Toyota Prius Complaints (2007)

2,004 consumer complaints on file.

#10299556January 12, 2010
EXTERIOR LIGHTING
I HAVE A 2007 TOYOTA PRIUS AND THE DRIVER'S SIDE HEADLIGHT GOES OUT INTERMITTENTLY. I HAVE HAD QUOTES ANYWHERE FROM $300.00 TO $500.00. AFTER GETTING OVER THE INITIAL SHOCK, I FIND OUT THIS IS A COMMON OCCURRENCE WITH PRIUS OWNERS. THIS IS CLEARLY A DEFECT AND COULD CAUSE AN ACCIDENT. I FIND IT RATHER UNBELIEVABLE THAT TOYOTA COULD CHARGE SOMEONE AN OUTRAGEOUS AMOUNT OF MONEY FOR SOMETHING THAT IS CLEARLY A DEFECT OF THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298854January 9, 2010
EXTERIOR LIGHTING
MY 2007 PRIUS FRONT HEADLAMPS OVERHEAT AND WITHOUT WARNING GO OUT AND THEN WILL WORK AGAIN ONCE IT COOLS OFF. TOYOTA REPLACED ONE WHILE IN WARRANTY BUT REFUSES TO DO THE OTHER SINCE CAR IS NOW OUT OF WARRANTY. THEY SAY "USE HEADLAMPS ONLY WHEN ABSOLUTELY NECESSARY". THIS IS A $300. ITEM TO REPLACE. TOYOTA KNOWS OF PROBLEM AND NOW SAYS THEY WILL CHARGE ONLY $150 FOR PARTS. THIS SHOULD BE A RECALL ITEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298858January 9, 2010
EXTERIOR LIGHTING:HEADLIGHTS
HEADLAMPS ON PRIUS KEEP GOING OUT. SAFTEY!!!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298865January 9, 2010
SUSPENSION:FRONT
MY 2007 TOYOTA PRIUS HAS THE SAME PROBLEM THE 2010 HAS. WHEN I GO OVER BUMPS THE CAR LOSES TRACTION ON THE ROAD EVEN WHEN THE ROAD IS DRY. IT IS VERY SCARY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298545January 7, 2010
EXTERIOR LIGHTING
BOTH HEADLIGHTS GO OFF AT FREQUENT INTERVALS, BUT PRESENTLY IF I TURN THE SWITCH TOTALLY OFF AND BACK ON THEY COME BACK ON. RIGHT SIDE HAPPENS MORE FREQUENTLY THAN THE LEFT SIDE ALTHOUGH THERE IS NO CONSISTENCY AS FAR AS TIMING. CAN HAPPEN AS SOON AS I START THE CAR AND NOT AGAIN FOR AN HOUR. AT TIMES AFTER TURNING THE SWITCH COMPLETELY OFF (NOT A REAL COMFORTABLE FEELING WHILE DRIVING DOWN THE ROAD) AND ON THEY DO COME ON BUT GO BACK OFF WITHIN SECONDS AND IT HAS TO BE REPEATED. I PULL IN TO CHECK AND ALL THE LIGHTS ARE ON, SO THE BULBS ARE GOOD. IT ALSO IS AFFECTING THE HIGH BEAMS. THEY DO NOT WORK IF THE LIGHT HAS BLINKED OFF ONCE AND I HAVE TURNED IT BACK ON AND THEN TRY TO USE THE HIGH BEAMS. THEY WILL NOT WORK AT THAT POINT. IF I TURN THE HIGH BEAMS ON BEFORE THE HEADLIGHT HAS BLINKED OFF THEY WORK AS THEY ARE SUPPOSED TO SO THOSE BULBS ARE ALSO NOT BURNT OUT. THIS BLINKING OF LIGHTS NOW OCCURS DAILY. STARTED OUT HAPPENING EVERY SO MANY DAYS (I DRIVE 50 MILES TO WORK 4 DAYS A WEEK) AND NOW HAPPENS AT LEAST ONCE EACH DAY. I NEVER KNOW HOW LONG IT WILL STAY ON AFTER RETURNING. DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298629January 7, 2010
