Toyota Sienna Complaints (2000)

363 consumer complaints on file.

#10176682December 20, 2006
ENGINE AND ENGINE COOLING:ENGINE
OIL GELLING RELATED DAMAGE-2000 TOYOTA SIENNA W/V6 WITH OIL GELLING. THIS ENGINE WAS REPAIRED UNDER TOYOTA'S SPECIAL REPAIR PROGRAM. THE ISSUE IS THAT THE REPAIR DOES NOT INCLUDE ENOUGH PARTS TO PROPERLY RETURN THE UNIT INTO SERVICE WITHOUT COMPRAMISING THE MAIN AND ROD BEARINGS, AS WELL AS THE REAR AND FRONT SEALS. I AM NOW FACED WITH A $1400 REPAIR BILL FOR THE REAR MAIN SEAL AT 65K MILES. I BELEIVE THAT THIS PORTION OF THE ENGINE WAS COMPRIMISED DO TO LACK OF OIL CASUED BY THE OIL GELLING. THE SCREEN WAS 85% BLOCKED AND SINCE THE MAIN AND ROD BEARINGS ARE THE FIRST TO BE FED OIL FROM THE PUMP, THEY HAVE EXPERIENCED ACCELERATED WEAR. I BASE THIS ON MY DISCOVERY WHEN AT THE DEALER. I AM AN ASE CERTIFIED AUTOMOTIVE TECHNICIAN WITH ENGINE SPECIALITY RATINGS, SO I CAN SPEAK AS AN EXPERT ON THIS MATTER. I TRIED TO DISCUSS WITH TOYOTA CORP AT THE LOCAL LEVEL AND THEY DO NOT SEE ANY REASON TO CONTINUE THE DISCUSSION. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10173507November 14, 2006
SEAT BELTS:REAR/OTHER
DT*: THE CONTACT STATED WHILE ATTEMPTING TO BUCKLE THE LEFT THIRD ROW SEAT BELT, THE BELT BECAME STUCK AND DID NOT MOVE IN EITHER DIRECTION. THE VEHICLE WAS TAKEN TO A SERVICE DEALER, WHO WAS UNABLE TO DETERMINE THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171401October 20, 2006
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
DT*: THE CONTACT STATED A JUMPSTART WAS GIVEN TO A NEIGHBORING VEHICLE. THE NEXT DAY THE HOOD WAS RELEASED TO JUMPSTART THE NEIGHBORING VEHICLE AGAIN. THE JUMPSTART WAS NOT NEEDED. THE HOOD WAS NOT LOCKED DOWN BUT WAS NOT FULLY UNLATCHED, WHILE THE VEHICLE WAS DRIVING 45 MPH, ON A SMOOTH BLACKTOP PAVED ROAD, WHEN THE HOOD BLEW BACK INTO THE WIND SHIELD AND DAMAGED THE HOOD, WINDSHIELD, WIPERS AND THE ROOF OF THE VEHICLE. THE SERVICE DEALER AND MANUFACTURER WERE NOT NOTIFIED, BUT THE VEHICLE WAS REPAIRED AT AN AUTO-BODY SHOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168426September 16, 2006
FUEL SYSTEM, GASOLINE
FOLLOWING AN ACCIDENT WHERE I WAS REAR ENDED I STARTED HAVING PROBLEMS FILLING THE FUEL TANK. THE PUMP WOULD CLICK OFF AS IF IT WAS FULL AT .70 CENTS AND WOULD CONTINUE THIS WHILE FILLING THE TANK WHEN THE TANK WAS CLEARLY EMPTY. I WAS ADVISED BY SEVERAL PEOPLE TO MOVE THE HANDLE AROUND WHILE FILLING THIS DID NOT HELP. IT WAS INSPECTED BY THE BODY SHOP WHO SAID THEY COULD FIND NOTHING WRONG & ADVISED ME TO TAKE IT TO THE DEALER. THE FILLING PROBLEM CONTINUED & ACTUALLY GOT WORSE & WAS TAKING LONGER & LONGER TO FILL. TODAY I WENT TO FILL IT GOT TO ABOUT 2 1/2 GALLONS AND FUEL STARTED COMING OUT OF THE TANK AS IF I OVERFILLED IT. I TRIED TO FILL IT AGAIN IT DID THE SAME THING EVERY TIME. ALSO QUITE A BIT OF FUEL SPILLED OUT ON EACH ATTEMPT. *NM
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10168325September 15, 2006
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
