Toyota Sienna Complaints (1998)

294 consumer complaints on file.

#10159598June 12, 2006
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
SECOND FAILURE OF WINDOW ELECTRIC MOTORS. FIRST OCCURRED APPROXIMATELY ONE YEAR AGO--DRIVER'S SIDE MOTOR REPLACED. SECOND IS CURRENT. WAS TOLD BY DEALER THAT MOTOR WOULD HAVE TO BE REPLACED ON PASSENGER SIDE. WAS TOLD NO RECALL OR SERVICE BULLETINS ISSUED BY TOYOTA EVEN THOUGH DEALERS SERVICE PEOPLE SAID WINDOW MOTOR FAILURES WERE COMMON IN TOYOTAS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10158518May 30, 2006
WHEELS:RIM, EQUIPMENT
THREE YEAR AGO I BOUGHT 4 SPORTIVA WHEELS FOR MY 1998 TOYOTA SIENNA. THE MODEL OF THIS WHEEL WAS MILANO. ON MAY 25, 2006 MY WIFE WAS DRIVING HOME WITH MY 5 YEAR OLD KID AND ON ROAD 116 KM 0.2 LAJAS, PUERTO RICO ONE OF THE WHEELS BROKE IN THE CENTER AND MY WIFE LOST CONTROL OF THE MINIVAN FOR A FEW SECONDS. HOPEFULLY SHE AND MY SON DON'T HAVE ANY INJURIES BUT SHE WAS VERY SCARED. IF SHE WERE DRIVING AT MUCH HIGHER SPEED AT THAT TIME MY WIFE AND KID COULD HAVE BEEN KILLED. SHE WAS DRIVING AT 25 MPH BECAUSE IT WAS A TURN. MY CAR HAS DAMAGE TO THE FRONT FENDER, BRAKE DISK, FRONT AXLE, TIRE ETC... THE REST OF THE WHEELS ARE CRACKED IN THE SAME AREA. I'M WRITING THIS COMPLAINT BECAUSE SOMEBODY THAT HAVE THIS WHEELS CAN DIE AND I WILL HAVE TO SPEND MUCH MONEY TO FIX MY CAR. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10156547May 1, 2006
TIRES:TREAD/BELT
MICHELIN HYDROEDGE TIRE: TREAD SEPARATED FROM THE SIDEWALL OF THE TIRE FOR THE ENTIRE CIRCUMFERENCE OF THE TIRE ON A PASSENGER VAN. TIRE WAS PROPERLY INFLATED JUST 4 WEEKS AGO WHEN ONE OF THE TIRES WAS REPLACED BECAUSE OF A PREVIOUS ROAD HAZARD. NO APPARENT DAMAGE TO THE VEHICLE SINCE THE DRIVER WAS ABLE TO QUICKLY REMOVE THE VEHICLE FROM LANES OF TRAFFIC TO THE ROAD SHOULDER. THERE DOESN'T APPEAR TO HAVE ANY DAMAGE (ROAD HAZARD) TO THE TIRE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10153985March 29, 2006
SEAT BELTS:REAR/OTHER
DT*: THE CONTACT STATED WHILE PULLING OUT THE LEFT MIDDLE ROW SEAT BELT STRAP OF THE RETRACTOR, THE MATERIAL WAS FRAYING INTO. ADDITIONALLY, THE LEFT SECOND ROW SEAT BELT AND THE LEFT THIRD ROW SEAT BELT STRAP COMPLETELY DISENGAGED FROM THE RETRACTOR. THE CONTACT SPOKE TO THE DEALER, WHO INSISTED THAT DUE TO THE AGE OF THE VEHICLE IT WASN'T THEIR PROBLEM. UPDATED 05/30/2006. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10153864March 27, 2006
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH
DRIVER'S SIDE DOOR HANDLE, BOTH SLIDING DOOR HANDLES, AND REAR HATCH HANDLE HAVE BROKE OR ARE STILL BROKEN. DRIVER'S HANDLE AND ONE SIDE DOOR HANDLE HAVE BEEN SUPER GLUED TO MAKE OPERATIONAL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10150407February 16, 2006
ENGINE AND ENGINE COOLING:ENGINE
