Toyota Sienna Complaints (2004)

2,062 consumer complaints on file.

#10277167July 17, 2009
EXTERIOR LIGHTING:HEADLIGHTS
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE HEADLIGHT COLLECTS CONDENSATION. THE FAILURE HAS BEEN OCCURRING FOR ONE YEAR. HE DISCOVERED THAT MANY OTHER CONSUMERS WERE EXPERIENCING THE SAME ISSUE AND DECIDED TO FILE A REPORT. THE DEALER WAS NOTIFIED AND DISREGARDED THE ISSUE. THE FAILURE MILEAGE WAS 75,000 AND CURRENT MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10277214July 17, 2009
STRUCTURE, LATCHES/LOCKS/LINKAGES
DEFECT WITH TOYOTA SIENNA POWER DOOR. THE DOOR MOTOR / TRAIN MECHANISM IS PRONE TO BREAKING LEAVING THE DOOR STUCK IN AN OPEN POSITION. THITS MAKES THE CAR UNUSABLE AND/OR VERY UNSAFE. CLEARLY A MINIVAN IS MEANT TO TRANSPORT CHILDREN. THIS HAS HAPPENED TO MY 2004 SIENNA TWICE IN THE LAST 12 MONTHS. THIS CLAIM IS FOR THE MOST RECENT INCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276744July 14, 2009
LATCHES/LOCKS/LINKAGES
2004 SIENNA TOYOTA VAN SIDE AUTOMATIC DOOR BROKE, WOULD NOT OPEN, NOW THE LOCK HAS BROKE ON THE DOOR AND THE DOOR WILL NOT STAY SHUT, HIGH SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276392July 11, 2009
ELECTRONIC STABILITY CONTROL (ESC)
I HAVE A 04 SIENNA W/ 49,000 MILES. THE CHECK ENGINE LIGHT, VSC AND TRAC CONTROL LIGHT CAME ON SEVERAL TIMES SINCE I PURCHASED MY CAR BACK IN 04. THEY WOULD JUST TURNED OFF AFTER THE CAR WAS SHUT OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276300July 10, 2009
SUSPENSION:FRONT
2004 TOYOTA SIENNA XLE MINIVAN WAS AT A BODY SHOP FOR ANOTHER PROBLEM. THE TECHNICIAN DROVE THE VAN AROUND AND NOTED SOME STRANGE FEEL IN THE STEERING AND EXAMINED THE FRONT SUSPENSION. THE RUBBER BUSHINGS IN BOTH CONTROL ARMS WERE CRACKED AND FALLING APART LEADING TO SLOP IN THE STEERING AND MOVEMENT OF THE FRONT END. THE SHOP ADVISED THAT THIS COULD LEAD TO LOSS OF CONTROL AND WAS A DANGER TO DRIVING. REPAIRS HAD TO BE MADE THAT INCLUDED REPLACEMENT OF BOTH CONTROL ARMS SINCE THEY COME AS AN ASSEMBLY. THERE ARE OTHER REPORTS OF SIMILAR RUBBER BUSHING FAILURES FROM OTHER 2004 TOYOTA SIENNA OWNERS. THIS IS A CRITICAL SAFETY AND QUALITY PROBLEM A THE VEHICLE SHOULD BE SUBJECT TO A MANUFACTURER RECALL FOR REPAIR. OTHER SYMPTOMS ARE THAT THE FRONT TIRES (80K MILEAGE WARRANTY) ARE WORN OUT AFTER JUST 25K. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276308July 10, 2009
EQUIPMENT
A/C FAILURE, THE WHOLE SYSTEM IS SUB-STANDARD, VALVES, LINES, COMPRESSOR. HAVE BEEN IN THE SHOP FOR 2 YEARS. NOTICED A LOT OF COMPLAINTS ON-LINE FOR THIS MODEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276323July 10, 2009
