Toyota Sienna Complaints (2004)

2,062 consumer complaints on file.

#10389860March 11, 2011
STRUCTURE:BODY:HATCHBACK/LIFTGATE
I HAVE A TOYOTA SIENNA 2004 LE MODEL. 2 WEEKS BACK MY BACK DOOR (HATCH BACK) STARTED CLOSING DOWN WITHOUT ANY RESISTANCE. THE BACK DOOR STRUTS HAVE STOPPED WORKING. THE BACK DOOR PRETTY MUCH FELL ON MY CHILD'S BACK. I CALLED TOYOTA BUT THEY WOULDN'T DO ANYTHING ABOUT IT. MY TOYOTA REFERENCE NUMBER IS [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386789March 7, 2011
STRUCTURE:BODY
DRIVER DOOR DEVELOPED THE "POPPING NOISE" DESCRIBED IN TOYOTA'S WARRANTY ENHANCEMENT IN DECEMBER, 2010 (ALSO DESCRIBED IN TECHNICAL SERVICE BULLETIN NV003-07 REVISED). THERE ARE APPROX. 600,000 VEHICLES AFFECTED BY THIS DEFECT. I JUST PAID $2,141.24 TO MY TOYOTA DEALER TO GET IT REPAIRED, SINCE I COULDN'T SELL THE VEHICLE IN AN UNREPAIRED STATE. WE BOUGHT THE VEHICLE EARLY IN 2004, AND THE EXTENDED WARRANTY WOULD HAVE EXPIRED IN 2009. 2004 OWNERS JUST NOW EXPERIENCING THE PROBLEM WILL HAVE TO PAY FOR REPAIRS FOR A PROBLEM THAT TOYOTA HAS ACKNOWLEDGED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386171March 2, 2011
STEERING
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO STEER AND THE WHEEL WOULD NOT RETURN TO THE STANDARD POSITION WHEN MAKING A TURN. THE CONTACT STATED THAT THE FAILURE OCCURRED WHEN THE WEATHER WAS COLD AND USUALLY WHEN THE VEHICLE WAS OPERATED BEFORE GIVEN A CHANCE TO WARM UP. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO ADVISED THAT THE STABILIZER LINK WAS CORRODED. THE STEERING RACK AND PINION, STEERING GEAR AND LINKAGE OUTER TIE RODS WERE ALSO REPLACED. THE MECHANIC ALSO ADDED POWER STEERING FLUID BUT TO NO AVAIL. THE FAILURE PERSISTED AND THE CONTACT RETURNED TO THE MECHANIC FOR FURTHER DIAGNOSTIC TESTING. THE MANUFACTURER WAS CONTACTED AND ADVISED THAT THERE WAS A TECHNICAL SERVICE BULLETIN FOR THE FAILURE UNDER NHTSA ITEM NUMBER: 10020994 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386229March 2, 2011
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
DRIVING MY 2004 TOYOTA SIENNA 65MPH ON THE HIGHWAY ON DRY PAVEMENT THE VSC LIGHT WENT ON, A BUZZER SOUNDED, AND I WAS UNABLE TO STEER OR BRAKE THE VEHICLE. THE STEERING WHEEL STARTED MOVING RAPIDLY RIGHT AND LEFT CAUSING THE CAR TO FISHTAIL AND THE BRAKE PEDAL WENT GOING IN AND OUT ON ITS OWN. EVERYTHING WENT BACK TO NORMAL AFTER ABOUT 20 SECONDS OR SO, AND I PULLED OFF INTO THE BREAKDOWN LANE. I THEN PULLED OUT AGAIN SLOWLY TO GET MY CAR IN A SAFER AREA AND IT HAPPENED AGAIN. THIS TIME I WAS GOING MUCH SLOWER BUT IT WAS HORRIFYING NONE THE LESS. I THEN PULLED OFF THE ROAD AND HAD THE CAR TOWED TO THE TOYOTA DEALER. I FOUND THAT A TECHNICAL SERVICE BULLETIN