Toyota Sienna Complaints (2004)

2,062 consumer complaints on file.

#10301657January 20, 2010
STRUCTURE:BODY
SLIDING SIDE DOORS FREEZE SHUT AND CAN NOT BE OPENED WHEN TEMPERATURE DROPS BELOW FREEZING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10300066January 17, 2010
STRUCTURE
DRIVER SIDE AUTOMATIC SLIDING DOOR CABLE BROKE. THE DOOR HAS TO BE OPENED AND CLOSED MANUALLY. SIENNA IS NO LONGER UNDER THE SECRET WARRANTY AND TOYOTA WANTS TO CHARGE ME $3000 FOR THE REPAIR. ALSO DOOR WOULD FREEZE EASILY DURING WINTER TIME AND BECOMES VERY HARD TO OPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10300003January 16, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
WE HAVE A 2004 SIENNA CE THAT WE BOUGHT NEW. SINCE OWNING THE CAR (IT HAS 125,000 MILES ON IT) THE SLIDING DOORS HAVE FROZEN SHUT WHENEVER THE WEATHER IS COLD. LIVING IN VERMONT, I THOUGHT THAT THIS ISSUE WAS ISOLATED. HOWEVER, WHEN MY SON TRIED TO OPEN THE DOOR AND THE HANDLE SNAPPED OFF BECAUSE THE DOOR WAS FROZEN SHUT ONCE AGAIN, I DECIDED TO CHECK TO SEE IF THERE WERE OTHER COMPLAINTS. YES THERE WERE...MANY. I HAD TO PAY TO HAVE THE HANDLE REPLACED BUT WAS TOLD THAT THE DOOR FREEZING SHUT WAS A TYPICAL COMPLAINT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10299912January 15, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE
DURING NORMAL OPERATIONS OF THIS 2004 TOYOTA SIENNA XLE VAN. RIGHT SIDE POWERED DOOR SEIZED. DOOR FAILED TO OPEN COMPLETELY, AND THEN IT WAS DIFFICULT TO SHUT AND LOCK. I TOOK THE SIENNA TO THE LOCAL TOYOTA DEALERSHIP (HEARTLAND TOYOTA, BREMERTON, WASHINGTON) ON 13JAN10, AND THEY DIAGNOSED THE PROBLEM AS A FAILED MOTOR, CONTROL CABLE, AND COMPUTER (ECU). THEY ALSO INFORMED ME IT WOULD COST $3,050 TO REPAIR. I WAS IN SHOCK. I CHECKED ONLINE AND THERE SEEMS TO BE A CHRONIC FAILURE WITH THE 'AUTOMATIC' DOORS OF TOYOTA VANS. TOYOTA CORPORATE INSTRUCTED ME TO WORK WITH THE LOCAL TOYOTA DEALER TO ARBITRATE REPAIRS SINCE THE DOOR IS NOT COVERED UNDER WARRANTY, OR RECALL. I URGE THE NHTSA TO INVESTIGATE THESE DOORS. THEY SHOULD NOT FAIL AND SEIZE AFTER 5 YEARS OF NORMAL WEAR. *TR UPDATED 03/10/10 *BF UPDATED 10/05/10
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10299065January 11, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
1. NO EVENTS LEAD TO THE FAILURE. 2. THE DRIVER'S SIDE REAR SLIDING DOOR CABLE AND MOTOR OF A 2004 TOYOTA SIENNA XLE LIMITED QUIT WORKING, BROKEN CABLE. NOW WE ARE UNABLE TO OPEN / CLOSE SLIDING DOOR ON DRIVER'S SIDE. 3. HAVING CABLE/MOTOR REPLACED EST COST $1000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298826January 9, 2010
STEERING
