Toyota Prius Complaints (2010)

2,829 consumer complaints on file.

#10306619February 5, 2010
SERVICE BRAKES, HYDRAULIC
MOMENTARY REDUCTION IN BRAKING PERFORMANCE WHILE TRAVELING OVER A BUMP AND APPLYING THE BRAKES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306597February 5, 2010
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
TL*THE CONTACT OWNS A 2010 TOYOTA PRIUS. WHILE DRIVING APPROXIMATELY 40 MPH ON UNEVEN ROADS, THE VEHICLE FAILED TO STOP IMMEDIATELY WHEN THE BRAKES WERE APPLIED. THE VEHICLE ALSO LUNGED FORWARD. THE FAILURE MILEAGE WAS UNAVAILABLE. THE CURRENT MILEAGE WAS 5300.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10306623February 5, 2010
SERVICE BRAKES, HYDRAULIC
BOTH MY 2006 TOYOTA HIGHLANDER HYBRID AND MY 2010 TOYOTA PRIUS HAVE PREDICTABLE BRAKE LAPSES WHEN TRAVELING. I AM AWARE OF ONE SITE ON THE WAY TO WORK, AND ONE ON THE WAY HOME WHICH HAVE PREDICTABLE SURGES DURING BRAKING. I FIRST REPORTED THIS TO MY DEALER IN 2006, WHO COULD NOT REPLICATE THE EVENT IN THE NEIGHBORHOOD NEAR THE DEALER. THE PRIUS ACTS EXACTLY THE SAME. FOR MY CARS IT ALWAYS OCCURS WHEN BRAKING ON A ROAD AT THE PLACE WHERE A DESCEND TURNS INTO AN ASCEND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306632February 5, 2010
VEHICLE SPEED CONTROL
THE VEHICLE IS A VERY NEW PRIUS VERSION 3. THERE IS NO PROBLEM WITH THE FLOOR PADS. THERE DOES NOT SEEM TO BE A PROBLEM AT HIGHER SPEEDS. THE PROBLEM IS SHORT, UNEXPECTED BURSTS OF ACCELERATION AT LOWER SPEEDS, ESPECIALLY AS THE CAR IS SLOWING DOWN, WITH OR WITHOUT BRAKING. I BELIEVE IT OCCURS ESPECIALLY WHEN THE ENGINE SHIFTS FROM HYBRID TO ALL ELECTRIC. FOR EXAMPLE, ON A CURVING EXIT RAMP OFF A ROAD, AS THE CAR SLOWS, AND AS BRAKING AND ACCELERATION ARE RELEASED, AND THE CAR SHIFTS INTO PROPELLING ITSELF ON ELECTRIC, THERE IS A BURST OF ACCELERATION AT SOME TIME IN THIS MANEUVER. THIS HAS HAPPENED SEVERAL TIMES SINCE PURCHASING THE CAR A FEW WEEKS AGO. I SPOKE TO THE SERVICE MANAGER AT HE DEALERSHIP LAST WEEK. HE STATED HE KNEW NOTHING ABOUT THIS, AND HAD HEARD NORTHING FROM TOYOTA. HE OFFERED TO LOOK AT THE CAR IF I BROUGHT IT IN. SUBSEQUENTLY THE PRIUS PROBLEM BECAME NEWS.*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306606February 5, 2010
SERVICE BRAKES, ELECTRIC
FEBRUARY 5, 2010 OFFICE OF DEFECTS INVESTIGATION NATIONAL HIGHWAY & TRAFFIC SAFETY ADMINISTRATION WASHINGTON DC RE: ON-LINE CUSTOMER COMPLAINT TOYOTA PRIUS 2010 DEAR MADAM OR SIR: MY HUSBAND AND I PURCHASED A PRIUS 2010 IN SEPTEMBER 2009. IN NOVEMBER 2009, I EXPERIENCED A SUDDEN JOLTING FORWARD OF MY NEW CAR AS I PULLED INTO MY DRIVEWAY. SHORTLY THEREAFTER, AS I WAS DRIVING ON A MAJOR COMMERCIAL THRUWAY IN MY AREA (ROUTE 10), I EXPERIENCED A SIMILAR UNEXPECTED ACCELERATION WHILE I WAS STOPPING AT AN INTERSECTION LIGHT (ALTHOUGH MILDER). I WAS CONCERNED AND ALARMED BY THE PROBLEM AND CALLED TOYOTA MORRISTOWN, NEW JERSEY (THE CAR DEALER WHERE WE BOUGHT THE CAR) TO REPORT THE PROBLEM. I WAS TOLD THE PROBLEM WAS NOT SERIOUS AND THAT I DID NOT NEED TO BE CONCERNED ABOUT IT.. WHILE I DID NOT REALLY BELIEVE THE