Toyota Sienna Complaints (2011)

615 consumer complaints on file.

#10723232June 3, 2015
UNKNOWN OR OTHER
TOYOTA HAD A RECALL ON IT'S SPARE TIRE CABLE AND REMOVED MY SPARE TIRE TO THE REAR INSIDE OF MY AUTO. I WAS TOLD A FIX WOULD BE MADE TO REPLACE THE TIRE CABLE AND THE SPARE TIRE WOULD BE PLACED BACK UNDER THE CAR. IT HAS BEEN ALMOST A YEAR AND NO FIX HAS BEEN MADE. I CALLED MY DEALER SEVERAL TIMES AND THEY TELL ME NO FIX IS AVAILABLE. WHEN ARE THEY GOING TO GET THIS FIX DONE? I NEED THE SPACE THE SPARE TIRE IS TAKING. I PURCHASED MY CAR IN WIS. AND LIVE THERE 6 MONTHS OUT OF THE YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722030May 28, 2015
UNKNOWN OR OTHER
I'M CONTACTING YOU TO COMPLAIN ABOUT THE INTERIM RECALL REPAIR PERFORMED BY TOYOTA, RECALL 14V-273. I HAD THE INTERIM REPAIR PERFORMED IN THE SUMMER OF 2014 WHICH INVOLVED PUTTING THE SPARE TIRE INTO THE CARGO AREA IN THE BACK OF THE VAN AND SECURING IT WITH A TIE DOWN. I HAVE BEEN UNABLE TO FOLD MY SEATS BACK INTO THE CARGO AREA WHEN I NEEDED TO AND HAVE A LARGE PORTION OF THE CARGO AREA OCCUPIED BY THE SPARE TIRE AND TIE DOWN. FOR A SHORT TIME I COULD LIVE WITH THIS. BUT THE RECALL WAS ANNOUNCED ALMOST ONE YEAR AGO. I CONTACTED TOYOTA TODAY AND THE REPRESENTATIVE STATED A FINAL REPAIR SHOULD BE AVAILABLE IN MID 2015. I WOULD LIKE THE FINAL FIX PERFORMED AS SOON AS POSSIBLE. IT IS UNREASONABLE TO HAVE THIS LENGTHY DELAY BETWEEN PERFORMING THE INTERIM REPAIR AND THE FINAL REPAIR. CAN YOU PLEASE INVESTIGATE THIS MATTER AND URGE TOYOTA TO PROMPTLY ISSUE THE FINAL REPAIR?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10715947May 12, 2015
TIRES, EQUIPMENT
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 11V560000 (EQUIPMENT) AND STATED THAT THE MANUFACTURER HAD NOT NOTIFIED THE DEALER OF THE PERMANENT REMEDY TO REPAIR THE VEHICLE. THE DEALER ONLY REMOVED THE SPARE TIRE CARRIER AND PLACED IT IN THE REAR SEAT OF THE VEHICLE. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PERMANENT REMEDY WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 7/9/15*CN UPDATED 01/27/16*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713835April 30, 2015
TIRES
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V273000 (TIRES) AND STATED THAT THE PART NEEDED WAS NOT AVAILABLE WITHIN A REASONABLE TIMEFRAME. THE DEALER DID NOT PROVIDE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712990April 26, 2015
STEERING
FOR EVERY MAINTENANCE SERVICE THROUGH TOYOTA CARE, I POINTED MY CONCERNS ON A STEERING "POP" SOUND WHILE MAKING U-TURNS UNDER VERY LOW SPEED, AND A SENSE OF STEERING INSTABILITY ON HIGHWAYS UNDER WINDY CONDITIONS, AS WELL AS WEARING TIRES RAPIDLY. ALL THE TIME THE DEALERS TECHNICIANS ANSWER WAS: "A GREEN REPORT FOR EVERY SAFETY POINT, SUSPENSION AND ALIGNMENT WAS PROOF OF NO PROBLEMS AT ALL". I AM REPLACING 4 TIRES (TO SERVE 65 000) AT 45 000 MILES TOTALLY WORN OUT WITH UNEVEN PATTERNS SPECIALLY THE ONES AT FRONT WHEELS, EVEN FOLLOWING REGULAR ROTATION PROGRAM. I THINK WOULD BE GOOD TO POST THIS INFORMATION, KNOWING OTHERS CONCERNS IN THE SAME MATTER AND TO BRING THE MANUFACTURERS ATTENTION FOR POSSIBLE RECALL IN THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704373April 8, 2015
