Toyota Prius Complaints (2010)

2,829 consumer complaints on file.

#10892882August 3, 2016
UNKNOWN OR OTHER
A RECALL ISSUED FOR AN ELECTRONIC COMPONENT OF MY VEHICLE IN FEBRUARY 2014. AFTER SEARCHING THE RECALL DATABASE BY MY VIN, I LEARNED OF THE RECALL AND MADE AN APPOINTMENT (MARCH 8, 2014) TO HAVE MY CAR SERVICED BY THE SAME DEALERSHIP WHERE I PURCHASED IT (NORTH HOLLYWOOD TOYOTA, 4606 LANKERSHIM BLVD, NORTH HOLLYWOOD, CA 91602). WHEN I WENT TO PICK UP THE VEHICLE, I WAS TOLD BY DEALERSHIP EMPLOYEES THAT THE RECALL DID NOT APPLY TO MY CAR, AND THEREFORE NO FIX WAS MADE. THE RECALL WEBSITE SHOWS THAT THE RECALL REMAINS TO THIS DAY, AND IS MARKED INCOMPLETE. IT IS UNACCEPTABLE (AND DANGEROUS) THAT I BROUGHT MY CAR, WITH A KNOWN RECALL, TO A TOYOTA DEALERSHIP, AND WHEN I INQUIRED ABOUT THE RECALL, I WAS APPARENTLY LIED TO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892140August 1, 2016
AIR BAGS
REPEATED CODE B1826. TESTED WIRING TO THE DRIVER SIDE AIRBAG; FOUND 4 VOLTS ON ONE OF THE WIRES DIAG SHORT TO POWER IN THE DRIVER SIDE FLOOR WIRE HARNESS CAUSING THE AIRBAG WARNING LIGHT TO ILLUMINATE AND DEACTIVATE THE AIRBAG SYSTEM. WIRE WAS CHAFFED DUE TO MOVEMENT OF DRIVERS SEAT. THIS IS NEARLY IDENTICAL TO THE GM RECALL OF 2010 CHEVROLET IMPALA SEDANS ISSUES JULY 21, 2016. GM ADMITS A PROBLEM WITH CHAFFED WIRING, BUT TOYOTA WITH NEARLY AN IDENTICAL PROBLEM DOES NOT RECOGNIZE THAT IT HAS A PROBLEM...OR PAY FOR THE REPAIRS $1482.00. PROBLEM WAS INTERMITTENT FOR MORE THAN 6 MONTHS BEFORE DEALER COULD SOLVE THE PROBLEM. MOST OF THAT TIME AIRBAGS WERE INOPERATIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892144August 1, 2016
AIR BAGS
RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10891649July 29, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE RADIO, TURN SIGNALS, INTERIOR LIGHTS AND DASHBOARD LIGHTS FUNCTIONED INTERMITTENTLY INDEPENDENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS THEN TAKEN BACK TO THE DEALER WHO DIAGNOSED THAT THE WIRING HARNESS IN THE VEHICLE WAS COATED WITH SOY AND THAT AN ANIMAL CHEWED ON IT CAUSING THE FAILURE. THE TECHNICIAN DIAGNOSED THAT THE ENTIRE WIRING HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 114,413. UPDATED 09/22/16*LJ UPDATED 10/05/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888938July 27, 2016
EXTERIOR LIGHTING
FOR THE PAST YEAR, THE LOW BEAMS ON MY 2010 PRIUS CONTINUE TO BURN OUT WITHIN A FEW MONTHS OF BEING REPLACED. I HAVE HAD TO DRIVE TWICE IN THE DARK WITH NO LOW BEAMS AND HAD TO USE MY HIGH BEAMS UNTIL I WAS ABLE TO GET HOME/BUY NEW BULBS. IT DOESN'T MATTER WHAT BRAND OR TYPE OF BULB I USE, THEY ARE BURNING OUT WITHIN 45-60 DAYS OF REPLACEMENT. IT'S EXTREMELY DANGEROUS ESPECIALLY SINCE I SPEND A MAJORITY OF MY TIME DRIVING FOR WORK. THE TOYOTA DEALER I TOOK MY VEHICLE TO IN MAY 2016 TOLD ME THERE WAS NO PROBLEM, THEY'D NEVER HEARD OF ANY PROBLEMS WITH THE LIGHTS, AND THAT I JUST NEEDED TO BUY "EXPENSIVE" BULBS. AFTER INSTALLING THE MOST EXPENSIVE BULBS I COULD FIND, BOTH HEADLIGHTS BURNED OUT WITHIN 60 DAYS. IT'S VERY FRUSTRATING BUYING NEW BULBS EVERY 2 MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888414July 25, 2016
