Toyota Prius Complaints (2010)

2,829 consumer complaints on file.

#10954245February 13, 2017
SERVICE BRAKES
THE BRAKE BOOSTER PUMP ASSEMBLY FAILED, WHICH LEFT ME WITH NO BRAKES AND IN A LIFE-THREATENING SITUATION. THE VEHICLE WAS IN MOTION AND I NARROWLY AVOIDED A BAD ACCIDENT ON A CITY STREET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954282February 13, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. WHILE DRIVING 20 MPH, THE BRAKED PEDAL WAS DEPRESSED AND FAILED TO OPERATE AS INTENDED. THE CONTACT STATED THAT SEVERAL WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE BRAKE BOOSTER PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V235000 (SERVICE BRAKES). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949850February 6, 2017
ELECTRICAL SYSTEM
SPEEDOMETER AND GAS METER ELECTRONIC DISPLAY NO LONGER WORKS. IT STOPPED ONCE IT WAS IN MOTION AND HAS NOT TURNED BACK ON. TOOK TO DEALERSHIP AND IT IS NOT A FUSE. ENTIRE DIGITAL DISPLAY PANEL WOULD HAVE TO BE REPLACED. THERE WAS A RECALL FOR THIS EXACT ISSUE UP UNTIL THE 2009 TOYOTA PRIUS MODELS. CAR WAS REVIEWED AT RED MCCOMBS TOYOTA, SAN ANTONIO TX I10-W.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10949119February 2, 2017
ENGINE
ON PICKING UP MY PRIUS AFTER ROUTINE MAINTENANCE, I WAS TOLD THAT IT WAS 3 QUARTS LOW IN ENGINE OIL. I WAS STUNNED AS I HAD HAD NO WARNING OF LOW OIL PRESSURE OR LOSS OF PERFORMANCE. THE DEALER IS CONDUCTING AN "OIL CONSUMPTION TEST" TO MEASURE HOW MUCH OIL WILL BE CONSUMED IN 1200 MILES. THE ESTIMATED REPAIR COST WAS $2000, BUT MY HUSBAND WHO IS VERY KNOWLEDGEABLE ABOUT ENGINES DOESN'T BELIEVE THE SUGGESTED REPAIR WILL FIX THE PROBLEM. I HAVE ONLY RECENTLY BECOME AWARE THAT THIS IS A PREVALENT PROBLEM WITH LATE MODEL TOYOTAS, NOT JUST PRIUS. THE CUSTOMER SERVICE AGENT AND THE SERVICE TECH WE SPOKE WITH WERE CAGEY WHEN ASKED HOW FREQUENTLY THEY HAVE SEEN THIS PROBLEM. I BELIEVE TOYOTA IS VERY AWARE OF THE ISSUE, BUT ARE WILLFULLY NOT ADDRESSING A REMEDY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948198January 29, 2017
EXTERIOR LIGHTING
EARLIER I REPORTED THAT BOTH HEADLIGHTS WENT OUT SIMULTANEOUSLY. MY MECHANIC REPLACED BOTH HEADLIGHTS AND THEY NOW WORK. 37 MONTHS AGO THE SAME THING HAPPENED. IT SEEMS HIGHLY UNLIKELY THAT THIS IS JUST A COINCIDENCE. FORTUNATELY THE FIRST TIME IT HAPPENED I WAS CLOSE TO HOME BUT THIS TIME I WAS NOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948358January 29, 2017
EXTERIOR LIGHTING
I KEEP REPLACING THE LOW BEAMS. THEY DO NOT LAST LONGER THAN 3 MONTHS BEFORE THEY BURN OUT AGAIN. I'M BUYING HIGH END REPLACEMENT BULBS THAT SHOULD BE LASTING YEARS. I'VE NOTICED THAT THEY BURN OUT FOLLOWING MY CAR PAUSING WHEN I APPLY THE GAS FROM A STOP BUT IT ONLY WILL GO15-20 MILES AN HOUR THEN THE CAR WILL SURGES FORWARD AND DRIVES NORMAL. HELP THERE IS SOMETHING NOT DESIGNED CORRECTLY! PLEASE HAVE TOYOTA FIX THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948120January 28, 2017
