Toyota Sienna Complaints (2001)

180 consumer complaints on file.

#8008397April 23, 2002
STRUCTURE:BODY
WHEN MAKING TURNS DRIVER SUNVISOR SWINGS OUT AND HITS CONSUMER ON THE HEAD. VEHICLE HAS BEEN TAKEN TO DEALER 3 TIMES, NO REMEDY AVAILABLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#756987January 17, 2002
CHILD SEAT
WE WANT TO FILE A COMPLAINT REGARDING THE LACK OF LOWER ANCHOR TETHERS AND BACK TETHERS FOR CHILDREN'S CARSEATS IN THE SECOND ROW PASSENGER SEAT IN OUR NEW 2002 TOYOTA MINIVAN. IT WAS OUR UNDERSTANDING THAT THEY WERE REQUIRED ON 2002 MODELS. WHEN I CALLED TOYOTA TO COMPLAIN, THEY STATED THEIR REASON FOR NOT COMPLYING WITH THE REGULATION WAS THAT THEY DID NOT WANT TO INTERFERE WITH EGRESS FROM THE THIRD ROW. I POINTED OUT TO THEM THAT EGRESS WOULD BE PROHIBITED SINCE THE SEATBELTS WOULD BE BLOCKING THE EGRESS. THE DEALER DID GIVE US THE OPTION TO RETURN THE VEHICLE, HOWEVER, WE WERE NOT ABLE TO FIND A HONDA ODYSSEY AVAILABLE FOR PURCHASE. SO WE ARE STUCK WITH 1990 TECHNOLOGY ON A 2002 VEHICLE. WE FEEL THIS VIOLATES THE SPIRIT OF THE REGULATION, AND WE ARE FILING THIS COMPLAINT IN AN ATTEMPT TO MAKE TOYOTA CONSIDER CHILDREN'S SAFETY IN ALL SEATS IN THEIR VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8001092December 26, 2001
STRUCTURE:BODY:DOOR, ELECTRICAL SYSTEM:12V/24V/48V BATTERY, UNKNOWN OR OTHER, ELECTRICAL SYSTEM:STARTER ASSEMBLY
VEHICLE SHUT OFF WITHOUT PRIOR WARNING. BATTERY/ ALARM SYSTEM/ KEY, AND STARTER WERE CHECKED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8001093December 26, 2001
ENGINE AND ENGINE COOLING:ENGINE, POWER TRAIN:AUTOMATIC TRANSMISSION:COOLING UNIT AND LINES
CONSUMER TOOK VEHICLE FOR A OIL CHANGE TO DEALERSHIP. MECHANIC DICOVERED A OIL LEAK UNDERNEATH VEHICLE OIL PAN GASKET AND A LEAKING BOLT AND SEAL. ENGINE NEEDS A SEAL REPLACEMENTS. ALSO, THERE IS A TRANSMISSION LEAK. FRONT BRAKES ARE GRINDING METAL TO METAL. DEALERSHIP IS AWARE OF THE PROBLEMS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#898548October 31, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
WHILE TRAVEL NOTICE INDICATOR LIGHT FLASHED DEALER WAS CONTACTED, AND DEALER REPLACED VEHICLE WITH NEW MODEL. NEW VEHICLE HAD SAME PROBLEM WITH ENGINE. PLEASE PROVIDE FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#753688October 25, 2001
STRUCTURE:BODY
SUNVISOR SWINGS LEFT TO RIGHT UPON TURNS. HITS DRIVER IN THE HEAD. WHEN POSITIONED TO THE SIDE WINDOW, IT SWINGS TO THE RIGHT. WHEN POSITIONED AT FRONT MUST BE HOOKED OR HITS DRIVER IN HEAD. WHEN DRIVING TOWARD SUN MUST HOLD VISOR IN POSITION, SIDE WINDOW OR WINDSHIELD. CAUSES DRIVER DISTRACTION AND SAFETY PROBLEMS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#752645September 27, 2001
STRUCTURE:BODY:DOOR
AUTOMATIC SLIDING DOORS W/O REVERSING SENORS ARE A SERIOUS INJURY RISK. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#563177September 10, 2001
EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
THE CONSUMERS VEHICLE DOES NOT HAVE A LOW TIRE PRESSURE WARNING SYSTEM AS DID THE PRIOR VEHICLE (1998 TOYOTA SIENNA) THE CONSUMER WAS TOLD BY THE DEALER THAT VEHICLES WITH SKID CONTROL DO NOT HAVE TIRE PRESSURE WARNING SYSTEMS, PRIOR TO SPEAKING WITH THE DEALER THE CONSUMER TRIED TO SET THE SYSTEM AND READ THE OWNERS MANUAL WHICH NEVER INDICATED WHAT THE DEALER TOLD THE CONSUMER. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#9004210August 31, 2001
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
SIDE POWER WINDOW HAS A AUTOMATIC FEATURE WHICH ALLOWS THE WINDOW TO GO UP OR DOWN WITH A SINGLE TOUCH OF THE BUTTON ON THE DOOR. A CHILD CAN INADVERTENLY HIT THE BUTTON AND COULD BECOME TRAPPED BY THE WINDOW GOINT UP. THE FORCE OF THE WINDOW CAN SUFFICIENTLY CRUSH A CHILD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#750483August 14, 2001
STRUCTURE:BODY:DOOR
AFTER PURCHASING A NEW SIENNA IN MARCH MY DRIVER SIDE POWER SLIDING DOOR FAILED IN MAY. THE DRIVER SIDE POWER DOOR ECU WAS REPLACED. 10 DAYS LATER THE DOOR FAILED AGAIN, THIS TIME THE DOOR WAS ADJUSTED AND REINITIALIZED. AS I TESTED THE DOOR AT TIME OF PICKUP THE DOOR FAILED AGAIN. THE REAR LATCH PIN SWITCH WAS REPLACED AND THE DOOR WAS REINITIALIZED. THE DOOR WORKED FINE UNTIL FAILURE JULY 31ST. SOME ADJUSTMENTS WERE MADE AND THE DOOR WAS REINITIALIZED, AT TIME OF PICKUP AUGUST 5TH THE DOOR FAILED AGAIN. A FIELD TECH FROM TOYOTA FOUND LOOSE PINS IN THE DOOR AND THE MAIN BATTERY POWER LEVEL WAS LOW. THE PINS WERE FIXED AND THE ALTERNATOR BELT WAS REPLACED WITH A HEAVIER ONE TO INCREASE THE MAIN BATTERY POWER. HOPEFULLY THIS WILL SOLVE THE PROBLEM AS I FEAR DOOR MALFUNCTION WITH MY CHILDREN'S SAFETY MY MAIN CONCERN!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#749934August 6, 2001
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
THE CENTER REAR SEAT BELTAPPEARS VERY UNSAFE. WHEN LOCKED IN PLACE, MY CHILDREN CAN EASILY LOOSEN THE BELT WITH JUST THE TOUCH OF THEIR FINGERS. THE BELT DOES NOT COME OUT OF THE LOCK, BUT IT MOVES THE TIGHTNESS AND THE KIDS ARE SITTING WITHOUT ANY RESTRAINT. THEY ARE ABLE TO GET UP AND MOVE AROUND! I TOOK IT TO THE LOCAL DEALER (MAROONE TOYOTA 4050 WESTON ROAD-INVOICE #TOCS317153) ON 7/9/01. I WAS TOLD THAT THAT IS JUST HOW IT IS DESIGNED AND THERE IS NOTHING WRONG. WHEN I ARGUED HOW UNSAFE IT WAS, I WAS TOLD MAYBE I SHOULD NOT PUT YOUNG CHILDREN IN THAT SEAT. HOW CAN THIS BE??? ALL OF MY SEATS NEED TO BE UTILIZED WITH MY LARGE FAMILY AND MY KIDS FRIENDS. PLEASE TELL ME IF YOU HAVE GOTTEN ANY OTHER COMPLAINTS ON THIS. THANKS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#748852July 20, 2001
TIRES:TREAD/BELT
