Toyota Sienna Complaints (2004)

2,062 consumer complaints on file.

#10663540December 11, 2014
STRUCTURE:BODY:DOOR
SLIDING DOORS FREEZE SHUT DURING COLD WEATHER, HANDLE OF SLIDING DOOR PULLED RIGHT OFF DURING COLD WEATHER. IN A CAR ACCIDENT THE PASSENGERS IN THE BACK SEATS WOULD NOT BE ABLE TO BE SAFELY AND QUICKLY PULLED OUT OF THE CAR. THIS IS THE 2ND TIME THE DOOR HANDLE PULLED OFF. WE REPAIRED THE HANDLE OF THE DOOR EARLIER THAN 2014 AND THE HANDLE PULLED OFF AGAIN AT THE DATE STATED ON THIS REPORT. THE DOORS FREEZE SHUT IN ALMOST ANY WINTER COLD WEATHER SINCE THE CAR WAS PURCHASED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662630December 7, 2014
SEAT BELTS
DRIVERS SEATBELT FOLD OVER AND BECOMES STUCK IN ITS RETRACTION SLOT. SEATBELT IS UNUSABLE. I NEED TO DRIVE WITHOUT A SEATBELT. UNABLE TO FIX BY SELF. I THEN NEED TO TAKE TO DEALER OR MECHANIC TO HAVE SEATBELT UNTWISTED. THIS HAS OCCURRED NUMEROUS TIMES OVER THE PAST 3-5 YEARS. [INTERNET SEARCH FINDS NUMEROUS PERSONS COMPLAINING ABOUT THIS ISSUE FOR 2004 SIENNA]. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662560December 6, 2014
STRUCTURE:BODY
THE POWER SLIDING DOOR ON OUR 2004 TOYOTA SIENNA IS FAULTY. IT FAILED IN THE OPEN POSITION. MY WIFE HAD TO DRIVE MY KIDS PLUS NEIGHBOR KIDS HOME WITH THE DOOR STUCK OPEN. THIS IS TRULY A SAFETY CONCERN. NOW, ONLY A STRONG ADULT CAN GET THE DOOR OPEN OR CLOSED. ALSO, THE CENTER HINGE ON THE DOOR IS FAULTY AND HAS GROUND AWAY THE PAINT AND METAL ON THE BODY RIGHT BELOW THE TRACK THE DOOR USES TO OPEN. APPARENTLY, TOYOTA SORT OF RECOGNIZED A PROBLEM WITH THIS (THERE HAVE BEEN MANY COMPLAINTS ABOUT IT) BECAUSE THEY ISSUED AN EXTENDED WARRANTY TO COVER THIS VERY PROBLEM. HOWEVER, THE WARRANTY EXPIRED A YEAR AGO, AND MY DOOR DIDN'T FAIL UNTIL VERY RECENTLY. I CALLED AND THEY SAID THERE IS NOTHING THEY CAN DO. THE WARRANTY PERIOD IS OVER. THE PROBLEM WITH THE WARRANTY IS THAT IT PUTS THE ONUS ON THE OWNER TO RECOGNIZE THE PROBLEM (PAINT BEING RUBBED OFF AND THEN METAL) OR A MAJOR FAILURE (THE DOOR BEING STUCK OPEN). WILL IT TAKE A SERIOUS INJURY OR SOME CHILD FALLING TO HER OR HIS DEATH THROUGH THE OPEN SIDE DOOR BEFORE TOYOTA ACTS RESPONSIBLY AND ISSUES AN ACTUAL RECALL? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660397November 23, 2014
STEERING
THE STEERING ON MY 2004 TOYOTA SIENNA WAS NOT WORKING CORRECTLY. THE STEERING WAS BINDING, REQUIRING AN INCREASED EFFORT TO TURN THE STEERING WHEEL FROM NEUTRAL OR RETURN TO NEUTRAL AFTER TURNING. I CHECKED THE POWER STEERING FLUID. IT WAS FINE. I LOOKED UP THE ISSUE AND REALIZED THAT THIS HAS BEEN INVESTIGATED. ACCORDING TO THE REPORT, MY PROBLEM HAS BEEN CAUSED BY THE STEERING INTERMEDIATE SHAFT. IT IS BINDING/LOCKING BECAUSE OF THE CORROSION OF THE STEERING INTERMEDIATE SHAFT UNIVERSAL JOINT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660215November 22, 2014
