Toyota Sienna Complaints (2004)

2,062 consumer complaints on file.

#10251658December 13, 2008
FUEL SYSTEM, OTHER
THE POWER SLIDING DOOR ON MY 2004 TOYOTA SIENNA VAN HAS BECOME INOPERABLE. I HAVE BEEN STRANDED WITH A DOOR 'STUCK OPEN'. THIS IS CLEARLY A SAFETY ISSUE. TOYOTA ORIGINALLY QUOTED OVER $1400 TO REPAIR WHAT IS CLEARLY A DESIGN FLAW GIVEN THE 100'S OF OTHER COMPLAINTS I'VE SEEN ONLINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251657December 13, 2008
STRUCTURE:BODY:DOOR
OPENED THE AUTOMATIC SLIDING DOOR WHEN PICKING MY SON UP AT SCHOOL, HEARD A CRUNCHING NOISE. THE DOOR WOULD NOT CLOSE AUTOMATICALLY AND HAD A DIFFICULT TIME GETTING IT SHUT MANUALLY. ONCE SHUT I COULD SEE THAT THE STEEL CABLE THE DOOR RAN ON HAD FRAYED/BUSTED. TOOK IT TO THE TOYOTA DEALERSHIP FOR REPAIR AND WAS TOLD THE CABLE AND MOTOR WOULD HAVE TO BE REPLACE SINCE THEY WERE ONE UNIT AT A COST OF $1300. FORTUNATELY FOR US, WE PURCHASED AN EXTENDED WARRANTY AT THE TIME OF PURCHASE AND THE PARTS AND LABOR WERE COVERED. WE HAD TO PAY A $50 DEDUCTIBLE AS PARTY OF THE WARRANTY AGREEMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251613December 12, 2008
STRUCTURE
I OWN A 2004 TOYOTA SIENNA XLE AND MY CONCERN LIES IN THE SLIDING DOORS FREEZING UP WHEN THERE WAS ANY SNOW OR RAIN FOLLOWED BY FREEZING TEMP'S. ONCE FROZEN, THE DOORS CAN NOT BE OPENED WITHOUT BRINGING THE VEHICLE INTO A WARM GARAGE. THE DEALER ACKNOWLEDGED OTHER COMPLAINTS LIKE THIS BUT SAID IT WAS NOT COVERED BY ANY WARRANTY OR RECALL. I PAID FOR NEW SEALS SO AS TO AVOID THE POTENTIAL OF HAVING MY CHILDREN TRAPPED IN THE BACK OF MY VAN. I WAS ALSO TOLD THE NEW SEALS HAVE ANEW DESIGN AND WILL PREVENT THIS FROM OCCURRING AGAIN. WE SHOULD KNOW VERY SHORTLY AS IT IS WINTER. THIS BEGAN LAST WINTER BUT WE WERE FORTUNATE ENOUGH TO ALWAYS PARK IN A WARM GARAGE AT NIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251219December 9, 2008
STEERING
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE DRIVING 15 MPH AND TURNING THE VEHICLE, THE STEERING COLUMN BEGAN TO FAIL. THE STEERING BECAME STIFF AND THEN LOOSENED TOO MUCH. AS A RESULT, A CRASH COULD HAVE OCCURRED. THE DEALER STATED THAT THEY WERE UNAWARE OF ANY FAILURES WITH THE STEERING COLUMN. THE CONTACT INSPECTED THE VEHICLE HIMSELF AND DETERMINED THAT THE LOWER UNIVERSAL JOINT ON THE INTERMEDIATE SHAFT WAS FAILING AND COVERED WITH RUST. THE VEHICLE HAS NOT BEEN TAKEN TO A DEALER FOR INSPECTION AND REPAIRS. THE MANUFACTURER STATED THAT THE VEHICLE NEEDED TO BE TAKEN TO THE DEALER FOR INSPECTION. THE FAILURE MILEAGE WAS 100,000 AND CURRENT MILEAGE WAS 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251111December 8, 2008