STRUCTURE:BODY
THERE HAS BEEN A RECALL ON THE CHAIN AND BOLT ASSEMBLY THAT HOLDS THE SPARE TIRE UNDER THE CHASSIS BECAUSE THE PARTS RUST AND CAN BREAK DROPPING THE TIRE IN THE ROAD AND LEADING TO AN ACCIDENT. THEIR RESPONSE IS TO PUT THE TIRE INSIDE THE CAR TAKING UP SIGNIFICANT SPACE AND LIMITING SPACE. IT IS ALMOST A YEAR AND THEY STILL HAVE NO IDEA WHEN THEY WILL HAVE REPLACEMENTS. IT SEEMS PRETTY CLEAR THAT THEY AREN'T TRYING!! IS THERE ANY TIME LIMIT FOR THIS REMEDY? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704145April 7, 2015
EQUIPMENT
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER:11V560000 (EQUIPMENT) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED IF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703116April 1, 2015
TIRES, WHEELS
I TOOK MY 2011 TOYOTA SIENNA TO THE DEALERSHIP TO BE SERVICED. I WAS TOLD THE SPARE TIRE CABLE IS DEFECTIVE (NHTSA #14V273000) AND THE SPARE TIRE WAS PLACED IN MY TRUNK. I WAS TOLD THERE IS NO FIX TO THIS SITUATION. THIS RECALL WAS ISSUED IN MAY OF 2014 AND I FEEL 10 MONTHS IS MORE THAN ENOUGH TIME TO HAVE DEVELOPED A FIX FOR THIS PROBLEM. IT IS UNACCEPTABLE TO TAKE THIS LONG TO DEVELOP A FIX, AND TO INCONVENIENCE THE OWNER BY TAKING UP HALF THE TRUNK WITH THE SPARE TIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683314March 18, 2015
TIRES, TIRES:TEMPORARY/EMERGENCY SPARE TIRE
2011 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO TIRE SUPPORT CABLE MECHANISM CORROSION RECALL NOTICE. *SMD THE DEALER INFORMED THE CONSUMER, THERE WAS NO PERMANENT SOLUTION. THE CONSUMER WAS GIVEN THE OPTION OF PLACING THE SPARE TIRE INSIDE THE VEHICLE OR SIGNING A WAIVER RELEASING TOYOTA OF ANY LIABILITY SHOULD THE SPARE TIRE FALL OFF. THE CONSUMER OPTED TO HAVE THE SPARE TIRE PLACED INSIDE THE VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10695058March 18, 2015
WHEELS, TIRES
MY VAN IS ONLY FOUR YEARS OLD AND ON ITS 3RD SET OF TIRES! SERVICED REGULARLY AND ROTATED EVERY 5000 MILES. VAN ONLY HAS 59,000 MILES ON IT. SEEMS TO ME IT IS A TOYOTA ISSUE, AS I HAVE READ NUMEROUS COMPLAINTS ON THE SAME ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10695083March 18, 2015
WHEELS
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V273000 (WHEELS) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10689798February 22, 2015
POWER TRAIN
HELLO, I OWN A 2011 SIENNA LE V6. IN COLD WEATHER, IT HAS A PROBLEM WHEN BREAKING WHERE THE VEHICLE LURCHES FORWARD AS IT COMES TO A STOP (A SIGNIFICANT INCREASE IN RPM IS SEEN JUST AS THE VEHICLE IS ABOUT TO STOP). SO MUCH SO THAT IT SEEMS AS THOUGH IT'S GIVING ITSELF GAS (INCREASED RPM) AND DRIVING ITSELF, CREATING A HAZARD. I CAN LITERALLY TAKE MY FOOT OFF THE BRAKE PEDAL AND THE VAN WILL INCREASE IT'S SPEED TO ABOUT 35MPH WITH NO INPUT FROM ME IN REGARDS TO THE GAS PEDAL. AFTER WARMING UP, THE PROBLEM DOES TEND TO FADE AWAY. BUT THE WARMUP