2004 TOYOTA SIENNA: PROBLEMS WITH THE POWER STEERING. I LIVE IN MA AND DURING THE WINTER THE POWER STEERING WILL INTERMITTENTLY WORK. THERE IS NOT POWER STEERING FROM BETWEEN 10 AND 2 O'CLOCK AND THEN IT WILL KICK IN. ALSO IT WILL NOT RETURN TO ZERO ON ITS OWN. TRYING TO MAKE A TURN YOU HAVE TO PULL HARD AND THEN IT WILL KICK IN AND YOU ALMOST RUN INTO THE GUARDRAIL. AFTER PULLING BACK THE OTHER WAY IT IS HARD AND THEN ONCE IT KICKS IN I ALMOST DRIVE INTO ONCOMING TRAFFIC. I HAVE READ OTHER READERS COMPLAINTS ON "ABOUTAUTOMOBILE.COM" AND THERE IS A PROBLEM WITH THE INTERMEDIATE POWER STEERING SHAFT HAVE CORROSION ISSUES IN HIGH SALT AREA. TOYOTA HAS CHANGED THIS ON LATER MODELS SO THEY KNOW THERE IS A PROBLEM. I FEEL THIS IS A MAJOR ISSUE THAT WILL LEAD TO AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298675January 8, 2010
FUEL SYSTEM, OTHER, LATCHES/LOCKS/LINKAGES
I PURCHASED A 2004 TOYOTA SIENNA LE IN 2003. THE DATE THAT I WAS TO PICK UP THE BRAND NEW VAN I WAS INFORMED OF A RECALL. WHEN I PICK UP THE VAN I WAS TOLD THAT THE RECALL CONCERNING THE GAS TANK WAS MADE. NOW, THE GAS TANK IS LINKING, WHAT SHOULD I DO NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298537January 7, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
OUR 2004 TOYOTA SIENNA XLE, POWER SLIDING DOORS WILL NOT OPEN, OR LATCH CLOSED ALL THE WAY. IT OCCURRED DURING A COLD SPELL IN OUR AREA, AND WE HAVEN'T BEEN ABLE TO FIX IT YET. IT IS A SAFETY HAZARD, AND EXTREMELY DIFFICULT TO GET MY INFANT AND MY OTHER CHILDREN IN AND OUT OF THE VAN WHEN BOTH DOORS WON'T OPEN. NEITHER WILL OPEN WITH THE POWER BUTTONS IN THE CAR, THE BUTTONS ON OUR KEYS, OR MANUALLY. THERE HAS BEEN NO WAY TO GET THEM OPEN, AND SINCE THEY AREN'T LATCHED CLOSED, THE VAN CAN'T BE LOCKED, AND WHEN I DRIVE IT CONTINUOUSLY BEEPS, ALERTING ME TO THE "OPEN" DOORS WHILE I AM DRIVING. ONCE AGAIN, I WOULD LIKE TO EMPHASIZE HOW UNSAFE THIS IS, AS IF THERE WAS AN EMERGENCY, THERE WOULD BE NO QUICK WAY THAT I, OR ANY EMERGENCY PERSONNEL COULD GET ANY PASSENGERS OUT OF THE BACK SEATS QUICKLY AND EFFICIENTLY. APPARENTLY IT COSTS MORE THAN $1200 PER DOOR FOR THE DEALER TO FIX THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298563January 7, 2010
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
MY 2004 TOYOTA SIENNA MINIVAN SLIDING DOOR FREEZE SHUT OR PARTIALLY OPEN. SOMETIMES I CAN NOT GET THE DOORS OPEN TO GET MY KIDS IN OR OUT IN FREEZING WEATHER. ALSO, THEY FREEZE PARTIALLY OPEN AND WON'T SAFELY LOCK!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298576January 7, 2010
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
2004 TOYOTA SIENNA AUTOMATIC PASSENGER SIDE SLIDING DOOR STOPPED WORKING AND WOULDN'T SHUT. THIS DOOR ALSO CAME OPEN WITHOUT WARNING, PRESENTING A SAFETY HAZARD TO CHILDREN RIDING IN CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298651January 7, 2010
STRUCTURE:BODY
