Toyota Sienna Complaints (2002)

181 consumer complaints on file.

#10138047September 28, 2005
ENGINE AND ENGINE COOLING:ENGINE
I HAVE 2002 TOYOTA SIENNA. THE CAR WAS PERFECT UNTIL AFTER 30K MILES. WE FIRST NOTICED THE CAR OCCASIONALLY HAD DIFFICULTY OF STARTING DURING WARM WEATHER OR WARM ENGINE CONDITION. THEN THE SITUATION GOT WORST, THE NO STARTING GOT MORE OFTEN. WE EVEN GOT STUCK IN THE FREEWAY AND BUSY STREET BECAUSE WE STOPPED THE CAR AND HAD A LOT OF DIFFICULTY TO GET THE CAR STARTED AGAIN. THE SITUATION COULD BE DANGEROUS IN A TRAFFIC BUSY LOCATION. I HAVE TWO FRIEND WHO HAVE SIENNA AND THEY BOTH HAD THE SIMILAR PROBLEMS WITH THEIR SIENNA. THE USUAL SYMPTOM OF THE PROBLEM: THE CAR TAKES MORE CRACKING TO START AND THEN ITS RPM IMMEDIATELY DROPS TO 400-200RPM AND THEN THE ENGINE DIES; SOME TIMES PUSHING ON THE ACCELERATOR WOULD HELP RAISING THE RPM AND GOT THE CAR REALLY STARTED; AT SOME OTHER TIMES, THE ENGINE WOULD NOT START AT ALL UNTIL THE ENGINEER COOLS DOWN AND/OR THE WEATHER COOLS DOWN; TODAY, IT HAPPENED AGAIN IN AN OUTDOOR PARKING LOT. I AM STILL TRYING TO GET IT STARTED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10129546July 21, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
BRAKE SQUEAL ON 2002 TOYOTA SIENNA. DEALER SAID THIS IS NORMAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10128459July 12, 2005
AIR BAGS:FRONTAL
OUR 2002 TOYOTA SIENNA WAS TRAVELLING STRAIGHT THROUGH AN INTERSECTION AT ABOUT 35 MILES PER HOUR WHEN A 2005 FORD MUSTANG TRAVELLING IN THE OPPOSITE DIRECTION MADE A POOR LEFT TURN AND IMPACTED THE DRIVER'S-SIDE REAR QUARTER OF OUR SIENNA. THE SURPRISE AND IMPACT COMBINED TO PUSH OUR SIENNA OUT OF THE ROADWAY WHERE IT HIT A UTILITY POLE HEAD ON. AIRBAGS ON THE SIENNA DID NOT DEPLOY. THE SIENNA HAS BEEN JUDGED A TOTAL LOSS.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10127369July 3, 2005
AIR BAGS:FRONTAL
I WAS INVOLVED IN A 1 CAR HIGH SPEED FRONTAL IMPACT COLLISION WITH A TREE IN MY 2002 TOYOTA SIENNA MINI-VAN. THE AIRBAGS FAILED TO DEPLOY LEAVIN BOTH MYSELF AND MY PASSENGER WITH SIGNIFICANT FACIAL & UPPER BODY INJURIES.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10118339April 24, 2005
TIRES:TREAD/BELT
TOYOTA HAS BEEN PLACING DUNLOP SP40'S ON THEIR SIENNA VAN'S AT LEAST FROM 2000 TO 2003. THEY ARE EXTREMELY UNSAFE AND ARE PRONE TO PREMATURE WEAR (LESS THAN HALF OF THEIR 80,000 KILOMETERS. PLEASE REFER TO 1010TIRES.COM UNDER REVIEWS FOR THAT TIRE (VERY NUMEROUS). MY TIRES WERE WORN OVER 75% AT 33000KMS. EVEN PRIOR TO WEAR THEY ARE EXTREMELY UNRELIABLE ESP. IN THE SNOW AND RAIN---I HAD SPUN OUT ON A STRAIGHT STRETCH OF SNOW COVERED HIGHWAY SEVERAL TIMES ENTERING ONCOMING TRAFFIC THE WINTER PREVIOUS. THE SIENNA HAS A HIGH SAFETY RATING BUT IT IS IN FACT AN UNSAFE/HAZARDOUS VEHICLE BY VIRTUE OF THE TIRES PLACED UPON IT. I BELIEVE TOYOTA IS AWARE OF THE PROBLEM BUT WILL NOT ADMIT