PERIOD, ESPECIALLY ON COLD NORTHEAST DAYS, COULD TAKE AS LONG AS 20 MINS. AND 8 MILES OF CITY DRIVING TO OCCUR (AND THIS IS AFTER A 5 MIN. PARKED IDLE WARMUP PERIOD), AND EVEN THEN, THE VAN STILL EXHIBITS THIS REVVING ISSUE SOMEWHAT, JUST NOT AS SIGNIFICANT AS WHEN IT'S IN THE WARMUP STAGE. ON MY FIRST COMPLAINT LAST WINTER, THE DEALER CHANGED OUT THE THERMOSTAT AND CONSIDERED THE PROBLEM FIXED. HOWEVER, THE VAN CONTINUES TO SHOW THE SAME PROBLEM THIS WINTER. AS YOU CAN SEE ON THIS INTERNET THREAD, MANY OTHER OWNERS HAVE THE SAME ISSUE. HTTP://WWW.SIENNACHAT.COM/FORUM/193-PROBLEMS-MAINTENANCE-REPAIR/158410-ENGINE-REVVING-UP-JUST-BEFORE-STOP.HTML THIS ISSUE IS NOT JUST ANNOYING, I BELIEVE IT IS A SAFETY ISSUE, PARTICULARLY ON SLIPPERY SURFACES SUCH AS SNOW AND ICE WHICH ARE LIKELY TO OCCUR IN THE COLDER WEATHER THAT PRECIPITATES THIS ISSUE. I BELIEVE EITHER THE ENGINE OR TRANSMISSION PROGRAMMING NEEDS TO BE MODIFIED TO ADDRESS THIS ISSUE AS SOON AS POSSIBLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683888February 17, 2015
ELECTRICAL SYSTEM
SLIDING POWER DOORS WORK INTERMITTENTLY AND HAVE NEEDED TO BE FORCED OPEN OR CLOSED ON OCCASION. HOWEVER I ATTEMPTED TO USE THE HANDLE TO ACTIVATE THE POWER DOOR TO OPEN THE DOOR IN ORDER TO PLACE MY SON IN HIS CAR SEAT, THE DOOR BEGAN TO OPEN, AND THEN STOPPED AFTER ONLY OPENING AN INCH. THE DOOR AJAR ALARM BEGAN SOUNDING. I PULLED THE DOOR OPEN PACKED MY LITTLE ONE UP IN HIS CAR SEAT AND WENT TO SHUT THE DOOR. THE DOOR WOULD NOT LATCH TO STAY CLOSED AND THE DOOR WOULD MOVE FREELY WITHOUT THE USE OF THE DOOR HANDLE. THE VEHICLE IS NOW UNSAFE TO TRANSPORT ANYONE IN AS DOOR CAN NOT BE CLOSED. AT LEAST THIS HAPPENED AT HOME PARKED IN THE DRIVEWAY. BUT IF THESE DOORS ARE FAILING UNDER NORMAL CIRCUMSTANCES I NO LONGER FEEL I HAVE A SAFE VEHICLE TO TRANSPORT MY FAMILY IN. WHO KNOWS WHAT WOULD HAPPEN UNDER MORE STRESSFUL CONDITIONS. MY HUSBAND HAD TO TIE THE DOOR SHUT IN ORDER TO TAKE THE VEHICLE TO THE DEALER WHERE THE EXPECTED REPAIR PART WAS $937.00. I THOUGHT BUYING TOYOTA WAS BUYING QUALITY BUT, I GUESS THEY DON'T MAKE THEM LIKE THEY USED TO. I'M NOT SURE IF THIS IS A DESIGN FLAW THAT TOYOTA NEEDS TO EVALUATE BEFORE SOMEONE GETS SERIOUSLY INJURED OR LOSS OF LIFE OCCURS BUT, IT'S FOURS YEARS OLD AND DOOR COMPLAINTS, AFTER DOING SOON RESEARCH ARE NOTHING NEW. NEXT VEHICLE.. IF I STILL NEED THE PASSENGER SPACE A MINIVAN HAS TO OFFER I THINK I'LL LOOK AT HONDA INSTEAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681689February 6, 2015
EQUIPMENT
TL*THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN: 11V560000 (EQUIPMENTS). THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN PUT THE SPARE TIRE IN THE MIDDLE PASSENGER SIDE SEAT AS A TEMPORARY REMEDY. THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 3/31/15*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680720February 2, 2015
FUEL/PROPULSION SYSTEM