2004 SIENNA XLE POWER SLIDING DOOR FELL OFF. THE POWER SLIDING FUNCTION HAS BEEN A TROUBLESOME ISSUE WITH THIS DOOR FOR OVER 2 YEARS BUT SINCE IT DID NOT START TO FAIL UNTIL JUST AFTER THE WARRANTY PERIOD ENDED TOYOTA INSISTS THAT THERE IS NO ISSUE FOR THEM TO ADDRESS. WE HAVING BEEN USING THIS DOOR IN MANUAL OPENING MODE WITH POWER ASSISTED CLOSING FOR 2 YEARS. LAST WEEK THE CABLE BECAME SNAGGED IN THE MECHANISM BUT THE DOOR STILL WORKED IN FULL MANUAL MODE. 3 DAYS AGO MY WIFE PLACED OUR DAUGHTER IN THE VEHICLE AND WENT TO CLOSE THE DOOR. WHEN THE DOOR WAS NEARLY CLOSED THE TOP AND CENTER ROLLERS CAME OUT OF THEIR TRACKS AND THE DOOR FELL OFF THE VEHICLE IN HER HAND. THE SHARP BOTTOM EDGE OF THE DOOR NEARLY HIT HER TOES AND COULD EASILY HAVE SEVERED THE END OF HER FOOT. THE BOTTOM HINGE BRACKET IS NOW BENT AND THE BACK CORNER OF THE DOOR IS DAMAGED FROM STRIKING THE GROUND. DEALER QUOTE FOR THE REPAIRS IS OVER $4000. FROM READING VARIOUS POSTS ON THE INTERNET THIS WOULD APPEAR TO BE A COMMON DEFECT WITH THIS VEHICLE WHICH I CONSIDER TO BE A SERIOUS SAFETY ISSUE. I COUNT US FORTUNATE THAT NEITHER MY WIFE NOR MY DAUGHTER WERE SERIOUSLY INJURED BY THIS OCCURRENCE. HAD SHE NOT CAUGHT THE DOOR BEFORE IT STRUCK THE VEHICLE BESIDE HER OR SWUNG INWARDS TOWARD MY DAUGHTER WHO WAS SITTING RIGHT BESIDE IT, THE SITUATION COULD HAVE BEEN MUCH WORSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298527January 6, 2010
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
I HAVE A 2004 TOYOTA SIENNA MINIVAN. IT HAS TWO POWER SLIDING REAR DOORS THAT USE A CABLE TO OPEN AND SHUT. OVER THE PAST FEW MONTHS THERE HAS BEEN A GRINDING NOISE COMING FROM BOTH DOORS AND RECENTLY, ONE OF THE CABLES FINALLY SNAPPED, RESULTING IN THE DOOR TO BE UNUSABLE. I AM BEING TOLD BY TOYOTA THIS IS A $1200 REPAIR AS THE WHOLE DOOR MECHANISM NEEDS TO BE REPLACED, DESPITE THE FACT THE ONLY PROBLEM IS THE SNAPPED CABLE. THIS REPAIR IS ONLY FOR ONE OF THE DOORS. THE OTHER CABLE LOOKS AS IF IT COULD SNAP SOON, AT WHICH POINT IT WILL BE AN ADDITIONAL $1200 TO REPAIR. MY UNDERSTANDING OF THE ISSUE IS THAT THE CABLE HAD A PLASTIC COATING THAT DETERIORATES OVER TIME. THE COATING BECOMES DRY AND BRITTLE OVER TIME, CAUSING IT TO CRACK AND FALL OFF THE WIRE, LEAVING THE WIRES COMPLETELY VULNERABLE TO GETTING WET, RUST, FREEZE, ETC, ALSO RUBBING EXTENSIVELY UNPROTECTED AGAINST THE GEARS. AS THE BARE CABLE IS EXPOSED TO THE ELEMENTS, IT WEAKENS AND THE WHOLE CABLE SNAPS, MAKING THE DOOR JAM ALTOGETHER. AFTER READING SOME INFORMATION ON THE INTERNET, IT SEEMS THIS IS A COMMON PROBLEM WITH MANY TOYOTA SIENNA VANS AND THIS ISSUE SHOULD BE THE SUBJECT OF A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298253January 5, 2010
STRUCTURE:BODY:DOOR
