Toyota Sienna Complaints (2011)

615 consumer complaints on file.

#10520384June 18, 2013
STRUCTURE:BODY:TRUNK LID
SIENNA PARKED INSIDE GARAGE. GARAGE DOOR WAS OPEN. I SLAMMED THE TRUNK DOOR TO CLOSE IT. MY 10 YEAR OLD SON COMPLAINED WHY I SLAMMED DOOR; I COULD HAVE CLOSED IT GENTLY. I TOLD HIM BECAUSE SOMETIMES THE TRUNK DOOR DOES NOT CLOSE ALTHOUGH IT APPEARS TO HAVE CLOSED. WE GOT IN THE SIENNA. I STARTED ENGINE. GARAGE DOOR STILL OPEN. I REVERSED THE CAR. THEN HEARD SMALL NOISE FROM THE BACK. THEN I SAW THE TRUNK DOOR WAS UP AND OPEN IN UP POSITION. I PARKED THE CAR, WENT BACK. THE SIENNA TAG PLATE WAS BROKEN HALF IN THE MIDDLE, APPARENTLY HITTING THE GARAGE DOOR. I CLOSED THE DOOR DOWN. SLOWLY BACKED THE CAR OUT OF THE GARAGE. THEN MY WIFE AND I HAD TO FORCE THE GARAGE TO CLOSE BECAUSE THE CAR'S BACKDOOR KNOCKED ONE OF ITS GLIDING WHEELS OFF TRACK. WE HAD TO FORCE IT BACK IN. THE DOOR OPENER WAS OFF THE TRACK AS WELL. ONE DAY LATER AFTER TRYING SEVERAL TIMES, THE DOOR WAS BACK WORKING AGAIN. WE ARE TESTING THE DOOR NOW. THE CAR DRIVES FINE. ~10 DAYS I DUMPED BOOKS OFF LIBRARY AND CLOSED THE TRUNK DOOR. AFTER GOING THROUGH A ROUNDABOUT FOR 0.7 MILE, THE SIGNAL FLASHED INDICATING THE TRUNK DOOR WAS LOOSE. I HAD TO PULL OVER TO CLOSE IT. MY WIFE ALSO SAID SEVERAL TIMES NOW SHE HAD THE SAME PROBLEM: THE DOOR WENT LOOSE AND THEN SIGNALED US IT WAS LOOSE MINUTES OR MILES AFTER WE STARTED THE ENGINE AND LEFT THE PARKING SLOT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514321May 30, 2013
STRUCTURE:BODY:DOOR
THE POWER SLIDING DOORS FAILED ON THE VEHICLE AND WHILE I WAS DRIVING DOWN THE ROAD THE DOOR STARTED SLIDING OPEN. MY KIDS WERE SAFELY FASTENED IN THEIR SEATBELTS BUT THE LATCH AND SAFETY LATCHES BOTH FAILED AND THIS COULD HAVE RESULTED IN AN ACCIDENT OR INJURY. THE DEALER SAID THE LATCHES CORRODED WHICH CAUSE THE FAILURE AND PROPER LUBRICATION COULD HAVE PREVENTED THE DEFECT BUT I CAN'T FIND THAT ANYWHERE IN THE SERVICE MANUAL AND I ASKED THE DEALER TO SHOW ME THAT ON THEIR LIST OF CHECKS AND HE DID NOT HAVE ANY DOCUMENTATION THAT THEY CHECK THAT. I HAVE HEARD THAT MANY OF THESE LATCHES FAIL AND NEED TO BE REPLACED BUT TOYOTA DOESN'T SEEM TO THINK IT IS AN ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511245May 9, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE SITTING AT A STOP LIGHT WITH THE BRAKE PEDAL DEPRESSED, THE BRAKE PEDAL PROCEEDED TO DECLINE AND BECAME STUCK TO THE FLOORBOARD. THE VEHICLE BEGAN TO ROLL FORWARD AND CRASHED INTO THE REAR BUMPER OF A SEMI-TRUCK. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE CONTACT DID NOT SUSTAIN ANY INJURIES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 24,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10510945May 7, 2013
EQUIPMENT ADAPTIVE/MOBILITY, ELECTRICAL SYSTEM
