Toyota Prius Complaints (2007)

2,004 consumer complaints on file.

#11012889August 4, 2017
SERVICE BRAKES
DURING BRAKE RATTLING SOUND HEARD. ABS BRAKE LIGHT YELLOW ON THE DASHBOARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012509August 3, 2017
AIR BAGS
DURING A CAR ACCIDENT ON A HIGHWAY, AND AFTER THE AIRBAGS DEPLOYED, A PROJECTILE AT HIGH VELOCITY ENTERED MY RIGHT HAND AND FRACTURED THE 5TH METACARPAL BONE. PER THE HAND SURGEON THAT REMOVED THE FOREIGN BODY, IT APPEARED TO BE A BLACK PIECE OF PLASTIC 1 CM LONG.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11011990August 1, 2017
EXTERIOR LIGHTING
TAKATA ISSUE: I AM FILING THIS COMPLAINT ON BEHALF OF CAELA ERICKSON, MY SEVENTEEN-YEAR OLD GRAND-DAUGHTER. THE VEHICLE WAS RECENTLY PURCHASED USED AS HER FIRST-VEHICLE. THE FIRST TIME SHE DROVE IT AT NIGHT, THE HEADLIGHTS DIMMED AND THEN ACTUALLY TURNED OF! THIS WAS WHILE SHE WAS DRIVING ON A DARK AND WINDING BACK ROAD HERE IN THE OJAI VALLEY ON A BUSY HOLIDAY WEEKEND. THIS IS A VERY DANGEROUS SITUATION AND ONE THAT COULD HAVE HAD TRAGIC CONSEQUENCES. WHEN WE TOOK THE VEHICLE INTO THE LOCAL DEALERSHIP, WE WERE INFORMED THAT THERE HAD BEEN A CLASS ACTION SUIT SETTLEMENT YEARS BEFORE AND THAT, ALTHOUGH THE CAR HAD BEEN SOLD USED TO THE PREVIOUS OWNER THROUGH ANOTHER DEALERSHIP, THE REPAIR WORK HAD NOT BEEN DONE. WE WERE INFORMED THAT THE WORK REQUIRED TO COMPLETELY REPLACE BOTH HEADLIGHT SYSTEMS...WORK THAT MUST BE DONE TO MAKE THE CAR SAFE TO DRIVE AND THAT WILL COST NEARLY $1000.00...IS NO LONGER COVERED. THIS IS TOTALLY UNACCEPTABLE. IF THE PROBLEM WAS BAD ENOUGH TO BE COVERED IN A CLASS-ACTION SUIT, WHY DIDN'T THE ORIGINAL DEALERSHIP INSURE THAT THE VEHICLE WAS SAFE PRIOR TO RE-SELLING IT? IT SEEMS TO ME THAT AS THE SALES END OF THE TOYOTA CORPORATION, IT WAS THEIR RESPONSIBILITY TO HAVE CORRECTED THIS DANGEROUS PROBLEM PRIOR TO PUTTING IT BACK ON THE ROAD. I BELIEVE THIS INCIDENT IS AN EXAMPLE OF WHY THIS PROBLEM NEEDS TO BE UP-GRADED TO A RECALL! THERE SHOULD NOT BE A TIME LIMIT ON SAFETY ISSUES AND CONSUMERS SHOULD NOT BE PLACED IN DANGER AND/OR HAVE TO FOOT THE BILL FOR TOYOTA'S DECISION TO PURCHASE SUB-PAR PRODUCTS FROM TAKATA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010266July 24, 2017
EXTERIOR LIGHTING
WHILE AT A STOP SIGN I TURNED ON MY BRIGHTS AND THE HEADLIGHTS WENT OUT FOR ABOUT 5 SECONDS THEN FLICKERED BACK ON. THE HEADLIGHTS HAVE BEEN FLICKERING RANDOMLY AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005074July 13, 2017
SUSPENSION, EXTERIOR LIGHTING
THE CAR'S HID HEADLAMP JUST GOES OUT SPORADICALLY. SO FAR, IT IS "SOLVED" BY TURNING HEADLAMPS OFF AND ON AGAIN; BUT IT REPEATS ITSELF. THE FRONT RIGHT STRUT WAS BROKEN SHORTLY AFTER WE BOUGHT THE CAR (55 DAYS AGO) AND NEEDED REPLACEMENT. WE REPLACED STRUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003900July 9, 2017
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
