Toyota Sienna Complaints (2011)

615 consumer complaints on file.

#11202910April 22, 2019
STRUCTURE:BODY
THE SLIDING DOOR BEHIND THE DRIVERS SEAT WILL NOT OPEN MORE THAN 8 ". THAN AN ALARM DINGS UP FRONT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196190April 15, 2019
AIR BAGS
TAKATA RECALL: ATTEMPTED TO HAVE RECALL SERVICE COMPLETED AT HERITAGE TOYOTA IN CATONSVILLE, MD. WAS TOLD THEY DID NOT HAVE THE PARTS AND WAS PUT ON A WAITING LIST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195832April 12, 2019
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT, SUSPENSION
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. WHILE DRIVING APPROXIMATELY 25 MPH AND ATTEMPTING TO TURN, A GROWLING NOISE WAS HEARD FROM THE REAR OF THE VEHICLE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO PRIME TOYOTA ROUTE 2 (978-353-1700, LOCATED AT 700 OLD UNION TURNPIKE, LANCASTER, MA 01523) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED AND REPLACED THE REAR DIFFERENTIAL. THE FAILURE WAS REMEDIED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 64,000. *BF *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11189725March 18, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. WHEN THE ENGINE WAS STARTED WITH THE GEAR IN PARK AND THE PASSENGER SIDE SLIDING DOOR OPEN, THE VEHICLE SUDDENLY DROVE FORWARD AND CRASHED INTO A CONCRETE PILLAR. WHILE ATTEMPTING TO STOP THE VEHICLE, THE CONTACT BECAME TRAPPED BETWEEN THE VEHICLE AND THE CONCRETE PILLAR. THE CONTACT SUSTAINED INJURIES TO THE HEAD, LEFT HIP, LEGS, TORSO, AND BOTH ARMS. MEDICAL ATTENTION WAS NOT RECEIVED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 150,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11187286March 16, 2019
POWER TRAIN, UNKNOWN OR OTHER
MINIVAN PARKED BUT ROLL AWAY CAUSED INJURY. THE MINIVAN WAS PARKED TO PICK UP GROCERY BAGS BUT STARTED ROLLING AWAY AFTER THE LAST 2BAGS OF GROCEY
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11184304March 5, 2019
UNKNOWN OR OTHER
THE INTERIOR OVERHEAD PASSEGER SIDE DOOR BUTTON IS FAULTY AND WORKS INTERMITTENTLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181537February 21, 2019
STRUCTURE:BODY
THE PASSENGER SIDE AUTOMATIC SLIDING DOOR CABLE BECAME FRAYED TO THE POINT THAT THE DOOR WOULD NOT OPEN EITHER AUTOMATICALLY OR MANUALLY. THIS IS A SERIOUS SAFETY ISSUE AS CHILDREN CAN GET TRAPPED IN THE VAN AND BE UNABLE TO EXIT IN AN ACCIDENT. A QUICK SEARCH ONLINE SHOWS THAT THIS IS A COMMON PROBLEM WITH THE TOYOTA SIENNA VAN. THE FIX IS VERY EXPENSIVE: THE PART ALONE IS $800 AND IT REQUIRES 5-6 HOURS OF LABOR. THIS SHOULD BE A RECALL ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11179850February 13, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE STARTED TO DECELERATE. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE DECELERATED AND STALLED. THE VEHICLE WAS TOWED TO TOYOTA OF ORANGE (LOCATED AT 1400 N TUSTIN ST, ORANGE, CA 92867, (714) 639-6750) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11179939February 13, 2019
STRUCTURE:BODY
THE PASSENGER SIDE SLIDING DOOR STOPPED WORKING, IT DOESN'T OPEN AUTOMATICALLY, IT GET STUCK AND I THINK THAT'S A SAFETY ISSUE BECAUSE I HAVE 2 LITTLE KIDS THAT RIDE IN THOSE SEATS. I HIT THE OPEN DOOR BUTTON AND IT DOESN'T DO NOTHING ONLY BEEPS, I HAVE TO GET OUT OF THE VAN AND CLOSE THE DOOR FOR THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11175819February 9, 2019