ANY RESPONSIBILITY. THROUGH MUCH ARGUMENT, GOODYEAR HAS REPLACED THE TIRES WITH NEW ONES GIVING ME 50% OFF (I SHOULDN'T HAVE TO PAY ANYTHING BECAUSE I HAVE BEEN PLACED IN A POSITION OF PURCHASING NEW TIRES WHEN I SHOULD NOT HAVE TO FOR THE NEXT 3-4 YEARS). TOYOTA REFUSES TO COMPENSATE ME THE OTHER 50% AND WILL NOT ADMIT TO THIS UNSAFE (BUT NO DOUBT PROFITABLE) RELATIONSHIP THAT IT HAS WITH DUNLOP/GOODYEAR. THERE IS NO DOUBT IN MY MIND THAT THESE TIRES ARE SUBSTANDARD IF NOT DEFECTIVE AND I AM UPSET THAT DUNLOP/GOODYEAR AND TOYOTA HAD PLACED MY FAMILY IN DANGER BECAUSE OF THEIR ARRANGEMENT. I HAD BOUGHT THE VAN BECAUSE MY WIFE AND I HAD A NEW BABY AND HAD TRUSTED THE SAFETY RATING BOASTED BY TOYOTA (UNAWARE THAT THE SAFETY WAS COMPROMISED BY THE TIRES THAT THEY CHOOSE TO UTILIZE ON THE VAN). *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10116653April 9, 2005
TIRES
TOYO TIRES DO NOT GRIP THE ROAD WHEN IT IS WET. THEY SLIP AND SPIN OUT EASILY ON WET ROADS. IN SAN FRANCISCO 2/19/05, ON A HILL, STARTING THE AUTO MOVING FROM A COMPLETE STOP, THE TIRES WOULD NOT GRIP THE ROAD AND KEPT SPINNING OUT. THE CAR SLIP BACKWARDS. I HAD TO TURN THE WHEELS TO FINALLY GET THEM TO GRIP ENOUGH TO GET THE CAR MOVING FORWARD. ANYTIME, ANYWHERE ROADS ARE WET THE TIRES SPIN OUT AND DO NOT GRIP WELL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10113380March 30, 2005
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHILE PULLING INTO A PARKING SPACE VEHICLE ACCELERATED. AS A RESULT, VEHICLE JUMPED THE CURB AND CRASHED INTO A STORE WINDOW. NO INJURIES REPORTED. *AK *BF *NM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10112701March 8, 2005
ENGINE AND ENGINE COOLING:COOLING SYSTEM:HOSES/LINES/PIPING/FITTINGS
PURCHASE 2002 SIENNA CE IN JUNE 2002. HAVE LEAK IN TOP RADIATOR HOSE WHERE IT JOINS THE ENGINE. LOOSES COOLANT OVER SEVERAL WEEKS. BROUGHT TO TOYOTA DEALER WHERE PURCHASED AND THEY REFUSED TO REPLACE THE HOSE. INSTALLED A NEW CLAMP. NOW 3 MONTHS LATER THE PROBLEM IS BACK. I BELIEVE THIS IS A BAD PART THAT SHOULD BE REPLACED UNDER THE WARRANTY. THE DEALER IS GIVING ME THE RUN AROUND.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10109839February 4, 2005
FUEL SYSTEM, GASOLINE
I BOUGH A 2002 TOYOTA SIENNA NEW IN 2001. THE WARRANTY RAN OUT TWO MONTHS AGO AND NOW I HAVE A PROBLEM. THE PROBLEM IS THE CAR DOES NOT ACCEPT GAS AT THE GAS STATION. I BROUGHT IT TO THE DEALER (PENN TOYOTA - 516-621-6800 ) FOR ITS ANNUAL INSPECTION. I CALLED TO MAKE THE APPOINTMENT AND MENTIONED THE PROBLEM, ALREADY, BEFORE SEEING THE VEHICLE THEY SAID IT WAS THE CHARCOAL CANISTER THAT IS CLOGGED. THEY REPLACED IT AT A COST OF ALMOST 500 DOLLARS. I PAID, LEFT AND WENT STRAIGHT TO A GAS STATION. THE CAR STILL DOES NOT ACCEPT GAS. I RETURNED THE CAR. NOW IT NEEDS TWO MORE PARTS THAT REQUIRE FOUR HOURS OF LABOR AT 85 DOLLARS AN HOUR AND 200 DOLLARS WORTH OF PARTS. I MENTIONED THAT THE PROBLEM HAS NOT GONE AWAY AND THAT THEY REPLACED THE CARBON CANISTER FOR NO REASON. THEY SAID YES IT NEEDED TO BE CHANGED THAT THEY SEE THIS PROBLEM FOUR TO FIVE TIMES A WEEK. NOW WHAT??????? *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106566January 18, 2005
