Toyota Sienna Complaints (2004)

2,062 consumer complaints on file.

#10314444February 25, 2010
STRUCTURE:BODY, LATCHES/LOCKS/LINKAGES
BOTH PASSENGER AND DRIVER 'S SIDE SLIDING DOORS CABLES HAVE SNAPPED AND I CAN NOT OPEN THE PASSENGER SIDE DOOR AT ALL! THE DRIVER SIDE DOOR OPENS MANUALLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10314452February 25, 2010
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
REAR PASSENGER SLIDING DOOR WILL NOT OPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10314001February 24, 2010
VEHICLE SPEED CONTROL
OUR FAMILY PURCHASED A BRAND NEW 2004 TOYOTA SIENNA AWD AND HAD COUNTLESS ISSUES WITH IT . THE MOST SERIOUS ISSUE WAS - RANDOM UNPREDICTABLE ACCELERATION RESPONSES. WE CONTACTED TOYOTA CANADA & JAPAN IN 2003. THERE IS ABSOLUTELY 100% NO DOUBT IN MY MIND, OR MY WIFE'S MIND, THAT THE TOYOTA PRODUCT LINE HAS SOMETHING WRONG ELECTRONICALLY IN THEIR ACCELERATOR PEDAL OR TRANSMISSION SENSORS - OR THE SOFTWARE THAT INTERFACES WITH THEM. WE DID NOT HAVE STICKY GAS PEDALS OR FLOOR MAT ISSUES - WE HAD A VEHICLE THAT DIDN'T OPERATE THE WAY WE WERE ASKING IT TO. THE VEHICLE NEVER CONSISTENTLY RESPONDED TO THE ACTUAL PRESSURE BEING PLACED ON THE ACCELERATOR PEDAL. A LIGHT PRESS IN PARKING LOT DRIVING WOULD SOMETIMES RESULT IN WHAT FELT LIKE FULL THROTTLE ACCELERATION AND WHEN TRYING TO TURN ACROSS TRAFFIC AT AN INTERSECTION, OR DURING MERGING - THE VEHICLE WOULD HESITATE AND THEN MOVE THE VEHICLE WHEN IT WAS NO LONGER SAFE TO DO SO.. TOYOTA SAID " THEY DID NOT CONSIDER THIS BEHAVIOR A SAFETY ISSUE " IT WAS ONLY " A NUISANCE PROBLEM " . FIRST OUR DEALERSHIP IGNORED THE PROBLEM. THEN THEY SAID " MY WIFE DIDN'T TEACH THE VEHICLE TO DRIVE PROPERLY - IT HAD A SMART LEARNING TRANSMISSION YOU KNOW " . THEY FINALLY ADMITTED THERE WAS A PROBLEM AFTER WE CONTINUED TO VOICE OUR CONCERN OVER SEVERAL NEAR MISS INCIDENTS WITH THE VEHICLE . IN ONE INCIDENCE , WHILE ON THE HIGHWAY USING CRUISE CONTROL - THE VEHICLE UNEXPECTEDLY ACCELERATED FULL THROTTLE INTO A CORNER AT OVER 140 KPH FORCING US ONTO THE SHOULDER AND ALMOST OFF THE ROAD . IT WAS A NERVE SHATTERING EXPERIENCE. OUR TOYOTA DEALER FINALLY ADMITTED A SIMILAR ACCELERATION PROBLEM EXISTED IN THE CAMRY / COROLLA LINES AND THAT IT WAS TRANSMISSION SOFTWARE RELATED . AFTER SEVERAL MONTHS OF THE RUN AROUND FROM TOYOTA WITH NO FIX IN SIGHT - BEING TOLD BY THE OWNER OF THE DEALERSHIP TO DRIVE THE VEHICLE IN 3RD GEAR TO MINIMIZE THE SURGES UNTIL A SOFTWARE FIX WAS CREATED - WE WALKED AWAY FROM THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10314003February 24, 2010
TRACTION CONTROL SYSTEM
