Toyota Sienna Complaints (2011)

615 consumer complaints on file.

#10553919November 26, 2013
WHEELS, SUSPENSION
EXCESSIVE TIRE WEAR TO VEHICLE FRONT TIRES DETECTED AFTER 5,846 MILES. ALIGNMENT CHECKED BY DEALER. NEW FRONT TIRES WERE INSTALLED USING A 65,000 MILE RATED TIRE. AT 22,000 (16,000 MILES FROM TIME OF REPLACEMENT) EXCESSIVE WEAR (TO STEEL CORDS) NOTED TO NEW FRONT TIRES. MANUFACTURER CLAIMS THERE IS NO MECHANICAL/DESIGN DEFECT IN VEHICLE. EXCESSIVE AND PREMATURE TIRE WEAR IS CREATING POTENTIALLY UNSAFE DRIVING/OPERATING CONDITIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553603November 24, 2013
WHEELS, TIRES
BOUGHT OUR 2011 SIENNA NEW OFF THE LOT BACK IN 2011 AND WE ARE NOW ON OUR 2ND SET OF NEW TIRES (3RD IN SOME CASES THAT 2 NEEDED REPLACING). A TOTAL OF 6 NEW TIRES WITH A VEHICLE THAT HAS ONLY 30,000 MILES ON IT IS RIDICULOUS. I HAVE CALLED TOYOTA ABOUT THIS ISSUE AND NOW OUR VAN SITS IN OUR DRIVEWAY LIKE A DEAD WEIGHT. WE HAD A TIRE BLOW OUT ON US ALREADY A FEW MONTHS AGO IN WHICH WE HAD TO REPLACE IT. THEY GO BALD VERY FAST AND ARE NO GOOD IN BAD WEATHER. I HAVE NEVER OWNED A VEHICLE IN WHICH I HAD TO REPLACE TIRES THIS OFTEN. IT ALMOST CAUSED US A WRECK WHEN THE TIRE BLEW OUT AND WE CANT KEEP UP WITH THE COSTS OF REPLACING THEM SINCE THEY ARE SO EXPENSIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552641November 17, 2013
WHEELS, TIRES
THIS IS FOR A SIENNA 2011 WITH AWD THAT I PURCHASED NEW IN OCT 2010. AT APPROXIMATELY 27,000 MILES, TOYOTA DEALER RECOMMENDS REPLACEMENT OF RUN FLAT TIRES WITH BRIDGESTONE TURANZA RUN FLATS. AT 45,000 MILES, SAME DEALER RECOMMENDS REPLACEMENT OF TIRES AGAIN. THEY NOW RECOMMEND A NON RUN FLAT TIRE. THIS WILL BE THIRD SET OF TIRES FOR THIS VEHICLE THAT IS 3 YRS OLD AND HAS BEEN SERVICED BY TOYOTA EVERY 5,000 MILES. THERE APPEARS TO BE A PROBLEM WITH EXCESSIVE WEAR OF RUN FLAT TIRES ON THIS VEHICLE. TOYOTA SHOULD BE HELD ACCOUNTABLE FOR THIS ISSUE AND REPLACE THESE TIRES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549245October 23, 2013
AIR BAGS, STRUCTURE:BODY
I WAS TRYING TO PARK MY VAN INSIDE A CAMPSITE, DRIVING AT APPROX 1.2 MPH WHEN MY VAN TOOK OFF LIKE A ROCKET. I COULDN'T STOP THE CAR EVEN BY BRAKING. LUCKILY MY VAN WENT INTO A DITCH, AIRBAGS OPENED UP, VAN WENT DOWN THE DITCH AND CAME UP AT AN ANGLE AND STOPPED. I WAS BADLY HURT AND PASSED OUT FOR FEW MINUTES, TAKEN TO A LOCAL HOSPITAL EMERGENCY ROOM. THE 16 PAGE REPORT ORDERED BY TOYOTA THRU' A 3RD PARTY CLEARLY SHOWED THAT THE CAR WENT FROM 1.2 MPH TO 31.5 MPH, ENGINE RPM WENT FROM 800 TO 4800 