Toyota Sienna Complaints (2004)

2,062 consumer complaints on file.

#10606260June 26, 2014
STEERING
INTERMITTENT HARD STEERING. WILL BE DRIVING AROUND EVEN SLIGHT CORNER WILL BE FINE THEN STEER HARD AND BE FINE AGAIN AROUND SAME CORNER. OR, WILL STEER VERY HARD AROUND ONE CORNER THEN STEER OK AROUND THE NEXT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606032June 25, 2014
ELECTRONIC STABILITY CONTROL (ESC), TRACTION CONTROL SYSTEM
ON NUMEROUS OCCASIONS, (THE FIRST INCIDENT OCCURRING NOVEMBER 2013 AND MOST RECENT 6/23/2014), THE STABILITY//TRACTION CONTROL SYSTEM SUDDENLY ENGAGED. MOST OF THE INCIDENTS OCCURRED WHILE ON THE FREEWAY WITH SPEEDS BETWEEN 50-55 MPH, USUALLY ON STRAIGHTAWAY SECTIONS, SOMETIMES DURING A GENTLE BANK USUALLY TOWARD THE RIGHT. ON ALL OCCASIONS, THE ROADS WERE DRY AND THE DRIVER WAS NOT APPLYING THE BRAKES AT THE TIME. WITHOUT WARNING, THE BRAKES SUDDENLY ENGAGE CAUSING THE VAN TO FEEL LIKE IT WAS LUNGING FORWARD AND MAKING IT DIFFICULT TO CONTROL THE VEHICLE. A SERIES OF RAPID BEEPS WOULD OCCUR AND THE TRACTION SENSOR WOULD ILLUMINATE. THE ENTIRE EPISODE WOULD LAST FOR SEVERAL SECONDS. DURING THESE EPISODES, THE VEHICLE IS DIFFICULT TO CONTROL AND PASSENGERS/OTHER DRIVERS ARE IN DANGER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598863June 17, 2014
STRUCTURE:BODY
THE FRONT DOORS ON SIENNAS HAVE A WELL KNOWN PROBLEM OF WELDS FAILING IN THE DOOR OPENING MECHANISM. TOYOTA RECOGNIZED THIS AND EXTENDED THE WARRANTY ON THE DOOR HARDWARE FOR 5 YEARS 100K MILES. I HAD BOTH MY FRONT DOORS FIXED UNDER THIS EXTENDED WARRANTY. IT WAS KNOWN AT THE TIME (NOT TO ME) THAT THIS WAS ANOTHER TEMPORARY FIX AS THIS IS A DESIGN FLAW THAT TOYOTA KNEW ABOUT BUT DID NOT TRY TO ADDRESS WITH A PERMANENT SOLUTION OR AN OVERALL PRODUCT RECALL. AND, THEY APPARENTLY HAVE GOTTEN AWAY WITH THAT DUE TO THE NUMBER OF OWNERS THAT HAVE NOT GOTTEN THEIR DOORS FIXED. THE PROBLEM IS THAT WHILE THERE IS JUST A "POPPING" SOUND DUE TO THE FAILURE OF THE WELDS RIGHT NOW, IT MAY LEAD TO A SITUATION WHERE THE DOORS WILL EITHER NOT OPEN OR OPEN WITHOUT ANY CONTROL AS THEY'D BE HELD BY THE HINGES ONLY. EITHER SITUATION PRESENTS THE OWNERS WITH INHERENT DANGERS- ONE FROM NOT BEING ABLE TO EXIT THE VEHICLE IN AN EMERGENCY AND THE OTHER WHERE A DOOR COULD OPEN SUDDENLY AND INJURE ANYONE NEAR THE VEHICLE WHEN BEING OPENED. I DID REGISTER MY COMPLAINT WITH THE DEALER AND TOYOTA WHO BOTH TOLD ME THAT ANY INSPECTION OR REPAIR WAS SOLELY THE RESPONSIBILITY OF ME (THE ORIGINAL) OWNER OF THE VEHICLE. MY TOYOTA CASE NUMBER IS [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598926June 17, 2014
STRUCTURE:BODY
THE DRIVER SIDE POWER SLIDING DOOR CABLE SNAPPED, NEARLY HITTING A CHILD. UPON INSPECTION, IT WAS NOTICED THAT THE PLASTIC COVERING OVER THE WIRE HAD DISINTEGRATED AND THE BARE CABLE WAS EXPOSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598114June 13, 2014
STEERING
THE STEERING BECAME DIFFICULT AT TIMES. IT WAS ALMOST LIKE LOSING YOUR POWER STEERING FROM TIME TO TIME. INTERMEDIATE STEERING SHAFT WAS REPLACED WHICH CORRECTED THE PROBLEM. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593582May 23, 2014