TREAD SEPARATED ON FIRESTONE TIRE IN A SIMILAR MANNER TO FORD EXPLORER RECALLED TIRES. TOOK TIRE TO TOYOTA DEALER WHO INITIALLY ADVISED ME TO TAKE TIRE TO A FIRESTONE SERVICE CENTER. LATER TOYOTA SERVICE DEPARTMENT ASSERTED THAT TREAD SEPARATED BECAUSE VEHICLE WAS DRIVEN WHILE TIRE WAS NOT PROPERLY INFLATED. TOYOTA DEALER OFFERED TO REPLACE TIRES HOWEVER. I STILL HAVE SEPARATED TIRE AND I WILL TAKE PHOTOGRAPHS. I INTEND TO KEEP SEPARATED TIRE IN MY POSSESSION. APPROXIMATELY 20 MINUTES PRIOR TO TREAD SEPARATION, I PUT AIR IN TIRES. I DROVE ON THE INTERSTATE AND ABOUT 2 MILES OFF OF THE INTERSTATE IS WHERE THE TREAD SEPARATED. IT IS MY UNDERSTANDING THAT THIS PARTICULAR TIRE IN NOT CURRENTLY PART OF THE FIRESTONE RECALL BUT I WOULD LIKE YOUR AGENCY TO NOTE THIS REPORT OF THE PROBLEM THAT I EXPERIENCED WITH THE AFFINITY TIRE. (DOT NUMBER: W2VFAAT050 TIRESIZE: P215/65R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#747953July 6, 2001
VISIBILITY:SUN/MOON ROOF ASSEMBLY
SUNROOF RIPPED OFF DRIVERS SIDE OF CAR AFTER IT WAS OPENED ON HIGHWAY. SUNROOF REMAINED ATTACHED ON PASSENGER SIDE CAUSING BROKEN GLASS TO SHOWER INTO CAR AND PROVIDING UNSAFE DRIVING CONDITIONS AT 75MPH. TOYOTA REFUSES TO ACKNOWLEDGE IT IS A FACTORY DEFECT EVEN WHEN ONE OF THEIR DEALERS HAS EVIDENCE THAT SUNROOF GLASS WAS NEVER PROPERLY ADHERED TO SUNROOF MOUNTING BRACKETS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#744718April 30, 2001
STRUCTURE:BODY:DOOR
THE POWER SLIDING DOOR SYSTEM IS DANGEROUS WITH SMALL CHILDREN. THE DOOR TAKES INCREDIBLE RESISTENCE BEFORE THE REVERSING SYSTEM WILL KICK IN AND STOP THE DOOR FROM CLOSING. THE SYSTEM APPEARS TO BE DESIGNED MAINLY TO PROTECT THE DOOR MOTORS FROM DAMAGE, NOT TO PROTECT PEOPLE FROM INJURY. INFACT, THE OWNER'S MANUAL SPECIFICALLY SAYS TO TURN THE POWER DOOR SYSTEM OFF WHEN SMALL CHILDREN ARE PRESENT, YET THIS VEHICLE AND THESE FEATURES ARE MARKETED TO FAMILIES WITH SMALL CHILDREN. ALSO THE CHILD LOCK-PROTECTION SYSTEM DOES NOT WORK WHEN THE POWER DOOR SYSTEM IS TURNED ON. THE RESISTANCE REQUIRED TO STOP THE POWER DOOR IS VERY SUBSTANTIAL. ANY BODY PART, EVEN AN ARM OR LEG OF AN ADULT THAT GOT CAUGHT IN THE DOOR COULD SUFFER SERIOUS INJURY. THE DOORS ARE VERY DIFFICULT TO OPEN AND CLOSE WHEN THE POWER SYSTEM IS TURNED OFF. THE DEALER AND SALES PERSON KNEW I HAD TWO SMALL CHILDREN. THEY SHOWED ME HOW WONDERFUL THE POWER DOOR SYSTEM WAS WHEN YOU HAD YOUR HANDS FULL CARRYING A CHILD. THEY TOLD ME IT HAD A SAFETY SYSTEM SO THAT PEOPLE WOULDN'T GET HURT IF THEY WERE IN THE PATH OF THE CLOSING DOOR. UNFORTUNATELY, I DID NOT GET TO FULLY TEST THE POWER DOORS AND READ THE OWNER'S MANUAL IN DETAIL WITHIN THE FIRST 3 DAYS AFTER ACCEPTING DELIVERY. WHEN I TRIED TO GET THEM TO REPURCHASE THE VEHICLE AFTER TWO WEEKS AND LESS THAN 1000 MILES, EVEN AT A PRICE LESS THAN MY PURCHASE PRICE, THEY REFUSED TO EVEN CONSIDER IT. THESE DOORS ARE DANGEROUS. THE POWER DOORS OF OTHER MINIVAN MANUFACTURERS REQUIRE VERY LITTLE RESISTANCE TO INVOKE THE PROTECTION SYSTEM, AND SEVERAL INCLUDE OTHER SAFETY FEATURES LIKE OPTICAL EYES. TOYOTA SHOULD BE REQUIRED TO REDESIGN AND THEN RECALL/REPLACE THIS POWER DOOR SYSTEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#885209April 6, 2001
