Toyota Sienna Complaints (2004)

2,062 consumer complaints on file.

#10404439June 4, 2011
STRUCTURE:BODY:DOOR
2004 TOYOTA SIENNA. LEFT SIDE, DRIVER SIDE POWER SLIDING DOOR WILL NOT CLOSE-MOTOR FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10404340June 3, 2011
STEERING
THE STEERING WHEEL ON MY 2004 TOYOTA SIENNA IS STIFF AND IT IS HARD TO CONTROL THE VEHICLE. TOOK THE VEHICLE FOR INSPECTION AT THE TOYOTA DEALERSHIP AND THEY WERE UNABLE TO DIAGNOSE THE PROBLEM. NOW THE VEHICLE IS NOT IN A DRIVABLE CONDITION AND WILL HAVE TO BE TOWED ANOTHER TOYOTA DEALERSHIP. TALKED TO TOYOTA CUSTOMER SERVICE ABOUT THE TSB'S POSTED ON-LINE RELATED TO THE STEERING PROBLEM ISSUE. REVIEWED THE DETAILS ABOUT NHTSA CAMPAIGN ID NUMBER: PE08041. ALSO NOTICED THAT OTHER SIENNA OWNERS HAVE ALSO EXPERIENCED SIMILAR PROBLEMS WITH THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10402687May 25, 2011
SEAT BELTS
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THE FRONT DRIVER'S SEAT BELT INTERMITTENTLY JAMMED AND BECAME STUCK WHENEVER HE ATTEMPTED TO BUCKLE THE BELT. THE SEAT BELT WOULD BECOME STUCK WHILE PARTIALLY REMOVED FROM IT'S RETRACTOR. IN ORDER TO REMOVE THE BELT FROM THE JAMMED POSITION, THE CONTACT WOULD NEED THE ASSISTANCE OF A SCREW DRIVER. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THE VEHICLE WAS OPERATING AS INTENDED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 25,000 AND THE CURRENT MILEAGE WAS 65,000. THE VIN WAS UNAVAILABLE. UPDATED 06/08/11*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10402398May 23, 2011
TIRES
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA WITH DUNLOP RUN FLAT TIRES, SIZE 225/60/17, DOT NUMBER 3T6R2508. THE CONTACT WAS DRIVING 55 MPH WHEN THE FRONT AND REAR PASSENGER TIRES BLEW. THE CONTACT STATED THAT THERE WERE ABNORMAL BUBBLES IN THE TIRES. THE VEHICLE WAS TOWED TO THE DEALER WHO ADVISED THAT ALL OF THE TIRES NEEDED REPLACING. THE TIRES WERE REPLACED. THE CURRENT AND FAILURE MILEAGE WAS 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10402487May 23, 2011
STRUCTURE:BODY:DOOR
TOYOTA SIENNA 2004 LE - REAR DOOR STRUTS (MANUAL) FAILED CAUSING THE DOOR TO DROP (FREE FALL). VERY LUCKY THAT MY KIDS WERE NOT AROUND AT THAT TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10402196May 20, 2011
STRUCTURE:BODY:DOOR
2004 TOYOTA SIENNA,POWER DOOR CABLE SNAPPED...DEALER ASKING $1500 TO FIX THIS PROBLEM..WHEN THIS HAPPENED ,THE CAR WAS ONLY 50K MILES ON THIS..I FOUND THAT THIS IS A COMMON PROBLEM WITH ALL THE SIENNA..I WOULD LIKE TO CONCEDE THIS AS A RECALL & FIX THIS ASAP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10401344May 17, 2011
STRUCTURE, EQUIPMENT:MECHANICAL
DESCRIPTION: FRONT DOOR CHECK POPPING NOISE CAUSE: SPOT WELD IN DOOR CHECK FAILED CONTROLS DOOR WHEN OPENING AND CLOSING SAFELY. TOYOTA HAS TSB NV003-07, BUT HAS LIMITED WARRANTY. EXPIRED FOR ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10401364May 17, 2011