EXTERIOR LIGHTING
HEADLIGHTS FAIL FREQUENTLY. THIS HAPPENED OVER A PERIOD OF 18 MONTHS. IT BEGAN WITH A FRONT DRIVER-SIDE HEADLIGHT NOT WORKING, THEN BOTH HEADLIGHTS NOT WORKING - EACH WAS REPLACED WHEN NOTICED THEY WERE NOT WORKING. THE MOST RECENT TIME, 5 MONTHS AFTER THE LAST REPLACEMENT, I NOTICED ONE HEADLIGHT WAS OUT AGAIN, THEN, WHILE IN PARK, WITH THE CAR STILL ON, I TURNED THE LIGHTS OFF THEN ON AGAIN, AND AFTER THAT BOTH HEADLIGHTS AND ONE DAYTIME RUNNING WILL NOT WORK. NEEDLESS TO SAY THIS IS INCREDIBLY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947898January 27, 2017
EXTERIOR LIGHTING
MY LOW BEAM HI-INTENSITY LIGHTS CONTINUE TO BURN OUT EVERY SIX MONTHS OR SO. A SINGLE HEADLAMP DOES NOT OFFER SUFFICIENT ILLUMINATION OF THE ROADWAY AND I FEEL UNSAFE DRIVING AT HIGHWAY SPEEDS. THE LAST TIME IT BURNED OUT I WAS TRAVELING DOWN AN INTERSTATE HIGHWAY AT 65 MPH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948013January 27, 2017
POWER TRAIN
MY 2010 TOYOTA PRIUS IV HAS 98,731 MILES ON IT. THE ENGINE AND POWER TRAIN MALFUNCTIONED DURING A COLD START SO I HAD TO TAKE IT INTO THE TOYOTA DEALER. IT HAD TO BE TOWED TO THE DEALERSHIP ON A FLAT-BED TOW TRUCK BECAUSE THE CAR TRANSAXLE/TRANSMISSION WAS LOCKED IN THE DRIVE POSITION, WOULD NOT GO INTO NEUTRAL, AND THE CAR ENGINE WOULD NOT START REV ABOVE AN IDLE. WHEN I ATTEMPTED TO START IT THE ENGINE ACTED LIKE IT WAS MISFIRING VERY BADLY AND RATTLED VERY BADLY. IT SOUNDED LIKE THE ENGINE WAS NOT GETTING ANY OIL CIRCULATION SO I DIDN'T ATTEMPT ANY MORE COLD STARTS. I COULD NOT GET THE ENGINE INTO NEUTRAL OR ANY OTHER GEAR SO I HAD IT TOWED TO THE DEALERSHIP. WHEN THE CAR WAS AT THE DEALERSHIP I WENT THROUGH MY RECORDS AND FOUND A LETTER TITLED 'WARRANTY ENHANCEMENT PROGRAM NOTIFICATION - ZF3' THAT I HAD RECEIVED SEVERAL YEARS PREVIOUS. THE DOCUMENT EXTENDED MY PRIMARY COVERAGE UNTIL 31 MARCH 2017 DUE TO A POTENTIAL FAULTY EXHAUST GAS RECIRCULATION (EGR) VALVE. 'A FAULTY EGR VALVE WOULD CAUSE THE ENGINE TO ROUGH IDLE/RATTLE FROM THE TRANSAXLE AT A COLD START DUE TO A STICKING EGR VALVE. IF THIS OCCURS, THE VEHICLE MAY ILLUMINATE THE CHECK ENGINE LIGHT AND SET DIAGNOSTIC TROUBLE CODE DTC P0401. IF THE CONDITION IS VERIFIED THE VEHICLE WILL BE REPAIRED IN ACCORDANCE WITH THE APPLICABLE TECHNICAL SERVICE BULLETIN UNDER THE TERMS OF THIS WARRANTY ENHANCEMENT PROGRAM.' THE SYMPTOMS MY CAR EXPERIENCE DURING COLD STARTS BEGIN AROUND 92,000 MILES BUT NO 'CHECK ENGINE LIGHT' OR 'DIAGNOSTIC TROUBLE CODE' EVER ILLUMINATED ON THE INSTRUMENT PANEL. AFTER 92,000 MILES IT ONLY HAPPENED OCCASIONALLY, AND ALWAYS DURING COLD STARTS. NORMALLY AFTER A FEW SECONDS OF IDLING THE RATTLING WOULD GO AWAY AND THE ENGINE AND DRIVETRAIN WOULD PERFORM AS IT SHOULD. I TOOK MY CAR IN FOR A SERVICE AND TOLD THE DEALERSHIP WHAT WAS HAPPENING, BUT THEY COULD NOT DIAGNOSE ANY PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947772January 26, 2017