RPM IN 4.2 SECS. I CHECKED WITH A REPUTABLE AUTO MECHANIC. HE COMMENTED THAT NO ONE CAN MANUALLY RAMP THE ENGINE RPM TO 4800 RPM. IT IS CLEARLY AN ISSUE WITH TOYOTA'S ELECTRONIC SYSTEM. TOYOTA HAS DENIED ANY ISSUE WITH THEIR CAR IN A LETTER TO ME.I WANT THE NATIONAL HIGHWAY TRANSPORTATION SAFETY ADMIN TO TAKE MY CASE AGAINST TOYOTA. I WILL BE GLAD TO EMAIL THE REPORT AND TOYOTA LETTER TO YOU. PLEASE REPLY SOON. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10546870October 5, 2013
WHEELS, TIRES
MY SIENNA FALLS UNDER THE CURRENT RECALL FOR UNSAFE TIRES FOR SIENNAS USED FOR TOWING, BUT THE DEALER REFUSES TO PROVIDE THE EXTRA LOAD TIRES BECAUSE MY HITCH WAS INSTALLED AFTERMARKET. I PURCHASED THE VEHICLE WITH THE TOWING PACKAGE, HOWEVER I WAS ADVISED BY THE DEALER TO GET THE HITCH INSTALLED ELSEWHERE TO SAVE TIME AND MONEY. REGARDLESS OF THAT FACT, I FAIL TO SEE HOW WHERE THE HITCH WAS INSTALLED MAKES THE TIRES SAFE VS. UNSAFE. TOYOTA IS CLEARLY HIDING BEHIND AN ARBITRARY POLICY. I USE THE VEHICLE FOR TOWING. ONE TIRE IS BEGINNING TO SHOW SIGNS OF EARLY FAILURE. TOYOTA NEEDS TO PROVIDE THE EXTRA LOAD TIRES ASAP. THIS IS A SERIOUS SAFETY CONCERN. TOYOTA NEEDS TO COMPLY WITH THE RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546348October 1, 2013
WHEELS, TIRES
COMING AROUND A TURN AT 10 MPH, THE PASSENGER REAR TIRE BLEW OUT, WITH A TOTAL LOSS OF PRESSURE AND A WHOOSH OF AIR. THE TIRES WERE PROPERLY INFLATED AT THE TIME. THE TIRE PRESSURE WARNING LIGHT WAS NOT LIT. THE TIRES HAVE ONLY 23,547 MILES ON THEM. I DO NOT FEEL A TIRE THAT IS 2 YEARS OLD WITH THIS NUMBER OF MILES SHOULD SUFFER A COMPLETE FAILURE. I AM VERY CONCERNED FOR MY SAFETY AND THAT OF MY FAMILY. LUCKILY NO ONE WAS HURT, THIS TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545205September 24, 2013
TIRES
ON JULY 1ST 2013 I RECEIVED NOTICE OF A SAFETY RECALL, DUE TO RISK OF TIRE FAILURE AND A CRASH, WHEN TOWING WITH MY TOYOTA SIENNA. THE RECALL INDICATED THAT IF THE VEHICLE HAS A TOW HITCH, THE FACTORY INSTALLED TIRES WOULD BE REPLACED WITH NEW EXTRA LOAD TIRES. I HAD ALREADY REPLACED MY FACTORY INSTALLED RUN FLAT TIRES WITH NEW EXTRA LOAD TIRES AFTER ONE OF THE FACTORY INSTALLED RUN FLATS FAILED. I CONTACTED TOYOTA ON JULY 1ST TO REQUEST REIMBURSEMENT FOR MY EXPENSE. ON 9/18/13 TOYOTA INFORMED ME THAT THE DEALER WOULD INSPECT MY CAR TO DETERMINE WHETHER IT QUALIFIES. ON 9/20 DCH TOYOTA INSPECTED THE CAR AND INFORMED ME THAT THE CAR IS NOT ELIGIBLE BECAUSE MY TRAILER HITCH IS NOT A TOYOTA BRAND TRAILER HITCH. WHEN I PURCHASED THIS CAR, TOYOTA