Toyota Sienna Complaints (2004)

2,062 consumer complaints on file.

#10434215November 4, 2011
STRUCTURE:BODY, AIR BAGS
IN MY 2004 TOYOTA SIENNA XLE LIMITED AWD, THE UPPER DASHBOARD(BY THE WINDSHIELD & FRONT AIRBAGS IS CRACKING. I AM HIGHLY CONCERNED THAT THESE CRACKS WILL INTERFERE WITH PROPER DEPLOYMENT OF THE FRONT AIRBAGS IN AN ACCIDENT SITUATION. ALSO THE UPPER DASHBOARD MAY BREAK APART IN AN ACCIDENT SITUATION AND BECOME AIRBORNE CAUSING FURTHER INJURY TO VEHICLE PASSENGERS. I HAVE CONTACTED TOYOTA AND WAS TOLD IT WAS ONLY COVERED FOR 36,000 MILES OR 3 YEARS DESPITE THE FACT IT CAN POSE A SAFETY ISSUE. IN RESEARCHING THE INTERNET, I FOUND OTHER 2004-2007 TOYOTA & LEXUS OWNERS ARE HAVING THE SAME ISSUE WITH THE CRACKED DASHBOARD. HERE IS A LINK TO ONE SUCH DISCUSSION: HTTP://WWW.AUTOMOTIVEFORUMS.COM/T959673-DISCUSS2004_SIENNA_CRACKED_DASHBOARD.HTML. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434284November 4, 2011
SERVICE BRAKES, HYDRAULIC
2004 TOYOTA SIENNA VAN HAS BEEN HAVING INTERMITTENT VSC. AT 10-20 MPH THE ANTI-SKID WARNING LIGHT WILL ACTIVATE WITH WARNING BEEP AND THE ANTI-LOCK BRAKES WILL ACTIVE AND BEGIN TO STOP THE CAR. WHEN THE ANTI-LOCK BRAKES ACTIVATE THE CAR PULLS VIOLENTLY TO THE RIGHT AND IS DIFFICULT TO CONTROL. TOYOTA ISSUED A TSB BR008-04 IN NOVEMBER 2004 STATING ''SOME CUSTOMERS MAY EXPERIENCE AN INTERMITTENT VSC ACTIVATION AFTER STARTING THE ENGINE AND DRIVING STRAIGHT FROM A STOP POSITION. THIS CONDITION IS ALWAYS ACCOMPANIED BY THE INSTRUMENT PANEL VSC LIGHT AND AUDIBLE WARNING BUZZER TURNING ON AT THE SAME TIME. TO PREVENT THIS CONDITION, THE STEERING ANGLE SENSOR HAS BEEN CHANGED. THIS IS AN OBVIOUS RECALL MALFUNCTION. WHY WAS THERE NOT A RECALL? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433651October 31, 2011
STRUCTURE
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE THE VEHICLE WAS PARKED THE CONTACT NOTICED THE DASHBOARD ON THE PASSENGER SIDE WAS CRACKED. THE CONTACT WAS CONCERNED THAT THE AIR BAG WOULD NOT DEPLOY IF A CRASH OCCURRED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THE DASHBOARD HAD TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 45,000. THE CONSUMER STATED THE DASHBOARD WAS CRACKED IN SEVERAL PLACES AND THERE WAS A VISIBLE YELLOW MATERIAL IN SEVERAL PLACES AS WELL. UPDATED EVOQ 11/15/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433098October 28, 2011
EXTERIOR LIGHTING
I NOTICED THAT THE PASSENGER SIDE HEADLIGHT HAS CONDENSATION ON THE INSIDE. I HAVE NOTICED THE LIGHT APPEARS TO BE GIVING OFF LESS LIGHT WHEN DRIVING. WHEN CHECKING FOR A SOLUTION ON INTERNET I SEE MANY PEOPLE HAVE THE SAME PROBLEM. THIS SHOULD BE INVESTIGATED AND A RECALL SHOULD BE DONE AS THIS CAN CAUSE AN SERIOUS AND POTENTIAL ACCIDENT IF THE LIGHT FAILS FROM THE MOISTURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10432840October 26, 2011
