Toyota Corolla Cross Complaints

302 consumer complaints on file.

#11575881March 6, 2024
POWER TRAIN, ENGINE, UNKNOWN OR OTHER
I experienced 4 near-death experiences by this car. 1. 10/14/23 Car caught on fire. Car was parked and turned off. Everything inside was shut off. When I stepped out the car, the engine was still running but it sounded loud like a lawnmower. I went back into the car and turned it back on. Several lights and system malfunction messages displayed on dashboard. I turned off the car and everything inside shut off. When I stepped out the car, the engine was still on, sounded like a lawn mower, and caught on fire. Estimator from my insurance couldn't identify the issue and had car taken to dealership services. I contacted Toyota corporate who claimed they would send an investigator, but he never came. Dealership replaced engine and engine harnesses that burned, and discharged car to me on 12/05/23. 2. 01/09/24 while driving on the highway at 65 mph, my engine shut off and steering wheel locked. I had a difficult time getting into the left shoulder to safety. Several system malfunction msgs displayed on dashboard. Car was towed to dealership services that evening. I had an appt for 8:15AM the next day. Servicer from Toyota dealership called me at 8:34 AM and told me to come pick up my car because they couldn't find anything wrong with it. I refused and explained the dangerous situation. Master mechanic ran more tests and couldn't find the issue so discharged the car back as is on 1/13/24. 3. 2/5/24, driving on highway at 65 mph, engine shuts off and steering wheel locked. I had a difficult time getting into the right shoulder to safety again. Several system malfunctions displayed on dashboard. Car was towed to dealership services. Servicer from Toyota calls again and tells me to pick up vehicle. They said they didn't find any issues with car. I begged them to run more tests. 2/14/24 They found "starter" part to be defected. Starter replaced and car discharged on 2/27/24. 4. 2/28/24 Driving on highway again, system malfunction msgs displayed. Car now in dealership. 4.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11575285March 4, 2024
ELECTRICAL SYSTEM
While driving the 2022 Toyota Corolla Cross on the highway, my car’s dashboard indicated a warning stating “12-Volt Battery Charging; System Malfunction Stop in a Safe Place; See Owner’s Manual.” I immediately got off the highway and called Toyota Roadside Assistance to get the car towed to the dealership. I was informed the following day, the Corolla Cross is not putting out enough battery to its alternator, and causing the car to not be safe to drive. To this date, the car is still in the dealership after 70+ days and I have logged a formal complaint with Toyota directly. The service person at the dealership informed there were additional Corolla Crosses at the dealership who has experienced this issue and awaiting solution/parts too. I decided to contact NHTSA when I heard the problem was not just my vehicle but could potentially be a larger issue with this model of cars.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573787February 24, 2024
ENGINE
The car shuts off completely when I brake at a stop light. When I lifted off my foot from the brake pedal it didn't restart. It had completely shut off and I had to put the car in park and restart in order to drive. This is dangerous as when the light turned green I could not move and cars behind me are already in drive. This incident has happened 5 times and I took the car into Toyota and they said they could not diagnose the code.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573145February 21, 2024
UNKNOWN OR OTHER
I have contacted the Toyota company several times over the internal multimedia system in the vehicle I purchased in October 2023. This system requires that I download a poorly developed application on my phone from Toyota in order to fully interact with the system. I will not put any app on my personal phone that is a potential security risk and is one of the poorest rated apps on the app store where it resides. Because I won't add this awful Toyota tracking device on my phone, I am required to interact with this panel to distraction while driving, which is causing safety issues. I would like to know how it is legal for a corporation like this to require that someone download an app with security risks on their phone, in order to use an interior car function, which can cause major safety issues because it is so distracting while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572355February 16, 2024
SEATS
The drivers seat side plastic panel where the control knobs are, the clips keep breaking from sitting. I’ve got it replaced once already and it has happened again
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570655February 7, 2024
ELECTRICAL SYSTEM, ENGINE, STEERING
When driving to work it’s the 4 times the 2023 Toyota Corolla Cross turns on the engine light and starts beeping with the power steering low message and shuts down and I am unable to continue driving I have taken it 4 times to Toyota dealership with them continue to say no issue is found. For me to get the vehicle working again I have to completely turn it off lock it and then unlock it and turn it back on. This is unacceptable and a big hazard issue because it does this in the middle of traffic without any indication.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568361January 28, 2024