HAD BEEN ISSUED ON MY CAR IN 2005 AND THAT THE STEERING ANGLE SENSOR WAS THE CULPRIT. THE BULLETIN SAYS THAT "SOME CUSTOMERS MAY EXPERIENCE AN INTERMITTENT VSC ACTIVATION." OWNERS OF THE 2004 SIENNA HAVE NOT BEEN NOTIFIED OF THIS PROBLEM, WHICH AFTER EXPERIENCING IS CLEARLY A SAFETY ISSUE, AND THERE SHOULD HAVE BEEN A RECALL RATHER THAN A TSB. THE TSB SEEMS CLEVERLY WORDED TO AVOID THE FACT THAT A DRIVER COULD LOOSE ALL CONTROL OF THE STEERING WHEEL AND BRAKES WHICH IS CLEARLY A SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384743February 28, 2011
SEATS, ELECTRICAL SYSTEM
IN EARLY JANUARY 2011, THE HEATER FOR THE PASSENGER CAR SEAT IN MY TOYOTA SIENNA BURNED THROUGH THE LEATHER, THROUGH MY 12 YEAR OLD DAUGHTER'S DRESS AND SUPERFICIALLY BURNED HER LEG. I BELIEVE THE SEAT IS DEFECTIVE AS A FUSE OR OTHER SAFETY FEATURE SHOULD HAVE PREVENTED SUCH AN INJURY/EVENT. *TR
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10384694February 27, 2011
SEAT BELTS
2004 TOYOTA SIENNA. THE DRIVER'S SEAT BELT GETS STUCK IN THE BEZZLE AND FAILS TO RETRACK. THIS HAPPENS ALMOST EVERYTIME I TRY TO USE THE SEAT BELT CREATING A SERIOUS SAFETY CONCERN. MANY OWNERS OF THE SAME VEHICLE REPORTED THE SAME PROBLEMS. THERE WAS A RECALL ON THE SEAT BELT FOR MIDDLE SEATS. THE SEAT BELT FOR DRIVER'S SEAT SHOULD BE ALSO RECALLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384520February 25, 2011
STEERING
I NOTICED POWER STEERING BEGAN TO STIFFEN-UP OVER A PERIOD OF 3 MONTHS. I CHECKED THE PS FLUID AND ADDED VERY LITTLE, BUT STILL DID NOT SEE ANY CHANGE IN THE STIFFNESS. AFTER READING SEVERAL INCIDENTS OF THIS, I AM GOING TO BRING IT TO A DEALER FOR THEM TO ASSESS, BUT IT SEEMS TO ME THE CORROSION ISSUE TO BE THE CASE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384290February 24, 2011
STRUCTURE:BODY:DOOR
WE HAVE A 2004 TOYOTA SIENNA, WHICH WE BOUGHT NEW. VERY OFTEN WE'VE HAD BOTH REAR SLIDING DOORS FROZEN SHUT WHEN IT GETS COLD. IF WE ATTEMPT TO OPEN ONE OF THE DOORS, THE MOTOR OPENS IT A FRACTION OF AN INCH AND THEN WON'T CLOSE AGAIN COMPLETELY SO THAT WE HAVE TO DRIVE WITH THE DOOR NOT ENTIRELY CLOSED. I DON'T FEEL THAT I CAN HAVE MY CHILD IN THE BACK SAFELY WITH THIS SITUATION, NOT TO MENTION THE INCONVENIENCE OF HAVING TO CLIMB OVER SEATS TO GET IN AND OUT. I WILL NOT TAKE IT ON THE HIGHWAY WITH ANY PASSENGERS FOR FEAR THE DOOR WILL SUDDENLY OPEN ON THE HIGHWAY WITHOUT WARNING. THIS APPEARS TO BE A PROBLEM WITH MANY 2004 SIENNA VANS AND IT SHOULD BE A SAFETY RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384306February 24, 2011
UNKNOWN OR OTHER
