Toyota Sienna Complaints (2001)

180 consumer complaints on file.

#10059329March 17, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM
WHILE DRIVING AT ANY SPEED AND APPLYING THE BRAKE THE CONSUMER HEARD A LOUD NOISE COMING FROM THE FRONT WHEELS. THE DEALER DETERMINED THAT THE DRUMS WERE DEFECTIVE AND NEEDED TO BE REPLACED. *NM *MR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10059117February 19, 2004
TIRES:TREAD/BELT
VEHICLE FAILED STATE INSPECTION DUE TO FRONT TIRES BEING UNSAFE. *LA DUE TO EXTREME FRONT TIRE CONDITIONS. THE CONSUMER WAS SHOWN THIN TREAD ON THE FRONT TIRES AND SUGGESTED REPLACEMENT. THE CONSUMER REQUESTED REIMBURSEMENT. )M&S TUBELESS RADIAL FR 68002) *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10058365February 17, 2004
WHEELS:RIM
LOST OF PASSENGER REAR TIRE DUE TO WHEEL FRACTURING IN 3 DIFFERENT AREAS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070880January 15, 2004
ENGINE AND ENGINE COOLING
I BOUGHT THE CAR IN 2001, USED AT 18,000 MILES. I HAVE HAD ALL SCHEDULED MAINTENANCE DONE. ON AUG 8TH I HAD AND OIL CHANGE AND BY SEPT. 17 THERE WAS NO OIL , ANOTHER OIL CHANGE WAS DONE. BY SEPT. 22 THERE WAS NO OIL. I BROUGHT THE CAR TO STEVENSON TOYOTA IN JACKSONVILLE, NC, WHERE THEY TOLD ME I HAD AN OIL GELLING PROBLEM. THEY ARE KEEPING MY CAR FOR 1-2 WEEKS, WITHOUT THE USE OF A LOANER CAR. THEY STATE THAT TOYOTA WILL CLEAN THE PARTS ONE TIME AS A GOOD WILL GESTURE AND POSSIBLY PAY FOR A RENTAL CAR FOR 3 DAYS. THEY ALSO SAID THAT MY WARRANTY AND EXTENDED WARRANTY DOES NOT COVER THIS. MY CAR HAS APPROX 55,000 MILES. I AM TRULY AFRAID TO TAKE THIS CAR BACK FROM THEM AS I AM UNSURE OF IT'S RELIABILITY OR THEIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070059January 15, 2004
UNKNOWN OR OTHER, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, ENGINE AND ENGINE COOLING
I AM SENDING THIS LETTER TO EXPRESS CONCERN RELATIVE TO THE SAFETY AND USABILITY OF OUR 2001 TOYOTA SIENNA MINI VAN. WE HAVE HAD CONTINUED PROBLEMS WITH THE VAN THAT HAS BEEN ADDRESSED WITH THE DEALER (KENNY KENT TOYOTA IN EVANSVILLE, IN) AS WELL AS TOYOTA. THE ENGINE IS OUR BRAND NEW VAN HAD GELLING ISSUES TO DUE MANUFACTURE?S DEFECTS. THE PROBLEMS ARE CONTINUING TO DATE. IN THE MANUFACTURE?S RESPONSE IT STATES THAT TOYOTA OFFERED GOODWILL ASSISTANCE TO US FOR THE ENGINE GELLING. (THIS HAPPENED TO A BRAND NEW VAN). IT ALSO STATES THAT THIS WAS NOT COVERED UNDER WARRANTY. TOYOTA SAID THAT THIS WAS A WARRANTY ISSUE AND IT IS ALSO LISTED AS WARRANTY IN TOYOTA DOCUMENTATION. ACCORDING TO THE OWNER?S WARRANTY INFORMATION BOOK, THE BASIC WARRANTY IS 36 MONTHS OR 36,000 MILES AND THE POWER TRAIN WARRANTY IS 60 MONTHS OR 60,000 MILES. THE DEFECT WITH THE ENGINE BASED UPON THE WARRANTY AS STATED IN TOYOTA?S WARRANTY INFORMATION BOOK STATES THAT ALL REPAIRS AND ADJUSTMENTS NEEDED TO CORRECT DEFECTS IN MATERIALS AND WORKMANSHIP OF ANY PART SUPPLIED BY TOYOTA IS COVERED. IN