ENGINE LIGHT CAME ON IN MY 1998 TOYOTA SIENNA ON I75 IN ATLANTA GA WHILE VISITING FRIENDS, WAS ABLE TO GET TO MEDIAN BEFORE IT DIED. HAD IT TOWED TO INDEPENDENT MECHANIC WHO VERIFIED SLUDGE BUILD UP. CALLED TOYOTA ABOUT ENGINE FAILURE. WAS TOLD TO TAKE VAN TO A TOYOTA DEALERSHIP IN SC (WHERE WE LIVE) TOWED THE VAN HOME TOOK IT TO DEALERSHIP WHO ALSO VERIFIED SLUDGE BUILD UP. WAS TOLD BY TOYOTA THAT THEY WERE AWARE OF THE PROBLEMS IN THEIR ENGINES BUT WAS NOT GOING TO PAY FOR ENGINE REPLACEMENT BECAUSE WE DID NOT HAVE RECEIPTS PROVING THAT OIL/FILTERS CHANGES WERE MADE. WE CHANGED OUR OIL EVERY 3000 MILES WITHOUT FAIL. IF WE DIDN'T ENGINE WOULD HAVE DIED SOONER. TOYOTA DID SAY THAT WE COULD PAY FOR REPAIRS $9000 AND THEN SUBMIT RECEIPTS FOR REVIEW AND MAY BE REIMBURSED FOR REPAIRS. STILL FIGHTING WITH TOYOTA, HAVE MADE COMPLAINT WITH BBB. POLICE WERE CALLED TO THE SCENE, I WAS ALONE WITH 4 CHILDREN. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10142453November 11, 2005
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
THE EXTERIOR HANDLE OF THE FRONT DRIVER'S DOOR WAS BROKEN WHILE I WAS OPENING THE DOOR. THE EXTERIOR HANDLE CONSISTS OF A METAL HOLDER AND A THIN PLASTIC PLATE. THE PLASTIC PLATE BROKE IN MORE THAN TWO PLACES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140351October 20, 2005
POWER TRAIN
DT: THE CONTACT RECEIVED A WARRANTY EXTENSION FOR TRANSMISSION PROBLEMS. THE VEHICLE WAS MAKING NOISE. THE TRANSMISSION HAD NO OTHER NOTICEABLE PROBLEMS AT THIS POINT. THE MECHANIC, WHO LOOKED AT THE VEHICLE, STATED THE TRANSMISSION WILL HAVE TO BE REPLACED SOON. THE MECHANIC SAID IT WAS MAKING NOISE DUE TO DEFECTIVE DIFFERENTIAL AND THE TRANSMISSION WAS SLIPPING. THE SERVICE MANAGER STATED THAT TOYOTA WOULD PROVIDE THE PART, AND THE CONTACT WOULD HAVE TO PAY FOR THE LABOR. *AK UPDATE 1/4/2006 - *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10135722September 7, 2005
ELECTRICAL SYSTEM
PROBLEM WITH THE HORN ON MY 1998 TOYOTA SIENNA. THE HORN STOPPED WORKING ABOUT 3 YEARS AGO. I HAVE HAD THE VEHICLE TO A DEALER AT LEAST 5 TIMES, AND TO A LOCAL REPAIR SHOP AT LEAST 3 TIMES. SPENT OVER $1400 AND THE PROBLEM IS NOT FIXED. THEY HAVE CHANGED THE RELAY, CHANGED CONTACTS, SANDED CONTACTS, AND STILL, THE HORN DOES NOT WORK. FOR THE MOST PART THE HORN WORKS WHEN THE CAR IS STOPPED AND COOL. AFTER DRIVING ON THE HIGHWAY FOR ABOUT 1/2 HOUR TO 1 HOUR, THE HORN STOPS WORKING COMPLETELY. I HAVE BEEN ABLE TO GET IT TO WORK ON THE HIGHWAY BY "JIGGLING" THE STEERING WHEEL AND PUSHING THE HORN AT THE SAME TIME WHILE THE VEHICLE IS MOVING. IN A NUTSHELL, IT IS VERY ERRATIC AND VIRTUALLY ALWAYS STOPS WORKING WHEN WE ARE ON A ROAD TRIP. THIS IS A SERIOUS SAFETY HAZARD BECAUSE THE HORN TYPICALLY DOES NOT WORK AT 55 MPH ON THE HIGHWAY WHEN SOMEONE ON THE HIGHWAY CUTS ME OFF AND IT'S NECESSARY TO USE THE HORN. THE VEHICLE HAS NEVER BEEN IN AN ACCIDENT AND OTHERWISE RUNS FINE DESPITE HAVING 150,000 MILES ON IT. I'VE BEEN VERY DISSATISFIED WITH THE DEALERS AND THEIR OBVIOUS LACK OF EXPERTISE OR PERSISTENCE IN TROUBLESHOOTING THIS UNUSUAL ISSUE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10134927August 31, 2005
