Toyota Prius Complaints (2010)

2,829 consumer complaints on file.

#11156634December 6, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. WHILE THE BRAKES WERE ENGAGED AND THE VEHICLE WAS STATIONARY, A LOUD ABNORMAL NOISE WAS HEARD FROM UNDER THE HOOD. THE VEHICLE WAS TAKEN TO GERMAIN TOYOTA OF NAPLES (13315 TAMIAMI TRAIL N, NAPLES, FL 34110, (888) 722-4942) WHERE THE CONTACT WAS INFORMED THAT THE MASTER CYLINDER NEEDED TO BE REPLACED AND THE LINEAR OFF SET VALUE NEEDED TO BE RE-LEARNED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 111,399.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155880December 4, 2018
UNKNOWN OR OTHER
TOYOTA HAS PERFORMED WHAT THEY PURPORT TO BE THE SAME RECALL, EOE, TWICE. THE SECOND TIME IT WAS PERFORMED, IT WAS PERFORMED WITHOUT ADVANCE NOTICE TO ME, AND WITHOUT EXPLANATION, EXCEPT THAT IT NOT BEEN PERFORMED BEFORE ON MY VEHICLE, AND WAS REQUIRED. AFTER THE WORK WAS DONE, AND AFTER RETURNING FROM THE DEALER, I CHECKED MY RECORDS, AND I DETERMINED THAT THE EOE RECALL HAD IN FACT BEEN DONE THREE YEARS EARLIER, IN 2015. SUBSEQUENT CONTACTS WITH TOYOTA AND THE DEALERS INVOLVED HAS NOT PROVIDED AN EXPLANATION, REGARDING THE NEED TO ESSENTIALLY RE-DO THE SAME EOE RECALL, EXCEPT AS A PART OF THE LATEST RECALL, WHICH CURRENTLY HAS NO REMEDY. THIS LATEST RECALL, NHTSA NO. 18V-684, STATES 'A PREVIOUS SAFETY RECALL MAY NOT HAVE BEEN FULLY COMPLETED . . . '. THE STATEMENT IS VAGUE, AND NO ONE HAS BEEN ABLE TO TELL ME WHY ANY PRIOR RECALL WAS NOT FULLY COMPLETED, WHEN THE SERVICE INVOICE INDICATES SUCH RECALLS WERE IN FACT FULLY COMPLETED. TOYOTA TELLS ME OTHER OWNERS ARE AFFECTED, NOT JUST ME. I HAVE NOT RECEIVED ANY NOTICE FROM TOYOTA, INDICATING THE WORK DONE FOR THE FIRST EOE WAS IN ANY WAY INCOMPLETE, SUCH THAT IT NEEDED TO BE DONE TWICE. THERE IS A POSSIBILITY THE SECOND EOE INSTALLED DIFFERENT SOFTWARE, BUT I HAVE NO WAY OF KNOWING, SINCE THE SECOND EOE RECALL IS BEING DONE IN A NON-TRANSPARENT MANNER. THIS IS A SAFETY ISSUE, BECAUSE OWNERS ARE NOT BEING MADE AWARE OF POSSIBLE PROBLEMS WITH THEIR VEHICLES, AND IT IS UNCLEAR IF THE REMEDY HAS BEEN PROPERLY VETTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155665December 3, 2018
STRUCTURE:BODY
AUTOMOTIVE PAINT IS UNSTABLE. ON THE SIDES THERE ARE SEVERAL POINTS. MANY PAINT CHIPS IN FRONT OF THE CAR. THE MACHINE QUICKLY RUSTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155785December 3, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. WHILE DRIVING 35 MPH, THE VEHICLE FAILED TO STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT HAD TO APPLY THE EMERGENCY BRAKE TO STOP THE VEHICLE. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBER: 13V235000 (SERVICE BRAKES). THE VEHICLE WAS TAKEN TO TOYOTA OF POWAY (13631 POWAY RD, POWAY, CA 92064, 858-486-2900) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THEY WOULD SEND HER A CLAIM NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 137,450.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155334December 1, 2018
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
