Toyota Sienna Complaints (2004)

2,062 consumer complaints on file.

#10346056July 29, 2010
STRUCTURE:BODY:HATCHBACK/LIFTGATE
2004 TOYOTA SIENNA. APPROX. 60,000. PER RECALL, BOTH REAR GATE STRUTS WERE REPLACED ON 8/26/08. SINCE THEN, REAR GATE AUTOMATICALLY CLOSES WHEN IT'S REMOTELY OPENED (I.E., OPENED WITH THE KEY FOB OR CONSOLE BUTTON) AND IT REACHES ITS POINT OF HIGHEST TRAVEL, THEREBY PRESENTING A DANGER TO PERSONS STANDING UNDER THE GATE. I RETURNED THE VEHICLE ONCE TO THE DEALER WHICH SAID A TECHNICIAN WOULD REPLACE THE "BUMPERS" OR "STOPS," BUT THE PROBLEM CONTINUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10346127July 29, 2010
STRUCTURE
I AM THE ORIGINAL OWNER OF A TOYOTA SIENNA LE 2004 THAT CURRENTLY HAS 58K MILES AND IS KEPT IN GARAGE UNDER COVER. RECENTLY I NOTICED THAT THE DASHBOARD STARTED TO CRACK IN SEVERAL PLACES. THE CRACKS OPENED IN THE PLASTIC TOP OF THE DASHBOARD OVER THE CLOCKS PANEL AND NEAR THE AIR CONDITIONER EXITS. I WANT TO KNOW IF THERE IS ANY RECALL FROM TOYOTA USA COMPANY REGARDING THIS MATTER OR IF THIS DEFECT HAS BEEN REPORTED BY ANY OTHER CONSUMERS WITH THIS MODEL OF TOYOTA VEHICLE. I WOULD APPRECIATE YOUR INVESTIGATION AND NOTIFY ME OF ANY INFORMATION YOU FIND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10345822July 28, 2010
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED AS SHE ATTEMPTED TO OPEN THE PASSENGER'S SIDE AUTOMATIC DOOR, THERE WAS A GRINDING SOUND. THE DOOR WOULD REGULARLY OPEN SMOOTHLY BUT THE DOOR THEN BEGAN TO OPEN AND SHUT SPORADICALLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING AND/OR REPAIRS. THE CONTACT STATED THE DOOR WAS NO LONGER BEING UTILIZED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 100,006. UPDATED 10/21/10. *LJ THE CONSUMER STATED THE DEALER REFUSED TO REPAIR THE VEHICLE. UDDATED 10/26/10*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10344634July 22, 2010
LATCHES/LOCKS/LINKAGES
AT 66,000 MILES, MY 2004 TOYOTA SIENNA DRIVER SIDE FRONT DOOR BEGAN MAKING A POPPING SOUND. IT IS BROADLY KNOWN BY TOYOTA THAT THIS IS A DEFECT IN CONSTRUCTION AND WHILE THERE IS NOT A RECALL, THEY HAVE EXTENDED THE WARRANTY FOR THIS PROBLEM TO 6 YEARS OR 1000,000 MILES. THIS PROBLEM MANIFESTED ITSELF ONE WEEK AFTER THE CAR'S 6 YEAR PURCHASE DATE. TOYOTA CORPORATION REFUSED TO REPLACE THE DOOR. I WENT TO SEVERAL DEALERSHIPS AND FOUND ONE THAT SAID THAT TOYOTA AGREED THAT THE DOOR WOULD BE REPLACED ( WITH A NEWLY DESIGNED DOOR ) AND I WOULD HAVE TO PAY HALF OF THE PRICE: $1,700.00 . ISUBSEQUENTLY CANVASSED BODY SHOPS AND MECHANICS IN THE LOCATION OF THE DEALER IN QUESTION AND FOUND OUT THAT THEY KNEW OF MANY VEHICLES WITH THE SAME PROBLEM AND THAT THEY KNEW THAT DEALERSHIPS IN THE AREA WERE FIXING THE PROBLEM WITHOUT CHARGE FOR PEOPLE LIKE ME WHOSE WARRANTIES HAD EXPIRED. I AM IN THE PROCESS OF RENEGOTIATION WITH THE DEALER REGARDING THE REPAIR. IN ANY CASE, THIS IS MY LAST TOYOTA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10344322July 21, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
