Toyota Prius Complaints (2010)

2,829 consumer complaints on file.

#10825645February 11, 2016
SERVICE BRAKES
WHEN BRAKING ON A BUMPY ROAD, OVER A POT HOLE OR ON SLIPPERY ROAD THE BRAKES SLIP AND THE CAR PROPELS FORWARD . THIS HAPPENS ON CITY STREETS WHILE IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825220February 9, 2016
EXTERIOR LIGHTING
HEADLIGHTS STOPPED WORKING. I GOT INTO MY CAR TO DRIVE TO WORK AND FOUND ONE BULB OUT. THAT NIGHT I GOT INTO MY CAR TO DRIVE HOME AND FOUND THE OTHER BULB OUT. I HAD TO DRIVE HOME IN THE RAIN WITH NO HEADLIGHTS, USING MY HIGH BEAMS WHENEVER POSSIBLE. CHANGED OUT THE BULBS NUMEROUS TIMES AND NOTHING CAME ON. WHEN TAKEN TO THE DEALERSHIP WAS TOLD AN UPDATED WIRING HARNESS WAS NEEDED AND WOULD COST ME NEARLY $800! IF THE WIRING HARNESS NEEDED TO BE UPDATED, TOYOTA CLEARLY KNEW THERE WAS AN ISSUE CAUSING THE HEADLIGHTS TO SHORT. I NOW HAVE A VEHICLE THAT I CANNOT DRIVE SAFELY BECAUSE I CANNOT AFFORD TO FIX TOYOTA'S DEFECTIVE EQUIPMENT!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824653February 6, 2016
EXTERIOR LIGHTING
HEADLIGHTS HAVE GONE OFF WHILE DRIVING AT NIGHT. REPLACEMENT OF THE BULBS BEGAN IN 2013. ONLY RECENTLY WHILE DRIVING AT NIGHT ON THE INTERSTATE AND BACK ROADS,DID WE REALIZE THAT WERE SOMETIMES WORKING AND THIS WAS A REOCCURRING ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824393February 5, 2016
SEAT BELTS
REAR SEAT BELTS STOPPED RETRACTING AND REMAIN AT ALL TIMES FULLY EXTENDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822316January 26, 2016
SERVICE BRAKES
DRIVING ON HIGHWAY THE ABS AND BRAKE WARNING LIGHTS CAME ON AND AN ALARM STARTED SOUNDING. I WAITED UNTIL LIGHT TRAFFIC APPLIED BRAKES PEDAL FELT LIKE I WAS PRESSING ON A BRICK, NO BRAKING OCCURRED I PRESSED HARDER, THE BRAKES BECAME SOFTER WENT TO THE FLOOR AND THE BRAKE PADS GRABBED HARD ON THE WHEELS. THERE IS NO CONTROLLED BRAKING ON THE CAR. DEALERSHIP SAYS THE BRAKE BOOSTER PUMP FAILED, THIS IS THE SAME YEAR MODEL THAT HAD BRAKING PROBLEMS RELATED TO NITROGEN IN THE BREAK LINES CAUSED BY A FAILED BRAKE BOOSTER PUMP. THE VIN IS ALSO VERY CLOSE TO AFFECTED VEHICLES. FORTUNATELY WHEN THIS OCCURRED I WAS IN A POSITION TO NAVIGATE TO WHERE I COULD TEST THE BRAKES IN A FAIRLY CONTROLLED ENVIRONMENT. HAD IT HAPPENED IN HEAVY TRAFFIC IT WOULD HAVE ALMOST CERTAINLY RESULTED IN A SERIOUS ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821970January 25, 2016
EXTERIOR LIGHTING
LOW BEAM HEADLAMPS CONTIUALLY FAIL. I'VE HAD TO REPLACE LIGHTS NO LESS THAT 8 TIMES SINCE 2012! NOT ONLY AN EXPENSE, BUT POSES A SIGNIFICANT HAZARD. I WAS TOLD RECENTLY THE THE CAUSE IS A KNOWN DEFECT IN THE WIRING HARNESS WHICH HAS SINCE BEEN CORRECTED. HOWEVER, ON 2 OCCASIONS THE LOCAL TOYOTA DEALER TOLD ME THAT THE "SYSTEM" I FINE AND THAT I HAVE TO BE MORE CAREFUL IN REPLACING THE BULBS. THE CAR CAN BE PARKED, OR ACTIVE. THERE IS NOW WARNING OR SPECIFIC MILAGE. SEEMS RANDOM. MOST RECENT OCCURRENCE 01/24/2016.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821583January 21, 2016