I WAS DRIVING ABOUT 35 MPH ON A CITY STREET WHEN THE CAR SUDDENLY SHIFTED INTO NEUTRAL. I TRIED TO PUT IT BACK IN DRIVE, BUT IT KEPT SHIFTING BACK INTO NEUTRAL. LUCKILY THERE WAS ENOUGH DISTANCE BETWEEN ME AND THE CAR BEHIND ME WAS THAT IT DIDN'T RESULT IN AN ACCIDENT. I HELD THE GEARSHIFT IN DRIVE WITH MY RIGHT HAND AND STEERED WITH MY LEFT UNTIL I WAS ABLE TO TURN OFF OF THE STREET INTO A PARKING LOT. I COULD NOT PUT THE CAR IN PARK. I PRESSED THE PARK BUTTON AND NOTHING HAPPENED. I TURNED THE CAR OFF, WAITED A MINUTE AND STARTED IT AGAIN. I COULD SHIFT INTO REVERSE, BUT IT CONTINUED TO POP BACK INTO NEUTRAL WHEN IN DRIVE. I HAD TO DRIVE HOME HOLDING THE GEARSHIFT IN DRIVE WITH ONE HAND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003660July 7, 2017
AIR BAGS, SERVICE BRAKES
TL* THE CONTACT'S DAUGHTER OWNED A 2007 TOYOTA PRIUS. WHILE THE CONTACT'S DAUGHTER WAS DRIVING 55 MPH, SHE SUDDENLY DEPRESSED THE BRAKE PEDAL; HOWEVER, THE BRAKES FAILED TO STOP THE VEHICLE. THE CONTACT'S DAUGHTER ATTEMPTED TO DEPRESS THE BRAKE PEDAL SEVERAL TIMES, BUT THE VEHICLE FAILED TO STOP. AS A RESULT, THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE VEHICLE WAS DESTROYED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED AN INJURY TO THE RIGHT EYE, WHICH CAUSED SWELLING. THE CONTACT'S BOYFRIEND SUSTAINED BRUISES TO THE CHEST AREA. MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE WAS TOWED TO AUTONATION FORD GULF FREEWAY (12227 GULF FWY, HOUSTON, TX 77034, (713) 489-2089), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 123,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11002881July 3, 2017
EXTERIOR LIGHTING
THE HEADLIGHTS COME ON BUT AFTER ABOUT TEN SECONDS THE LEFT LIGHT ONLY GOES OFF. IF I FLICK THEM OFF COMPLETELY AND THEN ON AGAIN THEY START THE PROCESS ALL OVER. THE LIGHT BULB WORKS BUT IT SEEMS TO BE SOMETHING TECHNICAL OR ELECTRICAL. THE CAR WAS IN MOTION WHEN THIS HAPPENED BECAUSE I WAS FOLLOWING MY MOTHER AND SHE PULLED OVER TO LET ME KNOW I WAS RUNNING ON JUST ONE HEADLIGHT AND A COP COULD PULL ME OVER FOR IT. I HAVE TO GET MY CAR INSPECTED AGAIN FOR LICENSE RENEWAL BUT WE HAVE TO FIX THIS FIRST!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001871June 28, 2017
UNKNOWN OR OTHER
ONE HEADLIGHT REPEATEDLY GOES OFF WHILE DRIVING. TURNING LIGHTS ALL THE WAY OFF AND THEN BACK ON TEMPORARILY RELIEVES THE PROBLEM. THE ISSUE OFTEN OCCURS WHEN BRAKING, BUT CAN OCCUR RANDOMLY WHILE IN MOTION. THIS HAS BEEN GOING ON WITH MY VEHICLE FOR YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994913June 13, 2017
EXTERIOR LIGHTING
I WAS DRIVING MY CAR IN THE DARK AND THE HEAD LIGHTS FAILED LEAVING ME DRIVING IN COMPLETE DARKNESS. WHEN I STOP MY CAR AND TURNED IT OFF AND BACK ON THE HEADLIGHTS COME BACK ON. I WAS DRIVING AT THAT MOMENT ON AN CIRCLE EXIT RAMP THAT HAD NO STREET LIGHTS; COMPLETE DARKNESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991702May 25, 2017
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