AT ANY SPEED THE TRACTION CONTROL/ABS SYSTEM WARNING LIGHT ACTIVATED CAUSING THE ANTILOCK BREAKS TO START PUMPING AND MAKING IT DIFFICULT TO STEER. THIS OCCURRED THREE TIMES DURING OUR TRIP, EVEN AT HIGH SPEEDS SUCH AS 55 MPH, WHICH COULD HAVE EASILY CAUSED A COLLISION IF SOMEONE WAS DRIVING BEHIND US. IT ALSO FELT AS IF IT WAS DIFFICULT TO STEER THE VEHICLE. WE BROUGHT THE MINIVAN TO PERUZZI TOYOTA IN HATFIELD PA AND EXPLAINED THE PROBLEM ADDING WE HAD PAID FOR AN EXTENDED WARRANTY, THEY SAID IT WAS NOT COVERED UNDER WARRANTY. IT WAS CAUSED BY BATTERY DRAINAGE AND THAT A SENSOR BETWEEN THE STEERING WHEEL AND THE COLUMN HAD TO BE RECALIBRATED AND WE HAD TO PURCHASE A NEW BATTERY. I FIND IT SUSPICIOUS AND ALARMING THAT THIS SAFETY CONCERN COULD HAPPEN TO A VEHICLE DUE TO LOW BATTERY - ESPECIALLY SINCE THERE WAS NO INDICATION OF LOW BATTERY. THERE WERE NO WARNING LIGHTS AND ALL OTHER VEHICLE OPERATIONS FUNCTIONED PROPERLY. ALSO, NO DOORS WERE LEFT OPEN AND NO LIGHTS WERE LEFT ON, ETC... IN ORDER TO DRAIN THE BATTERY. EVEN IF THE PRIMARY CAUSE WAS THE BATTERY, THE BREAKS SHOULD NOT BECOME ACTIVATED AND THE STEERING DIFFICULT WHILE DRIVING DOWN THE ROAD AT 50 MPH WITH MY FAMILY IN THE CARE. CONSIDERING THE RECENT RECALL OF TOYOTA VEHICLES, I'M CONCERNED PERUZZI TOYOTA MIGHT HAVE GIVEN US FALSE INFORMATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10313527February 24, 2010
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
THE WELD THAT SECURES THE DOOR CHECK MOUNTING PANEL TO THE DRIVER DOOR IS FAILING ON MY 2004 SIENNA LE. I GET THE DREADED POPPING NOISES WHEN THE DOOR IS OPENED AND CLOSED. THE DOOR CHECK IS THE DEVICE THAT HOLDS THE DOOR OPEN HALFWAY OR FULLY OPEN. THIS DEVICE PROVIDES RESISTANCE SO THE DOOR DOES NOT SWING FREELY. TOYOTA IS AWARE OF THE ISSUE (TOYOTA SERVICE BULLETIN NV003-07) AND EXTENDED THE REGULAR WARRANTY TO 5 YEARS AND 1000,000 MILES FOR THIS SITUATION (TOYOTA MOTOR SALES USA LETTER TO ME IN ~ 2008). STEVINSON TOYOTA (LAKEWOOD CO) TOLD ME THE REPAIR WOULD BE AT MY EXPENSE. MY CAR IS ONLY 6 YEARS OLD AND HAS 111,000 MILES. IF TOYOTA WAS CONCERNED ENOUGH TO EXTEND THE WARRANTY AND COVER THE REPAIR, WHY NOT ISSUE A RECALL FOR ALL VEHICLES THAT EXPERIENCE THE PROBLEM? JUST BECAUSE MY CAR IS 6 YEARS OLD DOESN'T MEAN THE SAFETY ISSUE DUE TO A FAILED DOOR CHECK WENT AWAY. WHEN THE RETAINING MECHANISM WELD FAILS COMPLETELY, THE DOOR WILL SWING FREELY AND COULD CLOSE SUDDENLY WITHOUT ANY RESISTANCE. ANY PERSON IN THE WAY COULD BE HIT AND ANY LIMBS/FINGERS COULD BE TRAPPED BETWEEN THE DOOR AND FRAME. THIS VEHICLE PROVIDES THE FAMILY TRANSPORTATION SO THERE ARE KIDS INVOLVED HERE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10313778February 24, 2010
VEHICLE SPEED CONTROL, STRUCTURE
1. TOYOTA SIENNA CE DRIVER'S DOOR WELDED PART (INSIDE DOOR) SNAP OFF CAUSING LOUD THUD SOUND WHEN OPENING & CLOSING THE DOOR. I FOUND OUT IN THE INTERNET THAT BEFORE THERE WAS A LOT OF COMPLAINTS ABOUT IT BUT TOYOTA DID NOT ORDER A RECALL & NOW THEY WANT ME FIX IT IN A SHOP AT MY OWN EXPENSE. 2. SUDDEN ACCELERATION FROM IDLING DURING TRAFFIC CRUISING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10313819February 24, 2010
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
