Toyota Prius Complaints (2010)

2,829 consumer complaints on file.

#10760182August 29, 2015
UNKNOWN OR OTHER, ENGINE, EXTERIOR LIGHTING
ON FEBRUARY 27, 2015, OUR HOUSE BURNED IN THE MIDDLE OF THE NIGHT WHILE WE WERE ASLEEP. THE FIRE STARTED IN THE NEAR VICINITY OF THE RIGHT FRONT HEADLIGHT OF THE 2010 TOYOTA PRIUS. THE CAR HAD BEEN SERVICED JUST BEFORE THE FIRE ON FEBRUARY 25, 2015 AT THE LOCAL TOYOTA DEALERSHIP. THE CAR WAS OFF AT THE TIME AND THE KEY WAS NOT IN THE CAR AT THE TIME OF THE FIRE. WHILE WE WERE SLEEPING, THE CAR EVIDENTLY CAUGHT FIRE SPONTANEOUSLY AT APPROXIMATELY 2 A.M. WHILE IT WAS PARKED IN THE GARAGE. THE GARAGE DOOR WAS CLOSED. BY THE TIME WE WOKE UP, THE GARAGE WAS FULLY ENGULFED IN FLAMES. WE WERE ABLE TO ESCAPE THE FIRE. HOWEVER, OUR HOUSE WAS TOO SEVERELY DAMAGED (FIRE, SMOKE AND WATER) AFTER THE FIRE TO BE LIVABLE, AND IT IS CURRENTLY BEING REBUILT. OUR FAMILY OF FOUR (HUSBAND, WIFE AND TWO CHILDREN, 15 AND ALMOST 11 YEARS OLD) IS CURRENTLY LIVING IN A RENTAL HOUSE. WE LOST ALL THREE OF OUR CARS (THE OTHER CARS WERE A DODGE DURANGO AND A HONDA ACCORD) AND A MAJORITY OF OUR POSSESSIONS. DAMAGES ARE ESTIMATED TO BE LIKELY IN EXCESS OF $500,000 INCLUDING HOUSE, CARS, DAMAGE TO LANDSCAPING, PERSONAL PROPERTY, FURNITURE, CLOTHING, ETC. OUR HOMEOWNER'S INSURANCE IS SEEKING A SUBROGATION CLAIM AGAINST TOYOTA FOR THE EXPENSES INCURRED REGARDING OUR CLAIM. THE PRIUS IS SCHEDULED TO HAVE A DECONSTRUCTIVE EXAM SOON WITH MULTIPLE PARTIES PRESENT AND IS CURRENTLY BEING HELD AS EVIDENCE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10760104August 28, 2015
EXTERIOR LIGHTING
I PURCHASED THE CAR NEW IN 2010. ABOUT A YEAR AGO, THE HEADLIGHT BULBS STARTED BURNING OUT REPEATEDLY, AS WELL AS THE MARKER BULBS AND THE LICENSE PLATE BULBS. THE LAST INCIDENT WAS CHILLING. I RETURNED FROM A TRIP, GOT OFF THE PLANE, PICKED UP MY CAR AT AIRPORT PARKING, TURNED ON THE HEADLIGHTS AND THEY WERE BOTH OUT. I HAD TO DRIVE 45 MILES HOME AT 10 PM EITHER WITHOUT HEADLIGHTS OR WITH MY BRIGHTS ON. IT WAS TERRIFYING. THE BULBS HAD BEEN REPLACED WITHIN THE PREVIOUS 6 MONTHS. THIS IS A SERIOUS DEFECT THAT NHTSA AND TOYOTA MUST ADDRESS. I HAVE FRIENDS WHO ARE HAVING SIMILAR PROBLEMS. ADDITIONALLY, THE HEADLIGHT CASINGS ARE MARRED, WHICH DIMINISHES VISIBILITY. TOYOTA CLEARLY HAS USED DEFECTIVE PARTS TO ENCASE THE HEADLIGHTS. AGAIN, MY FRIENDS WITH PRIUSES HAVE THE SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759023August 24, 2015
POWER TRAIN, UNKNOWN OR OTHER, ELECTRICAL SYSTEM