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
MANUAL SLIDING DOOR (DRIVERS SIDE) DOESN'T LATCH COMPLETELY AND COMES OPEN WHEN TURNING RIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10400547May 11, 2011
STRUCTURE:BODY
MY 2004 SIENNA TOYOTA DOOR FELL RIGHT OFF OF THE CAR. FIRST THE POWER OPENING STOPPED WORKING THEN SOME WIRE SNAPPED AND THE DOOR FELL RIGHT OFF THE CAR. THIS IS USUALLY A SPOT MOST PEOPLE PUT THEIR CHILDREN. THIS IS A DOOR THAT TEACHERS OPEN TO GET MY CHILD OUT FOR SCHOOL. IF THIS HAPPENED MOMENTS BEFORE IT WOULD OF FELL ON A TEACHER IN FRONT OF THE ENTIRE SCHOOL AND MY CHILD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10399918May 10, 2011
LATCHES/LOCKS/LINKAGES
MY COMPLAINT BEGAN AT 110,000 MILES. I BEGAN CALLING TOYOTA IN 2008 WHEN MY PASSENGER SIDE AUTOMATIC DOOR CAUGHT MY DAUGHTERS ARM AND THE SAFETY FEATURE DID NOT REOPEN THE DOOR. ABOUT TWO MONTHS LATER, I DROPPED MY DAUGHTER OFF TO SCHOOL THE PRINCIPAL WAS COMING TOWARD THE DOOR AND THE CABLE SNAPPED! I HAVE CALLED EVERY TOYOTA COMPANY I CAN ONLY TO BE TOLD IT WOULD COST $3,000 AND "ITS NORMAL WEAR AND TEAR" REALLY? THE CABLE WAS RUSTED BECAUSE THE CABLE IS ON THE OUTSIDE OF THE VEHICLE. THE DOOR WOULD NOT SHUT AT ALL, AND COULD NOT BE PUT INTO MANUAL BECAUSE OF THE CABLE. I HAVE TAKEN TO ANOTHERMECHANIC AS TOYOTA HAS NO REGARD FOR HUMAN LIFE, WHEN SOMEONE DIES, THEY WILL FIX IT. I HAVE 6 COMPLAINTS ON FILE AND NOONE WILL HELP ME UNLESS I PAY $3,000 TO FIX A CABLE THAT WAS DEFECTIVE. THE CAR WAS BARELY 4 YEARS OLD. I GOT IT SHUT, AND WITH NO JOB AND BUDGET RESTRAINTS, IT IS NOT FIXED YET. TODAY-5/10/11 THE PASSENGER MANUAL DOOR LOCKING MECHANISM BROKE AND NOW THIS DOOR WILL NOT OPEN. I HAVE CALLED 15 PEOPLE FROM TOYOTA, AND ALL THEY CAN TELL ME IS SORRY. IT IS NORMAL WEAR AND TEAR OF THE VEHICLE. MY CHILDREN ARE TRAPPED IN THE VEHICLE, HAVE TO CLIMB OVER THE SEATS- THIS IS A DEFECT. I HAVE GOOGLED THE PROBLEM AND THOUSANDS HAVE THIS ISSUE.I CONTACTED ANOTHER MAN FROM TOYOTA AND HE DIRECTED ME TO YOUR SITE. I WAS TOLD" NO ONE HAD DIED FROM IT, SO ITS NOT A SAFETY ISSUE." I WILL NEVER PURCHASE A TOYOTA AGAIN! SOMEONE NEEDS TO DO SOMETHING ABOUT THIS BEFORE SOMEONE IS KILLED BECAUSE THE DOORS WON'T STAY LOCKED, OR SHUT AND IF THE LOCK BREAKS, THE KIDS ARE TRAPPED INSIDE THE CAR. I AM NOT GOING TO STOP, I WILL CALL MY STATE REPS, CONGRESSMEN, NEWS ATTORNEY GENERAL UNTIL SOMEONE REALIZES THIS IS A HUGE ISSUE. INVESTIGATE THIS ISSUE AND YOU WILL SEE HOW MANY THIS IS HAPPENING TOO. PLEASE BEFORE A LIFE IS LOST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10398883May 4, 2011
STRUCTURE
REAR SLIDING DOOR POWER CABLE ON 2004 TOYOTA SIENNA BROKE. CAUSING DOOR TO BE STUCK IN OPEN POSITION. TOYOTA HAS KNOWN OF DEFECT AND ISSUED A TSB (EL004-04) IN APRIL OF 2004, BUT DID NOT REPAIR PREVIOUSLY MANUFACTURED MINIVANS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10398423May 1, 2011
