Toyota Sienna Complaints (1999)

215 consumer complaints on file.

#754966November 27, 2001
STEERING:HYDRAULIC POWER ASSIST SYSTEM
IN EARLY 2001, THIS VEHICLE HAD BINDING IN STEERING, RETURNING TO CENTER FROM LEFT TURNS. DEALER REPAIRED WITH KIT FROM A SERVICE BULLETIN, AT NO CHARGE, UNDER WARRANTY. AT SOME POINT LATER IN 2001, VEHICLE OCCASIONALLY LOST POWER ASSIST TURNING LEFT. INCIDENTS ARE BECOMING MORE FREQUENT. BOTH PROBLEMS LIMIT STEERING CONTROL, USUALLY AT LOW SPEEDS, REQUIRING FAST DRIVER CORRECTIONS TO AVOID COLLISIONS. ARRANGEMENT IS BEING MADE TO DIAGNOSE AND CORRECT THE LATEST PROBLEM. BOTH FAULTS SEEM CONNECTED AND SHOULD BE STUDIED, AS THEY ARE SAFETY HAZARDS, AND THERE WAS A SERVICE BULLETIN ON THE EARLIER PROBLEM THAT DOES NOT SHOW UP IN THE NHTSA DATA BASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#753554October 23, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
CAR USING OIL SINCE 20000MI. 9/01 DEALER FOUND SLUDGE IN ENGINE AND CLAIMED IT WAS MY FAULT AND WOULD NOT REPAIR UNDER WARRANTY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#897236October 2, 2001
SEAT BELTS
MIDDLE REAR SEAT SEATBELT AND BUCKLE WILL NOT STAY TIGHT, CHILD IS ABLE TO WIGGLE RIGHT OUT OF SEAT. SEAT BELT KEEPS GETTING WIDER AND WIDER THE MORE ONE PULLS ON IT. CONSUMER CONTACTED DEALER, AND THE DEALER STATED THERE WAS NO PART AVAILABLE TO FIX THE PROBLEM. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#897057September 28, 2001
TIRES:TREAD/BELT
SP40 A-S, P205/70R15, DOT UNKNOWN, ORIGINAL EQUIPMENT ON A 1999, TOYOTA, SIENNA WITH 22000 MILES, TIRE HAD A SLOW LEAK, CONSUMER HAD IT REPAIRED, THE SAME DAY AFTER VEHICLE HAD BEEN PARKED FOR 3 HOURS, RIGHT REAR TIRE EXPLODE, BEAD WAS BROKEN AND THERE WAS A 4 INCH CUT.*AK CONSUMER HAS HAD THREE TIRES EXPERIENCED SEPARATION WITHIN THE PAST FEW YEARS, A SERVICE PERSON EXAMINED THE TIRE WITH THE BEAD FAILURE AND STATED THAT THE TIRE HAD BEEN DAMAGED WHILE BEING REPAIRED ON AND THAT THE BEAD WAS NOT DEFECTIVE. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#751661September 4, 2001
TIRES:TREAD/BELT
TREAD SEPARATION. *AK (DOT NUMBER: W2MOF6L TIRESIZE: P20570R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#750326August 13, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
PURCHASED A MANUFACTURER-CERTIFIED SIENNA AND IT SPEWED BLUE SMOKE ON THE FIRST COLD START. ENGINE SLUDGE WAS BLAMED FOR THE PROBLEM AND THE MANUFACTURER COVERED THE ISSUE UNDER WARRANTY SINCE THE VEHICLE WAS CERTIFIED AND RECENTLY PURCHASED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#748677July 18, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
AT 30,874 MILES OUR VAN STARTED BLOWING BLUE SMOKE. WE TOOK IT TO THE DEALER WHO TOLD US THAT THE ENGINE HAD "SLUDGED UP" AND WOULD REQUIRE AT LEAST $3,000 TO FIX. WE WERE ALSO TOLD THAT IT WASN'T COVERED BY WARRANTY (3 YEAR/36,000 MILES). WE ASKED WHY AND WERE TOLD THAT THE SLUDGE COULD ONLY BE CAUSED BY LACK OF MAINTENANCE (OIL CHANGES). WE PRODUCED RECEIPTS SHOWING OIL CHANGES WERE DONE, BUT THE COMPANY STILL WON'T COVER THE WORK UNDER WARRANTY. WE HAVE SPOKE TO THE TOYOTA'S REGIONAL CUSTOMER RELATIONS ADMINISTRATOR AND GONE THROUGH THE TOYOTA PROVIDED ARBITRATION PROCEEDINGS TO NO AVAIL. WE WENT TO THE INTERNET AND SEARCHED UNDER "TOYOTA SIENNA SLUDGE" AND FOUND DOZENS OF OTHER PEOPLE HAVING THE SAME PROBLEM WITH THEIR SIENNAS AND WARRANTY COVERAGE. WE BELIEVE THE IS A DEFECT IN THE SIENNA V6 ENGINE CAUSING THE SLUDGE BUILD UP.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#747994July 6, 2001