THE VEHICLE RUNS OK AND A FEW MINUTES LATER THE YELLOW TRIANGLE TURNS ON, AS WELL AS THE CHECK ENGINE LIGHT AND THE VEHICLE STARTS TO LOSE POWER. AFTER A FEW MORE MINUTES THE RED STEERING WHEEL LIGHT COMES ON ALONG WITH THE "CHECK HYBRID SYSTEM" MESSAGE AND THE REST OF THE LIGHTS AND THE VEHICLES LOSES ALL POWER AND STOPS. IT WILL NORMALLY TURN BACK ON BUT THERE WAS ONE OCCASION WHERE IT DIDN'T AND MY HUSBAND HAD TO PUSH THE CAR TO A PARKING LOT. I TOOK THE CAR IN ON THE RECALL WHICH SHOULD COVER THIS BUT ALL THEY DID WAS UPDATE THE SOFTWARE AND BLAME THE ISSUE ON A CAR ACCIDENT. I DON'T KNOW IF THIS IS TRUE AS JUST PURCHASED THE VEHICLE BUT IT SOUNDS TO ME THAT THEY COULD HAVE FIXED THE ISSUE UNDER THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10750250August 21, 2015
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
THIS HAPPENED TWICE. THE FIRST TIME I WAS DRIVING 40MPH, THE CHECK ENGINE LIGHT CAME ON AND THEN THE ACCELERATOR STOPPED WORKING. THEN THE CHECK HYBRID SYSTEM LIGHT CAME ON AND I GUIDED THE CAR OVER TO THE SIDE OF THE ROAD. THE CAR WOULD START BUT THE ACCELERATOR WOULD NOT FUNCTION AND THE (DIGITAL) SPEEDOMETER NUMBERS DISAPPEARED. I BROUGHT THE CAR TO THE DEALERSHIP WHERE THEY REPLACED A VALVE AND TOLD ME IT WAS FIXED. TWO DAYS LATER (AFTER DRIVING THE CAR WITHOUT INCIDENT ON SEVERAL TRIPS FOR AT LEAST 40 MILES) THE SAME EXACT THING HAPPENED, HOWEVER THIS TIME I WAS TRAVELLING 50 MPH WHILE ENTERING A VERY BUSY HIGHWAY DURING RUSH HOUR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747887August 11, 2015
SERVICE BRAKES
I HAVE HAD THIS PROBLEM EVER SINCE I BOUGHT THIS CAR USED FROM A TOYOTA DEALERSHIP. IF I DRIVE OVER AN UNEVEN SURFACE, POTHOLE, ETC., MY CAR WILL SKIP AND THEN LURCH FORWARD. IT IS WORST ON WET ROADS. I HAVE TROUBLE STOPPING IT. ON SNOW I HAVE LITTLE TO NO TRACTION. I GOT A NEW SET OF TIRES AND I WASTED MY MONEY. NO DIFFERENCE. I DON'T FEEL SAFE DRIVING THIS VEHICLE. I HAVE BEEN DRIVING FOR YEARS, HAD MANY DIFFERENT VEHICLES, DRIVE AS PART OF MY JOB, AND HAVE NEVER EXPERIENCED ANYTHING LIKE IT. CONTACTING TOYOTA ABOUT IT WAS A WASTE OF TIME. I HAVE SPOKEN TO OTHER PRIUS 2010 OWNERS AND EVERY ONE SAYS THE SAME THING ABOUT HOW IT HANDLES WHEN GOING OVER BUMPS. THE SKIP AND LURCH COULD EASILY RESULT IN A REAR END COLLISION. I THINK THIS IS SOMETHING TOYOTA JUST DOESN'T WANT TO ADMIT TO AS BEING A PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746823August 6, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT APPROXIMATELY 55 MPH, THE HEADLIGHTS WERE VERY DEEM AND VISIBILITY WAS DIMINISHED. AFTER INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT THE PASSENGER SIDE LOW BEAM HEADLIGHT WAS OUT AND TWO DAYS LATER THE DRIVER SIDE LOW BEAM FAILED. THE LIGHT BULBS WERE REPLACED. THE CONTACT MENTIONED THAT THE LOW BEAM HEADLIGHT BULBS WERE REPLACED A TOTAL OF FOUR TIMES. THE VEHICLE WAS NEVER TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC TO GET A DIAGNOSIS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 99,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746245August 4, 2015