DEALER'S STORY, IT DID NOT HAPPEN AGAIN SO I DID NOT PURSUE THE MATTER. AFTER TODAY'S ARTICLE IN THE NEW YORK TIMES, I NOW SEE THAT A NUMBER OF PRIUS 2010 OWNERS ARE HAVING THE SAME PROBLEM AND I WANT TO LET YOU KNOW I EXPERIENCED IT AS WELL. TOYOTA NEEDS TO FIX THIS SAFETY ISSUE AS SOON AS POSSIBLE WITHOUT EXTENSIVE INVESTIGATIONS AND DELAYS. THANK YOU FOR PROTECTING THE PUBLIC'S INTEREST IN THIS REGARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306618February 5, 2010
SERVICE BRAKES, ELECTRIC
NOTICED THE BRAKING ON MY 2010 PRIUS HAS A FEW PROBLEMS EVERY NOW AND THEN. WHEN PRESSING DOWN ON THE BRAKE PEDAL IT FEELS LIKE THE BRAKES AREN'T WORKING OR THAT THE VEHICLE IS ACCELERATING. I LIVE IN FAIRBANKS, ALASKA AND HAVING BRAKES THAT WORK IS ESPECIALLY IMPORTANT HERE WHERE THE ROADS ARE COVERED WITH ICE SIX MONTHS OF THE YEAR. I CALLED THE TOYOTA DEALERSHIP AND INFORMED THEM OF THE PROBLEM AND THEY TOLD ME THAT THERE WASN'T A RECALL FOR THE PRIUS AND TRANSFERRED ME TO THE MAIN TOYOTA LINE TO ANSWER MY QUESTIONS, BUT THAT CALL ENDED DUE TO HIGH PHONE CALL VOLUME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306625February 5, 2010
SERVICE BRAKES, ELECTRIC
EXPERIENCED EXACT SAME TEMPORARY LOSS OF BRAKING AFTER DRIVING OVER BUMPS, POT HOLE AS DESCRIBED IN YOUR INVESTIGATION. HAVE EXPERIENCED THIS PROBLEM REPEATEDLY SINCE FIRST DAYS OF OWNERSHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306634February 5, 2010
SERVICE BRAKES, ELECTRIC
DRIVING OUR 2010 TOYOTA PRIUS OVER BUMPS AND POTHOLES THE CAR BRAKING SYSTEM IS NOT WORKING PROPERLY. IT DOESN'T STOP IMMEDIATELY AFTER THE BRAKES ARE PRESSED. WE HAVE BROUGHT THE CAR IN FOR SERVICE AND TOYOTA THEY SAY THE CAR IS FINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306642February 5, 2010
SERVICE BRAKES, ELECTRIC
ON TWO OCCASIONS MY 2010 TOYOTA PRIUS 3 BRAKES HAVE FAILED AS DESCRIBED IN RECENT NY TIMES ARTICLE. I WAS DRIVING ON ROUGH ROAD WITH POT HOLES AND MAN HOLE COVERS, SLIGHTLY WET PAVEMENT AND THERE WAS A MOMENTARY LOSS OF BRAKING (SORT OF LIKE THE CAR WAS HYDROPLANING). I PURCHASED MY PRIUS IN NOVEMBER 2009. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306599February 5, 2010
SERVICE BRAKES, ELECTRIC
BRAKES GRAB TOO QUICKLY, JOLTING THE CAR TO A STOP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306611February 5, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A NEW 2010 TOYOTA PRIUS, PURCHASED 15 JAN. 2010. I HAVE SINCE PUT 3,292 MILES ON THE VEHICLE ON A TRIP FROM WASHINGTON TO CALIFORNIA AND BACK, DURING WHICH CONDITIONS FROM MOUNTAINS, SNOW AND ICE, AND DRY FREEWAY CONDITIONS WERE ENCOUNTERED. THE RANDOM PROBLEM OCCURRED SEVERAL TIMES WHEN USING THE BRAKE PEDAL TO DISCONNECT THE CRUISE CONTROL TO SLOW DOWN. THE PROBLEM IS MOST PRONOUNCED WHEN THE POWER APPLIED TO THE VEHICLE IS INCREASING TO MAINTAIN SELECTED CRUISE CONTROL SPEED. WHEN THE BRAKE IS APPLIED IN THESE SITUATIONS, THE VEHICLE TRIES TO ACCELERATE FOR A SECOND OR SO, GIVING THE DRIVER THE FEELING OF NOT BEING IN CONTROL. THE PROBLEM IS MOST PRONOUNCED WHEN CLIMBING A STEEP (6% TO 