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE SLIDING DOORS WOULD NOT OPEN AT ALL. HE TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THAT HE WOULD BE BILLED IF THEY PERFORMED A DIAGNOSTIC TEST. THE VEHICLE HAS NOT BEEN INSPECTED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE CURRENT MILEAGE WAS APPROXIMATELY 42,000. THE FAILURE MILEAGE WAS APPROXIMATELY 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298308January 5, 2010
LATCHES/LOCKS/LINKAGES
2004 SIENNA DRIVER'S DOOR BEGAN TO CREAK AND THEN HAD DIFFICULTY OPENING AND CLOSING. INSPECTION SHOWED THE WELD BROKE. IT WAS NOT REPORTED UNTIL TWO WEEKS AFTER THE WARRANTY WAS OUT, AND THE TOYOTA EXTENDED WARRANTY WOULDN'T COVER IT. THEY QUOTED 2,000 TO 2,500 TO FIX IT. THEY SAID THIS PROBLEM HAS BEEN OCCURRING, BUT ONLY ON THE DRIVER'S SIDE. WHEN YOU HEAR THE CRACKING SOUND, TAKE IT IN RIGHT AWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297982January 4, 2010
STRUCTURE:BODY
I HAVE A 2004 TOYOTA SIENNA MINIVAN. EVERY YEAR WHEN THE TEMPERATURE IS BELOW FREEZING AND THERE IS EVEN SLIGHT PRECIPITATION, MY SLIDING DOORS FREEZE SO I AM NOT ABLE TO OPEN THEM AT ALL OR EVEN CLOSE THEM COMPLETELY. I HAVE BEEN TO THE DEALER REPEATEDLY. THEY HAVE LUBRICATED THE SEALS BUT IT HAS NOT SOLVED THE PROBLEM. THE DEALER ACKNOWLEDGES THIS IS A DESIGN PROBLEM WITH THIS MODEL AND THAT TOYOTA IS AWARE BUT WILL DO NOTHING ABOUT IT. MY DAUGHTER WAS RECENTLY INJURED GETTING INTO THE REAR DOOR WHEN SHE SLIPPED. I LIVE IN FEAR THERE WILL BE A CAR ACCIDENT OR EMERGENCY WHERE MY CHILDREN WILL NOT BE ABLE TO EXIT THE VAN. PLEASE HELP ME WITH THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10298047January 4, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE
POWER SLIDING DOORS FAIL TO OPEN, PRIMARILY IN COLD WEATHER. THE VEHICLE WAS TAKEN TO THE DEALERSHIP ABOUT 10 TIMES. FIST THEY "COULD NOT DUPLICATE THE PROBLEM", THEN WHEN I WAS ABLE TO SHOW IT TO THEM, THEY COULD NOT FIX IT. EVENTUALLY THE MANUFACTURER SENT A FACTORY ENGINEER TO CHECK THE VEHICLE. HE HAD THE DOOR SEAL REPLACED. THAT HELPED FOR A FEW WEEKS, NOW IT'S DOING IT AGAIN. I TOOK IT BACK TODAY THEY SAID THAT THEY DID ALL THAT THEY CAN, ALTHOUGH THERE IS NOTHING MORE THAT THEY CAN DO FOR ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297792January 2, 2010
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
MY 2004 TOYOTA SIENNA HAS HAD ISSUES WITH THE SLIDING DOORS EVER SINCE I HAVE OWNED IT. A COUPLE OF YEARS INTO OWNERSHIP THE CABLE ON THE MOTORIZED DOOR (PASSENGER SIDE) BECAME SLIPPED OFF ITS TRACK, MAKING CLOSING THE DOOR IMPOSSIBLE. THE CABLE HAD TO BE SNAPPED, CONVERTING THE DOOR TO A MANUAL DOOR, SO THAT THE CAR COULD BE LOCKED AND SECURED. THE COST OF REPAIR WAS EXCESSIVE (FOR ME), THEREBY MAKING THIS TEMPORARY SOLUTION A PERMANENT ONE. THE GREATER PROBLEM RESIDES IN OPERATION OF BOTH REAR SLIDING DOORS IN COLD WEATHER. WHENEVER IT'S COLD, THE DOORS STICK AND CANNOT BE OPENED. THE SAFETY CONCERNS ARE TWOFOLD. PRIMARILY, I AM