Toyota Sienna Complaints (2004)

2,062 consumer complaints on file.

#10628426August 26, 2014
SERVICE BRAKES, STEERING, VEHICLE SPEED CONTROL
IN THIS INITIAL INCIDENT, I WAS TRAVELING ON A CURVY ROAD AT POSTED SPEED LIMIT OF 30MPH. MY VEHICLE SUDDENLY SLOWED, AS IF I WAS APPLYING THE BRAKES, WHICH I WAS NOT, AND MY STEERING WAS COMPROMISED. IN ADDITION THE VSC INDICATOR AND SYMBOL FLASHED ON MY DASHED AND BEEPED. THE ROAD WAS DRY. THIS HAS OCCURRED 10+ TIMES SINCE. I HAVE BROUGHT IT TO MY MECHANIC, WITHOUT TURNING THE ENGINE OFF AFTER THE OCCURRENCE SO THAT HE COULD "READ" THE COMPUTER BUT THERE IS NO EVIDENCE AVAILABLE. WE HAVE BROUGHT IT TO THE TOYOTA DEALER. THEY "REBOOTED" THE SENSORS AND SAID IT SHOULD BE FINE. IT HAS CONTINUED TO HAPPEN, ON THE FREEWAY GOING UPHILL AT 55 MPH, GOING DOWNHILL AT 60 MPH AND HAS BEEN CLOSE TO CAUSING A REAR END COLLISION EACH TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10625693August 20, 2014
STRUCTURE
2004 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO EXCESSIVE CORROSION OF THE SPARE TIRE CARRIER ASSEMBLY RECALL. *SMD THE CONSUMER STATED WHEN HE LOOKED UNDER THE VEHICLE, HE DISCOVERED THE ASSEMBLY WAS BADLY CORRODED. THIS OCCURRED DESPITE THE FACT, HE HAD TAKEN THE VEHICLE TO THE DEALER ON MULTIPLE OCCASIONS, SINCE 2010, AND THEY USUALLY RECOMMENDED $2000 TO $4000 WORTH OF UN-NEEDED REPAIRS, WHILE IGNORING A CLEARLY VISIBLE SAFETY ISSUE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621978August 13, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE DRIVING 20 MPH, THE VEHICLE AUTOMATICALLY SHIFTED INTO REVERSE WHEN THE CONTACT APPLIED THE ACCELERATOR PEDAL. THE CONTACT WAS ABLE TO MANEUVER THE VEHICLE BACKWARDS AND ENGAGE THE EMERGENCY BRAKE IN ORDER TO SHIFT THE VEHICLE INTO PARK. THE DEALER STATED THAT THERE WAS A FRACTURED CABLE LINKAGE. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618446August 3, 2014
ELECTRONIC STABILITY CONTROL (ESC)
ON CLEAR, DRY PAVEMENT AT MODERATE (50MPH -60 MPH) HIGHWAY SPEEDS, THE TRACTION CONTROL HAS UNEXPECTEDLY ENGAGED. THIS HAS OCCURRED MULTIPLE TIMES ON BOTH SLIGHT BANKING TURNS AND ON STRAIGHT SECTIONS OF ROADWAY. PREVIOUS TO EACH INCIDENT THE VEHICLE WAS UNDER PREDICTABLE DRIVER CONTROL WITH NO SUDDEN STEERING CHANGES; YET THE TRACTION CONTROL ACTIVATED CAUSING SUDDEN BRAKING, DIFFICULTY STEERING, AUDIBLE ALARM SOUNDS, AND DASHBOARD TRACTION CONTROL LIGHT ILLUMINATION. THE VEHICLE IS DIFFICULT TO CONTROL DURING THE 5- 10 SECOND DURATIONS. CONTINUED SAFE DRIVING CAN ONLY BE DONE BY MANUALLY DISENGAGING THE TRACTION CONTROL SYSTEM. I NOTE THAT TIRES WERE RECENTLY REPLACED AND FRONT END WHEEL ALIGNMENT WAS PERFORMED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618322August 2, 2014
STRUCTURE:BODY, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