TRACTION CONTROL SYSTEM, SERVICE BRAKES
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. WHILE DRIVING APPROXIMATELY 5 MPH, THE BRAKE PEDAL HAD TO BE DEPRESSED TO THE FLOORBOARD TO STOP THE VEHICLE. THE TRACTION CONTROL, ABS, AND BRAKE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE PRESSURE ACCUMULATOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V235000 (SERVICE BRAKES). THE APPROXIMATE FAILURE MILEAGE WAS 75,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10887551July 21, 2016
SERVICE BRAKES
I AM EXPERIENCING A RESURGENCE OF THE ACCELERATION WHILE BRAKING PHENOMENON THAT WAS THE BASIS OF THE 2010 RECALL. WE HAD THE CAR FIXED AT THE TIME OF THE RECALL. THE INCIDENTS RELATE TO WHEN I AM BRAKING AND HAPPEN TO GO OVER A BUMP OR HIT A POTHOLE. AS I AM BREAKING THE CAR SUDDENLY ACCELERATES FORWARD AND YOU HAVE TO KEEP BREAKING HARDER TO KEEP FROM HAVING THE CAR GET AWAY FROM YOU. IT IS NOW HAPPENING ALMOST CONSISTENTLY. AFTER CALLING THE LOCAL TOYOTA DEALER AND THE GENERAL TOYOTA NUMBER, I FIND OUT THAT THEY ARE NOT WILLING TO APPLY THE SAME FIX AS THEY DID IN 2010. I AM NOW FORCED TO TAKE THE CAR IN AND HAVE IT DIAGNOSED AND DON'T KNOW WHAT THEY WILL CHARGE ME FOR THAT. THEN TOYOTA SAID I COULD CALL THEM BACK TO SEE IF THERE IS ANYTHING THEY CAN DO I DON'T UNDERSTAND WHY THEY DON'T HAVE TO STAND BY A FIX THAT IS NOT RELATED TO WEAR AND TEAR BUT RATHER A MALFUNCTION IN THE WAY THEY BUILT THE CAR. IT SHOULD NEVER BE RIGHT TO HAVE A CAR ACCELERATE IF ONE IS BRAKING. THE ONLY DAMAGE TO DATE HAS BEEN A GLARE FROM A CONSTRUCTION WORKER WHO WAS TELLING ME TO STOP ONLY TO SEE THE CAR LURCH TOWARD HIM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885303July 16, 2016
SERVICE BRAKES, VEHICLE SPEED CONTROL
I WAS IN A PARKING STRUCTURE GOING APPROXIMATELY 15 MPH WHEN I REMOVED MY FOOT FROM THE ACCELERATOR TO PRESS THE BRAKE. BEFORE I COULD GET MY FOOT TO THE BRAKE, THE CAR QUICKLY ACCELERATED. IT TOOK AT LEAST TWO ATTEMPTS AT PUSHING THE BRAKE PEDDLE BEFORE THE CAR CAME TO A STOP. AND, TO BE HONEST, THE GUARDRAIL THE CAR HIT HELPED ACTUALLY STOP THE VEHICLE. IT WAS TOTALLY UNEXPECTED AND EXTREMELY SCARY. IN HINDSIGHT, I SHOULD HAVE SUSPECTED THAT THERE MAY BE A PROBLEM WHEN I NOTICED THAT SOMETIMES WHEN APPLYING THE BRAKES TO COME TO A STOP THERE WOULD BE A FEELING OF THE BRAKES SLIPPING AND THE CAR LURCHING FORWARD A BIT. THE DEALERSHIP HAD THE CAR TOWED IN TO GET CHECKED OUT, AND I HAVE BEEN TOLD THAT THEY WILL NOTIFY TOYOTA. IN THE MEANTIME I AM CONCERNED ABOUT THE SAFETY OF THIS CAR!
