Toyota Sienna Complaints (2002)

181 consumer complaints on file.

#10081395July 6, 2004
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
ENGINE WAS REPLACED BECAUSE OF AN ACCUMALATION OF SLUDGE WHICH DEVELOPED IN THE BASE OF THE MOTOR. THEN, ENGINE STALLED. THIS WAS THE THIRD ENGINE REPLACEMENT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080226June 30, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHILE DRIVING 10 MPH, THE ABS MALFUNCTIONED. EVEN WHEN DRIVING ON DRY PAVEMENT THE BRAKING DISTANCE INCREASED. THE CONSUMER TOOK THE VEHICLE TO THE DEALER, BUT THE DEALER WAS NOT ABLE TO DUPLICATE THE PROBLEM. *AK THE VEHICLE FAILED TWICE AT INTERSECTIONS, TWICE ATTEMPTING TO COME TO A STOP TO PARK AND ONCE WHEN GOING DOWN A HILL. (ALWAYS UNDER 10 MPH) *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10076258June 15, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
A 3 YEAR OLD MOVED THE GEAR SHIFT LEVER ON THE STEERING COLUMN. THE CHILD EASILY MOVED FROM DRIVE TO NEUTRAL WITHOUT DEPRESSING THE BRAKE PEDAL AND THE GEAR SHIFT BUTTON. AS A RESULT, THE VEHICLE ROLLED FORWARD. DEALER NOTIFIED. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10074662June 2, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
BRAKES SQUEALING AT LOW SPEEDS. I HAVE REPEATEDLY TAKEN THE VEHICLE IN FOR THIS ISSUE TO BE TOLD IT IS NOT A SAFETY ISSUE - ERGO, THEY CANNOT FIX IT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068029April 29, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
1) HOT SUMMER TEMPERATURES SEEMED TO BE CONNECTED WITH THE FAILURE OF THE LOCKING MECHANISM ON THE PASSENGER SIDE SLIDING DOOR OF THE TOYOTA 2002 SIENNA MINIVAN. 2)WHEN THE LOCKING MECHANISM GETS STUCK, THE INSIDE BUTTON ALSO IS STUCK INWARDS, THE DOOR IS NOT ABLE TO BE CLOSED AS A RESULT. THE LATCHING MECHANISM WILL NOT ENGAGE WITH THE STRIKE BAR. 3)TO CORRECT THE PROBLEM WE HAD TO WIGGLE AND TOGGLE AROUND WITH THE COMBINATION OF OUTSIDE DOOR HANDLE, INSIDE BUTTON, AND CHILDLOCK LOCATED IN THE DOOR JAM UNTIL BY LUCK, IT RELEASED. IT TOOK AN HOUR. TO DATE, AN "INSPECTION" BY THE DEALER IS SCHEDULED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067997April 28, 2004
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR, EQUIPMENT:MECHANICAL
APPROXIMATELY A MONTH AGO THE CLOCK LOST THE TIME. 4/28/04 MILEAGE 42K DRIVING ON NH HIGHWAY RTE 3 SO. APPROACHING THE BEDFORD TOLL IN THE HIGHSPEED LANE (40-45 MILES PER HOUR) THROUGH A CONSTRUCTION ZONE WHEN THE VEHICLE LOST ALL POWER! ENOUGH SPEED LEFT TO PULL INTO THE LEFT BARRIER AND PUT THE VEHICLE IN PARK. THIRD ATTEMPT TO START THE VEHICLE AND THE POWER WAS REGAINED. AUTOFAIR TOYOTA DEALER SHIP INDICATED THAT TOYOTA HAD FORWARDED A CHAMPAIGN. TOYOTA CORPORATE CUSTOMER SERVICE INDICATED THAT THE CHAMPAIGN IS A SERVICE BULLETIN ONLY AND NOT TO BE CONFUSED WITH A RECALL. HOWEVER, NO WARNING LIGHT EVER CAME ON IN THE VEHICLE WHEN THIS HAPPENED. NOT CHECK BATTERY, CHECK ENGINE, NOTHING!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065237March 30, 2004
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
