Toyota Prius Complaints (2010)

2,829 consumer complaints on file.

#10558377January 3, 2014
ENGINE AND ENGINE COOLING
AROUND 4PM ON THU JAN 2ND 2014, WE WERE DRIVING EASTBOUND ON BEL-RED RD JUST ABOUT TO COME TO THE INTERSECTION OF NE 116TH ST WHEN I NOTICED THE ABS LIT UP, ALONG WITH THAT A WHOLE BUNCH OF OTHER LIGHTS LIT UP ON THE DASHBOARD AND I LOST POWER TO THE CAR (NO ACCELERATOR/BRAKE/STEERING). ALL ELECTRICALS SEEMED TO WORK. I TRIED TO POWER DOWN AND RESTART THE CAR. I CALLED TOYOTA OF KIRKLAND AND CHECKED IF THEY HAD A TOWING SERVICE, THEY DIDN'T. A COP OFFERED TO CALL A TOWING SERVICE. THE TOW TRUCK CAME BY AND HE AGREED TO GIVE ME A RIDE TO TOYOTA OF KIRKLAND AS WELL. AT THE DEALERSHIP, THEY JUST DID THE PAPERWORK AND SAID THEY'D CALL TOMORROW. FRIDAY JAN 3RD 2014 I WAITED UNTIL 11:15AM. NO CALL FROM TOYOTA OF KIRKLAND. I CALLED THEM. I SPECIFICALLY ASKED FOR THE ERROR CODES. HE CALLED BACK A LITTLE WHILE LATER AND SAID THAT IT LOOKED LIKE THE INVERTER WAS FAULTY. THIS WOULD BE COVERED UNDER THE DRIVE TRAIN WARRANTY WHICH WAS FOR 3 YEARS OR 36,000 MILES WHICHEVER CAME FIRST. SO, I WOULD BE LOOKING AT PAYING ABOUT $3300 FOR THE PART, $300 FOR LABOR, $110 FOR THE DIAGNOSTIC TEST AND TAXES. THEY COULD GET THE PART IN TOMORROW AND POTENTIALLY HAVE IT FIXED SAT OR LATEST MONDAY. THE ERROR CODES WERE P0A94 & P324E I LOOKED UP ONLINE FOR THESE ERROR CODES. THERE WERE SOME OTHER COMPLAINTS THAT WERE VERY SIMILAR TO THE ONE I HAD AND THE PROBLEM WAS THE INVERTER. AND IT ALSO SEEMED THAT THERE WAS A RECALL ON THE INVERTER (OR PARTS) FOR THE MODELS FROM 2005-2009. SO, CALLED 1-800-331-4331 (TOYOTA CUSTOMER SOMETHING). SHE TOOK DOWN ALL THE DETAILS. WHILE SHE PUT ME ON HOLD TO LOOK UP THE WARRANTY INFORMATION, TOYOTA OF KIRKLAND CALLED AND LEFT A MESSAGE SAYING THAT HE HAD MISUNDERSTOOD THE WARRANTY AND THAT IT WAS ALL COVERED AND HE COULD ORDER THE PART IN, IT WOULD BE THERE TOMORROW (SAT) AND THE CAR WOULD BE READY MONDAY! THE CASE # WITH TOYOTA IS [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10556891December 21, 2013
SERVICE BRAKES
REVERSING INTO MY DRIVEWAY WHICH IS A SLOPE DRIVEWAY. TRYING TO GO SLOW AS POSSIBLE. WHEN TRY TO STOP THE CAR WITH BRAKES THE CAR DID NOT STOP. CAUSING A CRASHED THROUGH MY GARAGE DOOR WHICH WAS CLOSE AT THAT TIME. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10556900December 21, 2013
VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM, ENGINE