I OWN A 2004 TOYOTA SIENNA WITH SLIDING DOOR PROBLEMS. THE CABLE HAS FRAYED SO BADLY ON THE DRIVER SIDE THE DOOR IS INOPERABLE AND HAS BEEN SO FOR SEVERAL YEARS. THE CABLE ON THE PASSENGER SIDE DOOR IS ALSO FRAYED AND I FEAR WILL BECOME INOPERABLE SOON. CAR WAS OUT OF WARRANTY AND TOYOTA WANTS $1400 TO FIX THE DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384316February 24, 2011
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
2004 TOYOTA SIENNA DRIVER DOOR PROBLEM. DOOR MAKES CRACKING AND POPPING WHEN BEING OPENED HAVE BEEN TOLD THAT IT IS A BROKEN WELD BUT THE DOOR HAS NEVER BEEN PUSHED TO FAR OR COMPROMISED IN ANY WAY THAT WOULD HAVE BROKEN WELD. TOYOTA BASICALLY WASHED THEIR HANDS OF ANY RESPONSIBILITY THOUGH FROM READING POSTS ON THIS SITE AND OTHERS IT IS A COMMON PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384319February 24, 2011
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
2004 TOYOTA SIENNA HEATED SEATS. DRIVERS SIDED HEATED SEAT FAILED RIGHT AFTER EXPIRATION OF OUR WARRANTY TOYOTA QUOTED 800 FOR REPAIR WITHOUT ANY OFFER OF ASSISTANCE. PASSENGER SIDE HEATED SEAT QUIT WORKING APPROXIMATELY A YEAR LATER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384318February 24, 2011
STEERING
2004 TOYOTA SIENNA POWER STEERING IS TIGHT. THE POWER STEERING DOES NOT FUNCTION AS SMOOTHLY AS IT SHOULD ON THIS VEHICLE. DEALER SAYS IT IS A BELT ISSUE BUT THAT HAS NOT CORRECTED PROBLEM IN THE PAST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384399February 24, 2011
STRUCTURE:BODY
WITH ONLY ABOUT 60K MILES ON MY 2004 TOYOTA SIENNA POWER DOOR MOTOR FAILED. I HAD TO PAY OUT OF POCKET ABOUT 1500.00 TO FIX IT. 7 MONTHS LATER THE PART FAILED AGAIN, AND THANK GOODNESS THAT PART WAS UNDER WARRANTY. THE SECOND TIME THE PART FAILED IT JAMMED UP THE DOOR THE CABLE SNAPPED AND MY DOOR FELL OFF THE TRACK AND SCRATCHED AND DENTED MY VAN. WE DEMANDED THAT TOYOTA PAY TO FIX OUR VAN. TWO TIMES IN ONE YEAR THAT THE SAME PART FAILED. NOW IT HAS BEEN 9 MONTHS SINCE THE LAST TIME IT WAS REPAIRED AND NOW IT IS MAKING A POPPING SOUND. I FEAR THAT THIS PART WILL FAIL AGAIN AND I WILL HAVE TO PAY OUT OF POCKET TO FIX IT AGAIN. IT IS UNSAFE TO GO WITHOUT FIXING THE PART BECAUSE THE POWER DOORS ARE ENTIRELY TOO HEAVY FOR A CHILD TO OPEN, YET THE PART IS SO OUTRAGEOUSLY EXPENSIVE. TOYOTA KNOWS THIS IS A PROBLEM YET INSTEAD OF RECALLING THE PARTS, THEY ARE PROFITING OFF OF PEOPLE LIKE MY FAMILY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384093February 23, 2011
STRUCTURE, ELECTRICAL SYSTEM
THE REAR PASSENGER POWER SLIDING DOOR FAILED. THE CABLE THAT OPENS AND CLOSES THE DOOR SNAPPED AND THEN BOUND UP JAMMING THE DOOR OPEN ABOUT 3 INCHES. MY CHILDREN COULD NOT EXIT THE VEHICLE ON THAT SIDE IF THERE WAS AN ACCIDENT AND I HAD TO DISSASEMBLE THE DOOR JUST TO CLOSE IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384179February 23, 2011