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
PUSH BUTTON ON BOTH SIDE SLIDING DOORS STICKS IN, PREVENTING LATCHING OF DOORS. HAVE TO JIMMY OUT THE PUSH BUTTON BEFORE THE DOOR WILL LATCH. LUBRICATION HELPS TEMPORARILY, BUT THE PROBLEM WORSENS DURING HOT DAYS. SERVICE DEPT. AT DEALER SAYS THAT THIS IS DUE TO A PROBLEM WITH THE LATCH ASSEMBLY. REPLACING IT, BUT NO GUARANTEE IT WON'T HAPPEN AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#747442June 26, 2001
SUSPENSION:FRONT
UNSTABLE SUSPENSION, VAN PULLS TO LEFT, RECURRING ELECTRICAL FAILURES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#890975June 22, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
BLUE SMOKE IS COMING FROM TAILPIPE OF VEHICLE. THERE IS SLUDGE BUILD UP IN ENGINE. DEALER CLAIMS THIS WAS CAUSED BY NON CHANGING OF OIL. CONSUMER STATED THAT OIL WAS CHANGED EVERY 3000 MILES. ENGINE NEEDED TO BE REBUILT OR REPLACED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#890734June 20, 2001
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
INTERMITTENTLY BOTH MANUAL SLIDING DOORS ARE UNABLE TO OPEN FROM INSIDE. DEALER WAS NOTIFIED, AND UNWILLING TO ASSIST. STATED THAT VEHICLE WAS OUT OF ITS WARRANTY, AND NOT COVERED UNDER A MANUFACTURES RECALL. *AK MANUFACTURER REPLACED LOCKS, THEY PAID FOR LOCKS AND CONSUMER PAID FOR LABOR. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#890330June 13, 2001
TIRES:TREAD/BELT
LEFT FRONT TIRE IS SHOWING STEEL BELTS ALL AROUND RUBBER. THIS CAUSES STEERING TO SHAKE WHILE DRIVING. TIRE LOOKS LIKE ITS BEEN RECAPPED. HAD NOT TAKEN TO RETAILER. FIRESTONE FR6680 P205/70R15 WITH 32,000 MILES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#746378June 4, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
NO SUMMARY LISTED FOR ABOV EVEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#745641May 21, 2001
TIRES:SIDEWALL
ALL 4 TIRES ON VEHICLE HAVE "BULGES" ON THE EXTERIOR SIDEWALLS, DID NOT CHECK INTERIOR SIDEWALLS. THE LEFT SIDE BULGES ARE THE WORST, THE FRONT BEING THE WORST OF ALL. THE BULGES ARE NEARER TO THE TREAD THAN THE CENTER OF TIRE. THERE ARE APPRX 3 TO 5 BULGES AROUND THE PERIMETER OF THE TIRES. THERE IS NO NOTICIBLE PERFORMANCE ISSUES AT THIS TIME, BUT HAVING ALL TIRES LIKE THIS MAKES ME VERY NERVOUS. I DID HAVE A SIDEWALL FAILURE A FEW MONTHS AFTER I PURCHASED THE VAN, BUT I ATTRIBUTED IT TO A LOW SPEED BUMP INTO A LOW CURB AS I WAS MAKING A RIGHT HAND TURN INTO A GAS STATION. *AK (DOT NUMBER: W2MOF61019 TIRESIZE: P205/70R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#888720May 21, 2001
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
SLIDING DOOR DOES NOT LOCK INTO PLACE, CAUSING DOOR TO SHUT, WHICH COULD BECOME DANGEROUS WHEN PASSENGERS ARE ENTERING OR EXITING VEHICLE. PLEASE GIVE ANY FURTHER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#744264April 19, 2001
STRUCTURE:BODY:DOOR
THE DRIVER SIDE REAR SLIDING DOOR HAS HAD AN INTERMITTENT "STICKING" PROBLEM. THE STICKING PROBLEM GOT TO THE POINT WHERE A 200 POUND MAN COULD BARELY OPEN IT. ON THE FIRST 2 OCCASIONS, WE BROUGHT IT TO THE TOYOTA DEALER WHERE THAT STATED "NO PROBLEM FOUND". THE LAST 2 TIMES, THE TOYOTA DEALER AGREED IT WAS A PROBLEM, BUT BLAMED IN ON SPILLED JUICE OR COLA (WHICH WAS NOT THE CASE). THE DEALER CLEANED THE DOORS THOROUGHLY BOTH TIMES, JUST TO HAVE THE PROBLEM COME UP AGAIN. I REFUSE TO BELIEVE THAT A LITTLE SPILLED JUICE OR COKE COULD CAUSE SUCH A SUCTION THAT A DOOR COULD NOT BE OPENED. THIS IS A SAFETY ISSUE. WHAT IF A CHILD GOT IN THE CAR AND COULD NOT GET OUT BECAUSE THE DOOR WAS STUCK CLOSED. THIS IS NOT THE SAME PROBLEM REPORTED BY OTHERS REGARDING THE BUTTON STAYING PUSHED IN. THIS PROBLEM WHEN YOU TRY TO OPEN THE DOOR, THERE IS SUCH A SUCTION THAT IT CANNOT EASILY BE OPENED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#744267April 19, 2001