8%) GRADE. IN THOSE CASES (2 TO 3 TIMES) THE POWER SURGE WAS PRONOUNCED AND SEEMED TO LAST FOR 2 TO 3 SECONDS WITH THE SMELL OF BURNING BRAKES AFTER THE ACCELERATION ENDED. ON THE FREEWAY, WHILE THE PROBLEM IS LESS SEVERE, THE DRIVER IS LEFT WITH AN UNCOMFORTABLE SITUATION IF COMING UP ON A SLOWER MOVING VEHICLE AS YOUR VEHICLE CONTINUES TO GAIN ON THE VEHICLE AHEAD EVEN THOUGH YOU ARE TRYING TO SLOW DOWN. THESE INCIDENTS OCCURRED OVER A PERIOD OF THREE WEEKS, SO THE DATE BELOW IS NOT ACCURATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306592February 5, 2010
SERVICE BRAKES, ELECTRIC
I RECENTLY PURCHASED TOYOTA PRIUS 2010 AND ALREADY HAVE AN ACCIDENT DUE TO FAULTY BRAKE SYSTEM. WHEN THE BRAKE IS APPLIED, THE CARE DOES NOT SLOW DOWN INSTANTLY BUT KIND OF ACCELERATES AND THE SLOWS DOWN WHICH IS A MAJOR SAFETY HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306613February 5, 2010
SERVICE BRAKES, HYDRAULIC
MY TOYOTA PRIUS HAS A PROBLEM WITH SUDDEN SHAKING WHEN LIGHTLY APPLYING THE BRAKES. THE PROBLEM IS INTERMITTENT. THE DEALER DOES NOT KNOW WHAT TO DO UNTIL TOYOTA GIVES CLEAR DIRECTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306652February 5, 2010
SERVICE BRAKES, ELECTRIC
TOYOTA PRIUS 2010 MODEL - BOUGHT JULY 2009 - PERIODICALLY (TAKEN PLACE OVER A PERIOD OF 6 MONTHS OR SO) WHEN PRESSING THE BRAKE PEDAL, THERE IS A SHORT PERIOD OF TIME WHEN IT IS APPARENT THAT NO BRAKING ACTION IS TAKING PLACE AND THAN ALL OF A SUDDEN YOU CAN TELL THAT THE BRAKING ACTION HAS TAKEN PLACE. IT IS SCARY WHEN THIS TAKES PLACE. I DO HAVE AN APPOINTMENT WITH THE DEALER THIS COMING WEEK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306660February 5, 2010
SERVICE BRAKES, ELECTRIC
AROUND THE FIRST OF JANUARY, 2010, WE HAD TURNED INTO THE DRIVE OF OUR HOME IN GRENADA, MS. AS THE DRIVE CURVES IN FRONT OF THE HOUSE IT IS BORDERED BY A BRICK RETAINING WALL. WE WERE GOING SLOWLY AND INTENDED TO APPLY THE BRAKE. INSTEAD OF SLOWING THE 2010 PRIUS SPEED UP AND STRUCK THE WALL. THE RESULTING DAMAGE WAS BETWEEN $4500 AND $5000. I ASSUMED WE HAD MISTAKENLY USED THE ACCELERATOR INSTEAD OF THE BRAKE. I STILL BELIEVE THAT IS EXACTLY WHAT OCCURRED. HOWEVER, WITH THE ISSUES AROUND THE PRIUS, I WANTED TO REPORT THIS INCIDENT. THERE WAS NO INJURY AND THE CAR HAS BEEN REPAIRED WITH INSURANCE PROCEEDS. I'M HAPPY TO PROVIDE MORE INFORMATION IF YOU LIKE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10306680February 5, 2010
SERVICE BRAKES, HYDRAULIC
WHILE DRIVING MY 2010 TOYOTA PRIUS I APPROACHED A RED LIGHT WITH TRAFFIC STOPPED IN FRONT OF ME AT THE LIGHT. IT HAD BEEN RAINING AND THE PAVEMENT WAS WET. I BEGAN TO GENTLY BRAKE TO STOP WELL BEHIND THE STOPPED TRAFFIC AT THE LIGHT. I PASSED OVER SOME ROUGH/BUMPY ROAD AND THE BRAKES FAILED FOR ABOUT 1 SECOND AND THE CAR SHOT FORWARD APPROXIMATELY 10 FEET. THE BRAKES THEN BEGAN WORKING AGAIN IN ABS MODE AND I WAS ABLE TO AVOID HITTING THE STOPPED TRAFFIC IN FRONT OF ME BY ONLY 12 TO 24 INCHES. THIS HAS HAPPENED A NUMBER OF TIMES SINCE PURCHASING THIS 2010 PRIUS IN NOVEMBER OF 2009. IT HAS HAPPENED 3 OR 4 TIMES