WHILE CAREFULLY PARKING MY PRIUS 2010 AT A HOSPITAL IT ACCELERATED SUDDENLY AND CRASHED OVER THE CEMENT CURB. I SAY CAREFULLY BECAUSE MY PRIUS HAD DONE THIS BEFORE BUT NOT ENOUGH DAMAGE WAS DONE TO FILE WITH INSURANCE. THERE FOLLOWED ANOTHER ACCIDENT AND ANOTHER ACCIDENT. THEN THIS EVENING WHILE DRIVING INTO MY CARPORT MY PRIUS ACCELERATED AGAIN. IT THREW MY DOG THAT WAS IN THE FRONT SEAT TO THE FLOOR BUT I WAS ABLE TO AVOID CAR DAMAGE AS I WAS GOING TO STOP. I WAS BARELY MOVING, THAT IS I STILL HAD MY FOOT ON THE ACCELERATOR,MAYBE I COULD SAY COASTING, WHEN THIS ACCELERATION SUDDENLY OCCURRED. THIS WAS THE SAME TYPE ACCELERATION THAT CAUSED ALL THE PRIOR ACCIDENTS. I HAVE REPORTED THIS TO TOYOTA... AND NOW YOU. HOPEFULLY YOU WILL HELP ME. MY PRIUS IS IN THE CARPORT. IT HAS NOT BEEN MOVED. HOWEVER, IT IS MY ONLY TRANSPORTATION. MY PRIUS' LATEST HAPPENING, BEFORE THE ONE JUST STATED, THE HYBRID SYSTEM QUIT WORKING DURING RUSH HOUR TRAFFIC ON THE INTERSTATE NEAR A BUSY INTERSECTION. THIS WAS REPAIRED BEFORE TOYOTA SENT SOME ONE TO INVESTIGATE THE PRIOR ACCIDENTS. IF MORE INFORMATION IS NEEDED JUST LET ME KNOW. THIS PRIUS ALSO HAD A BATTERY REPLACED SHORTLY AFTER IT WAS PURCHASED AS A NEW VEHICLE. THIS PRIUS HAS WHEEL RIM SCRATCHES. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10554939December 5, 2013
AIR BAGS
TL*THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE 2010 RED PRIUS WAS HIT FROM THE DRIVER'S LEFT FRONT SIDE AND UPON IMPACT MAY HAVE PUSHED THE PRIUS 2 LEFT TRIES OFF THE GROUND AT 45 DEGREES, BUT THE VEHICLE CAME BACK DOWN TO THE GROUND. THE FRONT AIR BAGS PARTIALLY DEPLOYED AND THE SIDE CURTAIN AIR BAGS FAILED TO DEPLOY. THE CONTACT WAS INJURED AND SUFFERED A FRACTURED NECK. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 5,000. UPDATED 01-10-14 *BF
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10555000December 5, 2013
ENGINE
DRIVING THE CAR AT 40 MPH WENT IT SUDDENLY STOPPED. WAS ABLE TO COAST TO THE SIDE OF THE ROAD. FOUND OUT TODAY THAT THE WATER PUMP CAUSED THE INVERTER TO BECOME NON-WORKING WHICH CAUSED THE ENGINE TO SHUT DOWN. VERY DANGEROUS. LUCKY I WAS NOT ON THE INTERSTATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554867December 4, 2013
SERVICE BRAKES
UPON BRAKING OVER A BUMP, POTHOLE, WET LEAVES AND/OR ANY COMBINATION OF THE AFOREMENTIONED CIRCUMSTANCES, THE PRIUS ACCELERATES FORWARD, THUS CREATING A VERY UNSAFE DRIVING CONDITION. SINCE I ORIGINALLY PURCHASED THE VEHICLE, IT HAS DONE THIS ON NUMEROUS OCCASIONS. I DO NOT FEEL SAFE DRIVING THIS VEHICLE AND AM AFRAID THAT THIS BRAKING ISSUE MAY RESULT IN AN ACCIDENT THAT OTHERWISE WOULD HAVE BEEN A NON-ISSUE FOR ANY OTHER VEHICLE. IN MY 19+ YEARS OF DRIVING, I HAVE NEVER HAD A VEHICLE DO THIS WHILE BRAKING. I, THEREFORE, IMPLORE THE NTSB TO DUTIFULLY CARRY OUT ITS MISSION STATEMENT OF PROTECTING MOTORISTS BY FORCING TOYOTA TO RECALL SAID VEHICLE IN ORDER TO PROPERLY REMEDY THIS