WHEN OPEN OR CLOSE THE DRIVER SIDE FRONT DOOR, THERE IS A LOUD POPPING SOUND. THE WELD-ON HINGE BETWEEN THE DOOR AND THE BODY IS BROKEN. TOYOTA DEALERSHIP INFORMED US THAT THE PROBLEM WILL DETERIORATE IN THE COMING DAYS. THE DOOR WILL SWING FREELY WHEN OPEN, POTENTIALLY HIT PEOPLE AND OTHER CARS NEAR BY. THE WINDOW ON THE DOOR MAY GET STUCK AND NOT ABLE TO BE OPENED OR CLOSED. TOYOTA WAS AWARE OF THIS PROBLEM AS EARLY AS 2007. IT ISSUED TWO WARRANTY EXTENSIONS BUT TOLD THE OWNERS TO KEEP THE WARRANTY LETTER IN FILE IF THE PROBLEM DID NOT OCCUR. I FOLLOWED TOYOTA'S INSTRUCTION AND KEPT MY WARRANTY EXTENSION IN FILE SINCE THE SYMPTOM IN MY CAR DID NOT OCCUR AT THE TIME. HOWEVER, WHEN THE PROBLEM DID OCCUR LAST MONTH, TOYOTA REFUSED TO HONOR IT, CLAIMING THE WARRANTY HAS EXPIRED AND I AM NO LONGER COVERED. THEY DID OFFER $350 TOWARDS THE REPAIR BUT I WOULD LIKE TO GET YOUR HELP TO COVER THE FULL REPAIR COST. THIS IS A CRYSTAL CLEAR CASE OF A PROBLEM CAUSED BY AN INHERIT MANUFACTURE DEFECT. TOYOTA SHOULD HAVE ISSUED AN UNCONDITIONAL RECALL AND FIXED IT FOR ALL IMPACTED CUSTOMERS BECAUSE OF ITS SAFETY CONSEQUENCES. INSTEAD, THEY KEPT EXTENDING THE WARRANTY, HOPING OLDER CARS EXPIRES BEFORE THIS PROBLEM WAS UNCOVERED. PLEASE NOTE THAT THIS IS A WELL KNOWN PROBLEM AND OTHER SIENNA CUSTOMERS HAVE DESCRIBED THE SAME PROBLEM AND SYMPTOMS THAT MY DEALERSHIP DESCRIBED (SEE HTTPS://WWW.FACEBOOK.COM/PAGES/TOYOTA-SIENNA-VAN-DOOR-WELD-ISSUE-CREATING-POPPING-NOISE/101820339938012)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617739July 30, 2014
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
TL * THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE FRONT DRIVER SIDE DOOR HINGE RESISTER FAILED AND CAUSED THE DOOR TO SWING FULLY OPEN. THE DEALER STATED THAT THE ENTIRE DOOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617298July 29, 2014
STRUCTURE:BODY:DOOR, STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE DRIVER SIDE DOOR EXHIBITED AN ABNORMAL NOISE WHEN OPENED. IN ADDITION, THE WELD BECAME FRACTURED. THE VEHICLE WAS TAKEN TO THE DEALER, WHO STATED THAT THE DOOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616238July 25, 2014
STRUCTURE
COMPLAINED ABOUT NUMEROUS DASHBOARD CRACKS TO DEALER. DEALER SAID NOTHING THEY COULD DO BUT REPLACE AT MY EXPENSE. DEALER REP GAVE ME THE TOYOTA HQ NUMBER TO CALL TO FILE A COMPLAINT. CALLED TOYOTA HQ ON 03/14/2014 AT 3:15 PM EST. EXPRESSED DISSATISFACTION WITH QUALITY AND POTENTIAL SAFETY FACTORS. SAID NOTHING THEY COULD DO BECAUSE IT WAS NOT IN WARRANTY AND GAVE ME THIS CASE# 1403141508. CRACKS CONTINUE AND NO MELTING HAS OCCURRED AT THIS POINT. THIS CAR HAS BEEN HOUSED IN A GARAGE WHEN NOT IN USE. IF PARKED OUTSIDE FOR AN EXTENDED PERIOD OF TIME, A SUN SHIELD IS USED TO COVER THE DASH. TOYOTA HQ WAS TOTALLY UNRESPONSIVE TO THEIR QUALITY ISSUE AND POTENTIAL SAFETY PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616028July 24, 2014
STRUCTURE:BODY:DOOR