EXTERIOR LIGHTING
MY PASSENGER SIDE HID HEADLIGHT WORKS INTERMITTENTLY. IF I TURN THE HEADLIGHTS OFF THEN BACK ON THEN THE HEADLIGHT FUNCTIONS. I ONLY HAVE 46,700 MILES ON THE CAR AND THE HID LIGHTS SHOULD LAST LONGER THAN THAT. I'VE NOTICED THE PROBLEM AT LEAST ONCE EVERY 2 WEEKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298423January 6, 2010
EXTERIOR LIGHTING:HEADLIGHTS
TL*THE CONTACT OWNS A 2007 TOYOTA PRIUS. THE CONTACT STATED BOTH HEADLIGHTS HAVE BLOWN OUT ON SEPARATE OCCASIONS. THE FIRST TIME THE DEALER REPLACED THE HEADLIGHTS UNDER THE WARRANTY AND NOW THE MANUFACTURER IS PAYING HALF OF THE REPAIR COST. THE FAILURE MILEAGE WAS 35,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298480January 6, 2010
VEHICLE SPEED CONTROL
ON 11/29/09 IN THE AFTERNOON AS I WAS PULLING INTO A PARKING SLOT IN A TRADER JOE'S PARKING LOT, MY 2007 TOYOTA PRIUS SUDDENLY ACCELERATED FORWARD OVER A CURB, ACROSS A CROSSWALK AND CAME TO REST AGAINST A TREE. SPACE COVERED BY THE CAR FROM ACCELERATION TO THE TREE WAS ABOUT 20-25 FEET. WITNESSES ATTEST THAT I WAS USING MY BRAKE AS THEY SAW THE LIGHTS. I DID NOT HAVE TIME TO ATTEMPT TO SHIFT THE CAR TO "NEUTRAL." THE FLOORMATS WERE NOT INTERFERING WITH THE ACCELERATOR PEDAL (I HAVE PICTURES) AND THE FLOOR MATS WERE HOOKED DOWN. FORTUNATELY NO ONE WAS HURT INCLUDING ME. THERE WAS SLIGHT DAMAGE TO THE FRONT DRIVERS SIDE BUMPER OF AN EMPTY CAR PARKED FACING ME. THERE WAS SUBSTANTIAL DAMAGE TO THE FRONT OF MY PRIUS. AS I STATED, THERE WERE TWO WITNESSES WHO GAVE ME THEIR CONTACT INFORMATION AND SAID THEY WOULD BE WILLING TO TESTIFY FOR ME IF NECESSARY. THERE WAS A TRADER JOE WORKER WHO CALLED A TOW TRUCK. THE DRIVER OF THE OTHER VEHICLE WITH THE MINIMAL DAMAGE WAS QUITE UPSET AND CALLED THE POLICE WHO CAME AND WROTE A REPORT. MY CAR HAS NEVER SUDDENLY ACCELERATED BEFORE - THIS WAS THE FIRST TIME. THE CAR WAS TOWED TO HOOMAN TOYOTA IN LONG BEACH. IN RESPONSE TO MY COMPLAINTS TO TOYOTA, A REGIONAL TEAM WAS SENT TO EVALUATE THE ACCELERATOR MECHANISM. THE CAR IS CURRENTLY BEING REPAIRED HOWEVER TOYOTA HAS NOT BEEN IN TOUCH WITH ME TO TELL ME THEIR FINDINGS. TOYOTA'S BEHAVIOR TO MY COMPLAINTS OF SAFETY ISSUES HAS BEEN TO TELL ME THAT THE ONLY PROBLEM THEY HAVE IS FLOORMATS AND THAT MY PROBLEM HAS