ENGINE, SEATS, EXTERIOR LIGHTING
BURNING OIL ISSUE. FRONT HEAD LIGHT SHORT CIRCUIT OR BURNED OUT. LEATHER SEAT SEPARATED TWICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821484January 21, 2016
EXTERIOR LIGHTING
HEADLIGHTS STARTED GETTING DIM. REPLACED BULBS WITH NEW HID BULBS. HEADLIGHTS STILL DIM. DEALER CLAIMS WATER IS IN BOTH HEADLIGHTS. REQUIRES ME TO REPLACE BOTH HEADLIGHT ASSEMBLIES FOR $1,000. NOT COVERED UNDER WARRANTY. AS AN ENGINEER I CLAIM POOR DESIGN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820690January 17, 2016
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS REPEATEDLY STOP WORKING. REPLACED BULBS MULTIPLE TIMES. THEY STOP WORKING EVERY FEW MONTHS. LAST WEEK, THEY BOTH EXTINGUISHED AT THE SAME TIME. HAD TO DRIVE HOME IN THE DARK, UNTIL I REALIZED THE HIGH BEAMS WORKED. TOYOTA WON'T REPAIR THE DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820477January 15, 2016
ENGINE, UNKNOWN OR OTHER
I ALONG WITH AN ALARMING AMOUNT OF OTHERS HAVE EXPERIENCED THE 2010 PRIUS BEGIN TO BURN OIL AT AN ALARMINGLY HIGH RATE AROUND 60-80K MILES. THIS IS ACCOMPANIED WITH AN EMISSION INTO THE CABIN OF NOXIOUS FUMES DURING HIGH OIL BURN RATE (HEAVIER ACCELERATION) MOMENTS. WE HAVE ALL BEEN TOLD BY THE DEALERSHIPS THAT THIS IS "NORMAL". THIS HAS LED TO BURNING OVER A QUART OF OIL EVERY 1000 MILES, HEADACHES FROM THE FUMES, AND NOW I HAVE FOUND OUT THERE IS SUBSTANTIAL SOOT BUILDUP IN THE ENGINE RESULTING FROM THE OIL BURNING REQUIRING VERY COSTLY REPAIRS. TOYOTA REFUSES TO DO ANYTHING TO HELP OR EVEN ACKNOWLEDGE THE COSTLY ISSUE.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10838341January 13, 2016
SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES
AS I WAS DRIVING, I NOTICED THAT WHEN I PRESSED ON THE BRAKES, THE CAR WOULD JERK FORWARD BEFORE COMING TO A STOP. ONCE STOPPED (BUT STILL TURNED ON), THE CAR MADE A BUZZING NOISE I HAD NEVER HEARD BEFORE. NO WARNING LIGHTS CAME ON, AND THE BRAKES DID NOT SQUEAK. AN HOUR LATER, MY HUSBAND DROVE THE CAR HOME FOR ME (I RODE WITH A FRIEND), AND HE REPORTED THAT WARNING LIGHTS CAME ON AND THE BRAKES DID NOT WORK PROPERLY. IN ORDER FOR THE BRAKES TO WORK, HE HAD TO PRESS VERY HARD ON THEM AND ALSO ALLOW MUCH MORE DISTANCE FOR THE CAR TO STOP. HE COULD HAVE EASILY CRASHED INTO THE BACK OF ANOTHER VEHICLE. HE TOOK THE CAR TO THE TOYOTA DEALERSHIP AND WAS INFORMED THE BRAKE BOOSTER ASSEMBLY WOULD HAVE TO BE REPLACED. THIS IS THE SAME COMPLAINT AS A 2010 PRIUS RECALL, BUT MY VIN NUMBER WAS NOT INCLUDED IN THE RECALL, SO I DID NOT RECEIVE A NOTICE IN THE AIL. ALSO, WE HAD TO PAY $3008 TO HAVE THE BRAKE BOOSTER ASSEMBLY REPLACED. THE CONSUMER REFERENCED RECALL # 13V235000. UPDATED 02/11/16. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10817000December 30, 2015