TO BEGIN WITH, THE WINDOW ON THE DRIVER SIDE REAR SLIDING DOOR HAS NOT OPENED ALL THE WAY FOR MANY YEARS. IN ADDITION, DURING THE WINTER, THE REAR SLIDING DOORS FREEZE SHUT TO THE POINT WHERE MY CHILDREN HAVE TO CLIMB THROUGH THE REAR HATCH TO GET INTO THE CAR. LAST YEAR, MY HUSBAND ATTEMPTED TO OPEN THE DRIVER SIDE SLIDING DOOR AND PULLED THE HANDLE OFF. THERE ARE SEVERAL CRACKS IN THE DASHBOARD THAT DEVELOPED ABOUT 2 YEARS AGO. AND, ON THE FRONT PASSENGER SIDE DOOR, THE CLIPS THAT HOLD THE INTERIOR OF THE DOOR TO THE FRAME HAVE BROKEN OFF AND THAT PORTION OF THE DOOR GETS CAUGHT ON THE RUBBER GASKET OF THE CAR FRAME. NOW, THE GASKET IS TEARING SO WE HAVE TO BE EXTREMELY CAREFUL IN CLOSING THE DOOR TO KEEP IT FROM GETTING HUNG UP OR ELSE IT WILL BREAK AND TEAR MORE. WE ALSO EXPERIENCED HAVING THE CABLE TO THE PASSENGER SIDE SLIDING DOOR FRAY AND JAM IN 2008. AFTER HAVING THE DEALER INITIALLY OFFER TO REPAIR IT FIRST FOR $2600, THEN $1500 WITH TOYOTA PAYING FOR THE PART, WE WERE ABLE TO GET IT REPAIRED 4 YEARS LATER IN THE RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615618July 23, 2014
TRACTION CONTROL SYSTEM
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE DRIVING APPROXIMATELY 50 MPH, THE TRACTION CONTROL SENSOR CONTINUOUSLY ILLUMINATED AND THE VEHICLE DECELERATED. THE CONTACT APPLIED THE ACCELERATOR PEDAL, BUT THE SPEED DID NOT INCREASE. THE VEHICLE ACCELERATED NORMALLY AFTER THE SENSOR DIMMED, BUT THE FAILURE RECURRED SEVERAL MORE TIMES. AN INDEPENDENT MECHANIC WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615431July 22, 2014
STRUCTURE:BODY
ABOUT A MONTH AGO, WHILE TRYING TO OPEN THE PASSENGER SIDE POWER SLIDING DOOR ON OUR 2004 SIENNA FWD XLE, THE CABLE SNAPPED WHEN THE DOOR WAS HALF WAY OPEN, RENDING THE DOOR INOPERABLE. TOOK US A GREAT DEAL OF EFFORT TO DISENTANGLE PART OF THE BROKEN CABLE CLEAR OF THE EXTERIOR SLIDER TRACK. FORTUNATELY AFTER TURNING OFF THE POWER SLIDER SWITCH UNDER THE DASH, THE DOOR COULD BE CLOSED MANUALLY. WE ARE OUT OF LUCK AS FAR AS TOYOTA WARRANTY ENHANCEMENT IS CONCERNED, EVEN THOUGH OUR VAN HAS VERY LOW MILEAGE FOR ITS AGE. TOYOTA REFUSED TO OFFER ANYTHING HELPFUL WHEN I CONTACTED THEM, AND A LOCAL DEALER QUOTED ME OVER THREE THOUSAND DOLLAR PARTS AND LABOR FOR THE REPAIR! IT IS A SERIOUS SAFETY ISSUE! WE WERE JUST LUCKY THAT THE DOOR COULD BE CLOSED MANUALLY AFTER THE CABLE BROKE, NOT SUBJECTING MY FAMILY TO HAVING TO TRAVEL IN A VEHICLE WHOSE DOOR BECAME INOPERABLE SUDDENLY, DUE TO A WIDELY PUBLICIZED, CORRECTABLE DEFECT OF A MAJOR POWER COMPONENT. TOYOTA CAN DO MORE FOR ITS UNLUCKY CUSTOMERS THAN FEEDING THEM UNHELPFUL PLATITUDES ABOUT SUCH A COSTLY COMPONENT FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615441July 22, 2014
SEAT BELTS
THE DRIVER SIDE SEATBELT TWISTS AND GETS STUCK IN THE BEZEL. THIS HAS HAPPENED SEVERAL TIMES AND I HAVE BEEN ABLE TO FIX IT AFTER WORKING ON IT FOR A FEW MINUTES BUT TODAY IT HAPPENED AGAIN AND I WAS UNABLE TO FIX IT AND AM FORCED TO DRIVE WITHOUT A DRIVERS SEATBELT!!! I HAVE ONLY OWNED THIS CAR FOR THREE WEEKS AND HAVE HAD THIS SEAT BELT GET STUCK AFTER NORMAL USE AT LEAST 6 TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610965July 16, 2014