STEERING
WHILE MAKING A U-TURN THE STEERING DID NOT RECOVER TO STRAIGHT AHEAD POSITION. THE STEERING FELT LIKE IT WAS BINDING. THE VEHICLE KEPT TURNING, LEAVING THE ROAD SURFACE, ALMOST STRIKING A STONE WALL. NOTHING WAS HIT. MORE EFFORT THAN NORMAL WAS NEEDED TO CORRECT THE STEERING. AIR TEMP. APPROX. 20F. ONCE HOME I INSPECTED THE TIRES, POWER STEERING FLUID, POWER STEERING BELT, ALIGNMENT, LEAKS. ALL WERE NORMAL. I GOOGLED THE PROBLEM AND FOUND THE TSB FILE ON THE STEERING SHAFT KNUCKLE (U-JOINT) CORROSION PROBLEMS. I CRAWLED UNDER THE VEHICLE AND FOUND THE STEERING SHAFT AND KNUCKLE CORRODED. I LIBERALLY SPRAYED THE KNUCKLE AND SHAFT WITH WD-40 WHICH CORRECTED THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659979November 21, 2014
STEERING, SERVICE BRAKES
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE BRAKES SEIZED. THE VEHICLE RESUMED NORMALLY AFTER SITTNG FOR A COUPLE OF MINUTES. THE FAILURE WAS RECURRING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING ANGLE SENSOR WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE 143,339.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654134November 11, 2014
STEERING
THIS IS MOST LIKELY A KNOWN PROBLEM. I HAVE SPENT THOUSANDS OF DOLLARS TRYING TO GET IT FIXED, AND IT HAS BEEN IN THE SHOP NUMEROUS TIME, INCLUDING A TOYOTA DEALERSHIP SERVICE DEPARTMENT. PROBLEM: VERY UNPREDICTABLE TRACTION CONTROL PROBLEM WHICH IS GETTING WORSE. WHETHER DRIVING DOWN THE INTERSTATE, GOING AROUND A CURVE, OR JUST DRIVING ON SLOWER CITY ROADS, THE TRACTION CONTROL LIGHT AND SENSOR WILL GO OFF - FREQUENTLY LOCKING UP THE STEERING, BREAKING, AND CAUSING LOSS OF CONTROL OF THE VEHICLE. THIS OFTEN CAUSES THE VEHICLE TO SHAKE VIOLENTLY, AND IT HAS EVEN CAUSED THE REAR OF THE VEHICLE TO SLIDE. THE ONLY WAY I HAVE FOUND TO MANAGE THIS IS TO COAST UNTIL IT CLEARS OUT. I AM FEARFUL EVERY TIME I DRIVE IT, ESPECIALLY ON THE HIGHWAY. I FEEL IT IS ONLY A MATTER OF TIME BEFORE I AM INVOLVED IN AN ACCIDENT, ESPECIALLY IF THE ROADS HAPPEN TO BE WET OR ICY. I HAVE SEEN NUMEROUS COMPLAINTS ON THE INTERNET, AND I HAVE FILED A CASE WITH TOYOTA. BACK ON 6-26-14 WHEN I FIRST CONTACTED TOYOTA AFTER NOTHING SEEMED TO FIX THE PROBLEM, I WAS TOLD THEY HAD NO KNOWLEDGE OF THE PROBLEM, AND THERE WERE NO REPORTED PROBLEMS FROM DEALERSHIPS. I JUST SPOKE WITH THEM AGAIN WITHOUT ANY SUCCESS OR NEW INFORMATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652861November 5, 2014
STEERING, POWER TRAIN
MY 2004 SIENNA IS EXPERIENCING THE EXACT SAME ISSUES AS DESCRIBED IN THE 11/09/2011 VOLUNTARY SAFETY RECALL. THE BELTS HAVE BEEN SQUEALING AND THE STEERING BECOMES DIFFICULT TO TURN AT SLOW SPEEDS. THE RECALL APPLIES TO CERTAIN SIENNA MODELS BUT MY SPECIFIC VIN IS NOT INCLUDED IN THE RECALL. ALL NEW BELTS HAVE BEEN REPLACE AND THE ISSUE CONTINUES. IS IT POSSIBLE THAT THIS RECALL SHOULD BE EXPANDED TO INCLUDE OTHER VINS IN THE 2004 SIENNA SERIES? HTTP://PRESSROOM.TOYOTA.COM/RELEASES/TOYOTA+VOLUNTARY+SAFETY+RECALL+TOYOTA+LEXUS+VEHICLES+REPLACE+CRANKSHAFT+PULLEY.HTM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651084October 29, 2014
