO PULL OVER? I SHOULD MENTION THOUGH THAT THE BATTERY LIGHT DID JUST COME ON ABOUT TWO AND HALF TO THREE HOURS BEFORE THE INCIDENT HAPPEN. EVEN SO, I DON'T THINK IT'S NORMAL OR SAFE FOR SUCH A SHORT WARNING PERIOD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908230September 20, 2016
STRUCTURE:BODY, VISIBILITY/WIPER, UNKNOWN OR OTHER
ON APRIL 11, 2016, A COMPLAIN WAS SUBMITTED UNDER TARAKA: COMPLAINT NUM: 10854818 FOR A TOYOTA VENZA 2011.WHILE CAR IN MOTION AT AROUND 55MPH, ON A HIGHWAY, NORMAL ROAD CONDITIONS AND EXCELLENT CAR MAINTENANCE A LOUD EXPLOSION BURST OCCURRED IN THE CAR. WITH NO VISIBILITY AT ALL, I MANAGED TO CONTROL THE CAR AND STOPPED IT. THEN, I NOTICED THAT THE HOOD SUDDENLY HAD POP-UP WITHOUT ANY TYPE OF ALERT OF FLASHLIGHT ON THE INSTRUMENT PANEL. THERE WAS NO HOOD VIBRATION THAT WOULD SUGGEST IT WAS OPENED. I DID A PANIC STOP AND TRIED TO CONTROL THE CAR AVOIDING A COLLISION; THE AIRBAG WAS NOT DEPLOYED AT A POTENTIAL COLLISION. THE BURST COMPLETELY DESTROYED THE FRONT GLASS; BUMPERS WERE MOVED OUT OF PLACE AND DAMAGE THE ROOF OF CAR. MY MECHANIC SCANNED THE BLACK BOX AND NO CODE WAS PRESENT. I TOOK THE CAR TO THE TOYOTA DEALER AND AFTER 5 DAYS THEY NOTIFIED TO REMOVE THE CAR FROM THEIR PREMISES BECAUSE THEY DID NOT HAVE TECHNICIANS AVAILABLE FOR THE NEXT MONTH TO CHECK IT. I REMOVED THE CAR AND WAITED 30 ADDITIONAL DAYS FOR THEIR INSPECTION WITH NO POSITIVE RESULTS. AFTER MORE THAN A MONTH, I TOOK THE CAR TO A COLLISION CENTER WHERE IT WAS REPAIRED AND THE DIAGNOSIS WAS THAT THE HOOD LOCK SYSTEM, IN SPECIFIC THE LATCH AND SPRINGS WERE RUSTY AND THE LATCH HAD STUCK PROBLEMS_ UNABLE TO CLOSE COMPLETELY THE HOOD. THE CAR GETS ITS MAINTENANCE ALMOST EVERY 5 MONTHS_ ONLY AT THE TOYOTA DEALER. I EXAMINED THE CAR MAINTENANCE INVOICES FROM THE TOYOTA DEALER AS WELL AS THE CAR MANUAL AND THERE IS NO EVIDENCE OR ADVICE THAT THE HOOD LOCK SYSTEM AND LATCHES WERE LUBRICATED OR A NOTE ADVISING PERIODIC LUBRICATION. THERE COULD BE ANOTHER POSSIBILITY THAT THE HOOD LOCK SYSTEM MAY HAVE SOME TYPE OF OTHER DEFECT, WHICH IS NOT VISIBLE TO THE NAKED EYE. THIS PROBLEM REPRESENTS A CRITICAL UNSAFE RISK. THE SUDDEN/PANIC STOP I DID CAUSED ME PERSONAL INJURIES.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10883409July 7, 2016
FUEL/PROPULSION SYSTEM
I AM WRITING TO LET YOU KNOW OF A SAFETY ISSUE CONCERNING BY TOYOTA VEHICLE. I CAME HOME FROM WORK ON JUNE 28, 2016 AND PARKED MY CAR IN THE GARAGE. AS I WAS LEAVING I NOTICED THE SMELL OF GASOLINE. I CHECKED UNDER MY CAR AND SAW A SIGNIFICANT LEAK OF GASOLINE FROM MY GAS TANK. I IMMEDIATELY CALLED THE TOWING COMPANY AND HAD MY CAR TOWED TO THE TOYOTA DEALER. AFTER AN ASSESSMENT, THE TOYOTA'S SERVICE ADVISOR TOLD ME THAT MY GAS TANK WAS PIERCED. I WAS SURPRISED BECAUSE I DID NOT HIT ANYTHING ON THE ROAD. WHEN I PICKED UP MY CAR, THEIR INVOICE READ "REPLACED TANK - DAMAGED - LEAKING AT SEAM." I AM WRITING TO ASK IF THIS HAS HAPPENED TO OTHER TOYOTA CARS? I FEEL THAT IT IS A DANGEROUS SITUATION TO DRIVE A CAR THAT HAS A GAS TANK THAT CAN SPLIT AT THE SEAMS? I CURRENTLY DRIVE 50 MILES TO AND FROM WORK. I AM CONCERNED ABOUT THE SAFETY OF MY VEHICLE AND WANTED TO VOICE MY CONCERN TO YOU REGARDING THIS ISSUE WITH MANUFACTURING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861269April 25, 2016