THE DASHBOARD WENT BLACK WITH NO VISIBILITY TO SPEED, FUEL TANK GAUGE, OR OTHER INSTRUMENTS IN THIS PANEL. ALSO, CAR WOULD NOT POWER OFF. THE INSTRUMENT PANEL WENT DARK WHILE I WAS DRIVING ON A CITY STREET. THE ENGINE POWER DOWN PROBLEM OCCURRED IN MY DRIVEWAY UPON MY RETURN FROM MY CITY USE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990887May 22, 2017
ENGINE
TL* THE CONTACT OWNS A 2007 TOYOTA PRIUS. WHILE DRIVING APPROXIMATELY 55 MPH, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING, BUT THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. SEVENTEEN DAYS LATER, THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN TO ANOTHER DEALER WHO PERFORMED AN OIL CHANGE AND CHECKED THE TIRE PRESSURE. ONE WEEK LATER, THE FAILURE RECURRED AND THE TIRE GAUGE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE TECHNICIAN RECOMMENDED THAT THE HYBRID BATTERY MIGHT BE THE CAUSE OF THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE HYBRID BATTERY NEEDED TO BE REPLACED WITH A 12-VOLT REGULAR BATTERY. THE BATTERY WAS NOT REPLACED. TWO HOURS LATER, WHILE THE CONTACT WAS DRIVING, THE FAILURE RECURRED AND THE CHECK ENGINE INDICATOR STARTED TO BLINK. THE VEHICLE WAS PULLED TO THE SIDE OF THE ROAD WHERE THE CONTACT NOTICED SMOKE COMING FROM THE ENGINE AND CALLED AAA. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THERE WERE TWO HOLES AT THE BOTTOM OF THE ENGINE. THE TECHNICIAN ALSO FOUND A PIECE OF METAL THAT FRACTURED FROM THE ENGINE. THE MANUFACTURER STATED THAT THE WARRANTY WAS EXPIRED AND REFERRED THE CONTACT TO NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 138,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10985832May 15, 2017
STRUCTURE:BODY
THE RUBBER HANDLE OF THE REAR LIFTGATE LATCH HAS "MELTED" INTO THE OPERATING PART OF THE LATCH, MAKING IT TOTALLY INOPERABLE IN THE WINTER, AND COOLER MONTHS. THIS IS NOT DUE TO EXPOSURE TO HEAT EXTREMES - THE CAR HAS ALWAYS BEEN GARAGED IN A NORTHERN PART OF THE US, WHERE SUMMER TEMPERATURES RARELY EXCEED 80 DEGREES. IN AN EMERGENCY IN THE WINTER, THERE IS NO WAY TO MAKE USE OF THE HATCHBACK. THE OPERATION IS PROBLEMATIC IN THE SUMMER - SOMETIMES IT CAN BE FORCED OPEN, SOMETIMES NOT. IT HAS TAKEN A FEW YEARS FOR THE LATCH TO BECOME INOPERATIVE; IT BECAME INCREASINGLY DIFFICULT TO OPEN OVER THE LAST SEVERAL YEARS, AND STICKY BLACK RESIDUE TRANSFERRED TO HANDS TOUCHING IT FOR THOSE YEARS. THIS IS NOT NORMAL WEAR AND TEAR; CLEARLY DEFECTIVE RUBBER WAS USED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985878May 15, 2017
EXTERIOR LIGHTING
ON NUMEROUS OCCASIONS I HAVE BEEN PULLED OVER FOR FAULTY HEADLAMPS BUT AS SOON AS I POWER THE LIGHTS OFF AND BACK ON THE BULB IS OPERATIONAL. I HAVE TAKEN THE CAR TO TOYOTA MULTIPLE TIMES AND THEY HAVE BEEN UNABLE TO DETERMINE THE CAUSE OF THE PROBLEM. THEY ARE TELLING ME TO REPLACE THE ENTIRE WIRING FOR A PROBLEM THAT HAS BEEN POSTED PUBLICLY SINCE THE 2006 MODELS CAME OUT. THIS SHOULD BE COVERED BY A RECALL AS IT IS UNSAFE. THE LIGHTS GO OFF WHILE THE CAR IS STILL OR IN MOTION. NOTE I BOUGHT THE CAR USED IN 2010 BUT IT'S CLEAR THAT THIS HAS BEEN AN ISSUE SINCE THE CAR WAS NEW BASED ON THE WEB FORUMS I HAVE BEEN READING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984785May 10, 2017