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
THE CABLE ON THE AUTOMATIC SLIDING DOOR FRAYED AND BROKE, PREVENTING THE DOOR FROM SECURELY CLOSING. FOR THAT DAY, THE DOOR WOULD SLIDE OPEN OR SHUT DEPENDING ON HOW I DROVE AND THE ANGLE OF THE TERRAIN. THEN LATER IN THE DAY, THE DOOR WOULD NOT CLOSE AT ALL. I WAS ABLE TO SLIDE IT SHUT ABOUT HALFWAY AND THEN IT WOULD GET STUCK. I FIGURED OUT THAT THE BROKEN CABLE WAS GETTING TANGLED IN THE DOOR, PREVENTING IT FROM CLOSING SO I HAD TO CUT THE CABLE TO CLOSE THE DOOR. A LOOSE DOOR LIKE THIS IS DANGEROUS BECAUSE IT IS HEAVY AND WOULD SOMETIMES SLIDE BACK ON THE KIDS. THIS DOOR IS A VERY HEAVY DOOR AND CAN EASILY HURT SOMEONE. THE COST TO REPAIR IS PROHIBITIVE SO WE HAVE HAD TO SWITCH THE DOOR TO BE USED MANUALLY, BUT SOMETIMES IT STILL DOES NOT LOCK IN PLACE IN THE OPEN POSITION. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10432690October 25, 2011
ELECTRONIC STABILITY CONTROL (ESC)
JUST OVER 1 YEAR AGO, THE VSC WARNING INDICATOR CAME ON AND IT WAS FOUND THAT ONE OF THE STEERING SENSORS WAS BAD. I HAD IT REPLACED. TWO DAYS AGO, THE VSC WARNING LIGHT CAME ON AGAIN. FROM ALL OF THE RESEARCH THAT I HAVE DONE, THIS SEEMS TO BE A REOCCURING PROBLEM FOR TOYOTA ON THE SIENNA'S AND SEQUOIA'S. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10432702October 25, 2011
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
AT APPROXIMATELY THE SAME TIME, DAYS APART, BOTH SLIDING DOORS STOPPED WORKING. THE LEFT DOOR WOULD BEEP CONTINUOUSLY INDICATING THAT IT WAS AJAR. WITH SOME GREASE AND HELP FROM A MECHANIC, THIS PROBLEM RESOLVED BUT HAS HAPPENED TWICE SINCE. TWO DAYS LATER, THE SLIDING DOOR ON THE RIGHT MADE A HORRIBLE SCRATCHING SOUND WHEN CLOSING. WHEN THE DOOR WAS OPENED A SECOND TIME, THE CABLE SNAPPED. FROM WHAT I UNDERSTAND, IT IS QUITE COSTLY TO REPAIR THIS. I LOVE MY TOYOTA, BUT I AM NOT WILLING TO SPEND UPWARDS OF $1500 TO FIX A PROBLEM THAT EVIDENTLY IS AN ISSUE WITH OTHER OWNERS OF SIENNAS. I AM HOPING THAT TOYOTA WOULD CONSIDER A RECALL AS THERE IS AN OBVIOUS FLAW IN THE DOOR MECHANISM CAUSING THE CABLE TO BREAK. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10432737October 25, 2011
STRUCTURE:BODY
SLIDING DOORS (BOTH DRIVERS AND PASSENGER SIDES) THE CABLE ASSEMBLY HAS SNAPPED ON EACH OF THE SLIDING DOORS OF THE VEHICLE NEARLY WHIPPING MY SONS LEG AS HE ENTERED. THE DOOR THEN COULD NOT BE CLOSED, FORCING US TO DRIVE TO THE DEALERSHIP WITH THE SLIDING DOOR WIDE OPEN. I HAVE HEARD OF OTHER INSTANCES WHERE PEOPLE HAVE BEEN STUCK IN THE DOOR AS THE ASSEMBLY BROKE UPON EITHER OPENING OR CLOSING. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10432783October 25, 2011
