Toyota Sienna Complaints (2011)

615 consumer complaints on file.

#10914416October 7, 2016
AIR BAGS
"TAKATA RECALL" RECEIVED LETTER FROM TOYOTA ON 7/25/16 THAT WE HAD TAKATA RECALL. WE KNEW FROM CHECKING TOYOTA RECALL LONG BEFORE THE LETTER THAT OUR CAR HAD A RECALL THE TAKATA AIRBAGS BUT NOT THE SERIOUSNESS OF RECALL. LETTER INDICATED THE FOLLOWING: WE ARE IN ZONE A(HIGH HUMIDITY- TEMPERATURES) DEGRADES PROPELLANT WHICH CAN CAUSE INFLATOR TO RUPTURE DURING AIR BAG DEPLOYMENT. METAL FRAGMENTS COULD PASS THROUGH THE AIRBAG STRIKING VEHICLE OCCUPANTS AND RESULTS IN SERIOUS INJURY OR DEATH. TOYOTA SAYS WE SHOULD DO THIS: DO NOT OPERATE THE VEHICLE WITH AN OCCUPANT IN FRONT PASSENGER SEAT. WHEN YOU HAVE ONLY ONE CAR THIS IS UNEXCEPTABLE.........WHEN THEY SAY THIS CAN CAUSE DEATH TO FRONT SEAT PASSENGER WHAT MAKE THEM THINK THAT THE DRIVER MAY NOT ALSO GET IMPACTED AND CAUSE ANOTHER ISSUE. ALSO WHAT IMPACT DOES THIS HAVE ON YOUR CAR AND MEDICAL INSURANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10914080October 5, 2016
AIR BAGS
TAKATA RECALL:NOTHING HAPPENED YET OTHER THAN I NEEDED THIS CAR TO TRANSPORT MY ELDERLY MOTHER WHO HAS HEATLH ISSUES AND IS BECAME VERY INCONVINIENT NOW. I COULD NO LONGER RISK TO PUT HER ON FRONT SEAT WHICH DECEIVE THE PURPOSE OF HAVING THIS VAN. I CONTACTED TOYOTA AND THEY HAD NO EXPECTATION DATE FOR REMEDY. I REALLY DON'T KNOW WHAT TO DO AT THIS POINT. I CAN NOT AFFORD TO JUST GO OUT AND GET A NEW VAN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10913701October 4, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE WARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10911193October 3, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS REMEDY NOT YET AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10911060October 2, 2016
AIR BAGS
"TAKATA RECALL" ' WE RECEIVED NOTICE THAT OUR 2011 TOYOTA SIENNA WAS SUBJECT TO RECALL IN JULY 2016. THE NOTICE TOLD US WE SHOULD NOT HAVE ANYBODY RIDE IN THE FRONT PASSENGER SEAT. WE ARE A FAMILY OF 6 AND THIS IS A HIGHLY IMPRACTICAL RESTRICTION. I CONTACTED TOYOTA AT 1-800-331-4331 ON JULY 20, 2016 AND TALKED WITH TOYOTA REP AARON TO GET INFORMATION ABOUT REPLACING OUR PASSENGER AIRBAG. LATER THAT DAY OR THE NEXT, MY HUSBAND SPOKE TO TOYOTA REP CHRISTINA C AT EXTENSION 73868. SHE REFUSED TO TELL HIM HER LAST NAME. SHE TOLD US OUR FILE NUMBER WAS 1607202114. CHRISTINA SUGGESTED ORALLY IT WAS SAFE TO RIDE IN THE PASSENGER SEAT, BUT REFUSED TO SAY SO IN WRITING. NEITHER AARON NOR CHRISTINA COULD TELL US WHEN OUR AIRBAG WOULD BE FIXED, AND BOTH SAID THEY WOULD HAVE A SUPERVISOR CALL US. IN BOTH CASES A SUPERVISOR DID NOT CALL US. CHRISTINA OFFERED A LOANER VEHICLE, BUT IT WOULD BE A SMALL COMPACT CAR, WHICH COULD NOT TRANSPORT OUR FAMILY. WE SPENT THE LAST 2+ MONTHS NOT USING THE FRONT PASSENGER SEAT OF OUR VEHICLE. I CALLED AGAIN ON SEPTEMBER 30, 2016 AND SPOKE WITH TOYOTA REPS BERTHA AND SYREETA. SINCE THE CAR IS NOW SIX YEARS OLD AND HAS BEEN IN HOT AND HUMID SOUTH CAROLINA, AND THEREFORE NOW LIKELY SUBJECT TO MATERIAL