ISSUE BEFORE PREVENTABLE ACCIDENTS OCCUR AND LIVES ARE POTENTIALLY LOST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552676November 18, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN AND REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 13V235000 (SERVICE BRAKES). AFTER THE REPAIR WAS PERFORMED, THE CONTACT WAS DRIVING APPROXIMATELY 25 MPH WHEN THE BRAKE PEDAL WAS ABNORMALLY TRAVELED TO THE FLOOR BOARD, AND THE BRAKE AND ABS LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE THE TECHNICIAN STATED THAT THE BRAKES WOULD HAVE TO BE BLED. THE BRAKES WERE BLED HOWEVER, THE FAILURE PERSISTED. THE DEALER ALSO REPLACED THE BRAKE BOOSTER AND MASTER CYLINDER TWICE. THE BRAKE POWER STROKE SENSOR WAS ALSO REPLACED BUT NONE OF THE REPAIRS WERE ABLE TO CORRECT THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 93,000. UPDATED 12/24/13*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552614November 17, 2013
EXTERIOR LIGHTING
THE HEADLIGHTS WENT OUT SUDDENLY WHILE DRIVING. MY HUSBAND CHANGED THE BULBS BUT THAT DIDN'T HELP. ALL FUSES ARE GOOD. I READ ONLINE THAT IT IS THE RELAY AND THAT MANY OTHER PRIUS OWNER'S HAVE BEEN HAVING THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551895November 12, 2013
AIR BAGS, ENGINE AND ENGINE COOLING, STRUCTURE
WE NOTICED THAT THE CARPET WAS SATURATED. THE DEALER TOLD US IT WAS BECAUSE THERE WERE SPIDER WEBS BLOCKING THE DRAIN FROM THE A/C. IT WAS REPAIRED AT A COST OF $1,554, THE WORK INCLUDED DRYING THE AIR BAG MODULE AND REPLACEMENT OF CARPET. WE BELIEVE THIS SHOULD BE THE SUBJECT OF A RECALL AS IT IS THE IDENTICAL PROBLEM RECALLED FOR THE TOYOTA CAMRY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551887November 12, 2013
HYBRID PROPULSION SYSTEM: INVERTER
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 45 MPH THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THE HYBRID SYSTEM INVENTOR HAD TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 114,189. UPDATED 12/23/13*LJ UPDATED 12/24/13
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549146October 29, 2013
SERVICE BRAKES
2010 TOYOTA PRIUS. CONSUMER WRITES IN REGARDS TO UNSATISFACTORY CUSTOMER SERVICE AT DEALERSHIP. *SMD THE CONSUMER FELT SHE WAS DEALT WITH IN A CAVALIER, DISRESPECTFUL MANNER WITH NO REGARD FOR HER TIME, AFTER MAKING AN APPOINTMENT AT THE DEALER FOR A RECALL ISSUE. THE VEHICLE WAS NOT READY AT THE TIME SHE WAS PROMISED IT WOULD BE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549980October 29, 2013
EXTERIOR LIGHTING