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS 2004 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE ATTEMPTING TO ENTER A PARKING SPACE, THE VEHICLE ABNORMALLY ACCELERATED AND CRASHED INTO A CONCRETE WALL. THE AIR BAGS THEN DEPLOYED AND THE CONTACT SUSTAINED INJURIES TO THE KNEE AFTER STRIKING THE STEERING WHEEL. THE MANUFACTURER WAS NOT CONTACTED IN REGARDS TO THE FAILURE NOR WAS THE VEHICLE TAKEN TO THE DEALER FOR DIAGNOSIS. THE REPAIRS AND FAILURE WERE BEING HANDLED BY THE CONTACTS INSURANCE COMPANY. THE VEHICLE WAS TOWED TO AN AUTO REPAIR CENTER. THE FAILURE MILEAGE WAS 25,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10384068February 22, 2011
STEERING
OUR 2004 TOYOTA SIENNA DEVELOPED A CLICKING OR POPPING SOUND IN THE STEERING COLUMN WHEN TURNING LEFT OR RIGHT AFTER ABOUT 3 SEASONS OF WINTER DRIVING IN MINNESOTA. THE DEALER SAID THAT THEY DID NOT HEAR/FEEL THE PROBLEM. EACH CONSECUTIVE WINTER THE SYMPTOMS WOULD GET WORSE AND THE TOYOTA DEALER CLAIMED THEY COULD NOT DUPLICATE THE NOISE OR HEAR A PROBLEM. ABOUT 4 MONTHS AGO, THE STEERING BECAME ERRATIC AND FELT UN-BOOSTED AT TIMES REQUIRING A GREAT DEAL OF EFFORT TO TURN THE WHEEL. I DID SOME RESEARCH ONLINE AND CAME ACROSS A TOYOTA TECHNICAL SERVICE BULLETIN ST003-04 WHERE THEY DESCRIBE A SHAFT NOISE THAT IS CAUSED BY CORROSION. THE NHTSA INVESTIGATION CONCLUDED THAT TOYOTA'S CLAIMS THAT THE NOISE WAS MINOR, NOT A SAFETY HAZARD, AND OCCURRED INFREQUENTLY. WE TOOK THE SIENNA BACK TO THE DEALER AND I SPECIFICALLY ASKED THEM TO EXAMINE THE INTERMEDIATE SHAFT AND SHOWED THEM THE TSB. THEY REPORTED BACK THAT I HAD A SEVERELY CORRODED INTERMEDIATE SHAFT FROM ROAD SALT AND IT HAD SEIZED AT ONE END OF THE CONNECTION. THE TSB CAMPAIGN WAS ONLY GOOD FOR THE FIRST 36,000 MILES (OUR VAN HAD ABOUT 82,000 MILES AT THE TIME OF THE REPAIR) SO THE OUT OF COST EXPENSE TO MAKE THE VEHICLE SAFE TO STEER AGAIN WAS $527. I CAN NOT SPEAK TO THE FREQUENCY THIS DEFECT AFFECTS OTHER 2004 SIENNAS, BUT I CAN ATTEST TO A NUMBER OF NEAR MISSES ON THE ROAD CAUSED BY THE ERRATIC AND LACK OF POWER STEERING ASSIST CAUSED UNTIL THE REPAIR WAS FINALLY DIAGNOSED AND FIXED. CORROSION RESISTANCE OF STEERING COMPONENTS SHOULD BE A FUNDAMENTAL ATTRIBUTE OF ANY VEHICLE AS THE LOSS OR DIMINISHED CAPACITY OF THAT FUNCTION INSTANTLY CREATES A HAZARD TO THE VEHICLE OCCUPANTS AND OTHERS ON THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383459February 21, 2011
STRUCTURE:BODY:DOOR
