Toyota Prius Complaints (2010)

2,829 consumer complaints on file.

#10573493March 19, 2014
SERVICE BRAKES
SINCE WE HAVE HAD THE 2010 PRIUS, WHEN WE DRIVE IT OVER A BUMP OR ROUGH ROAD, USUALLY AT A LOW SPEED, AND APPLY THE BRAKE SIMULTANEOUSLY, THE CAR SEEMS TO ACCELERATE BRIEFLY. I TOLD MY TOYOTA DEALER ABOUT IT THE FIRST TIME WE BROUGHT IT IN FOR SERVICE, BUT THEY SAID THEY'D NEVER HEARD OF SOMETHING LIKE THIS. I TRY TO AVOID BRAKING WHEN I GO OVER BUMPS, BUT I WORRY THAT ONE DAY I WILL HIS SOMETHING OF SOMEONE ON THE OTHER SIDE. THE WEIRD ACCELERATION CAN BE FELT BY THE PASSENGER TOO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10572922March 17, 2014
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, POWER TRAIN
AFTER DRIVING FOR A COMBINED TIME OF 4 HOURS IN A 5 HOUR PERIOD, MY WIFE LEFT A STORE SHE VISITED OFF ZEBULON ROAD AND I-475 NEAR MACON GA. WHEN ATTEMPTING TO RE-ENTER SOUTHBOUND I-475 THE CAR FAILED AND WOULD NOT ACCELERATE. A FEW SECONDS AFTER THE DRIVE SYSTEM SHUT DOWN AND WOULD NOT RESTART. THE DASH INDICATORS SAID CHECK HYBRID POWER SYSTEM. THE CAR WAS TOWED TO A DEALER ROGERS TOYOTA IN MACON GA, WHERE IT NOW IS. THE DEALER SAYS THAT THE PROBLEM WAS THE ENGINE CONTROL MODULE THOUGH THE INVERTER IS BEING REPLACED UNDER AN EXISTING RECALL ISSUED LAST WEEK. IT IS NOT CLEAR IF THE ENGINE CONTROL MODULE IS COVERED BY THE RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10572676March 16, 2014
EXTERIOR LIGHTING
BOTH HEADLIGHTS (LOW BEAMS) FAILED SIMULTANEOUSLY, RESULTING IN THE OWNER HAVING TO SLEEP IN THE CAR OVERNIGHT UNTIL SUNRISE. THERE HAVE BEEN 17+ SIMILAR REPORTS ONHTTP://WWW.ARFC.ORG/COMPLAINTS/2010/TOYOTA/PRIUS/EXTERIOR_LIGHTING/PROBLEM.ASPX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567535March 6, 2014
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
I STARTED NOTICING A HIGH PITCH NOISE SPORADICALLY ON MY CAR AFTER IT WAS A FEW MONTHS OLD. IF I STOPPED AND RESTARTED THE CAR, THE NOISE WOULD GO AWAY. WHEN I BROUGHT IT TO TOYOTA THEY COULD NOT REPRODUCE THE PROBLEM. IT WOULD HAPPEN ABOUT 1-3 TIMES PER MONTH AND SOME MONTHS NOT AT ALL. ON THIS PARTICULAR TRIP ABOUT A MONTH AGO, I DID NOT NOTICE THE NOISE ON START UP (I HAD A COLD THAT AFFECTED MY HEARING), BUT DID HEAR IT AFTER GETTING ON THE HIGHWAY. THERE WAS NO WHERE TO REASONABLY PULL OVER AND RESTART THE CAR SAFELY, SO I KEPT DRIVING. AFTER ABOUT 15-30 MINUTES THE SPEEDOMETER CLUSTER/DASH THAT DISPLAYS THE SPEED, FUEL AND DRIVE POSITION WENT