I OWN A 2010 PRIUS, PURCHASED NEW IN FEBRUARY 2010, ONE OF THE OPTIONS I PURCHASED WITH THE CAR WAS HID HEADLIGHTS, WHICH CAME ALREADY INSTALLED IN THE CAR. THE RIGHT HEADLIGHT WENT OUT IN 9/2012 & THE LEFT IN 10/2013. I KNEW RIGHT AWAY THAT WHEN THE 1ST LIGHT WENT OUT THAT THE REPLACEMENT WAS NOT AN HID LIGHT WHICH I HAD INITIALLY PAID FOR & THE CAR WAS STILL UNDER WARRANTY. NOW WITH THE OTHER BULB BEING REPLACED IN OCT 2013, AGAIN WITH A NON HID BULB, WE CAN NO LONGER DRIVE THE CAR IN THE DARK WITHOUT USING THE BRIGHT LIGHT BEAMS BECAUSE WE CAN NOT SEE THE ROAD IN FRONT OF US AS WELL AS BEYOND. THIS IS AN ACCIDENT WAITING TO HAPPEN. I ALSO OWNED A 2006 PRIUS WITH HEADLIGHT PROBLEMS. I NEVER RECEIVED THE $365.00 SETTLEMENT IN 2011 FOR THIS PROBLEM, WHY? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549556October 25, 2013
VISIBILITY/WIPER
I AM BEGINNING TO NOTICE MORE AND MORE TINY SPECKS EVENLY DISTRIBUTED ON THE WINDSHIELD THAT APPEAR TO BE IN THE MATERIAL IN THE MIDDLE OF THE WINDSHIELD BECAUSE NO AMOUNT OF WINDOW CLEANING CAN MAKE THEM GO AWAY. THE SPECKS ARE VERY DISTRACTING WHEN TRAVELING INTO THE SUN AND I BELIEVE ARE A SAFETY HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548782October 21, 2013
SERVICE BRAKES
VEHICLE ACTIVATES ABS WHILE STOPPING AND BRAKE DISENGAGES, CAUSING VEHICLE TO NOT STOP WHEN BRAKES ARE APPLIED UNLESS BRAKES ARE REAPPLIED, POTENTIALLY LEADING TO ACCIDENTS DUE TO BRAKING FAILURE. DEALERSHIP IS NOT ADDRESSING THE ISSUE IN A TIMELY MANNER. DELAYING THIS RECALL MONTHS MIGHT LEAD TO ACCIDENTS AFFECTING ALL PASSENGERS, INCLUDING CHILDREN. CONTINUED DELAY OF THIS MATTER COULD LEAD TO LEGAL ACTION DUE TO AN INABILITY ON BEHALF OF THE TOYOTA COMPANY AND DEALERSHIPS TO PROMPTLY FIX A SEVERE AND DANGEROUS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548426October 18, 2013
SERVICE BRAKES
COMING TO A STOP LIGHT, I APPLIED THE BRAKES. THIS HAS BEEN AN ONGOING ISSUE WITH MY CAR THAT WHEN APPLYING THE BRAKES AND A BUMP IN THE ROAD IS DETECTED, THE CAR SUPPOSEDLY SWITCHES TO ABS BRAKING. THE NET EFFECT OF IT IS THAT THE BRAKES TEMPORARILY DISENGAGE CAUSING THE CAR TO ACCELERATE FOR A BRIEF PERIOD UNTIL YOU REAPPLY THE BRAKES AND EVENTUALLY COME TO A STOP. SO AS A RESULT, THE FROM THE MOMENT YOU APPLY THE BRAKES TO THE TIME YOU STOP, THERE IS A "LURCHING FORWARD" OF ABOUT 5 FEET UNDER WHICH YOU HAVE NO CONTROL OVER THE CAR. THAT IS QUITE SCARY SINCE IF PER CHANCE A PERSON WERE CROSSING THE ROAD WHILE YOUR CAR HIT A BUMP IN THE ROAD, YOUR VEHICLE COULD THEORETICALLY HIT THE PERSON BEFORE THE BRAKES HAD A CHANCE TO KICK IN. I'VE CHECKED THE BLOGS AND HAVE NOTICED THAT PEOPLE WITH PRIUSES FROM VARIOUS YEARS HAVE REPORTED THE SAME PROBLEM. I NOTICED THIS PROBLEM EARLY ON IN MY OWNERSHIP OF THE CAR, AND ACTUALLY ASKED THE DEALER TO FIX THE PROBLEM. THEY REPORTED TO ME THAT EVERYTHING WAS WORKING PROPERLY. I THEN ASKED THEM TO TEST DRIVE IT FOR A WHILE TO REPRODUCE THE PROBLEM. THEY HAD MY CAR FOR A WEEK AND SUPPOSEDLY WERE UNABLE TO REPRODUCE THE PROBLEM. THERE WAS AN ABS RECALL BY PRIUS AND THEY SUPPOSEDLY APPLIED THE FIX TO MY CAR, BUT I HAVE SINCE NOTICED THE SAME ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548470October 18, 2013
