Toyota Sienna Complaints (2004)

2,062 consumer complaints on file.

#10328417May 2, 2010
LATCHES/LOCKS/LINKAGES
I HAVE A 2004 TOYOTA SIENNA VAN. THE PASSENGER AUTOMATIC DOOR LOCK NO LONGER WORKS. I CAN ONLY MANUALLY LOCK AND UNLOCK IT FROM THE INSIDE OF THE VEHICLE. THE REMOTE ENTRY AND THE FRONT AUTOMATIC DOOR LOCK/UNLOCK DOES NOT WORK FOR THAT DOOR. IT IS AN AUTOMATIC SLIDING DOOR. THAT FEATURE WORKS FINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10328346May 1, 2010
SEATS, ELECTRICAL SYSTEM
TOYOTA (2004 SIENNA) SEAT HEATER BURNED A HOLE THROUGH THE LEATHER ON DRIVERS SEAT. TOYOTA (JUDY FAUL) INTERVIEWED ME/MY CASE AND SUBMITTED TO TERRENCE CHU (REGULATORY AFFAIRS). HE WROTE ME A LETTER 3 MONTHS LATER AND SAID TOYOTA WAS NOT AT FAULT BECAUSE I HAD A TOWEL (8"X8" BABY BURP CLOTH) ADJACENT TO MY LEG (LEFT OUTER THIGH) AND THE OWNERS MANUAL STATES "NOT TO USE AN INSULATING OBJECT" WITH THE SEAT HEATER OPERATING. HE NEVER CONTACTED ME FOR CLARIFICATION ON THE INCIDENT. I HAVE BEEN DENIED ACCESS TO ANYONE AT TOYOTA. THE DEALER (PEORIA, IL) SAID THEY WILL REPAIR FOR $1337, BUT WILL NOT SUPPORT ME TO REPAIR THE DAMAGE THE FAULTY HEATER CREATED. I CAN SEE THEIR LOGIC IF SITTING ON A STACK OF TOWLES, BUT NOT A RAG, OF WHICH THE CONSISTENCY IS LESS THAN THE SKI PANTS WORN (WITH THE HEATER OPERATING) OR MY WIFE SWEATER DRESSES IN THE SAME MANNER. PERSONAL FRIENDS (TORRY OLSEN) HAD THE SAME YEAR VAN AND THE SAME PROBLEM. TOYOTA REPAIRED THEIRS AS IT WAS UNDER WARRANTY. THE HEATER ELEMENT IS STILL HOOKED UP (AND DANGEROUS) AND TOYOTA WILL NOT SERVICE UNLESS WE PAY. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10328256April 30, 2010
STRUCTURE:BODY
I HAVE BEEN HAVING PROBLEMS WITH MY 2004 TOYOTA SIENNA'S PASSENGER SLIDING DOOR SINCE WE BOUGHT IT 2 YEARS AGO. I HAVE TAKEN IT IN TO HAVE THE CABLE LOOKED AT, THE INTERIOR LIGHTS CLICKING (APPARENT ELECTRICAL ISSUE WITH THE CABLE) AND THE DOOR. IN THE COLD THE DOOR FREEZING SHUT SO THAT MY KIDS HAVE TO CLIMB IN THROUGH THE FRONT OR BACK OF THE VEHICLE (LIKE THE DOG). THE DOOR GETTING STUCK, AND NOT CLOSING ALL THE WAY, AND HAVING TO SWITCH IT TO MANUAL MODE TO CLOSE IT. THE SENSOR ON THE DOOR, NOT WORKING, AND ALMOST SQUISHING MY CHILD. THIS MORNING THE DOOR FELL OFF THE TRACK AND BROKE MY BACK WINDOW. THERE WERE SCREWS LOOSE, THAT ARE SUPPOSE TO HOLD THE DOOR TO THE ROLLER. THE ROLLERS WERE OUT OF THE TRACK, WHICH IS WHAT BROKE THE WINDOW I BELIEVE. I DON'T KNOW WHAT WAS HOLDING THE DOOR ON. I HAD TO HAVE IT TOWED TO THE DEALERSHIP AS IT WAS UNDRIVEABLE. THE TOW TRUCK DRIVER HAD TO STRAP THE SLIDING DOOR TO THE REST OF THE VAN IN ORDER TO TOW IT. I AM SHOCKED TO FIND OUT THAT THERE ARE VERY MANY OTHERS WITH THIS SAME ISSUE. THE VEHICLE WAS NON FUNCTIONING BECAUSE THE DOOR WOULD NOT STAY ON! WHAT WILL IT TAKE TO FIX THIS PROBLEM? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10328003April 29, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
OUR 2004 SIENNA SLIDING DOOR BECAME STUCK OPEN AND WE WERE FORCED TO CUT THE CABLE IN ORDER TO SHUT THE DOOR. THE TOYOTA DEALER QUOTED SEVERAL THOUSAND $$ TO FIX IT. THE CABLE REMAINS CUT AND WE NOW USE IT AS A MANUAL OPENING DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10327405April 29, 2010
