Toyota Sienna Complaints (2011)

615 consumer complaints on file.

#10854184April 7, 2016
SEAT BELTS
THE DRIVERS SIDE 1ST REAR SEAT BELT WON'T LATCH WHEN BRAKES APPLIED. STAYS LOOSE. THE BACK REAR SEAT BELT RETRACTED BUT WILL NOT RELEASE TO USE. VEHICLE HAD 75,000 MI. WHEN NOTICWED. HAS NO ACCIDENTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850313March 17, 2016
UNKNOWN OR OTHER
THE SLIDING DOOR INTERMITTENTLY CLOSES ABOUT 2/3 OF THE WAY, BEEPS, AND THEN OPENS AGAIN. IT PROBABLY HAPPENS 3/4 OF THE TIME. IT CURRENTLY HAS NO ISSUE OPENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822394January 26, 2016
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNED A 2011 TOYOTA SIENNA. WHILE DRIVING 10 MPH APPROACHING THE DRIVEWAY, THE VEHICLE ACCELERATED WITHOUT WARNING WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE CRASHED INTO A TREE AT 15 MPH. THE DRIVER SUSTAINED FRACTURES TO THE RIGHT RIBS, FOOT, ANKLE, AND LEG THAT REQUIRED MEDICAL ATTENTION. THE PASSENGER SUSTAINED FRACTURES TO THE RIGHT HAND, LEFT HIP, NECK, HAND, AND BACK. MEDICAL ATTENTION WAS REQUIRED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10816998December 30, 2015
ELECTRICAL SYSTEM
SLIDING DOOR OPENED AS USUAL, WITH A VAN FULL OF 3 CHILDREN, AGE 8 AND UNDER. POURING DOWN RAIN, THE DOOR DECIDES TO MALFUNCTION, AND WOULD NOT CLOSE ELECTRICALLY OR MANUALLY. I HAD TO DRIVE HOME W/ THE DOOR OPEN. THE PROBLEM HAS SINCE BEEN ONGOING AND NOW WE JUST DON'T USE THE DOOR. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10811882December 23, 2015
AIR BAGS, SERVICE BRAKES, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT THE VEHICLE UNINTENTIONALLY ACCELERATED AS THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO RESPOND WITHOUT WARNING. AS A RESULT, THE CONTACT CRASHED INTO A BUILDING. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED NECK AND LEG INJURIES HOWEVER, IT WAS UNKNOWN IF MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10808229December 3, 2015
UNKNOWN OR OTHER
MY VAN CAME EQUIPPED WITH BRIDGESTONE P235/55RF18 TIRES. I HAD TO REPLACE THEM AT 26,000 MILES. THE EDGES WERE ALMOST WORN THROUGH. I NEVER HAD A RADIAL TIRE GO BAD WITH THAT LOW MILEAGE. BRIDGESTONE AND FIRESTONE OFFERED NO HELP. ON LINE LOTS OF PEOPLE ARE UNHAPPY. BRIDGESTONE SAID THEY WERE MADE TO FACTORY SPECS. THE LOCAL FIRESTONE DEALER TOLD WE THEY WERE NOT GOOD TIES. I REPLACED THEM WITH SAME TIRE. NO SPARE WITHOUT A RUN FLAT IS A SAFETY IS I COULD NOT FIND ANOTHER RUN FLAT TO FIT. THE VAN DOES NOT HAVE A SPARE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10794785November 19, 2015
SEATS
THIRD ROW BACK SEAT COVER HANDLE BROKE AFTER TWO MONTH RECALL . I OWN THE CAR NEARLY 5 YEAR , NO PROBLEMS WITH THESE ONES . UNTIL TOOK THE CAR TO DEALER RECALL ABOUT THIRD ROW BACK SEAT COVER , AND AFTER THAT TWO MONTH , THE HANDLES , BOTH SIDE BROKEN , TOOK THE CAR TO DEALER AGAIN TO FIX THAT . SO THEY SAID THEY WILL CHARGE AROUND $200 . SERIOUS ABOUT THAT THE OLD ONES NO PROBLEMS IN 5 YEAR . THE NEW ONES BROKEN WITHOUT TWO MONTH AFTER RECALL . WHAT YOU THINK TOYOTA ?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10790549November 16, 2015
SERVICE BRAKES, POWER TRAIN, VEHICLE SPEED CONTROL