EXTERIOR LIGHTING
HEADLIGHT OUT LAST YEAR. REPLACED BOTH. ONE HEADLIGHT OUT THIS MONTH. REPLACED THE ONE WITH PREVIOUS YEAR GOOD BULB. NOW, BOTH LOW BEAMS OUT, ONLY HIGH BEAMS WORK. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10816757December 29, 2015
ELECTRICAL SYSTEM, ENGINE, STEERING
CHECK HYBRID SYSTEM CAR SHUTS OFF AND CAN NOT RESTART, TRIED SYSTEM RESET PER MANUAL BUT WOULD NOT CLEAR HYBRID. TOWED TO DEALER, DTC CODE P3004-800, TECH SAID THIS WAS THE ONLY CODE, HAD RECALL EOE REFLASH 04-14-2014 IPM EXTENDED 15 YEARS. CAR WAS IN MOTION PER WIFE. (IT HAD BEEN RAINING) THE DTC P3004-800 POWER CABLE MALFUNCTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10811536December 21, 2015
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN, UNKNOWN OR OTHER
CAR WOULD NOT DRIVE, OR REVERSE IT SHIFTS TO NEUTRAL SINCE FIRST WEEK I BOUGHT THE CAR IN AUG 2010. I BOUGHT A TOYOTA PRIUS III 2010 (FROM THE DEALERSHIP TOYOTA OF KEARNEY MESA IN SAN DIEGO) IN 2010. THE CAR FROM THE BEGINNING WOULD SHIFT BACK TO NEUTRAL WHEN I SET IT TO DRIVE OR REVERSE. I BOUGHT THE CAR AND AM THE ONLY OWNER). AFTER I ENCOUNTER THIS, WITHIN THE WEEK I TOOK IT TO THE DEALERSHIP WHERE I BOUGHT IT (SAN DIEGO KEARNY MESA) AND THEY TOLD ME THAT IT WAS NOT A PROBLEM. YES, IT WAS A PROBLEM AND THEY REFUSED TO FIX IT. THIS HAS HAPPEN TO MY CAR FROM WEEK 1. NOW 5 YEARS LATER, TODAY, THE CAR WOULD NOT ENGAGE IN "D" OR REVERSE. I TRIED AT LEAST FOR 10 MINUTES. I CALLED A DEALERSHIP NOW IN SEATTLE (SINCE I TAKE MY CAR HERE FOR SERVICE) AND I WAS TOLD THAT THEY NEVER HEARD ABOUT IT. I SEARCHED ONLINE AND I FOUND THAT THIS PROBLEM/BUG DOES HAPPEN. TODAY I COULD NOT SET MY CAR TO DRIVE OR REVERSE FOR ABOUT 10-15 MINUTES. IT'S A SAFETY ISSUE. MY STEPS: 1. DEPRESS POWER BUTTON (TO TURN ON) 1.1. WAIT ABOUT 5-10 SECONDS 2. DEPRESS THE BREAK + ENGAGE IN D (DRIVE) OR (R) REVERSE. 3. THE CAR GOES TO "N" NEUTRAL AND CANNOT BE PUT IN GEAR DRIVE OR REVERSE. 4. TURN CAR OFF. GO BACK TO STEP 1 UNTIL YOUR CAR ENGAGES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10810845December 17, 2015
EXTERIOR LIGHTING
I REPLACED BOTH HEADLAMPS AFTER HAVING THE PASSENGER SIDE LOW BEAM GO OUT ABOUT TWO WEEKS AGO. THIS MORNING ON MY WAY TO WORK, IN THE DARK, I HAD THAT SAME LAMP GO OUT AGAIN. I TURNED AROUND TO HEAD BACK HOME WHEN THE DRIVER SIDE LAMP WENT OUT AS WELL. I WAS ONLY A FEW BLOCKS FROM HOME AT LEAST BUT THIS IS COULD HAVE BEEN INCREDIBLY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10810135December 14, 2015
ENGINE