BLANK AND THE NOISE WENT AWAY. SEARCHING ONLINE THERE WERE AT LEAST A HANDFUL OF OTHERS WHO EITHER HAD THEIR SPEEDOMETER REPLACED UNDER WARRANTY OR OTHERWISE WITH THE SAME ISSUE. I ALSO FOUND A RECALL ON THE 2009, A YEAR EARLIER, PRIUS FOR THE SAME ISSUE AND YES THE SAME COMPANY MAKES THE PART. I BROUGHT MY CAR TO THE DEALER ASAP AND THE DEALER WANTED TO CHARGE ME $120 TO DIAGNOSE. WHEN I QUESTIONED THEM, THEY SAID THEY NEED TO TAKE THE DASH APART, WHICH IS A LIE AS THIS WOULD BE MORE EXPENSIVE AS PER OUR CONVERSATION. I ASKED FOR A QUICK COMPUTER DIAGNOSIS AND THEY REFUSED. I THEN CALLED TOYOTA WHO SAID MY CAR IS LONG OUT OF WARRANTY FOR THIS PART AND THAT BECAUSE I DIDN'T PAY FOR A DIAGNOSIS THEY WOULD NOT TAKE IT FURTHER. WHEN I PRESSED ON WITH THEM THEY HID BEHIND CONFIDENTIALITY WHEN I ASKED ABOUT OTHERS WHO HAD THIS ISSUE AND THEN THEY SAID EVEN IF I PAID FOR A DIAGNOSIS AND THIS WAS FOUND DEFECTIVE THERE ARE NO PROMISES. THEY WANT ~$1,200 TO FIX THIS DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567506March 5, 2014
EXTERIOR LIGHTING
MY DAUGHTER WAS DRIVING HONE FROM WORK AND GOT ON THE FREEWAY EARLY MONDAY MORNING APPROXIMATELY 1:05 AM AND SUDDENLY THE HEADLIGHTS WENT OUT. SHE TRIED TURNING THEM BACK ON AND OFF AND ON AGAIN BUT STILL NO LIGHTS, SO SHE HAD TO DRIVE HOME IN THE DARK WITH NO HEAD LIGHTS. SHE WAS ALMOST HIT BY OTHER DRIVERS BECAUSE THEY COULD NOT SEE HER. IT WAS A SCARY ORDEAL FOR HER AND MY HEADLIGHTS ARE STILL NOT WORKING. I JUST PURCHASED THIS VEHICLE ON DECEMBER 10, 2013. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566877March 3, 2014
VEHICLE SPEED CONTROL, ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
I WAS DRIVING WITH THE FLOW OF TRAFFIC (AROUND 30 MPH) ON A MAIN SURFACE STREET IN A MIDDLE LANE OF A MULTILANE STREET WHEN SUDDENLY THE ENGINE STOPPED, AND I WAS UNABLE TO MAKE THE ENGINE RESPOND. THE CAR IMMEDIATELY BEGAN TO SLOW DOWN; I COULD NOT MAKE IT ACCELERATE TO KEEP IN THE FLOW OF TRAFFIC. I MANAGED TO CAREFULLY DRIFT OVER TO THE RIGHT AND MANEUVER THROUGH AN INTERSECTION AND GLIDE TO A STOP ON THE RIGHT SIDE OF THE ROAD. I TURNED OFF THE ENGINE AND REPEATEDLY TRIED TO RESTART IT TO NO AVAIL. I CALLED FOR TOWING SERVICE AND HAD THE CAR TOWED TO MY TOYOTA DEALER, WHERE THE SERVICE PEOPLE SAID IT WAS AN "INTERNAL FAILURE" AND REPLACED THE INVERTER ASSEMBLY. WHAT HAS TERRIFIED ME IS THAT I COULD HAVE BEEN ON THE FREEWAY DRIVING AT LEAST 60 MPH, WHERE THE CONSEQUENCES WOULD BE DEVASTATING TO ME AND OTHERS. I ASKED IF TOYOTA WOULD BE REPORTING THIS TO THE NHTSA, AND THEY SAID THAT WAS AN INTERNAL DETERMINATION. I ASKED IF THIS HAD HAPPENED BEFORE TO OTHERS AND DID NOT RECEIVE A CLEAR ANSWER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566408February 27, 2014
