Toyota Prius Complaints (2010)

2,829 consumer complaints on file.

#10937506December 26, 2016
SERVICE BRAKES
I APPLIED BRAKE ON A RED LIGHT WHICH IS AS USUAL FOR ME AND I NOTICED CAR DIDN'T SLOW DOWN AND KEPT MOVING PAST THE RED LIGHT. IT HAS HAPPENED BEFORE AND THE IT HAPPENS ON UNEVEN AND EVEN ON MINOR POTHOLES. THE BRAKES ON THE SMALL BUMPS AND MINOR UNEVEN ROADS COMPLETELY LOOSE TRACTION OF THE TIRES AND CAR EVEN FASTER WITH THE BRAKES ON WHEN TRYING TO STOP OVER MINOR UNEVEN ROADS. MECHANIC SAID IT'S OVERSENSITIVE ANTI LOCKING BRAKES THAT CUT OFF THE BRAKE POWER EVEN WHEN IT DETECTS MINOR DISTURBANCE IN THE SENSORS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937309December 23, 2016
SERVICE BRAKES
I HAVE A 2010 TOYOTA PRIUS. WHEN TRYING TO SLOW DOWN, ANY TIME A BUMP IS HIT, (OR A POTHOLE) THE BRAKING POWER SIGNIFICANT DECREASES . THIS GREATLY INCREASES THE STOPPING DISTANCE AND IS VERY SCARY IN TRAFFIC AND IN WINTER DRIVING. IS THIS A PROBLEM? I CALLED TOYOTA EARLIER FOR THE SAME ISSUE AND THEY TOLD ME THAT THIS IS NORMAL AND THIS OCCURS BECAUSE ONLY ONE TIRE IS HITTING THE POTHOLE OR BUMP' IT IS VERY SCARY AND I HAVE TO LEAVE A LOT OF SPACE AHEAD OF MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937038December 22, 2016
AIR BAGS
AFTER PROVIDING NOTICE OF NHTSA RECALL NO. 16V-487 TOYOTA SUBSEQUENTLY REFUSED TO REPLACE THE RETENTION BRACKETS ON THE CURTAIN SHIELD AIR BAG INFLATORS SUBJECTE TO SAID RECALL. THE RECALL IS CLEAR THAT THE RETENTION BRACKETS SHOULD BE PROVIDED AT NO CHARGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936519December 20, 2016
EXTERIOR LIGHTING
I'VE HAD TO REPLACE MY LOW BEAM HEAD LAMPS 4 TIMES IN THE PAST 6 MONTHS. FIRST I WAS ON A 2 HOUR LONG TRIP WHEN MY PASSENGER AND I COULD SPECIFICALLY SEE BOTH HEADLIGHTS WERE GETTING DIM. AFTER ABOUT AN HOUR OF DRIVING THEY HAD BOTH GONE OUT COMPLETELY AND I WAS FORCED TO USE MY HIGH BEAMS ON THE INTERSTATE. WHEN WE ARRIVED IN TOWN, BOTH BULBS WERE REPLACED AND THE DRIVER'S SIDE BULB LASTED 3 MONTHS BEFORE DYING OUT. I RODE AROUND LIKE THAT FOR A WEEK BECAUSE I KEPT FORGETTING UNTIL I'D DRIVE AT NIGHT AND THE SHOPS WERE CLOSED. SO ABOUT A WEEK AFTER MY DRIVER'S SIDE BULB DIED, I WENT TO THE AUTO STORE AND BOUGHT A NEW BULB, ONLY TO FIND OUT MY PASSENGER SIDE BULB HAD GONE OUT THAT SAME DAY; I DIDN'T NOTICE BECAUSE IT WAS DURING THE DAY. THANKFULLY I WAS ALREADY AT THE AUTO SHOP AND WAS ABLE TO HAVE TWO NEW BULBS INSTALLED AT THE SAME TIME. WELL...WITH MY BRAND NEW BULBS I WAS CONFIDENT THAT IT WAS GOING TO BE FINE THIS GO-AROUND AND THEY WERE BRIGHT FOR A COUPLE MONTHS. UNTIL MY DRIVER'S SIDE BULB WENT OUT UNEXPECTEDLY WHEN I WAS PARKED IN MY DRIVEWAY. I WAS GETTING READY TO LEAVE AND SAW THE REFLECTION ON MY NEIGHBOR'S WINDOW -- NO MORE DRIVER'S SIDE LIGHT. I PUT MY PLANS ON HOLD UNTIL I WENT TO THE AUTO SHOP AND THEY REPLACED THE BULB NO PROBLEM. FOUR DAYS LATER, THE PASSENGER SIDE BULB GOES OUT. I'M FED UP WITH HAVING TO GET NEW BULBS EVERY FEW MONTHS (OR DAYS FOR THAT MATTER). IT'S OCCURRED WHEN I WAS PARKED, DRIVING SLOW IN THE CITY, AND GOING FAST ON THE INTERSTATE. IT DOESN'T MATTER THE STATE IN WHICH THE VEHICLE WAS BEING HANDLED. THE LIGHTS ARE GOING OUT CONSISTENTLY AND IT'S OCCURRING FAR TOO FREQUENTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935179December 14, 2016