SERVICE BRAKES
ABS + BREAKS + TCS LIGHTS ARE ON AND MY CAR'S BREAKS ARE NOT WORKING IT WAS ABOUT TO HIT WITH NEXT CAR BUT MY SPEED WAS UNDER 30 THAT'S WHY I REACHED SAFELY. I SHOWED IT TO JUST BREAK AND THEY SAID IT'S REQUIRED ECU UPDATE. IT'S A SOFTWARE PROBLEM IN THIS MODEL. I DON'T KNOW HOW TO UPDATE SOFTWARE. IS IT POSSIBLE IF I GET FREE UPDATE FROM TOYOTA DEALERSHIP ?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947619January 25, 2017
EXTERIOR LIGHTING
ON JAN 24, 2017 WHILE DRIVING THIS CAR AT NIGHT BOTH HEADLIGHTS TURNED OFF. WHEN I TURNED THE KNOB TO TURN THE LIGHTS BACK ON ONLY THE PARKING LIGHTS CAME ON. THE CAR WAS IN MOTION ON A CITY STREET WHEN THIS HAPPENED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947232January 23, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V487000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945349January 15, 2017
EXTERIOR LIGHTING
I GOT IN MY PRIUS ABOUT A MONTH AGO AND TURNED THE HEADLIGHT SWITCH ON, AND NEITHEROF MY LOW BEAM HEADLIGHTS WORKED. I THOUGHT IT SEEMED ODD THAT BOTH LIGHTS WENT OUT AT THE SAME TIME. I PURCHASED THE MOST EXPENSIVE BULBS AT MY LOCAL AUTO PARTS STORE AND REPLACE THE BULBS. THEY WORKED GREAT UNTIL ABOUT AN HOUR AGO. I STARTED MY CAR AND WHEN I TURNED THE HEAD LIGHTS ON, BOTH OF THEM CAME ON FOR A FRACTION OF A SECOND AND THEN IMMEDIATELY WENT OUT. I HAD TO DRIVE HOME WITH MY BRIGHT LIGHTS ON.I STARTED READING PRIUS FORUMS AND CAME TO REALIZE THAT HUNDREDS OF PEOPLE WITH THE SAME PRIUS MODEL AND YEAR WERE HAVING THE SAME EXACT SYMPTOMS IN THEIR CARS. THERE'S OBVIOUSLY AN ELECTRICAL PROBLEM WITH THE 2010 PRIUS. IT'S TIME TO ISSUE A RECALL. NOW I'M GOING TO HAVE TO BY ANOTHER SET OF BULBS WHICH WILL COST ME ANOTHER $60. PLEASE HELP US. IT'S UNFAIR THAT 100'S OF US HAVE TO SUFFER FROM SUCH A FLAW. THANKS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10943974January 9, 2017
ENGINE
EXCESSIVE USE OF OIL BEGAN AT 80,000 MILES. DEALERSHIP SAID THAT IT WAS NORMAL FOR MY MODEL AND IF I KEPT AN EYE ON IT AND KEPT OIL IN IT EVERYTHING WOULD BE OK. I DO NOT GET A WARNING LIGHT. ONE TIME I HAD TO PUT OVER 3 QUARTS INTO IT--NO WARNING. I NOW CHECK IT EVERY 800 MILES AND MUST PUT A QUART OF OIL IN ABOUT EVERY 1000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10940000January 5, 2017
SERVICE BRAKES