THE MANUFACTURE?S RESPONSE IT STATES THAT THE VEHICLE IS NOT EXHIBITING ANY WARRANTABLE NONCONFORMITIES THAT SUBSTANTIALLY IMPAIR THE USE, VALUE OR SAFETY OF THE VEHICLE. UNFORTUNATELY THIS STATEMENT IS NOT TRUE. WE HAVE CONTINUED TO HAVE EXTREME ELECTRICAL PROBLEMS WITH THE VAN. THESE PROBLEMS ARE CONTINUING TO DATE FOLLOWING TOYOTA?S ATTEMPTS TO REPAIR THE ENGINE. ON ONE OCCASION MY WIFE AND MY SIX-YEAR OLD DAUGHTER WERE IN THE VAN ALONE WHEN THE VAN REFUSED TO START. IT WAS A 90+-DEGREE DAY. TOYOTA SERVICE CANNOT FIND THE CAUSE AND PROBLEMS CONTINUE. THE ENGINE DOESN?T HAVE THE POWER IT DID PRIOR TO THE REPAIRS, THE VALVES CLATTER VERY LOUDLY AND THE ENGINE MAKES A CHUGGING SOUND WHEN IT IDLES. WE NOW HAVE A NEW VAN THAT FOR LACK OF ANY WORD HAS BEEN BUTCHERED. THE VALUE OF THE VEHICLE HAS BEEN DRASTICALLY DIMINISHED. NOBLE JONES 801 S. PARKWAY HENDERSON, KY 42420 270-826-2801
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10052736January 9, 2004
STRUCTURE:BODY:DOOR, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
HILD SAFETY LOCKS ON REAR SLIDING DOORS ARE BYPASSED AND RENDERED USELESS BY REAR POWER DOOR BUTTONS. WITH THE CHILD SAFETY LOCKS ENGAGED THE SLIDING DOORS CAN NOT BE OPENED MANUALLY FROM THE INSIDE. HOWEVER THE REAR POWER DOOR BUTTONS LOCATED ON THE REAR DOORS, ON THE FRONT CONSOLE, AND ON THE REMOTE ALL FUNCTION NORMALLY. THERE IS A SEPARATE BUTTON ON THE FRONT CONSOLE THAT DEACTIVATES THE POWER DOOR FUNCTION, BUT IT DEACTIVATES IT FROM ALL 3 POINTS (BUTTONS ON THE REAR DOORS, ON THE FRONT CONSOLE, AND ON THE REMOTE) RENDERING THE EXPENSIVE POWER DOOR FEATURE USELESS. TO COMPLY WITH THE CHILD SAFETY LOCK REQUIREMENT, WHEN THE CHILD SAFETY LOCK IS ENGAGED IT SHOULD DISABLE MANUAL OPENING OF THE DOOR BY BACKSEAT OCCUPANTS AND SHOULD DISABLE THE POWER DOOR BUTTONS LOCATED ON THE BACK DOORS WITHIN EASY REACH OF BACKSEAT OCCUPANTS. MANUFACTURER WAS CONTACTED, BUT HAS FAILED TO FOLLOWUP OR OFFER ANY SOLUTION (TOYOTA CASE # 2003 1204 0595). POWER DOORS CLOSE TOO HARD AND POSE SERIOUS INJURY RISK TO CHILDREN. POWER DOORS CLOSE HARD ENOUGH TO EASILY HURT AN ADULT. MY TWO YEAR OLD SON WAS INJURED WHEN HE ACTIVATED THE POWER DOOR BUTTON LOCATED IN THE BACK SEAT AND MANAGED TO CLOSE THE DOOR ON HIS ARM. MULTIPLE DEALERS HAVE INFORMED ME THAT THE POWER DOORS ARE NOT ADJUSTABLE AND THEREFORE CANNOT BE CHANGED. MANUFACTURER WAS CONTACTED, BUT HAS FAILED TO FOLLOWUP OR OFFER ANY SOLUTION (TOYOTA CASE # 2003 1204 0595). TIRE PRESSUE MONITORING SYSTEM MALFUNCTIONS. IT FAILS TO WARN OF LOW PRESSURE IN TIRES (TESTED TO 15 LBS BELOW APPROPRIATE TIRE PRESSURE ON EACH TIRE INDIVIDUALLY AND THEN ON ALL 4 TIRES SIMULTANEOUSLY). HOWEVER, THE WARNING LIGHT DOES COME ON WHEN DESCENDING FROM HIGH ALTITUDES IN SPITE OF ALL TIRES BEING INFLATED PROPERLY. MULTIPLE DEALERS HAVE BEEN UNABLE TO UNDERSTAND AND FIX THE PROBLEM. MANUFACTURER WAS CONTACTED (TOYOTA CASE #2004 0109 0681).*AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10050963December 22, 2003