DID NOT HAVE TOYOTA HITCHES AVAILABLE AND RECOMMENDED WE GET ONE FROM HITCH, WHICH WE DID. NOW WE ARE TOLD THAT TOYOTA ISN'T RESPONSIBLE FOR THE RECALL BECAUSE THE HITCH ISN'T A TOYOTA BRAND. I SPOKE WITH A SUPERVISOR AT THE TOYOTA COMPANY TODAY, WHO VERIFIED THIS. THIS SEEMS IRRESPONSIBLE AND WRONG. THE CAR, WITH THE FACTORY INSTALLED RUN FLAT TIRES, WAS IMPROPERLY RATED FOR TOWING, MAKING MY VEHICLE UNSAFE TO USE FOR TOWING, REGARDLESS OF THE BRAND OF TRAILER HITCH BEING USED. TOYOTA SHOULD BE RESPONSIBLE FOR REPLACING THE TIRES SINCE THE VEHICLE WAS IMPROPERLY RATED FOR TOWING UNLESS THE TIRES ARE REPLACED. TOYOTA INSISTS THAT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION APPROVED THEIR PLAN TO REPLACE THE TIRES AND RENDER THE CAR SAFE FOR TOWING ONLY IF THE CONSUMER IS USING A TOYOTA HITCH. THERE MUST BE SOME MISUNDERSTANDING, AND I AM ASKING THAT YOU REVIEW AND REVISE THE AGREEMENT SO THAT ALL OWNERS OF TOYOTA SIENNAS THAT WERE IMPROPERLY RATED FOR TOWING WILL BE COVERED UNDER THE RECALL, EVEN IF THEIR TRAILER HITCH IS NOT A TOYOTA-BRAND HITCH. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544352September 19, 2013
TIRES, TIRES:TREAD/BELT
TIRE WEAR TOO SOON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10538468September 3, 2013
EQUIPMENT ADAPTIVE/MOBILITY
A COUPLE OF MONTHS AGO, WE RECEIVED AN URGENT SAFETY RECALL LETTER FROM TOYOTA REGARDING THE TYPE OF TIRES THAT ARE ON OUR 2011 SIENNA. WHEN WE ORDERED THE VEHICLE IN JUNE OF 2010, IT WAS WITH FULL UNDERSTANDING THAT WE HAD TO HAVE A VEHICLE WITH A HITCH, AS MY HUSBAND HAS A MOTORIZED WHEELCHAIR THAT MUST BE PLACED ON A RACK BEHIND OUR VEHICLE. THE DEALERSHIP IN SIOUX CITY, IOWA (RICK COLLINS) STATED THAT WOULD NOT BE A PROBLEM. WHEN THE VEHICLE ARRIVED HERE IN SIOUX CITY FROM THE MANUFACTURER, WE WERE TOLD THAT THIS NEW MODEL OF SIENNA DID NOT HAVE A HITCH ON IT YET, AS IT HAD NOT FINISHED BEING DESIGNED, BUT THE DEALERSHIP HAD ONE AND WOULD PUT IT ON BEFORE WE TOOK IT. NOW WE GOT THE RECALL LETTER STATING THAT THE DOOR PLACARD NEEDED TO BE REPLACED IN THE VEHICLE, PLUS WE EITHER HAD TO TAKE OFF THE HITCH OR THE DEALER MUST CHANGE OUT THE TIRES TO EXTRA LOAD TIRES AT NO CHARGE TO US. SINCE WE CANNOT GO WITHOUT THE HITCH, MY HUSBAND TOLD THE DEALERSHIP THAT THEY THEN NEEDED TO PUT NEW TIRES ON OUR CAR AT THE DEALERS EXPENSE. THEY REFUSE TO DO THAT STATING THAT THE HITCH IS AFTER MARKET. BUT IT IS NOT AFTER MARKET. RICK COLLINS TOYOTA INSTALLED THE HITCH BEFORE THE CAR WAS EVER IN OUR HANDS. THEY DEFINITELY KNEW THAT WE WOULD NOT AND COULD NOT