SERVICE BRAKES, FUEL/PROPULSION SYSTEM, ENGINE, HYBRID PROPULSION SYSTEM: INVERTER
ON MONDAY FEBRUARY 24TH 2014 MY 2010 TOYOTA PRIUS, HYBRID INVERTER FAILED WHILE I WAS DRIVING AND MY CAR SUDDENLY STOPPED ON THE ROAD. I LOOKED ON THE INSTRUMENT PANEL AND THE CHECK HYBRID SYSTEM WAS ILLUMINATED. THE CAR WOULD NOT START. I DECIDED TO CALL A TOLL TRUCK COMPANY TO TAKE ME TO THE NEAREST TOYOTA DEALER. ONCE I ARRIVED THE SERVICE ADVISOR INFORMED ME, THE 2010 TOYOTA PRIUS HAS TWO ACTIVE SAFETY RECALLS. I WAS NEVER NOTIFIED. THE TWO SAFETY RECALLS ARE THE HYBRID INVERTER & BRAKE BOOSTER PUMP ASSEMBLY. TODAY IS THURSDAY FEBRUARY 27TH 2014 AND THE TOYOTA DEALER HAS FAILED TO REPAIR AND RETURN MY CAR. THE TOYOTA DEALER STATED THIS IS A SAFETY RECALL, THEY NEED PERMISSION FROM TOYOTA HEADQUARTERS TO APPROVE PARTS. I PLEADED WITH THE TOYOTA DEALER TO PROVIDE ME WITH A VEHICLE, WHILE I WAIT, THEY REFUSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565056February 20, 2014
VEHICLE SPEED CONTROL
WHILE RETURNING FROM WORK AT 5:30 PM, 02/18/14 ON HIGHWAY 90 WEST TO ALBANY, NY, WITH CRUISE CONTROL SET TO 50 MPH, THE ACCELERATOR PEDAL GOT STUCK ON MY 2010 TOYOTA PRIUS. THE PEDAL DID NOT RETURN BACK TO ITS ORIGINAL POSITION EVEN WHEN I TURNED OFF CRUISE CONTROL. I SPONTANEOUSLY TAPPED THE ACCELERATOR PEDAL IN THE HOPE OF RELEASING BUT DID NOT YIELD ANY RESULTS AND THE VEHICLE MAINTAINED ITS SPEED. APPLYING BRAKES MADE NO EFFECT AND DID NOT CURTAIL THE CAR. IT CONTINUED TO MOVE WITH ALMOST THE SAME SPEED EVEN WHEN BRAKE PEDAL DEPRESSED. I HAD NO CONTROL ON MY CAR IN ONE OF BUSIEST FREEWAYS. I CONTINUOUSLY APPLIED THE BRAKES AND TRIED TO MERGE TO THE RIGHT MOST LANE WITH HAZARD BLINKERS ON. IT TOOK MORE THAN 5 MILES PANIC RIDE TRYING TO AVOID TRUCKS AND OTHER CARS TO MERGE TO THE RIGHT LANE. EVEN WITH THE BRAKE FULLY DEPRESSED, THE 2010 PRIUS DID NOT SLOW DOWN AND I MANAGED TO REACH THE SHOULDER LANE WHICH HAD GRAVEL & SNOW. THEN I PRESSED PARK BUTTON AND SWITCHED OFF THE ENGINE BY PRESSING THE POWER BUTTON. I COULD FEEL THE WHEELS LOCK UP BUT THE PRIUS CONTINUED TO MOVE WITH STRONG RUBBER BURNING SMELL. FINALLY, I ENGAGED THE PARKING BREAKS TO STOP IT FROM MOVING INTO THE FREEWAY. AFTER