Toyota Sienna Complaints (2004)

2,062 consumer complaints on file.

#10767288September 22, 2015
UNKNOWN OR OTHER
RECEIVED A "WARRANTY ENHANCEMENT" LTR FROM TOYOTA IN MAY 2015 STATING THAT THEY WOULD REPLACE CRACKED DASHBOARDS OVER THE NEXT "SEVERAL MONTHS". OUR DEALER SAID THEY MAY NOT HAVE THE DASHBOARDS UNTIL END OF 2016. WAS THERE A DEADLINE AGREED UPON TO REPLACE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10765161September 18, 2015
TIRES
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA EQUIPPED WITH FIRESTONE TIRES, SIZE: 155/80/R17 (NA). THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V273000 (TIRES); HOWEVER, THE RECALL PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763899September 15, 2015
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHEN THE FRONT DRIVER SIDE DOOR WAS OPENED, THE DOOR SWUNG WIDE OPEN AND THE HINGE FRACTURED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FRONT DRIVER SIDE DOOR HINGE NEEDED TO BE WELDED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED TWICE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763361September 13, 2015
UNKNOWN OR OTHER
THE CABLE SNAPPED AND THE DOOR WILL NOT CLOSE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10763148September 11, 2015
SUSPENSION, STEERING
2004 SIENNA LE: FAILURE OF DRIVER SIDE FRONT SUSPENSION SPRING IN JANUARY 2012, PASSENGER SIDE IN JANUARY 2013. EACH SPRING CRACKED CAUSING VEHICLE TO DROP WHILE IN MOTION. METAL IN CRACKED AREAS APPEARED POROUS POSSIBLY SUGGESTING FLAWS IN METAL DURING MANUFACTURE. 2013 FAILURE INCLUDED CRACK NEAR MIDDLE OF SPRING, WITH A SHARP BROKEN PIECE STICKING OUT CLOSE TO TIRE. THANKFULLY OCCURRED WHILE PARKING/AT LOW SPEED; FAILURE AT HIGH SPEED MAY HAVE RESULTED IN PUNCTURE OF TIRE/LOSS OF VEHICLE CONTROL. 2012 FAILURE INCLUDED CRACK NEAR TOP. PHOTOGRAPHS OF THE 2012 SPRING ARE AVAILABLE UPON REQUEST. VEHICLE IS IN GOOD CONDITION, WITH ONLY ~65,000 MI AT TIME OF FIRST INCIDENT. DRIVEN ON PAVED ROADS, LIGHT LOADS. BODY RUST FREE WITH MINIMAL SURFACE CORROSION OF UNPAINTED/UNDERCARRIAGE ITEMS. CONTACTED TOYOTA IN 2012, FILED CASE. WAS INFORMED SIMILAR ISSUES HAD NOT BEEN REPORTED, FAILURE WAS NOT COVERED. NOTING EXTREME HAZARD POSED BY BROKEN SPRING PUNCTURING TIRE, ENCOURAGED FURTHER EVALUATION. OBTAINED/REPLACED AT MY COST SPRING FROM LOCAL TOYOTA DEALER, HAD ALIGNED. CONTACTED TOYOTA IN 2013 REGARDING SECOND FAILURE. NOTED WAS SECOND OCCURRENCE/EXTREME HAZARD POSED BY PUNCTURING TIRE, ENCOURAGED FURTHER EVALUATION. OBTAINED REPLACEMENT/HAD ALIGNED AT MY COST. RECENTLY CONTACTED TOYOTA; NO NEW INFORMATION AVAILABLE. BROKEN SPRINGS CAN RESULT IN LOSS OF VEHICLE CONTROL AS CAN TIRE PUNCTURE. FAILURES I EXPERIENCED OCCURRED AT LOW SPEEDS; IF AT HIGHER SPEEDS, RESULTS MAY HAVE BEEN CATASTROPHIC. NOTING LIGHT USE AND EXCELLENT CONDITION OF VEHICLE AS WELL AS APPEARANCE OF THE BROKEN SPRINGS, TOYOTA PARTS STAFF AND OUTSIDE MECHANICS INDICATED THAT MANUFACTURING ISSUES MAY BE CAUSE OF FAILURES. REPLACEMENT SPRINGS INCLUDED DIFFERENT COLOR CODING; PARTS STAFF INDICATED THIS MAY CORRESPOND TO MORE RECENT PRODUCTION, SUGGESTED THAT NEW PARTS MAY BE OF BETTER QUALITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761950September 7, 2015
UNKNOWN OR OTHER
