Toyota Prius Complaints (2010)

2,829 consumer complaints on file.

#10507261April 5, 2013
SERVICE BRAKES
MULTIPLIE INCIDENTS: WE WILL BE DRIVING THE VEHICLE AND HIT A BUMP / POT HOLE AND BE BRAKING, BUT THE CAR WILL ACCELERATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10507315April 5, 2013
FUEL SYSTEM, OTHER
WHILE DRIVING BACK TO HOME FROM WORK IN DC TRAFFIC WHEN THE TRAFFIC STARTED GOING WHEN THE SIGNAL TURNED GREEN I PRESSED ACCELERATOR ALL OF A SUDDEN AFTER LITTLE SOUND DIFFERENT WARNING LIGHTS ILLUMINATED ON THE DASH ALONG WITH THE LARGE RECTANGULAR WARNING MESSAGE SAYING "CHECK HYBRID SYSTEM". THE CAR CAN GO ONLY UNDER 10 MPH AND I PULLED ON TO CURB AND TOWED TO NEAR BY DEALER (OURISMAN CHANTILLY TOYOTA). TWO DAYS LATER I GOT CALL SAYING INVERTER IS AN ISSUE TAKES TWO TO THREE DAYS TO GET PART AND WILL BE REPLACED FOR FREE AS THE CAR HAS ONLY 36K MILES ON IT. WE HAVE TO RENT CAR (TOYOTA SHOULD PROVIDE THIS SERVICE AS IT IS THEIR COMMON DEFECTIVE PART AND THE REPAIR IS UNDER WARRANTY). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10506106April 2, 2013
UNKNOWN OR OTHER
MADE APPOINTMENT AT FRED HAAS TOYOTA FOR ECT RECALL PENDING COURT ACTION SPOKE WITH SPARKY TWYFORD AND SERVICE MANAGER THAT TOLD ME THEY DON'T KNOW WHAT TO DO AND REFUSED SAFETY INSPECTION OR FIX TO POSSIBILITY UNSAFE CAR MENTION IN THE POST CARD NOTICE. I WAS NOT PLEASED BECAUSE OF RECENT MILEAGE DROP AND LEGAL NOTICE SENT TO ME. IF THERE SHOULD BE AN ACCIDENTG FROM THEIR NEGLIGENCE OF MY EFFORT TO REMEDY CAR, I WOUKLD LIKE YOUR RECORDS TO REFLECT THEIR NEGLIGENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505410April 2, 2013
VEHICLE SPEED CONTROL
I HAVE A 2010 TOYOTA PRIUS THAT REALLY HAS ME CONCERNED. TWICE RECENTLY WHEN APPLYING THE BRAKES, IT HAS LUNGED FORWARD AND I WAS FORCED TO PUNCH THE BRAKES VERY HARD WITH BOTH FEET TO MAKE IT STOP. IT REALLY SCARED ME. LUCKILY THERE WAS NOBODY IN FRONT OF ME OR I WOULD HAVE HAD AN ACCIDENT. I TOOK IT TO THE DEALER (WALKER TOYOTA IN MIAMISBURG, OH) TO HAVE IT CHECKED OUT. THE SERVICE DEPARTMENT LOOKED BACK AT THE COMPUTER ON THE CAR AND SAW TWO INSTANCES WHERE THE BRAKE AND ACCELERATOR WERE PRESSED AT THE SAME TIME. SO NOW THEY ARE TRYING TO TELL ME IT IS USER ERROR. THEY SAID I MUST HAVE INADVERTADLY HIT THE ACCELERATOR PEDAL WHILE I WAS BRAKING. NO I DID NOT!!! I HAVE OWNED THIS CAR FOR OVER THREE YEARS AND THIS HAS NEVER HAPPENED BEFORE. NOW IT HAS HAPPENED TWICE IN THE LAST TWO MONTHS. I DON'T THINK SO... I CALLED TOYOTA CORPORATE AND THEY ADVISED ME TO GET A SECOND OPINION. SO NOW I AM TAKING IT TO VOSS TOYOTA IN BEAVERCREEK. I ALSO NOTICED RECENTLY THAT MY GAS MILEAGE HAS DROPPED SIGNIFICANTLY IN THE LAST SIX MONTHS. IT'S MUCH WORSE THAN IT'S EVER BEEN SINCE I HAVE OWNED IT. I'M NOT SURE IT IT IS RELATED OR NOT??? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504837March 28, 2013