I HAVE BEEN EXPERIENCING THE SAFETY RISKS OUTLINED IN THE FOLLOWING MANUFACTURER RECALL NUMBER: J1V NHTSA RECALL NUMBER: 18V684 I HAVE BEEN DEALING WITH THIS ISSUE FOR THE PAST 2 - 3 YEARS AND UNKNOWINGLY MAY HAVE BEEN SPENDING HUNDREDS OF DOLLARS ON REPAIRS THAT MAY NOT HAVE NEEDED TO BE REPLACED. CURRENTLY, MY CAR IS NOT RUNNING AS I EXPERIENCED A STALL (11/09/2018) WHILE EXITING THE FREEWAY AT A HIGH SPEED WITH THE SCREEN READING "CHECK HYBRID SYSTEM" AND THE DASH LIT UP WITH THE YELLOW TRIANGLE AND EXCLAMATION POINT. I AM NOT ABLE TO ACCELERATE DURING THE STALL, BRAKES ARE WORKING. THIS HAS HAPPENED TO ME COUNTLESS TIMES, ALMOST ALWAYS ON THE FREEWAY OR EXITING AND WHILE TRAVELING AT A HIGH SPEED. SOMETIMES THE VEHICLE WOULD START BACK UP AFTER A FEW MINUTES OF BEING TURNED OFF. THIS PARTICULAR TIME (11/09/2018), I COASTED THE VEHICLE TO A SAFE SPOT AND THE VEHICLE ENGINE NEVER TURNED ON AGAIN. I TOWED THE VEHICLE TO MY RESIDENCE AND THEN TO MY MECHANIC. I AM ONLY ABLE TO PUT THE VEHICLE IN NEUTRAL. THE MOTOR WILL NOT COME ON AT ALL AND THE SCREEN READS "CHECK HYBRID SYSTEM". THE CAR HAD OVER 1/4 TANK OF GAS AT THE TIME. I CURRENTLY USE MY VEHICLE FOR MY LIVELIHOOD DOING INDEPENDENT DELIVERY SERVICES SUCH AS INSTACART, DOORDASH, POSTMATES ETC. SINCE THERE IS YET TO BE A REMEDY FOR THIS SITUATION I WANT TO KNOW WHAT MY OPTIONS ARE TO GET BACK THE MONEY I'VE SPENT OR COMPENSATION FOR THIS VEHICLE SINCE IT IS NOT USABLE AND UNABLE TO BE FIXED BY THE MANUFACTURER IN A TIMELY MANNER. I CAN PROVIDE DOCUMENTATION IN REGARDS TO REPAIRS MADE AS WELL AS VISITS TO TOYOTA IN WHICH THEY WERE UNAWARE OF THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155189November 30, 2018
EXTERIOR LIGHTING
THERE'S A VOLUNTARY RECALL THAT TOYOTA IS DOING ON THE PRIUS RIGHT NOW THAT SEEMS DANGEROUS AND POORLY EXECUTED. THE LOW BEAM HEADLIGHT WIRING HARNESS HAS A DEFECT THAT CAUSES IT TO BURN OUT HEADLIGHTS OR SHORT OUT IN A WAY THAT THE HEADLIGHTS WON'T WORK. SOMETIMES YOU CAN GET THE HEADLIGHTS WORKING AGAIN BY WIGGLING THE WIRING HARNESS, BUT I'VE HAD THIS OCCUR SEVERAL TIMES WHILE ON BACK COUNTRY ROADS AND YOU JUST HAVE 1 HEADLIGHT, WHICH SEEMS SUPER DANGEROUS. TOYOTA WON'T FIX IT UNLESS YOU COME IN WITH THE HEADLIGHT BUSTED WHICH MEANS YOU HAVE TO MAKE AN APPOINTMENT AND EITHER DRIVE THE CAR AROUND ILLEGALLY WITH 1 WORKING HEADLIGHT OR JUST NOT DRIVE IT FOR A WEEK WHILE YOU WAIT FOR YOUR APPOINTMENT. THIS IS A SAFETY DEFECT AND THEY NEED TO REPLACE THE WIRING HARNESS WITHOUT HOOPS TO JUMP THROUGH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154814November 29, 2018
SERVICE BRAKES
SOMETIMES AFTER STARTING THE CAR, BRAKES WILL ONLY RESPONSE TO HARD BRAKING. CANNOT BRAKE TO SLOW DOWN GRADUALLY. BRAKES WILL NOT RESPOND AT ALL WHEN LIGHTLY PRESSING DOWN ON BRAKE PEDAL. ONLY AFTER DRIVING ABOUT 1 MILE WILL NORMAL BRAKING FUNCTIONALITY RETURN. THIS HAS BEEN AN ISSUE EVER SINCE I FIRST BOUGHT MY CAR NEW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154815November 29, 2018
SERVICE BRAKES
WHEN BRAKING WHILE CAR IS GOING OVER A POTHOLE, CAR WILL BRIEFLY ACCELERATE FORWARD BEFORE STOPPING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154597November 28, 2018
SERVICE BRAKES, ELECTRICAL SYSTEM
PRIUS ANTI LOCK SYSTEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154142November 27, 2018
SERVICE BRAKES
INTERMITTENTLY, SEVERAL WARNING LIGHTS COME ON AT ONCE WHILE DRIVING: TRACTION CONTROL, BRAKE, AND ABS LIGHTS. WHILE ON, BRAKING IS LESSENED, BRAKES FEEL SPONGY, AND THE BATTERY GENERATION INDICATOR SHOWS NO ENERGY BEING PRODUCED. I FOUND SEVERAL SIMILAR COMPLAINTS ONLINE. FOR ME, THE PROBLEM HAS COMES AND GOES, AFFECTING ABOUT 50 PERCENT OF MY DRIVING TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153965November 26, 2018