FRONT PASSENGER SIDE WINDOW WAS NOT OPERATIVE. VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT THE ELECTRICAL SWITCH BURNED OUT. THE ELECTRICAL SWITCH WAS REPLACED NUMEROUS TIME. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10060821March 9, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE STOPPED IN "DRIVE" WITH FOOT ON THE BRAKES, THE VEHICLE OCCATIONALLY ATTEMPTS TO SURGE FORWARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10044339January 22, 2004
STRUCTURE:BODY:DOOR, SUSPENSION, ELECTRICAL SYSTEM
A RATTLING NOISE WAS HEARD IN THE SLIDING DOOR. THE CAR VIBRATED WHEN DRIVEN AT ANY SPEED AND THE IGNITION SWITCH WAS DEFECTIVE. THE OWNER WAS FRUSTRATED WITH ALL THAT WAS HAPPENING WITH LITTLE OR NO RESULTS. *AK THE CHECK ENGINE LIGHT HAD COME ON AND WAS TAKEN TO THE DEALER ON SEVERAL OCCASIONS FOR THE SAME PROBLEM. THE FRONT END WAS UNSTABLE. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070042January 15, 2004
ENGINE AND ENGINE COOLING
OIL SLUDGE: IT TOOK SOME DOING BUT TOYOTA FINALLY DID PAY FOR A NEW ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046022November 11, 2003
TIRES
TIRES FIRESTONE: FR680, P205/70R15 95S, M+S. ON A TOYOTA SIENNA 2002. 2 TIRES WERE COMPLETELY WORN DOWN TO NOTHING. GOT TOYOTA DEALERSHIP TO DO A WHEEL ALIGNMENT & REPLACE 2 TIRES FOR FREE SINCE I HAD BEEN GOING TO THEM FOR ALL SERVICE & THEY NEVER NOTICED THE WORN TIRES. NOW ONE REAR TIRE HAS A SIDEWALL TEAR. I TOOK IT TO A FIRESTONE DEALER, AND HE SAID IT'S NOT UNDER WARRANTY -- JUST WEAR AND TEAR -- RIM HAD A SLIGHT DENT SO HE DEDUCTED IT WAS BECAUSE WE HIT A BUMP OR SIDEWALK. BUT THERE IS ALSO A CRACK IN THE SIDEWALL AS WELL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045682November 7, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAD BOUGHT MY VAN MAY 2,2003 WITH ABOUT 19,000 MILES. ON OCTOBER 7, WHILE DRIVING ABOUT 30 MPH, THE VEHICLE STARTED SMOKING. WHEN I PULLED INTO A PARKING STALL, PASSERBYERS WERE YELLING THAT MY CAR WAS ON FIRE. FIRE DEPARTMENT EXTINGUISHED THE FLAMES. AN INDEPENDENT ARSON INVESTIGATOR SAID HE FOUND TRANSMISSION FLUID IN THE ENGINE, AND THAT IT HAD PROBABLY BEEN LEAKING SINCE I PURCHASED MY VAN. *LA
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10045173October 31, 2003
WHEELS:LUGS/NUTS/BOLTS/STUDS
AFTER A BLOWOUT ON MY LEFT FRONT TIRE ON MY 2002 TOYOTA SIENNA XLE, I DISCOVERED THAT THE LUG NUTS DESIGNED FOR THE ALUMINUM WHEELS DO NOT FIT THE STEEL WHEEL OF THE FULL SIZE SPARE, AND TOYOTA DOES NOT PROVIDE THE "ACORN" TYPE LUG NUTS FOR THE SPARE. THE LUG NUTS FOR THE ALUMINUM WHEELS DO NOT SEAT PROPERLY AGAINST THE STEEL WHEEL SPARE. I BELIEVE THAT NOT PROVIDING THE PROPER LUG NUTS FOR THE SPARE IS A SERIOUS OMISSION ON TOYOTA'S PART AND MAKES DRIVING WITH THE SPARE WITH THE IMPROPER LUG NUTS VERY DANGEROUS. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10043611October 26, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM
MY 2002 TOYOTA SIENNA BRAKES SQUEAK. THE SERVICE TECHNICIANS HAVE CHECKED THEM SEVERAL TIMES AND CAN'T FIND THE PROBLEM. TOYOTA KNOWS ABOUT THE PROBLEM AND IS SAID TO BE WORKING ON IT (SOMETHING WITH THE REAR BRAKE DRUMS). THEY CLAIM THAT THE BRAKES ARE SAFE AND WORK PROPERLY. HOW CAN THIS BE WITH SUCH A NOISE GOING ON? I DON'T WISH TO FIND OUT THAT THEY WERE INDEED NOT SAFE AFTER THEY FAIL. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10043347October 22, 2003