NEVER BEEN REPORTED BEFORE. THEIR IMPLICATION IS THAT I WAS AT ERROR. MY INSURANCE COMPANY STATE FARM INITIALLY HELD ME RESPONSIBLE FOR NOT CONTROLLING THE VEHICLE. WHEN I REFUSED THIS DECISION, SF DID MORE RESEARCH AND CHANGED THEIR RULING TO FIND FAULT WITH TOYOTA AND WILL TRY TO GET REIMBURSED FOR REPAIR COSTS AND MY DEDUCTIBLE. I EXPECT MY CAR TO BE READY NEXT WEEK AND AM DEEPLY CONCERNED THAT THE PROBLEM WILL NOT BE FIXED. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10298513January 6, 2010
EXTERIOR LIGHTING
I HAVE A 2007 PRIUS WITH HID LIGHTS AND HAVE HAD ISSUES WITH BOTH FRONT HEADLAMPS TURNING OFF INTERMITTENTLY AS WELL AS THE BACK PASSENGER SIDE LIGHT. THE DRIVER SIDE HEADLAMP HAD TO BE REPLACED AT APPROXIMATELY 35000 MILES, AND THE PASSENGER SIDE LIGHT AT 50000 MILES. THANKFULLY, DUBLIN TOYOTA REPLACED THE DRIVER SIDE HEADLAMP AT NO COST, STATING IT WAS UNUSUAL TO ALREADY BE EXPERIENCING PROBLEMS. THE PASSENGER SIDE HOWEVER WAS GOING TO COST $425. THE DEALERSHIP CUT ME A BRAKE AND CHARGED "ONLY" $325. $150 FOR THE LIGHT, THE REST FOR LABOR. THEY SAID IT WAS NOT COVERED UNDER WARRANTY, BUT REPLACING A HEADLIGHT SHOULD NOT COST MORE THAN REPLACING ALL 4 TIRES! ALSO, THIS IS A SAFETY ISSUE THAT SHOULD BE PUBLICIZED BY TOYOTA DIRECTLY. I DRIVE AT NIGHT, AND I LIVE NEAR THE COAST WHERE THERE IS PLENTY OF FOG. LIGHTS THAT RANDOMLY CHOOSE TO STOP WORKING ARE NOT SAFE WHATSOEVER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298275January 5, 2010
AIR BAGS:SIDE/WINDOW
I WAS IN A 2007 PRIUS ENTERING A CROSS STREET AND WAS HIT BROAD-SIDE ON THE LEFT DRIVERS SIDE FROM THE MIDDLE OF MY CAR TO THE LEFT FRONT END. THE DAMAGE WAS SEVERE AND I WAS TAKEN TO THE HOSPITAL SUFFERING FROM CUTS AND SEVERE BRUISES TO MY RIBS AND BACKSIDE. THE SIDE CURTAINS DID NOT DEPLOY AND I WAS TOLD BY TOYOTA HEADQUARTERS THAT I WAS NOT HIT HARD ENOUGH. I AM NOT TOTALLY RECOVERED FROM THIS ACCIDENT AS YET AND IT WILL PROBABLY TAKE A FEW MORE WEEKS. I WAS ALSO TOLD BY TOYOTA THERE HAVEN'T BEEN ANY PROBLEMS WITH SIDE-CURTAINS AND THERE WERE NO OTHER COMPLAINTS ABOUT THIS KIND OF FAILURE. I KNOW THAT IS NOT TRUE AND I WOULD LIKE TOYOTA TO ACCEPT RESPONSIBILITY FOR THIS SAFETY FEATURE FAILURE. *TR UPDATED 04/07/10.*JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10298375January 5, 2010
SERVICE BRAKES, HYDRAULIC, TRACTION CONTROL SYSTEM