COMPLETE STOP, WITH DIFFICULTY I MANUALLY PULLED UP THE ACCELERATOR PEDAL. THIS ENTIRE ORDEAL WAS SHOCKING AND AN UNBELIEVABLE NARROW ESCAPE FROM A MAJOR CATASTROPHIC EVENT. I THANKED GOD & CALLED 911 AND THE HIGHWAY PATROL POLICE CAME TO THE SPOT AND PROMPTLY HELPED TO MOVE THE VEHICLE AND MYSELF FROM THE FREEWAY TRAFFIC. THE 2010 TOYOTA PRIUS WAS MOVED TO TOYOTA DEALER SERVICE CENTER WHERE I PURCHASED THE CAR & PERFORMED EVERY SCHEDULED MAINTENANCE SERVICE PUNCTUALLY. INCIDENTALLY THE LAST SERVICE AND CERTIFICATION WAS IN 12/2013. IT IS OBVIOUS THAT EVEN REGULAR DEALER MAINTENANCE SERVICE AND CERTIFICATION DID NOT HELP THIS VEHICLE. REPORT FILED WITH TOYOTA MOTOR CUSTOMER SERVICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564959February 19, 2014
SERVICE BRAKES
WHEN MY HUSBAND WAS DRIVING OUT OF THE PARKING LOT IN CHARLOTTE ON FRIDAY 02/07, ALL 3 LIGHTS - BRAKE, ABS, SKID CONTROL LIGHTS ALL WENT UP. WHEN HE STEPPED ON THE BRAKE, HE DIDN'T FEEL ANYTHING. LUCKILY HE WAS JUST GETTING OUT OF THE PARKING LOT, SO HE WAS DRIVING SLOWLY. WHEN HE STEPPED ALL THE WAY DOWN ON THE BRAKE, IT HAD THIS LOUD METAL RATTLING NOISE, AND HE WAS ABLE TO STOP. WE TOWED THE CAR TO TOWN AND COUNTRY TOYOTA ON SATURDAY, THE ASSISTANT SERVICE MANAGER SAID HE'S NEVER SEEN IT BEFORE, AND THE ERROR CODE SHOWN DURING DIAGNOSIS IS A CODE THEY'VE NEVER SEEN. THE MESSAGE ASKED THEM TO CONTACT TOYOTA TECHNICAL SERVICE. ON MONDAY 02/10, THE DEALER CALLED AND TOLD US THAT IT WILL COST OVER $4500 TO FIX IT. WE BOUGHT THE CAR IN FEB 2011 AS BRAND NEW CAR, SO IT'S JUST 3 YEARS OLD. I THEN CONTACTED TOYOTA CUSTOMER SERVICE, AND REQUESTED THAT TOYOTA COVERS THE REPAIR. I WAS TOLD THAT THERE IS NO RECALL PROGRAM RELATED TO THIS PROBLEM, AND THAT IF I RUN INTO THE SAME SITUATION AGAIN, OR OTHER PEOPLE RUN INTO THE SAME ISSUE, THEN TOYOTA MIGHT CONSIDER A RECALL, AND WOULD REFUND ME FOR THE REPAIR. THIS IS A VERY DANGEROUS SITUATION THAT I HOPE I'LL NEVER RUN INTO IT AGAIN EVER! IT JUST SEEMS TOYOTA IS VERY COLD AND INDIFFERENT TO PEOPLE'S SAFETY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564707February 17, 2014
SERVICE BRAKES
