Toyota Prius Complaints (2010)

2,829 consumer complaints on file.

#10305294February 4, 2010
SERVICE BRAKES, ELECTRIC
I HAVE A 2010 PRIUS I PURCHASED IN OCTOBER OF 2009. TWO DIFFERENT TIMES I WAS DRIVING ON ICE AND WAS SLIDING WHILE APPLYING THE BRAKES. WHILE BRAKING THE BRAKES COMPLETELY STOPPED WORKING FOR A SECOND OR TWO, THEN BEGAN WORKING AGAIN. THE SECOND TIME IT HAPPENED I ALMOST CRASHED INTO CARS AT AN INTERSECTION BECAUSE I COULD NOT STOP AT THE INTERSECTION. BOTH TIMES THIS HAPPENED I WAS GOING AT A VERY SLOW RATE OF SPEED BECAUSE OF THE ROAD CONDITIONS. MY HUSBAND HAD THOUGHT I WAS JUST CRAZY OR NOT UNDERSTANDING ABS BUT THIS IS NOT THE FEELING OF ABS. I COULD FEEL THE ABS BRAKES AND THEN A MOMENT OF NOTHING, THEN BRAKES AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10305297February 4, 2010
SERVICE BRAKES, HYDRAULIC
I HAVE A 2010 TOYOTA PRIUS. WHEN I AM BRAKING AND I HAPPEN TO HIT A BUMP IN THE ROAD, MY CAR LURCHES FORWARD WHILE MY FOOT IS ON THE BRAKE. I HAVE NOT HAD AN ACCIDENT, BUT IT HAS BEEN CLOSE A COUPLE OF TIME. THIS BEGAN HAPPENING ALMOST IMMEDIATELY AFTER I BOUGHT THE CAR. I BOUGHT IT IN JULY 2009. INCIDENTS OCCURRED BETWEEN AUGUST 2009 AND CONTINUE THROUGH THE PRESENT. P.S. I DON'T KNOW WHAT TYPE OF BRAKES THEY ARE: AIR, HYDRAULIC OR ELECTRIC - I JUST PICKED ONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10305306February 4, 2010
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
TL*THE CONTACT OWNS A 2010 TOYOTA PRIUS. WHEN THE CONTACT ATTEMPTED TO APPLY THE BRAKES WHILE DRIVING ON A SLIPPERY SURFACE THE BRAKES DID NOT FULLY ENGAGE WHICH INCREASED THE STOPPING DISTANCE. THE DEALER WAS UNABLE TO REPRODUCE THE FAILURE. THERE WERE NO PRIOR WARNINGS. THE CURRENT AND FAILURE MILEAGES WERE 5000. UPDATED 03/09/10. *LJ UPDATED 05/13/10
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10305309February 4, 2010
SERVICE BRAKES, HYDRAULIC
MY 2010 TOYOTA PRIUS LURCHES WHEN GOING OVER A ROUGH PATCH OF ROAD WHILE I'M USING THE BRAKES. THERE IS A PARTICULAR PATCH OF ROAD NEAR MY HOME WHERE THIS HAS HAPPENED REPEATEDLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10305320February 4, 2010
SERVICE BRAKES, HYDRAULIC
WHENEVER I HIT A BUMP WHILE APPLYING BRAKES ON MY 2010 TOYOTA PRIUS, THE BRAKES STOP WORKING FOR A SHORT INTERVAL (ABOUT A SECOND). I FIRST NOTICED THIS ISSUE ABOUT TWO MONTHS AGO WHILE DRIVING TO A DOCTOR APPOINTMENT. THERE WAS A SMALL, UNAVOIDABLE POTHOLE ABOUT 200 FEET BEFORE A TRAFFIC LIGHT. THE LIGHT HAD TURNED RED, AND I WAS BRAKING AS I HIT THE POTHOLE. TO MY SURPRISE, MY PRIUS LURCHED FORWARDED NEARLY HITTING THE CAR IN FRONT OF ME. FORTUNATELY, THE BRAKES RE-ENGAGED AS I ATTEMPTED TO BRAKE HARDER. I HAVE