THE POWERED FOLD UP RAMP AND MOTOR LOCKED UP COMPLETELY BLOCKING WHEEL CHAIR EXIT AND ENTRY ACCESS IN THE TOYOTA SIENNA 2011 BRAUN ABILITY RAMPVAN. THE ALLEGED MANUAL RAMP OPERATION FUNCTION FAILED TO WORK TRAPPING THE WHEEL CHAIR OCCUPANT INSIDE THE VEHICLE. THIS DANGEROUS DESIGN HAS BEEN MADE SINCE 2011 AND CONTINUES TO BE MADE INTO 2013. BRAUN HAS RELEASED ANOTHER IN-FLLOOR RAMP OPTION THIS YEAR WHICH IS A MUCH SAFER DESIGN THAT IS IMPOSSIBLE TO BLOCK DOOR ACCESS EVEN IF IT MALFUNCTIONS. BRAUNABILITY NEEDS TO RECALL THIS DESIGN AND MAKE A TRUE MANUAL RELEASE THAT DISCONNECTS FROM THE MOTOR INCASE OF FAILURE OR LOCKUP. MY SON IS SEVERELY DISABLED AND HAS ALOT OF MEDICAL EQUIPMENT. THE JUMP SEAT BOLTED TO THE OTHER SIDE OF THE FLOOR BLOCKED ENTRY AND EXIT CLEARANCE FOR A WHEEL CHAIR ON THE OTHER SIDE AS A POSSIBLE ALTERNATIVE EMERGENCY EXIT. WE HAD TO LITERALLY PULL HIM OUT OF HIS WHEEL CHAIR AND DISCONNECT HIS EQUIPMENT - ALL VERY DIFFICULT IN THE TIGHT SPACE AND VERY DANGEROUS ESPECIALLY IN THE CASE OF AN EMERGENCY. THIS IS AN EXTREMELY DANGEROUS DEFECT AND SHOULD BE ADDRESS IMMEDIATELY. THE VAN WAS TOWED AND IN THE SHOP FOR 3+ WEEKS TO FIX THIS ISSUE AND REPLACE THE EQUIPMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510608May 4, 2013
WHEELS, EQUIPMENT
NHTSA CAMPAIGN 11V560000.............MY VEHICLE HAS A TOW HITCH AND SO THE SAFETY RECALL INFORMATION PROVIDED BY SAYS TO NOT PLACE THE NEW TIRE AND LOADING INFORMATION PLACARD ON THE VEHICLE. THE INSTRUCTIONS PROVIDED BY TOYOTA FURTHER STATE THAT: "THE REMEDY FOR YOUR VEHICLE WILL BE AVAILABLE AFTER MAY 2012. WE WILL SEND YOU ANOTHER NOTICE WHEN IT IS READY." I CALLED TOYOTA IN JUNE OF 2012 AND WAS TOLD THAT THE REMEDY WAS NOT YET READY AND I WOULD BE NOTIFIED WHEN IT WAS. I WAS PROVIDED THIS INFORMATION BY AN INDIVIDUAL NAMED [XXX] AT 800-331-4331 EXT [XXX] AND WAS GIVEN A CASE NUMBER [XXX]. THIS WAS OVER A YEAR AGO AND STILL NOT RESPONSE OR ACTION BY TOYOTA. IT FEESL LIKE THEY HAVE NO INTENTION OF RESOLVING THIS ISSUE FOR ME. HOW LONG IS REASONABLE TO WAIT FOR A FIX WITH A RECALL ASSOCIATED WITH POTENTIAL OVERLOADING OF THE TIRE/WHEEL? THANK YOU INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10506045April 12, 2013
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
AT 2400 MILES. MY TOYOTA SIENNA START HAVING WINDOWS PROBLEM. IT IS VERY NEW CAR. AFTER NUMBERS OF REPAIR. THIS SIENNA-STILL BOTH PASSENGER FRONT AND REAR WINDOWS WILL AUTOMATICALLY ROLL BACK DOWN WHEN GETTING TO THE TOP. AND BACK DOOR CAN NOT BE CLOSED COMPLETELY. ESPECIAL RECENTLY. I FEEL THIS IS VERY DANGERS. BECAUSE THIS VAN WINDOWS UP AND DOWN IT IS VERY DANGER FOR MY 2 YEARS OLD BABY. IT MAY CUT HIS HAND. I DO NOT WANT THIS TERRIBLE VAN ANYMORE. THIS VAN REALLY MAKE ME HEADACHE AND WORRY. IF THIS VAN HAS NO PROBLEM. I WILL DEFINITELY