ELECTRONIC STABILITY CONTROL (ESC), STEERING, SERVICE BRAKES
IN THE EARLY SUMMER OF 2013, I WAS TRAVELING NORTH ON I-15, APPROX 5 MINUTES TO ST. GEORGE, UTAH ON A BEAUTIFUL CLEAR DAY WHEN THE CAR BEGAN TO SWERVE AND THE YELLOW SKID LIGHT CAME ON AND THE EMERGENCY BEEPING SOUND ALARMED AND THE CAR SLOWS DOWN ON ITS OWN--I NO LONGER HAVE CONTROL OVER ACCELERATING THE SPEED OF THE CAR. IT FRIGHTENED AND ALARMED ME AND MY PASSENGERS. WITHIN ABOUT 5 SECONDS THE LIGHT WENT OFF AND THE ALARMING BEEPING SOUND STOPPED AND NOW I HAVE CONTROL OF THE SPEED OF THE CAR. I HAVE TRAVELED THAT ROAD SEVERAL TIMES SINCE AND THE SAME INCIDENT HAS OCCURRED AT APPROX THE SAME SPOT. HOWEVER, IN 2014, DURING MY TRAVELS TO AND FRO ON THIS SAME HIGHWAY WHERE THE SPEED LIMIT IS 65-75MPH, THE INCIDENT OCCURS IN SEVERAL OTHER SPOTS ALONG I-15 NORTH AND SOUTHBOUND. THE SKID LIGHT AND THE ALARMING BEEPING SOUND EVEN WENT OFF WHEN COMING TO A STOP GOING APPROX. 5MPH. THE INDICATOR LIGHT AND ALARM SOUND SEEMS TO BE GETTING MORE AND MORE SENSITIVE. THE SAME INCIDENT HAS BEEN OCCURRING THIS YEAR EVERY DAY ON MY WAY HOME FROM WORK AT THE SAME SPOT ON I-215. EVEN THOUGH THE SPEED LIMIT IS 65MPH, I HAVE TO SLOW DOWN TO LESS THAN 50MPH IN ORDER TO AVOID THIS OCCURRENCE. THIS CREATES A VERY HAZARDOUS SITUATION SINCE I AM SLOWING DOWN FOR APPARENTLY NO REASON TO THE CARS BEHIND ME WHO ARE TRAVELING AT THE SPEED LIMIT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650640October 28, 2014
ELECTRICAL SYSTEM
THIS VEHICLE HAS TWO ELECTRIC SIDE DOORS, MOVE THE TWO WIRES RUNNING OUT THE DOOR. IN STATES WHERE A LOT OF SNOW, SALT DESTROYS THE CABLES AND THEY BREAK EASILY. WHEN I TRY TO BUY THE CABLES, IT'S ALMOST IMPOSSIBLE BECAUSE THE TOYOTA DEALER ONLY SELL THE COMPLETE ELECTRICAL MACHINERY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650781October 28, 2014
AIR BAGS
AIRBAG LIGHT GOES ON INTERMITTENTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649991October 25, 2014
STRUCTURE
DASHBOARD CRACKS STARTED TO APPEAR ON THE VEHICLE, WHICH IS GARAGE KEPT. THE CRACKS HAVE CONTINUED TO EXPAND AND BRANCH OUT ACROSS THE ENTIRE WIDTH OF THE DASHBOARD. I FEAR THAT IN AN CRASH THAT THE PASSENGER AIRBAG MAY MALFUNCTION GIVEN THE STRUCTURAL WEAKNESS IN THE SURROUNDING DASH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649405October 23, 2014
STRUCTURE
THE DASHBOARD HAS CRACKS ALL OVER IT. READING ONLINE, I NOTICE THAT A LOT OF PEOPLE ARE HAVING THE SAME PROBLEMS. WE BROUGHT THE VAN USED AND NOTICE SMALL CRACKS. AS THE YEARS PAST THE CRACK ARE GETTING MORE AND MORE. IT SEEM THAT IT WOULD CAUSE A HAZARD IF THE AIR BAGS EVER WENT OFF AS IT WOULD THROW SHARDS TOWARD THE PASSAGES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649223October 22, 2014