THE LEATHER DASHBOARD OF MY 2004 TOYOTA SIENNA HAS DEVELOPED LARGE HORIZONTAL CRACKS FROM ONE SIDE OF THE VEHICLE TO THE OTHER. THERE ARE ALSO VERTICAL CRACKS FROM THE TOP TO THE BOTTOM OF THE DASHBOARD. MY CONCERN IS THAT THESE CRACKS WILL ALLOW LARGE PIECES OF THE DASHBOARD TO BECOME PROJECTILES IN THE EVENT OF AN ACCIDENT, WHICH WILL CAUSE THE FRONT AIRBAGS TO DEPLOY. I DO NOT KNOW WHY THESE CRACKS DEVELOPED, SINCE THE VEHICLE WAS WELL MAINTAINED. THIS IS A POTENTIAL SAFETY HAZARD THAT SHOULD BE REPAIRED OR REPLACED AT TOYOTA'S EXPENSE, SINCE THE CRACKING OF THE DASHBOARD APPEARS TO BE A RECURRING PROBLEMS WITH THIS MODEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761492September 4, 2015
UNKNOWN OR OTHER
SINCE 2010, THE DASHBOARD OF OUR 2004 SIENNA HAS BEEN EXPERIENCING CRACKS AND SPLITS DUE TO AN UNKNOWN QUALITY ISSUE. MY CONCERN IS THAT IN AN EVENT OF A COLLISION, THESE PIECES WILL MORE EASILY COME APART TO BECOME A FRAGMENTED PROJECTILES AND INCREASE THE PROBABILITY OF SERIOUS INJURY. ADDITIONALLY, THEY MAY ALSO IMPACT THE CONDITION AND OPERATION OF THE PASSENGER-SIDE AIRBAG. IT IS OBVIOUS THIS ISSUE IS THE RESULT OF SUBSTANDARD QUALITY IN THE DASHBOARD MATERIAL. THE VEHICLE IS PARKED IN A GARAGE ALMOST ALL THE TIME. WHEN IT'S NOT IN THE GARAGE, A CUSTOM MADE WINDOW SCREEN IS USED THAT FITS THE WINDOW PERFECTLY. FURTHERMORE, THE VEHICLE CURRENTLY HAS ABOUT 42K ORIGINAL MILES. I DID SOME ONLINE RESEARCH AND FOUND THAT MANY OTHERS WERE EXPERIENCING THE SAME ISSUE. I CONTACTED TOYOTA'S USA HEADQUARTERS (CA) ON AUGUST 13, 2013 TO REQUEST A REPAIR (SINCE THE COST WAS >$1000). THEY TOLD ME I NEEDED TO TAKE THE CAR IN AT MY EXPENSE TO GET IT CHECKED. IF THEY WERE FOUND TO BE AT FAULT, THEY MIGHT HELP OFFSET SOME OF THE COST; OTHERWISE, I WOULD HAVE TO PAY FOR THE INSPECTION AND ANY OTHER REPAIRS. WE COULDN'T AFFORD THE REPAIRS AND DIDN'T TRUST THAT TOYOTA WOULDN'T FORCE US TO PAY ANYWAY. APPROXIMATELY JANUARY 2015, WE RECEIVED A LETTER FROM TOYOTA ACKNOWLEDGING THE ISSUE AND STATING THAT IT WOULD BE ADDRESSED BY THE END OF MAY 2015. I CONTACTED THEM ON JUNE 1, 2015 AND WAS TOLD THAT THE PARTS WEREN'T AVAILABLE AND TO CHECK BACK IN A COUPLE MONTHS. I CONTACTED THEM AGAIN ON SEPTEMBER 4, AND AGAIN WAS TOLD THAT THE PARTS WEREN'T AVAILABLE AND TO CONTACT THEM AGAIN IN OCTOBER. I CONTACTED OUR LOCAL DEALERSHIP AND WAS TOLD THAT I COULD SAVE MONEY BY WAITING FOR TOYOTA TO HANDLE IT, IMPLYING THEY COULD GET THE PARTS. THIS APPEARS TO BE A SAFETY ISSUE THAT TOYOTA IS NOT ADDRESSING. I WOULD LIKE TO HAVE THIS ISSUE FIXED ASAP TO ENSURE THE SAFETY OF MY FAMILY!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761088September 2, 2015
STRUCTURE:BODY:DOOR, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE PASSENGER SIDE AUTOMATIC SLIDING DOOR FAILED TO OPEN AND THE WIRES WERE CORRODED. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 197,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759489August 31, 2015
POWER TRAIN
2004 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO VEHICLE TRANSMISSION CABLE ISSUES. *SMD THE CONSUMER STATED THE SHIFT CABLE BROKE, WHICH CAUSED THE VAN TO ROLL, EVEN THOUGH THE INDICATOR SAID IT WAS IN PARK. AFTER THE INCIDENT, THE CONSUMER RECEIVED A RECALL NOTICE REGARDING THE SHIFT CABLE SOLENOID. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760021August 28, 2015