HAVE PURCHASED A VEHICLE THAT DID NOT HAVE A HITCH. NOW WE ARE AFRAID TO TAKE THE VEHICLE OUT OF TOWN KNOWING ABOUT THE SAFETY CONCERNS. WHAT CAN WE DO TO GET THIS RESOLVED? GOING TO THE DEALERSHIP IS DEFINITELY NOT THE ANSWER, AS THEY ARE CLAIMING ALL THEY ARE REQUIRED TO DO IS CHANGE OUT THE PLACARD, BUT THAT IS NOT WHAT THE LETTER STATES. OBVIOUSLY WE WILL NEVER BUY ANOTHER TOYOTA, AS WE HAVE A HASSLE WITH THE SERVICE DEPARTMENT EVERY TIME WE GO IN THERE. AFTER 4 TRIPS THERE TO GET THE REMOTE START FIXED, WE FINALLY DID TAKE THE CAR SOMEWHERE ELSE TO GET THAT ISSUE RESOLVED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10538430September 2, 2013
TIRES
I PURCHASED A 2011 AWD LIMITED SIENNA AND WITHIN 4,000 MILES OF ME OWNING IT (BOUGHT CERTIFIED PREOWNED FROM TOYOTA) I FAILED INSPECTION FOR TIRES. I REPLACED ALL 4 TIRES (BY TOYOTA) AND THEY PUT RUN FLAT BRIDGESTONE'S ON. AGAIN...ABOUT 15,000 MILES LATER, I AM AGAIN RUNNING ON TIRES THAT ARE NEEDING TO BE REPLACED FOR IRREGULAR WEAR. TOLD MY MECHANIC THAT THE TIRES ARE NOT SAFE. TOYOTA SAID THERE ARE NO ISSUES WITH THE VEHICLE (SUSPENSION AND ALIGNMENT ARE PERFECT). SO WHAT IS THE PROBLEM? I AM DRIVING 3 SMALL CHILDREN IN THIS VEHICLE AND THIS IS A SAFETY CONCERN! *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536739August 22, 2013
ELECTRICAL SYSTEM
IN THE MORNING CAR DID NOT START, BATTERY WAS DEAD. I CHARGED BATTERY OVERNIGHT . AFTER 2 HR OF DRIVING ( 120 MILES) CAR WAS PARKED FOR 2 HR , WHEN I TRIED TO START IT BATTERY IS DEAD AGAIN ( HAD TO JUMP START IT) AFTER DRIVING ~ 7 MILES I PARKED CAR AND BATTERY WAS DISCONNECTED. AFTER 4 HR I CONNECTED AGAIN AND NO PROBLEM WITH STARTING. DEALER (SCHAUMBURG TOYOTA) KEPT MY CAR FOR 3 DAYS . THEY REPLACED SLIDING DOOR SWITCH AND INTEGRATION RELAY . THEY TOLD ME THAT EVERYTHING IS FIXED . I PARKED CAR IN GARAGE AND IN THE MORNING I COULD NOT START IT AGAIN . HAD TO GO BACK TO DEALER . CAR IS STILL AT THE DEALERSHIP LETS HOPE THEY WILL FIX THIS PROBLEM THIS TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536494August 21, 2013
ELECTRICAL SYSTEM
WHILE DRIVING DOWN THE ROAD IN THE VAN WITH 7 ELDERLY PEOPLE IT CAUGHT ON FIRE AND SMOKE CAME INTO THE CABIN VIA A/C VENTS. I PULLED OVER AND ALL 7 OF US SCRAMBLED TO GET OUT OF THE VAN. FIRE WAS POURING OUT FROM UNDERNEATH AND BLACK SMOKE OUT OF THE HOOD. WITHIN ABOUT 20 SECONDS AFTER WE GOT OUT, THE VAN WAS FULLY ENGULFED IN FIRE. THE VAN WAS TOTALLY DESTROYED AND ONLY THE METAL FRAME WAS LEFT. THE FIRE INVESTIGATOR HIRED BY MY INSURANCE COMPANY BELIEVES THE FIRE STARTED IN THE ECM. THERE WERE NO WARNINGS AT ALL EXCEPT THE SMOKE IN THE CABIN AND FROM UNDER THE HOOD. WE WERE EXTREMELY LUCKY TO GET OUT ALIVE AS WE ARE ALL OVER 75 YRS OLD AND NOT ALL OF US IN GREAT HEALTH. THE VAN IS A TOTAL LOSS AND MY TOYOTA IS AWARE OF THE EVENT AND A CLAIM NUMBER ASSIGNED TO US. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10536313August 20, 2013