EXTERIOR LIGHTING
WHEN THE CAR IS TURNED ON AND THE HEADLIGHTS ARE TURN ON, A FEW SECONDS LATER THE HEADLIGHT ON THE LEFT HAND SIDE GOES OFF. WHEN TURNED OFF AND BACK ON AGAIN, THEY TURN RIGHT BACK ON. THE SAME THING HAPPENED ON THE ROAD (FREEWAY TO BE EXACT). HAVE TO KEEP TURNING IT OFF AND BACK ON TO BE ABLE TO SEE THE ROAD CLEARLY. TRIED REPLACING LIGHTBULB BUT STILL HAVING THE SAME PROBLEM HAPPENING. SCARED TO DRIVE CAR AT NIGHT WITH MY CHILDREN BECAUSE THIS CAN CAUSE AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10982950May 1, 2017
VEHICLE SPEED CONTROL
ON WARMER DAYS THE CAR WILL NOT STAY IN GEAR AND WILL MOVE INTO NEUTRAL BY ITSELF. THIS HAPPENS IN DRIVE AND REVERSE. IT ALSO DOES NOT GO INTO PARK FROM NEUTRAL. THIS HAPPENS REGULARLY, AND HAPPENS MOST OFTEN WHEN THE CAR IS STARTING TO MOVE FROM A STANDSTILL AND DRIVE OR REVERSE ARE FIRST ENGAGED. THE CAR STARTS TO MOVE AND THEN POPS INTO NEUTRAL AND STOPS ACCELERATING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981403April 29, 2017
EXTERIOR LIGHTING
THE HEADLIGHTS WILL FLICKER OUT WITHOUT WARNING WHILE DRIVING ON THE ROAD AT NIGHT. SOMETIMES IT'S ONE AND SOMETIMES IT'S BOTH (WHICH IS A SCARY OCCURRENCE ON A WINDY ROAD AT NIGHT). IT ALSO DOES IT WHILE IT'S IDLE AND STATIONARY. I'VE CHANGED THE BULBS AND I KNOW IT'S NOT A CONNECTION ISSUE BECAUSE THE QUICK FIX IS TURNING YOUR LIGHTS ON AND OFF QUICK. THEY COME BACK ON BUT NOT FOR LONG. IT SEEMS TO BE A MANUFACTURER MALFUNCTION. I'M SEEING HUNDREDS OF EXACT COMPLAINTS ONLINE FOR THE SAME VEHICLE. I'M NOT SURE WHAT ELSE TO DO. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980983April 26, 2017
EXTERIOR LIGHTING
HEADLIGHT FAILURE! WELL DRIVING NEAR MY NEIGHBORHOOD THE HID HEADLIGHTS SUDDENLY SHUT OFF CAUSING ME TO LOSE FOCUS ON THE ROAD FOR A BRIEF MOMENT PUTTING PEDESTRIANS AT RISK. TO GO FROM THE ILLUMINATION OF A HIGH INTENSITY DISCHARGE TO NOTHING IS VERY UNSAFE. I HAVE READ MULTIPLE FORUMS THIS IS NOT A ONE-TIME OCCURRENCE AND FROM WHAT I'VE READ YOU GUYS ARE WELL AWARE OF THIS PROBLEM AND HAVE YET TO ISSUE A RECALL. MAY I ASK WHY?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980044April 24, 2017
EXTERIOR LIGHTING
DRIVER SIDE HEADLIGHT WILL INTERMITTENTLY TURN OFF. WHEN THE DRIVER SIDE HEADLIGHT GOES OUT IF THE HEAD LIGHTS ARE TURNED OFF AND BACK ON THE DRIVER SIDE WILL BE ON FOR A FEW MINUTES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10972212April 13, 2017
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2007 TOYOTA PRIUS. THE CONTACT STATED THAT A PLASTIC PIECE FROM THE DOOR PREMATURELY MELTED FROM AN UNKNOWN LOCATION, WHICH MELTED INTO THE DOOR LATCH. THE FAILURE MADE IT EXTREMELY DIFFICULT TO USE THE LATCH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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