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10883727July 9, 2016
ENGINE
USED 2 QTS OF OIL FOR EVERY 1500 MILES. THERE ARE NO LEAKING OF OIL FOUND UNDER ENGINE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10882945July 6, 2016
SERVICE BRAKES, AIR BAGS
TL* THE CONTACT OWNED A 2010 TOYOTA PRIUS. WHILE DRIVING 45 MPH, THE ANTI-LOCK BRAKES INDEPENDENTLY ENGAGED AND THE POWER STEERING AND BRAKES FAILED WITHOUT WARNING. AS A RESULT, THE CONTACT VEERED OFF THE ROAD AND ROLLED OVER SEVERAL TIMES. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED A CONCUSSION, FRACTURED RIBS, AND SEVERAL LACERATIONS THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A SALVAGE YARD WHERE IT WAS DEEMED DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 48,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10882339July 3, 2016
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS FAILED WITH LESS THAN 10,000 MILES SINCE LAST REPLACEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10882293July 2, 2016
SERVICE BRAKES, ELECTRICAL SYSTEM
I HAVE DRIVEN PEOPLE FOR A LIVING FOR OVER 30 YEARS. I BOUGHT A PRIUS BECAUSE OF FUEL COSTS. A MONTH AGO WHILE TRANSPORTING PASSENGERS, MY POWER BRAKES GO OUT AND MY DASH LIGHTS UP WITH ABS,BRAKE, & TRACTION CONTROL WARNING LIGHTS. I TAKE IT TO THE TOYOTA DEALER WHO CHARGES ME $111 TO TELL ME I HAVE A BRAKE PROBLEM AND THAT IT WILL COST $4418 TO FIX IT. CODE # C1391; THEY RECOMMEND REPLACING THE MASTER CYLINDER; AND BOOSTER PUMP ASSEMBLY SAYING THERE IS AN ABNORMAL LEAK DOWN OF THE BRAKE ACCUMULATOR. THIS IS INSANE. I CANNOT AFFORD TO FIX IT AND MUST CONTINUE TO WORK TO LIVE; THEREFORE DRIVING ABOUT 200 MILES/DAY WITH HYDRAULIC ONLY BRAKES. MY RESEARCH INDICATES THERE WAS A MAJOR RECALL FOR THIS EXACT PROBLEM ON THE 2010 MODEL. THE DEALERSHIP AND TOYOTA CORPORATE BOTH SAY MY VEHICLE WAS NOT PART OF THE RECALL. I FEEL AS THOUGH IT SHOULD BE SINCE, OBVIOUSLY, THE PROBLEM HAS NOT BEEN SOLVED. I AM NOT ALONE, AS MANY OWNERS ON PRIUSCHAT HAVE THE SAME PROBLEM. THIS IS A MAJOR SAFETY CONCERN TO NOT ONLY MYSELF, OTHER VEHICLES OR PEDESTRIANS, BUT ALSO MY PASSENGERS. AN EXPANDED RECALL IS NECESSARY AND WARRANTED. ANYTHING YOU CAN DO WILL HELP AND MAKE US ALL SAFER. .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10881894June 30, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. WHILE ATTEMPTING TO START THE VEHICLE, IT STALLED. WHILE DRIVING VARIOUS SPEEDS, A CLANKING NOISE WAS HEARD BEFORE THE VEHICLE STALLED. THE CHECK ENGINE LIGHT ILLUMINATED. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC CONTROL UNIT FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V053000 (ELECTRICAL SYSTEM, HYBRID PROPULSION SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10881626June 29, 2016
AIR BAGS, SEATS
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT HER VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V014000 (AIR BAGS, SEATS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10877058June 28, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. WHILE DRIVING APPROXIMATELY 30 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO SLOW DOWN UNTIL EXCESSIVE PRESSURE WAS APPLIED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER NITROGEN FUEL LEAKED INTO THE BRAKE FLUID. THE BRAKE BOOSTER PUMP ASSEMBLY WAS REPLACED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V235000 (SERVICE BRAKES). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 46,485. UPDATED 10/06/16*LJ UPDATED 6/19/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876399June 24, 2016
