Toyota Sienna Complaints (2004)

2,062 consumer complaints on file.

#10520878June 20, 2013
STRUCTURE, WHEELS
THE PAINT ON THE OEM 17" ALUMINUM RIMS FOR MY TOYOTA SIENNA STARTED BUBBLING AND PEELING. IF LEFT UNCHECKED, I WILL HAVE TO HAVE THE WHEELS EITHER REPLACED OR STRIPPED AND REPAINTED TO KEEP THE METAL FROM CORRODING AND THE RIMS FROM FAILING. THE BUBBLING HAPPENS ON THE INSIDE OF THE RIMS AS WELL, MAKING A GOOD SEAL WITH THE TIRE DIFFICULT AND CAUSING SLOW AIR LEAKS. THUS FAR TOYOTA REFUSES TO RECOGNIZE THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10520488June 18, 2013
STRUCTURE:BODY
SIENNA IS EXPERIENCING THE BROKEN WELDS ON THE DRIVERS SIDE DOOR CHECK POCKET. THE POCKET ALTHOUGH REPAIRED ONCE HAS NOW FRACTURED / CRACKED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10520168June 17, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, THE REAR DRIVER'S SIDE DOOR INDEPENDENTLY OPENED WITHOUT WARNING. THE CONTACT MENTIONED THAT THE DOOR WAS UNABLE TO BE CLOSED AND HE HAD TO UTILIZE A BUNGEE CORD TO AVOID THE DOOR FROM REOPENING INDEPENDENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE REPAIRS WERE UNKNOWN. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 114,000. THE VIN WAS NOT AVAILABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10516105June 10, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THERE WAS A CLUNKING NOISE WHEN CLOSING OR OPENING THE FRONT DRIVER'S SIDE DOOR. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE DOOR HAD TO BE RE-WELDED. AFTER THE REPAIR THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE TECHNICIAN STATED THE DOOR WOULD HAVE TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 93,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515756June 7, 2013
STRUCTURE:BODY:DOOR
SLIDING SIDE DOOR AUTOMATIC OPENER CABLE BROKE, DISABLING THE OPENER. DO NOT USE THAT DOOR ANYMORE BECAUSE IT CAN STICK IN THE OPEN POSITION NOW. THIS IS COVERED BY A CUSTOMER SUPPORT PROGRAM (CSP) THAT IS GOOD FOR 9 YEARS OR 125,000 MILES, BUT MY CAR IS PAST THAT. SINCE THIS IS A KNOWN PROBLEM, AND SINCE IT CAN BE EXPECTED TO OCCUR, BUT OCCUR LATER THAN THE WARRANTY FOR DOORS THAT AREN'T USED THAT OFTEN, I FEEL TOYOTA SHOULD FIX THIS PAST THEIR EXTENDED WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515166June 5, 2013
SEAT BELTS
FRONT PASSENGER SEAT BELT FOLDS OVER ON ITSELF WHEN PULLED TO ENGAGE. THIS PROHIBITS THE USE OF THE SEATBELT. DOES NOT HAPPEN EVERY TIME BUT PROBABLY OCCURS 15 TO 20 TIMES A YEAR. WHEN IT JAMS IF THE OCCUPANT DOES NOT KNOW HOW TO CORRECT THE PROBLEM THEY RIDE WITH NO SEATBELT PROTECTION. TOYOTA WASHES THEIR HANDS AND STATES THAT IT IS OUT OF WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515086June 4, 2013
STRUCTURE:BODY:HATCHBACK/LIFTGATE
