Toyota Prius Complaints (2007)

2,004 consumer complaints on file.

#10396728April 18, 2011
EXTERIOR LIGHTING
BOTH HEADLIGHTS FAILED WHILE DRIVING. ON MY WAY TO AN EVENT, I NOTICED THAT I COULD NOT SEE IN FRONT OF MY VEHICLE. I TURNED ON AND OFF THE HIGH BEAMS, WHICH CAUSED THE NORMAL BEAM HEADLIGHTS TO WORK. AS I DROPPED OFF MY CAR AT VALET PARKING, THE VALET TOLD ME THAT BOTH MY HEADLIGHTS WERE OFF. I TURNED THEM OFF AND ON AND THEY STARTED WORKING. SINCE MY VEHICLE HAS 59,000 MILES, IT DOES NOT APPLY FOR THE CLASS ACTION SETTLEMENT TOYOTA NEGOTIATED A FEW MONTHS AGO. HOWEVER, I BELIEVE MANY 07 TOYOTA PRIUS VEHICLES THAT HAVE MORE MILES THAN THE EXTENDED WARRANTY ALLOWS ARE HAVING THIS PROBLEM. I HAVE REVIEWED THE DATABASE AND NOTICED SEVERAL RECENT COMPLAINTS THAT STATE BOTH HEADLIGHTS HAVE GONE OFF, WHICH IS DIFFERENT FROM THE HID VEHICLE ISSUES IN THE PE09019. BECAUSE OF THAT, I BELIEVE THIS IS A MORE SERIOUS PROBLEM AND DEFECT AND ODI SHOULD INVESTIGATE THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10396091April 16, 2011
STEERING
STEERING WHEEL AND COLUMN OF 2007 PRIUS SHAKES VIOLENTLY AND UNCONTROLLABLY, ESPECIALLY AFTER ENGINE IS STARTED FOR THE FIRST TIME OF THE DAY. DEALERSHIP FOUND "C1554 POWER SUPPLY RELAY FAILURE." AFTER CONTACTING TOYOTA ABOUT PROBLEM THEY LEARNED IT HAS BEEN REPORTED AT LEAST 10 TIMES BEFORE. TOYOTA INSTRUCTED DEALERSHIP TO REPLACE ELECTRONIC POWERSTEERING ECU AND 50 AMP FUSE/BLOCK ASSEMBLY. THIS PROBLEM SEEMS TO BE A CLEAR SAFETY-RELATED DEFECT IN THE VEHICLE (2007 PRIUS), EVEN AFTER EARLIER PRIUS MODELS HAD SIMILAR PROBLEM WITH POWER STEERING AND WERE RECALLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10395552April 11, 2011
LATCHES/LOCKS/LINKAGES, STRUCTURE
I HAVE A 2007 PRIUS AND 2-3 YEARS AFTER PURCHASE, THE RUBBER PIECE UNDER THE HATCHBACK MELTED, MAKING SO THAT IT WAS A STICKY BLACK MESS AND IT WOULDN'T OPEN. IT NOW DOESN'T OPEN AT ALL AND I CAN NOT GET INTO MY TRUNK, RECENTLY HAD A BATTERY REPLACED AND MY CAR WAS STRANDED, THE AAA GUY HAD TO CRAWL TO THE BACK W/ SEATS DOWN FROM THE SIDE OF THE CAR. I COULD NOT GET TO MY TRUNK IF I HAVE A FLAT TIRE IN THE FUTURE. I AM OUT OF WARRANTY . MY UNDERSTANDING IS THAT TOYOTA IS MAKING OWNERS PAY 300+ TO FIX THIS DESPITE THE FACT THAT IT IS OBVIOUSLY A MANUFACTURING DEFECT. PLEASE ASSIST WITH THIS SAFETY CONCERN ON ALL PRIUS VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10396157April 7, 2011
EXTERIOR LIGHTING
INTERMITTENT HEADLIGHT AND BRAKE LIGHT FAILURE. IF I TURN CAR OFF AND ON AGAIN, LIGHTS WORK. WAS PULLED OVER BY A POLICE OFFICER IN JANUARY. I HAVE HEADLIGHT FAILURE ABOUT ONCE A WEEK, AND I LIKELY TO CONTINUE TO GET PULLED OVER AND CITED. I HAVE TAKEN THE CAR INTO THE DEALERSHIP AND THEY ARE UNABLE TO FIND A PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10393784March 30, 2011