ABS PUMP MOTOR FAILURE. ALMOST LOST CONTROL ON WET SURFACE. ABS PANEL LIGHT WAS ON SINCE AUG. 20006, TOYOTA DEALER INSPECTION STATED CODE #14,51 (ABS PUMP MOTOR FAILURE) IT IS UNUSUAL BUT NOT COVER BY WARRANTY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10167779September 10, 2006
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
MY WIFE AND 4 CHILDREN WERE DRIVING IN OUR 2000 TOYOTA SIENNA. WHILE ACCELERATING ONTO A HIGHWAY, THE HOOD ABRUPTLY RELEASED AND SLAMMED AGAINST THE FRONT WINDSHIELD, CAUSING THE WINDSHIELD TO SHATTER AND DAMAGING THE ROOF. MY WIFE PULLED OVER ONTO THE SIDE OF THE ROAD ALMOST COMPLETELY BLIND TO WHAT WAS IN FRONT OF HER. THE CAR WAS NEARLY HIT BY A SEMI-TRACTOR TRAILER. LUCKILY, NO ONE WAS PHYSICALLY HURT FROM THE INCIDENT. UPON INSPECTION OF THE LOCKING MECHANISM, IT WAS OBVIOUS THAT BOTH THE PRIMARY AND SECONDARY LATCHES WERE BOTH NOT WORKING PROPERLY. IT APPEARS THAT THE SPRINGS THAT ARE USED WITHIN THESE MECHANISMS HAD LOST THEIR SPRING EFFECTIVENESS. THIS WAS COMPOUNDED BY THE "STICKINESS" CAUSED BY SOME RUSTING ON THE LATCH. THE CAR WAS RECENTLY AT A TOYOTA DEALER MAINTENANCE CENTER. I FEEL THAT THE MAINTENANCE FACILITY SHOULD HAVE AN OBLIGATION TO CHECK THIS CRITICAL COMPONENT. IN REVIEWING THE NHTSA DATABASE, IT IS CLEAR THAT THIS IS A COMMON ISSUE ACROSS AUTOMOBILES. I WOULD EXPECT THEIR TO BE SOME RECURRING MAINTENANCE ON THE LATCHING MECHANISM (AT 30,000 OR 60,000 MILES) TO PREVENT SUCH AN INCIDENT FROM OCCURRING...I DO NOT HAVE ACCESS TO THE SHOP MAINTENANCE MANUALS SO I DON'T KNOW IF SUCH AN INSPECTION IS IN THE MANUALS. IF THERE IS NO SUCH INSPECTION IN TOYOTA'S MAINTENANCE MANUAL, I BELIEVE THAT TOYOTA IS NEGLIGENT ON THIS VERY HAZARDOUS FAILURE MECHANISM. IF THERE IS SUCH AN INSPECTION, I BELIEVE THE TOYOTA MAINTENANCE FACILITY SHOULD BE HELD RESPONSIBLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10161627July 6, 2006
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
I HAVE REPLACED BOTH FRONT DOOR WINDOW MOTORS. AFTER RESEARCHING THE PROBLEM I HAVE DISCOVERED THE MOTOR CONTAINS A FAULTY LOAD SENSOR. IT IS NOT THE ACTUAL MOTOR, BUT THE LOAD SENSOR THAT IS FAILING. THE SENOR IS LOCATED INTERNALLY IN THE MOTOR. TOYOTA KNOWS ABOUT THIS PROBLEM, BUT IS NOT TAKING OWNERSHIP. NOW ONE OF MY TWO NEW MOTORS IS STARTING TO SHOWS SIGNS OF ITS SENSOR FAILING. TOYOTA NEEDS TO COVER THE COST OR MAKE THE SENSOR REPLACEMENT AVAILABLE, OTHERWISE IT IS $270 FOR THE COST OF THE REPLACEMENT MOTOR PLUS LABOR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155304April 13, 2006
SEAT BELTS:FRONT:WARNING LIGHT/DEVICES
2000 TOYOTA SIENNA. THE SEAT BELT WARNING LIGHT IS FAULTY. IN THE BEGINNING, THE WARNING LIGHT INDICATED THE OPPOSITE -- BLINKING WHEN BUCKLED, OFF WHEN UNBUCKLED. THEN AFTER COUPLE WEEKS IT JUST KEEPS BLINKING NO MATTER WHAT. IT'S BELIEVED THAT THE PROBLEM IS CAUSED BY A MALFUNCTION SENSOR. THE MALFUNCTION IS CAUSED BY THE HOUSING OF THE SENSOR. THE HOUSING IS OVER-SIZED AND ALLOWS THE SENSOR CAP POPS OUT EASILY AND CAUSES THE MALFUNCTION. IT IS A MANUFACTURING DEFECT! AND IF THE SRS SYSTEM WILL BE AFFECTED BY THIS IS A BIG QUESTION. THE WARNING LIGHT JUST KEEPS BLINKING AFTER THE MALFUNCTION, NO MATTER IF YOU ARE BUCKLED UP OR NOT. THE DRIVER, AFTER SOME TIME, WILL GET USED TO THE FALSE WARNING AND WILL TEND TO IGNORE IT AND WILL NOT BE AWARE IF THE SEAT BELT IS REALLY BUCKLED. WHICH MAY INCREASE THE POSSIBILITY OF INJURY OR DEATH IN A CRASH. THIS IS A SERIOUS DEFECTIVE DESIGN FOR THAT SENSOR!*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10154789April 7, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