STEERING:LINKAGES:ARM:IDLER AND ATTACHMENT
PROBLEMS: 1: THE STARTING IDLE WILL NOT KEEP CAR ON IF TEMPERATURE IS BELOW 60 AND I HAD TO PAY $200, JUST TO HAVE TOYOTA CLEAN IT, BUT THEY WOULD NOT REPLACE IT. EVEN AFTER IT BEEN CLEANED THE PROBLEM STILL HAPPENS RANDOMLY. 2: TIRE PRESSURE GAUGE SENSOR HAS ALWAYS BEEN ON EVEN AFTER ITS BEEN RESET TWO DIFFERENT TIMES. 3: RANDOMLY THE FRONT WHEELS WILL VIBRATE THEN STOP AFTER ABOUT 15 MILES. I'VE REPLACED WITH NEW TIRES AND HAD BRAKES DONE TWICE BUT PROBLEMS STILL PERSISTS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101863January 5, 2005
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
REAR SLIDING DOOR LATCHES FAILED INTERMITTENTLY. AS A RESULT, OCCUPANTS WERE UNABLE TO EXIT THE VEHICLE. DEALER STATED THERE WAS A DESIGN FLAW, AND THE MANUFACTURER HAS REPAIRED THE PROBLEM IN THE NEWER MODEL VEHICLES. *AK *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100707November 29, 2004
ENGINE AND ENGINE COOLING:ENGINE
MY 2002 SIENNA HAS 26,000 MILES ON IT AND HAS A LOUD ENGINE KNOCKING WHEN ACCELERATING AT CERTAIN SPEEDS. IT HAS BEEN DOING IT FOR ABOUT THE LAST 6000 MILES. AT 20,000 MILES, SCOTT CLARKES TOYOTA IN CHARLOTTE TOLD ME TO USE A BETTER GRADE GASOLINE, WITH NO RESULTS. AT 24,000 MILES, THEY TOLD ME I HAVE SPARK KNOCK AND NEED TO DRIVE THE CAR AT HIGHER SPEEDS MORE OFTEN. (I DRIVE MOSTLY IN THE CITY). READING THE OTHER COMPLAINTS ABOUT SLUDGE, I THINK THIS IS RELATED, SINCE THEY TOLD ME MY OIL WAS SLUDGEY TOO. I THINK THIS PROBLEM NEEDS TO BE INVESTIGATED AND RECALLED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103244November 22, 2004
SUSPENSION
THE VEHICLE NEEDED NEW TIRES DUE TO FRONT END BEING OUT OF ALIGNMENT. THE CONSUMER REQUESTED INFORMATION ABOUT THE PREMATURE TIRE WEAR PROBLEM ON LATE MODEL TOYOTA SIENNA. *BF *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096363October 25, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM
2002 TOYOTA SIENNA WITH 47,542 MILES BRAKES SQUEAK WHEN STOPPING. TOYOTA SAYS THERE IS A TSB BUT THAT I HAVE EXCEEDED THE MILEAGE UNDER WHICH THEY WILL FIX THE ISSUE. SEEMS THAT IF THE BRAKES HAVE AN ISSUE TOYOTA SHOULD FIX THE PROBLEM REGARDLESS. ANOTHER EXAMPLE OF TOYOTA NOT SUPPORTING FAULTY PRODUCTS, IN MY OPINION. VERY FRUSTRATED WITH SERVICE RECEIVED FROM TOYOTA AFTER DEALING WITH THIS AND OIL SLUDGING ISSUES AND THEIR LACK OF CONCERN FOR CUSTOMERS. I STRONGLY RECOMMEND THAT ANYONE LOOKING FOR A VEHICLE LOOK ELSE WHERE, IN MY OPINION. YOU DO NOT GET WHAT YOU THINK YOU ARE GETTING WHEN YOU PURCHASE A TOYOTA, IN MY OPINION. I THOUGHT TOYOTA MEANT RELIABLE, LONG LASTING ETC. NOT SO IN MY EXPERIENCE OF DEALING WITH THIS VEHICLE. THIS IS MY FIRST AND LAST TOYOTA. BUYERS BEWARE! AND GOODLUCK IF YOU CHOOSE TO IGNORE THIS WARNING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10095797October 14, 2004