EXTERIOR LIGHTING
COMPLAINT INVOLVES FAILURE OF THE HID HEADLIGHT SYSTEM ON 2007 TOYOTA PRIUS. I HAVE HAD BOTH HID HEADLIGHT BULBS AND ELECTRONIC CONTROL UNITS REPLACED BEFORE 36,000 MILES AND THE HEADLIGHT SYSTEM HAS FAILED AGAIN BEFORE 60,000 MILES. FIXING THE PROBLEM REQUIRES REPLACEMENT OF HID HEADLIGHT SYSTEM BY TOYOTA, COSTING $2,000 AND SEEMS TO LAST LESS THAN 30,000 MILES BEFORE SYSTEM FAILS AGAIN. SYMPTOMS INVOLVE INTERMITTENT FLICKERING OR FAILURE OF ONE OR BOTH HEADLIGHTS. LIGHT RETURNS BRIEFLY IF LIGHT SWITCH IS CYCLED OFF AND THEN ON AGAIN. IF TOYOTA IS UNABLE TO SOLVE THIS OBVIOUS DESIGN FLAW, THEN THEY SHOULD BE FORCED TO REPLACE THESE ITEMS INDEFINITELY AT NO COST TO THE OWNER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10393222March 25, 2011
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
2007 TOYOTA PRIUS. CONSUMER STATES EXPERIENCE OF DIFFICULTIES WITH A LOW BATTERY, RESULTING IN THE DASHBOARD LIGHTING-UP WITH RED FLASHING WARNING LIGHTS; BRAKES, ABS AND VSC, SOUNDING OF A BUZZING INDICATOR AND THE CAR SHUTTING OFF *TGW A DIAGNOSTICS REVEALED MULTIPLE LOW VOLTAGE CODES FOR THE AUXILIARY BATTERY. THE DEALER INFORMED THE CONSUMER THE AUXILIARY BATTERY WAS IMPORTANT FOR THE INITIAL ENGAGEMENT OF THE BRAKES AND TO POWER THE COMPUTER TO START THE VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10393280March 24, 2011
UNKNOWN OR OTHER
TRUNK LATCH RUBBER HAS DETERIORATED TO THE POINT OF STICKINESS AND BLACK COMING OFF ON YOUR FINGERS WHEN OPENING. SOMETIMES, IT TAKES A FEW TRIES BEFORE IT WILL OPEN. IN THE WINTER DURING COLD WEATHER, THE RUBBER IS VERY HARD AND YOU CANNOT OPEN THE TRUNK (HATCH) AT ALL. THE ONLY WAY WE WERE ABLE TO OPEN THE HATCH WAS TO FIRST RUN A HAIRDRYER ON IT TO ENABLE US TO OPEN THE DOOR. THIS COULD POTENTIALLY CAUSE A SAFETY HAZARD IF ACCESS TO THE BACK WAS REQUIRED IN AN EMERGENCY. TOYOTA HAS FAILLED TO ISSUE A RECALL FOR THIS DEFECT. OUR CAR HAS ALWAYS BEEN GARAGE KEPT AND NOT LEFT PARKED IN THE SUN. PLUS, WE HAVE OWNED NUMEROUS OTHER CARS, TO INCLUDE TOYOTAS, WHICH HAVE NEVER HAD A PROBLEM WITH A TRUNCK (HATCH) LOCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10389846March 11, 2011
EXTERIOR LIGHTING
TL*THE CONTACT OWNS A 2007 TOYOTA PRIUS. THE CONTACT WAS DRIVING AT NIGHT APPROXIMATELY 45 MPH WHEN THE HEADLIGHTS BEGAN TO FLASH INTERMITTENTLY MAKING IT DIFFICULTY TO SEE; YET, THE CONTACT WAS ABLE TO CONTINUE DRIVING . THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER OFFERED A CUSTOMER SUPPORT PROGRAM WHICH PROVIDED A REMEDY FOR THE HIGH INTENSITY DISCHARGE HEADLIGHT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 80,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10389714March 10, 2011
EXTERIOR LIGHTING