STRUCTURE:BODY:DOOR
THE PASSENGER POWER SLIDING DOOR CABLE HAS BROKEN. I HAVE SEEN THIS COMPLAINT NUMEROUS TIMES ON THE INTERNET. THE REPAIR IS COSTLY SINCE THE DESIGN HAS THE CABLE AS PART OF THE MOTOR ASSEMBLY. BAD ENOUGH THAT THE DOORS STICK OFF AND ON ALL WINTER ANYTIME THE VEHICLE IS LEFT OUTDOORS (OR JUST BEING DRIVEN), BUT TO NOT MAKE THE CABLE A SERVICEABLE AND REPAIRABLE PART SEEMS AN ENGINEERING MISTAKE. EXPOSED SEALS AND CABLES ARE NOT A WELL THOUGHT DESIGN. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430586October 18, 2011
STRUCTURE:BODY
MY 2004 TOYOTA SIENNA HAS A DEFECTIVE DRIVER'S SIDE DOOR (THE CHECK STRAP INSIDE THE DOOR BROKE OFF THE WIELD); THIS CAUSES THE DOOR TO MAKE LOUD POPPING AND CRACKING NOISES WHEN OPENED OR SHUT, THE DOOR CAN FREEZE IN CERTAIN POSITIONS AND/OR QUICKLY OPEN AT END OF SEQUENCE. TOYOTA KNEW OF HUNDREDS OF SUCH COMPLAINTS, BUT DID NOT DO A RECALL. INSTEAD THEY ALLEGEDLY EXTENDED THE WARRANTY TO 50,000 MILES. I NEVER RECEIVED ANY INFORMATION FROM TOYOTA REGARDING THE POTENTIAL PROBLEM AND IT DOESN'T APPEAR THAT TOYOTA SENT ANY OWNERS SUCH INFO. REGARDLESS, THE PROBLEM DIDN'T SURFACE IN MY VEHICLE UNTIL ABOUT 55,000 MILES AND OR AFTER 5 YEARS FROM PURCHASE. TOYOTA SHOPS CLAIM THEY HAVE TO REPLACE THE ENTIRE DOOR AT A COST OF $2,500, AND TOYOTA WILL NOT COVER THE REPAIR/REPLACEMENT. GIVEN THE COUNTLESS COMPLAINTS FROM TOYOTA SIENNA OWNERS REGARDING THE EXACT SAME PROBLEM, IT IS CLEAR THAT THIS IS A MANUFACTURER'S DEFECT. I DID NOTHING THAT WOULD HAVE CAUSED THE DAMAGE TO THE WIELD, AND THERE WAS NOTHING I COULD HAVE OR SHOULD HAVE DONE TO PREVENT THE WIELD FROM BREAKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430667October 18, 2011
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE DASHBOARD WAS CRACKED FROM THE DRIVER SIDE AND EXTENDED TO THE PASSENGER SIDE. THE CONTACT DID NOT TAKE THE VEHICLE TO THE DEALER. THE CONTACT CALLED THE MANUFACTURER AND FILED A COMPLAINT. THE MANUFACTURER ADVISED THAT BECAUSE THE VEHICLE WAS OUT OF WARRANTY THERE WAS NOTHING THEY COULD DO TO ASSIST. THE CONTACT WAS CONCERNED THAT THE CRACKS COULD CAUSE DAMAGE TO BOTH THE DRIVER AND PASSENGER SIDE AIR BAGS. THE FAILURE MILEAGE WAS 144,028.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430436October 17, 2011
STRUCTURE:BODY, STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED WHENEVER ACCESSING THE FRONT DRIVERS SIDE DOOR THERE WAS UNUSUAL NOISE AND THEN THE DOOR WOULD OPEN ABRUPTLY OR CLOSE WITH FORCE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSTIC TESTING WHERE THE TECHNICIAN STATED THE CHECK STRAP PLATE FRACTURED WHICH WOULD REQUIRE REPLACEMENT OF THE DOOR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER EXTENDED THE SERVICE