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
PASSENGER SLIDING DOOR FAILURE. CABLE COMPROMISED DUE TO DESIGN FLAW THAT STRIPPED IT OF ITS INSULATION. DESPITE BEING GARAGED, THIS CAUSED THE CABLE TO FRAY AND THEN RUST, MAKING THE DOOR INOPERABLE. THIS INCLUDES MANUALLY, AS THE CABLE CATCHES ON A ROLLER AT THE DOOR HINGE IN THE SLIDING TRACK. ADDITIONAL FEAR IS THAT CONSEQUENT MOTOR STRAIN MAY CAUSE ADDITIONAL FAILURE/EXPENSE/FIRE. THE CABLE FAILURE CAUSES IT TO BIND ON THE HINGE ROLLER AND PREVENTS THE DOOR FROM BOTH OPENING *AND* CLOSING. IN AN ACCIDENT, YOU WILL NOT BE ABLE TO EXIT THE VEHICLE FROM THAT SIDE IF NECESSARY. DOOR DID OPEN PARTIALLY AND THEN WOULD NOT CLOSE WITHOUT GREAT EXERTION. THANKFULLY, MY WIFE WAS ABLE TO FORCE IT CLOSED BEFORE HAVING TO TAKE THE HIGHWAY WITH OUR CHILDREN INSIDE AND AN OPEN DOOR. ONCE THE PART FAILS, THE DOOR CAN NOT BE MADE OPERABLE WITHOUT MAJOR REPAIR. TOYOTA HAS TSB EL004-004 ON THIS ISSUE THAT COVERS OUR PARTICULAR VIN, BUT WILL NOT COVER THE REPAIR OUT OF WARRANTY. COST OF REPAIR IS APPROXIMATELY $2,000 AND THE FEAR IS THAT MANY, LIKE US, WILL NOT HAVE THE PART REPAIRED DUE TO THIS COST (AND ANGER OVER *ACKNOWLEDGED* DESIGN FLAW). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10398432May 1, 2011
STEERING
2004 TOYOTA SIENNA: HAVING TROUBLE WITH STEERING SYSTEM: KNOCKING NOISE WHILE TURNING LEFT. ALSO, A VIBRATION LIKE FEEL AT THE STEERING WHEEL WHILE DRIVING SLOWLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10398369April 30, 2011
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
RIGHT POWER SLIDING DOOR IS COMPLETELY INOPERATIVE. UNABLE TO OPEN THE DOOR WITH EITHER THE MANUAL HANDLES (INSIDE OR OUTSIDE) OR THE POWER SWITCH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10398265April 29, 2011
LATCHES/LOCKS/LINKAGES
2004 TOYOTA SIENNA RIGHT SLIDING DOOR HINGE FAILURE AND DOOR POP OPENED WHILE ON THE FREEWAY. DOOR WILL NOT STAY CLOSE AT ALL. DOOR WILL CLOSE BUT WILL OPEN IMMEDIATELY. DOOR WILL STAY COMPLETELY OPEN AFTER TRYING TO CLOSE MANY TIMES. FINALLY MANUAL DOOR SWITCH HAD TO BE ACTIVATED TO CLOSE DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10398964April 28, 2011
STRUCTURE:BODY
DOOR CHECK HAD BEEN CLICKING - LUBED IT WITH LITHIUM GREASE. THEN WINDOW WOULDN'T GO ALL THE WAY DOWN. BROUGHT VEHICLE TO DEALER TO BE TOLD THE DOOR CHECK FAILED, BENT THE WINDOW TRACK AND NEEDS TO BE REPAIRED BY RE-WELDING ANOTHER PIECE OF METAL TO THE DOOR AND DOOR CHECK TO THE TUNE OF $500. WHEN WE INQUIRED ABOUT THE PAST SAFETY ISSUE OF THE DOOR INVESTIGATION AND VOLUNTARY WARRANTY EXTENSION OF THE DOOR CHECK, WE WERE TOLD THE VEHICLE AGE AND MILEAGE PASSED THE BULLETIN CAMPAIGN THAT WAS IN EFFECT FOR 2004-2006 MODEL YEARS. I GUESS WE WERE UNAWARE THAT A SAFETY ISSUE SUCH AS SAGGING