MY DRIVER'S SIDE HEADLIGHT HAS FAILED ON AT LEAST THREE DIFFERENT OCCASIONS. IT IS AN HID TYPE LIGHT AND NORMALLY WORKS AND IS WORKING NOW. I CONTACTED A DEALER- SHIP AND WAS TOLD THERE WAS AN EXTENDED WARRANTY FOR THIS PROBLEM AND THEY WOULD COVER IT BUT THAT THE CONDITION HAS TO EXIST AT THE TIME I AM BRINGING THE CAR IN. THIS IS A PROBLEM BECAUSE THE LIGHTS ARE NORMAL WHEN THE CAR IS LATER RE-STARTED. I DON'T KNOW HOW TO DOCUMENT THE FACT IM HAVING AN INTERMITTENT PROBLEM NOW FOR A WARRANTY REPAIR AFTER 50,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10389757March 10, 2011
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
THE PASSENGERS SIDE HID HEADLIGHT ON MY 2007 TOYOTA PRIUS HAS STARTED TO FAIL INTERMITTENTLY. IT WILL COME BACK ON FOR A WHILE WHEN THE LIGHTS ARE TURNED OFF AND BACK ON. THIS CONSTITUTES A SIGNIFICANT SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386715March 7, 2011
EXTERIOR LIGHTING
2007 TOYOTA PRIUS - REPEATED HID HEADLIGHT FAILURE. PARTS REPLACED 1/2010, ISSUE RECURS SAME HEADLIGHT 2/2011. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10388528March 6, 2011
EXTERIOR LIGHTING
INTERMITTENT HID HEADLIGHT FAILURE. DRIVER SIDE HEADLIGHT WILL RANDOMLY NOT TURN ON. DRIVER SIDE HEADLIGHT WILL ALSO RANDOMLY TURN OFF WHILE DRIVING AFTER HAVING BEEN LIT FOR SOME TIME. HAVE BEEN EXPERIENCING THIS ISSUE FOR SOME TIME (AT LEAST 6 WEEKS). REPLACED HID BULB ON 3/5/2011. SAME PROBLEM WITH NEW BULB. MANY REPORTS ON INTERNET OF THE SAME EXACT PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386516March 4, 2011
EXTERIOR LIGHTING
I PURCHASED A USED 2007 PRIUS IN MARCH 2010 FROM A TOYOTA DEALERSHIP. MY RIGHT HEADLIGHT DOES NOT WORK SOMETIMES. MY FIRST HEADLIGHT FAILURE OCCURRED LAST FALL. MY RIGHT HEAD LIGHT WAS NOT WORKING WHILE DRIVING HOME (1 HOUR) AT NIGHT FROM WORK. I CALLED THE TOYOTA DEALER THE NEXT DAY WHERE I BOUGHT THE PRIUS. THEY TOLD ME IT IS AN EXPENSIVE FIX ( AROUND $250.00) AND SAID TO TRY TURNING THE POWER ON AND OFF SWITCH A COUPLE OF TIMES. THAT WORKED. THE HEADLIGHT FAILURE HAS HAPPENED A FEW TIMES SINCE LAST FALL. I HAVE ASKED STRANGERS WHILE LEAVING WORK IF BOTH MY HEADLIGHTS ARE ON, GOTTEN OUT OF THE CAR TO CHECK BEFORE DRIVING AT NIGHT, AS WELL AS CHECK TO SEE IF BOTH MY HEADLIGHTS ARE REFLECTED ON THE BACK OF A CAR IN FRONT OF ME WHEN AT A STOP LIGHT. I AM AWARE OF 3 OTHER TIMES THAT THE HEADLIGHT WAS NOT WORKING. I HAVE NOT HAD THE DEALERSHIP REPAIR THE HEADLIGHT YET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384856February 28, 2011
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, TIRES, EXTERIOR LIGHTING