ELECTRICAL SYSTEM
VEHICLE SKID CONTROL COMPUTER BROKE AND NEEDED TO BE REPLACED ($2000). *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10050780December 19, 2003
ENGINE AND ENGINE COOLING:ENGINE
ENGINE CHECK LIGHT CAME ON WHILE DRIVING. TOOK TO DEALER, HAD TO REPLACE VACUUM SWITCH. 2 DAYS LATER, SAME PROBLEM OCCURRED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10049084December 2, 2003
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
I FLLLED THE FUEL TANK ON 26 NOV 2003, AND DROVE THE VEHICLE 13 MILES. IT REMAINED PARKED IN THE DRIVEWAY, WHICH SLOPES TOWARD THE REAR AT ABOUT 20 DEGREES, UNTIL 28 NOV 2003 AT 12:30 PM. THERE WAS AT THAT TIME RAW GASOLINE DRIPPING IN TEASPOON TO TABLESPOON QUANTITIES FROM A LINE IN FRONT OF THE FUEL TANK TO THE DRIVEWAY, WITH A PUDDLE ABOUT 18 BY 28 INCHES. I DROVE THE VEHICLE ABOUT 1 MILE WITH THE ENGINE RUNNING SMOOTHLY, AFTER WHICH FOR ABOUT 4 MILES THE ENGINE HESITATED AND SURGED AT SPEEDS OVER 35 MPH. THE REMAINDER OF THE 10 MILE TRIP, THE ENGINE RAN SMOOTHLY AGAIN. LATER THAT DAY, THE SERVICE REP CALLED TO TELL ME THEY HAD COMPLETED DIAGNOSTIC TESTING WHICH SHOWED A DEFECTIVE CHARCOAL CANISTER, WHICH NEEDED TO BE REPLACED FOR $552.76, AT 62,612 MILES. THE REPAIR REPORT STATES THAT THE CHARCOAL CANISTER WAS SATURATED WITH RAW FUEL. THIS IS AN OBVIOUS SAFETY HAZARD.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047278November 20, 2003
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
POSSIBLE FOR PEOPLE TO BECOME LOCKED INSIDE THE VEHICLE WITH NO WAY TO OPEN THE DOORS. WHEN DOORS ARE LOCKED WITH THE REMOTE CONTROL (DELIBERATELY OR ACCIDENTALLY), WITH NO KEY IN THE IGNITION, THE ONLY WAY TO UNLOCK THEM IS WITH THE REMOTE OR TURNING THE KEY IN THE IGNITION. THE DOORS CAN BE LOCKED WITH THE REMOTE, AND A PERSON NOT HAVING THE REMOTE WILL BE UNABLE TO GET OUT. THIS HAS HAPPENED TO ME AT LEAST 4 TIMES SINCE PURCHASING THE CAR. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10043206October 20, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
PREVIOUSLY FILED COMPLAINT OD ID #: 10033210 REGARDING ROTORS. I RECENTLY HAD THEM REPLACED UNDER WARRANTY BECAUSE WHEN BRAKING HARD TO AVOID AN ACCIDENT I HEARD METAL TO METAL FROM FRONT BRAKING SYSTEM AND THE CAR WASN'T STOPPING. ALSO HAD SLIGHT SHIMMY IN STEERING UPON REGULAR BRAKING. WAS TOLD THAT ROTORS WERE WITHIN THE SPECIFICATIONS BUT SINCE THEY COULD NOT TURN/SAND THEM AGAIN BECAUSE THEY HAD BEEN DONE ONCE BEFORE AND WOULD BE TOO THIN AND THAT THEY WERE "WARPED" THEY WOULD REPLACE THEM UNDER WARRANTY "THIS ONE TIME ONLY." THE FIRST TIME THEY WERE TURNED AND SANDED - APPROXIMATELY 15,000 MILES. THIS TIME THEY WERE REPLACED - 22,000 MILES. THIS IS NOT NORMAL AND I DO NOT FEEL SAFE DRIVING THIS CAR! *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10040904September 29, 2003