DETERIORATION, WE DEMANDED TOYOTA INSTALL A REPLACEMENT AIRBAG RIGHT AWAY. TOYOTA REFUSED TO ADDRESS THE PROBLEM AT THIS TIME. AGAIN, I WAS TOLD I COULD SURRENDER OUR VAN AND GET A LOANER CAR THAT COULD NOT FIT MY FAMILY OF 6. THIS RECALL HAS BEEN SINCE MAY OF 2016. AS OF SEPTEMBER 30, 2016, TOYOTA HAS NO IDEA WHEN THIS SITUATION WILL BE REMEDIED. THIS IS UNACCEPTABLE. TOYOTA SHOULD PROMPTLY REPAIR OUR VEHICLE OR IN THE ALTERNATIVE PROVIDE A COMPARABLE SUBSTITUTE VEHICLE WHILE THEY SORT THINGS OUT. WE SHOULD NOT BE EXPOSED TO FURTHER DANGER WHILE TOYOTA FIGURES OUT THE ABSOLUTE CHEAPEST WAY TO OBTAIN AIRBAGS FROM TAKATA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910775September 30, 2016
STRUCTURE:BODY, STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. WHILE ATTEMPTING TO OPEN THE REAR DRIVER'S SIDE DOOR, THE DOOR ONLY OPENED ENOUGH FOR SMALL CHILDREN TO GET IN AND OUT OF THE VEHICLE. THE CONTACT ALSO STATED THAT THE PASSENGER SIDE DOOR ONLY OPENED A FEW INCHES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT WAS ADVISED TO CONTACT THE MANUFACTURER. THE APPROXIMATE FAILURE MILEAGE WAS 96,000. UPDATED 01/11/2017*CT THE CONSUMER STATED MANUFACTURER WAS NOTIFIED BUT INFORMED THEY COULD NOT ASSIST WITH THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910030September 27, 2016
AIR BAGS
TAKATA RECALL. WE HAVE BEEN BURDENED WITH THE FOLLOWING WARNING FROM TOYOTA MOTOR SALES, USA, INC.: "UNTIL THE REMEDY BECOMES AVAILABLE, WE RECOMMEND THAT YOU DO NOT OPERATE THE VEHICLE WITH AN OCCUPANT IN THE FRONT PASSENGER SEAT." MY CASE #1607183206 IS ON FILE AT TOYOTA MOTOR SALES USA. I HAVE ATTEMPTED TO "TRADE MY 2011 SIENNA" FOR A 2016 SIENNA AT OUR LOCAL MACK HAIK DEALERSHIP (LEAGUE CITY, TX) HOWEVER THE DEALERSHIP ONLY OFFERED ME $11,000 FOR MY SIENNA WITH LESS THAN 59,000 MILES AND IN VERY GOOD CONDITION. (I WOULD ESTIMATE MY VEHICLE TO BE DEVALUED BY ABOUT $5,000 DUE TO THE AIR BAG RECALL.) THE OFFERED TRADE IN VALUE OFFERED AND THE DANGEROUS CONDITION OF DRIVING WITH A PASSENGER IN FRONT SEAT OF OUR VAN HAS PLACED US IN AN UNFAIR POSITION AS TOYOTA OWNERS. A POSITION THAT WE ARE NOT RESPONSIBLE FOR AND ONE THAT SHOULD BE REMEDIED ASAP. I HAVE WAITED PATIENTLY (SINCE JULY!), BUT I HAVE RECENTLY SENT LETTERS OF COMPLAINT EXPLAINING THIS TO THE DEALERSHIP, TO MACK HAIK ADMINISTRATIVE OFFICES, AND TO TOYOTA MOTOR SALES USA. MY LETTERS WERE DATED SEPTEMBER 9, 2016 AND I HAVE HAD NO REPLIES FROM EITHER ENTITIES. I HAVE BEEN IN CONTACT WITH THE DEALERSHIP IN LEAGUE CITY AS RECENTLY AS 9/27/16 AND I HAVE NOT GOTTEN ANY GUARANTEE OF WHEN THE AIR BAG DEFECT WILL BY FIXED. I HAVE OFFERED TO TRADE MY 2015 SIENNA TO THE DEALERSHIP, BUT WANT A FAIR MARKET VALUE (AS IF THE AIR BAG CONDITION WAS REPAIRED) FOR A 2016 MODEL JUST FOR THE OPPORTUNITY TO USE MY SIENNA AS IT WAS INTENDED, I.E. ALLOWING A PASSENGER IN THE FRONT SEAT. I AM CONVINCED THE "CONSUMER" IN THIS TAKATA RECALL HAS BEEN PLACED IN AN UNFAIR POSITION AND A REMEDY NEEDS TO BE REALIZED SOON. I APPEAL TO YOUR ORGANIZATION TO ASSIST IN MEDIATING THE PROBLEM AND MAKING OUR SITUATION WHOLE AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10909510September 25, 2016