NOT BOTHER ANYBODY. BUT IN FACT. THIS VAN REALLY CAUSE PROBLEM. AND BAD THING IS AFTER VISITED SEVERAL DIFFERENT DEALERSHIP. PROBLEM IS STILL HAPPENING. IF TOYOTA CAN FIX PROBLEM. CUSTOMER HAS NOTHING TO COMPLAINT. WHAT CAN WE DO ABOUT THIS. I AM VERY VERY DISAPPOINTED WITH TOYOTA QUALITY CONTROL SYSTEM. I AM A VERY DISAPPOINTED WITH 2 TOYOTA DEALERSHIP(CLAREMENT DEALERSHIP AND JOHN ELWAY'S CROWN DEALERSHIP)BECAUSE I WENT TO THESE DEALERSHIP MANY TIMES, WHAT THEY HAVE DONE IS PROBLEM STILL EXISTED. I AM PLANNING TO TRY 3RD TOYOTA DEALERSHIP. THIS IS MY FIRST TOYOTA. AND EXPERIENCE LET MY WIFE AND I FEEL VERY BAD AND VERY HEADACHE ABOUT THIS KIND OF QUALITY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10506078April 12, 2013
SEAT BELTS
MY 5-YEAR-OLD DAUGHTER WAS PLAYING IN MY MINIVAN AS I STOOD RIGHT OUTSIDE. AS I LOOKED IN THE WINDOW TO CHECK ON HER I REALIZED SOMETHING WAS WRONG. SHE WAS STANDING IN THE THIRD ROW OF SEATS FACING THE BACK WINDOW. SHE WASN'T MOVING AND FOR ONE AWFUL MOMENT I THOUGHT SHE WAS DEAD. I OPENED THE BACK HATCH TO FIND HER SUSPENDED BETWEEN TWO SEAT BELTS WRAPPED AROUND HER NECK. LUCKILY, HER FEET WERE STILL TOUCHING THE SEAT, WHICH MAY HAVE BEEN ENOUGH TO KEEP THE BELTS FROM COMPLETELY CUTTING OFF HER BREATHING. AS MY FRIEND AND I DESPERATELY TRIED TO UNTANGLE THE BELTS FROM AROUND HER NECK THEY GOT TIGHTER AND TIGHTER. I TRIED TO FIND A KEY OR ANYTHING SHARP TO UNHOOK THE MIDDLE SEAT BELT FROM ITS LATCH SO WE COULD UNWIND IT FROM AROUND HER NECK (I HAD DROPPED MY KEYS DURING THE INITIAL FRANTIC MOMENTS WHEN I CLIMBED IN THE HATCH TO TRY AND GET HER OUT). AS WE WORKED TO FREE HER, THE BELTS CONTINUED TO GET TIGHTER. MY FRIEND RAN TO A NEARBY SCHOOL TO GET SCISSORS. THE NEXT FEW MOMENTS WERE HORRIBLE. I WAS WATCHING MY DAUGHTER STRANGLE TO DEATH. I FRANTICALLY TRIED TO FIND MY KEYS OR ANY SHARP OBJECT TO RELEASE THE MIDDLE SEAT BELT FROM ITS ANCHOR. MY DAUGHTER WAS TURNING PURPLE AND IT WAS CLEAR THE SITUATION WAS DETERIORATING QUICKLY. I FINALLY GRABBED THE KEYS FROM MY FRIEND?S IGNITION AND REACHED OVER THE BACK SEAT TO UNHOOK THE MIDDLE SEAT BELT. I FELT A BRIEF MOMENT OF RELIEF AS I EXPECTED THAT TO RELEASE THE PRESSURE AROUND HER NECK, BUT NOTHING HAPPENED. THE SEAT BELTS WERE SO TIGHT AT THAT POINT I COULDN?T UNTHREAD THE MIDDLE SEAT BELT FROM AROUND HER NECK. MY FRIEND ARRIVED WITH SCISSORS AND I CUT THE BELT. THE SEAT BELT STILL DIDN?T RELEASE AT THAT POINT, BUT WE WERE ABLE TO UNTANGLE AND LOOSEN THE BELTS AND PULL MY DAUGHTER FROM THE CAR. SHE WAS LIMP AND BRIGHT RED, BUT SHE WAS ALSO BREATHING AND LOOKING AT ME. SEAT BELTS SHOULD BE SAFE ... *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10505424April 2, 2013
TIRES