VEHICLE SPEED CONTROL, TRACTION CONTROL SYSTEM
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 45 MPH, THE TRACTION WARNING LIGHT ILLUMINATED. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE ACCELERATED INDEPENDENTLY. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000. ..UPDATED 12/02/14 *BF THE DEALER ATTEMPTED TO FIX THE VEHICLE THREE TIMES. UPDATED 01/13/15
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649314October 22, 2014
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
WHILE DRIVING THE VSC ACTIVATES, THE BRAKES ENGAGES, THE CARS SLOWS DOWN AND IT MAKE IT DIFFICULT TO CONTROL. IT HAS HAPPENED TO ME MORE THAN 10 TIMES. MIND YOU ITS ON A DRY SURFACE AND NO CURVES. VERY SCARY I DRIVE IT WITH NOBODY INSIDE JUST IN CASE... THANKS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649054October 21, 2014
STEERING
STEERING IN MY 2004 TOYOTA SIENNA IS VERY TIGHT, MAKING IT DIFFICULT TO TURN, ESPECIALLY WHEN COLD. THE PROBLEM APPEARED LAST SPRING, WHILE IT WAS STILL COLD OUTSIDE. STEERING IMPROVED DURING THE WARM SUMMER MONTHS. NOW THAT THE WEATHER IS COOL AGAIN, THE STEERING PROBLEM HAS RETURNED, BUT WORSE. THE POWER STEERING FLUID WAS CHANGED, WITHOUT HELP. DIFFERENT AUTO SHOPS, INCLUDING MY TOYOTA DEALERSHIP, HAVE OFFERED VASTLY DIFFERENT OPINIONS OF WHAT IS WRONG. THE DEALERSHIP FIRST WANTED TO REPLACE A 'LEAKING' POWER STEERING FLUID HOSE, DESPITE A NORMAL FLUID LEVEL. THEN THE DEALERSHIP CLAIMED IT'S THE STEERING INTERMEDIATE JOINT (U JOINT). AN EXPERIENCED INDEPENDENT MECHANIC SAYS THE INTERMEDIATE JOINT IS FINE, BUT IT'S THE RACK AND PINION THAT NEEDS TO BE REPLACED. ONLINE FORUMS HAVE OFFERED VARIOUS ADVICE, INCLUDING THE AFOREMENTIONED FIXES, AMONG OTHERS, INCLUDING JUST LUBING THE U JOINT. IN OTHER WORDS, NO ONE SEEMS TO BE ABLE TO DIAGNOSE THE PROBLEM WITH CERTAINTY. I'VE READ ON VARIOUS FORUMS THAT OTHER TOYOTA SIENNA OWNERS WITH THE SAME MODEL YEAR HAVE HAD IDENTICAL COMPLAINTS ABOUT TIGHT STEERING WHEN COLD, BUT TOYOTA CONSIDERS THE PROBLEM 'CLOSED'. NOW I'M FACED WITH SPENDING OVER $1000 TO FIX A STEERING PROBLEM THAT TOYOTA SHOULD HAVE ADDRESSED LONG AGO. EVEN THEN, I CAN'T EVEN BE CONFIDENT THAT THE PROBLEM WILL BE FIXED, GIVEN CURRENT LACK OF CONSENSUS AMONG EXPERIENCED MECHANICS. I HAVE A YOUNG CHILD WHO RIDES WITH ME DAILY, SO THIS STEERING PROBLEM NEEDS TO BE FIXED AS SOON AS POSSIBLE! CLEARLY THERE IS A MANUFACTURER DEFECT IN THE POWER STEERING FOR MY MODEL YEAR. POOR STEERING IN MY 2004 TOYOTA SIENNA IS A SERIOUS SAFETY ISSUE. THIS IS AN ACCIDENT WAITING TO HAPPEN. THERE NEEDS TO BE A PROMPT NHTSA INVESTIGATION INTO THIS ISSUE (WHICH HAS AFFECTED MANY SIENNA OWNERS), AND A RECALL BASED ON THE POTENTIAL FOR A SERIOUS ACCIDENT!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643521October 9, 2014