EXTERIOR LIGHTING
IN 2014 MY REGULAR BEAM HEADLIGHT WENT OUT. THE DEALERS WANTED $130 TO PUT IN A NEW BULB SAYING THE BUMPER HAD TO BE REMOVED. MY HUSBAND BOUGHT A BULB AT THE AUTO PARTS STORE AND INSTALLED IT WITHOUT REMOVING THE BUMPER. SINCE THEN I HAVE REPLACED SEVERAL BULBS ON BOTH SIDES AND WAS FINALLY TOLD BY SYLVANIA THAT I NEED TO CHANGE BOTH AT THE SAME TIME WHICH I DID ABOUT A MONTH AGO. A COUPLE OF NIGHTS AGO, I STARTED THE CAR AND BOTH HEADLIGHTS WERE OUT AND THE FUSES WERE INTACT. I PUT IN TWO MORE BULBS, BUT I CAN BARELY SEE WITH THEM ALTHOUGH THEY ARE LIT. THE BEAM IS VERY WEAK. THE DEALERS WANT OVER $100 TO DO A DIAGNOSTIC TO FIND THE PROBLEM OR BEFORE THEY WILL GIVE ME A QUOTE OF THE COST TO REMEDY THE PROBLEM AS STATED BY TOYOTA IN A TECHNICAL BULLETIN. THIS WAS MY THIRD PRIUS, AND LAST ONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935037December 13, 2016
UNKNOWN OR OTHER, VEHICLE SPEED CONTROL
IN THE PAST YEAR I HAVE HAD 2 OCCURRENCES OF UNINTENDED ACCELERATION. THE FIRST IN FEBRUARY OF 2016. I WAS EXITING A PARKING RAMP UP HILL AND STEPPING ON THE ACCELERATOR. I WAS DRIVING STRAIGHT THEN TURNING TO THE LEFT (90 DEGREE TURN). WHEN I TOOK MY FOOT OFF THE ACCELERATOR, THE CAR CONTINUED TO ACCELERATE AND I WAS UNABLE TO GET IT SLOWED/STOPPED FOR ABOUT A BLOCK EVEN THOUGH I WAS APPLYING HEAVY BRAKE PRESSURE. THE CAR WAS REVVING AGAINST THE BRAKE PRESSURE. NO DAMAGE OR INJURIES OCCURRED. I TOOK THE CAR TO THE DEALERSHIP WHERE I PURCHASED IT (PURCHASE DATE 8/3/13). THEY CHECKED THE CAR OVER AND FOUND NO APPARENT CAUSE FOR THE ACCELERATION. I TOOK THE CAR HOME, AND IT DROVE NORMALLY UNTIL 11/26/16. ON THAT DATE I WAS DRIVING VERY SLOWLY IN A FLAT PARKING LOT, AND THE CAR BEGAN ACCELERATING WITHOUT MY PUSHING THE GAS PEDAL. I WAS DRIVING STRAIGHT AND THEN TURNING TO THE RIGHT (90 DEGREE. I GOT THE CAR STOPPED IN A FEW FEET BY PRESSING EXTREMELY HARD ON THE BRAKE. MY CAR DID NOT HIT ANYTHING. TECHNICIANS FROM THE DEALERSHIP HAVE NOT BEEN ABLE TO FIND A CAUSE AND I HAVE NOT BEEN ABLE TO GET PAST TOYOTA'S CUSTOMER SERVICE DEPARTMENT TO ESCALATE THE ISSUE FOR MORE DETAILED DIAGNOSTICS. I HAVE ATTACHED THE TIMELINE OF TRYING TO GET THE CAR DIAGNOSED AND THE ISSUE ESCALATED AS WELL AS WHY I DON'T THINK USER ERROR IS A FACTOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934418December 10, 2016
SERVICE BRAKES