WE HAVE HAD ISSUES WITH OUR SLIDING DOORS ON OUR 2004 TOYOTA SIENNA LE AWD SINCE WE PURCHASED IT. BOTH DOORS STICK WHENEVER THE TEMP DROPS BELOW FREEZING. THE ONLY WAY TO OPEN THEM AT TIMES IS TO CLIMB INSIDE AND THROW MY 6'0" 240LB BODY INTO IT. EVEN THEN I'VE HAD THEM NOT OPEN. DUE TO THE CONTINUED STRESS PLACED ON THE OUTER HANDLES THE DRIVER'S SIDE REAR FINALLY BROKE OFF. THAT WAS NOT DUE TO ME BEING OVERLY PHYSICAL WITH IT EITHER. THAT ONE WAS PULLED OFF BY MY WIFE, 5'0" 120LBS.ALSO, THE PASSENGER REAR SLIDING DOOR WAS EQUIPPED WITH AN AUTOMATIC DOOR. THE CABLE SNAPPED ON THAT A COUPLE OF MONTHS AGO. THAT DOOR WON'T EVEN OPEN NOW. I UNDERSTAND NORMAL WEAR AND TEAR BUT I BELIEVE THIS GOES BEYOND THAT. HEAVEN FORBID IF WE'RE IN AN ACCIDENT BECAUSE ONE DOOR CAN'T OPEN AND THE OTHER SIDE WILL ONLY OPEN FROM THE INSIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383420February 20, 2011
STRUCTURE
DRIVER'S DOOR (FRONT) HINGE/WELD ON 2004 TOYOTA SIENNA BEGAN WITH LOUD CREAKING NOISE EVERY TIME DOOR IS OPEN AND CLOSED. THEN CREAKING TURNED INTO CLICKING SOUND EVERY TIME DOOR IS OPEN AND CLOSED, AND THAT PROGRESSED INTO A LOUD POPPING/SNAPPING SOUND. OUR REPAIR SHOP (NOT TOYOTA) REWELDED THE HINGE (SUMMER 2010 - VAN HAD 60,000 MILES) BUT THEY ADVISED THIS WAS NOT A PERMANENT FIX FOR THE PROBLEM. ON 2/20/11 (VAN NOW HAS 64,000 MILES) HINGE IS NOW COMPLETELY NOT FUNCTIONING AND DOOR IS JAMMED SHUT. FRONT DRIVER'S DOOR WILL NOT OPEN MORE THAN 1/2 INCH FORCING THE DRIVER OF THE VEHICLE TO ENTER/EXIT THROUGH THE PASSENGER SIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10382872February 16, 2011
STRUCTURE
TOYOTA SIENNA 2004, REAR LIFTGATE STRUTS ARE GIVING OUR AGAIN. WE HAVE HAD THIS AUTO SINCE THE FACTORY SENT IT TO THE DEALERSHIP. ONCE REPLACING THE STRUTS DUE TO RECALL. NOW WHENEVER YOU LIFT THE GATE VIA MANUALLY PRESSING THE BUTTON ON THE BACK OF THE VAN, THE LIFT GATE ONLY OPENS HALFWAY. THIS LEAVES THE OPERATOR WITH THE ONLY OPTION OF PRESSING FURTHER UP ON THE LIFT GATE. I EXPECT THAT THIS ISSUE WILL NOW GET WORSE AND NOT STAY OPEN AT ALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10382770February 15, 2011
STRUCTURE
WE HAVE A 2004 TOYOTA SIENNA WITH A RIGHT SIDE POWER SLIDING DOOR AND THE DOOR THAT PULLS THE DOOR BROKE YESTERDAY,I SEE THAT THE CABLE GOT ROTTEN AND IT DID NOT HAVE A PLASTIC COVER ON IT..I CONTACTED TOYOTA OFFICES YESTERDAY AND THE SAY TO ME THAT I SHOULD BRING THE CAR TO A DEALER AND PAY FOR INSPECTION ANT THEN THEY WILL INFORM TOYOTA HOW AND WHY IT GOT BROKE...AND TOYOTA REP TOLD ME AFTER THAT WE WILL INVESTIGATE IF IS AN ISOLATED CASE OR MANY PEOPLE HAVE THIS PROBLEM..NOW THIS WHOLE REPAIR WILL COST $1800.00 JUST FOR A CABLE THAT GOT ROTTEN BECAUSE NO PLASTIC COVER..I HOPE YOU CAN TAKE OF THIS ..PLEASE WE NEED YOUR HELP..THANKS A LOT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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