OUR LOCAL TOYOTA DEALER REPLACED THE LIFT GATE STRUTS DUE TO A RECALL EVEN THOUGH THE ORIGINAL STRUTS WERE FINE. AFTER THE REPLACEMENT, THE NEW STRUTS DO NOT WORK PROPERLY DURING WARM WEATHER. THE LIFT GATE WILL PARTIALLY GO DOWN AND THEN THE LIFT GATE JERKS BACK UP AND DOES NOT CLOSE. THE DEALER WAS CONTACTED ABOUT THIS PROBLEM AND THE CAR WAS TAKEN BACK IN. DEALER SAID THEY "DIDN'T KNOW WHAT TO DO" AND WOULD CONTACT TOYOTA AND CALL US BACK. THEY NEVER DID. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515114June 4, 2013
STRUCTURE:BODY
PASSENGER SIDE BACK SLIDING DOOR (AUTOMATIC) CORD BROKE. THE WIRE THAT IS LIKE THE PULLEY FOR THE DOOR FRAYED AND BROKE, MAKING THE DOOR INOPERABLE. THE MOTOR STILL WORKS FIN THOUGH. MY CONCERN IS OF MY CHILDREN'S SAFETY. THE DOOR WILL NOT LATCH SECURELY NOW, AND/OR OPEN COMPLETELY. WE HAVE SHUT THE AUTO DOOR OFF, BUT IT MAKES NO DIFFERENCE. THE DOOR GETS STUCK IN OPEN POSITION AND IS A SAFETY ISSUE. WE HAVE SET THE CHILD LOCK AS WELL. WE WILL NOT BE USING THAT DOOR AT ALL, IN CASE IT TRAPS ONE OF THE ARMS/LEGS OF OUR PASSENGERS. TOYOTA IS REQUESTING THOUSANDS OF DOLLARS TO FIX IT... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514782June 3, 2013
STRUCTURE, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE SPARE TIRE CARRIER CABLE HAD RUSTED AND THE SPARE TIRE WAS DANGLING UNDER THE VEHICLE. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 10V160000 (STRUCTURE) IN 2010. THE CONTACT ALSO STATED THAT THE DEALER CUT THE CABLE AND RESET THE SPARE TIRE. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT THAT THE VEHICLE WAS REPAIRED PROPERLY AND THERE WOULD BE NO OTHER REPAIR. THE CURRENT AND FAILURE MILEAGES WERE 115,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514897June 3, 2013
STRUCTURE:BODY
LOUD POPPING NOISE IN DRIVER'S DOOR. TOYOTA DEALER QUICKLY KNEW THE "DOOR CHECK" NEEDED TO BE REPLACED JUST BASED ON MY DESCRIPTION. COST ME $700 TO FIX, AND THAT WAS BECAUSE I HAD A 15% OFF COUPON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514655June 1, 2013
ENGINE AND ENGINE COOLING, STEERING
WHILE DRIVING THERE WAS A VERY LOUD SCREECH FROM THE MOTOR, ON AND OFF, THEN THE POWER STEERING WENT OUT, VERY HARD TO TURN STEERING WHEEL, LUCKILY I WAS ABLE TO FORCE IT THE FEW MILES LEFT HOME. THEN I NOTICED THE A/C WAS NOT COLD, THIS WAS INTERMITTENT, NOW, NO A/C AT ALL. JUST HOT AIR. THIS STALLED OF FAILED WHILE IN TRAFFIC, I COULD HAVE HAD SERIOUS PROBLEMS LIKE GETTING HIT BECAUSE I COULD NOT TURN THE VEHICLE READILY, OR EASILY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512570May 17, 2013
STRUCTURE:BODY
TOYOTA SIENNA FRACTURED DEFECTIVE LEFT FRONT DOOR CHECK POCKET POPPING NOISE DUE TO WELD FAILURES. HERE IS THE VIDEO FROM THE WEB IT SHOW MANY SIENNA OWNERS HAVE: HTTP://WWW.YOUTUBE.COM/WATCH?V=5EOLQNSPIMU&NR=1&FEATURE=ENDSCREEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512603May 17, 2013
STRUCTURE:BODY:DOOR
