Toyota Sienna Complaints (2004)

2,062 consumer complaints on file.

#11328504June 12, 2020
UNKNOWN OR OTHER
IN SEPT-OCT OF 2019 TOOK VAN INTO [XXX] AND TOLD THEM ABOUT A LEAK THAT WOULD PUDDLE IN PASSENGER RIGHT FRONT SEAT. [XXX] SAID ITS AFTERMARKET NOTHING WE CAN DO. A COUPLE DAYS AGO THE MOON ROOF WOULD NOT CLOSE COMPLETELY. DRIVING DOWN THE HIGHWAY MY MOON ROOF FLEW OUT OF MY CAR. NOW THERE IS NO CEILING. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327648June 7, 2020
SERVICE BRAKES, STEERING
DRIVING AT 50 MPH ON A TWO LANE HIGHWAY THE CAR SUDDENLY VEERED TO THE RIGHT AND DECELERATED/BRAKED HARD, UNDER IT'S OWN CONTROL, NOT MINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322904April 30, 2020
STRUCTURE:BODY, UNKNOWN OR OTHER
SLIDING DOORS DON'T PROPERLY LATCHED LIKE THEY ARE SUPPOSE TO WHEN ATTEMPTING TO CLOSE DOOR CAUSING A SAFETY ISSUE FOR PASSENGERS . IT HAPPENS WHEN VEHICLE IS PARKED OR MOTION ON ROAD WAY OR IN PARKING SPACE .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310635February 21, 2020
UNKNOWN OR OTHER
TOYOTA ISSUED A NATION-WIDE EXTENDED WARRANTY COVERAGE IN 2015 FOR ITS MELTING DASHBOARDS CAUSED BY MANUFACTURING DEFECT, 2004-2010 SIENNA, 2007-2011 CAMRY, 2004-2008 SOLARA, 2005-2010 AVALON, 2003-2005 4RUNNER, TOTAL OF 3.42 MILLION VEHICLES AFFECTED. THE EXTENDED WARRANTY LASTED FOR TWO YEARS UNTIL 2017 AND SOME CARS HAVE DEVELOPED THE SYMPTOMS SLOWER THAN OTHERS PARTICULARLY FOR THOSE WITH LESS MILEAGE AND/OR LESS EXPOSURE TO SUN. NOW THE MELTING DASHBOARDS ARE CREATING SERIOUS DRIVING HAZARD WHEN DRIVING INTO SUN BECAUSE THE REFLECTION IS BLOCKING THE DRIVER'S VIEW. THEREFORE, IT CALLS FOR A RECALL SINCE DRIVING HAZARDS DO NOT HAVE EXPIRATION DATES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310350February 20, 2020
UNKNOWN OR OTHER
THE DASHBOARD ON MY MOTHER'S 2004 TOYOTA SIENNA HAS BECOME 1) CRACKED, 2)SHINY, 3) STICKY AND WITH A 4) WHITE, MILDEW-Y GROWTH ALONG THE EDGES. WHILE THE CRACKED SECTIONS ARE UNSIGHTLY, THE SHINE IS WHAT CONCERNS ME VERY MUCH. THE SHINE PRODUCES A GLARE ON TOP OF THE DASHBOARD THAT IS DANGEROUS WHEN DRIVING AT NIGHT. THE STICKINESS ATTRACTS DUST, HAIR AND OTHER SMALL PARTICLES AND CANNOT BE WIPED OFF. THE WHITE POWDERY GROWTH ALSO RAISES A CONCERN DUE TO TOXICITY. I HAVE COMPLAINED TO OUR LOCAL TOYOTA DEALER, AS WELL AS TOYOTA HEADQUARTERS AT 800-331-4331, BUT HAVE BEEN TOLD THE RECALL TIME FRAME EXPIRED ON 5/31/17 AND THERE IS NOTHING TO BE DONE. THEY SAY LETTERS WERE SENT, WHICH MY MOTHER NEVER RECEIVED.THE DASHBOARD HAS PROGRESSIVELY GOTTEN WORSE IN THE LAST 3 YEARS. PLEASE REFER TO WARRANTY ENHANCEMENT PROGRAM ZE6 AND POL14-11.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307030February 4, 2020
ELECTRONIC STABILITY CONTROL (ESC)
WHILE DRIVING AT OR BELOW THE SPEED LIMIT, UNDER DRY CONDITIONS, ON CURVY ROADS, THE VSC DASH LIGHT COMES ON AND ENGAGES WITH BEEPING AND AUTOMATIC BRAKING. THE RAPID DECELERATION AND SKIDDING, AS THE TIRES LOCK-UP, MAKES CONTROL OF THE VEHICLE DIFFICULT AND CARS FOLLOWING MUST PANIC BRAKE TO AVOID REAR-ENDING MY VEHICLE. INCREASING OCCURRENCES OVER THE PAST YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298835January 12, 2020