I AM WRITING TO REPORT TRANSIENT FAILURE OF THE ANTI-LOCK BRAKING SYSTEM IN OUR 2007 TOYOTA PRIUS. SINCE MAY 2008 WE HAVE NOTICED EPISODIC ACCELERATIONS DURING LIGHT BRAKING (AT INTERSECTIONS FOR INSTANCE) WHEN THE CAR ENCOUNTERS POT HOLES, GRATES, RAILROAD TRACKS OR SLIPPERY PAVEMENT. WE SEEM TO LOSE CONTROL OF THE VEHICLE MOMENTARILY. ONLY WITH HEAVY BRAKE PEDAL DEPRESSION DOES THE VEHICLE COME TO A COMPLETE STOP. UNTIL JANUARY 2010 WE THOUGHT THIS WAS A UNIQUE FEATURE TO OUR VEHICLE AND WE WERE HYPERSENSITIVE TO ITS IDIOSYNCRASIES. UNFORTUNATELY, IN JANUARY 2009 THIS DEFECT LEAD TO A LOW SPEED MOTOR VEHICLE COLLISION WHEREIN MY WIFE WAS UNABLE TO STOP THE VEHICLE WHEN ANOTHER DRIVER ABRUPTLY PULLED IN FRONT OF HER. NO ONE WAS HURT, THANKFULLY, BUT BOTH VEHICLES WERE DAMAGED. ALL OTHER NEARBY DRIVERS WERE ABLE TO STOP IN TIME AND NO OTHER COLLISIONS OCCURRED. ON DECEMBER 4, 2009 THIS SAME VEHICLE WAS INVOLVED IN ANOTHER LOW SPEED MOTOR VEHICLE COLLISION WHEN A DRIVER AHEAD SUDDENLY STOPPED TO AVOID A PEDESTRIAN. THE PRIUS WAS UNABLE TO STOP IN TIME (EVEN UNDER HEAVY BRAKE PEDAL PRESSURE) AND COLLIDED WITH REAR BUMPER OF THE CAR AHEAD. MORE THAN $5,000 IN DAMAGE OCCURRED TO THE PRIUS ALONE; THOUGH NO ONE WAS HURT. IN BOTH INSTANCES NEARBY AND SUBSEQUENT VEHICLES EXPERIENCED NO PROBLEMS STOPPING. THERE WERE NO SIGNS OF ICE OR SLIPPERY PAVEMENT EITHER TIME. FURTHERMORE, NEITHER MY WIFE NOR I HAVE EVER BEEN INVOLVED IN ACCIDENTS IN THE PAST OR WITH OTHER CARS. WE DIDN'T RECOGNIZE THAT THIS COULD BE A MANUFACTURER'S DEFECT UNTIL COMPLAINTS TO THE NHTSA BECAME PUBLIC AND WIDELY DISCUSSED IN DECEMBER 09 & JANUARY '10. PLEASE NOTE, HOWEVER; OUR AFFECTED VEHICLE IS A 2007 MODEL YEAR AND WE HAVE EXPERIENCED SYMPTOMS INCLUDING LOSS OF CONTROL AND INAPPROPRIATE ACCELERATION JUST AS DESCRIBED BY OTHERS IN THE ONLINE COMMUNITY FOR 2010. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10297940January 4, 2010
EXTERIOR LIGHTING:HEADLIGHTS, ELECTRICAL SYSTEM
2007 TOYOTA PRIUS HID FAILURE PASSENGER SIDE AS OF 04/21/09 @ 39,163 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297939January 4, 2010
EXTERIOR LIGHTING:HEADLIGHTS, EQUIPMENT
2007 PRIUS HID HEADLIGHT FAILURE - DRIVERS SIDE HID BULB (PART # 90981-20015 AND COMPUTER SUB-ASSY 81107-47150 WAS REPLACED BY TOYOTA SANTA MONICA ON MARCH 26, 2009 @ 33,929 MILEAGE. & PASSENGER SIDE. FIRST INCIDENT (DRIVERS SIDE). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297862January 3, 2010
EXTERIOR LIGHTING