HAD TO TRAVEL THAT SAME ROAD 3X A WEEK FOR THE PAST TWO MONTHS, AND THE PROBLEM IS CONSISTENT AND OCCURS EVERY TIME I HIT THAT BUMP WHEN BRAKING. I HAVE SINCE NOTICED IT AT OTHER TIMES, ALWAYS WHEN I HIT A BUMP AND AM BRAKING. THE BRAKING LAG IS SUBSTANTIAL ENOUGH TO HAVE ALMOST CAUSED ME TO GET IN AN ACCIDENT ON SEVERAL OCCASIONS. THE BUMPS THAT HAVE TRIGGERED IT HAVE NOT BEEN ANYTHING OUTSIDE OF WHAT IS VERY COMMON TO DRIVING. I HAVE CALLED THE DEALERSHIP, AND THEY ACKNOWLEDGE THAT THERE IS NO REPAIR OFFERED AT THIS TIME (BUT CLAIM THAT THEY EXPECT ONE IN A FEW WEEKS). THEY HAVE OFFERED ME A RENTAL CAR FOR A FEW WEEKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10305332February 4, 2010
SERVICE BRAKES, HYDRAULIC
MOMENTARY LOSS OF BRAKING WHEN PASSING OVER BUMP IN ROAD WHILE BRAKING FOR STOP LIGHT. THIRD TIME I HAVE PERSONALLY WITNESSED THIS MOMENTARY LOSS OF BRAKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10305333February 4, 2010
SERVICE BRAKES, HYDRAULIC
I HAVE A 2010 PRIUS AND AM ALSO HAVING BRAKE PROBLEMS. THE BRAKES INTERMITTENTLY SEEMS TO SLIP FOR A COUPLE SECONDS. IT SEEMS TO HAPPEN AT LOW SPEEDS, ON HILLS, AND IN THE MIDDLE OF THE TIME I AM PRESSING ON THE BRAKE. IT HAS HAPPENED BOTH WHILE CONTINUOUSLY PRESSING THE BRAKE AND ALSO AS I EASE OFF THE PRESSURE ON THE BRAKE. THE BEHAVIOR IS OCCASIONAL, BUT RECURRING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10305336February 4, 2010
TRACTION CONTROL SYSTEM
FEBRUARY 4, 2010 I OWN A 2010 PRIUS PURCHASED 09/01/09 BRAND NEW FROM A TOYOTA DEALERSHIP. ON SUNDAY, JANUARY 31, 2010 I WAS IN MY NEIGHBORHOOD APPROACHING A "T" INTERSECTION AT A STOP SIGN. THE MAIN ROADS HAD BEEN CLEARED OF ICE BUT THERE WAS SOME ICE REMAINING ON OUR STREET. I WAS TRAVELING VERY SLOWLY, PUT ON MY BRAKES AND NOTHING HAPPENED. THEN I TRIED PUMPING THE BRAKES SINCE I GOT NO RESPONSE OTHERWISE. I SLID THROUGH THE STOP SIGN, TRIED TO TURN MY TIRES TO THE LEFT TO AVOID THE CURB AND ENDED UP JUMPING THE CURB WITH BOTH FRONT TIRES. ON INSPECTION WHEN I GOT HOME (4 HOUSES DOWN FROM THE INCIDENT) I NOTICED THE RIM OF THE RIGHT TIRE HAD BEEN CRACKED AND THE TIRE HAD SOME DAMAGE. I HAD TO WORK ON MON & TUES AND DID NOT DRIVE THE CAR ON THOSE DAYS. YESTERDAY, 02/03/10 I TOOK THE CAR TO HIBDON TIRES (2 BLOCKS AWAY) SINCE THE DEALERSHIP IS OVER 30 MILES AWAY AND I WAS AFRAID TO DRIVE IT ON THE HIGHWAY. THEY PUT ON THE SPARE TIRE AND DETERMINED THAT THE PASSENGER RIM WAS NOT REPAIRABLE, THE DRIVER RIM WAS INTACT AND BOTH TIRES WERE INTACT AND REUSABLE. THEY INDICATED THE AXLE DID NOT APPEAR DAMAGED. I ORDERED ANOTHER TOYOTA RIM TO MATCH ($411.20) AND WITH AN ALIGNMENT ($65.00) I WAS QUOTED A TOTAL PRICE OF $512.26. I CALLED