STRUCTURE:BODY, ELECTRICAL SYSTEM
THE DRIVER SIDE DOOR STOP STARTED MAKING A NOISE WHEN WE OPEN AND CLOSE THE DOOR. THE WINDOW STOPPED OPENING COMPLETELY. TOYOTA HAS EXTENDED THE WARRANTY TO 6 YEARS OR 100K MILES FOR THIS DEFECT. THEY WON'T REPAIR MY VEHICLE BECAUSE IT IS BEYOND THE EXTENSION. THE COST IS OVER $2,000. NOW THE DOOR STOP HAS BROKEN OFF COMPLETELY AND DOOR SWINGS WIDE. THIS CREATES A DANGEROUS SITUATION EVERY TIME WE USE THE CAR. MY UNDERSTANDING IS THAT THE WELDS WERE DEFECTED AND TOYOTA DIDN'T WANT TO SPEND 2K PER VEHICLE TO REPAIR ALL THE DEFECTED CARS. CAR DOORS ARE A MAJOR COMPONENT OF ANY VEHICLE AND SHOULDN'T FAIL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592811May 20, 2014
UNKNOWN OR OTHER
I HAD A FLAT TIRE. I WAS TRYING TO USE SPARE TIRE STORED UNDER THE CAR. I WAS ABLE TO LOWER THE SPARE TIRE AND REMOVE THE SPARE USING THE HOIST BUT AFTER REMOVING THE TIRE, I TRIED TO RETRACT THE CABLE BACK HOLDING THE SPARE TIRE THEN IT GOT STUCK, I WAS ABLE TO TURN THE LEVER BUT THE CABLE WOULD NOT RETRACT. SO I HAVE ABOUT 2 FEET OF CABLE WITH 2 X 5 INCHES OF METAL, WHICH HOLDS THE SPARE, DANGLING UNDER THE CAR. I WAS ABLE TO LOOP THE CABLE AND TIE IT ON AS PIECE OF METAL UNDER THE CAR, BUT I HAVE TO GO UNDER THE CAR TO THIS. THIS IS THE FIRST AND ONLY TIME I USE THE SPARE TIRE FOR THIS CAR. THE SHOP I BROUGHT CAR TO SAID IT WAS RUSTED AND NEEDS TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592822May 20, 2014
STEERING
THIS HAPPENED ABOUT LATE 2006 TO EARLY 2007. I FIRST OBSERVED THAT ONCE IN A WHILE TURNING THE STEERING WAS STIFF AND THE WHEEL WILL NOT TURN BACK TO ITS NEUTRAL POSITION, AND THE CAR WILL OVER STEER. IT FELT LIKE THERE WAS NO POWER STEERING AND YOU COULD HEAR SOME SQUEAKING NOISE FROM THE STEERING. SINCE AT FIRST IT HAPPENS ON AND OFF DURING TURNING, EVERYTIME I TOOK IT TO THE DEALER, THEY SAID WAS NOTHING WRONG, IT WAS STILL UNDER WARRANTY AT THAT TIME.. AFTER DRIVING IT FOR A COUPLE OF MONTHS THERE WAS AN INCREASE IN THE INCIDENCE AND THE STEERING AT TURN WAS GETTING HARDER AND THERE WAS AND INCREASE IN OVER STEER THAT I WOULD HAVE TO GO SLOWER THAN USUAL TO AVOID OTHER VEHICLES. BY THAT TIME I BROUGHT IT BACK TO THE DEALER, AND THEY SAID THAT WAS SOME RUSTING AND CORROSION AT THE STEERING SHAFT AND HAD TO BE REPLACED AND BY THEN THE WARRANTY HAD EXPIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592469May 19, 2014
STEERING
STEERING BECAME VERY JERKY AND TIGHT WHILE DRIVING VAN WITH FAMILY. PROBLEM GOT WORSE OVER THE COURSE OF 2 DAYS AND I HAD TO STOP DRIVING THE VEHICLE BECAUSE IT BECAME DANGEROUS. MECHANIC TOLD ME IT WAS PROBLEM STEERING INTERMEDIATE SHAFT. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592302May 18, 2014
POWER TRAIN
WHEN STARTING FROM 1-25 OR SLOWING DOWN TO 25 FROM 35 THERE IS JERK AND VAN MOVES FORWARD EVEN IF BRAKE HAS BEEN APPLIED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592138May 17, 2014
SEAT BELTS
THE DRIVER SIDE SEATBELT GETS JAMMED AND CANNOT BE USED. THIS HAS HAPPENED MULTIPLE TIMES AND RENDERS THE VEHICLE UNUSABLE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592033May 16, 2014