SERVICE BRAKES
THE ABS SYSTEM ON MY 2010 PRIUS SEEMS TO RELEASE THE BRAKE WHEN APPLIED ON ROUGH SURFACES GOING DOWNHILL WHICH GIVES A SENSE OF ACCELERATION AND LACK OF VEHICLE CONTROL. THE SAME EFFECT OCCURS WHEN DRIVING ON SOME LEVEL SURFACES. I HAVE RECENTLY READ DOZENS OF ACCOUNTS ABOUT THE PRIUS BRAKES ACTING THIS WAY AS FAR BACK AS 2006 MODELS. I'M AM NOW CONCERNED ABOUT THE BRAKE SYSTEM INTEGRITY WHEN I DRIVE AND FEEL STRONGLY THAT THE NHTSA SHOULD INITIATE AN IN DEPTH INVESTIGATION INTO THIS SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547726October 12, 2013
SERVICE BRAKES
CAR FAILS TO STOP ON BUMPY SURFACES. STREET UNDER CONSTRUCTION WAS COVERED WITH METAL PLATES WITH BUMPY SURFACE (THE RIDGES ARE ARRANGED IN SQUARES AND I THINK ARE LESS THAN AN INCH HIGH; THEY ARE NOT THE PLATES WITH A SMOOTH SURFACE). AS THE CAR WENT OVER THE PLATES, BRAKING FAILED. THE PLATES ENDED A SHORT DISTANCE BEFORE THE TRAFFIC SIGNAL AND REGULAR PAVEMENT RESUMED. I WAS BARELY ABLE TO STOP IN TIME. I CHECKED ONLINE AND I SEE THAT OTHER PEOPLE HAVE THE SAME PROBLEM. SOMEONE SUGGESTED THE ANTI-LOCK BRAKING SYSTEM. THIS HAPPENED ON S. LEIMERT BLVD. APPROACHING VERNON, BUT THESE PLATES ARE ALL OVER THIS PART OF LOS ANGELES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547443October 9, 2013
ELECTRICAL SYSTEM, POWER TRAIN
DRIVING 45 MPH DOWN BUSY 4 LANE STREET WHEN CAR JUST WENT OUT OF GEAR FROM DRIVE TO NEUTRAL AND WOULDN'T GO INTO GEAR. CAR CAME TO A STOP IN HEAVY TRAFFIC AND I WAS ALMOST HIT BY SEVERAL VEHICLES. HAD TO PUSH TO SIDE OF ROAD. CALLED DEALERSHIP AND THEY SENT A TOW TRUCK. THEY SAID THEY HAD NEVER HEARD OF THIS HAPPENING BEFORE BUT WHILE I WAS SITTING THERE WAITING FOR A RIDE I WENT ONLINE AND SAW THAT THIS HAS HAPPENED TO HUNDREDS OF PEOPLE. THE OTHERS AFFECTED BY THIS DEFECT SAID THAT HEAT CAUSES A MAGNET TO DETACH TAKING THE CAR FROM DRIVE TO NEUTRAL. I AM VERY THANKFUL THAT THIS DID NOT HAPPEN ON THE FREEWAY OR COULD HAVE CAUSED FATALITIES. TOYOTA HAS NOT RECALLED ANY VEHICLES OR MADE NOTIFICATION TO OWNERS. THIS IS DANGEROUS AND I'M ONLY PUTTING COMPLAINT IN NOW SINCE I DIDN'T KNOW HOW TO PREVIOUSLY. FOUND OUT 2 DAYS AFTER INCIDENT THAT THE DEALERSHIP HAS HAD THIS ISSUE WITH MORE THAN 100 VEHICLES AND THAT THEY WERE NOT BEING HONEST WHEN THEY SAID THEY NEVER SAW THIS BEFORE. TOYOTA NEEDS TO GET THE WORD OUT BEFORE SOMEONE IS KILLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547100October 7, 2013