SERVICE BRAKES, AIR:DRUM
THE REAR BRAKES HAVE BEEN SQUEAKING WITHIN THE FIRST YEAR WITH LESS THAN 10,000 MILES. THE LOCAL DEALER INSPECTED AND TRIED TO CORRECT THE PROBLEM THREE TIMES WITH NO IMPROVEMENT. ON 03/12/2003, THE DEALER WORKED ON THE SQUEAKING BRAKES THE THIRD TIME AND REPORTED THAT DEALER WILL CALLED TECHNICAL ASSISTANCE LINE AND WILL FOLLOW UP ON THIS ISSUE, CUSTOMER WILL BE ADVISED. HOWEVER, THE SQUEAKING BRAKES ONLY GET WORSE AND NEVER HEAR FROM NEITHER DEALER NOR TOYOTA. I CALLED TOYOTA DIRECTLY AND THEY TOLD ME IT WAS THE FEDERAL GOVERNMENT CHANGE IN THE WAY MANUFACTURES MAKE BRAKES SHOES. I CAN NOT BELIEVE THAT TOYOTA BLAME THIS CONTINUE EXCESSIVELY SQUEAKING BRAKES PROBLEM TO FEDERAL GOVERNMENT. PLEASE FILE YOUR COMPLAINT IF YOU HAVE THE SAME PROBLEM. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10040858September 28, 2003
EQUIPMENT
I HAVE A 2002 TOYOTA SIENNA MINI VANAND MOSTLY DURING COLD DRY MONTHS I GET A SHOCK EVERY TIME I GO TO CLOSE THE DOOR TO GET OUT OF THE VAN. I TOOK THE VAN TO THE LOCAL TOYOTA DEALER AND COMPLAINED ABOUT THE PROBLEM. THE DEALER SAID THAT HE RECEIVED OTHER COMPLAINTS FROM OTHER VAN OWNERS ABOUT PEOPLE GETTING SHOCKED AS THEY WERE GETTING OUT OF THE VAN. HE LOOKED THE VAN OVER AND SAID EVERYTHING WAS OK AND THAT IF I CONTINUED TO GET SHOCKED TO PUT A FABRIC SOFTENER SHEET IN THE VAN TO SEE IF THAT HELPED , WHICH IT DIDN'T. MY CONCERN IS OTHER THAN BEING SHOCKED EVERY TIME I EXIT THE VAN IF THERE IS THAT MUCH STATIC THAT BUILDS UP IN THE VAN WHILE COMMUTING WHAT HAPPENS WHEN I CARRY A GASOLINE CAN IN THE VAN, SHOULD I SUSPECT A FIRE WOULD RESULT? PLEASE HELP ME RESOLVE THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10039629September 27, 2003
TIRES
UNEVEN AND PREMATURE TIRE WEAR. ALIGNMENT PROBLEMS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10037134September 3, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
I OWN A 2002 TOYOTA SIENNA AND THERE IS A PROBLEM WITH THE REAR BRAKE ROTOR DRUM AND PAD. FREQUEST SQUEALING AND PREMATURE PAD WEAR IS EVIDENT SINCE 5,000 MILES. THE DEALER TOLD US TOYOTA RECOGNIZES THE PROBLEM AND WILL INVESTIGATE A SOLUTION. THEY ORIGINALLY STATED THEY EXPECTED A REPLY BY TOYOTA BY JULY/AUGUST 2002. WE STILL DO NOT HAVE ANY INFORMATION THAT LEADS US TO BELIEVE THIS ISSUE WILL BE RESOPLVED ANYTIME SOON. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10033498August 25, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
THE REAR BRAKES HAVE BEEN SQUEAKING.I HAVE HAD THEM CHECKED BY THE DEALER 3 TIMES AND EACH TIME I WAS TOLD THEY WERE FINE.NOW THEY HAVE CONTINUED TO SQUEAK AND NOW NEED TO BE REPLACED.I AM CONCERNED ABOUT THE SAFETY OF THE MANUFACURED BRAKE PADS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10025127June 27, 2003
ENGINE AND ENGINE COOLING:ENGINE
THE OIL LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER ON 5/28/2003 AND IT WAS DETERMINED THAT THERE WAS SLUDGE IN THE ENGINE AND IT HAD TO BE REPLACED. THE VEHICLE WOULD NOT FUNCTION WITH THE CURRENT ENGINE. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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