THE WELD AT THE TOP OF THE HINGE ON THE FUEL FILLER DOOR HAS BROKEN, SO THE DOOR WILL NOT CLOSE. THIS PREVENTS OPENING THE SLIDING DOOR ON THE DRIVER'S SIDE. I HAVE CHILDREN AND WOULD NEED THE ABILITY TO EVACUATE PASSENGERS QUICKLY AND EASILY IN THE EVENT OF AN EMERGENCY. ONE OF MY PASSENGERS IS RESTRAINED IN A CAR SEAT THAT I NEED TO ACTIVATE IN ORDER TO REMOVE THE CHILD FROM THE CAR. THE DOOR CANNOT BE OPENED MORE THAN A FEW INCHES WITH THE BROKEN FUEL FILLER DOOR AS AN OBSTRUCTION, SO IT CREATES A MAJOR SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679901January 30, 2015
SERVICE BRAKES, ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 10 MPH, THE BRAKE PEDAL WAS APPLIED AND THE VEHICLE HESITATED TO STOP. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT ALSO STATED THAT THE WINDOWS FAILED TO OPERATE AND THE SLIDING DOORS FAILED TO STOP AUTOMATICALLY. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE WINDOWS WERE REPAIRED BUT THE SLIDING DOORS WERE NOT. THE SPECIFICS OF THE REPAIRS WERE UNKNOWN. THE CONTACT ALSO STATED THAT THE VEHICLE FAILED TO START AND REQUIRED TO BE JUMP STARTED. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE BATTERY WAS REPLACED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10678574January 23, 2015
WHEELS
TL*THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V273000 (WHEELS). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN STRAPPED THE SPARE TIRE TO THE TRUNK AS A TEMPORARY REMEDY. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10678397January 22, 2015
SEAT BELTS
MY CHILDREN WERE GETTING INTO THE VEHICLE ON THE REAR PASSENGER SIDE. I AM A FORMER CPST. MY SON'S CAR SEAT WAS LOOSE, SO I CHECKED TO SEE WHY. I CHECKED THE BELT AND THE ENTIRE BUCKLE STALK CAME LOOSE IN MY HAND. THE BOLT THAT ATTACHED IT TO THE CAPTAIN'S CHAIR FELL OUT OF THE SOCKET. THIS IS NOT ACCEPTABLE. IF WE HAD BEEN IN AN ACCIDENT, MY SON COULD HAVE BEEN SERIOUSLY INJURED OR KILLED. A SEAT BELT SHOULD NOT JUST FALL OFF OF THE SEAT. I CALLED THE DEALERSHIP TO GET THE PART REATTACHED AND WAS ASKED WHY I COULD NOT JUST ATTACH IT BACK MYSELF. THIS IS ALSO NOT ACCEPTABLE. THEY DID END UP SCHEDULING ME FOR THE REATTACHMENT, BUT IT WILL COST ME A SUM THAT THEY HAVE YET TO DETERMINE. IN THE MEANTIME, I HAVE TO FIGURE OUT HOW TO TRANSPORT MY SON SAFELY SINCE HE IS OVER THE WEIGHT LIMIT FOR LATCH FOR HIS CAR SEAT AND NO LONGER HAS A USABLE SEAT BELT IN THAT SPOT IN THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676966January 21, 2015
WHEELS
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER:11V560000 (WHEELS). THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN STRAPPED THE SPARE TIRE TO THE LUGGAGE COMPARTMENT AS A TEMPORARY REMEDY DUE TO THE PARTS NOT BEING AVAILABLE FOR REPAIRS. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676641January 20, 2015
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT THE REAR PASSENGER SLIDING DOOR CABLE AND THE DOOR MOTOR FAILED. AS A RESULT, THE DOOR OPEN WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO STATED THAT THE DOOR CABLE AND THE MOTOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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