SEAT BELTS
THE DRIVER'S SIDE SEATBELT GETS FOLDED UP AND CANNOT RETRACT. THIS WAS A SAFETY ISSUE BECAUSE I HAD TO DRIVE WITH NO EFFECTIVE SEATBELT UNTIL I COULD GET HOME AND FIX IT. THIS IS NOT THE FIRST TIME THIS HAS HAPPENED. ONCE I TOOK IT TO GET FIXED BUT RECENTLY I LEARNED HOW TO FIX IT MYSELF. THIS REQUIRED TOOLS AND ABOUT 30 MINUTES TO COMPLETE. IF THIS HAPPENS AGAIN WHEN I AM NOT AT HOME OR DON'T HAVE TIME TO FIX IT, I'LL BE IN THE SAME UNSAFE SITUATION AGAIN. PLEASE ISSUE A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610692July 15, 2014
STRUCTURE
THE DASH HAS MANY LARGE AND SMALL CRACKS. IF THE AIRBAG DEPLOYS, THE DASH PIECES WOULD CREATE A SAFETY HAZARD. TOYOTA CLAIMS THAT THIS IS NORMAL WEAR DUE TO HEAT. OLDER MODELS DO NOT HAVE THIS PROBLEM. MINI VANS ARE PRIMARILY USED TO TRANSPORT CHILDREN. I FEAR THAT AN AIRBAG DEPLOYMENT WOULD CAUSE SMALL AND LARGE CHUNKS OF PLASTIC TO ACT AS DANGEROUS PROJECTILES THAT WOULD INJURE THE DRIVER AS WELL AS THE PASSENGERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609268July 9, 2014
STRUCTURE:BODY
THE PASSENGER SIDE SLIDING DOOR OF MY TOYOTA 2004 SIENNA LE SUDDENLY COULD NOT CLOSE SUDDENLY. THE POWER CLOSING TRIES AND THEN REVERSES TO OPEN. I FOLLOWED THE MENU INSTRUCTION TO TURN OFF THE POWER DOOR AND TRIED TO CLOSE IT MANUALLY BUT FAILED. IT WON'T MOVE AT ALL. I SPREAD SOME LUBRICANT AND WAS ABLE TO MAKE IT CLOSE ABOUT 1/5. SO I CALLED THE DEALER AND WAS TOLD THERE WAS NO RECALL. I THEN CALLED TOYOTA DIRECTLY AND WAS TOLD THAT THERE WAS AN "ENHANCED WARRANTY" FOR 9 YEARS/120K MILES. BUT MINE IS EXPIRED SINCE IT WAS BOUGHT 11/2003 EVEN THOUGH IT HAS ONLY 58400 MILES ON IT. I HAD IT FIXED NOW BY A TOYOTA DEALER FOR ABOUT $1352. I SEARCHED ON LINE AND FOUND A LOT OF PEOPLE HAVE THE SAME PROBLEM. SOME COULD NOT OPEN THE DOORS. BUT THE CAUSE IS THE SAME. IT IS NOT JUST LIMITED TO 2004 MODEL. IT CERTAINLY A SAFETY ISSUE AND TOYOTA SHOULD RECALL AND FIX AT ITS COST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609448July 9, 2014
ENGINE, ENGINE AND ENGINE COOLING
FAN BELT STARTED SQUEALING UPON ENGINE START, TOOK TO DEALER AND REPLACED SERPENTINE BELT. SEVERAL MONTHS LATER GROANING NOISE STARTED COMING FROM ENGINE, SUSPECTED MISALIGNED BELT OR BAD PULLEY. TOOK VEHICLE TO THE DEALER AND THEY FOUND WEAR ON THE EXTERIOR OF THE TIMING BELT COVER CAUSED BY THE PARTIAL SEPARATION OF THE CRANKSHAFT PULLEY. SEVERAL REPORTS ONLINE OF OWNERS EXPERIENCING THIS PROBLEM WITH TOYOTAS. CHECKED WITH DEALER AND TOYOTA CUSTOMER SERVICE AND THEY CLAIM MY VIN IS NOT COVERED BY THE RECALL THEY ISSUED IN 2011 FOR THE VERY SAME FAILURE I AM EXPERIENCING (11V539000). HOW IS IT POSSIBLE THAT A KNOWN DEFECT IN THEIR VEHICLES CAN BE EXCLUDED BECAUSE THEIR EXPERTS HAVE MADE THE DETERMINATION THAT THE "CAUSE" WAS A PROBLEM AT ONE FACTORY OR PART SUPPLIER WHEN OTHER OWNERS THAT DON'T FALL INTO THE SPECIFIC PARAMETERS HAVE HAD THE VERY SAME PROBLEM AND WERE FORCED TO PAY FOR REPAIRS OUT OF POCKET? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607776July 2, 2014