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, THE VEHICLE STALLED. THE CHECK ENGINE AND GENERAL WARNING LIGHTS ILLUMINATED. THE CONTACT COASTED OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE WATER PUMP FAILED AND NEEDED TO BE REPLACED. THE VIN WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 12V536000 (ENGINE AND ENGINE COOLING, HYBRID PROPULSION SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809704December 11, 2015
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
ON MAY 30, 2015, OUR HOME BURNED TO THE GROUND. THE FIREFIGHTERS ARE CERTAIN THE CAUSE OF THE FIRE WAS MY 2010 PRIUS - THEY KNOW THE FIRE STARTED IN THE REAR OF THE GARAGE, THE ONLY OTHER ITEM IN THAT AREA WAS A BICYCLE. ARSON, FAULTY WIRING AND ACCIDENTS WERE RULED OUT. INVESTIGATIONS CONTINUE, BUT THEY HAVE IDENTIFIED AN ARC BETWEEN THE BATTERY AND THE RELAY SWITCH. MY HOMEOWNERS INSURANCE CARRIER (ERIE) IS TRYING TO DECIDE WHETHER THEY SHOULD EXPEND THE ADDITIONAL $1,500 TO OPEN THE RELAY SWITCH BOX TO SEE IF THEY CAN DETERMINE IF THE ARC WAS THE CAUSE OF THE FIRE, OR A RESULT. FROM THE VIDEO FOOTAGE, IT IS OBVIOUS THAT THE WATER BEING POURED ONTO THE GARAGE INCREASED THE INTENSITY OF THE FIRE, WHICH WAS DUE TO THE MAGNESIUM BATTERY. THESTARPRESS.COM HAS ALL THE VIDEO: HTTP://WWW.THESTARPRESS.COM/VIDEOS/NEWS/2015/06/03/28436619/ WE WERE TRAPPED IN AN UPSTAIRS BEDROOM FOR 40 MINUTES - AND GIVEN UP FOR DEAD BEFORE THE 911 OPERATORS HEARD MY LABORED BREATHING OVER THE STILL-OPEN PHONE LINE. A HEROIC FIREFIGHTER THREW HIMSELF THROUGH THE WALL OF OUR SECOND-STORY BEDROOM TO RESCUE US. MY HUSBAND WAS NOT BREATHING WHEN HE WAS REMOVED FROM HOME, BUT WE HAVE BOTH RECOVERED. WE HAD BEEN OUT TO DINNER EARLIER IN THE EVENING, BUT THE CAR HAD BEEN PARKED IN OUR GARAGE FOR SEVERAL HOURS. I HAVE HEARD OF MANY OTHER PRIUS FIRES, AND WANTED TO ALERT YOU TO OUR EXPERIENCE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10809227December 9, 2015
ELECTRICAL SYSTEM
BOTH HEADLIGHTS (LOW BEAM) GO OUT AT THE SAME TIME. NO APPARENT ISSUE WITH THE FUSES. REPLACEMENT BULBS EXPERIENCE A SHORTER THAN EXPECTED (APPROX. 6 WEEKS) LIFE BEFORE BURNING OUT AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808584December 5, 2015
EXTERIOR LIGHTING
REPETITIVE AND FREQUENT LOW BEAM BULB FAILURES. REPLACEMENT BULBS LASTING ONLY 3 TO 6 MONTHS BEFORE NEEDING TO BE REPLACED AGAIN. ALWAYS DRIVE WITH THE HEADLIGHTS ON LOW BEAM DURING THE DAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808533December 4, 2015
ELECTRICAL SYSTEM
MY CARS LOW BEAM HEADLIGHTS FAIL QUITE OFTEN; SOMETIMES LASTING LESS THAN TWO WEEKS. AT OTHER TIMES, THE BULBS PUT OUT VERY LITTLE LIGHT. THE FAILURES MOST OFTEN HAPPEN WHEN THE LIGHTS ARE FIRST TURNED ON, OR WHEN SWITCHING BETWEEN HIGH AND LOW BEAM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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