THE TOYOTA DEALER TODAY (02/05/10) AFTER READING THE MEDIA REPORTS ABOUT COMPLAINTS BY OTHER PRIUS OWNERS DESCRIBING THE VERY SITUATION THAT HAPPENED TO ME. I CANCELED MY ORDER WITH HIBDON AND HOPE TO HAVE MY CAR REPAIRED AT THE TOYOTA DEALERSHIP. I HAVE RECEIVED A CALL FROM THE TOYOTA CUSTOMER SERVICE REPRESENTATIVE (HENRY SIEGLER AT FOWLER TOYOTA IN NORMAN, OK; 321-1301) AND WILL BE TAKING MY CAR IN FOR SERVICE THIS MORNING. I WOULD LIKE TO LOG MY EXPERIENCE FOR THE RECORD. THANK YOU. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10305236February 4, 2010
VEHICLE SPEED CONTROL, SERVICE BRAKES, HYDRAULIC
ON THREE OCCASIONS, MY 2010 PRIUS "LEAPT FORWARD" WHEN I DROVE OVER A MAN-HOLE COVER. I HAVE READ THE DESCRIPTION OF THE BRAKING ISSUE ON THE 2010 PRIUS AND IT SOUNDS EXACTLY LIKE MY EXPERIENCE. IT ONLY LASTS FOR A FRACTION OF A SECOND, BUT IT IS QUITE FRIGHTENING WHEN IT HAPPENS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10305245February 4, 2010
SERVICE BRAKES, ELECTRIC
I WAS READING A STORY TODAY ABOUT SOME REPORTED BRAKE PROBLEMS WITH THE 2010 PRIUS. I BOUGHT MINE BACK IN SEPTEMBER 2009. I HAVE NOT NOTICED ANY BRAKE PROBLEMS DURING THE WINTER ON SLIPPERY SURFACES, BUT JUST IN THE LAST WEEK(JANUARY 30-FEBRUARY 2, 2010) I HAVE HAD TWO INSTANCES ON ROUGH ROADS(FROM MELTING ICE CREATING SOME SMALL POTHOLES) WHILE BRAKING WHERE IT FEELS LIKE THE CAR EITHER ACCELERATES FOR A BRIEF MOMENT OR THE WHEELS SLIP. THE FIRST TIME IT HAPPENED I LOOKED BACK TO SEE IF THERE HAD BEEN ANY ICE IN THAT SECTION OF THE ROAD AND THERE WAS NONE. THE OTHER TIME IT HAPPENED AS I WAS NEARLY STOPPED AND THE SENSATION WAS MORE LIKE I HAD BEEN BUMPED FROM BEHIND BY ANOTHER CAR. I REMEMBER IMMEDIATELY LOOKING UP TO SEE IF A CAR HAD HIT ME AND THERE WAS NOT A CAR CLOSE AT ALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10305411February 4, 2010
SERVICE BRAKES, ELECTRIC
I HAVE A 2010 PRIUS BOUGHT IN SEPTEMBER. I HAVE EXPERIENCED THE SURGE WHILE BRAKING ABOUT 4 OR 5 TIMES IN 5,000 MILES OF DRIVING. I DIDN'T CONNECT IT WITH BRAKING AS IT WAS A SURGE. I THINK THAT THE ROADS WERE WET EACH TIME THIS HAPPENED. I STEPPED DOWN HARD EACH TIME AND THE SURGE DISAPPEARED AFTER ABOUT A SECOND OR SO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10305414February 4, 2010
SERVICE BRAKES, HYDRAULIC
THE FOLLOWING DESCRIBES EXACTLY THE PROBLEM: " .... MOMENTARY LOSS OF BRAKING CAPABILITY WHILE TRAVELING OVER AN UNEVEN ROAD SURFACE, POTHOLE OR BUMP." I'VE HAD THIS HAPPEN SEVERAL TIMES SINCE I PURCHASED MY PRIUS IN NOV 2009, MOST RECENTLY THIS MORNING ON THE WAY TO WORK (GOING DOWN HILL!) ON THE ROAD. I'VE NEVER HIT ANYONE OR ANYTHING BUT THE RISK OF THAT HAPPENING IS THERE AND MUST BE ADDRESSED WITH A RECALL & REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10305415February 4, 2010