UNKNOWN OR OTHER
WHEN I RENEWED MY NEW YORK STATE REGISTRATION I RECEIVED A NOTICE THAT I STILL DIDN'T HAVE THE SLIDING DOOR PROBLEM TAKEN CARE OF. WAITING FOR SEVERAL MONTHS FOR AN APPOINTMENT AT FOX IN AUBURN NY TO GET THIS REPAIRED. IS THERE ANOTHER DEALER THAT I CAN TAKE THE VEHICLE TO IN THE AREA?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174761February 6, 2019
AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION, AIR BAGS, SEATS
THE OCCUPANT SENSING SYSTEM DOES NOT RECOGNIZE THAT SOMEONE (FULL GROWN ADULT) IS SITTING IN THE PASSENGER SEAT. THIS PROBLEM IS IDENTICAL TO A PREVIOUS RECALL (NHTSA CAMPAIGN # 13V014000) TOYOTA SAYS THEY DO NOT HAVE TO FIX IT UNDER THE RECALL. PERHAPS THE RECALL DOES NOT COVER ALL OF THE VINS IMPACTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172004January 24, 2019
AIR BAGS
TAKATA RECALL WESTBURY TOYOTA HAS A 2011 SIENNA LE IN SILVER ON SALE ON THEIR LOT. I ADDRESSED THEM VIA EMAIL ABOUT MY CONCERNS ON RECALLS SPECIFICALLY THE TAKATA AIRBAG RECALL. WHEN I ENTERED THE VIN ON THE NHYSA WEBSITE IT SHOWED ONE RECALL 1/9/2019 FOR AIRBAG BUT NO OFFICIAL RECALL NUMBER ASSIGNED TO IT YET. AS SOON AS I EMAILED THEM BACK AT NIGHT AROUND 9 PM I NOTICED THE RECALL NOTICE HAD DISAPPEARED. THE CARFAX ALSO SHOWS 1/24/2019 THAT MANUFACTURE MAINTENANCE WAS CONDUCTED. SO ALL OF A SUDDEN AT 9:30 PM THEY MAGICALLY FIXED THE AIRBAGS!? I'M WORRIED ABOUT THE LEGITIMACY OF THE FIX THEY CONDUCTED AND AFRAID SOMEONE MIGHT GET INJURED SHOULD THEY BUY THIS VEHICLE. PLEASE INVESTIGATE OR REACH OUT TO THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170463January 16, 2019
VEHICLE SPEED CONTROL
ON A SNOWY SATURDAY MORNING, MY HUSBAND WAS SLOWLY (DRIVING LESS THAN 5 MPH) PULLING INTO A PARKING SPOT WHILE BRAKING. AS HE SHIFTED INTO PARK, THE VEHICLE SUDDENLY REVVED AND ACCELERATED OVER THE FIVE INCH CURB AND HIT A BUILDING A FEW FEET IN FRONT OF THE CAR. HIS FOOT REMAINED FIRMLY ON THE BRAKE DURING THE INCIDENT. ALTHOUGH THE VEHICLE HAD COME TO A COMPLETE STOP ONCE IT HIT THE BUILDING AND WAS PUT INTO PARK, THE ENGINE CONTINUED TO MAKE A LOUD REVVING SOUND. THE REVVING DID NOT STOP UNTIL THE VEHICLE WAS TURNED OFF.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11162070December 17, 2018
STRUCTURE:BODY
MY CAR WAS PARKED AS I OPENED THE SLIDING DOOR BEHIND THE DRIVER'S SEAT I HEARD A POP AS THE DOOR OPENED AND THE CABLE THAT OPENED THE DOOR SNAPPED OFF SENDINDING THE DOOR FORWARD. THE END OF THE CABLE WAS CORRODED. I SEE THEY HAVE OTHER DOOR SAFETY PROBLEMS WITH CORROSION I THINK THE CABLE SHOULD BE INCLUDED WITH THE RECALL. SINCERELY. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161698December 15, 2018
AIR BAGS, UNKNOWN OR OTHER
"TAKATA RECALL" NHTSA REFERENCE ID 16V340 THE SIENNA VIN (XXX) IS ACTUALLY IN SWITZERLAND. I'VE BEEN TOLD BY THE WORKSHOP STANDARD PROCEDURE IS THAT TOYOTA USA HAS TO DIRECT TOYOTA SWITZERLAND TO DO THIS REPAIR. MANY SIENNAS IN THE COUNTRY HAVE BEEN UPDATED THIS WAY. TIL TODAY , I HAVE NOT RECEIVED ANY NOTIFICATION TO PROCEED AND BRING MY SIENNA TO THE SWISS DEALERSHIP FOR THIS PURPOSE. IN ADDITION, THE TWO OTHER RECALLS; >SAFETY RECALL G04 - REMEDY NOTICE CERTAIN 2011 - 2016 MODEL YEAR SIENNA VEHICLES POWER SLIDING DOOR_NHTSA REFERENCE ID16V858 AND, >SAFETY (NON-COMPLIANCE) RECALL B0N - CUSTOMER NOTIFICATION PHASE 2011 AND CERTAIN EARLY 2012 MY SIENNA VEHICLES - TIRE AND LOADING INFO PLACARD AND OWNER'S MANUAL UPDATE SENT TO OWNERS. ASSIST CUSTOMER IF REQUESTED.NHTSA REFERENCE ID 11V560, ARE PENDING. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11160882December 12, 2018