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
SIENNA VAN BACK DOOR LATCH FAILURE TO OPEN. LATCH COMPONENTS INCLUDE A PIECE OF PLASTIC THAT CAN APPARENTLY BREAK RENDERING THE BACK DOOR LATCH UNUSABLE. OCCUPANTS OF VEHICLE WOULD NOT BE ABLE TO USE THE BACK TO ESCAPE IN CASE OF AN ACCIDENT OR ALLOW EMERGENCY CREWS ACCESS. CONSIDERING A DOOR HANDLE (LATCH) TO BE A CRITICAL COMPONENT FOR SAFETY REASONS, I WAS SURPRISED TO FIND THIS PART MADE OUT OF PLASTIC. IN CALLING TOYOTA SERVICE I WAS TOLD THAT ITS NOT UNCOMMON FOR THIS PIECE OF PLASTIC TO BREAK ON THE VEHICLES AFTER ~7 YEARS. THIS IS WHEN THEY EXPECT THE FAILURES TO OCCUR AND THE SERVICE PERSONAL INDICATED THEY HAD JUST REPAIRED ONE LAST WEEK TOO. AT A COST OF OVER $300 TO REPAIR THIS PIECE OF PLASTIC AND ALLOW THE TRUNK TO OPEN AND CLOSE AGAIN, I PERSONALLY CONSIDER THIS A SAFETY DEFECT. THE TRUNK LATCH IS NOT USED ON A DAILY BASIS AS THE DOORS ARE BUT IS AN INTEGRAL PART OF THE VEHICLE ACCESS AND FAILURE TO DESIGN AND USE PARTS THAT CAN STAND UP FOR THE LIFE OF THE VEHICLE IS A SAFETY HAZARD. THE FAILURE CAME WITH NO PRIOR INDICATION. WENT TO OPEN TRUNK AND PIECE OF PLASTIC UNDER LATCH HANDLE BROKE RENDERING IT USELESS. I DON'T KNOW IF THERE ARE ANY OTHER FAILURES RELATED TO THE PASSENGER OR DRIVER DOORS WITH THE LATCHES OR IF THEY ARE MADE OF THE SAME MATERIAL. SOMETHING FOR NHTSA TO REVIEW. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10130691July 31, 2005
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
I HAVE A 1998 TOYOTA SIENNA. THE PASSENGER-SIDE SIDING DOOR HANDLE BROKE OFF IN MY HAND! THIS IS OUR FAMILY CAR AND WE TAKE GOOD CARE OF IT. THE HANDLES HAVE NOT BEEN JERKED OR OTHERWISE ROUGHLY TREATED. NOW, UNTIL WE CAN GET THIS DEFECT REPAIRED, THE DOOR CANNOT BE OPENED FROM THE OUTSIDE. I AM UPSET BECAUSE THIS APPEARS TO BE COMMON PROBLEM WITH THIS MODEL.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10129249July 18, 2005
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
REAR SLIDING DOORS ON BOTH SIDES OF VAN AT TIMES CANNOT BE UNLOCKED AND/OR OPENED FROM INSIDE OR OUTSIDE. SOMETIMES CANNOT CLOSE AND LATCH THE SLIDING DOOR. THIS ALL HAPPENS WHEN THE INSIDE PUSH BUTTON DOOR RELEASE BECOMES STUCK IN THE DEPRESSED POSITION IN THE DOOR HANDLE. OCCURRED FIRST ON PASSENGER SIDE IN COLD WEATHER (JAN 2000). DEALER FOLLOWED MFG'S TSB TO HELP REDUCE PROBLEM. BUT NOW (JULY 2005, HOT WEATHER) DRIVER'S SIDE SLIDING DOOR HAS SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10126580June 25, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