POWER TRAIN
BACKING UP IN REVERSE, UNABLE TO PUT CAR INTO DRIVE, NEUTRAL, OR PARK. CAR WOULD ONLY MOVE IN REVERSE SHUT CAR OFF, WAS UNABLE TO RESTART CAR DUE TO BEING STUCK IN REVERSE. VEHICLE TOWED TO DEERFIELD BEACH DEALERSHIP. DEALER DIAGNOSED SHIFTER CABLE BROKE. ADDRESSED THIS COMMON SAFETY FAILURE WITH SERVICE MANAGER. SERVICE MANAGER SAID NO SERVICE BULLETIN EXITS FOR THIS PROBLEM. WE KNOW IT IS A COMMON FAILURE BECAUSE WE KNOW OTHER PEOPLE THAT HAVE EXPERIENCED THE SAME PROBLEM IN THEIR SIENNA. THE TOW TRUCK DIVER STATED IT IS A COMMON FAILURE. PARTS DEPARTMENT KNOWS ABOUT THIS FAILURE. LOCAL DEALERSHIPS CARRY PART IN STOCK. WAS UNABLE TO RESOLVE THIS SAFETY ISSUE WITH SERVICE MANAGER. TOYOTA DOESN'T SEEM TO WANT TO ADDRESS THIS SAFETY FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588329May 14, 2014
STEERING
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA . THE CONTACT STATED WHILE DRIVING 45 MPH THE BRAKES STARTED TO ENGAGE. THERE WAS A BEEPING SOUND AS THE TRACTION WARNING INDICATOR ILLUMINATED. THE FAILURE RECURRED APPROXIMATELY TEN TIMES. THE DEALER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE STEERING ANGLE SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588354May 14, 2014
AIR BAGS, STRUCTURE:BODY, VISIBILITY:SUN/MOON ROOF ASSEMBLY
DUE TO A FAILURE IN THE MOONROOF SYSTEM IN THE VEHICLE (RUBBER SEAL AND TWO DRAINS ON EITHER SIDE), RAIN WATER SEEPED INTO THE AIR BAG SYSTEM RESULTING IN MOLD-BUILD UP AND SERIOUS DAMANGE TO THE VEHICLE AND POSSIBLE MALFUNCTION OF THE AIR BAGS AND BREATHING OF DANGEROUS MOLD/FUNGI. ALL THE PASSENGERS IN THE VEHICLE GOT NAUSEOUS IN 1-HOUR JOURNEY AND THE FUTURE CONSEQUENCE OF SUCH FUNGI BUILD UP AND POTENTIAL FAILURE OF THE AIR-BAG COULD BE LIFE THREATENING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588396May 14, 2014
ELECTRICAL SYSTEM
I STARTED HAVING PROBLEMS WITH THE POWER DOORS AND HATCH IN 2010. I WAS NEVER INFORMED BY TOYOTA OF THE TSB-0085-09 AND HAVE HAD TO DO RESEARCH MYSELF ON THE PROBLEM. THE PROBLEM WAS INTERMITTENT AND DEALERSHIPS WOULD NOT ADDRESS IT. ON 5/12 2014 WAS DRIVING ON AN INTERSTATE AT 60 MILES AN HOUR IN THE RAIN WHEN MY POWER DOOR KEPT OPENING AND WOULD NOT CLOSE. SOMEONE COULD HAVE BEEN SERIOUSLY INJURED. I HAD TO FIND A SAFE PLACE TO PULL OVER. IT WOULD NOT MANUALLY CLOSE. I HAD TO STRAP THE DOOR SHUT. I FEEL THIS IS A SAFETY ISSUE THAT SHOULD BE FIXED BY RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596141May 5, 2014
STRUCTURE
TOYOTA VERBALIZES THERE WAS A SUBSTANCE LEFT OUT OF THE DASHBOARD MIXTURE DURING PRODUCTION OF THE VEHICLE. IT, ACCORDING TO THEM, IS AN ISSUE WITH TWO MODELS AND TWO YEARS OF THOSE MODELS. THE DASH BOARD BEGIN TO CRACK ABOUT 28,000 MILES. THE VAN ONLY HAS 38,000 NOW. IT HAS CRACKED FROM SIDE TO SIDE ACROSS THE TOP, DOWN THE FRONT AND AROUND THE SIDES (LIKE AN EGG SHELL). THE RIGHT SIDE AIR BAG IS HOUSED IN THE DASH. PIECES OF THE RIGHT DASH ARE ACTUALLY GOING TO FALL OUT NOW. TOYOTA, AGAIN, ADMITS THE PROBLEM, BUT REFUSES TO HELP. I LAST SPOKE TO THEM ON 5.2.2014 (ROY G.). I HAVE BEEN SPEAKING TO THEM ABOUT