I PULLED INTO A RELATIVE'S GRAVEL DRIVEWAY WHICH HAS A VERY LARGE PARKING AREA TO THE SIDE. I PULLED UP TO ABOUT TWO FEET FROM THEIR GRASSY AREA, GOT INTO POSITION TO BACK UP INTO A PARKING SPACE, STOPPED, AND PUT MY 2011 SIENNA INTO REVERSE, AND AS SOON AS I GENTLY TOUCHED THE EXCELERATOR TO BEGIN BACKING UP THE VAN SPED FORWARD AT A HIGH RATE OF SPEED CRASHING INTO AND OVER AN 8 INCH RAILROAD TIE THAT HAD A STEELBEAM ON TOP THAT SEPARATED THE DRIVEWAY FROM THEIR YARD. I HAD TO SLAM BOTH FEET ONTO THE BRAKE TO GET IT TO STOP WHICH IT FINALLY DID. I THOUGHT I HAD NOT PUT IT IN REVERSE BUT I LOOKED AT THE GEARSHIFT AND IT WAS INDEED IN REVERSE. I JIGGLED THE GEARSHIFT TO MAKE SURE IT WAS SECURED IN THE SLOT AND IT WAS. I THEN PUT IT IN PARK AND SAT THERE FOR A MINUTE OR TWO TRYING TO GAIN COMPOSURE TRYING TO FIGURE OUT WHAT JUST HAPPENED, I WAS IN SHOCK AS NOTHING LIKE THIS HAS EVER HAPPENED TO ME BEFORE. AFTER THAT MINUTE OR TWO I DECIDED I COULDN'T LET THE VEHICLE SIT THERE AND NEEDED TO MOVE IT. SCARED, BUT I PUT IT IN REVERSE AGAIN, READY TO POUNCE ON THE BRAKES WITH BOTH FEET AND BARELY TOUCHING THE EXCELERATOR I STARTED MOVING IN REVERSE. IT WAS WORKING FINE THEN. I THEN GOT OUT TO CHECK FOR DAMAGE AND THE BUMPER ON THE DRIVER'S SIDE WAS DAMAGED FROM THE IMPACT. THE AIRBAG DID NOT DEPLOY, I WAS NOT HURT HOWEVER HAD ANY OF MY RELATIVES BEEN IN THAT AREA AT THAT MOMENT IT COULD'VE RESULTED IN AN INJURY OR FATALITY. I REPORTED WHAT HAPPENED TO THE LOCAL DEALERSHIP WHERE I BOUGHT IT AND THEN TO TOYOTA USA AS INSTRUCTED IN THE HANDBOOK. NOW I'M REPORTING IT HERE. AM AWAITING CONTACT SUPPOSEDLY WITHIN THE NEXT DAY OR SO TO SEE WHAT TOYOTA INTENDS TO DO WITH THE SIENNA. I WILL NOT DRIVE AGAIN IT UNTIL THE REASON FOR THIS DEFECT IS FOUND AND FIXED AND DAMAGES REPAIRED. THE OUTCOME WILL DECIDE WHETHER I WILL EVER BE A TOYOTA CUSTOMER AGAIN.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10789418November 9, 2015
STRUCTURE:BODY, ELECTRICAL SYSTEM
THE POWER SLIDING DOOR STOPPED WORKING.. UPON CLOSE NOTICE, IT LOOKS LIKE THE CABLE IS BROKEN. I AM SURPRISED TO SEE THIS ISSUE ON MY 2011 MODEL SIENNA XLE ALL WHEEL DRIVE. IT LOOKS LIKE THERE WAS A RECALL RELATED TO THIS ISSUE IN THE PREVIOUS GENERATION AS SHOWN IN THIS LINK. HTTP://MEDIA.FIXED-OPS.COM/TOY_CAMPAIGNS/CSP-ZTS.PDF. IT SEEMS LIKE THE EXTENDED WARRANTY COVERS MODELS FROM 2007 TO 2010... BUT MY CAR IS A 2011 YEAR MODEL PURCHASED DURING 2010.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785063October 21, 2015
STRUCTURE:BODY
THE REAR PASSENGER DOOR CABLE SNAPPED COMPLETELY CUT IN HALF AND THE DOOR DOES NOT FUNCTION. THE CAR WAS PARKED WHEN THIS HAPPENED AS I WAS UNLOADING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10780785October 8, 2015
WHEELS
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V273000 (TIRES) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779562October 4, 2015
WHEELS
THIS FOLLOW UP FOR SAFETY RECALL NOTICE E0S (E1S) [EXCESSIVE CORROSION OF THE SPARE TIRE CARRIER CABLE] WHEN WILL TOYOTA FIX THIS? WE HAVE BEEN CARRYING OUR SPARE TIRE IN THE BACK OF THE VAN FOR 3 MONTHS NOW AND THIS WAS ANNOUNCED 22 MAY 14. I CONTACTED TOYOTA ASKING FOR A TIMELINE OF WHEN THIS ISSUE WILL BE FIXED AND THEIR REPLY WAS "WE ARE SORRY, HOWEVER WE DO NOT HAVE AN ESTIMATED TIMEFRAME FOR WHEN THIS SAFETY RECALL'S REMEDY WILL BE RELEASED. " IT HAS BEEN A YEAR AND 4 MONTHS SINCE THIS RECALL WAS ANNOUNCED AND THEY STILL DO NOT KNOW WHEN THIS WILL BE FIXED. DO THESE RECALLS HAVE AN INDEFINITE TIME FRAME TO GET FIXED. THE NHTSA NEEDS TO FOLLOW UP ON THESE OPEN RECALLS SO MANUFACTURERS CAN CLOSE THEM IN A TIMELY MANNER. REGARDS,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763891September 15, 2015