LATCHES/LOCKS/LINKAGES
2004 TOYOTA SIENNA AUTOMATIC SLIDING DOOR HAS BROKEN. A CHILD CANNOT OPEN THIS DOOR, WHICH RAISES SERIOUS SAFETY CONCERNS. THIS IS A COMMON PROBLEM WITH THE SIENNA, AS ATTESTED TO BY MEMBERS OF THIS FORUM: HTTP://TOWNHALL-TALK.EDMUNDS.COM/DIRECT/VIEW/.F0EB3FD GIVEN THE SERIOUS AND ENDEMIC NATURE OF THIS FAILURE, I ENCOURAGE YOU TO FORCE A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276195July 9, 2009
LATCHES/LOCKS/LINKAGES
2004 TOYOTA SIENNA LE, POWER SLIDING DOOR IS NOT WORKING, TSB-0085-09 TSB NUMBER:TSB-0085-09NHTSA NUMBER:10029190TSB DATE:MARCH 13, 2009DATE ADDED TO FILE:JUNE 24, 2009 FAILING COMPONENT: STRUCTURE:BODY:DOOR SUMMARY: TOYOTA: VEHICLES MAY EXPERIENCE A CONDITION WHERE THE POWER FUNCTION OF THE SLIDING DOOR IS INOPERATIVE. HTTP://WWW.ABOUTAUTOMOBILE.COM/TSB/2004/TOYOTA/SIENNA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276209July 9, 2009
STRUCTURE:BODY
THE POWER SLIDING DRIVER-SIDE DOOR OF OUR 2004 TOYOTA SIENNA JAMMED OPEN RECENTLY. TURNING IT TO MANUAL MODE, WE WERE FINALLY ABLE TO CLOSE THE DOOR. THEN IT WOULD ONLY OPEN ABOUT 10 INCHES WIDE WITH GREAT FORCE APPLIED TO IT. THERE IS NO CHANCE WHATSOEVER MY 10 YEAR OLD DAUGHTER COULD OPEN OR CLOSE THAT DOOR EVEN IN MANUAL MODE BECAUSE SHE IS SIMPLY NOT STRONG ENOUGH. IN ADDITION, THE PASSENGER-SIDE POWER DOOR WOULD MAKE A GRINDING NOISE AS IT WOULD OPEN AND CLOSE. I TOOK THE VAN TO THE LOCAL TOYOTA DEALERSHIP WHO INFORMED ME IT WOULD BE $1,700 TO REPAIR EACH DOOR BECAUSE IT IS OUT OF WARRANTY! IRONICALLY, I MENTIONED A POPPING NOISE WHENEVER THE DRIVER'S DOOR IS OPEN OR CLOSED. TURNS OUT TOYOTA HAS DECIDED TO FIX THAT DEFECT FOR FREE WHICH IS NOT NEARLY THE SAFETY ISSUE OF POWER SLIDING DOORS NOT FUNCTIONING WHERE SMALL CHILDREN NEED TO OPEN AND CLOSE THEM. AFTER BROWSING THIS ISSUE ON THE WEB, IT IS CLEAR TOYOTA KNOWS ABOUT THIS DEFECT BUT HAS CHOSEN TO IGNORE IT. I CAN ONLY SUSPECT BECAUSE OF THE LARGE AMOUNT OF REVENUE THEIR DEALERS OBTAIN WITH EACH DOOR REPAIR. FOR SAFETY REASONS, I FELT COMPELLED TO HAVE BOTH POWER SLIDING DOORS FIXED. THE DEALER'S FINAL BILL FOR THIS REPAIR OF BOTH DOORS WAS $3,800 DOLLARS... BUT THEY FIXED THE POPPING DRIVER'S DOOR FOR FREE AS PART OF SOME CUSTOMER SUPPORT PROGRAM. THERE ARE HUNDREDS OF 2004 SIENNA SLIDING DOOR COMPLAINTS POSTED ALL OVER THE WEB. SO FAR, TOYOTA HAS NOT TAKEN ANY INTEREST IN OR RESPONSIBILITY FOR THIS DEFECT. THIS IS MY FIRST TOYOTA PURCHASE EVER AND WAS BASED ON SUPPOSED TOYOTA QUALITY. NOW I SEE THAT IS A JOKE AND THIS WILL BE MY LAST TOYOTA. I'VE BEEN TOLD I SHOULD HAVE BOUGHT A HONDA AND NOW I SEE WHY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276296July 9, 2009