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, EXTERIOR LIGHTING
MY TOYOTA VENZA 2011 ELECTRONIC IN A CAR IS PROBLEM ALL THE LIGHTING IN THE DASHBOARD ON AND THE TRUNK OF THE FRONT ELECTRONIC PROBLEM TOO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854818April 11, 2016
STRUCTURE:BODY, VISIBILITY/WIPER, UNKNOWN OR OTHER
TAKATA RECALL WHILE CAR IN MOTION AT AROUND 50MPH ON A HIGHWAY, UNDER NORMAL ROAD CONDITIONS AND EXCELLENT CAR MAINTENANCE, A MYSTERIOUS LOUD EXPLOSION BURST OCCURRED IN THE CAR. THEN I NOTICED THAT THE HOOD SUDDENLY POPPED-UP WITHOUT ANY TYPE OF ALERT OF FLASH LIGHT ON THE INSTRUMENT PANEL, NO HOOD VIBRATION THAT WOULD SUGGEST IT WAS OPENED. ALTHOUGH, I DID A PANIC STOP THE AIRBAG WAS NOT DEPLOYED AT A POTENTIAL COLLISION. THE BURST BROKE THE FRONT GLASS, HOOD LATCHES, BUMPERS WERE MOVED OUT OF PLACE. A MECHANICAL FAILURE OR AN ELECTRONIC ONE, WHICH ACTIVATES THE HOOD CONTROLS, COULD CAUSE THE PROBLEM. MY MECHANIC SCANNED THE BLACK BOX AND NO CODE WAS PRESENT. THIS UNKNOWN PROBLEM MAY REPRESENT A CRITICAL UNSAFE RISK. THIS ACCIDENT WITH A SUDDEN STOP CAUSED PERSONAL INJURIES.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10838276January 19, 2016
VISIBILITY, EXTERIOR LIGHTING:BACK UP LIGHTS
2011 TOYOTA VENZA. CONSUMER WRITES IN REGARDS TO VEHICLE BACK UP LIGHTS LACK ADEQUATE LIGHTING WHEN BACKING UP IN THE DARK AND SUN VISORS WERE NOT MADE LONG ENOUGH OR EQUIPPED WITH EXTENDERS, TO BLOCK THE SUNLIGHT. CONSUMER HAS PREVIOUS CORRESPONDENCE WITH ANOTHER VEHICLE ISSUE IN ARTEMIS. *SMD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787954November 3, 2015
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 TOYOTA VENZA. THE CONTACT STATED THAT THE SEAT WARMER MODULE CONNECTION MELTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 101,162.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10786323October 27, 2015
SEATS
THE DRIVER SEAT HEATER WHEN TURNED ON OVERHEATED WITH A STRONG ELECTRICAL BURN SMELL. TOYOTA REPAIR SERVICE SAID THE HEATER ELEMENT HAS GONE BAD, BUT NO RECALL FOR OUR VIN# UNDER NHTSA CAMPAIN ID#14V743000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761603September 4, 2015
UNKNOWN OR OTHER