VEHICLE SPEED CONTROL, SERVICE BRAKES, ELECTRIC
CAR DID NOT BRAKE PROPERLY AND SLIGHTLY SURGED FORWARD ON MANY OCCASIONS WHEN I DROVE OVER A MANHOLE COVER AND SPEED BUMPS AT LOWER SPEEDS. IN ONE OCCASION, I REAR ENDED A CAR AND CRACKED MY LICENSE PLATE FRAME BUT SINCE THERE WAS NO FURTHER DAMAGE ON ANY OF THE CARS INVOLVED, WE AGREED TO DRIVE AWAY. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10305426February 4, 2010
SERVICE BRAKES, ELECTRIC
THERE HAVE BEEN 3 INSTANCES WHERE THE BRAKES OF MY VEHICLE BRIEFLY STOPPED WORKING EFFECTIVELY. THESE INSTANCES ALWAYS OCCURRED WHEN I WAS ATTEMPTING TO BRAKE OVER ROUGH PAVEMENT OR POTHOLES. IT HAS NOT RESULTED IN AN ACCIDENT FOR ME YET, BUT HAVING JUST READ THAT THIS IS AN ISSUE FOR THE 2010 PRIUS, I THOUGHT IT IMPORTANT TO REPORT THAT I TOO HAVE EXPERIENCED THIS PROBLEM IN MY 2010 PRIUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10305429February 4, 2010
VEHICLE SPEED CONTROL
I HAVE A 2010 TOYOTA PRIUS THAT I BOUGHT IN DECEMBER, 2009. SIX OR SEVEN TIMES, I HAVE NOTICED THAT THE CAR LURCHES FORWARD (LIKE SOMEONE IS FLOORING THE GAS PEDAL) EVERY TIME I HIT A POT HOLE. I THOUGHT IT MIGHT BE JUST ME, BUT I SAW IN THE PAPER TODAY THAT OTHERS HAVE NOTICED SIMILAR PROBLEMS WITH THEIR PRIUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10305433February 4, 2010
SERVICE BRAKES, HYDRAULIC
THREE SEPARATE OCCASIONS OF MOMENTARY LOSS OF BRAKING GOING OVER ROUGH SURFACE (TWO DIFFERENT LOCATIONS) ON DRY ASPHALT. EACH TIME THE BRAKING RESUMED AFTER A SHORT MOMENT, AS THE BRAKE PEDAL WAS KEPT PRESSED. WHEN THE BRAKES WENT OUT, IT FELT AS IF THE CAR STARTED LURCHING FORWARD, CAUSING MOMENTARY PANIC WITH THE DRIVER AND THE PASSENGERS. LUCKILY THERE WAS STILL TIME TO GET TO A COMPLETE STOP BEFORE IMPACT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10305440February 4, 2010
SERVICE BRAKES, HYDRAULIC
WE PURCHASED A 2010 PRIUS IN JUNE AND TOOK IT IN FOR SERVICING IN DECEMBER. AT THAT TIME WE REPORTED EXACTLY THE SAME PROBLEM THAT IS NOW IN THE NEWS -- WHEN BRAKING AT LOW SPEED THE VEHICLE OCCASIONALLY LURCHES FORWARD FOR AN INSTANT BEFORE SLOWING DOWN. AT THE TIME WE REPORTED IT, THE DEALER SAID THAT IT WAS JUST THE TRANSITION FROM ELECTRIC TO GAS AT THE MOMENT WE APPLIED THE BRAKES. IT NOW APPEARS TO BE A MORE SERIOUS PROBLEM SO I AM WRITING TO ADD OUR EXPERIENCE TO YOUR FILES. THIS PROBLEM DOES NOT HAPPEN OFTEN, BUT IT IS UNSETTLING WHEN IT DOES SINCE THE DRIVER DOES NOT EXPECT THE CAR TO ACCELERATE, EVEN MOMENTARILY, DURING BRAKING. IN A TIGHT SITUATION OR HEAVY TRAFFIC, THIS COULD EASILY CAUSE AN ACCIDENT. SO FAR WHEN IT HAS HAPPENED, THERE HAVE BEEN NO CONSEQUENCES, BUT IT IS SOMETHING WE WORRY ABOUT. THE DATE BELOW IS THE DATE WE REPORTED THE PROBLEM TO OUR TOYOTA DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10305442February 4, 2010