STRUCTURE:BODY:DOOR
POWER DOOR ON MY 2004 SIENNA HAS FAILED. $600 REPAIR BILL AND IT STILL IS NOT RIGHT. THIS WAS AN EXPENSIVE VEHICLE, IT SHOULD NOT FALLING APART THIS SOON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10251001December 7, 2008
STEERING
JUST OVER A YEAR AGO I STARTED HEARING A SPORADIC SOUND WHEN MAKING A LEFT HAND TURN. WHEN I BROUGHT IT TO THE ATTENTION OF THE DEALER' SERVICE DEPARTMENT DURING REGULAR MAINTENANCE, THEY SAID THEY FOUND NO PROBLEM AND UNFORTUNATELY DID NOT INDICATE THE COMPLAINT ON THE SERVICE RECORD. I DON'T BELIEVE THEY TOOK MY DESCRIPTION SERIOUSLY AT THE TIME. THE SOUND DISAPPEARED FOR A WHILE BUT REAPPEARED CONSISTENTLY WHEN COLD WEATHER ARRIVED THIS FALL. THREE WEEKS AGO THE STEERING STARTED TO BECOME VERY HARD. IT TOOK A WEEK TO SCHEDULE AN APPOINTMENT, 4 DAYS TO RECEIVE A PART AND 5 MORE DAYS TO "FIT" THE REPAIR IN WITH AN ESTIMATED COST OF $500. THEY WANTED US TO WAIT AN ADDITIONAL FOUR DAYS AND AT FIRST IMPLIED THERE WOULD BE NO OPTION FOR A LOANER CAR. OUR CAR HAS 47000 MILES ON IT AND UNFORTUNATELY WE DO NOT HAVE EXTENDED WARRANTY. WHEN I PRESENTED THE ORIGINAL NOISE, IT WOULD HAVE BEEN UNDER WARRANTY. I REFUSE TO DRIVE THE CAR AS I NEARLY HAD AN ACCIDENT WHEN I TRIED TO TURN THE WHEEL AND HAD DIFFICULTY. WE ARE STILL MAKING PAYMENTS AND COMBINED WITH NEARLY ANNUAL RUN FLAT TIRE REPLACEMENT ISSUES, THIS SEEMS A UNREASONABLE REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10250849December 5, 2008
STEERING
THE STEERING HAS BECOME STIFF ON MY 2004 SIENNA CAUSING UNEXPECTED RESPONSE WHEN STEERING. MY MECHANIC TELLS ME IT IS THE STEERING INTERMEDIATE SHAFT AND THAT THERE IS A BULLETIN ( ST001-07) ON THIS. THE TOYOTA DEALERSHIP STATES THAT THIS IS NOT A SAFETY CONCERN. THE VEHICLE IS AT 88,000 KM AND EXCEEDS THE 36 MONTH 36,000 MILE LIMITS. WHEN I PURCHASED THIS USED VEHICLE (IN JANUARY 08) FROM THE DEALERSHIP IT CAME WITH THEIR TOTAL SATISFACTION WARRANTY WHICH DOES NOT SEEM TO CLEARLY STATE ANYTHING THAT IS COVERED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10250866December 5, 2008
STRUCTURE:BODY
