Toyota Sienna Complaints (2004)

2,062 consumer complaints on file.

#10735683July 22, 2015
STRUCTURE:BODY
DRIVER'S DOOR CHECK BROKEN LOOSE FROM A SPOT WELD ON 2004 SIENNA XLE VAN. TOYOTA ISSUED A TECHNICAL SERVICE BULLETIN, NV003-07 REVISED ON IT. TOYOTA WILL ONLY FIX IT FOR 5 YEARS OR 100,000 MILES. BECAUSE IT IS A STRUCTURAL DEFECT IT SHOULD BE COVERED BY THEIR LIFETIME WARRANTY. THE REMEDY IS TO REPLACE THE ENTIRE DOOR. .. ...UPDATED 10/01/15*BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733264July 10, 2015
WHEELS
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V273000 (TIRES); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731762July 2, 2015
UNKNOWN OR OTHER
SPARE TIRE SUPPORT RUSTED AND SPARE TIRE FELL INTO ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730850June 28, 2015
POWER TRAIN, SERVICE BRAKES, STEERING
THE STEERING ANGLE SENSOR, PN# 89245-08011 FAILED. THE VAN CAN NOT BE DRIVEN OVER 23 MPH. THE BRAKES COME ON AUTOMATICALLY OVER 23 MPH AND THE ENGINE WILL NOT RESPOND TO ACCELERATE. THE STEERING SEEMS STRANGE (ANTI-LOCK BRAKE LIGHT COMING ON) BUT I WAS ABLE TO KEEP THE VAN IN MY LANE OF TRAFFIC. I AM CONCERNED THAT THIS SENSOR OR OTHERS WILL FAIL AND THE VAN WILL AUTOMATICALLY APPLY THE BREAKS AND LOOSE POWER PREVENTING ME FROM MANEUVERING THE VAN TO THE SIDE OF THE ROAD. I DO NOT KNOW WHAT WOULD HAVE HAPPENED IF I WAS TRAVELLING AT HIGHWAY SPEED. I CONSIDER THIS A MAJOR SAFETY PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10727002June 24, 2015
UNKNOWN OR OTHER
NOTICED THE LEFT SLIDING DOOR HAD 2 OF 3 BOLTS MISSING. WENT TO LOCAL DEALERSHIP WHEN SERVICE PERSONNEL SAID IT WAS A BODY SHOP ISSUE AND THEY WOULD NOT BE ABLE TO HANDLE IT. THEREFORE, NO RECORD OF THE INCIDENT IN THEIR SYSTEM EITHER. MY MECHANIC WAS ABLE TO REPLACE THE 2 MISSING BOLTS AND TIGHTEN THEM ALL, ALLOWING THE DOOR TO CLOSE WITHOUT CHALLENGES UNTIL JUST THE OTHER DAY, THE DOOR WAS UNABLE TO FULLY CLOSE. (JUNE 22, 2015). MY MECHANIC & I DISCOVERED THE DOOR TO BE IN WORSE SHAPE THAN EVER. THE PART WHICH LATCHES & KEEPS THE DOOR SECURELY CLOSED HAD COMPLETELY BROKEN OFF & IN NEED OF WELDING TO BE REPAIRED. ALL 3 BOLTS HAD FALLEN OUT AND WERE NOWHERE TO BE FOUND. THIS OBVIOUSLY IS VERY DANGEROUS, ESPECIALLY WHEN TRANSPORTING PRECIOUS CARGO LIKE CHILDREN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723993June 10, 2015
TIRES, STRUCTURE
2004 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO COMPLETE SPARE TIRE CABLE RECALL NOTICE. *SMD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721368May 26, 2015
WHEELS
WHAT GOOD IS HAVING AN AUTO RECALLED IF NOTHING IS DONE TO CORRECT THE PROBLEM? I AM REFERRING TO THE SPARE TIRE STORAGE CABLES THAT HAVE BEEN IN A RECALLED STATE SINCE 2010 AND HAS STILL NOT BEEN CORRECTED. I FEEL THAT BOTH THE TOYOTA MOTOR CAR COMPANY AND THE U.S. GOVERNMENT HAVE LET ME DOWN ONCE AGAIN. IS ANYTHING BEING DONE TO CORRECT THIS PROBLEM?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721500May 26, 2015
ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE TURNING THE VEHICLE AT VARIOUS SPEEDS, THE ELECTRONIC STABILITY CONTROL LIGHT ILLUMINATED AND THE VEHICLE BECAME VERY DIFFICULT TO CONTROL. THE CONTACT STATED THAT THIS WAS A LONGSTANDING ISSUE WITH THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721000May 22, 2015
STRUCTURE
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 10V160000 (STRUCTURE) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10714683May 5, 2015
WHEELS, TIRES
CAMPAIGN 14V273000 (SPARE TIRE CABLE CORROSION) WAS INITIATED IN MAY 2014. IT'S NOW A YEAR LATER AND THERE IS NO PERMANENT FIX, NOR HAS TOYOTA EVEN PROVIDED A DATE WHEN THERE WILL BE A PERMANENT FIX. THE INTERIM FIX I HAVE BEEN LIVING WITH FOR THE PAST YEAR WAS TO REMOVE THE SPARE TIRE FROM UNDER MY MINIVAN AND PUT IT IN THE PASSENGER COMPARTMENT. TOYOTA HAS GONE WAY TOO LONG WITHOUT PROVIDING A FIX. BUT WHAT TROUBLES ME TODAY IS THAT WHEN I LOOK UP MY VIN ([XXX]) IN TOYOTA'S DATABASE AND IN YOURS (SAFERCAR.GOV), THE RESPONSE IS NO OPEN RECALLS. HOW CAN THIS BE? "NO OPEN RECALLS," YET THE PROBLEM STILL EXISTS. I WONDER IF ANYONE IS WORKING ON IT. BTW, I'D BE HAPPY TO HAVE A NEW CABLE SAME AS THE ORIGINAL INSTALLED, BUT APPARENTLY THE DEALER ISN'T ALLOWED TO USE THE SAME PART AS ORIGINAL BECAUSE IT COULD CORRODE AGAIN, WHICH IN MY OPINION IS UNLIKELY BECAUSE AT THIS POINT IN MY MINIVAN'S LIFE, ANY CABLE WILL OUTLAST THE REST OF THE VEHICLE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10714640May 5, 2015
TIRES
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V273000 (TIRES); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713965May 1, 2015
WHEELS, TIRES
THE FOLLOWING IS AN EMAIL WE SENT TO TOYOTA. WE BELIEVE TOYOTA HAS FAILED TO REMEDY THE DEFECT WITHIN A REASONABLE TIME. REQUEST YOUR HELP TO RESOLVE THE ISSUE. THANK YOU, EMAIL: "12/12/14 WE HAD THE TEMPORARY REMEDY FOR THE 2004 SIENNA SPARE TIRE RECALL (#E1S) DONE AT YOUR DEALERSHIP OCTOBER 2, 2014. WE WERE TOLD THAT WE COULDN'T LEAVE THE DEALERSHIP WITH THE SPARE TIRE IN ITS CURRENT LOCATION UNDER THE CAR. SUBSEQUENTLY, THE SPARE TIRE CABLE WAS CUT AND THE SPARE TIRE PUT IN THE TRUNK. WE WERE TOLD THIS WAS A TEMPORARY REMEDY AND THAT TOYOTA WOULD HAVE A SOLUTION BY DECEMBER 2014. WE WANT TO KNOW WHEN THE PERMANENT SOLUTION WILL BE AVAILABLE. PLEASE KEEP US UPDATED AS TO THE STATUS OF THIS RECALL SO THE INCONVENIENCE OF THE SPARE TIRE TAKING UP SPACE IN THE TRUNK AND THE INABILITY TO STOW THE BACK SEAT CAN BE RESOLVED. WE APPRECIATE TOYOTA S CONCERN FOR SAFETY AND THAT THIS IS BEING ADDRESSED." *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713151April 27, 2015
TIRES