WHEELS:RIM
2004 TOYOTA SIENNA. CONSUMER STATES BUBBLING ON THE ALLOY RIMS. *TGW THE CONSUMER STATED IT LOOKED AS THOUGH THE RIMS HAD RUSTED FROM THE INSIDE OUT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10328159April 29, 2010
VEHICLE SPEED CONTROL
I WAS DRIVING IN THE MIDDLE LANE ON A THREE LANE ROAD. I ARRIVED AT A TRAFFIC LIGHT AND CAME TO A COMPLETE STOP. I WAS STANDING IN A TRAFFIC LIGHT WITH MY FOOT ON THE BRAKE. STANDING IN THE SAME TRAFFIC LIGHT, THERE WERE MANY CARS IN FRONT OF MY VEHICLE AND SEVERAL CARS BEHIND MY VEHICLE. SUDDENLY, I FELT MY VEHICLE WAS ATTEMPTING TO MOVE AND SMELLED BURNING RUBBER FROM THE RIGHT FRONT TIRE. AT THE SAME TIME MY FOOT WAS STILL APPLIED FIRMLY TO THE BRAKES AND MY VEHICLE JUMPED WITH A GREAT FORCE COLLIDING WITH THE VEHICLE IN FRONT ME, WHICH CAUSED ANOTHER IMPACT AND A THIRD IMPACT. THE POINT OF IMPACT ON MY VEHICLE WAS THE RIGHT SIDE OF THE FRONT OF THE VEHICLE. THE LEFT FRONT TIRE WAS ONLY TWO WEEKS OLDAND THE OTHER THREE TIRES WERE APPROXIMATELY 12,000 MILES. THE TWO FRONT AIR BAGS DEPLOYED AND THE VEHICLE WAS TOTALED. MY DAUGHTER WAS IN THE FRONT PASSENGER SEAT AND SUFFERED A TINY FRACTURE IN THE RIP CAGE AS A RESULT OF THE AIRBAG IMPACT. THIS WAS THE FIRST TIME WE HAD EXPERIENCED A CASE OF SUDDEN ACCELERATION. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10327877April 28, 2010
STRUCTURE:BODY:DOOR
BOTH REAR SLIDING DOOR CABLES OF OUR 2004 TOYOTA SIENNA HAVE SNAPPED, CAUSING THE AUTOMATIC DOORS NOT TO WORK. DRIVERS SIDE REAR SLIDING DOOR CAME OFF OF THE REAR TRACK AFTER CABLE SNAPPED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10327886April 28, 2010
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
NO PRIOR PROBLEMS. THE AUTOMATIC DOOR AND IT'S SAFETY FEATURE OF NOT CLOSING WHEN SOMETHING IS IN THE WAY STOPPED WORKING. THE DOOR WILL NOT OPEN COMPLETELY AND WHEN CLOSING IT CLOSES ON ANYTHING IN IT'S WAY. SOMETIMES IT WILL NOT CLOSE OR OPEN AT ALL. IF THE BUTTON IS ENGAGED TO TURN THE AUTOMATIC DOOR OFF THE DOOR WILL NOT BUDGE. IT WILL NOT WORK IN MANUAL MODE. NOTHING HAS BEEN DONE TO CORRECT THE FAILURE AS OF YET, AS THE EXPENSE IS PROHIBITIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10327936April 28, 2010
STRUCTURE:BODY:DOOR
I HAVE A TOYOTA SIENNA 2004. I HAVE AROUND 85K MILES ON THE VAN AND THE POWER SLIDING DOOR GOT STUCK IN THE OPEN POSITION. I WAS ABLE TO JAM IT CLOSED WITH QUITE A BIT OF FORCE. THE NEXT DAY THE OTHER DOOR FROZE OPEN AND I COULD NOT CLOSE. I BROUGHT IT TO THE DEALER WITH THE DOOR OPEN AND THEY CAN'T CLOSE EITHER AND TELL ME IT NEEDS A MOTOR AND CABLE ASSEMBLY FOR $1,700. THEY HAVEN'T TOLD ME WHAT THE FIRST DOOR NEEDS. I CAN SEE ON THE INTERNET THAT THIS IS A COMMON PROBLEM BUT TOYOTA DENIES IT. I DON'T THINK IT IS TERRIBLY SAFE TO HAVE A DOOR LOCK OPEN. FORTUNATELY WE WERE AT HOME WHEN IT WOULDN'T CLOSE AND SO I DIDN'T HAVE TO HAVE CHILDREN RIDE IN THE BACK WITH THE DOOR OPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10327825April 27, 2010
STRUCTURE:BODY:DOOR