ENGINE AND ENGINE COOLING:ENGINE
TOLD BY TOYOTA DEALER THAT MY THREE YR OLD 2002 TOYOTA SIENNA WITH 47,542 MILES NEEDS A NEW ENGINE DUE TO SLUDGE/GELLING OF ENGINE OIL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093703October 6, 2004
TIRES:TREAD/BELT
DRIVING SOUTH ON I-15 NORTH OF LAS VEGAS, TIRE TREAD ON PASSENGER SIDE REAR WHEEL SEPARATED WITHOUT WARNING. IT WAS A HOT DAY (AROUND 110 DEGREES) AND THE HIGHWAY SPEED THERE IS 75 M.P.H. THE TREAD FLEW UP AND SMASHED THE SIDE WINDOW OF THE SIENNA MINIVAN, TORE OFF PART OF THE SIDE FENDER AND DAMAGED THE SLIDING DOOR. THE TIRES HAD BEEN WELL MAINTAINED AND HAD BEEN INPECTED WITHIN THE PREVIOUS MONTH AT THE TOYOTA DEALER. NONETHELESS, FIRESTONE HAS REFUSED TO COMPENSATE US FOR THE MONETARY LOSS AND HAS TRIED TO SHIFT THE BLAME TO US, SAYING THERE WAS PROOF THAT THE TIRE HAD BEEN RUN LOW, ETC. (WE HAD TO DRIVE ON THE TIRE AFTER WE LOST THE TREAD AS WE WERE IN A REMOTE AREA. SINCE THERE WAS STILL AIR IN THE TIRE I DROVE SLOWLY TO WHERE WE COULD GET HELP.) THUS I HAVE ARGUED THAT THE WEAR FOUND BY THEIR "ENGINEERS" WAS DUE TO DRIVING ON A TREADLESS TIRE WHICH WAS LOSING AIR. I HAVE REQUESTED FIRESTONE TO SEND US BACK THE DAMAGED TIRE. THE DAMAGE REPAIR BILL WAS $1780, PLUS THE COST OF THE RENTAL CAR ETC.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083101August 1, 2004
SEATS:MID/REAR ASSEMBLY
WE HAVE A 2002 TOYOTA SIENNA THAT WE BOUGHT NEW FROM GROSSINGER TOYOTA ON 12/24/01. HAS A 3 YEAR, 36,000 MILE BUMPER-TO-BUMPER WARRANTY. WE WENT TO REMOVE THE 2 REAR SEATS TO CREATE MORE ROOM TO CARRY ITEMS. THE REAR DRIVER'S SIDE CAME OUT WITH NO PROBLEM. THE REAR PASENGER SIDE WOULD NOT DISENGAGE. WE BROUGHT IT INTO GROSSINGER TOYOTA TODAY. THREE TECHNICIANS AND A MANAGER LATER, THEY TOLD US WE BROKE IT. WE TOLD THEM THAT WHEN WE COULDN'T REMOVE IT, WE BROUGHT IT IN TO THEM SO WE WOULDN'T CREATE ANY PROBLEMS. IT WAS THEN THAT THE MANAGER SAID THEY WOULD CONTACT TOYOTA TOMORROW TO SEE IF IT WOULD BE REPLACED UNDER WARRANTY. WE COULDN'T UNDERSTAND HOW IT WOULDN'T BE COVERED UNDER WARRANTY, AS THIS IS TOYOTA'S PROBLEM. THIS IS ALSO WHEN HE TOLD US THEY HAVE HAD OTHER COMPLAINTS ABOUT THE EXACT SAME PROBLEM. DEALER IS GROSSINGER TOYOTA,6747 N. LINCOLN AVE. LINCOLNWOOD, IL 60645 847.675.7100. MANAGER IS NAMED STEVE. WE ARE NOW WAITING TO HEAR BACK FROM GROSSINGER TO SEE WHAT WILL HAPPEN. WE ARE EXTREMELY UNHAPPY WITH GROSSINGER ALL TOGETHER, AS WHENEVER WE BRING IN AN ITEM UNDER WARRANTY, THEY SAY THERE IS NOTHING WRONG, YET THEY FIND A LIST OF ITEMS TO BE SERVICED, ALL WHICH REQUIRE A CHARGE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082306July 20, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