EXTERIOR LIGHTING
The rear running lights on my new Toyota Corolla Cross Hybrid SE were not working as they were wired improperly from the factory. I was pulled over by a policeman driving at night because my car was not visible at night due to the lack of running lights. This is very dangerous as this is a factory defect that can cause rear end collisions! I immediately made an appointment with Toyota and the dealer told me upon thorough inspection that it was a factory defect. I was given a loaner car as my car is unsafe to drive. However it is taking Toyota a very long time to fix the problem. I believe that many other Toyota Corolla Cross cars have this wiring defect and that these are accidents waiting to happen! Thank God that policeman pulled me over and notified me as it may have saved me from a serious accident. I believe that all Toyota Corolla Cross SE 2023 should be recalled to have the rear running lights inspected!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568231January 27, 2024
ENGINE
Stopped at a stop light and the engine automatically shut off as expected, however warnings appeared on the dashboard indicating that the engine stopped and power steering was low. I had to turn on my hazards at a very busy intersection as the light turned green so I could completely turn off the vehicle and restart it. This happened twice in the same trip two days ago and has happened once before a few months ago. Very dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567141January 23, 2024
ENGINE
This has happened several times since I have bought the car in October 2023. Every time I am driving in the rain, stopped at a red light, with the windshield wipers engaged my car completely shuts off (no it is not the auto-start/stop feature). I receive the message stating “engine stopped, press brake firmly to restart. Power steering low.” Everytime I have been at a red light and in order to get the car to start again, I have to put my car in park, then turn it back on. This is a very dangerous issue as I worry if it will happen while I am driving with wind shield wipers engaged. So far it has happened at a red light everytime. I have already taken it into the dealer and they thought they solved the problem with a software update, but it just happened again, three times today (1/22/24).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565696January 16, 2024
ENGINE
Rattling noise while climbing uphill and the cross is loosing engine power.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565579January 15, 2024
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
malfunctions of electronic control of engine, AWD system, drive-start control system codes displayed on dash all of a sudden, My vehicle is new bought it Feb 2023, Acceleration doesn't engage Change of gears is rough, Got scared on the slow road bought the vehicle back to parking lot now getting it towed to the dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565301January 13, 2024
UNKNOWN OR OTHER
January 6, 2024 - 14,000 miles 6 Health alerts popped up on Toyota App/Dashboard on car, which are “Parking Brake System, Drive Start Control System, Check Engine, AWD System, and Vehicle Stability Control System” all malfunctions. Took to dealership to check out. Stated it could be “fuel quality Low”. On January 13, 2024 - again same problem- started the car in the morning all 6 lights appeared on dashboard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564998January 11, 2024
STEERING, ELECTRICAL SYSTEM
The engine stopped working. Happened already 4th time and on the fourth time I was reversing to park in the parking garage and engine suddenly stopped. Dashboard lights are on but couldn’t start the car. After two minutes and fourth attempt it did start. The third repair toyota mentioned they couldn’t duplicate the concern and my car is working fine till this happened. They don’t want to admit there’s something wrong because every time I bring it to them it’s working. So they keep telling me that they couldn’t find any problem. It’s really dangerous that engine suddenly stopped. First attemp they replace the battery then they did dcm reset third one they said they couldn’t duplicate , so I brought where I got my car and same explanation. They couldn’t duplicate so they send it back to me. Very unsafe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564463January 9, 2024
ENGINE, ELECTRICAL SYSTEM
It was a snow/ rain day I had my wipers on and was stopped at a traffic light when my engine stopped and I got a message on my dashboard “ engine stopped power steering low”. This vehicle is new with less than 5000 miles. I had to turn off the engine and restart the car in the middle of traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563685January 5, 2024
EXTERIOR LIGHTING
Toyota is aware of the situation. Dark shadows and cloud markings appearing only on left side of the vehicle when driving at night. Videos and pictures were given and shown to this Toyota service department this being done after an employee at the Toyota at the avenues driven with me at there closing time when it was dark stated this is a defect that Toyota is already aware of and other customers have had the same issue. Vehicle left at Toyota for five days. Stated was test driven, had removed the left led light for inspection. And Toyota inspector and GM got involved for evaluating the situation. Per the Toyota documentation state. “Headlights are within factory, spec and black spot seen is from the LED projector, normal operations when compared to other vehicles, no cases currently out for any repairs or replacements.” Ends statement. The Toyota dealership at the Avenues has acknowledged and is aware of the current situation of there 2023 vehicles. The Attorney General as been notified. This website will not allow uploads of pictures or documents.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562688December 29, 2023