DOORS AND DOORS FALLING OFF A VEHICLE WOULD HAVE LIMITED TIME TO FAIL. WE HAVE FOUR CHILDREN IN THE "FAMILY FRIENDLY VAN" ON A REGULAR BASIS. HOW LONG SHOULD ONE EXPECT A DOOR TO PROVIDE SAFE CONTAINMENT OF THE OCCUPANTS OF A MOTOR VEHICLE ?? LAWS PROTECT US BY HAVING AUTO MAKERS PROVIDE REPLACEMENT PARTS FOR SO MANY YEARS AFTER PRODUCTION ENDS, BUT WE SET UP A SOLUTION FOR A PROVEN SAFETY PROBLEM WITH A LIMITED RESPONSIBILTY TIME FRAME. I HATE TO THINK HOW MANY DRIVERS OR OCCUPANTS WILL DIE IF THEIR VEHICHLE DOOR FALLS OFF WHILE THEY ARE DRIVING. ESPECIALLY IF THEY KNEW THERE HAD BEEN A PRIOR SOLUTION FOR THOSE THAT HAD PARTS SOONER RATHER THAN LATER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10397974April 26, 2011
STRUCTURE:BODY
LOUD NOISE WHEN CLOSING AND OPENING DRIVER SIDE DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10397358April 25, 2011
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
THE REAR, AUTOMATIC SLIDING DOOR TO MY 2004 TOYOTA SIENNA IS INOPERABLE. THE CABLE SNAPPED. I'VE READ NUMEROUS REPORTS ON-LINE OF THIS TYPE OF INCIDENT RELATED TO THIS MODEL. THE REPAIR ESTIMATES AVERAGE ABOUT $1500. OBVIOUSLY, THIS IS A CONSUMER ISSUE AS WELL AS A SAFETY ISSUE THAT SHOULD BE ADDRESSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10397230April 24, 2011
STEERING
I HAVE A 2004 TOYOTA SIENNA WITH APPROXIMATELY 60,000 MILES. THE STEERING SEEMS TO HAVE LOST POWER STEERING CAPABILITIES AS WELL AS OVER TURNING WHEN GOING AROUND CURVES AND CORNERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10397187April 22, 2011
STRUCTURE:BODY:DOOR
PASSENGER SLIDING POWER DOOR STOPPED WORKING. I MANUALLY TRIED TO OPEN THE DOOR AND IT FELL OFF THE REAR HINGE POINT. I AM A MECHANICAL ENGINEER SPECIALIZING IN PRODUCT TESTING. I WORKED IN THE AUTOMOTIVE COMPONENT INDUSTRY FOR 11 YEARS. I CAN SAY THAT THIS DOOR SYSTEM IS WAY UNDER ENGINEERED. TOYOTA SHOULD BE FORCED TO FIX THIS. PEOPLE ARE REPORTING THIS ALL OVER THE INTERNET. I CALLED TOYOTA WHEN JUST THE AUTO OPEN/CLOSE SYSTEM WAS BROKEN. THEY TOLD ME I'M ON MY OWN. THAT SYSTEM FAILS IN TWO WAYS. 1.) IF THE AUTO OPEN/CLOSE SYSTEM FAILS IT SHOULD BREAK WAY FROM THE HINGING SYSTEM SO THE DOOR WILL JUST FUNCTION MANUALLY. INSTEAD IT JAMS THE DOOR IN THE POSITION IT BROKE IN. THAT IS A SAFETY ISSUE. 2.) THE HINGE SYSTEM IS WAY UNDER ENGINEERED FOR LOAD. I AM A 180LB 46 YR OLD ENGINEER WHO IS SOFT AROUND THE MIDDLE. I'M NOT VERY STRONG. I TOOK THE DOOR OFF THE HINGE! THAT SHOULD NOT ABLE TO HAPPEN WITH SUCH A LOW FORCE RATE. I SEE THIS AS A SAFETY ISSUE AS WELL. TOYOTA ENGINEERS SHOULD BE ASHAMED OF THEM SELVES. THAT VAN COST OVER 40K BRAND NEW. IT'S ONLY 6 YEARS OLD AND HAS BEEN WELL CARED FOR. T'S A FAMILY/CHILD CARRIER. IT SHOULD BE DESIGNED LIKE A TANK IN MY OPINION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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