2004 TOYOTA SIENNA WITHIN ONE YEAR, BOTH AUTOMATIC SLIDING DOORS HAVE BECOME INOPERABLE FIRST (PASSENGER SIDE) LOCKING SENSOR FAILED, RESULTING IN INABILITY TO USE AUTOMATIC (MOTORIZED) CLOSING SYSTEM SECOND (DRIVER'S SIDE) FAILED ON 2/11/10. DOOR CABLE GOT JAMMED IN CENTER HINGE, RESULTING IN INABILITY TO CLOSE DOOR. HAD TO DRIVE TO DEALERSHIP WITH DOOR FULLY OPEN. BOTH CASES WERE ESTIMATED TO COST ALMOST $4000 TOTAL. FIRST ISSUE WAS RESOLVED BY JUST USING DOOR MANUALLY. SECOND ISSUE WAS RESOLVED BY CUTTING CABLE AND USING DOOR MANUALLY. CAN NOT AFFORD TO FIX BOTH ISSUES AT $4000. MANY WEB SEARCHES HAVE FOUND SAME/SIMILAR ISSUES ON THIS VAN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10313122February 23, 2010
STEERING
WE HAVE A 2004 TOYOTA SIENNA. WE BOUGHT IT NEW IN 2004 FROM PHILLIPS TOYOTA IN LEESBURG FL. THREE TO FOUR WEEKS AGO, WE STARTED NOTICING A PROBLEM WITH THE POWER STEERING WHEN FIRST STARTING IN THE MORNING. IT FEELS LIKE THE POWER STEERING IS JUMPING BETWEEN WORKING AND NOT WORKING WITH NO WARNING INDICATION OF A PROBLEM. THE FEELING IS THAT OF HAVING NO POWER STEERING UNTIL THE CAR HAS WARMED FOR TWO TO THREE MINUTES, THERE ARE NO WARNING LIGHTS OR AUDIBLE SOUNDS. IT HAS BEEN HAPPENING EVERY MORNING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10313405February 23, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2004 TOYOTA SIENNA, WITH ONLY 70,000 MILES. I SUDDENLY AND INTERMITTENTLY LOST POWER STEERING. IT WAS NOT TOTAL LOSS--THAT I COULD HAVE HANDLED, BUT IT WOULD COME AND GO, EVEN WITHIN A SINGLE TURN. WHEN I TURNED THE WHEEL, I COULD NOT PREDICT HOW THE CAR WOULD RESPOND. NO ACCIDENT, FORTUNATELY, BUT A COUPLE OF CLOSE CALLS. I DROVE IMMEDIATELY TO A T DEALER, AND THEY DIAGNOSED A FAILED U JOINT AND REPLACED IT TODAY. THERE HAD BEEN NO PRIOR SIGNS OF U JOINT FAILURE. I WANTED TO SUBMIT THIS IN CASE OTHERS ARE EXPERIENCING SIMILAR ISSUES. OTHERWISE, I JUST CONSIDER IT AN ISOLATED CASE. THANKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10312716February 22, 2010
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
TL*- THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE VEHICLE WAS PARKED AND THE REAR PASSENGER AUTOMATIC SLIDING DOOR CABLE BROKE WITHOUT WARNING. IN ADDITION, WHENEVER PARKED ON AN INCLINE THE REAR PASSENGER SLIDING DOOR CLOSED ABRUPTLY. THE CONTACT HAD CONCERN OF THE POTENTIAL SAFETY HAZARD. THE FAILURE MILEAGE WAS 75,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10312863February 22, 2010
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