I HAVE A 2011 TOYOTA SIENNA THAT I PURCHASED NEW IN NOVEMBER 2010. IT CAME WITH FIRESTONE FR710 P235/60R17 TIRES. I HAVE 29900 MILES ON THE VAN AND THE TIRES ALREADY NEED TO BE REPLACED. THE OUTER TREAD IS GONE. THE TIRES ARE SO BAD THAT I NEARLY HAD A WRECK DURING A RECENT RAIN AFTER HYDROPLANING ACROSS A LANE OF ONCOMING TRAFFIC. THE TIRES HAVE BEEN ROTATED APPROX EVERY 5000 MILES WITH THE TOYOTA 24 MONTH AUTO CARE PLAN. I CALLED TOYOTA WHO REFERRED ME TO FIRESTONE WITH "GOOD LUCK" (APPARENTLY THEY HAVE NOT HAD MUCH SUCCESS IN DEALING WITH FIRESTONE ON THIS TYPE OF ISSUE). I CALLED FIRESTONE AND THE REPRESENTATIVE INFORMED ME THAT EVEN THOUGH THESE TIRES ARE TYPICALLY ADVERTISED WITH A 65,000 MILE WARRANTY, BECAUSE THEY ARE "ORIGINAL EQUIPMENT TIRES," THERE IS NO WARRANTY. I WAS ALSO TOLD THAT BECAUSE THESE ARE "ORIGINAL EQUIPMENT TIRES" THEY ARE ONLY EXPECTED TO PERFORM 20000-30000 MILES BEFORE NEEDING REPLACEMENT. I HAVE NEVER HAD A NEW VEHICLE THAT NEEDED THE TIRES REPLACED AFTER 30000 MILES. THE FIRESTONE REPRESENTATIVE DID OFFER A 25% DISCOUNT ON NEW TIRES, HOWEVER I AM A LITTLE HESITANT AT BUYING ANOTHER SET OF FIRESTONE TIRES BECAUSE I DO NOT FEEL LIKE THEY ARE STANDING BESIDE THE QUALITY OF THEIR PRODUCT. I ALSO DO NOT THINK THEY SHOULD NEED TO BE REPLACED THIS SOON. WHY SHOULD ONE TIRE BE EXPECTED TO LAST 65000 MILES AND THE SAME TIRE, JUST BECAUSE IT CAME ON THE VEHICLE, ONLY BE EXPECTED TO LAST 20000-30000 MILES? I FEEL LIKE IT WAS HIS WAY OF BRUSHING OFF MY CONCERN ABOUT THE QUALITY OF THESE TIRES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503927March 21, 2013
VISIBILITY:SUN/MOON ROOF ASSEMBLY, VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE SUNROOF SHATTERED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY ADVISED THAT AN OBJECT MAY HAVE STRUCK THE GLASS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WAS APPROXIMATELY 25,000. THE VIN WAS UNAVAILABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503421March 18, 2013
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
THE REAR HATCH STRUTS BLEW CAUSING THE REAR HATCH TO CLOSE AUTOMATICALLY AND FORCIBLY. LUCKILY, ONLY MY HUSBAND WAS UNDER THE HATCH AT THE TIME AND COULD STOP IT FROM HURTING SOMEONE. IT WOULD HAVE SERIOUSLY INJURED ONE OF OUR CHILDREN IF THEY WERE UNDER THE HATCH. IT HAPPENED VERY SUDDENLY AND UNEXPECTEDLY. THERE IS AN EXISTING RECALL ON OLDER SIENNA VANS TO FOR THE EXACT SAME ISSUE. THE DESIGN CHANGE DOES NOT SEEM TO MITIGATE AGAINST THE FAILURE. WE ALSO SEE THAT OTHER VEHICLES INCLUDING OTHER 2011 VANS CONTINUE TO HAVE THIS PROBLEM. WE ARE ASKING YOU TO CONTACT THE COMPANY TO DISCUSS THE RECALL WITH THEM AND SEE IF THE RECALL IS NOT MITIGATING THE RISK OF THIS FAILURE. I WOULD NOT WANT A CHILD (ONE OF THE REASONS IN PURCHASING A MINI-VAN) GET HURT WITH A HATCH COLLAPSING ON THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10500724February 28, 2013