AIR BAGS
AIRBAG LIGHT TURNED ON AND WAS DIAGNOSED AS 'FAULTY AIR BAG ON DRIVER SIDE DUE TO WIRING HARNESS ISSUE'. I DID NOT EXPECT TO PAY FOR THIS REPAIR AS AIRBAGS ARE FEDERALLY REGULATED 'SAFETY' ITEMS. CAR WAS JUST OUT OF WARRANTY. I DID MAKE A CLAIM TO TOYOTA AND PART WAS PAID FOR. HOWEVER, WORLD TOYOTA IN ATLANTA DID CHARGE ME $293 FOR THE LABOR. I WOULD APPRECIATE ANY INFORMATION YOU CAN OFFER ON THIS MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743292July 24, 2015
EXTERIOR LIGHTING
ONE OR BOTH HEADLIGHTS AND FRONT PARKING LIGHTS HAVE HAD TO BE REPLACED FOUR TIMES NOW, STARTING IN 2012. LATEST INCIDENT IS JULY 2015.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743293July 24, 2015
SERVICE BRAKES
CAR SEEMS TO LURCH FORWARD BEFORE STOPPING WHEN BRAKING ON A ROUGH SURFACE. THIS IS AN ONGOING PROBLEM. DESPITE NHTSA NOTICE THAT THERE IS A SOFTWARE FIX AVAILABLE FOR SOME 2010 PRIUSES, TOYOTA MAINTAINS MY CAR IS NOT INCLUDED IN THE BATCH THAT WAS TO RECEIVE THEM. UPDATE 9/15/15*CW UPDATED 12/06/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743397July 24, 2015
ENGINE
EXCESSIVE OIL CONSUMPTION, 2-3 QT PER 5000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735732July 22, 2015
SERVICE BRAKES, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
AS MANY PREVIOUS OWNERS DESCRIBED, I AM ALSO HAVING PROBLEMS WITH THE BRAKES AT LOW SPEED SINCE THE BEGINNING OF OWNING THIS VEHICLE (OCTOBER 2009). DEALER COULDN'T REPLICATE THE PROBLEM. ALTHOUGH THE CAR WENT THROUGH THE RECALL FOR THE BREAK SYSTEM IS STILL HAVING THE SAME ISSUE EVER SINCE. THE OTHER ISSUE WITH THE BRAKES HAPPENS AFTER RAIN. IT MAKES A SCREECHING NOISE WITHOUT PERFORMANCE BEING EFFECTED. IT GOES AWAY USUALLY WITHIN A HALF AN HOUR. THIS HAS BEEN AN ONGOING THING TOO FOR FEW YEARS BY NOW. THE OTHER ISSUE I HAD AS WELL AS OTHERS IS DIMMING OF LIGHTS THAT HAS BEEN OCCURRING SINCE LAST YEAR. WE NEEDED TO SWITCH THE LIGHTBULBS MORE FREQUENTLY THAN SEEMS NORMAL. DIDN'T EVEN THINK IT WAS OUT OF THE ORDINARY UNTIL I READ THE COMMENTS HERE ABOUT IT. THE OTHER PROBLEM I STARTED TO HAVE IS WITH A STEREO DISPLAY SYSTEM AND THE VOICE ACTIVATION FOR THE BLUETOOTH. THE DISPLAY HAD SOME WEIRD LINES ON IT AFTER A VERY COLD OR A VERY HOT DAY (RADIO WAS WORKING FINE JUST THE DISPLAY WAS NOT WORKING PROPERLY). EVENTUALLY GOES BACK TO NORMAL BUT THIS STARTED HAPPENING THE LAST YEAR OR SO. THE SAME TIME ALSO HAD A PROBLEM WITH THE VOICE ACTIVATION UNIT WHICH TURNED ON UNEXPECTEDLY AND TURNED BACK ON IN 10 SECONDS AFTER EACH TIME I TURNED IT OFF. THIS WAS HAPPENING FOR A GOOD 30 MIN AT THAT TIME. THIS ONLY OCCURRED TWICE BUT BOTH TIMES WAS AFTER A HOT DAY LAST SUMMER. THIS YEAR SO FAR HAVEN'T HAPPENED YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735091July 20, 2015