ELECTRICAL SYSTEM
OUR 2001 TOYOTA SIENNA HAS PROBLEM WITH THE ENTIRE ELECTRICAL SYSTEM. THE LIGHTS, INTERIOR AND EXTERIOR, AS WELL AS ALL ELECTRICAL OUTLETS PULSATE. THEY CONTINUOUSLY FLUXUATE FROM DIM TO BRIGHT. THERE ARE EVEN TIMES WHEN I HAVE IT ON CRUISE AND PRESS ON THE BRAKE THAT THE RADIO GOES OFF TEMPORARILY. TOYOTA HAS ATTEMPTED TO FIX IT BUT NOW THEY TELL US THAT THIS IS COMMON WITH THE SIENNAS AND AVOLANS THAT HAVE AUTOMATIC CLIMATE CONTROL. THEY TELL US THAT THIS IS NOT A SAFETY ISSUE THAT I JUST NEED TO DRIVE IT AS IS. WE CERTAINLY DISAGREE. SINCE THIS EFFECTS THE ENTIRE ELECTIRCAL SYSTEM, WE ARE CONCERNED THAT WE MAY HAVE A COMPLETE POWER FAILURE WHILE TRAVELING. WE ALSO, ARE CONCERNED SINCE THIS IS AN ELECTRICAL MALFUNCTION, WE DO NOT WANT TO EVER EXPERIENCE AN ELECTRICAL FIRE. FINALLY, WE ARE CONCERNED ABOUT DRIVING AT NIGHT WITH LIGHTS THAT RAPIDLY FLUXUATE BETWEEN DIM AND NORMAL. I POSTED THE DATE AS MAY BECAUSE THIS IS WHEN WE FIRST REALISTED THIS WAS HAPPENING. WE BOUGHT THE CAR IN MARCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10041903September 29, 2003
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:INJECTORS
FUEL INJECTORS FAIL INTERMITTENTLY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10039448September 24, 2003
STRUCTURE:BODY:DOOR
DEAR SIRS, I WANT TOYOTA TO BUY BACK MY SIENNA VAN. I HAVE HAD MY VAN REPAIRED 4 TIME FOR A INOPERATIVE POWER SLIDING DOOR,ERRATIC OPERATING POWER SLIDING DOOR, UNINTENTIONAL ACTIVATION POWER SLIDING DOOR. THE DOOR IS NOW BROKE AGAIN. AFTER THEY FIX THE DOOR THIS WILL BE THE 5TH REPAIR TO THE DOOR. THE DOOR NOW OPENED ONE TIME WHILE DRIVING THE CAR AT SLOW SPEED. THIS IS NOT SAFE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10040470September 23, 2003
CHILD SEAT
COSCO CHILD SAFETY SEAT HAS RIDGES MADE INTO THE BACK THAT WERE CAUSING BRUISES ON THE CONSUMER'S CHILD'S BACK. THE CHILD HAS COMPLAINED THAT THE SEAT WAS HURTING HIS BACK FOR AWHILE BEFORE THE CONSUMER FINALLY CHECKED THE BRUISES. THE MANUFACTURER HAS BEEN INFORMED OF THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10040283September 22, 2003
ENGINE AND ENGINE COOLING
MECHANIC FOUND SIGNIFICANT SLUDGING OIL. DEALER STATED NEEDED TO FLUSH AND CHANGE NEW OIL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10040315September 22, 2003
STEERING:COLUMN
WHILE DRIVING AT 25 MPH THERE WAS A LOUD NOISE AND THE STEERING WHEEL SEEMED TO DISCONNECT FROM THE COLUMN. CONSUMER WAS ABLE TO SPIN THE STEERING WHEEL, AND WHEELS WOULD NOT MOVE. CONSUMER HAD, FOR ABOUT NINETY SECONDS NO CONTROL OF THE VEHICLE. MANUFACTURER AND THE DEALER HAVE BEEN NOTIFIED OF THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10040090September 16, 2003
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
LEFT PASSENGER SLIDING DOOR WOULD NOT CLOSE. VEHICLE WAS TAKEN TO THE DEALER, WHO DISCONNECTED THE MOTOR TO THE SLIDING DOOR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10033210August 20, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM:SHOES/LININGS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