VEHICLE SPEED CONTROL
I HAVE A 2010 TOYOTA PRIUS THAT REALLY HAS ME CONCERNED. TWICE RECENTLY WHEN APPLYING THE BRAKES, IT HAS LUNGED FORWARD AND I WAS FORCED TO PUNCH THE BRAKES VERY HARD WITH BOTH FEET TO MAKE IT STOP. BOTH TIMES I WAS ON CITY STREETS GOING ABOUT 35 MPH. IT REALLY SCARED ME. LUCKILY THERE WAS NOBODY IN FRONT OF ME OR I WOULD HAVE HAD AN ACCIDENT. I TOOK IT TO THE DEALER TO HAVE IT CHECKED OUT AND AM AWAITING THE VERDICT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504628March 26, 2013
ELECTRICAL SYSTEM
THE DISPLAY THAT SHOWS THE SPEED INDICATOR AND WHICH GEAR YOU ARE IN HAS A DOUBLE IMAGE AND LOOKS AS THOUGH IT IS OUT OF FOCUS. THE REST OF THE DISPLAY TO THE RIGHT LOOKS FINE. I TOOK IT TO MY LOCAL TOYOTA DEALER AND ASKED THEM TO FIX IT AND THEY SAID THAT THIS PROBLEM IS ON ALL GEN III PRIUSES. HE TOOK ME TO A BRAND NEW 2013 PRIUS AND IT TO HAD THE SAME PROBLEM. I BELIEVE THIS IS A HAZARD AND SHOULD BE FIXED. HERE IS A LINK TO A WEBSITE THAT TALKS ABOUT IT. HTTP://PRIUSCHAT.COM/THREADS/WHY-THE-DOUBLE-IMAGE.60604/ . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504487March 25, 2013
SERVICE BRAKES
I WAS DRIVING MY 2010 PRIUS IN A CONGESTED AREA AND CARS IN FRONT OF ME STOPPED SUDDENLY. AS I BRAKED HARD, THE CAR SEEMED TO LURCH FORWARD FOR ABOUT ONE SECOND, MAYBE LONGER, AND THEN THE BRAKES KICKED IN. I NOTICED THAT THE ROAD WAS ROUGH. THE SURFACE WAS DRY. FORTUNATELY, I HAD ALLOWED AMPLE DISTANCE FROM THE CAR IN FRONT OF ME, AND THERE WAS NO COLLISION, BUT IT WAS VERY UNSETTLING. IN THE PREVIOUS MONTH, I HAD THREE OR FOUR LESS INTENSE SENSATIONS OF "LURCHING FORWARD," WHICH OCCURRED WHEN I STOPPED AT A PARTICULAR INTERSECTION WHEN I HAD JUST STARTED THE CAR, BUT THE ROAD WAS SMOOTH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503572March 19, 2013
SERVICE BRAKES
I HAD BEEN HEARING A LOT OF GRINDING NOISES THAT JUST GOT WORSE. WHEN I WENT TO THE DEALER, THEY DISCOVERED THAT MY BRAKE PADS HAD FAILED/FROZEN. THEY REPLACED MY PADS AND MACHINED MY ROTORS. THEY COULD NOT EXPLAIN WHY A CAR I HAD FOR ONLY A LITTLE OVER A YEAR HAD THIS PROBLEM. THEY AT FIRST BLAMED MY DRIVING, AND THEN THE ROADS (I.E. TOO MANY GRAVEL ROADS). NOW, AT 68,300 MILES THOSE PADS HAVE NOW FAILED AGAIN. ONE IS COMPLETELY WORN DOWN AND THE ROTOR IS NOW RUSTED THROUGH. NO ONE CAN EXPLAIN WHY THIS IS HAPPENING. WHEN I DEMANDED AN ANSWER, THEY TOLD ME THAT A "BULLETIN" HAD GONE OUT TO