TL* THE CONTACTS OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT THE BRAKES TRAVELED TO THE FLOOR WHEN THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE DID NOT DECELERATE NORMALLY. THE DEALER DIAGNOSED THAT THE ACTUATOR SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 92,514.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939808January 5, 2017
ENGINE
EXCESSIVE OIL CONSUMPTION AFTER HAVING MY OIL CHANGED AT THE DEALERSHIP AT 100K MILES, I LEFT ON A CROSS-COUNTRY TRIP. DURING THE TRIP, THE LOW OIL PRESSURE SIGNAL FLASHED ON MY DASHBOARD. UPON PULLING OVER AND CHECKING THE OIL, I FOUND THERE WAS NO OIL IN THE ENGINE AT ALL. I ADDED 4 QUARTS CHECKING THE LEVEL IN INCREMENTS WITH THE DIPSTICK, AND CONTINUED. I HAD TO ADD AN ADDITIONAL QUART OF OIL TO THE ENGINE OVER THE FOLLOWING WEEK, UNTIL RETURNING HOME. UPON RETURNING, THE DEALERSHIP REFUSED TO ACCEPT ANY RESPONSIBILITY FOR THE ISSUE AND INFORMED ME THAT I NEEDED NEW PISTONS AND RINGS. THEY DID NOT INFORM ME THAT THIS IS A RECURRING ISSUE WITH MY GENERATION OF PRIUS AND WERE QUITE FIRM THAT IT WAS NOT THEIR PROBLEM. THERE IS NOT REASON THAT A TOYOTA WITH 100,000 MILE ON IT SHOULD RANDOMLY START BURNING EXCESSIVE AMOUNTS OF OIL WITHIN A FEW THOUSAND MILES OF AN OIL AND FILTER CHANGE. ALL OF THE MAINTENANCE IS PERFORMED AT THE DEALERSHIP AT THE SPECIFIED INTERVALS, AND I WOULD EXPECT THAT TOYOTA WOULD STAND BEHIND A TOYOTA THAT IS MAINTAINED PER TOYOTA SPECIFICATIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939457January 3, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V487000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939541January 3, 2017
ENGINE
EXCESSIVE OIL CONSUMPTION (MORE THEN A QUART EVERY 800 MILES)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939103January 2, 2017
SERVICE BRAKES
MY WIFE WAS DRIVING ON THE HIGHWAY WHEN HER BRAKES TOTALLY FAILED. SHE APPLIED BRAKE PRESSURE AS HARD AS SHE COULD, BUT IT HAD NOT EFFECT. FORTUNATELY, SINCE SHE WAS IN THE LEFT LANE OF THE INTERSTATE HIGHWAY, SHE WAS ABLE TO COAST TO A STOP IN THE LEFT HAND SHOULDER. SEVERAL RED LIGHTS LIT UP ON THE DASHBOARD, INCLUDING THE BRAKE AND ABS LIGHTS. I HAD THE CAR TOWED TO WORLD TOYOTA DEALERSHIP IN ATLANTA. THEY SAID THE BRAKE MASTER CYLINDER FAILED. I PAID THEM TO FIX IT. SEE ATTACHED WORK ORDER FROM WORLD TOYOTA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937890December 28, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT THE BRAKE PEDAL WAS APPLIED SEVERAL TIMES AND THERE WAS AN ABNORMAL NOISE AND VIBRATION. THE VEHICLE FAILED TO COME TO A COMPLETE STOP. THE CONTACT HAD TO APPLY FORCE TO THE BRAKE PEDAL, BUT THE FAILURE CONTINUED. THE DEALER WAS NOTIFIED SEVERAL TIMES, BUT WAS UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOTIFIED. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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