DRIVERS SIDE PASSENGER SLIDING DOOR WILL NOT OPEN. THIS OCCURRED ON APRIL 27TH 2010. I WAS TRYING TO OPEN THE DOOR TO LET MY CHILDREN OUT OF THE VAN, AND IT WOULDN'T BUDGE. I CHECKED TO MAKE SURE THAT THE DOORS WERE UNLOCKED. THEY WERE BUT DOOR STILL WOULD NOT OPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10327699April 27, 2010
TIRES:TEMPORARY/EMERGENCY SPARE TIRE
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE DRIVING AT SPEEDS OF 20 MPH OVER A SPEED BUMP, THE SPARE TIRE FELL OFF FROM THE BOTTOM OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE UNKNOWN REPAIRS WERE MADE TO THE VEHICLE. THE FAILURE DID NOT RECUR. THE FAILURE MILEAGE WAS 41,000 AND THE CURRENT MILEAGE WAS 97,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10327784April 27, 2010
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE THE VEHICLE WAS PARKED WITH THE PASSENGERS SIDE SLIDING DOOR OPEN, THE CONTACT WAS UNABLE TO CLOSE THE DOOR. SHE ATTEMPTED TO UTILIZE THE KEYLESS REMOTE BUT TO NO AVAIL. SHE THEN ATTEMPTED TO CLOSE THE DOOR MANUALLY BUT WHEN DOING SO, BROKE A CABLE. THE DOOR WAS NO LONGER BEING UTILIZED DUE TO THE MALFUNCTION. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 74,000 AND THE CURRENT MILEAGE WAS 74,412. UPDATED 10/13/10*BF UPDATED 10/19/10
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10327366April 26, 2010
ENGINE AND ENGINE COOLING:COOLING SYSTEM
2004 TOYOTA SIENNA. ORIGINAL RADIATOR REPLACED DUE TO LEAK @ 21K MILES. RADIATOR REPLACED A SECOND TIME DUE TO LEAKS AT TOP L & R SIDES, NEAR END TANKS @ 80K MILES. RADIATOR IS NOW IN NEED OF ANOTHER REPLACEMENT @130K MILES DUE TO LEAKS AT THE SAME LOCATION. ALL RADIATORS HAVE BEEN REPLACED BY TOYOTA DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10327499April 26, 2010
STRUCTURE:BODY:DOOR
THE POWER SIDE DOOR CABLE ON MY 2004 SIENNA IS CRACKING. THE CABLE HASN'T SNAPPED, YET, BUT IF WE KEEP USING THE DOOR, IT WOULD, CREATING A VERY HAZARDOUS SITUATION. THE DOOR IS UNUSABLE NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10327590April 26, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE DRIVING AT APPROXIMATELY 10 MPH, THE CONTACT EASED PRESSURE OFF THE ACCELERATOR PEDAL BUT THE VEHICLE SUDDENLY ACCELERATED. HE DEPRESSED THE BRAKE PEDAL TO PREVENT THE VEHICLE FROM CRASHING INTO ANOTHER VEHICLE IN FRONT. THE VEHICLE CONTINUED TO ACCELERATE UNTIL HE TURNED OFF THE IGNITION. WHEN HE RESTARTED THE VEHICLE, IT SEEMED TO FUNCTION NORMALLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP WHERE HE WAS INFORMED THAT THE PROBLEM WAS CAUSED BY THE FLOOR MAT. THE VIN WAS UNAVAILABLE AT THE TIME OF THE COMPLAINT. THE CURRENT AND FAILURE MILEAGES WERE UNKNOWN. UPDATED 06/25/10.*LJ UPDATED 06/29/10.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10327347April 25, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
SIENNA 2004 LE ATTEMPTING TO OPEN THE PASSENGER SIDE REAR POWER SLIDING DOOR THE MECHANISM MADE A CLICKING SOUND AND THE CABLE SNAPPED. THE MOTOR STILL APPEARS TO BE FUNCTIONING BUT ONE OF THE 2 CABLES OPERATING THE DOOR (BRAIDED METAL CABLE) SNAPPED AND NOW THE DOOR ONLY SLIDES PART WAY OPEN IN THE 'MANUAL' MODE. I HAVE ONLY 83,000 KMS ON THIS 2004 SIENNA LE AND WAS SHOCKED TO SEE THIS FAILURE. HOWEVER, I FEEL LUCKY THAT NEITHER OF MY CHILDREN WERE INJURED BY THE CABLE OR MECHANISM FAILURE. NOW I AM OPERATING THE DOOR IN MANUAL MODE BUT IT IS NOT OPENING CORRECTLY AND I AM WORRIED THAT IT MAY OPEN INCORRECTLY AND CAUSE A SAFETY HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10327111April 23, 2010