POWER TRAIN
AT APPX 50-60K MILES, MY REAR DIFFERENTIAL BEGAN MAKING A LOUD WHIRRING SOUND. NO SPECIFIC 'TIME' OF FAILURE..JUST A GRADUAL BUZZING NOISE. DIAGNOSED AS A BEARING FAILURE IN A COUPLER FROM THE LOCAL TOYOTA SERVICE DEPT. $2500.00 FIX. RESEARCH SHOWS THE RAV 4 TO HAVE HAD SAME FAULTY PROBLEM, BUT THERE WAS A RECALL FOR RAV 4 OWNERS. WHY NOT A RECALL FOR SIENNAS? ONE WOULD THINK TOYOTA WOULD ASSUME SIENNAS WERE BOUGHT FOR LARGE FAMILIES, PACKED WITH CHILDREN, ETC, AND WOULD PLACE A RECALL FIRST AND FOREMOST. MANY PEOPLE HAVE POSTED ONLINE ON FORUMS AND YOUTUBE ABOUT THIS PROBLEM. I HAVE BEEN CORRESPONDING TO MULTIPLE GROUPS IN ORDER TO BRING MORE ATTENTION AND ACTION TO PROMOTE THIS FAULT AND GET PROPER COMPENSATION TO GET THIS FIXED. THE VEHICLE IS VERY LOUD, EXPECIALLY ON THE HIGHWAY. VERY UNSAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156438December 5, 2018
WHEELS
TIRES ON THIS VEHICLE ARE EXPERIENCING EXCESSIVE TIRE WEAR. I BOUGHT THE VEHICLE USED, BUT IT HAD A NEW SET OF TIRES ON IT. THE TIRES HAD TO BE REPLACED AT ABOUT 18,000 MILES DUE TO EXCESSIVE WEAR ON THE OUTSIDE TREAD OF THE TIRES. THE FOLLOWING IS A VIDEO I POSTED ON YOUTUBE DESCRIBING THE PROBLEM: HTTPS://YOUTU.BE/2EOK7U3RAYM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153980November 26, 2018
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. WHILE DRIVING 40 MPH, THE REAR DRIVER'S SIDE DOOR OPENED. THE CONTACT MENTIONED THAT THE DOOR HAD TO BE HELD CLOSED IN ORDER TO DRIVE THE VEHICLE. THE VEHICLE WAS TAKEN TO ALDERMAN'S TOYOTA (33 SEWARD RD, RUTLAND, VT 05701, (802) 776-6000) WHERE THE CONTACT WAS INFORMED THAT THE WIRING HARNESS WAS COVERED UNDER NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE); HOWEVER, THE CABLE OPENER ASSEMBLY AND ROLLER HINGE WERE NOT COVERED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 108,536. *DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11145336November 5, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WHILE PARKED IN MY DRIVEWAY, HAVING BEEN DRIVEN TWO HOURS BEFORE, MY VAN CAUGHT ON FIRE IN THE ENGINE COMPARTMENT. IT BURNED FOR AN UNKNOWN AMOUNT OF TIME BEFORE WE WERE ALERTED. THE ELECTRICAL SYSTEM WAS DISABLED BY THE FIRE CAUSING THE TWO BACK SLIDING DOORS TO BECOME INOPERABLE. THE VAN CAN SEAT 6 PEOPLE IN THE REAR PASSENGER COMPARTMENT AND THEY WOULD BE UNABLE TO EXIT THE VAN EXCEPT BY GOING THROUGH THE FRONT DOORS. EVEN NOW THAT IT IS AFTER THE FIRE, WE ARE STILL UNABLE TO OPEN THEM, FROM INSIDE, OUTSIDE, OR WITH ANY OF THE BUTTONS.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11145101November 3, 2018
STEERING
STEERING COMPONENT KEEPS GETTING LOOSE. I HAVE HAD TO REPLACE TWICE IN 2 YEARS. I AM AFRAID THAT THIS, IF NOT CORRECTED, CAN LEAD TO ACCIDENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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