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I WAS DRIVING HOME FROM HAVENLOCK, NC ON US 70, US 258, US 58 AND US 264. I NOTICED THAT MY LOW BEAM HEADLIGHTS WERE VERY DIM MAKING IT VERY HARD TO SEE ROAD MARKING OR SIGNS. THERE IS A STRETCH OF US 58 WHERE THEY ARE REPAVING AND THEY ARE NO ROAD MARKING AT ALL AND I COULD NOT SEE WHERE MY LANE (2 WAY TRAFFIC). I CONSIDERED THIS A VERY SERIOUS PROBLEM THAT THE HEADLIGHT ARE DIM AND COULD HAVE LED TO A VERY SERIOUS ACCIDENT. I HAVE NOTICED THAT OTHERS HAVE COMPLAINED ABOUT THE SAME PROBLEM WITH THE PRIUS 2010. NOT ABLE TO SEE MORE THAN 30 FEET AHEAD ON A VERY DARK NIGHT IS VERY SCARY AND HAD ME SHAKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733941July 14, 2015
EXTERIOR LIGHTING
THE LOW BEAM HEADLIGHTS ON THIS CAR HAVE BEEN BURNING OUT FREQUENTLY (APPROXIMATELY EVERY SIX MONTHS) SINCE THIS FIRST INCIDENT. IN ONE INCIDENT IN DECEMBER, 2014, BOTH LIGHTS BURNED OUT AT THE SAME TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10731990July 4, 2015
FUEL/PROPULSION SYSTEM
THE VEHICLE'S FUEL GUAGE BECAME STUCK CAUSING ME TO RUN OUT OF FUEL ON A BUSY HIGHWAY ALMOST RESULTING IN AN ACCIDENT. AN ATTEMPT TO REFILL THE TANK WAS ONLY MINIMALLY SUCCESSFUL IN THAT ONLY 3 GALLONS WERE ACCEPTED BY THE TANK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730730June 27, 2015
ENGINE
WAITING FOR REPLY FROM TOYOTA: INCREASED OIL CONSUMPTION PAST 100K MILES NORMAL FOR A 2010 TOYOTA PRIUS AT 1 QUART PER 2000 MILES? OIL SOOT WIPED FROM EXHAUST PIPE. YELLOW LOW OIL WARNING LIGHT AND BEEP SOUNDS WHEN MAKING HARD TURNS. ON JUNE 1, 2015 AT 101131 MILES, OIL LEVEL WAS DOWN 2 QUARTS AND REQUESTED AN OIL CHANGE AND FILTER FROM DEALER. ABOUT 2000 MILES LATER ON JUNE 26, 2015 AT 103300 MILES, 1 QUART OF 5-30 SAE MOBILE 1 FULL SYNTHETIC OIL FOR HIGH MILEAGE CARS WAS ADDED TO TOP OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725959June 18, 2015
VEHICLE SPEED CONTROL, SERVICE BRAKES
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING AT 20 MPH, THE CONTACT DROVE OVER A POTHOLE AND THE VEHICLE VEERED TO THE RIGHT. IN ADDITION, THE VEHICLE ACCELERATED IN EXCESS. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER, WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS AWARE OF NHTSA CAMPAIGN NUMBER: 10V039000 (SERVICE BRAKES, AIR). THE FAILURE MILEAGE WAS 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725073June 13, 2015
ENGINE