ON SEPTEMBER 1, 2015 AT APPROXIMATELY 3:45 PM, I WAS DRIVING FROM SHEBOYGAN WI TO KENOSHA WI WITH MY ADULT DAUGHTER ON I 94 SOUTH NEAR THE EXIT FOR HIGHWAY 20. I HEARD WHAT SOUNDED LIKE A GUN SHOT, LOOKED AT MY DAUGHTER AND SAID ARE YOU OKAY AND WE WERE SUDDENLY SHOWERED WITH THE BROKEN GLASS OF MY MOON ROOF. AS I WAS IN THE PASSING LANE, I CAREFULLY MADE MY WAY TO THE SHOULDER OF THE HIGHWAY AND STOPPED THE VEHICLE. WE CLOSED THE SHADE UNDER THE WINDOW AND MY DAUGHTER GOT OUT TO SEE THE DAMAGE. SHE TOOK PICTURES OF THE DAMAGE AND WE THEN EXITED THE HIGHWAY. WE FOUND A TRUCK STOP RIGHT OFF THE HIGHWAY AND TWO MECHANICS ASSISTED IN REMOVING THE REST OF THE GLASS AND VACUUMING THE CAR. NEITHER OF US WAS INJURED WITH THE EXCEPTION OF HAVING GLASS ALL OVER US AND THE CAR WAS NOT DAMAGED IN ANY OTHER WAY. NEITHER US NOR THE MECHANICS FOUND ANY EVIDENCE OF AN EXTERNAL PROJECTILE THAT WOULD HAVE CAUSED THE DAMAGE. THE ROAD WAS CLEAN, THERE WAS NO RAIN, AND WE WERE NOT GOING UNDER AN OVERPASS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730380June 25, 2015
EQUIPMENT ADAPTIVE/MOBILITY
I HAVE A TOYOTA VENZA OF YEAR 2011. I HAVE IT FOR LAST TWO YEARS OR SO. THE PASSENGER SIDE SUN VISOR FAILED FELL OFF ITS SUPPORT UNEXPECTEDLY DURING LAST WEEK. I THINK THIS SUN VISOR HAS PREMATURELY. I UNDERSTAND THAT TOYOTA HAS RECALLED SOME OF ITS VEHICLES FOR REPLACEMENT. ON MY INQUIRY TO ONE OF THE DEALERS, I WAS TOLD THAT TOYOTA HAS RECALLED SOME OF THE CAMRY MODELS BUT NOT VENZA MODELS. WHY NOT VENZA MODELS? IS THAT ALRIGHT LET TO VENZA USERS SUFFER?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717570May 20, 2015
ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM, SERVICE BRAKES
ON FRIDAY, APRIL 17, 2015, A CLEAR, SUN SHINY DAY, I EXPERIENCED A SUDDEN, VIOLENT DECELERATION WITH LOUD NOISES WHILE DRIVING AT ABOUT 40 MPH ON SMOOTH PAVEMENT ABOUT THREE MILES FROM MY HOME. THE SLIP INDICATOR ICON LIGHT WAS FLASHING ON MY DASHBOARD INDICATING THE VSC/TRAC HAD BEEN ENGAGED, CUTTING DOWN THE THROTTLE AND ENGAGING THE ABS,INTERMITTENTLY, AS I LIMPED HOME. ON MONDAY, APRIL 21, 2015, I HAD THE CAR TOWED TO TOYOTA OF NORTHWEST ARKANSAS. THE DIAGNOSIS WAS OPEN CIRCUIT FAILURE OF THE STOP LAMP SWITCH. I FIND THIS DISCONCERTING AS THE SWITCH WAS REPLACED UNDER RECALL THREE YEARS AGO. THIS INCIDENT WAS FAR MORE THAN JUST A NUISANCE AND AN INCONVENIENCE. THIS WAS A SAFETY ISSUE! IF THE FAILURE HAD OCCURRED AT 70MPH ON AN INTERSTATE, I MIGHT NOT BE ALIVE TO TALK ABOUT IT. I CONTACTED THE TOYOTA CUSTOMER EXPERIENCE CENTER AT (800)331-4331 [INCIDENT 150507-000193] TO SEE IF THE SWITCH DESIGN HAD BEEN IMPROVED OR A PROGRAMMING CHANGE HAD BEEN MADE TO CHANGE THE FAILURE MODE, BUT GOT NO INDICATION ANYTHING HAD BEEN CHANGED. I WAS TOLD THAT MY CASE HAD BEEN FILED AT THEIR NATIONAL HEADQUARTERS UNDER FILE #1505080785. APPARENTLY MY PROBLEM WAS NOT AN ISOLATED INCIDENT, BECAUSE WHEN I EXPRESSED SURPRISE THAT A STOP LAMP SWITCH FAILURE COULD BE SO CATASTROPHIC, THE SERVICE WRITER AT TOYOTA OF NORTHWEST ARKANSAS SAID THAT THIS HAPPENS OFTEN, THAT "THIS WAS NOT OUR FIRST RODEO". I BELIEVE TOYOTA NEEDS TO MAKE SOME CHANGES TO AVOID PEOPLE BEING INJURED BY STOP LAMP SWITCH FAILURES ON THE TOYOTA VENZA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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