MULTIPLE PROBLEMS WITH MINIVAN DOORS SINCE PURCHASE IN 2004. SLIDING DOORS FREEZE SHUT EVERY WINTER, ONLY OPENING AFTER CAR WARMS UP FOR 20-30 MINUTES. DRIVER SIDE DOOR WELD BROKE AFTER 3 YEARS AND NEEDED REPAIR. FRONT PASSENGER DOOR LATCH BROKE REQUIRING USE OF BUNGEE CORDS TO KEEP DOOR CLOSED UNTIL REPAIR PART COULD BE OBTAINED. POWER SLIDING DOOR AND MANUAL SLIDING DOOR ALSO DO NOT STAY OPEN AT TIMES CREATING DANGEROUS SITUATION FOR PEOPLE ENTERING AND EXITING THE VEHICLE. NOW, WARNING LIGHT COMES ON SHOWING DOOR OPEN, DRIVER SIDE MANUAL SLIDING DOOR DOES NOT SEEM TO CLOSE COMPLETELY. WHILE DRIVING, DOOR OPEN LIGHT AND INTERIOR LIGHTS ARE CONSTANTLY ACTIVATED. I HAVE TURNED OFF INTERIOR LIGHTS TO PREVENT BATTERY DRAIN FROM DOOR STAYING SLIGHTLY OPEN WHEN PARKED. DEALERSHIP WILL PERFORM DIAGNOSTIC AND REPAIR WORK BUT ADVISED SINCE THERE IS NO RECALL ISSUED THAT COST WILL BE MINE. THE SHEER NUMBER OF REPORTS OF SLIDING DOOR ISSUES SHOULD BE ENOUGH TO WARRANT A RESPONSE FROM TOYOTA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10312570February 21, 2010
TIRES, LATCHES/LOCKS/LINKAGES
WHILE DRIVING MY 2004 TOYOTA SIENNA MINIVAN, THE CABLE WHICH HELD THE SPARE TIRE UNDER THE CAR SNAPPED AND THE SPARE TIRE FELL OFF THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10311609February 18, 2010
ENGINE AND ENGINE COOLING, ENGINE AND ENGINE COOLING:COOLING SYSTEM
ENGINE OVERHEATED ON NUMEROUS OCCASIONS, SLOW LOSS OF RADIATOR COOLANT NOTED, AND 2 ENGINE THERMOSTATS REPLACED BEFORE CRACKED RADIATOR WAS DISCOVERED. WHILE OWNER WAS INVESTIGATING PROBLEM, IT WAS DISCOVERED THAT TOYOTA ISSUED A COUPLE OF YEARS AGO A TSB AND A LIMITED WARRANTY EXTENSION TO REPLACE RADIATORS FROM THIS YEAR (2004) AND THE NEXT (2005) OF THE SIENNA VAN. HOWEVER, WE HAVE BEEN ONLY OWNER OF THIS VAN AND HAVE RECEIVED EVERY OTHER NOTICE FROM TOYOTA REGARDING THIS MODEL YEAR OF VAN INCLUDING THE BAD DOOR HINGES (REPLACED UNDER WARRANTY), GAS STRUTS ON REAR HATCH (REPLACED UNDER WARRANTY), AND BAD SEAT BELT BEZEL (REPLACED UNDER WARRANTY) - BUT WE NEVER RECEIVED ANY NOTICE OF THE RADIATOR ISSUE - OUR RADIATOR IS NOW DAMAGED BEYOND REPAIR AND NEEDS REPLACEMENT AND TOYOTA WILL NOT REPLACE EVEN THOUGH THIS IS APPARENTLY A WELL KNOWN ISSUE AT TOYOTA. THERE SHOULD BE A FULL RECALL ON THIS ITEM GIVEN THE AMOUNT OF KNOWN BAD RADIATORS OUT THERE. THIS IS A SAFETY ISSUE AS THE RADIATOR IS PRONE TO SUDDEN AND CATASTROPHIC FAILURE. THE ONLY KNOWN REPAIR IS TO REPLACE THE RADIATOR. THERE IS EXTENSIVE ONLINE DOCUMENTATION OF THIS ISSUE - BUT TOYOTA CONTINUES TO STONEWALL MOST OWNERS ON THIS PROBLEM DUE TO THE EXPENSE (THIS IS MUCH MORE EXPENSIVE TO FIX THAN THE BAD HINGE, GAS STRUT, AND SEAT BELT BEZEL THAT DID HAVE SAFETY BULLETINS ISSUED ON THEM. HTTP://WWW.CARCOMPLAINTS.COM/TOYOTA/SIENNA/2004/TSBS.SHTML HTTP://WWW.CANADIANDRIVER.COM/FORUM/INDEX.PHP?TOPIC=58487.0 HTTP://WWW.EDMUNDS.COM/MAINTENANCE/RECALLTSB.HTML?TYPE=TSB&STYLEID=100458140&ZIP=#18 HTTP://WWW-ODI.NHTSA.DOT.GOV/CARS/PROBLEMS/TSB/TSBRESULTS_DRILLDOWN.CFM?START=1&SEARCHTYPE=DRILLDOWN&TYPE=VEHICLE&YEAR=2005&MAKE=TOYOTA&MODEL=SIENNA&&TYPENUM=1&SUBMIT=RETRIEVE+RECALLS&PRINTVERSION=YES HTTP://TOWNHALL-TALK.EDMUNDS.COM/WEBX?ED_SEARCHRESULTS@@.F0B4803!KEYWORDS=ALLIN%3AMSGTEXT%20LIMIT%3A.F0B4803%20RADIATOR&COUNT=20&SKIP=20. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10311725February 18, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT WAS DRIVING APPROXIMATELY 35 MPH ON NORMAL ROAD CONDITIONS. THERE WAS PRESSURE APPLIED TO THE ACCELERATOR PEDAL, FOLLOWED BY AN UNEXPECTED ACCELERATION AND SURGE. THE DRIVER APPLIED EXCESSIVE FORCE TO THE BRAKE PEDAL AND THE VEHICLE SLOWED DOWN. THE VEHICLE WAS ABLE TO CONTINUE OPERATION WITH CAUTION. THE FAILURES OCCURRED INTERMITTENTLY. THE VEHICLE HAS NOT BEEN REPAIRED FOR THE MALFUNCTIONS. THE FAILURE MILEAGE WAS 47,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10311783February 18, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE THE CONTACT WAS DRIVING 70 MPH USING THE CRUISE CONTROL THE VEHICLE SUDDENLY ACCELERATED WITHOUT WARNING. THE CONTACT HAD TO APPLY EXTREME PRESSURE TO THE BRAKES AND ENGAGE THE EMERGENCY BRAKE TO STOP THE VEHICLE. THE CONTACT NOTICED PRIOR THE FAILURE THAT THE VEHICLE WOULD SURGE WITHOUT WARNING WHENEVER TRAVELING UP AN INCLINE USING THE CRUISE CONTROL. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALERSHIP. THE CURRENT AND FAILURE MILEAGES WERE 73099.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10311192February 17, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
THE DRIVERS SIDE SLIDING DOOR ON MY 2004 SIENNA XLE WOULD NOT OPERATE.THE OPENING CABLE HAD FRAYED. THE TOYOTA DEALER WANTED $1,700. TO REPAIR THIS WHICH IS WAY TOO MUCH FOR A PROBLEM I DIDN'T CAUSE. THE DEALER CUT THE CABLE AND IT NOW WORKS MANUALLY BUT I CAN'T OPEN THE DOOR FROM THE INSIDE. THIS IS A SERIOUS DEFECT . I CAN'T USE THE DOOR IN AN ACCIDENT. TOYOTA SHOULD FIX THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10311278February 17, 2010
STEERING
LOSS OF POWER STEERING DUE TO INTERNAL LEAK OF FLUID INTO RACK. MADE HIGH PITCHED SQUEAKING NOISE AND FLUID WOULD SLOWLY LEAK (INTERNAL, COULD NOT FIND EXTERNAL LEAK) FIRST OCCURRED AROUND 11/08 AND REPAIRED FIRST UNDER WARRANTY ON 3/09 AT 34,749 MILES. NOW HAS OCCURRED AGAIN AT 80,000 MILES . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10311297February 17, 2010
EQUIPMENT ADAPTIVE/MOBILITY
FLOOR MAT ENTRAPMENT ON 2004 TOYOTA SIENNA LE AWD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10311384February 17, 2010
STRUCTURE:BODY:DOOR
TOYOTA SIENNA 2004 POWER SLIDING DOOR CABLE SNAPPED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10311452February 17, 2010
STRUCTURE:BODY:DOOR
SLIDING DOORS FREEZE PERIODICALLY - THEY WON'T OPEN OR CLOSE. PEOPLE INSIDE CAN'T GET OUT WITHOUT CLIMBING OVER FRONT OR BACK SEATS. WHEN THIS HAPPENS THE CAR SENSES THAT DOORS ARE OPEN AND LOUD BEEP SOUNDS AND INTERIOR LIGHTS GO ON AND OFF. THERE SEEMS TO BE NO WAY TO RESOLVE THIS AT THE TIME. THIS HAS HAPPENED APPROXIMATELY 3 - 4 TIMES PER SEASON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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