CONCERNED THAT MY CHILDREN CANNOT BE EFFICIENTLY REMOVED FROM THE CAR, IN THE EVENT OF AN ACCIDENT. THE OTHER DAY, IT WAS SO COLD, I ACTUALLY SNAPPED THE DOOR HANDLE OFF THE VEHICLE, ATTEMPTING TO OPEN IT. INDIRECTLY, I AM ALSO CONCERNED ABOUT INSTRUCTING MY CHILDREN TO ENTER THE CAR, VIA THE FRONT DOORS, AND TO CLIMB OVER THE FRONT SEATS. WITHOUT ADULT PRESENCE, ANY CHILD COULD INADVERTENTLY KICK THE (AUTOMATIC) GEAR SHIFTER INTO REVERSE OR DRIVE, THEREBY ENDANGERING AN PERSON WHO MIGHT BE IN FRONT OR IN BACK OF THE VEHICLE. IN AREAS WHERE ONE IS ACCUSTOMED TO START A VEHICLE AND LEAVE IT RUNNING TO WARM UP, ALBEIT IT'S VERY REMOTELY POSSIBLE, THERE COULD BE A TRAGIC OUTCOME. PERSONALLY, I WILL TAKE STEPS TO PREVENT THIS, BUT I CAN SEE OTHERS NOT ANTICIPATING THIS OUTCOME. I HAVE BECOME AWARE OF A NUMBER OF SIENNA OWNERS WHO HAVE EXPERIENCED VARIOUS PROBLEMS WITH THESE DOORS, AND I AM GREATLY CONCERNED ABOUT NOT BEING ABLE TO OPEN DOORS THAT HAVE BEEN FROZEN SHUT. I HAVE TO THINK THERE IS A DESIGN FLAW HERE THAT NEEDS TO BE REMEDIED BY TOYOTA. YET, OTHER SIENNA OWNERS HEAR THE SAME THING THAT I DO, SPECIFICALLY THAT WE NEED TO KEEP THROWING MONEY AT THE PROBLEM TO KEEP THE CARS MAINTAINED AND THAT IT'S NOT TOYOTA'S RESPONSIBILITY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297663December 31, 2009
STRUCTURE:BODY:DOOR
AUTOMATIC SLIDING DOOR ON TOYOTA SIENNA FREEZES IN COLD WEATHER AND THE CABLE BROKE MAKING THE DOOR INOPERABLE. DEALER STATES THE REPAIR COST IS BETWEEN 2-3K. UNABLE TO JUST BUY THE CABLE PART WITHOUT THE MOTOR. VAN IS A 2004 MODEL. CABLE BROKE ON 12/30/2009. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297117December 28, 2009
AIR BAGS
I HAVE A 2004 TOYOTA SIENNA WITH 92,000 MILES (PAST WARRANTY) THAT HAS A FLASHING DASH LIGHT THAT IS SUPPOSED TO INDICATE THAT THE AIR BAG SYSTEM ISN'T WORKING PROPERLY. TOYOTA HAS REPAIRED IT TWICE. THE INDICATOR LIGHT IS FLASHING AGAIN, AND I DON'T KNOW IF THERE IS A TRUE MALFUNCTION WITH THE AIR BAGS OR NOT. THE DEALER AND TOYOTA SAID THEY WOULD NOT REPAIR THE PROBLEM AGAIN. I THOUGHT THAT IN MAINE (NATIONALLY?) SUCH INOPERABLE SAFETY EQUIPMENT MUST BE REPAIRED FREE OF CHARGE. AM I CORRECT? THE PROBLEM IS A SEVERE SAFETY ISSUE;THE AIR BAGS MAY NOT DEPLOY IN AN ACCIDENT -- THE FLASHING FAULT INDICATOR MAY NOT BE CORRECT, BUT MY DEALER CAN'T ASSURE ME OF THAT. I AM TOLD THAT RESOLVING THE ISSUE (AGAIN!) COULD COST UP TO $2,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297156December 28, 2009
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
THE CABLE ON THE AUTOMATIC DRIVERS SIDE SLIDING DOOR OF OUR 2004 TOYOTA SIENNA SNAPPED. THIS RENDERED THE DOOR UNABLE TO CLOSE UNTIL GETTING IT TO THE DEALERSHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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