THE PRIUS HEADLIGHTS TURN OFF RANDOMLY WHILE DRIVING. SOMETIMES ONE, SOMETIMES BOTH. THERE IS NO PATTERN AND THEY GO BACK ON WHEN THE ON/OFF SWITCH IS ACTIVATED. THIS HAS BEEN GOING ON SINCE ABOUT 40,000 MILES. THE BULBS WERE REMOVED AND RESET AND THE RIGHT SIDE WAS FIXED, THE LEFT SIDE FAILS LESS FREQUENTLY. THIS IS A POTENTIALLY DANGEROUS SITUATION SINCE THE DEALER DOES NOT SEEM TO BE SURE OF THE CAUSE OF THIS PROBLEM. THE COST TO REPLACE THE BULBS IS OVER $400. THERE IS NO GUARANTEE THAT THIS WILL FIX THE PROBLEM. THE TIRES WEAR OUT VERY QUICKLY; REPLACED ORIGINAL TIRES AT 22,209 MILES AND NOW AT 50,287 MILES THE SECOND SET HAS TO BE REPLACED. THE TIRE PRESSURE LIGHT GOES ON CONTINUOUSLY, REGARDLESS OF PRESSURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384825February 28, 2011
EXTERIOR LIGHTING
HID HEADLIGHTS DEFECTIVE, GOING ON AND OFF WITH BRAKING, ACCELERATION AND BUMPS IN THE ROAD. HEADLIGHTS ARE SAFETY EQUIPMENT, IT'S DARK WITHOUT THEM!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384843February 28, 2011
EXTERIOR LIGHTING
HID HEADLIGHT FAILURE ON THE DRIVER SIDE. THE HEADLIGHT WILL SUDDENLY NOT WORK. HAD REPLACED ON 11/08/2008 BY TOYOTA FOR THE SAME PROBLEM. HAPPENED AGAIN IN 2/2/2011. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384468February 25, 2011
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2007 TOYOTA PRIUS. THE CONTACT WAS DRIVING 50 MPH WHEN BOTH HEADLIGHTS FAILED. THE CONTACT ENGAGED THE HEAD LIGHT ON/OFF SWITCH SEVERAL TIMES BEFORE THE HEADLIGHTS WOULD RE-ILLUMINATE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS ADVISED THAT THE HEADLIGHTS WERE PERFORMING AS DESIGNED. THE CONTACT DISAGREED AND STATED THAT THE HEADLIGHTS SHOULD NOT SHUT OFF INDEPENDENTLY WITHOUT WARNING. BOTH HEADLIGHTS WERE REPLACED BY THE DEALER. THE FAILURE MILEAGE WAS 36,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384294February 24, 2011
EXTERIOR LIGHTING
I OWN A 2007 TOYOTA PRIUS. LAST FALL, THE HID LAMP ON THE DRIVER'S SIDE WENT ON AND OFF AND ON AND OFF THEN BURNED OUT. IT WAS COVERED BY WARRANTY AND REPLACED. MY CURRENT MILEAGE: 32, 122. THE HID LAMP ON THE PASSENGER SIDE WENT ON AND OFF, ON AND OFF AND WAS REPLACED 2/23/11 AT CONSIDERABLE COST TO ME. I WAS TOLD BY THE DEALER THAT THIS IS A COMMON PROBLEM WITH THIS VEHICLE. CONSUMERAFFAIR.COM REPORTS THE SEVERAL COMPLAINTS, AS DOES THE PRIUS CHAT LINE. I CONTACTED TOYOTA'S MAIN OFFICE, FILED A COMPLAINT AND WAS TOLD BY THE CSR THAT HE'S HAD SEVERAL COMPLAINTS FILED. THERE IS A MAJOR SAFETY ISSUE FOR NIGHT DRIVING WITH THESE HID LAMPS. SO MANY FOLKS ARE AWARE OF THE PROBLEM BUT TOYOTA DOESN'T SEEM TO BE CLAIMING ANY RESPONSIBILITY FOR THESE - WHAT SEEM TO BE - DEFECTIVE HID LAMPS. PART OF THE SAFETY ISSUE IS THAT THEY GO OFF AND ON SO THE DRIVER MAY HAVE NO IDEA THAT ONE OR BOTH LAMPS ARE DARK UNLESS REFLECTED IN THE REAR OF A CAR IN FRONT OF THE DRIVER. AT WHAT POINT WILL TOYOTA COMMENCE A RECALL FOR THESE HID LAMPS -. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10385108February 24, 2011