SEATS
2011 TOYOTA VAN FRONT PASSENGER SEAT-THE SEAT BECAME STUCK AND WOULD NOT MOVE DURING ANY ATTEMPT TO ADJUST IT WITH THE HANDLE. NO DEBRIS OR OBSTRUCTION WAS IN THE SEAT TRACK AFTER MULTIPLE CHECKS. AFTER BEING SERVICE BY TOYOTA AND FIRST BEING TOLD BY THE TECHNICIAN THAT IT WAS DEBRIS IN TRACK AND MY REQUESTING TO HAVE THE DEBRIS THAT WAS IN THE TRACK, HE THEN STATED THAT HE THREW IT OUT, I ASKED HIM IF WE COULD INSPECT THE GARBAGE FOR THE 'ITEMS' SO I COULD HAVE IT, HE THEN STATED THAT 'SPRING ALSO CAME OFF THE SEAT' WHICH HE DID NOT TELL ME DURING OUR PREVIOUS CONVERSATION. HE NEVER RETRIEVED THE ITEMS THAT HE STATED WERE STUCK IN THE SEAT TRACK AND I WAS NOT ALLOWED TO SEARCH THE GARBAGE FOR THE ITEMS. HE COULD NOT TELL ME WHAT THE ITEMS WERE OR LOOKED LIKE THAT HE STATED WERE STUCK IN THE TRACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10499620February 21, 2013
ELECTRICAL SYSTEM, ENGINE
TRAVELING AT HIGHWAY SPEED, (55 MPH) WHEN THE VSC FAILURE MESSAGE APPEARED ALONG WITH THE CHECK ENGINE LIGHT AND APOSTROPHE INSIDE A TRIANGLE ERROR/ WARNING LIGHT. VEHICLE WAS PURCHASED AS A CERTIFIED USED VEHICLE AT A TOYOTA DEALERSHIP LESS THAN TWO WEEKS AGO. MILEAGE IS LESS THAN 36000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10498526February 18, 2013
WHEELS, TIRES
WE PURCHASED THIS VEHICLE IN FEBRUARY 2011. IT CAME WITH FREE TOYOTA MAINTENANCE FOR THE FIRST 2 YEARS AND HAS BEEN BROUGHT IN FOR EVERY SCHEDULED MAINTENANCE, MOST RECENTLY THE 25,000 MILE SERVICE AT 26,000, SO THE TIRES HAVE REGULARLY BEEN ROTATED AND INSPECTED BY THE DEALERSHIP. TWO YEARS AND LESS THAN 27,000 MILES AFTER PURCHASING THE VEHICLE, I NOTICED THAT IT WAS NOT HANDLING WELL IN SNOW DESPITE BEING AN AWD. TO OUR SURPRISE, THE TIRES WERE WORN. I BROUGHT IT TO A TIRE SHOP HOPING FOR JUST AN ALIGNMENT AND WERE TOLD THE TIRES WERE NOT SAFE TO DRIVE ON. THEREFORE, I JUST HAD TO REPLACE ALL 4 TIRES AHEAD OF SCHEDULE. VERY DANGEROUS AS MOST PEOPLE DON'T EVEN CONSIDER THE NEED FOR NEW TIRES AT THIS POINT IN THEIR VEHICLE OWNERSHIP. AND EVEN MORE DANGEROUS AS COMING UP WITH THE $1,000 EVERY TWO YEARS IS/WILL BE DIFFICULT IF NOT IMPOSSIBLE. THE REPLACEMENT TIRES ARE THE SAME AS DUE TO THE UNIQUE TIRE SIZE, THERE ARE NO OTHER RUN FLAT OPTIONS ON THE MARKET, BRIDGESTONE TURANZA EL400-02 RFT . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496426February 5, 2013
WHEELS, TIRES
TOLD DURING MY SERVICE AT 15000K BY TOYOTA TECHNICIAN THAT I WOULD NEED TO REPLACE ALL 4 TIRES ON MY 2011 TOYOTA SIENNA. I ASKED HOW WAS IT POSSIBLE A BRAND NEW LEASED VEHICLE WITH 15000K MILES WOULD NEED NEW TIRES AND I WAS TOLD THAT I COULD MAKE IT TO 20000K BUT NEED NEW ONES. THE TECHNICIAN COULD NOT TELL ME WHY THE TIRES WERE FAILING. AFTER RESEARCHING THIS ISSUE AND SPEAKING WITH OTHER TOYOTA SIENNA OWNERS IT APPEARS TO BE A BIG PROBLEM WITH THE TIRES PLACED ON SIENNA MINIVANS. IT ALSO APPEARS THAT TOYOTA IS BLAMING THE TIRE COMPANY AND THE TIRE COMPANY IS BLAMING TOYOTA. OF COURSE THE POOR CONSUMER GETS STUCK IN THE MIDDLE. A RECALL SHOULD BE DONE AS SOON AS POSSIBLE AS TIRE SAFETY IS VERY IMPORTANT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496433February 5, 2013