CABLE SNAPPED ON SLIDING DOOR OF 2004 SIENNA, CAUSING DOOR TO REMAIN OPEN UNTIL I COULD FORCIBLY CLOSE IT. THIS WAS A POTENTIALLY DANGEROUS SITUATION IN THAT 1) CABLE SNAPPING COULD HAVE HURT SOMEONE, AND MORE IMPORTANTLY 2) CAR HAD TO BE DRIVEN WITH DOOR OPEN UNTIL GOT HOME AND COULD FORCIBLY CLOSE IT. TOYOTA PUT OUT A TSB FOR THIS PROBLEM IN APRIL 2004 BUT ONLY COVERED THE PROBLEM FOR 3 YR/36K MILE. ADDITIONALLY THEY IMPLEMENTED PRODUCTION LINE FIXES TO PREVENT THIS PROBLEM IN THE FUTURE. BUT THOSE OF US UNFORTUNATE ENOUGH TO ENCOUNTER PROBLEM AFTER 36K MILES HAVE TO PAY $1800 PARTS AND LABOR TO FIX JUST ONE DOOR. I BELIEVE THAT THIS IS A PREVALENT PROBLEM IN THE 2004 SIENNA AND TOYOTA SHOULD ISSUE A RECALL FOR THEIR CUSTOMERS DUE TO THE POTENTIAL DANGER INVOLVED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10250768December 4, 2008
LATCHES/LOCKS/LINKAGES
10/1/2008 CABLE ON THE POWER SLIDING DOOR OF OUR 2004 TOYOTA SIENNA BROKE. CAR HAS 50K MILES. DOOR WOULD NOT CLOSE PROPERLY. HAD TO TAKE TO DEAL, REPAIR WAS $1,635.00 12/4/2008 BOTH SLIDING DOORS COULD NOT BE OPENED THEY WERE FROZEN CLOSED, COULD NOT OPEN MANUALLY OR AUTOMATICALLY. BY MID-DAY DOORS WERE ABLE TO BE OPENED BUT PASSENGER CABLE SNAPPED. CANNOT OPEN THE DOOR ALL THE WAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10250786December 4, 2008
STRUCTURE:BODY
SLIDING DOOR ON OUR VAN WOULD NOT CLOSE PROPERLY. TOOK IT TO THE DEALERSHIP, THEY TOLD US THE DOOR HAD TO BE FIXED, AND THE METAL AND BOLTS WERE GETTING READY TO COME THROUGH THE DOOR PARTS. IT IS CURRENTLY BEING FIXED, BUT SINCE THE VAN IS A 2004 TOYOTA SIENNA, IT IS OUT OF WARRANTY, AND WE WILL HAVE TO PAY THE $ 1,800.00 REPAIR BILL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10250659December 3, 2008
STRUCTURE
I HAVE 2004 TOYOTA SIENNA WITH AUTOMATIC SLIDING DOORS. THIS MORNING THE PASSENGER SIDE SLIDING DOOR BEGAN TO MAKE A GRINDING NOISE, AND WOULD MAKE THE SAME SOUND WHEN I CLOSE IT. - I LOOKED THE DOOR AND IT SEEMS TO HAVE PARTS OF THE CABLE COMING OFF- THE DOOR AT TIMES WILL OPEN HALF WAY AND THEN CLOSE. - TOOK THE CAR TO THE DEALER AND TOLD ME THAT THIS IS A KNOW ISSUE AND PROBLEM WITH THE DOORS. BUT TOYOTA HAS NOT DONE A RECALL ON THIS - ONLY HAS POSTED A TSB (TECHNICAL SERVICE BULLETIN). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10250478December 2, 2008
STRUCTURE:BODY:DOOR
I OWN A 2004 TOYOTA SIENNA, WITH ABOUT 50,000 MILES ON IT. THE POWER DOOR ON THIS VEHICLE DOES NOT STOP UNLESS IT HAS FORCE ON IT IF IS ACCIDENTALLY CLOSED WHILE SOMEONE IS ONE THE WAY, DOESN'T BOUNCE BACK LIKE A GARAGE DOOR DOES. MY POWER DOOR CABLE SNAP YESTERDAY AS I WAS TRYING TO OPEN IT AND CAME BACK ON ME. IT STOPPED AND THEN FINALLY CLOSED, AND WOULD NOT OPEN MORE THAN AN INCH. TOOK IT TO THE DEALER AND WAS TOLD THAT THE CABLE BROKE AND WOULD HAVE TO BE REPLACED ALONG WITH THE MOTOR TO THE TUNE OF 1100 JUST FOR THE PART AND THEN LABOR CHARGES. I PURCHASED THE EXTENDED WARRANTY WHICH IS GOOD UNTIL NOV 2010 AND 75000 MILES. HOWEVER THEY SAY THIS IS NOT COVERED. TOYOTA HAS A PROBLEM WITH HINGES ON THERE DOORS FOR THIS MODEL YEAR. SOMETHING NEED TO BE DONE BEFORE THERE IS INJURY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10250044November 28, 2008