THE REAR SLIDING DOOR CABLE FRAYED AND SNAPPED. WHEN I OPENED DOOR IT JAMMED AND WOULD NOT CLOSE. I HAD TO DRIVE WITH DOOR HALF WAY OPEN TO GET WHERE I COULD GET IT FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512378May 16, 2013
STRUCTURE:BODY
THE FIRST INCIDENT IS THAT THE PASSENGER SIDE SLIDING DOOR STARTED TO RUB THE PAINT OFF THE BODY, SO WE DISABLED IT SINCE THE DEALER SAID IT WAS OUT OF WARRANTY AND WOULD COST US $1800. A COUPLE YEARS LATER THE DRIVER SIDE SLIDING DOOR SEIZED AND WOULDN'T CLOSE. I HAD TO DRIVE TO WHERE MY WIFE AND KIDS WERE STRANDED AND CUT THE DOOR'S CABLES, SO SHE COULD DRIVE HOME. A COUPLE YEARS AFTER THAT I RECEIVE AN EXTENDED WARRANTY LETTER FROM TOYOTA FOR THEIR SLIDING DOORS, HOWEVER, SINCE THERE IS A 120,000 MILE STIPULATION AND OURS HAD MORE MILES THAN THAT THEY SAID SORRY WE ARE OUT OF LUCK. TOYOTA EXTENDED THE WARRANTY BECAUSE THEY KNEW THERE WAS A PROBLEM WITH THEIR SLIDING DOORS, BUT SET STIPULATIONS, LIKE MILEAGES, SO MANY PEOPLE COULD NOT TAKE ADVANTAGE!!! I ALSO HAD A PROBLEM WITH THE DRIVER'S DOOR HINGE WELD BREAKING, THE DEALER ONCE AGAIN TOLD ME THERE WAS NO RECALL AND IT WOULD COST ME A FEW HUNDRED DOLLARS TO WELD IT BACK TOGETHER. AFTER LOOKING AT THE HINGE'S WELD I COULD TELL IT WAS AN ASSEMBLY MISSTAKE. SINCE I KNOW HOW TO WELD I REMOVED THE DOOR MYSELF AND RE-WELDED THE HINGE. SEVERAL MONTHS AFTER FIXING IT MYSELF I FOUND OUT THERE WAS A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512437May 16, 2013
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT MOISTURE ACCUMULATED IN THE FRONT PASSENGER'S SIDE HEADLIGHT, REDUCING THE CONTACT'S VISIBILITY OF THE ROADWAY. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE HEADLIGHT ASSEMBLY WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512087May 15, 2013
VEHICLE SPEED CONTROL
WE WILL BE GOING ANYWHERE FROM 35 TO 55 MILES AND OUR VSC LIGHT COMES ON AND THE VAN SLOWS, OTHER TIMES THE SPEED WILL SLOW IT SELF AND THAN WILL SPEED UP ON IT'S OWN. WHEN THAT (VSC) LIGHT AND SOUND COMES ON THE VAN WILL ALSO SKID. THERE MUST BE SOMETHING WRONG WITH VSC SYSTEM. THIS VAN IS STILL IN VERY GOOD CONDITION, WE SURE SWISH SOMEONE COULD TELL US WHAT THE PROBLEM IS THIS SEEMS TO BE A VERY SERIOUS MATTER. READING ALL THE OTHER COMPLAINTS THIS IS NOT RANDOM AND TOYOTA SHOULD GIVE THIS MATTER SERIOUS CONSIDERATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511917May 14, 2013
STRUCTURE:BODY
THE 2004 THROUGH 2010 TOYOTA SIENNA MODELS HAVE A KNOWN DEFECT IN THE CABLE ASSEMBLY OF THE POWER SLIDING DOORS. MY 2004 SIENNA HAS THE SAME PROBLEMS AS NUMEROUS OTHER VEHICLES WITH A LOUD GRINDING NOISE ON THE PASSENGER SIDE POWER SLIDING DOOR DUE TO A FRAYING CABLE THAT MAKES IT IMPOSSIBLE TO OPERATE THE DOOR OR EXIT THE VEHICLE IN AN EMERGENCY. TOYOTA HAS TAKEN THE STEP TO EXTEND THE WARRANTY ON SLIDING DOORS BUT ONLY TO 9 YEARS OR 120K MILES WHICHEVER COMES FIRST. THIS IS A KNOWN MANUFACTURING DEFECT AND A SAFETY ISSUE THAT SHOULD BE DEALT WITH BY ISSUING A FULL RECALL RATHER THAN EXTENDING THE WARRANTY. QUOTED REPAIRS FROM MY LOCAL TOYOTA DEALER WERE AROUND $1500. THESE REPAIRS ARE COVERED ONLY FOR THOSE WHO THE EXTENDED WARRANTY IS IN EFFECT. PLEASE NHTSA ORDER TOYOTA TO ISSUE A FULL RECALL ON 2004-2010 TOYOTA SIENNA POWER SLIDING DOORS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510467May 3, 2013