INTERMITTENT HEADLIGHTS - HEADLIGHTS (1 OR BOTH) MAY FAIL AT ANY TIME, COME BACK ON IF SWITCHED OFF AND BACK ON, LIKELY WILL GO OUT AGAIN. HAVE BEEN WARNED BY POLICE ABOUT FAILED HEADLIGHT. TOYOTA OFFERS NO REMEDY, INSTEAD CHARGES $200 OR MORE EACH TO REPLACE BULB, WHICH MAY OR MAY NOT FIX THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297932January 3, 2010
EXTERIOR LIGHTING
NO EVENT LEADING TO THE FAILURE ON 2007 TOYOTA PRIUS TOURING MODEL. MY WIFE CAME HOME FROM HOT SPRINGS, AR AROUND 4:00PM AND THE PASSENGER SIDE HEADLIGHT WAS NOT ON. WE DRIVE WITH THE HEADLIGHTS ON AT ALL TIMES, OR AT LEAST WE USED TO. I CHECKED THE LIGHT ASSEMBLY FOR LOOSE WIRES, BUT NONE FOUND. SWITCHED LIGHTS OFF AND BACK ON AND THE LIGHT WAS WORKING. THE SAME EVENING WE WENT TO THE THEATER 2 MILES FROM HOME AND WHILE DRIVING HOME IN THE DARK, THE LIGHT WENT OUT 3 TIMES IN THE 2 MILE RIDE. I SWITCHED THE LIGHT ON AND OFF TO RESTART EACH TIME IT WENT OUT. THERE IS NO PATTERN TO THE LIGHTS-OUT PROBLEM. IT CAN BE ON FOR AN ENTIRE TRIP OR ON AND OFF ANY NUMBER OF TIMES. WE LIVE IN THE QUACITA MTS. OF ARKANSAS AND STREET LIGHTS ARE MINIMAL AT BEST. THE HEADLIGHTS ARE OPTIONAL HID LIGHTS WITH THE TOURING PACKAGE (NO CHOICE). ACCORDING TO OTHERS WITH THE SAME PROBLEM, ONE LIGHTS GOES OUT, THEN THE OTHER ONE USUALLY FOLLOWS AFTER SEVERAL MILES. IF THE SITUATION ARRISES WHERE BOTH LIGHT GO OUT, WE COULD BE IN GRAVE DANGER IN THE MOUNTAINS. YOU CANNOT SEE ANYTHING AT NIGHT W/O HEADLIGHTS, UNLESS THE MOON IS BRIGHT. THE REPAIR IS EXORBITANT FOR THE BULB AND EVEN MORE RIDICULOUS FOR THE CONTROL MODULE AND INSTALLATION. THIS IS CAUSED FROM DEFECTIVE PARTS BECAUSE THE HID HEADLIGHTS ARE SUPPOSED TO LAST 3 TIMES LONGER THAN STANDARD HEADLIGHTS. TOYOTA HAS ADMITTED THAT THEY HAD SOME DEFECTIVE BULBS FROM ONE MANUFACTURER. BUT MY VEHICLE IS BEYOND THE WARRANTEE. I STILL FEEL THAT I SHOULD NOT HAVE TO PAY FOR THEIR DEFECTIVE PARTS THAT THEY INSTALLED ON MY VEHICLE. THIS IS THEIR RESPONSIBILITY TO REPLACE AT THEIR EXPENSE. THE LABOR AND PARTS TO REPLACE ONE LIGHT AND/OR MODULE EXCEEDS $1000. THAT IS NOT EVEN REASONABLE. PURCHASING CUSTOMERS WERE NEVER TOLD THAT THOSE LIGHTS WERE THAT NONSENSICALLY EXPENSIVE. THEREFORE, I AM WAITING FOR TOYOTA TO BE FORCED BY CLASS ACTION LAW SUITS OR CUSTOMER INFLUENCE TO TAKE TESPONSIBILITY FOR THEIR IDIOTIC MISTAKE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297651December 31, 2009
EXTERIOR LIGHTING