I RECENTLY PURCHASED A TOYOTA 2010 PRIUS AND FOUR DASH WARNING LIGHTS APPEARED THE DAY AFTER I PURCHASED IT WHEN I TURNED THE CAR ON IN THE MORNING. THE LIGHTS STAY ON FOR HOURS TO DAYS AND GO OFF FOR SIMILAR AMOUNT OF TIME. WHEN THE LIGHTS ARE ON THE BRAKES ARE MUCH LESS RESPONSIVE AND THE BRAKING ACTION DOES NOT CHARGE THE BATTERIES AS MUCH, NEVER MORE THAN 25% OF CHARGING POTENTIAL. THE PROBLEM WAS DIAGNOSED AS A PROBLEM WITH ACCUMULATOR IN THE BRAKE SYSTEM. I PERFORMED A SEARCH ONLINE AND FOUND THAT THERE IS A RECALL FOR SUCH PROBLEM, BUT MY VEHICLE WAS PRODUCED A MONTH AFTER THE DATE OF PRODUCTION THAT WOULD QUALIFY FOR THIS RECALL. I WILL A PDF COPY OF THE RECALL I'M REFERRING TO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934438December 10, 2016
SERVICE BRAKES
HELLO. I RECENTLY STARTED TO EXPERIENCE AN ISSUE WITH MY VEHICLE. MY BRAKES STARTED TO MAKE SOME KIND OF UNUSUAL NOISES EVERY TIME I PRESS ON THEM. I'VE NEVER HAD THAT BEFORE AND I SERVICE MY CAR PRETTY OFTEN. I WENT TO AUTHORIZED TOYOTA DEALERSHIP AND THEY TOLD ME THERE WAS A COMPUTER ISSUE AND THEY FIXED IT FOR $110. IT CONTINUED TO MAKE NOISES AND ALL OF THE SUDDEN IT BEGAN SHOWING ABS/BRAKE/VSC LIGHTS ON MY CAR DASHBOARD EITHER WHILE I WAS DRIVING OR BEING IN THE 'PARK' MODE. AT THE SAME TIME MY BRAKES STOPPED WORKING WELL WHILE DRIVING WHEN THE ABS/BRAKE/VSC LIGHTS WERE ON. I CHECKED THE CODE OF THE ERROR THROUGH THE CAR COMPUTER AND IT SHOWED ME 'C1391'. I WENT TO THE DEALERSHIP AGAIN AND THEY DID ANOTHER CHECK AND THIS TIME THEY FOUND THAT BRAKE MASTER CYLINDER/BOOSTER/ABS ASSEMBLY NEEDS TO BE REPLACED WITH $3,170 PRICE. I ATTACHED HERE THE PAPER THAT MY TOYOTA PRIME DEALERSHIP LOCATED HERE IN SACO, ME GAVE ME. I'VE BEEN READING A LOT ABOUT IT ONLINE AND PEOPLE WITH THE SAME TYPE OF HYBRID VEHICLES HAVE EXPERIENCED IT. I THINK TOYOTA NEEDS TO LOOK INTO THE ISSUE AND ACKNOWLEDGE THAT IT IS A COMMON PROBLEM IN THEIR HYBRID VEHICLES. I SERVICE MY CAR ALL THE TIME, I DO OIL CHANGE AND CHECK ALL THE SYSTEMS VERY THOROUGHLY, SO I DON'T UNDERSTAND WHY WE, CONSUMERS, HAVE TO PAY THAT BIG OF A PRICE FOR THE CAR REPAIR. I HOPE YOU CAN LOOK INTO THE ISSUE AND HELP ME (AND TO ALL OTHER CAR OWNERS) TO RESOLVE THIS KIND OF ISSUE. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934466December 10, 2016
ENGINE
AT 92,000 MILES MY VEHICLE STARTED TO BURN OIL EXCESSIVELY, I MADE MULTIPLE TRIPS TO THE DEALERSHIP, THEY DID MULTIPLE TESST AND CONTINUED TO MAINTAIN(PER TOYOTA CORPORATE) THAT I WAS WITHIN TOYOTA GUIDELINES. THIS CAUSES ME TO FILL OIL EVERY 400-600 MILES TO BE SAFE AND I HAVE FOUND IT COMPLETELY DEVOID OF OIL MANY TIMES.I UNDERSTAND FROM THE DEALERSHIP THAT SOME OF THE PRIUS MODELS HAVE ALSO HAD THIS ISSUE AND HAVE BEEN SHOWING UP AT THE DEALERSHIP BUT THE COMPANY HAS REFUSED TO CORRECT THE PROBLEM. THIS HAS ME CONCERNED - THERE NEEDS TO BE SOMETHING DONE ABOUT THIS EXCESSIVE OIL CONSUMPTION AS MY ENGINE COULD COMPLETELY CEASE AT ANY TIME CAUSING A MASSIVE SAFETY HAZARD. I HAVE ALL THE RECORDS AND FORMAL COMPLAINT TO TOYOTA ON FILE. I HAVE TRIED TO WORK WITH THEM IN GOOD FAITH UNTIL NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10929724December 3, 2016