TIRES, TIRES:TREAD/BELT
TOLD BY TOYOTA DEALER AT 15000K THAT I NEEDED TO REPLACE THE TIRES ON MY 2011 TOYOTA SIENNA VAN. I DO NOT ABUSE MY VEHICLE AND NEVER HAD A NEW VEHICLE THAT NEEDED NEW TIRES AT 15000K. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10496430February 5, 2013
STRUCTURE:BODY
DURING THE TEST DRIVE AND INSPECTION OF 2011 TOYOTA SIENNA VAN THE DRIVER'S SIDE REAR SLIDING DOOR WOULD CLOSE WITHOUT TOUCHING THE BUTTON OR HANDLE. THE DEALER (REP) TOLD ME THAT HE HAD PRESSED THE CLOSE BUTTON TOO MANY TIMES AND THAT'S WHY IT SHUT DURING THE INSPECTION OF THE VEHICLE. AFTER TAKING THE VEHICLE HOME THE DRIVER'S REAR SLIDING DOOR SHUT ON ME WHILE I WAS GETTING A SMALL CHILD OUT OF A CAR SEAT-I DID NOT TOUCH THE BUTTON OR DOOR HANDLE. AFTER THE SAME THING HAPPENED 4-5 MORE TIME I TOOK THE 2011 SIENNA VAN BACK TO THE DEALER AND TOLD THEM THAT I WOULD NOT TAKE THE VEHICLE BACK UNTIL THE PROBLEM WAS FIXED. THE DEALER REPLACED THE MOTORS IN BOTH SLIDING DOORS. THE PROBLEMS HAS CONTINUED AND AFTER RESEARCH HAVE FOUND THAT THIS IS A COMMON COMPLAINT REGARDING THE SLIDING DOORS ON THE SIENNA VANS. BETWEEN TIRE PROBLEMS AND DOOR PROBLEMS IT'S NOT WORTH THE TIME OR HASSLE. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10491978January 9, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE CONTACT ALSO STATED THAT THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DETERMINED THAT THE ELECTRICAL SYSTEM MAY HAVE BEEN COMPROMISED DURING CONVERTING THE VEHICLE INTO ONE SUITED FOR PERSON'S WITH DISABILITIES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 3,550.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487970December 11, 2012
SERVICE BRAKES
ON DEC.5, 2012 WE WERE PICKING UP A GRANDCHILD AT AN ELEMENTARY SCHOOL. WE WERE IN A LINE OF CARS TO EXIT THE PARKING LOT. A CAR WAS PULLING INTO THE LINE AHEAD OF US. WE TRIED TO STOP TO LET HER IN, BUT THERE WERE NO BRAKES. THERE WAS PLENTY OF SPACE AND TIME TO STOP. WE STOPPED BY HITTING HER CAR. OUR VAN HAD MINIMAL DAMAGE, BUT SHE HAD A FENDER AND PASSENGER DOOR DAMAGE. (WE WERE THANKFUL NO CHILDREN WERE INJURED AS THERE WERE MANY AROUND.) WE HAD THE CAR TOWED TO J PAULEY TOYOTA IN FORT SMITH, AS WE WERE AFRAID TO DRIVE IT. THEY PRONOUNCED IT SAFE TO DRIVE. WE CALLED TOYOTA (800-331-4331) TO HAVE THE BLACK BOX CHECKED AS SUGGESTED. STILL AFRAID TO DRIVE IT WE LEFT IT THERE AND TRADED FOR A NEW VAN (HONDA). (SEE ACCIDENT REPORT FOR 2009 TOYOTA SIENNA VAN VIN# [XXX]. FIRST TIME WE THOUGHT IT WAS PROBABLY A FLUKE. SECOND TIME A PROBLEM WITH THE SIENNAS.) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10476726September 22, 2012