ENGINE
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. WHILE DRIVING 65 MPH, THE VEHICLE STALLED. THE CONTACT'S SPOUSE WAS ABLE TO PULL THE VEHICLE OVER SAFELY. THE CONTACT'S SPOUSE TURNED THE OFF AND RESTARTED THE ENGINE, AND WAS ABLE TO DRIVE HOME. ALL THE WARNING INDICATORS WERE ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED TO PENSKE TOYOTA OF COVINA (1800 E GARVEY AVE S, WEST COVINA, CA 91791, (626) 859-7400) TO BE REPAIRED. THE CAUSE OF THE FAILURE WAS NOT DISCLOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 27,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152535November 19, 2018
SERVICE BRAKES
I AM ENTERING THIS COMPLAINT BASED ON READING DOZENS OF ACCOUNTS THAT RESEMBLE MY ISSUE EXACTLY. TEN MINUTES INTO A FORTY MINUTE DRIVE THREE LIGHTS SUDDENLY CAME ON, THE BRAKE, ABS AND TRACTION CONTROL LIGHTS. THE BRAKES IMMEDIATELY BECAME SOFT, REQUIRING 50-60% MORE EFFORT TO STOP THE CAR AND DRASTICALLY REDUCED STOPPING TIME. THIS OCCURRED ON A DARK COUNTY ROAD, AFTER A LIGHT SNOWFALL AND TEMPERATURES IN THE MID-20'S. I QUICKLY PULLED INTO A CHURCH PARKING LOT TO CHECK THE BRAKE FLUID LEVEL AND FOR ANY BROKEN BRAKE LINES. I ALSO SHUT OFF THE CAR HOPING TO CLEAR THE ERROR, WHICH IT DID NOT. FLUID LEVELS LOOKED NORMAL AND I DECIDED TO PROCEED THE REMAINING 25 MILES OF MY DRIVE AFTER ENSURING THAT I COULD STOP AS NEEDED. AFTER 20 MINUTES OF DRIVING 45-55MPH THE LIGHTS TURNED OFF AND BRAKING POWER WAS INSTANTLY RESTORED TO 100%. I HAVE NOT TAKEN MY CAR INTO THE DEALER YET, BUT PLAN ON NOTIFYING THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152617November 19, 2018
ENGINE, HYBRID PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS. WHILE DRIVING AT 35 MPH, THE VEHICLE SHOOK AND SMOKE EMITTED THROUGH THE VENTS OF THE VEHICLE COMING FROM THE ENGINE. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED, BUT THE FAILURE RECURRED. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND LATER TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V684000 (HYBRID PROPULSION SYSTEM) AND WENT TO TOYOTA OF DOWNTOWN LA (LOCATED AT 1901 S FIGUEROA ST, LOS ANGELES, CA 90007, (213) 354-9999) WITHOUT THE VEHICLE AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT WAS INFORMED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 97,400.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11152269November 18, 2018
SERVICE BRAKES
I HAD NOT ANY PROBLEM WITH BREAKS AT ALL....ONCE AFTER TAKING A LEFT TURN.......CHECK PCS SYTEM WITH OTHER LIGHTS LIKE WARNING, SLIPPARY, ABS, FRONT BREAKS,CAME ON. EMERGENCY LIGHTS KEEP FLASHING EVEN IF YOU SHUT THE CAR OFF. I TOOK OFF THE FUSE 16 FOR TURN SIGNALS...EVERYTHING CAME NORMAL....ONLY THAT I DONT HAVE TURN SIGNALS. AS SOON AS I PUT THE TURN SIGNAL FUSE BACK...EMERGENCY LIGHTS STARTED FLASHING AND CHECK PCS SYSTEM WITH ALL OTHER LIGHTS CAME ON. DEALER DIAGNOSED THE CAR FOR $ 150.00.....NO CLUE....SAID THEY WILL CHARGE ME EXTRA $550.00 TO FIND PROBLEM.....ON THE SECOND DAY EVENING THEY SAID I NEED TO REPLACE ABS ACTUATOR WILL COST ME $ 4500.00
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151512November 14, 2018
SERVICE BRAKES
