Toyota Sienna Complaints (2000)

363 consumer complaints on file.

#10056851February 9, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM:SHOES/LININGS
MY VAN'S BRAKES SQUEAL LOUDLY WHEN THE VEHICLE IS IN REVERSE. I HAVE HAD THE BRAKES CHECKED BY THE DEALER AND OTHER MECHANICS SEVERAL TIMES OVER 3 YEARS AND HAVE ALL REPORTED NOTHING WRONG WITH THE BRAKES OTHER THAN THEY ARE SQUEALING. TOYOTA HAS NO RESPONSE OTHER THAN WE CAN APPLY LUBE TO TEMPORARILY STOP THE NOISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10056253January 31, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
THIS IS A PROGRESSIVELY WORSENING PROBLEM, BEGINNING IN JANUARY 2003. THE AUTOMATIC SLIDING DOOR HAS STOPPED WORKING PROPERLY. IT OPENS AT RANDOM, WITH OR WITHOUT THE ENGINE ON. WHEN THE LAST INCIDENT OCCURRED, IT OPENED AT HIGHWAY SPEEDS! THE DEALER HAS BEEN UNABLE TO MAKE A SUCCESSFUL REPAIR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10052131January 23, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
THE VEHICLE EXPERIENCED A BRAKE PROBLEM. THE CALIPERS WERE MISSING THE RETAINING RINGS. THE RUBBER BOOTS WERE PULLED INTO THE BRAKE CYLINDER WHICH CAUSED BRAKE FAILURE. THE TOYOTA MFR REFUSED TO ACKNOWLEDGE THE PROBLEM. *NM THE CONSUMER WAS UNAWARE OF THE LOW BRAKE FLUID FUNCTION GIVEN THROUGH THE EMERGENCY BRAKE LIGHT INDICATION. THE VEHICLE WAS LOSING FLUID AT A SLOW RATE MORE SO IN THE RIGHT WHEEL THAN IN THE LEFT. THE CONSUMER REQUESTED REIMBURSEMENT. *SC THE CONSUMER STATED THE DUST BOOT RETAINING RINGS ON THE CALIPERS WERE NEVER INSTALLED AT THE MANUFACTURER *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10069278January 15, 2004
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, SEAT BELTS
FRONT PASSENGER WINDOW DOES NOT CLOSE COMPLETELY. MIDDLE RIGHT AND LEFT SEAT BELTS LOCK PASSENGERS TO SEAT WITHOUT UNDUE MOTION. NOTIFIED DEALER SEVERAL TIMES, UNABLE TO FIX THE PROBLEM. FRONT PASSENGER SEAT BELT FAILED TO LOCK PASSENGER DURING REAR END COLLISION.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10069511January 15, 2004
ENGINE AND ENGINE COOLING
ENGINE SLUDGE PROBLEM. TOYOTA IS FIXING (ALTHOUGH I THINK THEY SHOULD REPLACE IT) IT ONE TIME. THEY WILL NOT FIX IT A SECOND TIME REGARDLESS OF SERVICE RECORDS. THIS IS TOTALLY UNACCEPTABLE. WE ARE ALSO CONCERNED THAT THE RESALE VALUE OF THE VAN WILL BE GREATLY REDUCED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070511January 15, 2004
ENGINE AND ENGINE COOLING
SLUDGE IN THE ENGINE. VAN IS IN THE SHOP AS WE SPEAK. DEALER SAYS THE REPAIRS WILL BE COVERED BUT WHO IS GOING TO COVER OUR LOSE WHEN WE TRY TO SELL THIS VAN WITH THE PILE OF CRAP FOR AN ENGINE? I SAT IN THE OFFICE OF THE SERVICE MANAGER AND LISTEN TO HIM SIDE-STEP THE PROBLEM UNITL I COULD TAKE NO MORE. I THEN QUESTIONED HIM ABOUT ANY OTHER ISSUES WITH A 2000 SIENNA AND HE LOOKED ME RIGHT IN THE EYES AND SAID NO. NO, UNTIL I QUESTIONED HIM ABOUT THE ADDTIONAL DRIVE TRAIN PROBLEM AT WHICH TIME HIS RESPONSE WAS, "OH, UM, YEAH WE DID JUST RECIEVE A LETTER AN THAT". TOYOTA AND THE DEALERS SHOULD BE HELD ACCOUNTABLE LIKE A LOW-LIFE CON ARTIST THAT SWINDLE AND SCAM PEOPLE. I PAID MY VAN OFF THREE WEEKS AGO AND I'M SITTING HERE LOOKING AT A WORTHLESS DOCUMENT THAT IS THE TITLE. AS SOON AS MY VAN GETS OUT OF THE SHOP I'M FIXING TO SPREAD THE WORD AROUND HERE ABOUT WHAT A CRAPPY DEAL THIS IS. DO THE SAME IN YOUR TOWN TOO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070575January 15, 2004