STRUCTURE
2004 TOYOTA SIENNA'S DRIVER SIDE AUTOMATIC SLIDING DOOR FELL OFF OF THE VEHICLE AS THE CABLE CAME OFF OF ITS TRACK AND WOUND TIGHTLY AROUND THE MOTOR [LOCATED INSIDE THE DOOR]. THE VERY TIGHTLY WOUND CABLE AROUND THE MOTOR PULLED THE DOOR OFF THE TRACK CAUSING A QUOTED $1,800 IN REPAIRS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276043July 8, 2009
VISIBILITY:SUN/MOON ROOF ASSEMBLY
WHILE DRIVING ON THE FREEWAY THE GLASS SUNROOF/MOONROOF OF MY 2004 TOYOTA SIENNA XLE SHATTERED. FROM THE PATTERN OF THE GLASS BREAKAGE IT LOOKS LIKE THE GLASS BROKE DUE TO INTERIOR CABIN PRESSURE. THIS IS ACTUALLY THE SECOND TIME THIS HAS OCCURRED WITH THIS VEHICLE. WE HAD BEEN ON THE ROAD FOR ABOUT 4 HOURS, WE DID NOT HIT A POTHOLE AND WE HAD NOT GONE UNDER AN OVERPASS. WE HEARD A LOUD BOOM AND THEN THE SOUND OF BROKEN GLASS ON THE ROOF AND DROPPING ONTO THE SUNSHADE. LUCKILY THE SUNSHADE WAS CLOSED OR MY WIFE AND KIDS WOULD HAVE BEEN SHOWERED WITH BROKEN GLASS. I CALLED MY INSURANCE COMPANY AND THE GLASS WAS REPLACED BY THE DEALER ONLY PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276077July 8, 2009
LATCHES/LOCKS/LINKAGES
2004 TOYOTA SIENNA SIDE DOOR CABLE BROKE NOT ALLOWING THE DOOR TO CLOSE PROPERLY CAUSING A HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276121July 8, 2009
LATCHES/LOCKS/LINKAGES
THERE WERE NO EVENTS LEADING UP TO THE FAILURE AS IT WORKED FINE ONE MINUTE AND THE NEXT MINUTE IT STOPPED. I BROUGHT IT TO BOCH TOYOTA IN NORWOOD MASS WHERE WE BOUGHT THE VAN AND HAVE BROUGHT IT IN FOR REGULAR MAINTENANCE AND WE WERE TOLD THAT THE AUTOMATIC DOOR CABLE FRAYED WHICH CAUSED THE DOOR LATCH TO SEIZE. MY DRIVER SIDE SLIDING DOOR IS INOPERABLE. IN ORDER TO ASSURE THE SAFETY OF MY CHILDREN, WE MAY HAVE NO CHOICE OTHER THAN TO CUT THE CABLE AS WE CANNOT AFFORD THE $2000.00 TO FIX IT TODAY. ONCE PUT INTO MANUAL MODE, THE DOOR WOULD REQUIRE A STRONG ADULT TO OPEN THEM, AND CERTAINLY CANNOT BE OPERATED BY OUR YOUNG CHILDREN. ALSO ALTHOUGH THE DOOR WILL NOT OPEN OR CLOSE IT IS NOT CLOSED SECURELY AND THE WARNING LIGHT REMAINS ON ALERTING US THE DOOR IS STILL OPEN. THESE ARE MOST DEFINITELY DESIGN FLAWS BY THE TOYOTA ENGINEERS. THIS POSES VALID SAFETY CONCERNS TO ANYONE OWNING THE TOYOTA SIENNA 04 AND NEEDS TO BE A RECALL FOR THIS REASON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276004July 7, 2009
LATCHES/LOCKS/LINKAGES