MY 98 TOYOTA SIENNA FAILED TO RESPOND TO THE ACELERATOR WHILE I WAS MAKING A LEFT TURN TWICE ON 6/22/05. ON THE SECOND TIME, THE ENGINE FAILED. I WAS ABLE TO RESTART THE ENGINE, AND GO BACK HOME THREE BLOCKS AWAY WHERE THIS HAPPENED. I PARKED MY CAR INSIDE MY GARAGE, WENT INSIDE MY HOUSE AND LUCKILY I HAD TO GO BACK TO THE GARAGE IMMEDIATELY, BECAUSE MY CAR WAS ON FIRE. I AM STILL WAITING FOR MY NSURANCE COMPANY TO DO THEIR INVESTIGATION AND I OPENED A CLAIM WITH TOYOTA, SINCE I DID ALL THE NECESSARY MAINTENANCE AND THE CAR WAS FINE UNTIL THAT DAY. HOW CAN I BE SURE I AM GOING TO FIND OUT THE TRUTH WHY THE CAR GOT ON FIRE AND IF THERE IS ANY PROBLEM RELATED TO THE YEAR AND MODEL OF MY CAR THAT MAY EXPALIN WHAT HAPPENED? SOMETIME AGO I RECEIVED A LETTER FROM TOYOTA SAYING THAT THEY WERE EXTENDING THE WARRANTY ON TRANSAXLE CASE AND INTERNAL PART, TORQUE CONVERTER AND PARTS RELATED TO THE TRANSAXLE BECAUSE CERTAIN MODELS OF SIENNA HAD A "NO MOVEMEN" OR "SLIPPING CONDITION" RELATED TO THAT PARTS. MY CAR WAS FINE UNTIL THE MORNING OF 6/22/05 AND THEN DID NOT RESPOND TO THE ACCELERATOR TWICE (IS THIS WHAT THEY CALL NO MOVEMENT OR SLIPPING CONDITION?) AND THEN GOT ON FIRE. DOES THE FIRE COULD HAPPEN BECAUSE O ANYTHING RELATED TO THE TRANSAXLE CASE AND INTERNAL PARTS ANY OTHER PARTS RELATED TO IT? I AM AFRAID, SINCE I AM THE ONLY ONE WHO HAS ANYTHING TO LOOSE , THAT TOYOTA WON'T TAKE RESPOSIBILITY FOR THIS AND MY INSURANCE COMPANY ALREADY ADVISED ME THAT THEY DO NOT COVER THE CAUSE OF FIRE ONLY DAMAGES CAUSED BY THE FIRE, THEY DO NOT COVER RENTAL CARE WHILE MY CAR IS INCVESTIGATED AND I DON'T FEEL THAT THEY ARE IN ANY HURRY TO DO SOLVE MY PROBLEM. I WOULD LIKE TO KNOW IF THERE IS ANY WAY TO GET AN INVESTIGATION OF THE CAUSE OF THE FIRE FROM SOMEONE WHO HAS NO INTEREST IN THE CASE, WHO IS NOT THE ONE TO TAKE RESPONSIBILITY OR NOT, OR WHO IS NOT THE ONE IN CHARGE TO COVER THE EXPENSES RELATED TO WHAT HAPPENED TO MY CAR? THANK YOU VERY MUCH.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10113695March 8, 2005
SEAT BELTS
SEAT BELT HAD TO BE REPLACED TWICE DUE TO FAILING MECHANISM. WHEN TAKEN TO DEALER FOR SERVICE IT WAS DETERMINED THAT FAILURE WAS DUE TO THE SPRING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10111036February 7, 2005
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
CONSUMER IS UNABLE TO OPEN ALL FOUR DOORS FROM THE OUTSIDE. ALL THE HANDLES ARE BROKEN. CONSUMER HAS TO GO THROUGH THE REAR HATCHBACK WINDOW TO GET INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. THE CAUSE HAS NOT BEEN DETERMINED AT THIS TIME. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106045January 10, 2005