SERVICE BRAKES, ELECTRIC
I WANT TO REGISTER A COMPLAINT THAT I AM EXPERIENCING LOSS OF BRAKING IN MY 2010 PRIUS WHEN THE CAR HITS A BUMP OR POT HOLE IN THE ROAD. HAVE BEEN IN CONVERSATIONS WITH TOYOTA PERSONNEL. NO SATISFACTION TO DATE WITH POSSIBLE FIX. NO ACCIDENTS HAVE OCCURRED THUS FAR WITH MY VEHICLE. IT HAS OCCURRED SEVERAL TIMES, MOST NOTABLY SINCE THE ROADS ARE GETTING ROUGHER AS A RESULT OF WINTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10305356February 4, 2010
SERVICE BRAKES, HYDRAULIC
BRAKES ON 2010 PRIUS SOMETIMES ARE "JERKY". THE PEDAL FEELS DIFFERENT AND I REQUIRE LESS OR MORE PRESSURE TO GET THE CAR TO BRAKE. OCCASIONALLY WHEN I PRESS THE BRAKE THE CAR JERKS TO A STOP INSTEAD OF A SLOW, CONTROLLED STOP. I HAVE BEEN DRIVING FOR OVER 20 YEARS & THE FEELING IS SIMILAR TO HOW I FELT IN LEARNING TO DRIVE WHEN I DIDN'T KNOW HOW MUCH PRESSURE TO USE ON THE BRAKE PEDAL. BOUGHT CAR IN OCTOBER 2009 - PROBLEM NOTED ABOUT 10 TIMES SINCE THAT DATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10305363February 4, 2010
SERVICE BRAKES, HYDRAULIC
I'VE EXPERIENCE BRAKING PROBLEMS WITH MY 2010 PRIUS. AS OTHERS HAVE REPORTED I TOO HAVE HAD AT LEAST A DOZEN INCIDENTS IN WHICH I AM APPLYING THE BRAKES AND THERE IS EITHER A BUMP IN THE ROAD OR MORE OFTEN A POTHOLE. USUALLY THIS HAS BEEN WHEN I WAS APPROACHING A STOP SIGN AND BRAKING MODERATELY. THE EXPERIENCE IS SUCH THAT THE BRAKES SEEM TO DISENGAGE AT THE TIME IN WHICH I HIT THE POTHOLE OR BUMP AND THE CAR LURCHES FORWARD FOR JUST A SPLIT SECOND. TO ME IT FEELS LIKE GOING OVER AN ICE PATCH AND THE SENSATION IS SIMILAR TO HYDROPLANING AS WELL. THIS HAS NOT CAUSED ANY ACCIDENT BUT DOES CONTRIBUTE TO A FEELING OF LOSE OF CONTROL AND CAUSES YOU TO POSSIBLY STOP A LITTLE LATER THAN YOU INTENDED TO. I HAVE 10,000 MILES ON THIS CAR AND HAVE HAD IT SINCE AUGUST 2009. I ALSO EXPERIENCE ANOTHER BRAKING ISSUE. SPORADICALLY WHEN I START THE CAR AND THE ENGINE HAS NOT COME ONE AND THE CAR IS ONLY USING BATTERY, THE BRAKES SEEM TO HAVE NO PLAY IN THE PEDAL. THE CAR STARTS TO MOVE AND WHEN I TAP THE BREAKS THEY JUST LOCK WITH A THUD AND THE PEDAL GOES ALL THE WAY TO THE FLOOR. I THEN RE STEP ON THE BRAKES AND THEY WORK PROPERLY AND FEEL NORMAL. THIS USUALLY HAPPENS IN MY DRIVEWAY OR PARKING LOTS AND MY FIRST REACTION IS THAT I HIT SOMETHING BECAUSE THE CAR SLAMS TO A STOP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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