AIR BAGS
TAKATA RECALL..CANNOT SAFELY DRIVE THE VEHICLE..PAYING BANK NOTE WITH INTEREST AND AUTO INSURANCE.TTOYOTA HAS NO INFO..AS TO WHEN ANYTHING WILL BE DONE..THIS IS UNACCEPTABLE..I WOULD PREFER TO TRADE OR SELL AND CANNOT UNLESS FIXED.TTOYOTA SHOULD OFFER REPLACEMENT TRADE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10907072September 16, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10907017September 15, 2016
STEERING
CLICKING AND CLUNKING SOUND DURING TURNS AT LOW SPEED IN THE STEERING COLUMN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906394September 14, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 11/08/16*LJ UPDATED 12/12/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906094September 13, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10905704September 12, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 12/01/16*LJ UPDATED 12/13/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904429September 7, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903287September 2, 2016
STEERING
STEERING LOCKED WHILE LEAVING A PARKING SPOT MAKING IT IMPOSSIBLE TO STEER RIGHT OR LEFT. STEERING WARNING LIGHT APPEARED ON DASHBOARD. I WAS A ABLE TO APPLY THE BRAKES TO STOP THE VEHICLE AND TOW CAR TO REPAIR SHOP. THEY FOUND ERROR CODE 1524 AND AFTER TROUBLESHOOTING THEY ADVISED THAT STEERING COLUMN HAD TO BE REPLACED. CAR HAS 58K MILES. RARE FOR THIS TO GO BAD SHORT OF A DEFECT IN MANUFACTURING IN MY OPINION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899837August 31, 2016
AIR BAGS
NO INCIDENT YET BUT I AM CONCERNED ABOUT MY SAFETY SINCE THERE IS NO REMEDY FOR THE RECALL YET. I WANT TO KNOW THAT I HAVE OPTIONS AND WHAT COVERAGE DO I HAVE IF THE AIRBAGS DEPLOY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10902957August 31, 2016
AIR BAGS
WE RECEIVED A NOTICE ON MAY 23RD THAT OUR AIRBAG WAS RECALLED AND TO NOT SIT IN THE PASSENGER FRONT SEAT DUE TO RISK OF SERIOUS INJURY OR DEATH. THE REASON WE BOUGHT A VAN IS WE NEED TO BE ABLE TO TRANSPORT MULTIPLE PEOPLE AT ONCE. THIS IS EXTREMELY INCONVENIENT AND NEGLIGENT ON THE PART OF TOYOTA. THERE HAS BEEN NO COMMUNICATION OR ACTION TO CORRECT THIS AFTER 3 MONTHS OF THE INITIAL NOTIFICATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899497August 30, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899524August 30, 2016
EQUIPMENT, AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V340000 (AIR BAGS) AND 11V560000 (EQUIPMENT). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 10/28/16*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899515August 30, 2016
AIR BAGS
TAKATA RECALL, NHTSA #16V340 MAY 23, 2016. TOYOTA DEALER SAYS I MUST WAIT UNTIL TOYOTA CONTACTS ME THAT THERE IS A REPLACEMENT AVAILABLE AND THAT MAY TAKE YEARS ACCORDING TO THE DEALER, VENICE TOYOTA, VENICE, FL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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