THE BUTTON ON THE SLIDING DOORS STICKS WHEN I TRY TO OPEN IT FROM THE INSIDE, AND IT CAUSES THE DOOR TO BE EITHER UNOPENABLE OR UNCLOSEABLE, DEPENDING ON WHAT POSITION IT WAS IN WHEN THE BUTTON GOT STUCK. I HAD IT REPAIRED ONCE , BUT IT STUCK AGAIN. THE DEALER IS CLAIMING THEY CAN'T FIX IT BECAUSE IT DID NOT HAPPEN WHEN THEY HAD THE CAR THERE AT THE DEALERSHIP. THIS IS A VERY SERIOUS SAFETY CONCERN - WE HAD TO CRAWL OUT THE BACK BECAUSE WE COULD NOT OPEN THE DOOR! IT TOOK A LONG TIME TO TRY TO GET THE BUTTON OUT BY GIGGLING THE DOOR AND PRYING THE BUTTON BACK OUT. THIS HAS HAPPENED NUMEROUS TIMES. I HATE TO THINK WHAT WOULD HAPPEN IF THERE WAS A FIRE OR OTHER EMERGENCY! I ALSO HAVE A PROBLEM WITH THE DRIVER SIDE FRONT DOOR LOCK MECHANISM. IT WILL NOT ALWAYS UNLOCK THE OTHER DOORS, AS IT IS SUPPOSED TO. I ALSO HAVE A PROBLEM WITH THE DOORS LOCKING THEMSELVES - IT HAS HAPPENED AT LEAST 4 TIMES THAT THE DOORS AUTOMATICALLY LOCK, BY THEMSELVES, WITH NO ONE TOUCHING THE LOCKS OR KEYLESS ENTRY SYSTEM. I AM VERY CONCERNED MY BABIES WILL BE LOCKED IN AND I WON'T BE ABLE TO OPEN THE DOORS (ESPECIALLY IF THE KEYS HAPPEN TO BE IN THE CAR WHEN IT AUTOMATICALLY LOCKS BY ITSELF). THE DEALER WILL NOT FIX IT BECAUSE THEY CLAIM IT IS NOT HAPPENING TO THEM OR IT IS SUPPOSED TO DO THAT - IT IS NOT. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080914July 13, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
RIGHT SIDE SLIDING DOOR LOCKED AND COULD NOT BE OPENED FROM INSIDE OR OUTSIDE. APPROXIMATELY. 4 WEEKS LATER DRIVER SIDE SLIDING ALSO LOCKED WITH ADULT PASSENGER IN 2ND SEAT AND VEHICLE HAD TO BE DRIVEN TO TOYOTA DEALERSHIP WHERE MECHANIC TOOK APPROXIMATELY. 6 MINUTES TO GET DOOR OPEN.OWNER WAS ADVISED THAT BOTH DOOR LOCKS WILL HAVE TO BE REPLACED UNDER WARRANTY AND THEY SCHEDULED AN APPOINTMENT TO REPLACE THEM. WHEN FIRST DOOR LOCKED DEALERSHIP TOLD OWNER TO MAKE AN APPOINTMENT AND WOULD NOT INSPECT VEHICLE. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10080887July 12, 2004
ENGINE AND ENGINE COOLING:ENGINE
ENGINE OIL SLUDGE FORMING IN CAMSHAFT CARRIER AND UNDER OIL FILLER CAP AFTER ONLY 35K MILES! I BOUGHT THIS SIENNA BRAND NEW FOR $32000 AND PERFORM MAINTENANCE RELIGIOUSLY, CHANGING OIL & FILTER EVERY 4000 - 5000. YET, LAST WEEK ON A ROUTINE OIL CHANGE I NOTICED BLACK GRITTY DEPOSITS CAKED UNDERNEATH THE OIL FILLER CAP! IT WAS ABOUT 2-4 MM THICK; I COULD SCRAPE IT WITH MY FINGERNAILS AND IT FELT LIKE HARDENED SUGAR. I COULD SEE THE BLACK DEPOSITS WELL INTO THE CAM CARRIER. I FOUND OUT THAT MANY OTHER TOYOTA OWNERS ARE EXPERIENCING THIS SLUDGE PROBLEM! THIS IS OBVIOUSLY A DESIGN FLAW IN THE 3.0L V6 ENGINES CAUSING THE OIL TO SLUDGE; TOYOTA SHOULD ISSUE A RECALL ON THESE ENGINES! *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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