AUTOMATIC DOOR WILL NOT CLOSE PROPERLY DUE TO A FRAYED CABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276030July 7, 2009
LATCHES/LOCKS/LINKAGES
2004 TOYOTA SIENNA PASSENGER SIDE POWER DOOR STOPPED WORKING, UNABLE TO OPEN EITHER IN POWER OR MANUAL MODE. THIS SEEMS TO BE A COMMON DEFECT WITH SIENNAS, TOYOTA IS UNWILLING TO FIX THE PROBLEM. THIS WOULD BE A SERIOUS SAFETY HAZARD IN THE EVENT OF AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10275864July 6, 2009
LATCHES/LOCKS/LINKAGES
TOYOTA SIENNA POWER DOOR CABLE REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10275930July 6, 2009
STRUCTURE
I OWN A 2004 TOYOTA SIENNA AND MY SLIDING MOTOR HAS GIVEN OUT AND I SEE THIS PROBLEM IS JUST NOT HAPPENING TO A FEW VEHICLES AND FROM WHAT I UNDERSTAND IT ALSO COULD POSSIBLY LEAD TO A SAFETY ISSUE. I OFFICIALLY WOULD LIKE TO SEE THIS PROBLEM RESOLVED BEFORE IT IS TOO LATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10275730July 3, 2009
LATCHES/LOCKS/LINKAGES
TOYOTA SIENNA 2004 POWER SLIDING DOOR BROKE. DEALER SAID IT WOULD BE 1800 TO REPAIR. I HAVE SEEN NUMEROUS COMPLAINTS FOR THE SAME PROBLEM AND NOBODY IS GETTING HELP FROM TOYOTA. NEEDS TO BE DIRECTED AS A RECALL OR SAFETY IS SINCE THOSE DOORS ARE A PRIMARY MEANS OF EGRESS FROM REAR SET PASSENGERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10275368June 30, 2009
STRUCTURE
THE PASSENGER SIDE POWER SLIDING DOOR ON MY 2004 TOYOTA SIENNA HAS FAILED -- WE HAVE JUST UNDER 45K MILES ON THE VEHICLE. WE PRESSED THE BUTTON TO CLOSE THE DOOR AND, AS IT WAS CLOSING, HEARD A GRINDING NOISE. UPON FURTHER INSPECTION, THE CABLE WAS BROKEN. FORTUNATELY WE WERE ABLE TO GET THE DOOR CLOSED, BUT NOW THE DOOR IS UNABLE TO OPEN MORE THAN 12 INCHES OR SO. I TOOK THE VEHICLE IN FOR SERVICE AND FOUND THAT PARTS/LABOR IS $1800+. SOME QUICK RESEARCH ON THE WEB POINTS TO THIS BEING A FAIRLY COMMON PROBLEM WITH THE VEHICLE. THIS IS CLEARLY A MANUFACTURING DEFECT AS THE CABLE SIMPLY FRAYS AND FAILS OVER TIME. FOR SOMEONE WITH A NEWBORN AND TWO OTHER CHILDREN, LOSS OF ACCESS TO THIS DOOR IS A PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10275112June 27, 2009
LATCHES/LOCKS/LINKAGES
2004 SIENNA MINI-VAN: POWER REAR HATCH SUDDENLY CLOSED ON ME WHILE PUTTING IN SOME GROCERIES. MINOR SCRAPES AND BRUISES BUT WAS PAINFUL. THIS HAPPENS WHETHER THE DOOR IS OPEN MANUALLY, REMOTE BUTTON, OR BUTTON INSIDE CAR. DOOR GOES UP ALL THE WAY, THEN SUDDENLY AND QUICKLY CLOSES IN 1-2 SECONDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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