SEAT BELTS
THE FRONT PASSENGER SEAT BELT OFTEN GETS FOLDED AND JAMMED AND DOES NOT RETRACT. IT TAKES A LOT OF MESSING WITH TO GET IT TO RETRACT. TODAY, I COULD NOT GET IT TO RETRACT, SO IT IS EXTENDED ALL THE WAY SO NOONE CAN SAFELY SIT IN THE FRONT SEAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510426May 2, 2013
STRUCTURE:BODY:DOOR
MY WIFE WAS SHOPPING WITH MY 3 YEAR OLD DAUGHTER AND DOG AND COULDN'T GET THE DRIVERS SIDE AUTO SLIDING DOOR TO SHUT. I ARRIVED AND NOTICED THE CABLE SHEATHING WAS FRAYED APPROXIMATELY 6 INCHES IN FROM THE PULLEY SYSTEM. THE DOOR WOULD AUTO SLIDE UNTIL THIS FRAYED PART HIT THE PULLEY, SEIZE AND RETURN OPEN. I MANUALLY TRIED PULLING THE DOOR SHUT THINKING I COULD GET THE FRAYED PART THROUGH THE PULLEY, BUT I GUESS THE TOLERANCES WERE TOO TIGHT AND IT WOULDN'T ALLOW CLOSURE. THE LOCAL TOYOTA DEALERSHIP TOLD ME TO CUT THE CABLE SO I CUT THE TENSIONER CABLE PORTION BEHIND THE DOOR TO ALLOW IT TO CLOSE. AFTER DROPPING OFF AT THE TOYOTA, THEY DEMANDED A $1000 UPFRONT FEE FROM MY WIFE FOR A NEW MOTOR. I AM TRYING TO GET THEM TO CANCEL THE MOTOR PURCHASE SINCE THE MOTOR STILL WORKS, BUT HAVEN'T GOTTEN THROUGH YET. THE LOCKING MECHANISM STILL WORKS (AFTER I CUT THE CABLE AND WAS ABLE TO SHUT THE DOOR). WITH THE NUMBER OF COMPLAINTS, NHTSA NEEDS TO BRING THIS UP TO TOYOTA AND MAKE A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510200May 1, 2013
SEAT BELTS
THE FRONT PASSENGER SEAT BELT HAS A TENDENCY TO JAM WHENEVER PUT ON IN A CERTAIN WAY. I HAVE FOUND A WAY TO ALMOST CONSISTENTLY REPEAT IT AND HAVE FOUND THAT IT TENDS TO HAPPEN WITH PASSENGERS OF GREATER GIRTH OR STATURE. DEFINITELY MORE LIKELY TO HAPPEN WHEN THE PASSENGER PULLS THE SEATBELT OUT FORWARD TOWARDS THE DASHBOARD TO PUT IT ON. WHAT HAPPENS IS THE BELT FOLDS OVER DUE TO THE DESIGN OF THE PIVOT AREA AND GETS JAMMED IN THE GAP RESULTING IN AN INOPERATIVE SEATBELT. THIS HAS HAPPENED SO MANY TIMES THAT THE SEATBELT TENSION ON THE PASSENGER SIDE IS NOW NOTICEABLY LOWER THAN THE DRIVER'S SIDE. ALSO REPRODUCIBLE ON THE DRIVER'S SIDE BUT HAPPENS LESS FREQUENTLY MOSTLY DUE TO A CONSISTENT DRIVER. DEFINITELY A HAZARD IF IT CAN'T BE UNJAMMED AS THE SEATBELT CANNOT BE FASTENED OR USED PROPERLY. THERE IS ALSO A HIGH CHANCE OF CAUSING THE BELT TO TWIST INSIDE THE PILLAR WHEN TRYING TO UNJAMMING IT THEREBY DECREASING ITS STRENGTH. HAVE NOT FOUND A WAY TO CONSISTENTLY UNJAM IT EASILY AND USUALLY JUST REQUIRES LOTS OF MANIPULATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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