STEERING, ENGINE, FUEL/PROPULSION SYSTEM
In November, the engine stalled at a light when it was raining and the wipers were on. Warning noises were activated and the console read "steering Power Low." The car had to be pushed out of the intersection by other drivers. After a half hour the car was able to be restarted . The Car taken to dealership and they ran diagnostics on it and declared that there was nothing wrong with the vehicle. Yet on December 27th, it happened again. This time my daughter was driving the vehicle. It was raining, the lights and wipers were on and we stopped at a light. The engine shut off and would not restart. She pressed the brake multiple times and put the car in park. After about 5 minutes of sheer terror, she was able to restart the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561787December 25, 2023
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
Driving in Bumper-to-Bumper traffice on interstate 10. It was raining and the wipers were on. The problem occurred on December 20th during frequent starts and stops to maintain traffic flow with other vehicles. During one of the stops, the engine turned off as it normally does at a traffic light or when stuck in traffic. Upon lifting my foot off the brake, the car emiited loud sounds and various lights came on the dashboard. Cars behind me started honking their horns and other cars began acclerating passed me on the adjacent lanes. I was very upset and frightened. I tried several times to try and restart the car. I finally was able to get it started and drove directly to the dealer- Toyota of the Desert in Cathedral City. The Service writer said they could not find anything wrong with the car and would not give me a loaner. I am a health care provider and use my car to take my patients for doctor visits etc. She needs 24/7 coverage, so I asked her husband to pick me up at the dealer. He called the dealer and escalated the request for a loaner which was granted. The next day I asked him to return the loaner and pick up my car. He spoke with several people at the dealership including F&I, Service Director and Sales director and no one ever heard of this problem. He did some research and found that this problem has been reported many times. ie. Auto stop/start and many times with windshield wipers on causes car to unexpectantly stall. There are multiple reports listed under several categories on this database. This needs immediate attention before something terrible happens.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561619December 23, 2023
EXTERIOR LIGHTING, VISIBILITY/WIPER
When driving at night the illumination from the headlights is very poor. I can only see about 1/3 of the way up on the windshield and only a short distance in front of the car. Everything else is black. I am leasing the car for three years but I can't drive it at night it's too dangerous. Even if I use highbeams it is difficult to see. Both of my adult children have driven the car and come to the same conclusion. I brought it back to the dealership and they said the lights were adjusted properly to pass inspection. The only solution they had for me was to find someone to put in different bulps. They said they could not do it and if I did not buy it at the end I'd have to put the old bulbs back in. I have seen several other people on the internet that have exactly the same problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560027December 13, 2023
AIR BAGS
On July 12, 2023 Safety recall 23TA08 was issued and it stated that dealer cannot sell, offer for sale, or introduce or deliver for introduction in interstate commerce a new motor vehicle under Title 49, Section 30112 of the United States Code. But the next day on July 13, 2023 Larry H. Miller American Toyota in Albuquerque, NM sold the new car to me (agreement is attached) but didn't deliver it (didn't release it from the dealer's lot) and didn't tell me that the new recall was published the day before. I got the car on August 17, 2023 only. I expected that the car didn't have any safety issues, but several days later I found in my account at Toyota.com that the recall hadn't been closed for my car (health report is attached). The remedy was available in October 2023 but I hadn't got any notice from Toyota or the dealer, so my car was repaired on November 2, 2023 only (repair invoice from another Toyota dealer is attached).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559290December 9, 2023
VISIBILITY/WIPER
Nothing has happened yet but I feel that the wipers on this vehicle, in high speed, are not adequate to clear the windshield in a heavy rain. I have great anxiety driving in heavy rain since purchasing this vehicle. I would like this to be noted in case others complain and hopefully it can lead to a solution. I just purchased this vehicle and now am stuck with a vehicle that can't provide basic safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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