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V273000 (TIRES); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. ...UPDATED 05-27-15 *BF ...UPDATED 06/03/15 *BF UPDATED 06/11/15*JB AS OF MAY 7, 2015 THE CONSUMER NO LONGER OWNS THE VEHICLE. UPDATED 06/30/15*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712847April 25, 2015
POWER TRAIN, ENGINE
RADIATOR FAILURE RESULTING IN COOLANT LEAKAGE IN THE TRANSMISSION FLUID AND TRANSMISSION IS FAILING. I NOTICED MY 2004 TOYOTA SIENNA HAD SOME BELT NOISE THAT GOT WORSE. THE VAN WAS DUE FOR A WATER PUMP/TIMING BELT CHANGE. LATER THE ENGINE TEMPERATURE GAUGE READ HIGH AND AFTER CHECKING THE FLUIDS NOTICED THE ANTIFREEZE LEVEL TO BE LOW AND TOPPED IT UP. A WEEK LATER WHILE DRIVING ON THE HIGHWAY STEAM STARTED COMING OUT OF THE HOOD. I NOTICED THE PINK FLUID HAD ALSO LEAKED OUT OF A TUBE (LOOKED LIKE A RELIEF TUBE) ON THE DRIVER SIDE. RADIATOR LEVEL WAS LOW. THE TRANSMISSION FUEL LOOKED PINKISH AND READ ABOUT SIX INCHES ABOVE THE MAX LEVEL ON THE DIPSTICK. TRANS FLUID WAS MILKY PINK, THICK, AND HAD GRAINY DEPOSIT. TOOK THE VAN TO THE AUTOLAND DEALER IN SPRINGFIELD, NJ TO DIAGNOSE THE PROBLEM AND TO HAVE THE WATER PUMP AND TIMING BELT CHANGE AT THE SAME TIME. HAD TO LEAVE THE VAN OVERNIGHT. I PICKED UP THE VEHICLE WITH A NEARLY $2000 BILL FOR REPAIRS (BRAKES, TIRE ROTATION, TIMING BELT AND WATER PUMP) OTHER THAN CHANGING THE TRANS. FLUID OR TELLING ME WHAT WAS WRONG. DEALER SAID SOMEONE PUT ADDITIVE TO THE FLUID???. NOTE THAT ONLY AUTOLAND HAD BEEN SERVICING THE VEHICLE. THEY REFUSED TO CHANGE THE TRANS FLUID. "I AM NOT TOUCHING THAT." THE DEALER SAID. I NOW KNOW FROM A LOCAL TRANS REPAIR SHOP THAT THE RADIATOR WAS LEAKING COOLANT INTO THE TRANS FLUID. A KNOWN PROBLEM WITH RADIATORS ON TOYOTA VEHICLES THAT HAD A RECALL. I NEVER RECEIVED NOTICE OF THE RECALL. I NOW HAVE AN ESTIMATED $4,000 PROBLEM TO REPLACE THE RADIATOR AND TRANSMISSION THAT COULD HAVE BEEN PREVENTED IF AUTOLAND HAD DONE ITS JOB PROPERLY AND NOT REFUSED TO CHANGE THE TRANS. FLUID. I AM VERY DISAPPOINTED WITH TOYOTA AND WITH AUTOLAND'S SERVICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705566April 14, 2015
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE DRIVING AT 5 MPH, THE REAR PASSENGER SIDE WINDOW WAS ACTIVATED AND THE WINDOW FRACTURED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE WINDOW NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 105,000. UPDATED 09/01/2015*LJ UPDATED 9/24/15*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704748April 9, 2015
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE DRIVER'S DOOR HINGE FAILED TO KEEP THE DOOR OPEN WHEN GETTING IN AND OUT OF THE VEHICLE. THE FAILURE CAUSED THE DOOR TO CLOSE OR SWING OPEN ABRUPTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 115,000. UPDATED 5/26/15*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704235April 7, 2015
STEERING