THE ABS/BRAKE/STABILITY LIGHTS ARE "ON" PRIUS DASH. THE BRAKE LOST PRESSURE AND MUSHY. THE BRAKE MUST BE PUMPED A FEW TIMES TO GET PRESSURE AND TO STOP THE CAR. EITHER THIS IS ABS ACCUMULATOR(JUST FOUND OUT THERE IS A RECALL WHILE GETTING DEALER APPOINTMENT) FAILURE OR BRAKE MASTER CYLINDER FAILURE. THERE IS NO FLUID LEAK VISIBLE OUTSIDE OR INDICATOR LIGHT BUT THE FLUID IS ALMOST EMPTY IN THE RESERVOIR. I DON'T HAVE DEALER DIAGNOSIS AT THIS POINT YET. I'M NOT SURE IF THE ACCIDENT I HAVE ON 1/27/2014 THAT I'VE REAR-ENDED ANOTHER VEHICLE WHILE TRAVELING ABOUT 30-35MPH AND TRIED TO STOP BUT THE CAR DID NOT STOP AND BUMPED INTO THE CAR IN FRONT. FORTUNATELY, THERE IS INJURY OR MAJOR DAMAGES. AT THAT TIME I DIDN'T THINK OF IT THAT THE BRAKE MAY HAVE ISSUE OR NOT BUT THINKING BACK THE BRAKE DIDN'T HAVE ENOUGH BITE TO STOP EVEN THOUGH THE CAR IS TRAVELING SLOW ENOUGH AND THERE IS AMPLE DISTANCE. AS FAR AS I REMEMBER I DO NOT FEEL THE ABS KICKING IN EITHER. HOPEFULLY, I'LL FIND OUT MORE FROM DEALER SERVICE. THANKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564472February 15, 2014
SERVICE BRAKES
ON OCTOBER 10TH, 2013 AT 7 PM, I NOTICED SEVERAL BRAKE LIGHTS, ABS, AND SLIDING SIGN LIGHT CAME ON WHEN I STARTED MY CAR. I THOUGHT IT WAS SOME KIND OF ELECTRICAL GLITCH SO I TURNED MY CAR OFF AND TURNED IT BACK ON. THE LIGHTS STAYED SAME. MY HUSBAND WHO SAT ON THE PASSENGER SIDE LOOKED INTO THE MANUAL BOOK AND TOLD ME THOSE LIGHTS WERE INDICATED FOR BRAKE SYSTEM. WE DECIDED TO GO HOME TO FIGURE OUT WHAT WE NEEDED TO DO. AS SOON AS I STARTED TO DRIVE, I NOTICED BRAKE PEDAL WAS MUCH LOWER THAN IT USUALLY IS AND ALSO NOTICED BRAKE WAS NOT WORKING. MY CAR KEPT MOVING EVEN WHEN I PRESSED THE BRAKE ALL THE WAY. AT THAT MOMENT, I KNEW I HAD TO TAKE MY CAR TO DEALER RIGHT AWAY. THERE WERE NO WARNING SIGNS OR NOISE FOR A DRIVER TO NOTICE BEFORE THE WHOLE BRAKE SYSTEM WAS COMPLETELY FAIL TO PERFORM. IN JANUARY 2013, TOYOTA RECALLED MANY PRIUS IN SAME MODEL AND SAME YR AS MINE FOR TOTAL BREAK SYSTEM FAILURE. EVEN THOUGH MY VIN NUMBER WAS NOT UNDER THEIR RECALL LIST, MY CAR'S BRAKE SYSTEM BROKE DOWN COMPLETELY TO FUNCTION DUE TO SAME REASONS TOYOTA RECALLED MANY PRIUS 2010 THIS YEAR. TOYOTA REFUSED TO FIX MY CAR UNDER THEIR RECALL SYSTEM WARRANTY BECAUSE MY VIN NUMBER IS NOT UNDER THEIR RECALL LIST. TOYOTA DEALER CHARGED ME $4300 TO REPLACE THE WHOLE BRAKE SYSTEM FOR MY CAR AND IT TOOK 4 WEEKS TO FIND THE PARTS IN NORTH AMERICA TO FIX MY CAR. IT COST ME ANOTHER $1000 TO RENT A CAR WHILE MY PRIUS AT TOYOTA DEALER TO FIND THE PARTS TO FIX IT. I WAS FORTUNATE ENOUGH THAT MY BRAKE SYSTEM DIDN'T BLOW OUT ON ME WHEN I WAS DRIVING 75MPH ON FREEWAY. I'M SURE THERE ARE MANY OTHER PRIUS 2010 HAVE BRAKE SYSTEM FAILURE LIKE MINE EVEN THOUGH THEY WERE NOT UNDER THEIR RECALL LIST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564268February 13, 2014