TIRES
THE TIRES ON MY VAN HAVE EXCESSIVE WEAR AND NEED TO BE REPLACED AFTER ONLY 20,000 MILES. I INSTALLED A HITCH ON THE CAR MYSELF SHORTLY AFTER PURCHASING THE VEHICLE AND USED IT TO TOW. I RECEIVED A SAFETY RECALL NOTICE FROM TOYOTA FOR MY 2011 SIENNA AWD MINIVAN THAT READS "THE TIRE AND LOADING INFORMATION PLACARD DOES NOT STATE THE CORRECT VEHICLE CAPACITY WEIGHT AS THE RATED LOAD FOR THE COMBINATION OF CARGO AND OCCUPANTS. INCORRECT INFORMATION ON THE VEHICLE PLACARD MAY LEAD TO TIRE OVERLOADING AND POSSIBLY CAUSE TIRE FAILURE, INCREASING THE RISK OF A CRASH." IT GOES ON TO SAY "BASED UPON THIS INFORMATION TOYOTA HAS DETERMINED THAT THE FOLLOWING ACTIONS WILL BRING YOUR VEHICLE INTO COMPLIANCE WITH THE APPLICABLE REQUIREMENTS: REPLACEMENT OF THE FACTORY INSTALLED TIRES WITH NEW EXTRA LOAD TIRES." IT ALSO SAYS "...THE DEALER WILL REPLACE THE TIRES AND LABEL/PLACARD NOTED ABOVE AT NO CHARGE TO YOU." I SPENT OVER 90 MINUTES AT THE DEALER AND 20 MINUTES ON THE PHONE WITH TOYOTA. THEY REFUSED TO HONOR THEIR RECALL BECAUSE THE HITCH ON THE CAR WAS AN AFTER-MARKET HITCH AND NOT INSTALLED BY TOYOTA. I FAIL TO UNDERSTAND WHY THEY ARE NOT HONORING THEIR RECALL AND THEIR OFFER TO REPLACE THE TIRES SIMPLY BECAUSE THE HITCH WAS NOT PURCHASED THROUGH TOYOTA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535208August 13, 2013
AIR BAGS
THE AIR BAG WARNING LIGHT CAME ON. I TOOK IT TO THE DEALER. THEY SAID THE AIRBAG DOESN'T NOT WORK NOW AND THEY ARE BLAMING IN ON A WIRING ISSUE, NOT AN AIR BAG ISSUE. THEY WANT ME TO PAY $220 TO INSTALL A NEW SPIRAL CABLE, BUT GIVE ME THE PART FOR FREE. THIS DOESN'T MAKE SENSE. THE TOYOTA TACOMA TRUCKS HAD THE SAME ISSUE AND THEY HAD A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533323August 2, 2013
STRUCTURE:BODY, UNKNOWN OR OTHER
(TOYOTA, SIENNA 2011) PASSENGER AUTOMATIC SLIDING DOOR ANTI-JAM SENSOR FAILED. OBJECT (MACBOOK) WAS PLACED IN DOOR POCKET COMPARTMENT. DOOR SWITCH WAS PRESSED AND DOOR BEGAN OPENING. MACBOOK DID NOT COMPLETELY CLEAR THE DOORS PATH COMPLETELY AND DOOR BEGAN CRUSHING IT. I COULD HEAR SOMETHING WASN'T RIGHT AND SAW THE DOOR BEND THE LAPTOP AND PARK IN THE FULLY OPEN POSITION. YOU COULD