THIS SAFETY ISSUE SINCE 2008, EVEN WITH THE REGIONAL MANAGER, AS THE LOCAL TOYOTA ASKED THEM TO REPLACE IT. TOYOTA DECLINED. THIS IS AN ISSUE THAT CAN CAUSE THE AIRBAG TO DEPLOY WITHOUT AN ACCIDENT OR WRONGFULLY SO IN AN ACCIDENT. THE ENTIRE DASH WILL BLOW OUT, THE PHYSICAL DAMAGE TO A PERSON UNKNOWN. I NEED HELP WITH THIS ISSUE. THIS IS A 60,000 SIENNA THAT HAS HANDICAP LIFT IN IT. THIS IS A HUGE SAFETY CONCERN FOR ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584120April 22, 2014
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT SHE NOTICED THAT THE DASHBOARD HAD MANY CRACKS. THE CONTACT STATED THAT SHE EXAMINED THE DASHBOARD AND NOTICED THE MAJORITY OF THE CRACKS WERE AROUND THE AIR BAG. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THE DASHBOARD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584017April 21, 2014
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
STARTING FROM A STOP AND ACCELERATING UP TO APPROX 20 MPH, ABS TRACS VSC LIGHTS ILLUMINATED WITH BEEPING ALERT, AND ACTIVATION OF BRAKES CAUSING A SUDDEN DECELERATION. THE ROAD WAS DRY, LEVEL PAVEMENT, NO ICE, NO GRAVEL, DRIVING STRAIGHT AND THE BRAKES WERE NOT BEING APPLIED. THERE WERE NO CONDITIONS THAT WOULD NECESSITATE THE TRACTION CONTROL. AS THE BRAKES WERE NOT BEING APPLIED AT THE TIME OF THE INCIDENT, THE REAR BRAKE LIGHTS WOULD NOT HAVE ILLUMINATED. THEREFORE, ANY DRIVER BEHIND OUR VEHICLE WOULD NOT HAVE BEEN ALERTED TO THE SUDDEN DECELERATION WHICH COULD HAVE RESULTED IN A COLLISION. FORTUNATELY THIS WAS NOT THE CASE. THIS IS THE 2ND TIME THAT THIS ISSUE HAS OCCURRED WITH THIS VEHICLE. THE FIRST WAS IN NOV. 2007 (46000 MILES IN THE VEHICLE). TOYOTA SERVICE WAS NOT ABLE TO FIND A FAULT, NO CODES STORED AND NOT ABLE TO REPLICATE AT THAT TIME. THEY SAID THAT THEY WOULD HAVE A CORPORATE CONTACT GET IN TOUCH WITH ME. I NEVER HEARD FROM THEM. NOTHING WAS RESOLVED. THERE ARE AT LEAST TWO TSBS RELATED TO THE VSC ISSUE (TSB BR004-03 AND BR008-04). NEITHER WAS IMPLEMENTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10582768April 17, 2014
STRUCTURE:BODY:DOOR
2004 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO DOOR WELD RECALL PROBLEMS. *SMD THE CONSUMER STATED FOR MORE THAN 3 YEARS, HE HAS BEEN HEARING A POPPING NOISE COMING FROM THE DRIVER SIDE DOOR. TOYOTA WAS AWARE OF THE PROBLEM AND INITIATED A WARRANTY ENHANCEMENT PROGRAM FOR THE DEFECTIVE DOOR WELD FOR THE 2004-2006 SIENNA'S, BUT ONLY IF THEY WERE 5 YEARS/100K MILES. THE CONSUMER STATED THE PROBLEM STARTED WITH HIS VEHICLE IN 2010, WHEN THE VEHICLE WAS ALREADY 6 YEARS OLD. TOYOTA ISSUED A TECHNICAL BULLETIN, BUT REFUSED TO ISSUE A RECALL. RE-WELDING THE FAILURE POINTS WAS NOT RECOMMENDED AS THEY WERE PRONE TO FAIL AGAIN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10582960April 15, 2014
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE DRIVER SIDE DOOR SPRING BECAME FRACTURED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO STATED THE DOOR WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 114,855.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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