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
SINCE OUR PURCHASE OF OUR 1998 TOYOTA SIENNA VAN WE HAVE EXPERIENCED SPARATIC PROBLEMS WITH BOTH SLIDER DOORS OF THE VAN. I HAVE TAKEN IT TO SEVERAL TOYOTA DEALERSHIPS WHERE THEY TELL ME THAT THE RUBBER STRIPPING HAS TO REMAIN CLEAN. I FOLLOWED THEIR SUGGESTION AND TO THIS DAY IT IS STILL HAPPENING. THIS POSES A PROBLEM WHEN BOTH DOORS WILL NOT OPEN AND EVERYONE HAS TO CLIMB THROUGH THE FRONT DOORS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102204December 6, 2004
WHEELS:RIM, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
ALUMINUM ALLOY RIMS APPARENTLY EXPAND AND CONTRACT WITH TEMPERATURE CHANGES, CAUSING LEAKS IN TIRES. SOMETIMES PRESSURE DROPS 2-3 LBS. BUT SOMETIMES IT DROPS TO DANGEROUS LEVELS (15 LBS. OR EVEN LESS). SOMETIMES THE TIRE PRESSURE MONITOR ALERTS AND SOME TIMES IT DOES NOT, EVEN AT DANGEROUS LOW LEVELS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096594November 17, 2004
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE, SEAT BELTS:FRONT:WARNING LIGHT/DEVICES
THE AIR BAG LIGHT REMAINED ILLUMINATING WHILE DRIVING. THE DEALER INFORMED THE CONSUMER THE VEHICLE WAS NOT COVERED UNDER A RECALL. *JB THE SEAT BELT LIGHT WOULD COME ON AND THE SEAT BELTS TENSIONERS WERE FOUND INOPERATIVE. THE AIR BAG LIGHT WOULD STAY ON DUE TO SENSOR FAILURE. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10098750November 12, 2004
AIR BAGS, SEAT BELTS
WE WERE IN AN AUTOMOBILE ACCIDENT RECENTLY AND HAVE A QUESTION ABOUT NEEDING TO REPLACE THE SEAT BELTS AND POSSIBLY QUESTION OF MALFUNCTION OF AIRBAGS. OUR TOYOTA SIENNA VAN WAS GOING ABOUT 35 MPH AND HIT STRAIGHT-ON A CAR THAT TURNED IN FRONT OF US HITTING THE DRIVER SIDE WITH EXTENSIVE DAMAGE WITH ESSENTIALLY NO BRAKING. ESSENTIALLY THE TOYOTA SUSTAINED A FRONT IMPACT COLLISION. THE AIRBAGS DIDN'T DEPLOY AND OUR REPAIR MECHANIC IS TELLING US THIS IMPACT WAS NOT SUFFICIENT TO DEPLOY AIRBAGS. THE DRIVER AND PASSENGER OF THE TOYOTA SUSTAINED CHEST INJURIES, KNEE INJURIES, WITH GENERALIZED PAIN, ESPECIALLY NECK, SHOULDERS, AND BACK. WE THINK THERE IS SOMETHING WRONG WITH THE AIRBAGS NOT DEPLOYING AND THE SEAT BELTS INVOLVED IN THE ACCIDENT SHOULD BE REPLACED. OUR AUTO MECHANIC IS TELLING US THAT AIRBAGS DID NOT DEPLOY BECAUSE OF INSUFFICIENT IMPACT, AND THE SEAT BELT DOES NOT NEED TO BE REPLACED. CAN YOU HELP US HOW WE GET THE CORRECT ANSWERS? SCOTT S. LEE 949-295-0438 CELL 949-598-3302 WORK [email protected]. *JB
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10097866October 27, 2004
PARKING BRAKE
VEHICLE WAS PARKED ON AN INCLINE WITH NO KEYS IN PARK AND VEHICLE ROLLED THROUGH THE GARAGE DOOR. MANUFACTURER WAS NOT ABLE TO DUPLICATE THE DEFECT.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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