CLEARLY SEE AND HEAR THE DOOR HAD MET AN OBSTACLE AND WAS STRUGGLING, BUT JUST PRESSED THROUGH IT. DOOR MADE NO ATTEMPT TO STOP OR REVERSE. THE MACBOOK WAS DAMAGED. THE WHOLE MACHINE WAS BENT BY THE DOOR AND I CAN NO LONGER FIT A CD IN THE OPTICAL SLOT BECAUSE IT IS NOW CURVED RATHER THAN FLAT. THESE DOORS ARE STRONG ENOUGH BE BEND METAL! THE "ANTI-JAM" SYSTEM FAILED. AFTER SEEING THAT, I REALLY THINK THAT THESE DOORS HAVE TO CAPABILITY TO SERIOUSLY INURE SOMEONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10526063July 22, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT THE FRONT PASSENGER'S SIDE DOOR CAUGHT ON FIRE. THE FIRE SPREAD TO THE FUEL TANK AND FLAMES QUICKLY ENGULFED THE VEHICLE. THE FIRE WAS EXTINGUISHED BY THE FIRE DEPARTMENT. THE VEHICLE WAS DESTROYED. THE VEHICLE WAS NOT INSPECTED. IN ADDITION, THE CONTACT STATED THAT THE SECURITY SYSTEM WOULD SPORADICALLY SOUND PRIOR TO THE FIRE INCIDENT. THE VEHICLE WAS NOT INSPECTED TOO DETERMINE THE CAUSE OF THE FIRE. THE FAILURE AND THE CURRENT MILEAGE WAS 24,000. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10524607July 12, 2013
SERVICE BRAKES
WHEN I HIT THE BRAKES AROUND 60 MPH I FELT THAT THE FRONT WHEELS WAS SHAKEN, VIBRATES AND FELT ROUGH AT THE STEERING WHEEL AND BRAKE PEDAL. I TOOK IT TO THE DEALER AND THEY SAID THAT THE ROTORS WERE RUSTY AND WARP BECAUSE THE HEAT. THEY CUT THE ROTORS. NO CHARGE. NOW, I HAD THE SAME PROBLEM WITH 23000 MILES. SAME EXCUSE. THE ROTORS WERE RUSTY AND WARP AND THEY SAID THEY HAVE TO BE CUT AND TO REPLACE THE PADS. ALSO, THEY SAID THAT THE BRAKE FLUID NEEDED TO BE CHANGE. $559.00 WAS THE CHARGE. I HAD NO CHOICE. MY LIFE DEPENDS ON THE BRAKE. MY COMPLAINT IS THAT THERE IS A FACTORY DEFECT WITH THESE ROTORS AND THE BRAKES. I HAD SO MANY CARS IN MY LIFE AND I NEVER HAD THIS PROBLEM OF ROTORS BEEN WARP BECAUSE OVERHEATING. MILLIONS OF CARS RUNS EVERY DAY AT 65 MPH AND I DON'T HEAR THAT EVERY 5,000 MILES THEY HAVE TO CUT THE ROTORS BECAUSE OVERHEATING. I BELIEVE THIS IS A FACTORY DEFECTS AND THAT THEY SHOULD REPLACE THE ROTORS AT NO COST TO ME. PLEASE, I NEED TO KNOW WHERE I CAN FILE A FORMAL COMPLAINT TO TOYOTA, SINCE THE DEALER IS TRYING TO RIP ME OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523879July 9, 2013
SERVICE BRAKES