ENGINE
9/1/12 I WAS DRIVING ALONG AT HIGHWAY SPEED OF APROX. 55-60 MPH WHEN I DECIDED TO GO INTO A SHOPPING CENTER. I SLOWED MY CAR DOWN AND MADE A RIGHT TURN TO ENTER A SHOPPING CENTER. AS I WAS SLOWING DOWN TO PULL UP TO THE ENTRANCE OF THE STORE I HAD MY FOOT ON THE BRAKE PEDAL AND THE CAR DIDN'T WANT TO STOP. I HAD TO APPLY AN ENORMOUS AMOUNT OF PRESSURE TO THE BRAKE BUT IT DIDN'T STOP THE ENGINE FROM RACING AND TRYING TO LURCH FORWARD. I FORCED THE CAR OUT OF DRIVE AND PUT IT INTO REVERSE AND THE ENGINE WENT BACK TO NORMAL. 9/6/12 I WAS IN MY CAR AND APPROACHED A TRAFFIC LIGHT BEHIND ANOTHER CAR. I SLOWED DOWN FROM APROX. 25 MPH. AS THE CAR SLOWED I FELT THE CAR LURCH FORWARD, I APPLIED THE BRAKE HARDER SO AS NOT TO HIT THE CAR IN FRONT OF ME OR THE PEOPLE WALKING ACROSS THE STREET. I AGAIN MOVED THE CAR OUT OF GEAR AND THE ENGINE CAME TO NORMAL. 9/9/12 I WAS IN A SHOPPING CENTER WAITING FOR MY WIFE TO COME OUT AND I HAD TO MOVE MY CAR TO LET SOMEONE ELSE GET OUT A PARKING SPACE WHEN MY CAR STARTED TO ACCELERATE. I HAD MY FOOT ON THE BRAKE AT THE TIME THIS OCCURRED AND AS MUCH PRESSURE I PUT ON THE BRAKE WAS NOT ENOUGH TO STOP THE CAR. THE CAR STILL HAD ENOUGH POWER TO GO FORWARD EVEN THOUGH I HAD MY FOOT ON THE BRAKE. I FEAR FOR MY LIFE AND ANY PEOPLE THAT ARE IN MY CAR, LET ALONE OUTSIDE OF MY CAR. TOYOTA CANNOT DUPLICATE THE PROBLEM, I'VE TAKEN IT TO THEM TWICE. THEY (TOYOTA) WILL NOT DO ANYTHING FOR ME. PLEASE HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10472832August 28, 2012
STEERING, TIRES, SUSPENSION
WE WERE INFOMED BY TOYOTA SERVICE THAT THE TIRES ARE BALDING AND NEED REPLACEMENT. THEY INFORMED US THAT THIS IS A TIRE ISSUE. WE CONTACTED FIRESTONE, AND THEY INFORMED US THAT THERE ARE ISSUES WITH THE SIENNA PREMATURELY WEARING OUT TIRES DUE TO ALIGNMENT ISSUES WITH THE DESIGN OF THE SIENNA. FIRESTONE AGREED TO PAY FOR HALF THE COST OF NEW TIRES. TOYOTA ON THE HAND HAS GIVEN US THE RUN AROUND AND IS NOT TAKING OWNERSHIP. WE HAVE FOUND THAT THROUGH BLOGS THERE ARE CUSTOMERS THAT ARE REPLACING TIRES AFTER LESS THAN A YEAR OF USE (<15K MILES). WE HAVE THE ENTIRE THREAD OF CONVERSATIONS AND MAINTENANCE RECORDS THAT SHOW THAT THERE IS A PROBLEM WITH THE DESIGN AND MANUFACTURE OF THE VECHICLE'S ALIGNMENT AS VERIFIED BY TOYOTA SERVICE AND OTHER REPAIR SHOPS. THIS IS THE 5TH NEW CAR WE HAVE OWNED, AND TIRES LAST AT LEAST 40K MILES. TOYOTA SHOULD OWN UP TO THIS AND INFORM CUSTOMERS THAT THEY WILL NEED TO REPLACE TIRES EVERY 15K MILES! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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