ENGINE
MY TOYOTA PRIUS HAS NOT BEEN IDENTIFIED AS ONE OF THE MODELS IN THIS CLASS ACTION LAW SUIT, BUT APPROXIMATELY FOUR MONTHS AGO, AT 110,000 MILES, MY VEHICLE STARTED TO BURN OIL EXCESSIVELY, CAUSING ME TO HAVE TO FILL IT EVERY 1,200 MILES. I TAKE IT IN FOR MAINTENANCE TO THE SAME PERSON AT THE SAME DEALERSHIP SINCE I HAVE OWNED THE CAR NEW. I WAS NOTIFIED OF THIS PROBLEM WITH THE PISTON RINGS WITH THE OTHER TOYOTA MODELS AND THAT SOME OF THE PRIUS MODELS HAVE ALSO HAD THIS ISSUE. THIS HAS ME VERY CONCERNED THAT OTHER OWNERS HAVE BEEN LEFT OUT OF THIS SUIT. CONSIDERING THERE ARE MILLIONS OF PRIUS OWNERS THAT HAVE STOOD BEHIND TOYOTA AND THE PRIUS AS THE TOP HYBRID ON THE MARKET,THERE NEEDS TO BE SOMETHING DONE ABOUT THIS. TOYOTA OIL CONSUMPTION DEFECT CLASS ACTION LAWSUIT IS APRIL LAX, ET AL. V. TOYOTA MOTOR CORPORATION, ET AL., CASE NO. 14-CV-01490, IN THE U.S. DISTRICT COURT FOR THE NORTHERN DISTRICT OF CALIFORNIA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10929397December 1, 2016
SERVICE BRAKES
COMPLETE BRAKE FAILURE WHEN STOPPING FOR STOPLIGHT ON HWY 53/MIDWAY ROAD. RESULTING IN 3 CAR ACCIDENT. THIS WAS THE SECOND BRAKE FAILURE. THE FIRST COMPLETE BRAKE FAILURE HAPPENED WHEN BACKING OUT OF PARKING SPACE AT WORK LOCATION. BRAKES WERE PRESSED , CAR KEPT BACKING UP HITTING A PARKED CAR BEHIND US. AFTER THE FIRST FAILURE THE LOCAL TOYOTA DEALERSHIP DROVE THE CAR AND ALSO EXPERIENCED TOTAL BRAKE LOSS AFTER DRIVING IT FOR A BIT. THE TOYOTA DEALERSHIP REPLACE THE BRAKE CYLINDER ASSEMBLY. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10927354November 22, 2016
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS GO OUT AT LEAST 2 TIMES A YEAR. I HAVE TO REPLACE THE LOW BEAM BULBS AT LEAST TWICE A YEAR. WIRING SEEMS FINE, NO DAMAGE THEY JUST GO OUT RANDOMLY THROUGHOUT THE YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927576November 22, 2016
EXTERIOR LIGHTING
HEADLIGHTS HAVE BURNED OUT 4 TIMES IN THE PAST 3 YEARS- BOTH AT THE SAME TIME AND PREVIOUSLY ONE BURNED OUT WITHIN A WEEK OF THE OTHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927082November 19, 2016
AIR BAGS
AIR BAG RECALL - TOOK MY CAR IN TO KERRY TOYOTA IN FLORENCE KY AND THEY SAID THEY DID NOT HAVE TIME TO PERFORM THE RECALL FIX THAT NO ONE THERE COULD DO IT. I HAD MADE AN APPOINTMENT A FEW WEEKS IN ADVANCE ON THEIR MOBILE SITE AND SPECIFICALLY SAID I WAS BRINGING MY CAR IN FOR THE RECALL FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924503November 6, 2016
EXTERIOR LIGHTING
MY 2010 TOYOTA PRIUS BEGAN HAVING CHRONIC PROBLEMS WITH EXTERIOR LIGHT GOING OUT, STARTING IN MAY 2016 AND PERSISTING UNTIL NOW (NOVEMBER 2016). WE HAVE REPLACE THE BULBS REPEATEDLY JUST TO HAVE THEM GO OUT AGAIN. I CONSIDER THIS A VERY DANGEROUS PROBLEM, AND MAKES THIS VEHICLE UNRELIABLE. DEALERSHIP DENIES A SYSTEM FAILURE AND SUGGESTS TO REPLACE BULBS WITH EXPENSIVE ONES. THIS DOES NOT REMEDY THE PR OBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924521November 6, 2016