SEATS
THE DRIVERS AND FRONT PASSENGER DOOR MAKES A LOUD POPPING NOISE WHEN OPENING AND CLOSING DUE TO BROKEN WELDS. DOORS APPARENTLY CANNOT BE WELDED BUT MUST BE REPLACED. TOYOTA SHOULD BE RESPONSIBLE FOR REPLACING DOORS AT NO COST TO THE CONSUMER. WELDS SHOULD NOT BREAK . INCIDENT DATE IS APPROXIMATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607638July 1, 2014
FUEL/PROPULSION SYSTEM
WHILE EXITING A PARKING LOT, CAR STALLED. IMMEDIATELY, THERE WAS A SMELL OF GAS AND GAS WAS LEAKING ON THE GROUND. CAR WOULD NOT RESTART. WHEN WE GOT IT REPAIRED, THE MECHANIC SAID HE DISCOVERED THE "FUEL LINE QUICK CONNECT" DISCONNECTED. HE ASKED IF WE HAD ANY RECENT WORK DONE ON THE CAR AND I REPLIED NO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606157June 26, 2014
STRUCTURE:BODY
ON MY 2004 SIENNA LE THE DRIVER SIDE DOOR CHECK HAS BROKEN AND AS A RESULT THE POWER WINDOW WILL ONLY GO DOWN APPROXIMATELY HALFWAY. I HAVE SINCE LEARNED THAT THIS WAS DUE TO A KNOW DEFECT BY TOYOTA THAT THEY COVERED FOR 5 YEARS. THIS DEFECT IS RELATED TO THE STRUCTURAL INTEGRITY OF THE VEHICLE AS IT HAS TO DO WITH WELDING FAILURES IN THE DOOR HINGE SYSTEM ITSELF. THIS SHOULD BE A VEHICLE LIFETIME RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606154June 26, 2014
STRUCTURE:BODY
I HAVE A 2004 TOYOTA SIENNA LE PURCHASED USED WITH A POWER SLIDING REAR PASSENGER DOOR. IN MARCH OF THIS YEAR, 2014, THE DOOR STARTING MAKING A GRINDING NOISE WHEN OPENING AND CLOSING THE DOOR AND NEEDED ASSISTANCE WHEN CLOSING. WITHIN TWO DAYS THE DOOR FAILED AN WOULD NOT OPEN OR CLOSE EITHER ELECTRONICALLY OR MANUALLY. WE WERE INFORMED THIS WAS A MOTOR FAILURE AND WOULD COST $1,800 TO $2,000 TO REPAIR. THE THREE MECHANICS WE ASKED ALL WERE AWARE OF PROBLEM BEING THE DOOR MOTOR AND/OR BROKEN DOOR CABLE. NOT HAVING USE OF THE PASSENGER DOOR WAS A MAJOR PROBLEM AND A REAL CONCERN IN CASE OF AN ACCIDENT. AFTER DOING SOME RESEARCH IT BECAME CLEAR THAT THIS IS A DESIGN FLAW WITH THE CAR THAT TOYOTA ULTIMATELY ISSUED AN EXTENDED WARRANTY OF 9 YEARS OR 120,000 MILES. FORTUNATELY, I HAVE BEEN ABLE TO REMOVED THE CABLE AND DISASSEMBLE ENOUGH OF THE MOTOR SO THAT THE DOOR WORKS MANUALLY. GIVEN THE CRITICAL NEED FOR A FAMILY PASSENGER VEHICLE TO HAVE A WORKING PASSENGER SIDE REAR DOOR THIS WARRANTY SHOULD HAVE BEEN FOR THE LIFE OF THE VEHICLE. AT THE VERY LEAST THEY SHOULD HAVE OFFERED THE OPPORTUNITY TO MAKE THE DOOR A MANUALLY OPERATING DOOR AFTER THE 9 YEARS, 120,000 MILE WARRANTY EXTENSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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