STRUCTURE:BODY, LATCHES/LOCKS/LINKAGES
THE DRIVER'S SIDE REAR POWER DOOR CABLE SNAPPED (RUSTED AND FRAYED). THIS IS CLEARLY A POTENTIAL SAFETY ISSUE, AS I HAD TO CUT THE CABLE WITH WIRE CUTTERS IN ORDER TO BE ABLE TO CLOSE THE DOOR. I CONTACTED BOTH THE DEALER AND TOYOTA CUSTOMER SERVICE, WHO SAY IT IS NOT COVERED UNDER WARRANTY, AND WILL COST $2000 TO FIX. THERE HAVE BEEN MANY OTHER REPORTS OF THE SAME PROBLEM, AND IT SEEMS THIS SHOULD BE CONSIDERED A RECALL ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10250006November 27, 2008
LATCHES/LOCKS/LINKAGES
2004 TOYOTA SIENNA LE PASSENGER VAN. PASSENGER POWER SIDE SLIDING DOOR DID NOT STAY OPEN AND AUTOMATICALLY CLOSED AND NEARLY CRUSHED MY WIFE WHILE ASSISTING CHILDREN TO DISEMBARK. IF IT WASN'T FOR THE SAFETY SENSOR THAT REVERSED THE DOOR MOTION WHEN IT FELT RESISTANCE MY WIFE WOULD HAVE BEEN CRUSHED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10249788November 25, 2008
SEAT BELTS
I WAS DRIVING WITH TWO OF MY BOYS IN BOOSTERS IN THE 3RD ROW SEAT. THE BOY ON THE PASSENGER SIDE PULLED THE MIDDLE SEAT BELT DOWN FROM THE CEILING AND WRAPPED AROUND HIS NECK TWICE AND THEN PUT THE BUCKLE IN THE LAP CLASP. I WAS DRIVING AND HAD THE RADIO ON. LUCKILY MY 14 YEAR OLD DAUGHTER NOTICED HIM STRUGGLING AND BEGAN SCREAMING, "HE'S CHOKING, HE'S CHOKING"; SHE IMMEDIATELY JUMPED OVER THE SEAT AND TRIED TO FREE HIM WHILE I STOPPED THE CAR IN TRAFFIC. SHE FRANTICALLY TRIED TO UNDO THE BELT; HE WAS UNABLE TO MAKE ANY NOISE. ANYONE THAT HAS A SIENNA KNOWS THAT THE MIDDLE SEAT BELT ON THE THIRD SEAT CLIPS INTO A LAP BELT THAT YOU NEED A PEN OR KEY TO RELEASE. AS MY SON STRUGGLED, AND WIGGLED TO FREE HIMSELF THE BELT BECAME TIGHTER, LOCKED IN AND WAS BASICALLY HANGING HIM IN HIS BOOSTER SEAT. I STOPPED IN TRAFFIC, GOT IN BACK AND WAS ABLE TO LIFT THE BOOSTER UP IN THE AIR SO THAT IT WASN'T CHOKING HIM BUT COULDN'T RELEASE THE BELT. MY 15 YEAR OLD WAS IN THE FRONT SEAT AND I ASKED HER TO TAKE THE KEYS OUT OF THE IGNITION, WHICH I USED TO RELEASE THE BUCKLE. MY SON IS FINE. LUCKILY MY DAUGHTER SAW WHAT WAS HAPPENING. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10249726November 24, 2008
STRUCTURE:FRAME AND MEMBERS, LATCHES/LOCKS/LINKAGES