THE DEALERS ONLY STATING THAT DUE TO THE PADS FAILING, THEY WERE "REDESIGNING" THEM. BUT, THEY WOULD ONLY REPLACE FOR FREE THOSE THAT FELL UNDER THE 36,000 MILE WARRANTY. I DON'T UNDERSTAND WHY, IN LESS THAN 69,000 MILES I HAVE HAD TO HAVE THIS REPAIR DONE NOT ONCE, BUT TWICE. THEY TELL ME NO OTHER OWNER HAS HAD THIS PROBLEM, BUT I FIND THAT HARD TO BELIEVE. CAN ANYONE TELL ME IF THERE ARE OTHER COMPLAINTS OF THIS TYPE, AND WHAT CAN BE DONE TO RECTIFY THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503192March 15, 2013
SERVICE BRAKES
EXPERIENCED A COMPLETE BRAKE FAILURE WHILE DRIVING 2010 PRIUS. DEALER INDICATES BRAKE BOOSTER FAILING AND LEAKED NITROGEN INTO MASTER CYLINDER WHICH SHOULD THEN ALSO BE REPLACED. DEALER INSIST IT IS ONE ASSEMBLY AND ESTIMATES REPLACEMENT TO BE $5,166 ($1,638 FOR BOOSTER AND $2,466 FOR MASTER CYLINDER). DUE TO THE COMPLETE WARNINGLESS FAILURE OF BRAKES WHILE IN OPERATION IT WOULD SEEM TO A CRITICAL SAFETY HAZARD DUE TO THE DESIGN FLAW IN THE COMBINED BRAKE BOOSTER AND MASTER CYLINDER BRAKE ASSEMBLY CAUSING A BRAKE FAILURE IN OPERATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502596March 13, 2013
SERVICE BRAKES, EQUIPMENT ADAPTIVE/MOBILITY, VEHICLE SPEED CONTROL
ON MULTIPLE OCCASIONS, I HAVE EXPERIENCED ISSUES WITH THE CAR SUDDENLY ACCELERATING WHILE I'M PRESSING THE BRAKES. SPECIFICALLY, THIS APPEARS TO OCCUR WHEN BRAKING ON UNEVEN SURFACES (IE CONSTRUCTION AREAS, POT HOLES, ETC.). THIS CAN OBVIOUSLY BECOME A DEADLY SITUATION IF ONE IS TRYING TO STOP THE VEHICLE AND WITH THIS PROBLEM RUN INTO THE CAR/VEHICLE AHEAD. MOST RECENTLY THIS OCCURRED ON THE SURFACE STREETS IN LOW SPEED, IN TRAFFIC. IT FEELS LIKE THE CAR LURCHES AHEAD WHILE APPLYING THE BRAKE. I WAS TOLD BY THE SERVICE PEOPLE AT TOYOTA THAT I WAS MAKING THIS UP. I CAN RECREATE IT GIVEN THE RIGHT SURFACE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502449March 12, 2013
POWER TRAIN, ENGINE, FUEL/PROPULSION SYSTEM
THE INCIDENT OCCURRED WHEN I ATTEMPTED TO ACCELERATE ONTO A TWO-LANE HIGHWAY. BECAUSE OF A SLOW AND SHARP U-TURN WHICH PRECEDES THE SHORT ON-RAMP, I DISABLED THE ECO MODE FOR BETTER ACCELERATION. WHEN I PRESSED DOWN ON THE GAS, THE CAR IMMEDIATELY EMITTED A LOUD SOUND, BECAME UNRESPONSIVE AND WAS UNABLE TO GAIN ADDITIONAL SPEED. EVEN SO, THERE WAS NO OTHER OPTION BUT TO MERGE ONTO THE ROADWAY WHILE DOING NO MORE THAN 30 MPH. IN THE MEANTIME, THE INSTRUMENT PANEL SHOWED A "CHECK HYBRID SYSTEM" MESSAGE ALONG WITH SEVERAL WARNING LIGHTS. I MANAGED TO AVOID ONCOMING TRAFFIC (FROM BEHIND) AND SAFELY PULLED ONTO THE GRASS. ATTEMPTS TO RESTART THE VEHICLE WERE UNSUCCESSFUL WITH THE PREVIOUS MESSAGE