HID HEADLIGHT FAILURE. THIS PROBLEM IS INTERMITTENT, WITH BOTH LIGHTS, TOYOTA HAS FAILED TO ACCEPT RESPONSIBILITY FOR FAULTY EQUIPMENT AND THE NHTSA HAS FAILED TO RECOGNIZE THIS AS AN ISSUE. THIS SHOULD BE A RECALL PROBLEM. I INTEND TO USE YOUR FINDING THAT SAYS THIS IS "NOT A SAFETY ISSUE" BECAUSE BOTH LIGHTS DO NOT GO OUT AT THE SAME TIME, WHEN I AM PULLED OVER BY A POLICE MAN. I INTEND TO TAKE YOUR FINDINGS TO COURT WHEN THAT HAPPENS, TO INSIST THAT ANY CHARGES BE DROPPED BECAUSE YOU HAVE DEEMED THIS TO NOT BE A PROBLEM. I HAVE A 2007 PRIUS AND A 2000 TUNDRA PICK-UP. MY TUNDRA HAS OVER 200,000 MILES ON IT AND HAS NEVER HAS A PROBLEM WITH ITS LIGHTS. MY PRIUS IS ANOTHER STORY 60K MILES AND LIGHT ISSUES. TOYOTA KNOWS THIS IS A PROBLEM AND WITH THE ASSISTANCE TO THE NHTSA THEY ARE NOT TAKING RESPONSIBILITY FOR A DEFECT. I DID JUST RECEIVE A LETTER FROM TOYOTA STATING THEY HAVE REDUCED THE COST OF THE LIGHT BULB FROM $300.00 PER BULB TO $150.00 PER BULB. LABOR IS NOT INCLUDED. THIS IS A KNOWN DEFECT IN THE PRIUS FROM 2006 TO 2009 ACCORDING TO THERE LETTER. I'D ASK THAT YOU LOOK INTO THIS SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297604December 30, 2009
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
2007 INTERMITTENT LEFT HEADLIGHT FAILURE. I SENT IT TO A TOYOTA DEALER BECAUSE I HAVE A "BUMPER-TO-BUMPER WARRANTY" ON 23 DEC 09. THEY TOLD ME THAT IT WOULD COST ME OVER $400 TO REPLACE TWO BULBS. I DON'T BELIEVE IT'S A BULB PROBLEM BECAUSE I CAN RE-CYCLE THE SWITCH TO GET IT BACK. ON 29 DEC IT FAILED AGAIN AT NIGHT DURING A SNOW STORM, NEARLY CAUSING A FREEWAY ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297608December 30, 2009
EXTERIOR LIGHTING
DRIVERS SIDE HEADLAMP GOES OFF RANDOMLY. AUTO IS 2007 PRIUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297279December 29, 2009
EXTERIOR LIGHTING
THE HEADLIGHT ON MY 2007 TOYOTA PRIUS TOURING HAS STARTED TO RANDOMLY TURN OFF. IF I SHUT THEM OFF AND TURN THEM BACK ON BOTH HEADLIGHTS COME ON. STOPPED BY STATE COPS FOR ONLY ONE HEADLIGHT BUT WHEN HE HAD ME TURN THEM ON BOTH WERE THERE. $228.00 TO REPLACE ONE BULB. WAITING TO SEE IF IT IS FIXED. 37000+ MILES ON CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297435December 29, 2009
EXTERIOR LIGHTING
HID BULBS (FRONT HEADLIGHTS) GO OUT ON MY 2007 TOYOTA PRIUS. THEY ARE ON SOMETIMES, AND OFF AT OTHER TIMES. REPLACED THE FIRST ONE AT 28K MILES, NOW AT 46K THE OTHER ONE IS DOING THE SAME THING. THIS IS AN OBVIOUS PROBLEM WITH THE HIGH INTENSITY BULBS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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