STRUCTURE:BODY:DOOR
IT TAKES CONSIDERABLE AMOUNT OF WEIGHT TO HAVE REBOUND FEATURE FOR POWER SLIDING DOOR TO OPERATE. CONSUMER FEELS THIS FEATURE IS USELESS AS A SAFETY FEATURE.*AK *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#739357January 14, 2001
TIRES
AFTER DRIVING ABOUT 2-2 1/2 HRS. MY TIRE UNEXPECTEDLY WENT IMMEDIATELY FLAT. MY SPEED WAS ABOUT 60 MPH, AND I HAD 262 MILES ON MY BRAND NEW CAR. AFTER SPEAKING TO BOTH THE DEALERSHIP AND FIRESTONE, FIRESTONE DEEMED IT WAS "ROADSIDE HAZARD" AND NOT REPAIRABLE. THERE WAS A GASH IN THE SIDEWALL OF THE TIRE. AFTER ALL OF THE NOTICES ON THESE TIRES AND MY EXPERIENCE WITH THEM, I DON'T FEEL SAFE IN MY NEW CAR.*AK (TIRESIZE: P215/65R15)( DOT NUMBER: TIRE SIZE: P215/65R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#739358January 14, 2001
TIRES
AFTER DRIVING ABOUT 2-2 1/2 HRS. MY TIRE UNEXPECTEDLY WENT IMMEDIATELY FLAT. MY SPEED WAS ABOUT 60 MPH, AND I HAD 262 MILES ON MY BRAND NEW CAR. AFTER SPEAKING TO BOTH THE DEALERSHIP AND FIRESTONE, FIRESTONE DEEMED IT WAS "ROADSIDE HAZARD" AND NOT REPAIRABLE. THERE WAS A GASH IN THE SIDEWALL OF THE TIRE. AFTER ALL OF THE NOTICES ON THESE TIRES AND MY EXPERIENCE WITH THEM, I DON'T FEEL SAFE IN MY NEW CAR.*AK (TIRESIZE: P215/65R15)( DOT NUMBER: TIRE SIZE: P215/65R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#739359January 14, 2001
TIRES:SIDEWALL
AFTER DRIVING ABOUT 2-2 1/2 HRS. MY TIRE UNEXPECTEDLY WENT IMMEDIATELY FLAT. MY SPEED WAS ABOUT 60 MPH, AND I HAD 262 MILES ON MY BRAND NEW CAR. AFTER SPEAKING TO BOTH THE DEALERSHIP AND FIRESTONE, FIRESTONE DEEMED IT WAS "ROADSIDE HAZZARD" AND NOT REPAIRABLE. THERE WAS A GASH IN THE SIDEWALL OF THE TIRE. AFTER ALL OF THE NOTICES ON THESE TIRES AND MY EXPERIENCE WITH THEM, I DON'T FEEL SAFE IN MY NEW CAR. *AK (TIRESIZE: P215/65R15)( DOT NUMBER: TIRE SIZE: P215/65R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#739360January 14, 2001
TIRES
AFTER DRIVING ABOUT 2-2 1/2 HRS. MY TIRE UNEXPECTEDLY WENT IMMEDIATELY FLAT. MY SPEED WAS ABOUT 60 MPH, AND I HAD 262 MILES ON MY BRAND NEW CAR. AFTER SPEAKING TO BOTH THE DEALERSHIP AND FIRESTONE, FIRESTONE DEEMED IT WAS "ROADSIDE HAZARD" AND NOT REPAIRABLE. THERE WAS A GASH IN THE SIDEWALL OF THE TIRE. AFTER ALL OF THE NOTICES ON THESE TIRES AND MY EXPERIENCE WITH THEM, I DON'T FEEL SAFE IN MY NEW CAR. *AK (TIRESIZE: P215/65R15)( DOT NUMBER: TIRE SIZE: P215/65R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#876557December 15, 2000
VISIBILITY:WINDSHIELD
RIGHT HAND SIDE OF WINDSHIELD IS DISTORTED. THIS CAUSES POOR VISIBILITY. *AK WINDSHIELD WAS DEFORMED BUT THE MANUFACTURER DECLINED TO REPLACE IT. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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