A 7-YEAR OLD BOY WAS CLIMBING FROM THE BACK SEAT TO THE DRIVERS SEAT OF A 2004 TOYOTA SIENNA MINIVAN. HE WAS THE ONLY PERSON IN THE VAN AT THE TIME, THE VAN WAS NOT RUNNING, THERE WERE NO KEYS IN THE IGNITION.. YET SOMEHOW, THE VAN'S TRANSMISSION WAS TAKEN OUT OF PARK AND PUT INTO GEAR. AS THE PARKING BRAKE WAS NOT SET, THE VAN ROLLED BACKWARDS DOWN THE DRIVEWAY, THROUGH A FENCE AND INTO A RAVINE WITH THE CHILD INSIDE. THE CHILD ALSO USED THE STEERING WHEEL DURING THE EVENT (WHICH SHOULD NOT BE POSSIBLE). NO ONE WAS HURT, BUT DAMAGE TO THE VEHICLE AND THE PROPERTY IS EXTENSIVE. IT IS UNCLEAR AS TO WHY THE TRANSMISSION AND STEERING COLUMN LOCK FAILED ON THIS VAN OR IF THIS IS AN ISOLATED DEFECT. AFTER THE ACCIDENT, THE TRANSMISSION LOCK APPEARS TO BE WORKING NORMALLY. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10344501July 21, 2010
STRUCTURE:BODY:DOOR
2004 TOYOTA SIENNA XLE LTD PASSENGER SLIDING DOOR CAME OFF SLIDING DOOR TRACK AFTER CABLE, AND AS I WAS TOLD, SLIDING DOOR MOTOR FAILED. DOOR WAS HANGING OPEN AND WAS UNABLE TO BE MOVED FROM THIS OPEN POSITION THIS WAS IN PARKING LOT CLOSE TO HOME WITH CHILDREN IN THE REAR SEATS. AFTER MANY HOURS I WAS ABLE TO FREE THE DOOR BY DISMANTLING SEVERAL COMPONENTS AND DIS-CONNECTING THE CABLE ASSEMBLY AND MOVING THE DOOR TO THE CLOSED POSITION (BUT STILL UNATTACHED BY THE CABLE OR SLIDE ROLLERS). I THEN HAD TO DUCT TAPE AND ROPE THE DOOR AND CAR CLOSED AND "LIMPED" HOME (A FEW MILES) WHERE IT WAS TOWED TO DEALERSHIP. VAN HAD TO BE FURTHER DUCT TAPED AND FLATBED TOWED TO DEALERSHIP WERE I WAS TOLD TOYOTA ONLY WARRANTIES/GUARANTEES DOORS AND OTHER ITEMS FOR 36,000 MILES. THE CHARGE WOULD BE $1500-$1600. THIS IS A HUGE DEFECT AND SAFETY ISSUE THAT UPON SOME INVESTIGATION IS NOT AT ALL UNCOMMON WITH THE SIENNA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10344524July 21, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
REGARDING A 2004 TOYOTA SIENNA XLE. SLIDING DOOR ON DRIVER SIDE DOOR WILL NOT OPEN PROPERLY. SLIDING DOOR CABLE SNAPPED UNDER NORMAL USAGE -- OPENED THE DOOR UP THIS MORNING AND IT SNAPPED. TOYOTA HAS TSB EL004-004 FOR THE ISSUE, BUT NO RECALL. THE TSB IS VALID FOR 3 YRS/36K MILES. MY VEHICLE HAS OVER 100K MILES. CALLED TOYOTA CUSTOMER SUPPORT AND RECORDED A COMPLAINT. TOYOTA WILL NOT OFFER AN FINANCIAL ASSISTANCE FOR THIS REPAIR WHICH WILL COST $1500-2000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10344607July 21, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
I HAVE A 2004 TOYOTA SIENNA (LE), BOTH MY SLIDING DOORS WILL NOT OPEN FROM INSIDE OR OUTSIDE, I CONTACTED THE DEALER AND THEY SAID THEY COULD FIX THE PROBLEM FOR APPROXIMATELY $2200. THIS IS A SERIOUS SAFETY CONCERN OF MINE AND I NEED TO KNOW IF THEIR IS ANY TYPE OF RECALL ON THE ON THE SLIDING DOORS, OR WHAT COURSE OF ACTION CAN I TAKE BESIDES PAYING THE DEALER $2200 TO CORRECT THIS PROBLEM. I'VE READ ONLINE NUMEROUS COMPLAINTS ON THIS SIMILAR SITUATION WITH THESE SLIDING DOORS, AND THE DEALERS ARE TELLING ITS CUSTOMERS THE SAME THING AS THEY TOLD ME. AGAIN, I PERSONALLY FEEL THIS IS A SERIOUS SAFETY CONCERN FOR A LIFE WHEN YOU CANNOT OPEN THESE DOORS TO SAFETY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10344252July 20, 2010
STRUCTURE:FRAME AND MEMBERS