I WAS MAKING A RIGHT HAND TURN FROM A HIGHWAY ONTO A SIDE STREET; MY PASSENGER SIDE FRONT TIRE AND HUB CAP SCRAPED THE CURB WHEN THE STEERING SUDDENLY BECAME STIFF, MAKING THE TURN DIFFICULT. THE STEERING FLUID LEVEL WAS CHECKED AND WAS WITHIN THE NORMAL RANGE; WE TOPPED IT OFF ANYWAY, IN CASE THAT WAS AN ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703082April 1, 2015
TIRES
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V273000 (TIRES); HOWEVER, THE PART NEEDED WAS NOT AVAILABLE FOR MONTHS AND THE DEALER REMOVED THE SPARE TIRE CARRIER AS A TEMPORARY ADJUSTMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DELAY. THE MANUFACTURER WAS UNABLE TO DETERMINE WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706733March 31, 2015
UNKNOWN OR OTHER
I'M MERELY DOCUMENTING THAT FROM THE MOMENT MY REAR DOOR STRUTS WERE REPLACED IN 2012 DUE TO A RECALL, THEY HAVE NOT WORKED WELL. THEY CONTINUE TO GET WORSE. NOW IN COLD WEATHER, THEY ARE UNABLE TO KEEP THE DOOR UP AT ALL. APPARENTLY THERE IS NO RECALL TO FIX THE BOTCHED INITIAL RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703008March 31, 2015
STRUCTURE:BODY
DRIVER SIDE DOOR'S STARTED MAKING A POPPING NOISE AROUND 2012, WITH ONLY 60,095 MILES ON THE VEHICLE. THE DOOR BECAME UNWIELDY AND DID NOT "CHECK" ITSELF WHEN OPENING AND CLOSING, WHICH RESULTED IN BRUISED LEGS, BUT NO SERIOUS INJURIES (THUS FAR). MY LOCAL TOYOTA DEALER IN PUYALLUP, WA INDICATED IT WOULD COST $2000 TO REPLACE THE DOOR. I OPTED TO HAVE A WELD PERFORMED ON THE DOOR FOR $200 BY A CERTIFIED AUTO BODY REPAIR SHOP. THE WELD HELD UNTIL JUST RECENTLY (CIRCA 2/2015), AND THE ISSUES RESURFACED. ONCE AGAIN, THE DOOR IS UNWIELDY AND DOESN'T "CHECK" ITSELF WHEN OPENING AND CLOSING, RESULTING IN BRUISED LEGS AND SAFETY & PROPERTY CONCERNS. I DID SOME INTERNET RESEARCH INTO THIS PROBLEM AND, UNBEKNOWNST TO ME, TOYOTA HAD OFFERED A "WARRANTY ENHANCEMENT" FOR THIS ISSUE. THIS IS DOCUMENTED IN TOYOTA TECHNICAL SERVICE BULLETIN TSBNV003-07. HOWEVER, I NEVER RECEIVED ANY NOTIFICATION OF THIS WARRANTY ENHANCEMENT FROM TOYOTA. I AM FASTIDIOUS ABOUT PROCESSING & SAVING PAPERWORK OF THIS KIND. WE ARE THE ORIGINAL OWNERS OF THE VEHICLE AND HAVE NOT MOVED SINCE THE VEHICLE PURCHASE DATE. MOREOVER, OUR TOYOTA DEALERSHIP FAILED TO MAKE MENTION OF THE WARRANTY ENHANCEMENT AS WELL, WHEN WE ASKED FOR A QUOTE TO REPAIR THE PROBLEM. I CALLED TOYOTA CORP TODAY, AND IT IS UNWILLING TO EXTEND THE WARRANTY ENHANCEMENT ANY FURTHER TO ADDRESS THIS SPECIFIC ISSUE. IT SEEMS THAT WE DIDN'T USE THE CAR OFTEN ENOUGH FOR THIS DEFECT TO BECOME MANIFEST DURING THE ENHANCED WARRANTY PERIOD. NOR WERE WE EVER NOTIFIED OF THE PROBLEM BY TOYOTA CORP. THE SALIENT POINT HERE IS... IT DOESN'T SEEM RIGHT THAT A CONSUMER IS BURDENED WITH A COSTLY REPAIR FOR AN ADMITTED AND OBVIOUS SAFETY DEFECT THAT IS A POTENTIAL SOURCE OF INJURY TO PERSONS AND PROPERTY, AS A CONSEQUENCE OF "LIGHT VEHICLE USE" AND INSUFFICIENT COMMUNICATION BY TOYOTA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Toyota Sienna