WHEELS
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING AT 25 MPH, THE SPARE TIRE UN-LODGED FROM THE UNDERCARRIAGE OF THE VEHICLE AND ONTO THE ROAD. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V273000 (TIRES) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760107August 28, 2015
ELECTRONIC STABILITY CONTROL (ESC)
THE FOLLOWING HAS HAPPENED SEVERAL TIMES OVER THE PAST COUPLE YEARS. THE LATEST 2 TIMES WERE ON A RAMP AT ABOUT 25MPH COMING OFF AN INTERSTATE AND AT ABOUT 65MPH AN INTERSTATE. WHILE CORNERING TO THE LEFT A FAIR AMOUNT, BUT WELL UNDER CONTROL, THE VSC STARTED ALARMING AND KICKED IN. WHEN IT KICKED IN, IT CAUSED THE VEHICLE TO SWERVE HARD TO THE RIGHT AS IF IT HAD LOCKED UP THE BRAKES ON THE RIGHT SIDE OF THE VEHICLE. IN BOTH CASES, THE VEHICLE SWERVED INTO AN ADJACENT LANE. HAD ANYTHING BEEN IN THAT LANE OR HAD WE BEEN IN AN OUTSIDE LANE, THE VCS WOULD HAVE CAUSED A SERIOUS ACCIDENT. WHATEVER THE CAUSE, THE VSC IN THIS VEHICLE IS VERY DANGEROUS. OVER THE 12 YEARS WE'VE OWNED THE VEHICLE, IT'S UNLIKELY THAT THE VSC HAS COME ON MORE THAN 5 TIMES. SINCE IT'S SO RARE, WE DRIVERS HAVE NO EXPERIENCE WITH THE BEHAVIOR AND THE VEHICLE IS COMPLIANT UNTIL THE VSC KICKS IN. WHEN IT KICKS IN, THE CAR HAS PRESUMABLY DETERMINED THAT SOME STABILIZING ACTION NEEDS TO HAPPEN, YET, INSTEAD OF PROVIDING SAFETY - THE VERY PURPOSE OF VCS, IT UNEXPECTEDLY LOCKS UP THE BRAKES ON ONE SIDE OF THE VEHICLE AND CAUSES IT TO SWERVE OUT OF ITS LANE. NOTE, THE VEHICLE HAS RECENTLY HAD A BRAKE JOB. UNDER HARD BRAKING, THE VEHICLE STAYS IN ITS LINE, AND DOES SWERVE AT ALL, SO IT'S WHATEVER THE VSC IS DOING TO "PROVIDE STABILITY" THAT'S CAUSING THE LOCKUP/SWERVE ISSUE. FINALLY, FROM THE INTERNET, A COUPLE QUICK QUERIES LED ME TO POSTINGS BY OTHER SIENNA OWNERS WHO'D EXPERIENCED VERY SIMILAR BEHAVIOR, SO THIS IS NOT AN ISOLATED INCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10749072August 17, 2015
WHEELS
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V273000 (TIRES) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PARTS NEEDED WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MA 10/2 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747845August 11, 2015
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
THE ELECTRIC SLIDING DOOR DOES NOT CLOSE. IT CONSTANTLY SHUTS AND OPENS. IF A PERSON IS STEPPING INTO THE CAR THE DOOR WILL CLOSE ON THE PERSON UNLESS THEY PHYSICALLY MANHANDLE THE DOOR. AN ADULT HAD A DIFFICULT TIME STOPPING THE DOOR FROM CLOSING ON HER. DURING THE WINTER MONTHS THE SLIDING DOORS WILL NOT OPEN. SOME HOW THE HANDLE RELEASE THE DOOR AJAR BEEPING NOISE BUT THE DOORS WILL NOT OPEN FROM THE INSIDE OR OUTSIDE. PEOPLE NEED TO CLIMB TO THE BACK FROM THE FRONT. WE RECEIVED A RECALL NOTICE BUT WHEN WE TOOK OUR CAR IN TO THE DEALERSHIP IT WAS BEYOND THE 9 YEAR LIMIT. THE DEALERSHIP SAID IT WOULD BE OVER $1000 TO REPAIR. WE HAVE SINCE HAD AN ACCIDENT RELATED TO THE SPARE TIRE RECALL THAT WE THOUGHT THE TOYOTA DEALERSHIP REMEDIED. I NOW REALIZE THE PROBLEM AND ISSUES WITH MANUFACTURE ERRORS AND RESPONSIBILITY. I BELIEVE TOYOTA SHOULD BE RESPONSIBLE TO REPAIR THE SLIDING DOOR ISSUES BEFORE SOMEONE GETS CRUSHED IN THE ELECTRIC SLIDER. IF EVER WE