STRUCTURE:BODY:DOOR
I WAS SHUTTING DOOR WHEN POWER SLIDING DOOR STUCK HAD TO MANUAL OVERRIDE TO SHUT. CABLE BROKE. BROUGHT TO DEALER THEY CUT THE CABLE TO ALLOW DOOR TO OPEN. THEN OTHER DOOR HAD SAME THING HAPPEN 6 HOURS LATER. BOTH DOORS, DIFFERENT INCIDENTS, SAME DAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10327166April 23, 2010
STRUCTURE
THE AUTOMATIC SLIDING DOORS ON OUR 2004 TOYOTA SIENNA WILL NOT OPEN OR CLOSE. THIS LOCKS MY CHILDREN IN THE BACK WITHOUT SAFE ACCESS TO EXIT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10327006April 22, 2010
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
THE CABLE TO THE AUTOMATIC PASSENGER SIDE SLIDING DOOR RUSTED AND SNAPPED. WE PUSHED THE BUTTON BY THE STEERING WHEEL TO MAKE IT A MANUAL DOOR SINCE IT WAS GOING TO COST BETWEEN 1,400 AND 1,600 DOLLARS DEPENDING ON THE DEALERSHIP WE ASKED. HOWEVER THE ONLY WAY TO CLOSE THE DOOR ONCE FULLY OPENED IS TO REACH INSIDE THE DOOR AND PULL THE INSIDE HANDLE TO UNLOCK THE HOLDING MECHANISM TO KEEP THE DOOR FROM SLIDING SHUT. MY 10 YEAR OLD SON WAS GETTING OUT OF THE CAR AND SHUTTING THE DOOR BY USING THE INSIDE HANDLE TO UNLATCH THE DOOR WHEN HIS FINGERS WERE SMASHED IN THE DOOR. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10327031April 22, 2010
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
SIENNA 2004 XLE VAN. THE REAR SIDE POWER DOOR STOPPED WORKING. THE CABLE HAD BROKEN AND HENCE THE POWER DRIVE FOR OPENING AND CLOSING THE DOOR WOULD NOT WORK. THE DOOR COULD BE OPENED BY SLIDING THE DOOR MANUALLY. I TOOK THE VAN INTO THE DEALERSHIP TO HAVE THE PART REPLACED. THEY WERE UNABLE TO GET TO THE REPAIR AND WE WERE LEAVING TOWN. I ASKED THEM IF THE CAR WAS SAFE TO DRIVE AS THERE WAS NO WAY TO DISABLE THE DOOR FROM USE AND THERE WOULD BE CHILDREN IN THE REAR WHO WOULD BY HABIT REACH TO OPEN THE DOOR. THE SERVICE MANAGER ASSURED ME IT WAS FINE - ONLY DIFFICULT TO OPEN MANUALLY AND EVEN CAME TO THE VEHICLE TO DEMONSTRATE. THE NEXT MORNING, MY HUSBAND DROVE THE VAN TO ON ERRANDS BEFORE LOADING UP TO TAKE IT ON VACATION. HE UNTHINKINGLY OPENED THE REAR PASSENGER DOOR RESULTING IN THE FAR BACK SIDE WINDOW SHATTERING AND THE DOOR FALLING OFF ONTO THE GROUND. IF THERE HAD BEEN SOMEONE SEATED IN THE VEHICLE, THEY WOULD HAVE BEEN COVERED IN GLASS. IF A CHILD HAD OPENED THE DOOR, IT WOULD HAVE FALLEN ON HIM. WE TOOK THE VAN TO THE DEALERSHIP AND CALLED THE TOYOTA CORPORATE LINE - BOTH REFUSED TO ACKNOWLEDGE THAT THE ISSUE WAS A SAFETY PROBLEM WE TOOK THE CAR TO AN INDEPENDENT REPAIR SHOP WHO TOLD US THAT THE CABLE SYSTEM WAS NO LONGER AVAILABLE AND HAD BEEN REPLACED BY A DIFFERENT SYSTEM WHICH MAY HAVE BEEN BECAUSE OF THE POTENTIAL SAFETY AND POOR ENGINEERING DESIGN. I WROTE LETTERS TO TOYOTA BUT RECEIVED NO RESPONSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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