I OWN A TOYOTA SIENNA 2004 VAN AND THERE HAS BEEN THIS PERSISTING AND IRRITATING POPPING SOUND WHEN YOU OPEN AND CLOSE THE DRIVER SIDE DOOR. I CALLED TOYOTA AND THEY SAID THAT THE VEHICLE IS NO LONGER COVERED BY THE WARRANTY. NOTHING WAS DONE BY TOYOTA, SO I HAD TO HAD IT REPAIRED BY MYSELF AT MY EXPENSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10344368July 20, 2010
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
2004 TOYOTA SIENNA. CONSUMER STATES THE RADIO DISPLAY IS DIFFICULT TO SEE ON THE DASHBOARD IN THE BRIGHT LIGHT. *TGW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10343598July 16, 2010
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE THE VEHICLE WAS PARKED, THE CONTACT ACTIVATED THE OPENING OF THE PASSENGER SIDE AUTOMATIC SLIDING DOOR AND HEARD A CRACKLING NOISE COMING FROM THE DOOR AREA. THE DOOR FAILED TO CLOSE WHEN ENGAGING THE AUTOMATIC DOOR MECHANISM. THE DOOR WAS CLOSED MANUALLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE TECHNICIAN INFORMED THAT THE AUTOMATIC DOOR MOTOR WOULD NEED TO BE REPLACED AT THE COST OF $2,000. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10343476July 15, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE
2004 SIENNA LE PASSENGER SIDE POWER SLIDING DOOR. CABLE WHICH PULLS DOOR OPEN HAS SNAP. DOOR IS NO LONGER OPERABLE. IT CANNOT BE OPENED EITHER ELECTRONICALLY OR MANUALLY. POSES HAZARD AS OCCUPANTS CANNOT EXIT OUT ONTO CURBSIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10343008July 13, 2010
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT WAS PARKED ON AN INCLINE WITH THE REAR DRIVER WINDOW OPENED. THE REAR SLIDING DOOR WAS ENGAGED BUT WOULD NOT LATCH IN THE OPEN POSITION. THE DOOR BEGAN TO INVOLUNTARILY CLOSE AND WOULD NOT REMAIN IN THE OPEN POSITION. THE CONTACT STATED THE FAILURE WOULD ONLY OCCUR WHEN THE REAR DRIVER WINDOW WAS OPENED. THE FAILURE WOULD OCCUR WHETHER ON AN INCLINE OR A FLAT SURFACE. THERE WAS NOT A RECALL FOR THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 68,000 AND THE CURRENT MILEAGE WAS 70,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10342870July 13, 2010
STEERING
TOYOTA SIENNA 2004 WITH ONLY 62,000 MILES PRESENTS KNOCKING NOISE WHEN OPERATING THE STEERING WHEEL, ALSO REQUIRING EXCESSIVE CORRECTION WHEN DRIVING THE VEHICLE IN HIGHWAYS. REQUESTED FIX DURING EXTENDED WARRANTY SOLD BY TOYOTA ITSELF. CLAIM WAS DENIED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10342747July 12, 2010
STRUCTURE:BODY:DOOR
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHEN THE CONTACT STARTED THE VEHICLE, THE PASSENGER SIDE SLIDING DOOR WOULD NOT OPERATE. HE STATED THAT THE MOTOR FAILED TWICE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THAT THE REPAIR COST WAS APPROXIMATELY $1,500. THE DEALER REFERRED HIM TO THE MANUFACTURER WHO STATED THAT THEY WOULD NOT PROVIDE ANY ASSISTANCE DUE TO THE AGE OF THE VEHICLE. WHEN THE FAILURE PREVIOUSLY OCCURRED, THE MANUFACTURER PAID HALF OF THE REPAIR COST FOR THE IDENTICAL FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000 AND THE CURRENT MILEAGE WAS 113,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10341599July 6, 2010
STRUCTURE:BODY