EXTERIOR LIGHTING
WHILE DRIVING HOME FROM SALT LAKE CITY DURING THE EVENING OUR SECOND HID HEADLIGHT WENT OUT ON US JUST OUTSIDE OF POCATELLO. WE HAD FOG LIGHTS SO USED THOSE TO GET HOME. OUR OTHER HEADLIGHT HAD BEEN OUT FOR A FEW MONTHS. I HAD CONTACTED TOYOTA ABOUT THE FIRST HEADLIGHT SINCE THIS WAS THE THIRD TIME THAT OUR LIGHTS HAD FAILED. THE FIRST TIME THEY REPLACED THE BULB BECAUSE THAT IS WHAT TOYOTA SAID TO DO SINCE THE HEADLIGHT ASSEMBLY WAS A MUCH MORE EXPENSIVE PART AND THEY COULD NOT TELL IF IT WAS A BULB ISSUE OR ASSEMBLY ISSUE. THE SECOND TIME THEY REPLACED THE HEADLIGHT ASSEMBLY. THE THIRD TIME THE SAID IT WAS THE BULB AND THEY WOULD NOT REPLACE IT FOR FREE. THEY WANTED $160.00 FOR THE BULB PLUS 2 HOURS OF LABOR. ABOUT A $400.00 DOLLAR REPAIR. I REMINDED THEM OF THE LAST TIME THIS HAPPENED & SAID HOW DO YOU KNOW IT'S THE BULB THIS TIME. THEY SAID THE ASSEMBLY IS NOT THE ISSUE. I CALLED TOYOTA DIRECT AND COMPLAINED. I THEN RECEIVED A FOLLOW-UP CALL FROM TOYOTA GETTING ALL THE INFORMATION ONCE AGAIN. THEY SAID THEY WOULD BE IN TOUCH WITH OUR LOCAL DEALER. THE LOCAL DEALER FOLLOWED UP AND SAID HE WAS GOING TO CHECK WITH HIS "PARTS" GUY TO SEE IF THEY WOULD GIVE USE THE $160.00 BULB AND ONLY CHARGE US FOR LABOR. TO THIS DATE THEY HAVE NOT FOLLOWED UP. AFTER LOSING MY LIGHTING ON THE INTERSTATE I DID A TON OF ONLINE RESEARCH AND FOUND HOW TO CHANGE THE BULBS MYSELF WITHOUT THE REMOVAL OF THE ENTIRE FRONT BUMPER, AS TOYOTA STATES THIS IS HOW IT NEEDS TO BE DONE WHICH IS RIDICULOUS FOR A PART THAT OBVIOUSLY MUST BE EASILY REPLACED. THE BULB REPLACEMENT IS STILL NOT AN EASY PROCESS. I ORDERED REPLACEMENT BULBS ONLINE, 2 BULBS FOR $39.00. MY COMPLAINT IS THE LACK OF SERVICE AND FOLLOW-UP FROM TOYOTA AND THE DIFFICULTY OF REPLACING THESE BULBS. TOYOTA SHOULD MAKE THESE BULBS REPLACEABLE BY THE AVERAGE CONSUMER AND THE BULBS SHOULD BE AVAILABLE IN THE AUTO PARTS STORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384420February 24, 2011
EXTERIOR LIGHTING
PASSENGER SIDE HEADLIGHT KEEPS GOING OUT ON 2007 TOYOTA PRIUS. DEALERSHIP HAS REPLACED HEADLIGHT NOW WANTS 1100 FOR WHOLE ASSEMBLY BUT I SEE THIS COMPLAINT ALL OVER THE INTERNET AND THE TOYOTA PEOPLE SAY TOYOTA IS AWARE OF ISSUE BUT HAS DONE NOTHING ABOUT IT. THE CAR IS TO DANGEROUS TO DRIVE I HAVE RECEIVED TWO TICKETS FOR MY LIGHT BEING OUT EVEN THOUGH I SHOW THEM THE SERVICE RECEIPTS. A COP TOLD ME NOT TO DRIVE THE CAR. THE LIGHT WORKS AS SOON AS YOU TURN IT OFF AND BACK ON. VERY DANGEROUS WHILE ON THE INTERSTATE AT NIGHT TO BE TURNING YOUR LIGHTS ON AND OFF. VERY UPSET TOYOTA OWNER AT THE LACK OF REACTION FROM THE MANUFACTURER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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