STRUCTURE:BODY:DOOR
THE PASSENGER SIDE REAR POWER SLIDING DOOR HAS INTERMITTENT PROBLEMS. 3 DIFFERENT SYMPTONS EXIST FOR THE FAILING DOOR: 1) POWER DOOR IS CLOSED USING ONE OF THE THREE REMOTE BUTTONS; THE POWER DOOR OPEN LIGHT STAYS ON; THE DOOR AJAR LIGHT IS NOT ON; POWER DOOR ALARM BUZZES WHEN PUT IN GEAR. 2) POWER DOOR IS CLOSED USING ONE THE REMOTE BUTTONS; THE POWER DOOR AUTOMATICALLY OPENS AGAIN. 3) THE POWER DOOR IS CLOSED USING THE REMOTE BUTTONS; THE POWER DOOR WILL NOT CLOSE AT ALL. THE POWER MOTOR TRIES TO CLOSE, BUT WON'T. WHEN YOU MANUALLY TRY TO HELP IT ALONG, IT JUST OPENS UP AGAIN. IN ALL 3 SITUATIONS, THE DOOR WILL SUDDENLY WORK FINE FOR A WEEK OR TWO AND THEN BEGIN HAVING PROBLEMS AGAIN. THE FIRST 2 TIMES THE DOOR FAILED, WE BROUGHT IT TO THE DEALER JUST TO BE TOLD "NO PROBLEM BE FOUND". SO, WE WAITED FOR THE POWER DOOR TO FAIL COMPLETELY. WHEN IT DID, WE BROUGHT IT IN FOR THE 3RD TIME (9/00). THE MOTOR AND COMPUTER WERE REPLACED. A MONTH LATER (10/00), THE FIRST AND SECOND SYMPTOM BEGAN APPEARING. THE DEALER SAID IT WAS AN ADJUSTMENT. A MONTH LATER (11/00), THE SAME PROBLEMS OCCURRED; THE DEALER MADE ANOTHER ADJUSTMENT. A MONTH LATER (12/00), THE SAME PROBLEM OCCURRED; THE DEALER MADE ANOTHER ADJUSTMENT. A MONTH LATER (1/01), THE SAME PROBLEMS OCCURRED. THIS TIME THE DEALER SAID IT WAS CAUSED BY LOW VOLTAGE AND GAVE US A NEW BATTERY. IT CONTINUED TO FAIL. THIS TIME, WE WAITED UNTIL IT GOT SO BAD THE POWER DOOR WOULDN'T CLOSE AT ALL. 3 MONTHS LATER (4/01), THE 3RD OF THE SYMPTOMS OCCURS. THE DEALER PUT ANOTHER NEW MOTOR AND COMPUTER IN THE DOOR. ONLY THIS TIME THEY ALSO TOLD US THAT WE COULD NOT MANUALLY OPERATE THE DOOR UNLESS THE POWER DOOR WAS TURNED OFF. IF WE DID, IT WOULD CAUSE DAMAGE TO THE MOTOR AND COMPUTER. THIS IS UNACCEPTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#560818April 17, 2001
TIRES:TREAD/BELT
CONSUMER EXPERIENCED A TIRE BLOW OUT (FIRESTONE O.E.), HOWEVER WAS DENIED REIMBURSEMENT FROM MANUFACTURER BECAUSE THE TIRES HE HAS ARE NOT INCLUDED IN THE VOLUNTARY SAFETY RECALL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#886148April 17, 2001
LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH
REAR TAILGATE DOOR UNABLE TO OPEN FROM OUTSIDE. DEALER / MANUFACTURER NOTIFIED. FEEL FREE TO PROVIDE ANY FURTHER DETAILS ON THIS MATTER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#742667March 19, 2001
TIRES
"LOW TIRE" INDICATOR CAME ON ABOUT 1/4 OF A MILE FROM HOME.TIRE WAS REPLACED WITH "SPARE" AND UPON INSPECTION, FOUND TIRE TO BE DAMAGED ALONG THE SEAMS OR THREADS.ALL TIRES ARE SHOWING "CRACKS"ALONG THE SEAMS AT DIFFERENT PLACES ON THE TIRE.DEALER SAID TIRE'S GUARANTEE IS FOR 1 YEAR BY MANUFACTURER OR 36,00 MILES IN A THREE YEAR PERIOD.I WILL REPLACE TIRE AT MY EXPENSE SINCE IT SEEMS,I DON'T HAVE MUCH OF A CHOICE.PLS KEEP ME INFORMED OF FUTURE COMPLAINTS ON THIS SITUATION. *AK (DOT NUMBER: W2VF TIRESIZE: P215/65R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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