I OWN A 2004 TOYOTA SIENNA XL. BOTH SIDE DOORS DOESN'T OPEN DURING WINTER CONDITIONS AND WE HAVE TO USE THE FRONT DOORS FOR ACCESS. LATELY, THE DRIVER SIDE DOOR GOT JAMMED AND THE CABLE THAT PULLS SIDE DOOR GOT DISCONNECTED. I ALREADY HAD A DIFFERENT ISSUE WITH PASSENGER SIDE DOOR AND HAVE TO REPLACE THE MOTOR. KIND OF ANNOYING AND RELENTLESSLY INVOKES WARNING SOUND. SO SAFETY OF THE PASSENGERS ESPECIALLY IT PUTS KIDS IN DANGER. KINDLY ADVISE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10341104July 2, 2010
STRUCTURE:BODY:DOOR
DRIVER SIDE POWER PASSENGER SLIDING DOOR WILL NOT OPEN. ABLE TO PARTIALLY FORCE OPEN THE DOOR APPROXIMATELY 6 INCHES. DOOR APPEARS TO BE SNAGGING ON INTERNAL MECHANISM. INFANT CHILD CAR SEAT IS POSITIONED IN REAR DRIVER'S SIDE PASSENGER SEAT. IF THERE HAD BEEN AN EMERGENCY THAT REQUIRED THE REMOVAL OF CHILD, IT WOULD HAVE BEEN IMPOSSIBLE TO GET THE CHILD OUT THROUGH THAT DOOR. NO SIGNS OF IMPENDING FAILURE. TOOK TO TOYOTA DEALERSHIP AND THEY SAID THAT A CABLE HAD BROKEN CAUSING THE DOOR TO LOCK. THEY PROVIDED A CAUSE OF FAILURE AS 'C/S DRIVER SLIDING DOOR CABLE IS BROKEN. MOTOR AND CLUTCH ASSEMBLY IS BAD, DISCONNECTED MOTOR ASSY/DRIVER SLIDE DOOR IS MANUAL (EST $1700.00).' *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10340723June 30, 2010
STRUCTURE:BODY
TOYOTA HAS ISSUED AN "ENHANCED WARRANTY" (TECHNICAL SERVICE BULLETIN #07017, NHTSA ITEM # 10023697) TO COVER A KNOWN QUALITY DEFECT. THE FRONT DOOR-CHECK WELD MAY FAIL AND ALLOW THE DOOR TO MOVE FREELY OVER ITS ENTIRE RANGE OF MOTION WITHOUT ANY RESISTANCE. THERE ARE ONLY TWO WAYS TO FIX THE PROBLEM: 1) IF THE BREAK IS NOT TOO BAD YOU CAN RE-WELD THE BROKEN PIECE; 2) OR, IF THE BREAK IS TOO BAD THEN YOU MUST REPLACE THE ENTIRE DOOR. THE LOCATION OF THE BREAK (INTERNAL TO THE DOOR) HAS ABSOLUTELY NOTHING TO DO WITH MILEAGE AND IS NOT A LOAD-BEARING POINT BEYOND PROVIDING RESISTANCE TO THE MOVEMENT OF THE DOOR. FAILURE OF THIS WELD IS NOT A WARRANTY ISSUE BUT IS A KNOWN QUALITY DEFECT ON THE 2004-2007 SIENNA. FAILURE OF THIS WELD COMPLETELY REMOVES THE RESISTANCE TO THE MOVEMENT OF THE DOOR. BASED ON THE SIZE AND FREE-SWINGING WEIGHT OF THE DOOR, THERE IS THE INCREASED LIKELIHOOD OF ADDITIONAL BODY DAMAGE AND THIS IS A SAFETY HAZARD. THE WELD ON MY DRIVER'S SIDE DOOR FAILED AROUND 115,000 MILES ON MY 2004 SIENNA. THIS MILEAGE WAS BEYOND THE "ENHANCED WARRANTY" PERIOD OF UP TO 100,000 MILES. I CONTACTED MY LOCAL DEALER WHO SAID IT WAS OUT OF WARRANTY. I THEN CONTACTED TOYOTA CUSTOMER SERVICE (1-800-331-4331) TO EXPLAIN MY SITUATION AND REQUESTED THEM TO FIX THE DOOR. I EXPLAINED THAT I ONLY WANT MY DOOR FIXED, NOT A NEW CAR. THEY TOLD ME IT WAS "OUT OF THE EXTENDED WARRANTY" SO THERE WAS NOTHING THEY COULD DO. WARRANTIES ARE FOR UNKNOWN PROBLEMS, NOT A KNOWN, WELL-DOCUMENTED, AND RECURRING DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10340541June 29, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
2004 TOYOTA SIENNA AUTOMATIC SLIDING DOOR CABLE BROKE AND DOOR CAN NOT OPEN ANYMORE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10340690June 29, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
2004 TOYOTA SIENNA. THE LOCK ON THE POWER SLIDING DOOR HAS FAILED AND WE ARE UNABLE TO UNLOCK OR OPEN THE DOOR. IT CAN NOT BE USED TO EXIT THE VEHICLE IN THE CASE OF AN EMERGENCY AS THE DOOR IS BASICALLY NON-FUNCTIONAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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