ENGINE AND ENGINE COOLING
I AM NOT SURE OF DATES, BUT OUR TOYOTA DEALER TRIED TO BLAME US FOR THE "SMOKING" PROBLEM DUE TO THE LACK OF OIL CHANGES. WE DID NOT SLACK OFF ON THE OIL CHANGES, AND NOW THEY ADMIT THAT THE "SMOKING" PROBLEM IS DUE TO BAD ENGINE DESIGN, OR WHATEVER. WE HAVE HAD THE VAN IN FOR REPAIRS SEVERAL TIMES, BUT I AM NOT SURE OF DATES, OR HOW MUCH WE HAVE SPENT. THE PROBLEM HAS STARTED AGAIN, AND THIS TIME, NOT ONLY IS IT SMOMKING, AND READS LOW OIL (ON THE DIP STICK), BUT WE ARE NOW GOING THRU A QUART OF OIL PER TANK OF GAS!!! I AM ABOUT TO DEAL WITH TOYOTA, AND SEE WHAT THEY CAN/WILL DO FOR US. THEY ORIGINALLY CLAIMED WE HAD TO SEND THEM ALL KINDS OF INFO, NOW, WHAT I AM READING, IS THAT THEY HAVE (NOT QUITE) ADMITTED THE PROBLEM IS DUE TO A MANUFACTUREING DEFECT, AND THEY CLAIM THEY WILL FIX IT. TOYOTA HAS REPLACED OUR MOTOR. WE BROUGHT OUR VAN IN ON A WENDS, AND HAD IT BACK THE FOLLOWING WENDS. IT TOOK THEM A WEEK BECAUSE WE HAD SOME BIG STORMS IN GA AND THE POWER WENT OUT FOR A FULL DAY. OTHER WISE, I BELIEVE WE WOULD HAVE HAD THE VAN BACK BY TUES. AS OF RIGHT NOW, THE VAN SEEMS TO BE FINE. THEY HAD TO REPLACE THE WHOLE MOTOR, BECAUSE OUR OLD MOTOR (116,000 MILES, BY THE WAY) WAS SHOT. TOYOTA ALSO PAID FOR A RENTAL CAR THE WHOLE TIME OUR VAN WAS IN THE SHOP. OUR NEXT STEP IS TO SEE IF TOYOTA HOLDS TRUE TO THEIR PROMISE OF REIMBURSING ALL THE MONEY WE SPENT ON OIL AND OIL TREATMENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10069040January 15, 2004
ENGINE AND ENGINE COOLING
DESLUDGE ENGINE, REPLACE VALVE STEM SEALS AND CLEAN OUT OIL PAN. CLEANED ENGINE BUT MY CONCERN IS THAT THEY HAVE NOT FIXED THE ROOT CAUSE. WANT THE ENGINE PROBLEM FIXED NOT JUST CLEANED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051827December 19, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM:WHEEL CYLINDERS
THE BRAKE LIGHT CAME ON. BOTH REAR BRAKE CYLINDERS WERE LEAKING. AS A RESULT, IT CAUSED DAMAGE TO FRONT BRAKES. ALL THE PARTS WERE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10048931December 1, 2003
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS, ELECTRICAL SYSTEM, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
MULTIPLE PROBLEMS WITH MY 2000 TOYOTA SIENNA XLE, FIRST THE CAR HAD PROBLEMS WITH BATTERY DRAIN AND NOT STARTING, THEY REPLACED THE RADIO AMPLIFIER TWICE BEFORE FIXING IT, THE POWER WINDOW ON THE DRIVER SIDE BROKE AT 35,000 MILES. THE BACK HATCH SHEETMETAL IS ALL DENTED JUST FROM CLOSING IT AND PUSHING ON THE HANDLE. THE WORST ONE IS THAT THE VAN HAS BEEN BLOWING A LOT OF BLUE SMOKE AND BURNING OIL, 4 QUARTS IN THE LAST 750 MILES. SO FAR NO HELP FROM THE DEALER.*AK
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#10046994November 16, 2003
STRUCTURE:BODY:DOOR
VAN: 2000 TOYOTA SIENNA XLE WITH POWER SLIDING DOOR MILES ON VEHICLE: 30000 MILES PROBLEM: POWER DOOR OPENS; BUT DOES NOT CLOSE - NEED TO BE CLOSED MANUALLY. DEALER DIAGNOSED AND REPLACED JUNCTION SWITCH. I SUGGESTED REPAIR SHOULD BE COVERED UNDER WARRANTY SINCE VAN HAS ONLY 30,000 MILES EVEN THOUGH THE ACTUAL WARRANTY PERIOD OF 3 YEARS IS OVER. DEALER DID NOT AGREE. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10044920October 28, 2003
STRUCTURE:BODY:DOOR