I WAS EXITING EXIT 3 OF INTERSTATE 91 IN NEW HAVEN CT AND WAS TRYING SLOW DOWN AND STOP BUT WHEN I APPLIED THE BRAKES THERE WAS NO RESPONSE. I PUMPED THE PEDAL SEVERAL TIMES BUT THE BRAKES STILL FAILED. I STEERED THE CAR TO THE LEFT TO AVOID DIRECTLY COLLIDING WITH THE VEHICLE IN FRONT OF ME AND WOUND UP SCRAPING IT AND CRASHING INTO INTO A BARRIER. I HAVE SINCE LEARNED THAT THIS HAS BEEN AN ONGOING PROBLEM WITH THE 2010 PRIUS AND AM OUTRAGED THAT THE COMPANY HAS BEEN WILLING TO GAMBLE WITH MY SAFETY AND THAT OF OTHER PRIUS OWNERS. I DO NOT HAVE THE ABILITY TO SCAN DOCUMENTS BUT THE CLAIM NUMBER IS ALLSTATE 0523873875 AND THE CT STATE POLICE INCIDENT REPORT IS 1800537795.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11151247November 13, 2018
SERVICE BRAKES
MY CAR IS MAKING A WEIRD NOISE COMING FROM THE FIREWALL. MY TRACTION CONTROL LIGHTS ARE ON, BRAKE, AND A COUPLE OTHER. IT TURNS OFF AND THEN WILL TURN BACK ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150272November 9, 2018
SERVICE BRAKES
WARNING LIGHTS : ABS , BRAKE , AND ANTI-SKID COME ON AND STAY ONE. BRAKE PEDAL IS SPONGY AND UNRESPONSIVE. THE ERROR CODE READS OUT P1241 & C1391 WHICH INDICATE BRAKE BOOSTER PUMP FAILURE. ABS BRAKES HAVE FAILED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149867November 7, 2018
EXTERIOR LIGHTING
I FIND MYSELF CHANGING MY HEADLIGHTS MORE FREQUENTLY WITH THE PRIUS THEN ANY OTHER CAR IVE EVER HAD. THIS IS RIDICULOUS AND MOST DEFINITELY A SAFETY ISSUE. FRONT LIGHTS ARE NEEDED, I'D LIKE TO ASSUME THEY PUT THEM THERE FOR SAFETY, RIGHT? DRIVING WITH HFH BEAMS IS JUST RUDE TO ONCOMING TRAFFIC. DOUBLE SAFETY ISSUE HERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11145306November 5, 2018
SERVICE BRAKES, HYBRID PROPULSION SYSTEM, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 TOYOTA PRIUS PLUG-IN HYBRID. WHILE REVERSING OUT OF THE DRIVEWAY, THE CONTACT RELEASED THE ACCELERATOR PEDAL TO SWITCH THE VEHICLE INTO DRIVE. SUDDENLY, THE VEHICLE ACCELERATED BACKWARDS AND DROVE INTO A NEIGHBOR'S YARD. THE VEHICLE SPUN OUT OF CONTROL EVEN WITH THE CONTACT STANDING ON THE BRAKE PEDAL. AS A RESULT, THE VEHICLE STRUCK THE CORNER OF A NEIGHBOR'S HOUSE AND FINALLY CAME TO A STOP. THE CONTACT ATTEMPTED TO TURN OFF THE VEHICLE TWICE. THE VEHICLE WAS TOWED TO A TOW LOT UNTIL THE INSURANCE COMPANY PROVIDED FURTHER INSTRUCTIONS. THE CONTACT CALLED THE DEALER (CUMBERLAND TOYOTA, 1540 INTERSTATE DR, COOKEVILLE, TN 38501, (931) 272-3719) PRIOR TO THE CRASH ABOUT A POSSIBLE RECALL AND WAS INFORMED THAT THEY COULD NOT ASSIST UNTIL SHE RECEIVED A RECALL LETTER. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE MANUFACTURER HAD NOT BEEN CALLED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V684000 (HYBRID PROPULSION SYSTEM), BUT THE CONTACT WAS NOT SURE IF IT WAS RELATED TO THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 74,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11144198October 30, 2018
AIR BAGS
TL* THE CONTACT OWNED A 2010 TOYOTA PRIUS. THE CONTACT STATED THAT WHILE DRIVING AT 25 MPH, ANOTHER VEHICLE CRASHED INTO THE FRONT PASSENGER'S SIDE. THE FRONT DRIVER'S SIDE AIR BAGS DEPLOYED AS A RESULT THE CONTACT SUSTAINED A LEG INJURY. THE CONTACT WAS HOSPITALIZED AND THE DRIVER FOR THE OTHER VEHICLE HAD UNKNOWN INJURIES. A POLICE REPORT WAS FILED AND THE VEHICLE WAS TOWED TO A TOW YARD. THE VEHICLE WAS TOTALED BY THE CONTACT'S INSURANCE COMPANY. THE CONTACT STATED THAT SHE JUST RECEIVED A RECALL LETTER NUMBER: 16V487000 (AIR BAGS) HOWEVER, THE ACCIDENT OCCURRED BACK IN APRIL OF 2016. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 40,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0

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