EXTERIOR LIGHTING
HEADLIGHT BULBS KEEP BURNING OUT EVERY FEW MONTHS, SINCE WE BOUGHT THE CAR I HAVE BEEN CHANGING BULBS EVERY 2 TO 3 MONTHS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564265February 13, 2014
ENGINE
DRIVING ON FREEWAY AND CAR OVERHEATED. THERE WAS NEVER ANY WARNINGS OF OVERHEATING PROBLEMS BEFORE. PULLED OVER ON FREEWAY AND HAD CAR TOWED TO AUTO SERVICE. WATER-PUMP WAS NOT WORKING, FAN STOPPED TURNING, COST TO REPLACE WAS $1260, TOYOTA WOULD NOT HELP AS CAR WAS OUT OF WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563616February 9, 2014
SERVICE BRAKES
THE CAR IN FRONT OF ME STOPPED ABRUPTLY AND I SLAMMED ON MY BRAKES. I HELD THEM TO THE FLOOR AND THE CAR CONTINUED AT THE SAME SPEED INTO THE REAR END OF THE CAR IN FRONT OF ME. I WAS AT LEAST 1 AND 1/2 CAR LENGTHS AWAY WHEN I SLAMMED ON THE BRAKES. I HAVE BEEN TOLD BY STATE FARM INSURANCE THAT THERE WAS A RECALL ON THE 2010 PRIUS. I WAS TOLD MY MY TOYOTA CAR DEALER THAT MY CAR WAS BUILT IN MARCH 2010 AND THUS WAS NOT PART OF THE RECALL. I PURCHASED THIS CAR IN 11/13. IS THERE A WAY TO VERIFY EXACTLY WHICH DAY MY CAR WAS BUILT? *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10562468February 1, 2014
EXTERIOR LIGHTING
I HAVE HAD REPEATED ISSUES WITH THE LOW BEAM HEADLIGHTS SINCE PURCHASING MY 2010 TOYOTA PRIUS. THE LOW BEAM HEADLIGHT BULBS BURN OUT AND HAVE TO BE REPLACED EVERY 2-6 MONTHS. REPLACEMENT BULBS HAVE INCLUDED BULBS PURCHASED FROM TOYOTA AND AUTO PARTS STORES VARYING IN PRICE LEVEL AND LUMENS. I HAVE HAD TWO INSTANCES WHERE BOTH HEADLIGHTS SIMULTANEOUSLY MALFUNCTIONED WOULD NOT ILLUMINATE. THE FIRST WAS WHEN I HAD MY CAR TURNED OFF FOR SEVERAL HOURS AND WHEN I STARTED THE CAR THE LIGHTS WOULD NOT ILLUMINATE. I TURNED THE CAR OFF AND CHECKED THE HEADLIGHT BULB CONNECTIONS. I HAD TO DRIVE HOME APPROXIMATELY 5 MILES USING THE HIGH BEAMS. I TOOK MY CAR TO OXMOOR TOYOTA, THE DEALERSHIP WHERE I PURCHASED THE CAR NEW, AND THE SERVICE DEPARTMENT DETERMINED THAT MY CAR WAS FUNCTIONING NORMALLY. THEY REPLACED BOTH LOW BEAM HEADLIGHT BULBS WITH TOYOTA BULBS. THE SECOND TIME THAT BOTH LOW BEAM HEADLIGHTS FAILED THE CAR WAS PARKED BUT RUNNING WITH THE LOW BEAM HEADLIGHTS ILLUMINATED. THE HEADLIGHTS WERE SWITCHED OFF BUT THE CAR REMAINED RUNNING. WHEN I SWITCHED THE LIGHTS ON, THE LOW BEAM HEADLIGHTS WOULD NOT ILLUMINATE. I TURNED CAR OFF AND CHECKED THE LOW BEAM HEADLIGHT BULB CONNECTIONS. THE HIGH BEAM LIGHTS, TURN SIGNALS, BACKUP