REAR SLIDING DOOR CABLE BROKE. VERY EXPENSIVE TO REPAIR ($1600) NO HELP FROM DEALERSHIP. TOLD ME TO CALL MANUFACTURER. CAR HAD 50,000 MILES. SEEMS LIKE THIS SHOULD NOT FAIL AT ALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10249730November 24, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
I ALWAYS TOOK MY 2004 TOYOTA SIENNA IN FOR MAINTENANCE. THE MAINTENANCE WAS PERFORMED BY MIDAS OR TOYOTA. I TOOK THE VEHICLE IN FOR BRAKES AUGUST 2008 AND WAS TOLD A TIMING BELT WAS NEEDED ALONG WITH DRIVING BELT. I WAS NEVER VERBALLY TOLD OF A PROBLEM WITH THE TRANSMISSION. I TOOK THE VEHICLE BACK IN FOR SERVICE TO REPLACE THE TIMING BELT, DRIVING BELT, AND THERMOSTAT; STILL NO MENTION OF A PROBLEM WITH THE TRANSMISSION. A COUPLE OF DAYS LATER THE CHECK ENGINE LIGHT CAME ON. WHEN I TOOK THE VEHICLE BACK TO THE DEALER THEY TOLD ME THE TRANSMISSION WAS BAD AND SHOW ME THE DIRT FROM THE TRANSMISSION. NEVER PRIOR TO THE LAST VISIT DID THEY VERBALLY MENTION ANYTHING ABOUT A TRANSMISSION PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10249581November 23, 2008
STRUCTURE:BODY
I OWNED A 2004 TOYOTA SIENNA LE WITH PASSENGER SIDE POWER SLIDING DOOR. THE CABLE OF THE DOOR WAS SNAPPED ON 11/16/08 AND HANGED LOOSE TO THE OUTSIDE OF THE VAN. THE DOOR CAN NEITHER BE OPENED AND CLOSED AT THE TIME. I HAD TO FORCE CLOSED THE DOOR SO THAT THE VAN COULD BE ON THE ROAD AGAIN. WE HAVE STOPPED USING THIS DOOR SINCE THE INCIDENT HAPPENED. IN SHORT, THE DOOR IS INOPERATIVE. AFTER CALLED AND FILED A CASE WITH TOYOTA CUSTOMER ASSISTANCE CENTER, THEY CLAIMED NOTHING THEY COULD HELP ME IN RESOLVING THE ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10249287November 19, 2008
SUSPENSION:FRONT, STEERING
I HAD TAKEN MY SIENNA TO THE DEALER TO FIX THE LAST RECALL FOR THE LIFTGATE. THEY MUST HAVE DONE AN INSPECTION AND TOLD ME I NEEDED TO REPLACE THE WARN CONTROL ARMS AT A COST OF $1,755.00 AND THE HIGH PRESSURE POWER STEERING HOSE AT A COST OF $699.00. I WAS THERE IN APRIL TO HAVE WORK DONE AND NONE OF THIS WAS MENTIONED. I HAVE 54,473 MILES AND ASKED AT WHAT MILEAGE DO THE CONTROL ARMS USUALLY BREAK DOWN AND I WAS TOLD SIMPLY AT ANY TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10249092November 18, 2008
STRUCTURE:BODY
THE DRIVERS SIDE AUTOMATIC SLIDING DOOR OF MINIVAN IS STUCK OPEN. WHILE THE DOOR WAS OPENING I HEARD A STRANGE CRUNCHING NOISE, WHEN I PUSHED THE AUTOMATIC CLOSE BUTTON THE DOOR WOULD NOT CLOSE. I DISABLED THE POWER DOOR AND THE DOOR WOULD NOT CLOSE MANUALLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Toyota Sienna