MY SECOND COMPLAINT TO NHTSA - PREVIOUS NHTSA # 10470305 THIS IS THE 3RD TIME IN 2 YEARS I HAVE HAD ISSUES WITH THE BRAKES WHEN I APPLY BRAKES, THE PEDAL GOES ALL THE WAY TO THE FLOOR AND VEHICLE DOESN'T STOP. I HAVE REQUESTED MY MONEY BACK OR REPLACED MY CURRENT SIENNA WITH A NEW ONE AS I HAVE PREVIOUSLY ASKED FOR WHEN IT HAPPENED IN MAY OF 2011 AFTER DRIVING 600 MILES ON A BRAND NEW VEHICLE AND AT AROUND 20000 MILES IN 2012 WHEN IT HAPPENED AGAIN. I FEAR FOR THE SAFETY OF MY KIDS, MY FAMILY, MYSELF AND OTHERS AROUND ME WHEN I AM DRIVING. TOYOTA KNOWS THEY ARE AT FAULT YET THEY WANT ME TO TAKE RESPONSIBILITY.TOYOTA REFUSES TO HELP, THEY WANT TO BE GIVEN CHANCES TO FIX IT AS THEY'VE TRIED TWICE ALREADY SEE PREVIOUS COMPLAINT - I BOUGHT A BRAND NEW 2011 TOYOTA SIENNA XLE IN MAY OF 2011 FROM JAY WOLFE TOYOTA IN KANSAS CITY MO. AFTER 1000 MILES WITHIN LESS THAN A MONTH, STARTED HAVING BRAKE PROBLEMS. WHEN I PRESS THE BRAKE, IT WAS GLIDING, TAKING THE PADDLE TO THE FLOOR IN ORDER TO STOP THE VEHICLE EVEN AT SLOW SPEEDS. I WAS ENROUTE TO OMAHA FOR THE WEEKEND WITH MY FAMILY AND KIDS WHEN I STARTED HAVING THE BRAKE PROBLEM. I TOOK THE VEHICLE BACK TO THE DEALERSHIP AND THEY TOOK 4 DAYS TO CHECK AND DETERMINE IT WAS AIR IN THE BRAKE SYSTEM. I AM SURE THERE WAS MORE TO IT BUT THAT IS ALL THEY SAID AND FIXED. ONE PERSON FROM CORPORATE WAS THERE AND TOLD US AND GUARANTEED THAT WE SHOULD NEVER SEE THIS PROBLEM AGAIN. NOW LESS THAN A YEAR AFTER AT 26000 MILES STARTED HAVING SAME ISSUES WITH BRAKE. NOW THE DEALERSHIP SAYS THERE MAY BE A LEAK IN THE BRAKE SYSTEM THAT MAY NOT HAVE BEEN LOOK AT BEFORE. I ADVISED THEM DUE TO SAFETY OF MY FAMILY AND MY KIDS AND OTHERS ON THE ROAD, I AM NOT TAKING THIS VEHICLE BACK AND I REQUESTED TO BE REPLACED WITH ANOTHER NEW VEHICLE SINCE THEY ARE AT FAULT BY SELLING ME A VEHICLE WITH A BRAKE PROBLEM AND BY NOT FIXING IT RIGHT IN THE FIRST PLACE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523702July 8, 2013
EQUIPMENT ADAPTIVE/MOBILITY, EQUIPMENT
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V123000 (EQUIPMENT) AND TOOK THE VEHICLE TO THE DEALER FOR SERVICE. THE CONTACT WAS ADVISED THAT BECAUSE THE VEHICLE DID NOT CONTAIN A FACTORY TRAILER HITCH, THEN THEY WOULD NOT REPAIR THE VEHICLE UNDER THE RECALL. THE DEALER ADVISED THE CONTACT THAT HE HAD TO CHANGE THE RIM AND WHEEL SIZE IN ORDER TO BECOME COMPLAINT AND FALL UNDER THE RECALL. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT SERVICED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521629June 25, 2013
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 60 MPH THE GLASS IN THE SUNROOF EXPLODED WITH A LOUD BANG. IN ADDITION, GLASS FRAGMENTS FELL INTO THE SUNROOF AREA BUT DID NOT ENTER THE INTERIOR OF THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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