THIS VAN HAS REAR BRAKES THAT SQUEAL/HUM EVERYTIME YOU USE THEM. I HAVE CONTACTED TOYOTA REGIONAL WHICH CONTACTED TOYOTA NATIONAL WHICH SENT SOMEONE OUT TO LOOK AT THEM. IN THEIR WORDS THEY SAID "BRAKE NOISE IS NORMAL FOR A SIENNA". SOMEHOW ANY CONSTANT BRAKE NOISE SHOULDN'T BE NORMAL. I'M TOLD IT HAPPENS WHEN THE BRAKE SHOES AND THE BACKING PLATES VIBRATE AT A LOW SPEED IT CAUSES THEM TO HUM. ALSO, AT 15,000 MILES (I ONLY PUT 10,000 PER YEAR ON THE CAR) THE ROTORS HAD TO BE TURNED AND SANDED. 1 WEEK LATER THE METAL CRUNCHING SOUND RETURNED. I RETURNED THE VEHICLE AND WAS TOLD EVERYTHING WAS WITHIN THE SPECIFICATIONS. NOW, WHENEVER I HAVE TO BRAKE HARD I STILL WILL HEAR A METAL TO METAL CRUNCHING NOISE. UNFORTUNATELY IT ISN'T A CONSTANT PROBLEM AND CANNOT ALWAYS BE DUPLICATED SO IT STILL HASN'T GOTTEN FIXED. I'VE BASICALLY GIVEN UP ON THE VEHICLE AND WILL TURN IT IN AT THE END OF THE LEASE BECAUSE I DO NOT FEEL SAFE WITH THESE TYPE OF BRAKE PROBLEMS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10032736August 13, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM:SHOES/LININGS, SERVICE BRAKES, HYDRAULIC:POWER ASSIST, SERVICE BRAKES, HYDRAULIC
VIBRATION IN REAR BRAKES CAUSING A HARMONIC NOISE WHEN COMING TO A COMPLETE STOP OR IF ON A DOWNWARD INCLINE WITH BRAKES APPLIED AND JUST BARELY INCHING ALONG. THIS IS NOT THE NORMAL SQUEAL FROM BRAKE PADS. I HAVE BEEN CONCERNED THAT THIS VIBRATION IS CAUSING OTHER PARTS TO BECOME LOOSE. I PURCHASED THE 2001 TOYOTA SIENNA XLE VAN NEW IN SEPT 2000. ALL OF MY SERVICE IS DONE ACCORDING TO TOYOTA'S SCHEDULE AND AT TOYOTA OF GREENSBURG, PA. THE NOISE STARTED APROX. FEB OF 2002 WITH 19,000 MILES ON THE VEHICLE. IT WAS REPORTED TO TOYOTA OF GREENSBURG, PA ON MAY 10TH OF 2002 WITH 22,166 MILES. BETWEEN MAY AND AUGUST OF 2002 THE VAN WAS TAKEN TO THE DEALER 4 TIMES FOR THIS PROBLEM. DURING THAT TIME THEY REPLACED THE LININGS AND DRUMS, CLEANED THE BRAKES OR DID SOMETHING OTHER BUT THE NOISE ALWAYS COMES BACK. ON AUGUST 5TH 2002 TOYOTA OF GREENSBURG TOLD ME THAT TOYOTA WAS AWARE OF THE PROBLEM AND WORKING ON A FIX BECAUSE IT IS HAPPENING ON ALL SIENNA VANS SINCE 1998. BETWEEN THEN AND APRIL OF 2003 I KEEP ASKING ABOUT THE REPAIR AND THE ANSWER WAS IT IS NOT READY. AT THAT POINT I WENT TO TOYOTA'S ARBITRATION PROCESS BUT THEY WOULD NOT DO ANYTHING SINCE THE VAN NOW HAD OVER 36,000 MILES EVEN THOUGH THE PROBLEM STARTED WELL WITHIN THE WARRANTY PERIOD. I FEEL THERE IS A VIBRATION PROBLEM (SOMETIMES YOU CAN ACTUALLY SEE THE ROAD WHEEL VIBRATING ALSO) THAT COULD CAUSE OTHER MORE SERIOUS PROBLEMS BUT DO NOT KNOW WHAT ELSE TO DO. AS FAR AS I KNOW TOYOTA HAS STILL NOT DEVELOPED THE REPAIR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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