MY MECHANIC INFORMS ME THAT THE "SPEED SENSOR" ON MY 2000 TOYOTA SIENNA HAS GONE BAD AND CANNOT BE REPLACED. SHE STATED THAT THE SIENNA'S THAT WERE MANUFACTURED OVERSEAS HAVE ACCESSIBILITY TO THIS PART, BUT THAT THOSE MADE IN THE U.S. HAVE NO WAY TO REPLACE THIS DEFECTIVE PART. THE RESULT OF THIS DEFECT IS THAT I NO LONGER HAVE A REVERSE GEAR AND SHE SAID THAT FIRST GEAR WILL GO AT ANY TIME, AND NO AMOUNT OF MONEY CAN FIX. NOW CAR IS WORTHLESS CAR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155163April 4, 2006
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
2000 SIENNA HOOD OPENED WHILE DRIVING STRIKING THE WINDSHIELD. *TS *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10153322March 21, 2006
ENGINE AND ENGINE COOLING:ENGINE
I PUT MY CAR IN THE SHOP AT COLEMAN TOYOTA TELLING THEM THE CAR WOULDN'T START. THEY REPLACED THE IGNITION CHAMBER AND THEN PHONED TO SAY THE STARTER WAS BAD TOO- THEY CHARGED ME ABOUT $575. I PICKED UP THE CAR WEDNESDAY MARCH 15 AND ON MARCH 16 THE CAR JUST STOPPED AS I WAS DRIVING TO WORK. THE CAR HAD TO BE TOWED TO COLEMAN TOYOTA. THEY PHONED TO TELL ME THE ENGINE HAD "LOCKED" AND THE CAR WAS SHOT. THEY REFUSE TO REFUND ME THE $575 FOR THE UNNECESSARY REPAIRS AND REFUSE TO ACKNOWLEDGE THAT THE ENGINE FAILURE DUE TO "GELLING" IS A MANUFACTURERS DEFECT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10151800March 4, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
2000 TOYOTA SIENNA LE NEEDS NEW TRANSMISSION. HAS 73,000 MI. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10149819February 8, 2006
SEAT BELTS
I HAVE HAD A PROBLEM WITH THE FRONT SEAT BELTS IN MY SIENNA FOR SOME TIME NOW. THE WARNING INDICATOR NEVER GOES OFF ALTHOUGH THE SEAT BELT IS ON. THIS IS FOR BOTH THE DRIVER AND FRONT PASSENGER. I HAVE TAKEN IT TO TOYOTA AT LEAST FOUR TIMES AND HAVE BEEN TOLD IT IS A VERY COSTLY REPAIR. AT LEAST $500 PER BELT. WHEN I ASKED IF IT WAS SAFE TO KEEP IT IN THE CURRENT CONDITION, I WAS TOLD BY TOYOTA TO CARRY A PAIR OF SCISSORS WITH ME IN CASE THE SEAT BELT FAILS IN AN ACCIDENT. I BELIEVE TOYOTA SHOULD BE RESPONSIBLE FOR THIS TYPE OF REPAIR FOR THE LIFE OF A CAR SINCE IT IS A SAFETY ISSUE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10148165January 19, 2006
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