IN THE 3 MONTHS I HAVE OWNED THE VEHICLE. THE LOSS OF BRAKING CAUSES A SEVERE SENSE OF PANIC AND DISTRESS AND THE VEHICLE DOES SHOOT FORWARD FOR THAT SECOND OR SO. AND IN THE CASE NOTED ABOVE CAME VERY CLOSE TO CAUSING AN ACCIDENT. IT IS ONLY TIME BEFORE IT WILL CAUSE AN ACCIDENT AND HARM TO ME AND/OR OTHERS. TOYOTA HAS NOT OFFERED ANY REMEDY. THEY KNOW THE PROBLEM EXISTS AND HAVE KNOWN IT FOR QUITE SOME TIME. COMMUNICATION FROM TOYOTA ABOUT THE PROBLEM HAS BEEN ALMOST NON-EXISTENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306659February 5, 2010
SERVICE BRAKES, ELECTRIC
MY 2010 PRIUS HAS SEEMED TO 'GO AIRBORNE" WHEN I HIT A CERTAIN SPOT ON A LOCAL FREEWAY EXIT RAMP. WHEN I APPLY MY BRAKES AT THE END OF THE RAMP, THE BRAKES SEEM TO MISS AS THERE IS A DEPRESSION IN THE PAVEMENT. IT HAS HAPPENED MORE THAN ONCE IN THAT SPOT. I KNOW IT IS THE CAR BECAUSE WHEN I DROVE MY SATURN OVER THAT SPOT IT NEVER HAPPENED IN THREE YEARS OF EXITING THERE. I CALLED MY DEALERSHIP TWO WEEKS AGO AND THEY HAD NOT HEARD ABOUT THIS PROBLEM. I CALLED AGAIN THIS WEEK AND THEY WERE VERY AWARE OF THIS. I DID TELL THEM THAT THIS WAS A POTENTIAL HAZARD AND HOPED THAT ALL PRIUS 2010 CARS WILL BE FIXED. TO BE FAIR, I DID NOT ASK FOR THEM TO REPAIR MY CAR SINCE I HAD FIGURED OUT HOW TO PREVENT THE SKIP (BRAKING EARLIER, SLOWING MORE). BUT I THINK THIS SHOULD BE PART OF A RECALL BECAUSE THIS DEFECT CAN HAPPEN QUITE OUT OF THE BLUE, WHICH COULD CAUSE AN ACCIDENT DEPENDING ON ROAD CONDITIONS. I EXPERIENCED A SIMILAR INCIDENT LAST MONTH ON A SLIPPERY ROAD (ICE) BUT DIDN'T MAKE THE CONNECTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306655February 5, 2010
SERVICE BRAKES, HYDRAULIC
2010 PRIUS BRAKING PROBLEM. WE THOUGHT IS WAS US OR THE CAR. WE BOUGHT IN AUGUST 2009. MY WIFE ALMOST HIT ANOTHER CAR ON 2/4. SLOW SPEED, BUMPS, THE CAR DID NOT APPEAR TO STOP WHILE BRAKING, THEN IT FINALLY STOPPED. I TOLD MY WIFE OF PROBLEMS EARLIER, BUT THEY WERE PERIODIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306666February 5, 2010
SERVICE BRAKES, HYDRAULIC
ONE OCCASION OF FAILURE OF BRAKES FOR 1-2 SECONDS ON 2010 PRIUS (OVER ROUGH ROAD). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306651February 5, 2010
SERVICE BRAKES, HYDRAULIC
THIS PROBLEM SEEMS TO OCCUR WHEN I AM JUST BEGINNING TO BRAKE OR IN THE MIDDLE OF BRAKING, IF I GO OVER ANY UNEVEN TERRAIN (I.E. POTHOLE, DIPS, ETC.), THE BRAKING SYSTEM FEELS LIKE IT IS GIVING. IT GENERALLY ONLY LASTS FOR A SECOND OR SO, BUT IT IS UNNERVING. I DO FEEL THE CAR LUNGE FORWARD AT THIS POINT, AND FEEL THAT I HAVE NO CONTROL OVER MY CAR. I DRIVE IN THE CITY ON A DAILY BASIS, AND THAT WAS ONE OF THE MAIN REASONS FOR ME PURCHASING THIS CAR. IT IS NOT A COMFORTABLE FEELING, AND IT IS TERRIFYING TO MY PASSENGERS. WHEN I CONTACTED TOYOTA, THEY WERE VERY CONDESCENDING. MADE IT SEEM LIKE IT IS JUST BECAUSE THE AUTOMOBILE IS SO ADVANCED AND TECHNICAL, AND THAT IS SUPPOSED TO HAPPEN. HOWEVER, MY 2 BROTHERS BOTH HAVE OLDER PRIUSES, AND NEITHER HAVE EXPERIENCED THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Toyota Prius