WARRANTY; HOWEVER, THE VEHICLE WAS INELIGIBLE DUE TO THE MILEAGE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. UPDATED 12/12/11*LJ THE CONSUMER STATED WITHOUT THE CHECK STRAP IN PLACE, THERE IS NOTHING TO PREVENT THE DOOR FROM BEING FORCED CLOSED OR OPENING SUDDENLY. WITHOUT THE CHECK STRAP IN PLACE, THE DRIVER WOULD HAVE TO SUPPORT THE ENTIRE WEIGHT OF THE DOOR TO HOLD IT OPEN WHEN EXITING AND ENTERING THE VEHICLE. THE CONSUMER STATED HE INSTALLED BOLTS TO REPLACE TWO OF THE BROKEN SPOT WELDS AND THE DOOR WORKED FINE UNTIL OCTOBER WHEN THE THIN METAL BEGAN TO SPLIT APART IN THE CHECK STRAP POCKET FROM THE STRESS OF THE DOOR'S WEIGHT. UPDATED 05/11/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430514October 17, 2011
STRUCTURE:BODY:DOOR
THE LEFT SIDE AUTOMATIC SLIDING DOOR WAS STUCK IN AN OPEN POSITION. OUR CAR WAS PACKED WITH OUR 5 KIDS. THEY DOOR COULD NOT BE CLOSED AUTOMATICALLY OR MANUALLY. WHAT OCCURRED WAS THE PLASTIC COATING ON THE CABLE HAD CRACKED AND BUNCHED UP AND STUCK IN THE PULLEY OF THE DOOR SYSTEM. IN ORDER TO MOVE, WE HAD TO CUT THE STEEL CABLE (WHICH WASN'T EASY). WHICH ALLOWED US TO CLOSE THE DOOR MANUALLY. THE DOOR CAN NOT BE FIXED BY SIMPLY PUTTING ANOTHER CABLE IN. IT REQUIRES THE ENTIRE MOTOR ASSEMBLY TO BE CHANGED. WHICH COST BETWEEN $1500-2000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430425October 16, 2011
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, ELECTRICAL SYSTEM
TIRE PRESSURE MONITORING SYSTEM IS NOT WORKING AND TOYOTA HAS MADE UP VARIOUS EXCUSES AS TO WHY THE LIGHT DOES NOT GO OFF DURING A FLAT OR "BLOW OUT" OR THAT IT IS WORKING PROPERLY. RECENTLY I WAS EXTREMELY NERVOUS DURING DRIVING AND FOUND AFTER PULLING OFF AND STOPPING AT A HONDA DEALERSHIP THAT I HAD AN UNDRIVEABLE TIRE. HONDA WAS NOT SURE WHY THE LIGHT DID NOT GO ON BUT SAID IT WAS UNSAFE TO DRIVE AND WOULD NOT HOLD AIR SO I COULD NOT GET TO TOYOTA. BESIDE THE 9 TIRES I HAVE REPLACED THE LATEST TIRE COST ME A RIM ALSO. I AM ASSUMING THAT THIS WAS DUE TO THE FLAT THAT I DID NOT KNOW THAT I HAD. SOMETHING NEEDS TO BE DONE ABOUT THE RUN FLATS AND ESPECIALLY THE TIRE PRESSURE MONITORING SYSTEM BEFORE SOMEONE IS KILLED OR SEVERELY INJURED. PLEASE DO SOMETHING ABOUT THIS VERY SERIOUS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430317October 15, 2011
STRUCTURE:BODY
BEGINNING AT ABOUT 40.000 MILES THE VINYL COVER OF THE DASH-BOARD BEGAN TO DEVELOP FINE CRACKS. THESE WERE POINTED OUT TO THE DEALER, BUT THE WARRENTY HAD EXPIRED, SO REMEDIAL ACTION WAS NOT OFFERED.. *TR THE CRACKS HAVE NOW DEVELOPED INTO A MAJOR DETERIATION OF THE ENTIRE DASH BOARD , ESPECIALLY THE AREA OVER THE PASSENGER AIR-BAG.IT APPEARS THE PROBLEM IS CAUSED BY THE LOSS OF PLATSICIZER FROM THE VINYL, RESULTING IN A BRITTLE