WHILE THE VEHICLE WAS PARKED THE MANUAL SLIDING DOOR CLOSED ON CHILD'S HEAD WHILE ENTERING THE VEHICLE. CHILD SUSTAINED NO INJURIES TO THE HEAD. VEHICLE WAS TAKEN TO THE DEALER, AND DEALER WAS UNABLE TO DUPLICATE THE INCIDENT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10043663October 27, 2003
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
AT 107,000 MILES WHILE DRIVING THE MOTOR JUST CUT OFF. THEN WOULD NOT START. I ALWAYS HAVE CHANGED THE OIL AT EVERY 3000 MILES. NOW MY MECHANIC SAYS THAT THE CAMSHAFT BROKE. THERE CAN BE NO OTHER ANSWER THAN THAT THIS ENGINE WAS A SLUDGE DEFECTIVE MOTOR FROM THE MANUFACTURER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10043021October 16, 2003
TIRES
SEVERE PREMATURE WEAR ON PEPBOYS FUTURA LITE P215-65R15 TIRES, AFTER 20,000 MILES. PEPBOYS REFUSING TO REPLACE OR REFUND, DESPITE 70,000 MILE WARRANTY. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10041431October 8, 2003
STRUCTURE:BODY:DOOR
ON OUR 2000 TOYOTA SIENNA. THE POWER DOOR UNIT IS SPORADIC IN ITS OPERATION. WE HAVE HAD THIS PROBLEM FOR 2 1/2 YEARS. THE SERVICE DEPARTMENT KEPT TELLING US THAT THE DOOR NEEDED TO BE RESET. UNTIL THE WARRANTY NOW THE TELL US THE ACTIVATOR NEEDS TO BE REPLACED AT OUR COST. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10041193October 3, 2003
ELECTRICAL SYSTEM
MY 2000 TOYOTA SIENNA XLE HAVE EXPERIENCE FAILURE IN THE DRIVER'S SIDE POWER WINDOW. THE WINDOW WOULD HAVE ENOUGH POWER IN OPENING BUT NOT CLOSING. THE MECHANIC INDICATED THAT MOTOR IN THE WINDOW NEEDED TO BE REPLACED. THE COST AND LABOR IS $322.62. I NOTICED THE COMPLAINTS SECTION, THAT THIS INCIDENT HAPPENS MOST OF THE TIME. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10042133October 1, 2003
VISIBILITY:GLASS, SIDE/REAR, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
PASSENGER SIDE FRONT WINDOW EXPLODED.*MR MARCH 2003 THE FRONT WINDOW ON THE PASSENGER SIDE EXPLODED SENDING GLASS FLYING THROUGHOUT THE CAR. AGAIN IN AUGUST 2003 THE REAR PASSENGER SIDE WINDOW ON THE DRIVER SIDE EXPLODED. THE COST OF REPAIR WERE OVER $400.00, AND THE CONSUMERS BELIEVED THAT PRODUCT WAS CLEARLY A DEFECT AND THE DEALERSHIP SHOULD BE RESPONSIBLE FOR PAYING FOR REPAIRS. *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10029380October 1, 2003
TIRES
CONSUMER STATES THAT WHILE DRIVING AT 65 MPH AND WITH NO WARNING, THE REAR PASSENGER TIRE BLEWOUT. *AK. THE TIRE COMPANY STATED THE TIRE HAD BEEN OPERATED FOR AN UNKNOWN PERIOD OF TIME WITH INSUFFICIENT AIR PRESSURE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10041929September 29, 2003
TIRES:TREAD/BELT
WHILE DRIVING ABOUT 75 MPH ON THE HIGHWAY AND WITHOUT WARNING THERE WAS A RATTLING NOISE ON THE PASSENGER'S SIDE REAR TIRE, TREAD SEPARATED FROM THE TIRE. A FIRESTONE, P205/70R15, DOT#W2M0F61. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10039055September 17, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
TOYOTA 2000 SIENNA WITH 62,000 MILES WITH FAITHFUL SERVICE, AND JUST HAD OIL CHANGE ON 8/13/2003, EN ROUTE TO ATLANTA FROM MARYLAND. AT CHARLOTTE, NC A HIGH PITCHED WHINING SOUND WAS HEARD. BY THE TIME ARRIVED IN ATLANTA SOUND WAS PERSISTENT. TOOK CAR TO TOYOTA DEALERSHIP WHO IDENTIFIED THAT THE TRANSMISSION AS "DIGESTING ITSELF". THIS SAME CAR HAD AN ENGINE SLUDGE AT 35K DESPITE OIL CHANGES. CAR OUT OF SERVICE WHILE AUTOMATIC TRANSMISSION HAD TO BE ENTIRELY REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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