LIGHTS, AND BRAKE LIGHTS FUNCTIONED NORMALLY. I DROVE HOME APPROXIMATELY 20 MILES WITH THE HIGH BEAMS. ONCE HOME, I VERIFIED THAT THE FUSE WAS NOT BURNED OUT. TWO MONTHS LATER THE FRONT DRIVER'S SIDE LOW BEAM HEADLIGHT WOULD NOT ILLUMINATE. I DECIDED IT WAS TIME TO RETURN TO THE DEALERSHIP WHERE I BROUGHT MY CAR TO SEE IF TOYOTA HAD FOUND A SOLUTION TO THIS ISSUE. THE SERVICE MANAGER SAID THAT THEY ONLY ISSUE WAS THE BURNED OUT LOW BEAM HEADLIGHT BULB. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562073January 29, 2014
SERVICE BRAKES
THIS HAPPENED MORE THEN ONCE, ALL PRETTY MUCH THE SAME WAY. WHILE DRIVING APPROXIMATELY 30 MPH, APPLYING THE BRAKES COMING TO A STOP AND TRAVELING OVER A ROUGH ROAD THE BRAKES FEEL LIKE THEY RELEASE AND THE VEHICLE DOES NOT STOP. AFTER THE VEHICLE PASSES THE ROUGH ARE I HAVE TO RELEASE THE BRAKES AND REAPPLY PRESSURE TO THE BRAKE PEDDLE FOR THE VEHICLE BRAKES TO REENGAGE AND STOP THE FORWARD MOMENTUM. LAST MONTH WHEN I TOOK THE VEHICLE TO DEALER IN OLYMPIA WA, I ASKED THEM TO CHECK FOR ANY RECALLS AND MAKE A NOTE OF THE ISSUE. THIS ISSUE HAS ALMOST CAUSE AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561778January 28, 2014
HYBRID PROPULSION SYSTEM: INVERTER
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT WAS DRIVING 75 MPH WHEN THE VEHICLE LOST POWER AND THE CONTACT WAS UNABLE TO ACCELERATE. THE CONTACT WAS ABLE TO MANEUVER THE VEHICLE OFF ROAD TO A SAFE AREA WHERE IT WAS TOWED TO A DEALER FOR INSPECTION. THE CONTACT WAS INFORMED THAT THE INVERTER MODULE ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE INCIDENT. THE APPROXIMATE FAILURE MILEAGE WAS 60,100. UPDATED 03/21/14*LJ THE CONSUMER STATED THE FAILURE OCCURED JUST AFTER FILLING THE GAS TANK. UPDATED 03/28/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560428January 17, 2014
EXTERIOR LIGHTING
AFTER LEAVING A SKATING EVENT WITH 4 KIDS IN MY CAR AT APPROXIMATELY 8:30 PM, I NOTICED THAT I HAD NO HEADLIGHTS WHICH HAD WORKED 2 1/2 HOURS PRIOR. BOTH LIGHTS WENT OUT AT THE SAME TIME. ALL OTHER LIGHTS WORKED, INCLUDING HIGH BEAMS WHICH I USED TO CONTINUE DRIVING THAT EVENING. I CALLED THE LOCAL TOYOTA DEALER WHO INFORMED ME THAT "THIS WAS A COMMON PROBLEM IN THE 2010 PRIUS. I MADE THE APPOINTMENT TO TAKE MY CAR IN FOR REPAIR AND WAS INFORMED THAT IT WOULD BE $800 TO FIX THE PROBLEM SINCE MY CAR WAS OUT OF WARRANTY. WHEN I DROPPED MY CAR OFF, THE SERVICE REP SHOWED ME A SPEC SHEET STATING THAT I NEEDED A "HEADLAMP DURABILITY ENHANCEMENT" (SPEC