COVER. WE ARE VERY CONCERNED FROM A SAFETY VIEWPOINT, THAT IF THE AIRBAG DEPLOYS, THE FRAGMENTS OF BRITTLE VINYL WILL PRECEED THE THE AIRBAG, STRIKING THE RIGHT FRONT PASSENGER IN THE FACE. TOYOTA COMPANY HAS REFUSED TO COSIDER MY REQUEST FOR REPLACEMENT. MY CASE NUMBER WITH THEM IS: 1109200414 WE REQUEST YOUR OPINION ON THIS MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429645October 12, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE INSTRUMENT PANEL WAS CRACKED ACROSS THE FRONT. THE DEALER WAS NOTIFIED AND OF THE FAILURE WHO REFERRED HER TO THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED AND A COMPLAINT WAS FILED. NO OTHER ASSISTANCE WAS OFFERED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429304October 10, 2011
STRUCTURE:BODY:DOOR, ELECTRICAL SYSTEM
POWER SLIDING PASSENGER DOOR NO LONGER OPERATES WITH THE KEYFOB REMOTE, OR THE DOOR SWITCHES. THE DOOR WILL OPEN IF THE HANDLES ARE USED TO DISENGAGE THE DOOR. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429242October 9, 2011
VEHICLE SPEED CONTROL, ELECTRONIC STABILITY CONTROL (ESC)
THE VEHICLE STABILITY CONTROL HAS BEEN ENGAGING WHEN IT SHOULD NOT BE. WHILE DRIVING AT MODERATE SPEEDS, INTO A SLIGHT TURN, THE VSC ENGAGES FOR A FEW SECONDS SLOWING DOWN THE CAR. IT HAS BEEN DOING THIS NOW FOR THE PAST FEW MONTHS WHILE DRIVING AT MODERATE SPEEDS WHEN IT SHOULD NOT BE ENGAGING. IT IS A LITTLE DISCONCERTING WHEN THIS HAPPENS BEING I KNOW THAT IT SHOULD NOT BE DOING THIS AT THAT TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429136October 7, 2011
STRUCTURE:BODY:DOOR
THE PASSENGER SIDE SLIDING DOOR HAS A MIDDLE HINGE THAT NOW SAGS AND PREVENTS THE DOOR FROM CLOSING OR OPENING PROPERLY. OFTEN, THE PASSENGER SIDE IS THE SAFEST SIDE TO EXIT THE VAN, AND WITHOUT THIS DOOR OPENING OR CLOSING PROPERLY, THE MORE DANGEROUS DRIVER'S SIDE DOOR MUST BE USED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428764October 5, 2011
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
POWER SLIDING DOOR OF TOYOTA SIENNA LE 2004 FAILS TO OPEN. HAPPENED WHEN CAR BATTERY RAN OUT OF POWER. AFTER BATTERY WAS CHARGED BY AN AAA MECHANIC WITH JUMPER CABLES, POWER DOOR COULD OPEN AND CLOSE AGAIN. AFTER DRIVING THE VAN FOR A FEW MILES, POWER DOOR STARTED OPENING AND CLOSING BY ITSELF. VERY, VERY DANGEROUS AS VAN WAS BEING DRIVEN ON A BUSY HIGHWAY. AFTER I PULLED UP ON THE SIDE ROAD, POWER DOOR KEPT OPENING AND CLOSING, BUT NOT GETTING SUCCESSFULLY CLOSED BY ITSELF. I HELPED THE DOOR CLOSE SUCCESSFULLY BY PUSHING IT FULLY TO CLOSED POSITION. DOOR IS STUCK IN CLOSED POSITION SINCE. ELECTRONIC CONTROLS AND MANUAL KNOBS DON'T MANAGE TO OPEN THE DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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