THE PASSENGER (MANUAL ) SLIDING DOOR BECAME HARD TO OPEN. THE HANDLE STICKS AND DOES NOT OPEN ON THE FIRST TRY. THE HANDLE THEN BROKE OFF COMPLETELY LEAVING THE DOOR UNSAFE AND UNABLE TO LATCH PROPERLY. WE PURCHASED A NEW HANDLE FROM THE DEALER FOR A PRICE OF $95.00. WE FEEL THIS SPECIFIC CAR HANDLE IS NOT MADE TO WITHSTAND THE USE OF A SLIDING DOOR OR THE WEIGHT OF THE DOOR AND WILL FAIL WITH CONTINUED USE. YOU MUST PULL OUT THE HANDLE TO OPEN THE SLIDING DOOR AND CONTINUE TO HOLD IT OUT UNTIL THE DOOR IS COMPLETELY OPEN. ALL THE WEIGHT OF THE DOOR AND THE MOMENTUM OF THE SLIDER REST OF THIS HANDLE. HAVE FOUND OTHERS WITH THE SAME COMPLAINTS ONLINE. ALSO, MAY CONSIDER WEATHER AS A FACTOR TOO. THE COLDER THE WEATHER THE WORSE IT PERFORMS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10146640December 31, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
2000 TOYOTA SIENNA WITH APPROX. 64,000 MILES: ANTILOCK BRAKE SYSTEM (ABS) COMPUTER FAILED. DEALER SAID REPLACEMENT COST WOULD BE $2000 AND BLAMED FAILURE ON "DIRTY BRAKE FLUID" WHICH SEEMS EXTREMELY UNLIKELY SINCE VEHICLE WAS PURCHASED AS A CERTIFIED USED VEHICLE AT 36,000 MILES LESS THAN 2 YEARS PRIOR TO FAILURE. FAILED ABS COMPUTER IS STILL INSTALLED ON VEHICLE SINCE WE CANNOT AFFORD TO REPLACE IT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10144643December 7, 2005
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
BOTH OF THE OUTSIDE HANDLES ON THE SLIDING PASSENGER DOORS ON MY 2000 TOYOTA SIENNA BROKE WITHIN THE PAST FEW WEEKS. (ONE HANDLE BROKE OFF COMPLETELY AND ONE IS STILL PARTIALLY ATTACHED TO THE DOOR.) ONE DOOR CANNOT BE OPENED FROM THE OUTSIDE AND THE OTHER ONE IS VERY DIFFICULT TO OPEN. I CONTACTED THE LOCAL TOYOTA DEALERSHIP AND THE NATIONAL 800 NUMBER. BOTH THE LOCAL AND THE NATIONAL POINTS OF CONTACT SAID THERE WERE NO KNOWN ISSUES WITH THE DOOR HANDLES AND THERE WAS NOTHING THAT COULD BE DONE. THE DEALERSHIP ADVISED ME THAT I COULD PAY THEM @$300 A DOOR TO HAVE THE BROKEN HANDLES REPLACED. I DID SOME RESEARCH ON THE WEB AND DID FIND SEVERAL OTHER COMPLAINTS / POSTINGS ABOUT BROKEN DOOR HANDLES. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10141342October 31, 2005
ELECTRICAL SYSTEM
WHEN I TRIED TO START MY 2000 TOYOTA SIENNA MINIVAN LAST WEEK, IT DID NOT START NORMALLY AND IT MADE A STRANGE NOISE. I TURNED OFF THE IGNITION, AND THE NOISE CONTINUED. I REMOVED THE KEY FROM THE IGNITION AND THE CAR CONTINUED TO MAKE NOISE. IT APPEARED THAT THE CAR WAS STILL TRYING TO START, EVEN THOUGH THE KEY WAS NO LONGER IN THE IGNITION. THE CAR WAS MAKING A CHUGGING NOISE - THAT MIGHT HAVE SOUNDED LIKE IT WAS RUNNING TO SOMEONE NOT FAMILIAR WITH THE CAR. I DID NOT KNOW HOW TO GET THE CAR TO STOP. I CALLED FOR A FRIEND TO COME AND HELP. HE ARRIVED APPROXIMATELY FIVE MINUTES LATER - THE CAR WAS CHUGGING CONTINUOUSLY ALL THIS TIME AND MY GARAGE (WHERE THE VAN WAS PARKED) WAS STARTING TO SMELL. MY FRIEND ATTEMPTED TO TURN THE VAN ON AND OFF AGAIN - THIS HAD NO EFFECT. HE OPENED THE HOOD, (THERE WAS SOME SMOKE) AND EVENTUALLY DISCONNECTED THE BATTERY USING A WRENCH - THIS FINALLY STOPPED THE VAN. HE BELIEVES THAT A FIRE WOULD HAVE STARTED HAD HE NOT DISCONNECTED THE BATTERY. THE VAN WAS TOWED TO A TOYOTA DEALERSHIP, WHERE THEY REPLACED THE STARTER. THEY SAID THAT THE STARTER MUST HAVE SHORTED OUT AND THAT IT WAS A GOOD THING THAT WE DISCONNECTED THE BATTERY. THIS HAPPENED IN MY GARAGE IN MY HOME AS I WAS ABOUT TO TAKE MY CHILDREN TO SCHOOL. I AFRAID THAT THIS DEFECT COULD HAVE CAUSED A SERIOUS FIRE, DAMAGE TO MY HOME AND POSSIBLY SERIOUS INJURY TO MY CHILDREN AND MYSELF. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140499October 22, 2005