STRUCTURE:BODY
PRESSED BUTTON TO OPEN POWER SLIDER (WITH CHILD INSIDE WAITING TO EXIT VEHICLE). WITH DOOR HALFWAY OPEN, CABLE SNAPPED AND DOOR FROZE. THE CABLE WAS EXPOSED TO THE INSIDE OF THE PASSENGER COMPARTMENT WHEN THIS OCCURRED. DOOR IS NOW INOPERABLE (EVEN MANUALLY) AFTER BEING "DIAGNOSED" WITH "BROKEN CABLE" BY DEALERSHIP. DEALERSHIP AND TOYOTA WERE SENT COMPLAINT IN WRITING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748623August 14, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING AT 25 MPH, THE CVT WARNING INDICATOR ILLUMINATED AND THE VEHICLE STALLED. AFTER SEVERAL ATTEMPTS, THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747463August 10, 2015
UNKNOWN OR OTHER
I WAS DRIVING DOWN ON THE HIGH WAY AT 70 MPH AND SUDDENLY HEARD A CRACKING SOUND. AFTER THAT I HEARD A WIND NOISE YOU TYPICALLY HEAR WHEN YOUR WINDOWS ARE NOT COMPLETELY CLOSED. IN A SECONDS, I HEARD ANOTHER BREAKING SOUND AND SEE SOME DEBRIS ON MY REAR-VIEW MIRROR. THEN I OPENED MY SUN ROOM COVER AND FIGURED THAT OUT MY SUNROOF GLASS WAS COMPLETELY SHATTERED. IF I HAD NOT HAD CLOSED MY COVER, IT COULD HAVE HURT MY FAMILIES INSIDE THE VAN. ALSO THE FALLING DEBRIS CAN CAUSE SERIOUS RISK TO OTHERS DRIVING IN THE HIGHWAY. I NEED TOYOTA'S ANSWERS ON THIS MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745018July 30, 2015
WHEELS
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V273000 (TIRES); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. MA 10/19/2015 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735151July 20, 2015
WHEELS
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V273000 (TIRES); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734413July 15, 2015
WHEELS
I HAVE PURCHASED A US TOYOTA SIENNA 2011 FROM NY WHILE BEING CANADIAN LIVING IN CANADA. SINCE MAY 2014 I HAVE RECEIVED A NOTICE ON RECALL ABOUT MY SIENNA 2011 VIN 5TDKK3DC5BS[XXX] FOR THE SPARE WHEEL E1S, NHTSA REF ID 14V273 AND SINCE THAT TIME WE HAVE HEARD NOTHING FROM TOYOTA AS OWNERS FOR THE REMEDIATION OF THIS SAFETY RECALL ( THIS APPLIES TO CANADIAN VEHICLES AS WELL). ALL WHAT THEY SAY IS TO PUT THE SPARE WHEEL IN THE TRUNK AS A TEMPORARY SOLUTION FOR NOW, AND THIS ALSO IS NOT A SAFE SOLUTION CONSIDERING THIS WHEEL AMONG PASSENGERS AND WHAT IT COULD DO IN CASE OF IMPACT. WE HAVE BEEN MORE THAN PATIENT ABOUT THIS ISSUE BUT NOT SURE WHAT WE SHOULD EXPECT FROM A MANUFACTURER IN THIS CASE AND WHAT KIND OF ROLE THE NHTSA COULD PLAY, HOW LONG IS ACCEPTABLE FOR THE NHTSA FOR A MANUFACTURER TO PROVIDE A SOLUTION TO A RECALL, DOES IT TAKE FEW FATAL ACCIDENTS OR NOT SURE WHAT REGULATES THOSE INDUSTRIES AND HOW RECALLS ARE CONTROLLED.....UPDATED 09/11/15 *BF . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731938July 4, 2015
STRUCTURE:BODY, ELECTRICAL SYSTEM
SLIDING DOOR CABLE BROKE DUE TO CORROSION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731275June 30, 2015
EQUIPMENT
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 11V560000 (EQUIPMENT); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER AND DEALER WERE NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MA 09/03/15
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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