SHEET WAS ISSUED OCT 2012) AND STATED THAT THE PROBLEM WAS "LOW BEAM HEADLAMP BULB LIFETIME WAS SHORTER THAN CUSTOMER EXPECTATION". THAT WASN'T THE PROBLEM, THE PROBLEM WAS THAT BOTH LIGHTS WENT OUT AT THE SAME TIME WHICH IS A SAFETY ISSUE. I REQUESTED TO HAVE THE OLD PARTS RETURNED AND AN EXPERIENCED FRIEND WENT WITH ME TO QUESTION WHY I WAS CHARGED FOR JOINTS WHEN NONE HAD NOT BEEN TAKEN OFF MY CAR. I WAS TOLD THAT THIS WAS NOT ON MY CAR PREVIOUSLY AND THAT I COULD REVIEW A TECHNICAL SERVICE BULLETING (TSB-0204-12) ON THE TOYOTA WEBSITE WHICH I CANNOT LOCATE THIS DOCUMENT ANYWHERE ONLINE. A FORMAL RECALL FOR THIS PROBLEM WAS NEVER ISSUED EVEN THOUGH TOYOTA KNEW THAT THIS WAS A RECURRING PROBLEM IN THE 2010 PRIUS MODEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560263January 16, 2014
HYBRID PROPULSION SYSTEM: INVERTER
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE HYBRID FAILURE WARNING LIGHT ILLUMINATED AS THE VEHICLE BEGAN TO LOSE POWER. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THE INVERTER ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 37,125. UPDATED 02/03/2014*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559689January 13, 2014
SERVICE BRAKES
I BELIEVE THE NHTSA SHOULD INVESTIGATE WHETHER TOYOTA HAS UNDERSTATED THE NUMBER OF 2010 PRIUS CARS WITH POTENTIALLY FAULTY BRAKE ACCUMULATOR PUMPS. THE COMPANY RECALLED THOUSANDS OF THE CARS MANUFACTURED BETWEEN JUNE AND OCTOBER, 2009. MY DEALER RECENTLY TOLD ME THAT MY 2010 PRIUS, MANUFACTURED IN DECEMBER, 2009 ? JUST TWO MONTHS LATER ? HAS ESSENTIALLY THE SAME PROBLEM. THEY INFORMED ME THAT THIS IS A ?SAFETY CONCERN? AND THAT THE PUMP SHOULD BE REPLACED ?AS SOON AS POSSIBLE,? AT A COST OF OVER $4,000. BUT BECAUSE MY CAR WAS MANUFACTURED TWO MONTHS AFTER THE LAST CARS COVERED IN THE RECALL, THEY HAVE REFUSED TO PAY FOR THE REPLACEMENT. I AM VERY DOUBTFUL OF THE IDEA THAT PROBLEM AFFECTING MY CAR IS DIFFERENT FROM THE DEFECT RESULTING IN THE RECALL. FIRST, THE KEY ISSUE IS ESSENTIALLY IDENTICAL: CONTAMINATED FLUID THAT COULD RESULT IN A LOSS OF BRAKING POWER. SECOND, THE CAR IS THE SAME MODEL AND YEAR AS THOSE RECALLED, JUST MANUFACTURED A COUPLE OF MONTHS LATER. THIRD, THIS SORT OF REPAIR ? THE NEED TO REPLACE A SINGLE, VERY EXPENSIVE COMPONENT LESS THAN FOUR YEARS AFTER PURCHASE ? OUGHT TO BE RARE. IF IT?S NOT, THIS SUGGESTS A SYSTEMATIC DIFFICULTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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