STRUCTURE:BODY
BOTH POWER SLIDING DOORS FREEZE SHUT ANY TIME THERE ARE FREEZING TEMPERATURES AND ANY MOISTURE, AND CANNOT BE OPENED EITHER WITH POWER OR MANUALLY. ATTEMPTING TO OPEN A DOOR WILL ONLY OPEN IT 1/4", SUFFICIENT TO ACTIVATE THE DOME LAMPS, BUT THEN WILL NOT CLOSE. AFTER DRIVING AND WARMING UP, THE DOOR MAY RANDOMLY OPEN AT ANY TIME, PRESENTING A SAFETY HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289614December 17, 2019
UNKNOWN OR OTHER
UNINTENDED ACCELERATION PROBLEM. TWO EPISODES, MONTHS APART, BOTH AT VERY LOW SPEED. WAS STOPPED BEHIND TWO CARS. TWO CARS IN FRONT STARTED UP TO GO THROUGH INTERSECTION. I TOOK MY FOOT OFF THE BRAKE AND MOVED IT TO THE GAS PEDAL. CAR STARTED UP NORMALLY. THEN A CHILD PUSHED TO CROSSWALK SIGNAL WHICH STARTED TO FLASH. I MOVED MY FOOT TO THE BRAKE PEDAL, AND THE CAR STARTED SLOWING DOWN NORMALLY, BUT THEN THE CAR SUDDENLY LURCHED FORWARD. BOTH I AND THE PASSENGER THOUGHT WE HAD BEEN REAR-ENDED (BUT THERE WAS NO CAR BEHIND). IT WAS A SIMILAR FEELING TO WHEN THE CRUISE CONTROL KICKS IN TO ACCELERATE, BUT NO CRUISE CONTROL HAD BEEN ACTIVATED. I TOOK MY FOOT OFF THE BRAKE AND SLAMMED IT BACK ON THE BRAKE, AND THE CAR STOPPED. THE PREVIOUS EPISODE HAD A SIMILAR SERIES OF EVENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289742December 17, 2019
STRUCTURE:BODY
TL* THE CONTACT'S MOTHER OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE OF THE DASHBOARD HAD A DEEP CRACK. THE CONTACT WAS UNAWARE IF A WARNING INDICATOR WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO VICTORY TOYOTA (LOCATED AT 5 HEITZINGER PLAZA, SEASIDE, CA 93955, (831) 393-3020) WHERE IT WAS DIAGNOSED THAT THE DASHBOARD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 234,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287531December 6, 2019
SEAT BELTS, UNKNOWN OR OTHER
1) SEATBELT TWISTS AND GETS JAMMED IN THE GUIDE NEAR THE RETRACTOR. SEAT BELT PULLS OUT, BUT THEN WILL NOT RETRACT AS IT IS WEDGED IN THE GUIDE.THIS HAS HAPPENED NUMEROUS TIMES, BUT NOW IT IS QUITE WEDGED. AND UNUSABLE AT THE MOMENT. 2) CABLE THAT PULLS THE SIDE DOOR OPEN AND CLOSED HAS RUSTED AND BROKEN. THIS WAS SUBJECT TO A TOYOTA VOLUNTARY SERVICE CAMPAIGN, BUT MY PROBLEM STARTED AFTER THE EXPIRATION OF THE SERVICE CAMPAIGN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256542September 18, 2019
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
WHEN DRIVING UNDER NORMAL CONDITIONS THE VEHICLES' VSC WILL ENGAGE. THE DASHBOARD LIGHTS GO OFF, THERE IS A LOUD INTERIOR BEEPING SOUND, THE ABS ENGAGES, THE CAR SLOWS DOWN DRASTICALLY AT ONCE. THE ROADS ARE DRY. AT FIRST THIS HAPPENED WHILE DRIVING NORMAL SPEED EXITING OR ENTERING AN HWY OFF/ON RAMP. THEN HAPPENED YESTERDAY AS I WAS DRIVING ON NEIGHBORHOOD STREETS AT ABOUT 25-30 MPH. I COULD HEAR A RUBBING ON THE BACK TIRES AS IF THE BRAKES WERE ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252775September 2, 2019