REAPPEARING EACH TIME. THE CAR REQUIRED A TOW TO THE NEAREST TOYOTA DEALER. I RECEIVED A CALL FROM THEM THE NEXT BUSINESS DAY, AND THEY EXPLAINED THE CAUSE TO BE A DEFECTIVE INVERTER BASED ON THE DIAGNOSTIC CODE. FORTUNATELY, THE REPAIR WILL BE COVERED UNDER TOYOTA'S HYBRID WARRANTY. IT REMAINS TO BE SEEN AND I AM HOPEFUL THIS REPAIR WILL FULLY RESOLVE THE ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502476March 12, 2013
SERVICE BRAKES
WHEN BRAKING OVER ROUGH ROAD, BRAKES FAIL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502179March 9, 2013
POWER TRAIN, WHEELS
REAR WHEEL BEARINGS FAILED AT 61000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10501250March 4, 2013
SERVICE BRAKES
VEHICLE HAS NO BRAKES AT ALL, WE TURNED THE IGNITION ON AND THE CAR START BEEPING, BRAKE LIGHT ITS ON, ABS LIGHT ON AND SLIP INDICATOR LIGHT IS ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10501074March 2, 2013
WHEELS, TIRES
I TURNED INTO A PARKING LOT AND STAYED WAY TO THE RIGHT BECAUSE OF A LARGE TRUCK ON THE DRIVERS SIDE AND WENT OVER THE CURB AND BOTH TIRES BLEW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10499963February 25, 2013
FUEL SYSTEM, OTHER, ELECTRICAL SYSTEM
STARTING MY VEHICLE AND LEAVING MY GARAGE AT 2 MPH THE MASTER WARNING LIGHT, CHECK HYBRID SYSTEM LIGHT, AND MALFUNCTION INDICATOR/CHECK ENGINE LIGHT WERE ALL LIT UP. WITH A TERRIBLE SMELL ELECTRICAL/FUEL. I IMMEDIATELY SHUT THE CAR OFF AND LET IT SIT. AFTER A FEW SECONDS I TRIED AGAIN WITH THE SAME RESULT. THE OWNERS MANUAL SAYS TO NOT DRIVE AND CONTACT TOYOTA DEALER IMMEDIATELY. WHEN THE TOW TRUCK ARRIVED I AGAIN TRIED TO START THE VEHICLE AND THE WARNINGS WERE NOT PRESENT. THE DEALER INVESTIGATED AND SAID IT WAS OVER ETHANOL IN THE FUEL. THE FUEL HAS BEEN TESTED AND FOUND TO BE 6-8%, WHICH IS ACCEPTABLE. THE DEALER AT THE TIME OF THE REPAIR WANTED $450 TO DROP AND CLEAN THE TANK. INSTEAD I CHOSE TO GO WITH THE PHILLIPS TOYOTA (LEESBURG FLORIDA, PHONE 352-728-2030) DEALER SERVICE MANAGER, DAVID NEWTON TO THE CLOSEST GAS STATION AND FILL UP. SINCE THEN THERE HAS NOT BEEN A PROBLEM, BUT I AM CONCERNED FOR MY SAFETY IN NOW DRIVING THE VEHICLE. AS THIS IS A HYBRID WHICH I PURCHASED TO HELP OUR COUNTRY WITH ENERGY SECURITY (56 MPG) BUT AM AFRAID AS A RETIREE WITH MY WIFE THAT THIS COULD HAVE ENDED DIFFERENTLY IF WE WERE ON THE INTERSTATE TRAVELING. WITH THE REPUTATION OF TOYOTA AND THE UNEXPECTED ACCELERATION WE ARE CONCERNED THAT THE INITIAL PROBLEM HAS NOT BEEN FOUND AND WILL RECUR. THIS COULD HAPPEN ON THE INTERSTATE HIGHWAY WITH A MUCH DIFFERENT OUTCOME. I AM REPORTING THIS TO GO ON RECORD WITH THIS PROBLEM JUST IN CASE AN ACCIDENT OR FATALITY IS INVOLVED THE NEXT TIME, IF IT HAPPENS AGAIN. THANK-YOU AND I CAN EMAIL MY FILE WHICH HAS BEEN SENT TO [email protected] UNDER THEIR REFERENCE#[XXX], AND FLORIDA DIVISION OF CONSUMER SERVICES, [XXX]. I HAVE ALSO REQUESTED A MEETING WITH THE TOYOTA CORPORATION REPRESENTATIVE THROUGH THE DEALER SERVICE MGR. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10498581February 19, 2013
SERVICE BRAKES
PROBLEM WITH 2010 PRIUS PERFORMING UNCONTROLLED HARD BRAKING WHILE DRIVING ON INTERSTATE AT APPROX 73~75 MPH. THIS HAPPEN ON TWO SEPARATE OCCASIONS, WITH THE FIRST BEING FEB 10, 2013. THE SECOND INCIDENT OCCURRED LATE AFTERNOON ON SAT. FEB 16, 2013. BOTH OCCURRENCES WERE IN LIGHT TRAFFIC, WHEREBY PREVENTING POTENTIAL SEVERE VEHICULAR REAR END COLLISIONS THAT COULD HAVE RESULTED IN SERIOUS BODILY INJURES AND GRAVE VEHICULAR DAMAGES. VEHICLE WAS CHECKED BY A TOYOTA DEALER AND PASSES ALL TROUBLESHOOTING TESTS, FEB 18, 2013. REQUESTED ADDITIONAL TESTS BE DONE ON FEB 19, 2013. TOYOTA DEALER COULD NOT RECREATE THE PROBLEM. NO FURTHER ACTIONS WERE TAKEN BY THE DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10499206February 19, 2013
SERVICE BRAKES, STRUCTURE:BODY
THE FOLLOWING EVENT HAPPENED TWICE WITH THIS VEHICLE. TIN BOTH INSTANCES, THE CAR WAS RUNNING AND IN PARK WITH NO ONE IN THE VEHICLE. IT THEN DOWN THE DRIVEWAY WITH NO ONE IN IT. IN THE SECOND OCCURRENCE, IT APPEARS TO HAVE GONE INTO REVERSE ON ITS OWN AND ROLLED INTO A RETAINING WALL CAUSING DAMAGE TO THE REAR PASSENGER SIDE BUMPER AND BACK PANEL. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10495999January 31, 2013
EXTERIOR LIGHTING
MY HEADLIGHT WENT OUT WHILE DRIVING. THE DEALER INDICATED THE REPLACEMENT COST WOULD BE BETWEEN $300 AND $400 FOR A SINGLE LIGHT BULB. THE DEALER INDICATED THAT I ONLY USE THE LIGHTS WHEN NEEDED TO PROLONG THE LIFE OF THAT TYPE OF BULB. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496000January 31, 2013
SERVICE BRAKES
THIS IS A RECURRING PROBLEM. ANYTIME I AM SLOWING DOWN FOR A RED LIGHT AND THERE IS A POTHOLE OR OTHER ROUGH SURFACE CONDITION, THE CAR LURCHES FORWARD AND JUMPS, SO TO SPEAK. GIVEN THE CONDITION OF THE ROADS IN CHICAGO, THIS IS A PRETTY REGULAR PROBLEM. I USUALLY HAVE TO PRESS THE BRAKE MUCH HARDER THAN NORMAL WHILE THIS IS OCCURRING BECAUSE OF CROSSWALKS AND LIGHTS. I THINK THIS IS A SERIOUS SAFETY ISSUE; HOWEVER, WHEN ASKING THE DEALER TO LOOK INTO THIS, THEY INDICATED THAT IT WAS THE ANTI-LOCK BRAKING SYSTEM KICKING IN, AND THAT IT WAS A PERFECTLY COMMON THING TO EXPERIENCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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