WERE IN AN ACCIDENT IN THE WINTER, HOW WOULD THE PEOPLE SITTING IN THE MIDDLE ROWS EXIT THE CAR. THERE NEEDS TO BE A BETTER SYSTEM TO INFORM CONSUMERS OF FAULTY EQUIPMENT BEFORE AN ACCIDENT HAPPENS. MANUFACTURERS NEED TO BE RESPONSIBLE BEFORE AN INCIDENT OCCURS. WHEN I CALLED TOYOTA, THEY SAID THAT I DID NOT HAVE A SERVICE HISTORY OR BRAND LOYALTY. WE HAVE OWNED OUR TOYOTA FOR 8 YEARS! WE HAVE TAKEN OUR CAR TO LOCAL MECHANICS EXCEPT FOR ISSUES OF RECALL. OUR FRIENDS BOUGHT A TOYOTA SIENNA DUE TO OUR RECOMMENDATION AND CAR HISTORY. 2 WEEKS AGO WE JUST PURCHASED A TOYOTA PRIUS FOR OUR DAUGHTER. THAT IS CUSTOMER LOYALTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747403August 10, 2015
UNKNOWN OR OTHER
MY VAN WAS PARKED ON THE DRIVE WAY. SUDDENLY I SAW GASOLINE FLOWING FROM BELOW OF THE VAN. THERE WERE NOT MUCH GASOLINE LEFT. SOMEHOW I COULD MANAGE TO TAKE TO THE NEAREST TOYOTA DEALER. HE SAID THAT IT MUST BE WATER DRAINAGE FROM AC SYSTEM. AFTER DRIVING 200 METERS IT STOPS COMPLETELY. I BROUGHT GASOLINE IN A JAR AND CAR STARTED BUT SAW THAT THE GASOLINE IS DRIPPING FROM BELOW. AGAIN GAVE BACK TO TOYOTA DEALER TO TAKE A LOOK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745844August 3, 2015
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE REAR PASSENGER SIDE SLIDING DOOR COULD NOT BE CLOSED. IN ADDITION, THE REAR DRIVER SIDE DOOR HANDLE FRACTURED WHEN ATTEMPTING TO OPEN THE DOOR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744396July 28, 2015
STRUCTURE:BODY
WHEN OPENING THE POWER/SLIDING DOOR, PASSENGER SIDE, A WIRE SNAPPED AND THE DOOR GOT STUCK IN AN ALMOST CLOSED POSITION AND WOULD NOT BUDGE. I AM TOLD THIS IS A KNOWN PROBLEM AT TOYOTA. THE CABLE USED IS VERY THIN FOR THE LOAD IT BEARS. POOR DESIGN, WHICH APPARENTLY THEY HAVE FIXED IN LATER MODELS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743511July 26, 2015
ELECTRONIC STABILITY CONTROL (ESC)
EVERY TIME THE SPEED OF THE CAR REACHED 33 MPH, THE VEHICLE SKID CONTROL LIGHT WOULD START FLASHING WITH A CONTINUOUS BEEPING SOUND. WHEN I CONTINUED TO DRIVE IT AND TOOK A TURN, THE CAR BRAKED AND THE STEERING WHEEL WAS NOT RESPONSIVE. A VERY DANGEROUS FEELING ON THE WINDY ROADS I LIVE ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743435July 25, 2015
STRUCTURE:BODY
WHEN OPENING THE DOOR AT THE DRIVER SIDE (LEFT), A BIG POPPING SOUND CAN BE HEARD. TSB: NV003-07 DOOR CHECK POPPING NOISE THIS IS A KNOWN PROBLEM FOR ALL THE CAR MADE DURING THE TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735957July 23, 2015
SERVICE BRAKES
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE DRIVING AT 70 MPH AROUND A CURVE, THE BRAKES ENGAGED INDEPENDENTLY. IN ADDITION, THE CONTACT HEARD A BEEPING NOISE COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER, WHO DIAGNOSED THAT A SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. HOWEVER, THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10736036July 23, 2015
STRUCTURE:BODY, WHEELS
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE DASHBOARD WAS CRACKED AND THE SPARE TIRE CARRIER CABLE WAS LOOSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V273000 (TIRES). THE CONTACT STATED THAT THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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