SERVICE BRAKES, SERVICE BRAKES, AIR:ANTILOCK:CONTROL UNIT/MODULE
BOUGHT THIS CAR CERTIFIED USED FROM TOYOTA DEALER IN MID-MAY 2013. FIRST PRIUS I'VE OWNED, AND NOT USED TO DRIVING IT, SO THE FIRST COUPLE TIMES IT 'LURCHED FORWARD' WITH THE BRAKES ON, I WAS SURPRISED, BUT FIGURED IT WAS JUST RELATED TO THE 'HYBRID'. IT HAPPENED AGAIN LAST WEEK AT A STOP SIGN WITH ROUGH ROAD - BRAKING, HIT BUMPS, AND BRAKES DISAPPEAR! TOOK IT INTO DEALER THIS MORNING, AND THEY'RE SAYING IT'S 'NORMAL'. THEN I START RESEARCHING AND WHILE CAR IS NOT INCLUDED IN ANY RECALLS, IT'S THE SAME PROBLEM INVESTIGATED IN NTSB 10V039000. EXACTLY! CAR IS STILL AT DEALER, AS I HAVE ASKED TO SPEAK TO SERVICE MGR. AND JUST IN NEWS TODAY, SUPREME COURT IS ALLOWING CALIF 2010 PRIUS OWNERS TO SUE TOYOTA OVER A BOGUS FIX FOR THIS PROBLEM. NOT SURE WHAT TO DO, BUT NOT GOING TO LET UP ON THIS. HALF DOZEN TIMES IN 4 MONTHS THIS HAS HAPPENED, AND I LIKE THE FEELING LESS EVERY TIME. ANYTHING I CAN DO? (WHEN YOU ALL GET BACK TO WORK). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546264September 30, 2013
SERVICE BRAKES
RECEIVED SAFETY RECALL NOTICE FROM TOYOTA MOTOR SALES USA. MADE APPOINTMENT WITH LIBERTYVILLE TOYOTA (AUTONATION TOYOTA LIBERTYVILLE IN LIBERTYVILLE, ILLINOIS), THE DEALER FROM WHOM I BOUGHT THE CAR. ON 9/13/13 LIBERTYVILLE TOYOTA INSPECTED MY VEHICLE AND ADVISED ME THAT THE SERIAL NUMBER ON THE BRAKE BOOSTER PUMP ASSEMBLY WAS ON THE RECALL LIST THAT REQUIRED REPLACEMENT. I WAS TOLD NONE WERE IN STOCK BUT IT SHOULD TAKE 2 OR 3 DAYS FOR THE ORDER TO COME AND THAT I WOULD BE PHONED "AROUND THE MIDDLE OF NEXT WEEK." NO CALL CAME SO I PHONED LIBERTYVILLE TOYOTA ON 9/24/13. THE RECEPTIONIST DIRECTED MY CALL TO THE PARTS DEPARTMENT. THE PARTS PERSON WHO TOOK MY CALL TOLD ME THAT THE PART WAS NOT IN THEIR STOCK AND THAT THERE WAS NO ESTIMATED TIME OF ARRIVAL (ETA) FOR THE PART. HE SAID HE HAD NO IDEA WHETHER OR WHEN THE PART WOULD BE AVAILABLE. I ASKED TO SPEAK TO THE MANAGER SO HE TRANSFERRED ME TO THE SERVICE MANAGER ([XXX]). [XXX] DIDN'T PICK UP SO I LEFT A FAIRLY DETAILED MESSAGE AND ASKED HIM TO CALL ME BACK. IT'S NOW 9/30/13 AND I HAVE NOT BEEN CALLED BY [XXX] OR ANYONE AT LIBERTYVILLE TOYOTA. IN THE MEANTIME I'M DRIVING A VEHICLE THAT IS SUBJECT TO A SAFETY RECALL, THE SEVERITY OF WHICH I HAVE NO IDEA, AND I'M PLANNING A TRIP WITH THE VEHICLE THAT WILL ENTAIL APPROXIMATELY 3,000 MILES OF DRIVING. WHAT AM I TO DO? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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