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
THE DRIVER'S SEAT BELT BUCKLE RECEIVER STOPPED WORKING. ACCORDING TO THE DEALERS SERVICE MANAGER, A SMALL PLASTIC TAB (HE CALLED IT A "SPACER") IN THE BUCKLE RECEIVER BROKE OFF AND PREVENTED THE BUCKLE FROM LATCHING. I NOTE THAT A SIMILAR PROBLEM ON THE 2001 FORD ESCAPE WAS THE SUBJECT OF A VOLUNTARY RECALL (NHTSA CAMPAIGN ID NUMBER: 03V507000).*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10139171October 10, 2005
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
THERE IS AN ADMITTED DEFECT IN THE DESIGN OF THE 1999-2001 TOYOTA SIENNA AND CAMRY ENGINES. THE COOLING CHAMBER PASSAGES TO THE CYLINDERS WERE REDUCED IN SIZE TO REDUCE HAZARDOUS EMISSIONS WHICH HAD THE UNANTICIPATED SIDE EFFECT OF CAUSING THE TEMPERATURE OF THE CYLINDER HEADS TO REACH UP TO 130 DEGREES. FOR MANY OWNERS, THIS HAS CAUSED THE OIL TO OXIDIZE FORMING A SLUDGE IN THE ENGINE WHICH IN OUR CASE LED TO ENGINE FAILURE IN OUR 2000 TOYOTA SIENNA VAN REQUIRING ENGINE REPLACEMENT AT 59,000 MILES COSTING OVER $8,000. THE SAME SITUATION OCCURRED WITH OUR 1999 CAMRY. TOYOTA CLAIMS THAT THIS IS DUE TO NOT CHANGING THE OIL FREQUENTLY ENOUGH, AND THIS MAY BE TRUE. HOWEVER MY BROTHER'S FRIEND BOUGHT A TOYOTA CELICA BACK IN THE 1970'S AND NEVER CHANGED THE OIL, NEVER EVEN OPENED THE HOOD TO ADD OIL OR MAINTENANCE IT AT ALL - JUST DROVE IT UNTIL QUIT - AT 80,000 MILES. GRANTED THIS IS NOT ADVISABLE BUT EVIDENCE SUGGESTS THAT WHILE LESS THAN OPTIMAL OIL CHANGE FREQUENCIES MAY CONTRIBUTE TO THIS ENGINE FAILURE PROBLEM IN THE 1999-2001 MODELS, BASED ON OTHER RESEARCH I HAVE READ WITH OTHER OWNERS HAVING THE SAME PROBLEM LEADING TO ENGINE FAILURE IN THESE MODELS EVEN WITH MILEAGES AS LOW AS 29,000 MILES, I DON'T BUY TOYOTA'S ARGUMENT. WE OWNED 3 TOYOTA'S AT THE TIME, 2 CAMRYS AND 1 SIENNA. BECAUSE TOYOTA DID NOT OWN UP TO THIS DESIGN DEFECT AND REIMBURSE OWNERS FOR THE DAMAGE CAUSED BY THEIR FLAWED ENGINE DESIGN WITHOUT THEIR PROVIDING OIL CHANGE RECEIPTS - (E.G. WHAT IF YOU DON'T SAVE RECEIPTS AND/OR WHAT IF YOU CHANGE YOUR OIL YOURSELF)? - FOR THIS REASON I WILL NEVER BUY ANOTHER TOYOTA. I OWN A SUBARU WRX AND AM PLANNING TO PURCHASE ANOTHER SUBARU SOON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10138307October 1, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
AT APPROXIMATELY 40,000 MILES ANTI-LOCK BRAKE WARNING LIGHT STARTED TURNING OFF AND ON. EVENTUALLY ABS LIGHT STAYED ON AND THE ABS SYSTEM STOPPED FUNCTIONING. THE ABS SYSTEM HAS NOT BEEN REPAIRED DUE TO THE VERY HIGH COST OF THE ABS ACTUATOR PART. THE LACK OF A FUNCTIONING ABS SYSTEM MAKES THE CAR UNSAFE IN SITUATIONS WHERE THE ANTI-LOCK BRAKING FEATURE IS NEEDED (SUCH AS WET ROADS). *NM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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