POWER TRAIN
TRANSMISSION MADE A NOISE WHEN I WAS SLOWING DOWN OFF THE HIGHWAY. NOW I LOST REVERSE IN TRANSMISSION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240388July 29, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), STEERING
WHEN DRIVING IN DRY CONDITIONS AT VARIOUS SPEEDS OVER 25 MPH, THE VSC WARNING LIGHT COMES ON, AN ALARM SOUNDS AND THE ANTILOCK BRAKES ENGAGE FOR NO REASON. THIS IS A TERRIFYING AND EXTREMELY DANGEROUS ISSUE THAT IS WELL DOCUMENTED BY SO MANY TOYOTA SIENNA OWNERS BUT TO DATE HAS NOT BEEN ADDRESSED OR ACKNOWLEDGED BY TOYOTA. WHEN TAKEN TO A DEALERSHIP, THEY CLAIM (AS OTHER OWNERS HAVE ALSO STATED) THAT THEY CANNOT REPLICATE THE PROBLEM AND IT DOES NOT REGISTER THROUGH THE OBD2 SENSOR SO THERE IS NO RECORD OF IT HAPPENING. WITH AS MANY PEOPLE AS THIS IS HAPPENING WITH, IT IS NOT A QUESTION OF WHETHER THERE WILL BE ACCIDENTS, INJURIES AND ULTIMATELY DEATHS CAUSED BY THIS ISSUE. THE ONLY QUESTION IS WHEN AND HOW MANY HAVE TO OCCUR BEFORE TOYOTA ACKNOWLEDGES THIS IS A PROBLEM. DRIVING DOWN THE ROAD, IN TRAFFIC AT 65 MILES AN HOUR WHEN FOR NO REASON, THE CAR SLAMS ON THE BRAKES WITHOUT WARNING. IT IS HAPPENING ALL THE TIME AT THIS POINT MAKING THE CAR COMPLETELY UNSAFE TO DRIVE FOR THE OWNER, THE VEHICLE'S OCCUPANTS AND ANY UNSUSPECTING VEHICLE IN THE VICINITY. I AM BEGGING YOU. PLEASE GET TOYOTA TO ISSUE A RECALL BEFORE TRAGEDY STRIKES. THANK YOU FOR YOUR PROMPT ATTENTION TO THIS MATTER. I AM SUBMITTING THE DATE BELOW AS TODAY'S DATE AS THE CAR IS NOW SITTING IN MY DRIVEWAY UNTIL I CAN FIGURE OUT WHAT NEEDS TO BE DONE. IT HAS HAPPENED OVER THE PAST 6 MONTHS EVERY TIME I DRIVE IT AND THE $750 STEERING POSITION SENSOR THAT TOYOTA REPLACED DID NOTHING TO ADDRESS THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234689July 25, 2019
STEERING, WHEELS, UNKNOWN OR OTHER
WHILE MY VEHICLE IS IN MOTION ON CITY STREETS AND HIGHWAYS AT SPEEDS BETWEEN 35 AND 55 MPH, ON A STRAIGHTAWAY AND CURVE, THE STABILITY CONTROL LIGHT/AND ALARM COMES ON RANDOMLY. SOMETIMES IT'S JUST THE ALARM THAT SOUNDS, AND SOMETIMES THE ALARM SOUNDS AND THE BRAKES ACTIVATE AND THE MINIVAN SWERVES. WAS THE MOST FRIGHTENING AND DANGEROUS EXPERIENCE EVER WITH MY YOUNG GRANDCHILDREN RIDING WITH ME. I ACTUALLY HAD TO PULL OVER TO THE SIDE OF THE ROAD TO CALM MYSELF. THIS HAS NOW HAPPENED ON SEVERAL OCCASIONS WITH TODAY (7-24-19) BEING THE LATEST EXPERIENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233254July 18, 2019
STRUCTURE:BODY
TOOK MY TOYOTA SIENNA 2004 IN FOE EXHAUST WORK AND THE TECHNICIAN ALERTED ME THAT THE CAR HAD EXCESSIVE CORROSION. THE SUSPENSION/ENGINE CRADLE WAS RUSTED OUT AND HAD HOLES. ADVISED THE CAR WAS UNSAFE TO DRIVE. VERY UPSETTING AS EVERYTHING ELSE IS GREAT WITH THE VEHICLE AND PLANNED ON DRIVING IT FOR MANY MORE MILES. THIS IS A VERY DANGEROUS CONDITION WHICH COULD HAVE RESULTED IN INJURY OR EVEN DEATH TO MY FAMILY OR OTHERS. I HAVE BEEN DRIVING AROUND WITH MY FAMILY IN THIS VEHICLE THINKING IT WAS SAFE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232734July 17, 2019