ENGINE
EXCESSIVE OIL CONSUMPTION. THIS PROBLEM IS IDENTICAL TO THE HUNDREDS I HAVE READ ON THE EXACT SAME VEHICLE. IT IS ALREADY WELL DOCUMENTED BY OWNERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919944October 28, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V487000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918776October 25, 2016
ELECTRICAL SYSTEM
ON SEPTEMBER 10, 2016, WHILE WE ARE DRIVING BACK TO INDIANAPOLIS FROM CHICAGO, THE LEFT DASH SCREEN BECAME DYSFUNCTIONAL AND WENT COMPLETELY BLANK. THERE IS NO INDICATION OF THE SPEED, THE AMOUNT OF GAS IN THE TANK, AND THE CONDITION OF THE ENGINE. WE DID NOT FEEL SAFE AT ALL ON THE WAY HOME.ON SEPTEMBER 13, 2016, WE TOOK OUR VEHICLE TO BUTLER TOYOTA WHERE WE PURCHASED IT FOR A CHECKUP. AFTER THE DIAGNOSTIC, THE SERVICE DEPARTMENT ADVISED ME THAT THE COMBINATION METER WAS OUT COMPLETELY. THIS COMBINATION METER MUST BE REPLACED TO RESTORE THE READING ON THE DASH BOARD. THEY TOLD ME THAT THIS UNIT IS NOT UNDER WARRANTY, AND I MUST PAY $1,698.42 (TAX NOT INCLUDED) FOR THIS REPLACEMENT (SEE ATTACHED). THIS COMBINATION METER IS A CRITICAL SAFETY TOOL TO MONITOR THE DRIVING MECHANISMS, THE CONDITION OF VEHICLE, AND WHEN THE DRIVER SHOULD REFILL THEIR FUEL TANK. TO RESOLVE THE PROBLEM, I WOULD APPRECIATE YOUR CONSIDERATION OF THIS WORK AS A FAULTY PRODUCT AND SHOULD BE REPLACED WITHOUT COST TO THE CUSTOMER. ENCLOSED IS A COPY OF SERVICE FROM BUTLER TOYOTA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917742October 21, 2016
UNKNOWN OR OTHER
2010 PRIUS EXCESSIVE OIL CONSUMPTION. USING 5 QUARTS BETWEEN OIL CHANGES IS NOT NORMAL!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915760October 13, 2016
SERVICE BRAKES
I WENT TO START THE PRIUS AFTER WORK, AFTER I PRESSED THE START BUTTON, SEVERAL ALARMS WENT OFF ON THE MAIN PANEL. ALARMS INCLUDED THE MASTER ALARM, ABS, BRAKE, CHECK ENGINE, AND AN INCESSANT BEEPING. THERE WAS ALSO A REPETITIVE SOUND COMING FROM UNDER THE HOOD THAT SOUNDED LIKE THE BRAKING SYSTEM WAS TRYING TO BUILD PRESSURE, BUT WAS NOT SUCCESSFUL. I TOWED THE VEHICLE TO THE DEALERSHIP AND THEY DIAGNOSED THIS AS THE MASTER BRAKE BOOSTER ASSEMBLY. THE QUOTE WAS $2500 FOR THE PART, AND $500 IN LABOR. THEY STARTED WORK ON THE VEHICLE, THEN CALLED AND SAID THAT THEY WOULD HAVE TO REPLACE THE ACCUMULATOR AS WELL, EVEN THOUGH IT WAS ALREADY REPLACED DURING THE ORIGINAL RECALL. THEY CONTACTED TOYOTA CORPORATE WHO PAID FOR THE ACCUMULATOR, BUT WOULD NOT COVER THE ADDITIONAL LABOR TO INSTALL THE ACCUMULATOR. THE TOTAL BILL WAS $3900. THIS SEEMS LIKE A COMMON PROBLEM WITH THE PRIUS FAMILY. MY CAR HAD APPROXIMATELY 92,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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