ENGINE
I HAVE HAD OUR PRUIS FOR A WHILE NOW AND I LOVED THE CAR. NOW THE CAR IS A NIGHTMARE AND A DANGER. THE ENGINE IS BURNING OIL AT AN ALARMING RATE AND COULDN'T FIGURE OUT WHY. WE ARE HAVING TO PUT OIL IN IT EVERY COUPLE OF DAYS . IT DID STALL ONCE, SO I CHECKED EVERYTHING I COULD AND THEN NOTICED THERE WAS HARDLY ANY OIL ON DIP STICK AFTER CHANGE OIL A COUPLE OF DAYS BEFORE. THE DEALERSHIP DOESN'T TELL YOU ANYTHING ABOUT THE HAZARDOUS OR RECALLS FOR THE CAR. THEY JUST TELL YOU TO GET ANOTHER OIL CHANGE. ITS RECOMMENDED EVERY 3,000-5,000 MILES BUT EVERY 1,000 MILES IS RIDICULOUS PLUS EXTREMELY EXPENSIVE IF YOU ADD IT UP. WE CANT AFFORD TO HAVE THE ENGINE REBUILT EITHER. TOYOTA NEEDS TO DO SOMETHING ABOUT THIS PROBLEM. I CANT BELIEVE THEY KNOW OF THE PROBLEM AND DON'T CARE ABOUT THEIR CUSTOMERS' SAFETY. I ALSO READ SOME OTHER COMPLAINTS AND ISSUES WITH THE OIL BURNING OFF CAUSING HARMFUL GASES. MY WIFE WAS BACK AND FORTH TO THE DOCTOR FOR THROAT ISSUES. I BELIEVE IT WAS THE CAR ALL LONG, HUNDREDS IN DOCTOR BILLS FOR THEIR LACK OF HUMANITY. SO HERE WE GO AGAIN, ANOTHER VISIT TO THE DEALERSHIP. I WANT THIS PROBLEM FIXED BY TOYOTA. WE MIGHT HAVE TO TAKE LEGAL ACTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875687June 21, 2016
SERVICE BRAKES
DESIGN FLAW....LOSS OF BRAKE FUNCTION DURING BRAKING EVENTS WHILE GOING OVER BUMPS AND POTHOLES (LOWER SPEEDS <30MPH). I BELIEVE THE ROOT CAUSE IS THE TRANSITION BETWEEN REGENERATIVE BRAKING AND HYDRAULIC BRAKE. I ALWAYS FEEL UNSAFE DURING BRAKING EVENTS, AND ALWAYS HAVE TO BE PROACTIVE AND CALCULATE THE DISTANCE IN FRONT OF ME TO ACCOMMODATE THE LOSS IN STOP DISTANCE . VERY UNCOMFORTABLE FEELING!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872559June 5, 2016
SERVICE BRAKES
BRAKES SUDDENLY STOPPED FUNCTIONING WHILE DRIVING 55 MPH ON 4 LANE HIGHWAY. DASHBOARD ALARMS ALSO INDICATED THERE WAS A BRAKE PROBLEM. PER TOYOTA TECHNICIAN AT PRESTIGE TOYOTA IN KINGSTON NY, GAS BUBBLES CONTAMINATED BRAKES AND RUINED PUMP AND ACTUATOR. ACCORDING TO TOYOTA WARRANTY ASSISTANCE REPRESENTATIVE "FRED," WHO SPOKE WITH LOCAL TECHNICIAN, THERE WAS A RECALL FOR THIS EXACT CONDITION, BUT DID NOT INCLUDE MY PARTICULAR VIN. I WAS VERY LUCKY NOT TO HAVE BEEN IN A SERIOUS ACCIDENT, AND I HAVE TO WONDER HOW MANY OTHER PRIUS DRIVERS ARE AT SERIOUS RISK BECAUSE OF SIMILAR CONDITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872624June 5, 2016
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
LOW BEAM HEADLAMP BULBS FAIL REPEATEDLY IN LESS THAN 6 MONTHS. THIS HAPPENS REGARDLESS OF BULB BRAND OR MODEL. I HAVE HAD THESE PROFESSIONALLY INSTALLED AT MULTIPLE SHOPS. HAPPENS ON BOTH SIDES, BUT THE LATEST IS ON DRIVER SIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872080June 2, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. WHILE DRIVING AT AN UNKNOWN SPEED, THE BRAKE PEDAL WAS DEPRESSED BUT IT TOOK A GREATER AMOUNT OF TIME TO STOP THE VEHICLE. THE CONTACT APPLIED EXCESSIVE FORCE TO THE BRAKE PEDAL. THE ABS AND BRAKE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT A BRAKE PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V235000 (SERVICE BRAKES). THE FAILURE MILEAGE WAS 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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