VEHICLE SUDDENLY HAS EXCESSIVE OIL CONSUMPTION AT AROUND 110000. SERVICED AT DEALER SINCE NEW, NO LEAKS. NEED TO ADD OIL EVERY 1K MILES. WHEN SERVICE LIGHT CAME ON, DIPSTICK WAS DRY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724115June 8, 2015
SERVICE BRAKES
WE HAVE EXPERIENCED INCONSISTENT BREAK FEEL AFTER ABS ACTUATION DURING SLOW AND STEADY APPLICATION OF THE BRAKES ON ROUGH OR SLICK ROAD SURFACES. WE NOTICED ALSO THAT THERE WAS A RECALL ON THIS ISSUE IN 2010 BUT OUR PARTICULAR CAR (BY VIN NUMBER) DID NOT QUALIFY. WE THINK THAT THE RECALL SHOULD HAVE INCLUDED A BROADER SAMPLE OF SAME YEAR AND MODEL. WE HAVE BROUGHT THE PROBLEM TO THE ATTENTION OF THE DEALERSHIP SEVERAL TIMES BUT THEY HAVE DISMISSED IT AS NORMAL OPERATION OF BRAKES. WE FEEL VERY UNSAFE IN THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723643June 5, 2015
SERVICE BRAKES
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. WHILE DRIVING 10 MPH, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO RESPOND. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722435May 30, 2015
SERVICE BRAKES
I READ THE COMPLAINTS & FOUND ONE LISTED RECENTLY DATED 5/22/15 THAT DESCRIBES THE EXACT PROBLEM I HAVE. MY PRIUS IS A 2010 PURCHASED IN 7/09 & SHORTLY THEREAFTER, I NOTICED THE BRAKING ISSUE. THE FOLLOWING INFO IN QUOTES IS COPIED FROM THE OTHER COMPLAINT WHICH IS THE SAME ISSUE I HAVE - (OTHER COMPLAINT STATED) "WHEN YOU ARE AT LOWER SPEEDS AND HIT A POTHOLE OR BIG BUMP WHILE BREAKING, THERE'S A SUDDEN 'JOLT' AND IT FEELS AS IF THE BREAKS HAVE BEEN COMPLETELY RELEASED MOMENTARILY. IT ALMOST FEELS AS IF THE CAR LURCHES FORWARD. I FEEL IT HEIGHTENS THE CHANCE OF A CRASH DUE TO INCREASED DECELERATION TIME." IT SOMETIMES FEELS LIKE YOU ARE SLIDING ON ICE & HAVE NO CONTROL OVER THE CAR. (AND IT IS SCARY WHEN IT HAPPENS!) I HAD TOYOTA CHECK MY VEHICLE A FEW TIMES, BUT THEY WERE NOT ABLE TO DUPLICATE THE PROBLEM, SO NOTHING WAS FIXED. I THOUGHT IT WAS JUST MY CAR THIS WAS HAPPENING TO. NOW I FIND THAT I AM NOT ALONE IN THIS. THE COMPLAINT I REFERENCED STATED THAT THERE WAS AND A "PREVIOUS INVESTIGATION & PARTIAL RECALL BUT IT DIDN'T AFFECT ALL OF THE 2010 PRODUCTION VEHICLES, JUST A PORTION." I NEVER HEARD ABOUT ANY RECALL OR INVESTIGATION ON THIS. I AGREE WITH THE OTHER COMPLAINT THAT "THIS NEEDS TO BE RE-INVESTIGATED AS MY CAR AND COUNTLESS OTHER CARS (BOTH INVOLVED AND NOT INVOLVED IN THE LAST RECALL) ARE (STILL) MALFUNCTIONING WHEN IT COMES TO THE BREAKING SYSTEM AT SLOWER SPEEDS WHEN ON ROUGH ROADS / ENCOUNTERING POTHOLES / BUMPS." MY CAR STILL HAS THIS PROBLEM EVEN AS IT IS NOW 5 YEARS OLD. WHAT NEEDS TO BE DONE TO CORRECT THIS ISSUE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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