STRUCTURE:BODY:TRUNK LID
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE TRUNK DOOR FAILED TO STAY IN PLACE, IMPACTING THE CONTACT ON THE HEAD. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 97,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10637766September 20, 2014
SEAT BELTS
THE FRONT PASSENGER SEAT BELT GOT STUCK IN LOOSE CONDITION SO IT IS UNSAFE FOR ANYONE TO SIT IN THE FRONT PASSENGER SEAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637257September 18, 2014
STRUCTURE:BODY
THE METAL CORD THAT IS PART OF THE AUTOMATIC DOOR MECHANISM FRAYED. THIS MORNING, THE DOOR WOULD TRY TO AUTO CLOSE BUT IT GOT HUNG UP AND RETURNED TO FULL OPEN POSITION. WE TURNED OFF THE AUTOMATIC DOOR FEATURE AND ATTEMPTED TO MANUALLY CLOSE THE SLIDING DOOR. WHEN MY HUSBAND TRIED TO CLOSE IT MANUALLY, THE ROLLERS IN THE TRACK HIT THE DAMAGED PART IN THE WIRE, THE SLIDE PUSHED OUT OF THE TRACK BREAKING THE WINDOW OUT THAT IS POSITIONED JUST IN FRONT OF THE TRACK THAT THE SLIDE ROLLS IN. THE SLIDING DOOR WAS HANGING OFF THE VEHICLE IN A 45 DEGREE ANGLE AND THE DRIVER SIDE REAR QUARTER WINDOW WAS SHATTERED ALL OVER INSIDE AND OUTSIDE OF THE VAN. MY HUSBAND AND I BOTH GOT CUTS ON OUR HANDS FROM BROKEN GLASS WHILE WE PUT THE SLIDING DOOR BACK ON ITS TRACK AND COVERED THE WINDOW OPENING TO PROTECT IT FROM THE WEATHER. THERE IS GLASS IN MY BABY'S CAR SEAT, STROLLER, AND BACK SEAT WHERE MY OLDER CHILDREN NORMALLY SIT. AFTER I PURCHASED THE SIENNA I CHECKED THE REVIEWS ONLINE AND THIS FRAYED WIRE ON THE AUTOMATIC DOORS SEEMED TO BE A RECURRING PROBLEM THAT TOYOTA HAS KNOWN TO BE A DEFECT BUT HAS NOT ISSUED A RECALL FOR BECAUSE NO INJURIES HAVE BEEN REPORTED. I WAS VERY THANKFUL THAT MY CHILDREN WEREN'T IN THE VEHICLE AT THE TIME THAT THIS ALL OCCURRED BECAUSE WHOEVER WAS IN THE BACK SEAT AS WELL AS IN THE CAR SEAT NEAR THE SLIDE DOOR WOULD HAVE BEEN HURT BY THE SHATTERED GLASS. I CALLED THE LOCAL TOYOTA DEALERSHIP AND I WAS TOLD THAT THIS IS NOT AN ISSUE THEY SEE OFTEN AND ALL THE REVIEWS I READ ONLINE WERE FALSE. I WAS TOLD I WOULD HAVE TO BRING IT IN TO THE DEALERSHIP TO ASSESS THE DAMAGES AND REPAIR IT AT MY EXPENSE. WE HAVE NO OPTION BUT TO LEAVE THE AUTOMATIC DOOR FEATURE TURNED OFF AND USE THE DOOR MANUALLY NOW THAT MY HUSBAND HAS BEEN RETURNED TO ITS TRACK. THE GLASS WILL BE REPLACE AT OUR EXPENSE ON 9/19/14. *TR
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10628952August 27, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE IN REVERSE, THE VEHICLE MOVED FORWARD. THE CONTACT ATTEMPTED TO RESTART THE VEHICLE BUT FAILED. THE CONTACT STATED THAT THE VEHICLE WAS STUCK IN SECOND GEAR EVEN THOUGH THE INSTRUMENT PANEL READ THAT THE VEHICLE WAS IN PARK. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 160,000. UPDATED 10/09/14*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Toyota Sienna