WHEELS
I PURCHASED NEW TIRES ON MAY 22, 2018. IN JUNE 2019, I HAVE HAD TO REPLACE THREE OF THE FOUR GOODYEAR AQUA TREAD TIRES DUE TO CORD BREAKAGE AND PORCHES OCCURRING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222785June 26, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
STARTED HAVING PROBLEM WITH THE DOORS ON THE VAN THE FRONT DOOR WAS THE FIRST PROBLEM WITH A FAILED DOOR CHEEK CAUSING THE DOOR NOT TO BE ABLE TO BE OPENED HAD TO FORCE IT OPEN AND REMOVE THE DOOR CHEEK DUE TO A WELD THAT HAD BROKEN AWAY FROM THE DOOR IS WHY IT FAILED AND THE SECOND WAS THE POWER SLIDING DOOR ON THE PASSENGER SIDE THE DOOR QUITE WORKING AND THEN WHEN SWITCHED INTO THE MANUAL MODE I WAS UNABLE TO GET THE DOOR TO CLOSE OR IT WOULD CLOSE THEM COME BACK OPEN IT TOOK ALMOST A HOUR TO GET IT TO CLOSE AND STAY CLOSED. THIS BEING THE CAR I TRANSPORT MY KIDS IN THAT'S A BIG SAFETY ISSUE TO ME KNOWING THE DOOR MAY NOT WORK OR MAY NOT SAY CLOSED WHILE DRIVING PLEASE HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219625June 12, 2019
POWER TRAIN
THREE YEAR OLD CHILD WAS ABLE TO PUT THE CAR INTO NEUTRAL WITHOUT DEPRESSING THE BREAK PEDAL AND CAR ROLLED AWAY. CAR WAS PARKED IN A FLAT DRIVEWAY, AND WENT ACROSS THE STREET AND HIT A SPEED LIMIT SIGN AND DID DAMAGE TO THE FRONT BUMPER. I DO HAVE A PHOTO UNABLE TO UPLOAD OF BUMPER. NOT COVERED UNDER THE 2005 SHIFT LOCK SOLONOID RECALL BY TOYOTA.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11209305May 22, 2019
UNKNOWN OR OTHER
AFTER MULTIPLE LAWSUITS FILED, TOYOTA ISSUED AN EXTENDED DASHBOARD WARRANTY TO REPLACE IT UNTIL MAY 31, 2017. THEREFORE, NHTSA WAS NEVER INVOLVED WITH THIS CASE. SINCE IT WAS NOT A RECALL, THERE ARE STILL MANY AFFECTED TOYOTA VEHICLE OWNERS WHO WERE EITHER NOT NOTIFIED PROPERLY OR LEARNED ABOUT IT TOO LATE. THE PROBLEM OCCURRED ABOUT 6 OR 7 YEARS LATER ONCE THEY START DRIVING; HOWEVER, IT WAS MUCH LATER FOR THOSE WHO DO NOT DRIVE THEIR CARS FREQUENTLY OR KEEPS THE CAR IN THE GARAGE OR INDOOR PARKING FACILITY AS IT HAS TO DO WITH THE LENGTH OF TIME EXPOSED TO THE DIRECT SUNLIGHT. NOT ONLY IS IT A COSMETIC AND/OR FUNCTIONAL PROBLEM BUT ALSO A DRIVING HAZARD. AS YOU CAN SEE FROM THE UPLOADED PICTURE, THE SHINY DASHBOARD REFLECTION IS BLOCKING THE DRIVER'S VIEW SIGNIFICANTLY WHEN FACING THE SUN DIRECTION. THE PROBLEM EXISTS IN ALMOST ALL TOYOTA, LEXUS MODELS PRODUCED BETWEEN 2004 AND 2011. I STRONGLY URGE THAT IT SHOULD BE A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208551May 20, 2019
STRUCTURE:BODY
DOOR STOP ON DRIVER SIDE BROKE AFTER MAKING LOUD POPPING NOISE. TOYOTA DEALER IN MONTCLAIR CA WAS NO HELP. VAN HAS ONLY 64K MILES AND WE ARE THE ONLY OWNERS. I ALWAYS THOUGHT OF TOYOTA AS DEPENDABLE. THIS IS A SAFETY ITEM AND THEY WONT STAND BEHIND IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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